Remitly: Send Money & Transfer Customer ServiceRemitly Inc

Remitly: Send Money & Transfer Customer Service

  1. Remitly: Send Money & Transfer Customer Service
  2. Remitly: Send Money & Transfer App Comments & Reviews (2024)
  3. Remitly: Send Money & Transfer iPhone Images
  4. Remitly: Send Money & Transfer iPad Images

Send money to family and friends abroad with the Remitly app, and get a special offer on your first transfer! Trusted by millions worldwide, the Remitly app allows you to send fast and secure money transfers to banks and approximately 460,000+ cash pickup locations worldwide. Recipients can pick up cash without paying a fee.

Remitly is secure and fast, with great exchange rates in 100+ currencies–no fees for recipients and low fees for sending. And with a guaranteed delivery time and real-time transfer updates, you’ll know the exact date and time your money will arrive with your recipient. Transfers arrive on time or we’ll refund your fees.

Safe, secure, fast transfers:
• Multiple levels of security designed to keep you protected
• Have questions? Get quick support in our Help Center or contact us if you need to. We’re here to help 24/7.
• Get the exact date and time your money transfer will arrive

More money makes it home:
• Great rates to transfer money
• No fees to receive money
• Special offer on your first money transfer

Send money transfers worldwide:
• Serving 170+ countries worldwide, transfer money safely
• Wire funds directly to our mobile money providers, including M-Pesa, MTN, Vodafone, eSewa, GCash, bKash, EasyPaisa, GoPay, and more
• Send money transfers to our trusted network of banks, including Bancoppel, BBVA Bancomer, BDO, BPI, Cebuana, Banreservas, GT Bank, Bank Alfalah, Polaris Bank, ICICI, MCB, Habib Bank and more
• Send a transfer for cash pickup to approximately 460,000+ locations worldwide, including Elektra / Banco Azteca, Caribe Express, Unitransfer, Palawan Pawnshop, OXXO, EbixCash, Punjab National Bank, Weizmann Forex, and more
• Send money transfer to: Philippines, India, Vietnam, México, Dominican Republic, Nigeria, Pakistan, China, Ghana, Kenya, Colombia, Brazil, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panamá, Ecuador, Peru, Bangladesh, Indonesia, Korea, Nepal, Thailand and more

Remitly helps you send money worldwide and pay using your bank account, credit card, or debit card. More money makes it home to friends and family thanks to Remitly’s great rates, special offers, and no hidden fees. Remitly uses multiple levels of security designed to keep you protected. We’re here to help 24/7. Talk to us or search the Help Center for support in 15 languages.

Download the Remitly app and send money today.

Remitly has offices around the globe. Remitly Global, Inc. is located at 1111 Third Avenue, Ste 2100 Seattle, WA 98101.

"Referrals must be new Remitly users and additional send requirements may be required for rewards to apply. Click here for program details." (https://www.remitly.com/us/en/home/referred-by-sender-discount-tnc).

Remitly: Send Money & Transfer App Comments & Reviews

Remitly: Send Money & Transfer Positive Reviews

Bad servicesI’m a customer that madr my transfer everytime with remitly and really there are 2 big things that i don’t really understand: 1. Time processing wrong: everytime time that the trasnfer said one day is deposit in the account recipients other day. Giving wrong information. Don’t promise thing that you won’t be able to keep. For me said next day——> took 2 weeks better not say anything and you are going to receive less bad coments 2. Tricky information: when that happens, the customer services gave me like a compensation for all the inconvenience, one transaction free!!! I said ok im going to still sending money. I wrote 3 times (20 min each) and they keep telling me that i have a free transaction and is going to use automatically. And never happen. Erase the app, download again. Nothing. I wrote again and in that time “carlos” explain me that i ONLY can use it when i transfer dollar exchange to soles... what?? I never transfer dollar to soles. Why they offer me a compensation that not fit what i need. Also if i take that compensation Is not good for the customer is only good for the company the exchange is 3.34 and in Peru is 3.42 how is going to be a a compensation if are taking From my money anyway in the exchange...........Version: 5.15

