Slice: Pizza Delivery/Pick Up Customer Service

Slice: Pizza Delivery/Pick Up Positive Reviews

Pickup or DeliveryOne thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep..PastorethepizzamanVersion: 3.7.2

Awesome for ordering pizza for both pickup and deliveryI must say that I love the Slice app and the concept of giving more of the revenue to the pizza shops especially local shops and we have always had good ordering accuracy and never had an issue with the over 10 different pizza shops we’ve tried from the Slice app in different states up and down the East Coast of the US. Some cash only shops will actually except Slice orders but not take a credit card which adds an extra layer of convenience and accessibility for folks looking to operate cashless but also spend their money with local establishments. The fees are almost nothing compared to DoorDash and or Uber eats GrubHub etc. those apps are ridiculous my only complaint with Slice the app itself is that the rewards are really messed up right now and have become very hard to earn which is OK as I don’t use the app with intent to earn the pizza rewards for a cheese pizza as it isn’t my usual order anyway but it was fun to earn prior to the chAnges. annoying to have my five or six points wiped out because my local shops no longer participate but again it’s just the rewards that are messed up and I love the Slice app and could not recommend it enough if you’re looking to order pizza thank you.T7789Version: 6.14.0

HorribleThey partnered with a pizzeria that didn’t answer their order confirmation. They canceled the order due to not hearing back from them. They only let me know that there was an issue with the order via email. Who checks their email at 5:30 on a Sunday?! There’s no in app alert system when there’s an issue, no text alert feature when there’s a problem, just check your email and hope you see the one telling you the food that was planned on and expected isn’t coming, then scramble to make changes because your evening, several hungry kids and the future of your career is dependent on it. When I tried to contact support through the app that feature seemed conveniently “frozen”. When I called to voice my frustration I got the “were really sorry that’s how we do things” message. No attempt made to maintain me as a customer, just a sorry not sorry. If a customer who has been using the app as often as I have actually physically calls to express their displeasure and you make no effort to keep me you clearly don’t care. That’s fine, my local spots all use door dash and grub hub, or I can call them direct, good luck with that business plan.JerzjloVersion: 3.28.0

This app has issuesThe app seems to be pretty good looking and is pretty easy to navigate. But they have some locations wrong on their in app map so a restaurant that is 2 miles away is showing up on their app as being 6+ miles away even though they have the correct address. This causes the user to have to do a search for the restaurant. Of course if you didn’t know the restaurant was where it really is you wouldn’t know it was closer to your location than the app says it is. I contacted them about the issue and didn’t seem to actually read or understand what I clearly stated in my messages to them. I went so far as attaching pictures of the maps of where the restaurant is and where their app showed the restaurant to be. If that’s what they call customer service I would not want to have a more pressing issue with them. I downloaded the app and was using it because T-Mobile had a T-Mobile Tuesday’s deal. Honestly it’s not worth using the app without a discount since I can call the restaurant directly and pick up my food and not have to pay a dollar fee for using the app. Especially when they can’t do something as simple as placing a restaurant in the right location on a map. I let the restaurant know about the issue maybe they will have more success getting them to fix the issue. I’ll go back to ordering the old fashioned way..Just let me post my commentVersion: 5.3.1

Great app needs two updatesWe love the app and works very well. When I first set up the account, I had a typo on my email address and never noticed it but I still receive updates on my cell phone. I had a ton of order history and I also have free pizzas when I made a certain quota of orders. I realized that I had a typo on my email address, but it would not let me update it so I had to create a new account with the correct email. I just had a chat with Support asking if they can transfer the order history to my correct email account and I was told I cannot they gave me the old email address which had the typo and said I had to use that. There should be a way to update an email address. What does a customer to if they happen to change an email and have order history? The way the app and set up, you lose the order history. You should release an update where you can update an email. A second update is to be able to send an email to Support or call chat you should have a third option to send an email and possibly with attachments of screenshots..VeetsagainVersion: 6.7.0

Deserves 0 starsI have ordered using the app several times. Today I check my email and it says I’ve ordered pizza in Staten Island, mind you, I live in Florida. I immediately reach out to customer support Via the chat option, since there is no option to call in the app. I indicate to the person that somebody has hacked my account and is using my card and account to order pizza the person responds to me and then ends the chat. I start another chat with the same person named Martin and I asked about my hacked account and the rep Martin asks about my credit card and then ends the chat again. I start another chat and ask why they keep ending my chats and they immediately end it. I go into my account and change the address back to my address and my phone number since the hacker changed it. I reset my password and the person is still able to alter my info in my own account which makes me believe it’s someone at Slice who is assisting in the hacking. But what do I know. I froze my credit card and everything. I chat with a new person who is not Martin finally and she is EXTREMELY rude to me. How can a business with such awful employees succeed. Avoid this app unless want your account hacked and awful customer service..Morgs1105Version: 3.21.1