Very bad services support.I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone..Version: 5.14

Remitly preferredI have been using Remitly for a long time now so far I haven’t had any scams any problems of that sort. I have sent money from USA to Nigeria, Zambia, Dominican republic, Pakistan, etc. The problems that I have had I have been able to contact customer service 24 seven through Chat or phone. One instance I sent the money to the wrong bank. They said it would take up to a week, but the problem was solved right away, I did keep calling and chatting with them, and letting them know my concern an urgency. I have a current issue now, but the problem is the bank has received the money for the recipient and they are the problem right now but Remitly has done their work so far. I am very happy with the customer, service and support. I have tried other apps and services in town and so far this is my preferred. The most I have sent is $2000. I sometimes have not been easy on the customer service when I have an issue but we always end up working it out and I appreciate that. I appreciate their customer service. Thank you. God Bless..Version: v6.11

They Fixed Bug - I can send money again to my wifeFor a few weeks I was panicking because none of the customer support people were able to help me with my problem. Each time I had issues sending money to my wife. After 2 years no problems, suddenly the name was wrong. They said the bank in her country kept giving an error message. Which was not true. The internal system had some error and it appeared that way. How do I know? Because when the employees manually copy and pasted the recipient name on their computers, the transfer went through fine. So there was a bug in the system somewhere. I’m just happy they fixed it. Some girl sent my case up to a higher level for investigation. So someone with computer programming/supervisor experience could see what the error was. I think this helped a lot. I love Remitly. Best rates. Fast!!! And the support was always helpful..Version: 5.70

An inexpensive way to transfer money overseasTheir app and website is simple and direct, except for changing the country the Recipient do you want to send the money to. It took quite a bit of searching around to find out that I had to go to settings in order to change the country first and then I could find the recipient that I had previously sent money to. If you look under history, only the recipients in the country the country that’s presently selected will show up. So that way you cannot switch back-and-forth between different recipients. Without going to the settings and changing the country. Took a while for me to figure this out and the software in this case needs to be corrected to make that simpler. Other than that it draws money directly out of my bank account and only charges a very low fee if I do that method. There is an option of sending money by credit card or debit card, but you’d have to check with your bank about the charges involved with sending money to a foreign denomination. I just go with the less expensive simple withdrawal from my bank account..Version: 5.45

Forget to send funds within the week if not MondayI have been using this app since more than a couple of years now. I hardly had to interact with their service representatives since the app has a very good user experience. It just i got used to the waiting for refunds when the transaction is cancelled for any reason. Not everyone has that parience to wait 3-4 days to get the funds back. The Economy transfer time (which is actually below the current market exchange rate) takes minimum 5 days to complete. And if started on Monday, it reaches the other end on Friday. Otherwise it will be received next week, if started the transaction after Monday of any week. It’s ridiculous to take so much time. The funds gets deducted from the account within a day and another 4 days you just wait to get it delivered. I really hope they deliver the money to the recipient within 2 days, but in reality it’s not the case. On the other hand, for the same delivery account, if used the express option, the funds get delivered within 10-15 mins. Which is a pretty good option if you are in hurry and ready to lose some more $$ on exchange price..Version: 5.44

Be careful about this companyI wanted to increase my sending limit to tier 3. They requested my Govt issued ID, SSN and Bank Statement which I sent over to them, I sent over a screen shot of the first page of my bank statement the information on this page includes, Acc name, Acc Number, my PERSONAL ACCESS NUMBER, Balance and a few transactions. They went ahead to reject it citing I needed to send a PDF copy of my bank statement. Why does your company need a PDF format of my full statement of account? I don’t know what you are using this sensitive documents for or what database you store them that might or might not be vulnerable to hackers. You guys have a lot of questions to answer. I am penning a letter to FTC. I called their customer service to fully understand why they needed a .PDF copy and not a .JPEG or .GIF or .DOCX none could explain why they needed it. They said it’s to protect their integrity, what about my privacy? Somethings is wrong..Version: 5.29.2

Worst customer service ever!I had done transactions in the past and everything was good, but I messed up on the account number one time, so I tried to cancel it and they told me their parent bank wouldn’t let them cancel the deposit, that there was nothing they could do at the moment, but their refund and cancellation policy states; “You can cancel for a full refund anytime unless the funds have been picked up or deposited”, so this is a lie, you can’t cancel the transaction at anytime because their customer service people don’t know how to do this, they told me they sent an email to someone else to cancel it and that it would take 2 days for them to be able to do anything, the money went into the wrong account in 4hrs. It’s a good app, but make sure you don’t make any mistakes whatsoever or you’ll end up losing your money completely..Version: 5.63

Remitly has made a faithful userMy entire family has always used Western Union to send money to Mexico. Naturally, when I started to need to transfer money from my US to my Mexican bank accounts, I used Western Union. I thought a “quick” transfer was 24 hours. I had a horrible experience transferring a large sum of money with them around the same time that I saw an ad for Remitly and thought I’d give it a try. And I am never going back! The Remitly app is such a streamlined and more modern experience, and my money arrives in MINUTES, every time! I’ve never waited over an hour to receive the funds, and the fastest time was 20 minutes. It’s nice not to feel like your money is floating lost in some wires somewhere out there in the world. I’ll be making sure my entire family switches over, it’s a much better experience from start to finish..Version: 5.12

Worst customer serviceDid a transaction and would like to cancel. But couldn’t find the cancel option so connected to the customer service executive, they couldn’t help to cancel that transaction and started saying false information to get this transaction completed. I never prefer to be using Remitly back again for my future transaction anymore and will never suggest to any of my friends. Hope the remitly people can give a well organized, well designed training to there executives of how to help the valuable customers who work hard to pay off there bills by taking the chance of high exchange rates but that’s not helping with remitly customer service staff. So I hope remitly can train some educated staff who can understand the customer needs/questions and solve by providing 100% satisfaction. Good bye remitly..Version: 4.32

The best app!I’ve been searching for an app or service which can transfer money overseas without charge me too much, take a long time to get the and secure. I am very sceptical when it comes to money, so I need to be sure that my information is safe and my money have sent out securely. I found this app on google and it turns out very amazing! When I used it the first, a customers service called to verify my information and ID is correct. Since then, I’ve been using this app without feeling scared or worried that my money will be stolen. They have express service which your fund will be delivered only in a few minutes! The service fee isn’t too bad only 4$. Plus, This app is very user friendly. I hope this app continuing their best performance and stay superb! Thanks for helping me solve my overseas money problems! 😆.Version: 5.2

Old Man in the New World OrderUsing REMITY, other than the cellphone GPS is the best thing that technology has given this 74 year old, who to this day chooses pencil and paper to his computer. Very hard to break old habits, and I think technology, in general, will ruin this Country. That being said, there is nothing in this world EASIER and COMPLETELY RELIABLE than transferring money form my Bank in New Jersey to where I now live, Medellin Colombia. I know there are dozens and dozens of services, but when you are told your money will be wire transferred, and be to you on Wednesday @ 1:34pm, and is available about two hours earlier, you have to tip your hat and say thanks. If everything in life was this easy, my last years would be a lot more enjoyable. A SIX STAR SERVICE, with constant updates..Version: 5.52

Bye bye money gramRemitly is one if not the best and most reliable money transfer from my personal experience. I have family in Mexico and not once have I had an issue; their transfer fee is only 3.99. So not only is it reliable but affordable as well so there’s no need to waste gas money to go find a money gram place when you can just do it from the comfort of your own home on your phone at a very affordable rate. I don’t know how anyone’s else experience is but I have to say this app is reliable because it gets there within minutes not hrs, trusting because not once have I been scammed or had an issue with the funds being delivered and effective because they get the job done. You have nothing to lose by trying it out trust me..Version: 5.42

Favorite app to send moneySo the first time I used this app, it took a while for the system to verify the documents for the person receiving the money, but it’s only a $3 fee so I thought I’d rather wait then go to a store and pay more. WAS NOT DISAPPOINTED. it’s been a smooth ride ever since. NO issues. It does take a while to return your money if you cancel, but I’m sure Of the money that needs to be sent now so that is not a problem for me. Love this app. So easy and convenient to send money from my US bank account over to Family in Mexico. Very quick transactions. Love that I get notified of every step of the progress my money has made. Very user friendly app. Remitly will forever be my favorite way of sending money..Version: 5.23

Keep services economical…I have used many services in the past, Asher awhile of using them, they start to ask for reviews, or start asking questions about their service and if you love their service. Well, one think I have learnt is that after I give my review they start to change. They change their prices and or start adding more fees. I take it they use record to see if people really love the service and deduct statistics to show who would no matter how high or how much the service charge will be willing to pay those new prices and fees. So, this is why today I decided to give my review, however in doing so I cross my fingers and engage in prayers that everything stays the same and economically!.Version: 5.91

1st Experiences were satisfyingI haven’t used apps ever to send a lot of money before as I am skeptical and have a habit of not trusting things so easily but my friend recommended this to me and here as some of my good experiences. (Note: Again these are my experiences and may differ from others experiences) 1. App was simple to use. 2. Customer service was really good and answered all of my questions and cleared all of my doubts. 3. Took less than 45mins for the transfer which was still respectable in my eyes. 4. The security and verification i felt were important and necessary to protect my identity and prevent any fraudulent transactions from happening, so people have made a big issue out of it in the review section, i don’t exactly know what happened with them but these 1* reviews actually were hampering my judgement of trusting this app but the security and verification i felt was purely justified. There still might be a time where I might not be happy or satisfied with the app but thats not today and I hope this app provides users the same security while sending money to others whether small or big and keeping it simple as well. Well done Remitly..Version: 4.10

Bad app to use. Worst experience.A very bad app to use as this app asks you about your personal bank statements. Asks you the source of income which is not their responsibility. Will provide you the low rate of dollars by promising to deliver the money in express mood like in one hour while actually money transfer happens in 3 to 4 days which is economy transfer time. Its really annoying app to use. Customer service people do not know what they are talking about and they do not pay attention what customer is asking for? Delayed transfers by holding money and this app will never get you notified until unless you keep an eye on your money and contact them again and again..Version: 5.43

Brainless pathetic customer serviceI had connected to customer service for one of my “On Hold” transaction, which was due to an incorrect configuration from my side. Customer person convinced me, that I should cancel, correct the configuration and retry the money transfer to solve it, which I agreed to do so. Then the best part comes in. The service person cancelled my another correct transaction, which is about to deposit in the account. Now it is been communicated that I should wait for another couple more days to get my cash back in the my account and to retry the transfer. Thank god, the faulty transaction is still there with status “On Hold” :) My bad, I choose Remitly, never again!.Version: 5.14

Total fraud app!Only sent $1600 abroad and got rejected. Called customer service for 1hr30mins, ask for my name, social number, address, my work place, tax ID, bank statements everything, and still lock my account said I don’t have the source of the $1600?!? I freaking own a company in NY! And provided all the information. I asked for the Representive’s first and last name and rep ID, he refused to give and said that’s the personal/private information, yet all my PERSONAL documents sent to them are not personal/private information? They are using customers documents for illegal purposes for sure! And yet the $1600 they rejected they still CHARGED from bank! Disgusting app, disgusting services!.Version: 5.55

Very Transparent AppThis app gives me the confidence when sending money because all the relevant information is available on the app screen while you use it and you don’t have to look around for anything. Also the transfers have so far been delivered as promised..Version: 5.2

Best money transfer app out thereI use the express money transfer all the time n not even once it lets me down, sometimes i feel its the only useful application i have on my phone. “Life saver”.Version: 4.4.1

Frustrating rulesI am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it..Version: 4.14.2

Best appBest rates across all platforms.Version: 6.0

TransferTransfer speed need to be improve. Exchange rate could be better..Version: 5.59

DifferenceBank rate was showing about$208. But send that time was showing about$206 in app.Version: 5.93

Easy, Secure and FastRemitly is great company in my opinion, and the Remitly app is not only simple and easy use, but also there is not any significant fee for transferring money from Canada to India. The exchange rates is also usually good. Thank you Remitly..Version: 5.58

ExcellentI will always recommend it to all. Fast, reliable, secure and good rate..Version: 5.58

NaserAmazing and professional.Version: 5.52

Thanks 👍Quick and painless unlike western union that treats you like a criminal without even knowing the person.Version: 5.50

GoodGood.Version: 5.50

Money transferGood transfer.Version: 5.48

Appreciative and lovely appRemitly is very convenient way for sending money to parents. By dint of this app, we can connect with other friends and relatives too. Due to this, financial status get strong enough where we help our love ones who are supporting whenever we needs . This is one of the fantastic app that I’m using for sending money ..Version: 5.48

Reliable appWorks fast and safe for sending money. I recommend it.Version: 5.48

Great app to send money at a lower rateI don’t know why I haven’t been using this app before. I was sending money to a members of my family in Guatemala with western and it was a bit expensive the fees they charge. With Remitly I can deposit the money directly to the recipient a account. That’s amazing. I recommend it. And it’s easy to use!.Version: 5.48

Remitly vs westernOn utilisant les deux services remitly est mieux ..Version: 5.47

AwesomeSuper easy to use. Simple process, you get all the info you need and the transfers are pretty quick..Version: 5.47

The best app you can useIts so simple, so easy and i honestly do not worry about sending money to my parents anymore. I feel so happy that within minutes the transfers take place and all i pay is 2$ for transferring. Great job guys, please keep up the good work!!.Version: 5.47

Very good experience I love it ThanksI li.Version: 5.47

Easy and reliableThe first time I sent money to My parents was through REMITLY. Till now, I have made number of transactions via Remitly. I love this app as it is so easy, quick and trustworthy. Nothing is more simple than this app..Version: 5.47

Great app!Very easy to use and the funds was sent within a few hours!.Version: 5.46.1

Best Global Money Transfer AppVery detailed, innovative and user friendly..Version: 5.45

Best way to transferThe best app to transfer money to your beloved once.Version: 5.45

Fast and easy money transfer!I feel money transfers are no more a hassle. The interface is very simple and easy to use!.Version: 5.45

Thanks RemitlyI have used 3 other services before finding Remitly. I find Remitly fast, easy to use … and I like the story of them being the little guys causing a disruption in a multimillion dollar industry. So far every transfer I have made has been perfectly executed. Thanks Remitly J.Version: 5.45

ServiceSuper service and trustable Thanks Remitly.Version: 5.44

5 starThank you very much.m happy with ur services guys.Keep it up good work.thank you Thank you very much.m happy with ur services guys.Keep it up good work.thank you.Version: 5.45

Best rateBest service fast service.Version: 5.44

Transfer money is easy with RemitlyI compared with so many apps , but I found this as a very fair deal for sending money to India . Always choose economical transfer … if you dont have urgent need in India . Loving it ..Version: 5.44

Best for money transfer.Excellent customer service and fast way to transfer money with unmatched value of money rates in the market. It’s really good app for money transfer..Version: 5.44

MariaGreat service to remit Money in any part of the globe...Version: 5.44

Remitly is the bestI have been using Remitly for past 4 years and it was a great experience….. the transfer rate is better than others and transaction is completed very fast..Version: 5.44

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: v6.8


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