Across The StreetFrom Abbey Road, I came outside on a cold day to smell wonderful pizza. I’ve ordered from 204 before, and it was really, really good. Today’s a prettier day; so, why not order from them again? Whoops - I just did. 204 Pizza RAWKS An addendum to my previous rating: We’re down to three stars from five. “Why did you do this,” you may ask me. It’s simple: I ordered through Slice to get pizza from 204 Surf Pizza at the Virginia Beach Oceanfront. We stay here currently. Our last order had an estimated time of arrival between 6:55 to 7:10 pm. I even went into your chat feature, and Tony Q was nothing more than “we’re sorry, but sometimes this happens.” Interesting. Today, the app needed an update. Once again, this is interesting indeed. Just to let you know, we ordered from 204 Surf Pizza directly from their own website. It took a fraction of the time compared to using Slice, and even the restaurant owners said that they used the Slice platform to get more customer traffic for this time of year. Hmm. And what do I have for multiple orders? One lousy Pizza Point. And here’s the worst part: I can order directly from the restaurant’s website, and get faster delivery (read - service). Out you go, Slice. Sorry..Dario BurbyVersion: 6.10.0

Prompt customer serviceI recently started to use slice instead of the other place since my favorite pizza shop had a coupon on my order more than once. So I thought I’d try it. No issues with the app and received prompt customer service. I have used the customer service chat more than once with zero issues; receiving prompt and courtesy responses and immediate resolution. An example is when I accidentally order ranch instead of french dressing an Ethan from the chat resolved it immediately. The next time my order was missing meatballs, honest mistake by my favorite restaurant and using the chat he immediately resolved it, received a refund with an explanation that the restaurant misread the order. Believe me it’s my favorite place I order weekly, I know it was a mistake and not the normal. It happens. Overall, I received prompt customer service with quick resolution. And that is more than I can say about grub, grub never responds to chat and rarely do I ever get a live person on the phone. If I send an email it takes 2-3 days for them to respond. Slice had my address information correctly because I took the ownership and manually entered my address and made sure it was correct. I only recommend with competitor sites popping up all over now they add incentives to keep customers using the app. Special dollar menus featuring restaurants, loyalty rewards, promo codes not just refer a friend. Thank you for reading the review and I hope you find it helpful..DJMon199999999Version: 3.19.0

Not great when the restaurant runs out of one thingI have never had an issue with using this app service until Mother’s Day (today). We ordered 3 entrees (one for each person) and since the restaurant is understandably busy, elected to pick it up. A few minutes aftee submitting our order, I get a text that my prepaid order has “been adjusted” and there was an email about it. I check the email and one of the entrees was removed and the fee adjusted. This is not acceptable that one of us won’t get to eat, so I call in the app. The representative calls the restaurant and they are out of this item. I ask if I can add something else to the order so we all can eat? Nope. Have to submit a separate order for the replacement item. Of course, since this is not connected to the first order,it bumped the ready time for the new entree well over 30 minutes past when the first order will be ready. We will try to ask the restaurant to expedite this second order. Let me just say this seems like a ridiculous way to manage changes in orders. No longer a fan. I will contact the restaurant directly for all takeout orders from now on..WackyFiascoVersion: 5.22.0

Exceptional idea, exceptional serviceI recently took a trip to New York City and wanted to try a lot of pizza while I was there. This app was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of Slice. On the contrary, when I reached out to Slice’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of Slice) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to Slice. Also, the delivery fees are exceptionally low. Download the app - you have nothing to lose, and a ton of great pizza to gain..ISichasVersion: 3.33.0

No background noise= No confusionI was hesitant about using this app over someone’s job but because I wasn’t put on hold I went ahead, used it and than realized how this app will create more jobs as the business becomes consistently accurate the bigger the customer base will get. Have you ever tried to order over the phone and the person wasn’t exactly sure what you said (over all the kitchen noise) but took a guess and you got the wrong food or made the wrong way. That won’t happen here (unless dial-up comes back). I click what I want, put into print exactly what I want and that-my friend-makes for a meal that I craved and not someone else..My delivery guy just handed me my food and said thank you and kept on moving. no fumbling trying to sign receipts or exchanging cash. I think Most people unhappy with the Slice App was really unhappy with customer service at the place they ordered. Slice is just the messenger.. Going for the slice Hoping to go for 2nd’s Ray Miller.Aa5866379aVersion: 3.6.0

Support your local pizza shopI love ordering pizza from Brother’s Roast Beef, Pizza and More in Peabody. They always make the best pies with fresh ingredients and generous toppings. But sometimes I don’t feel like calling or driving to pick up my order. That’s why I use the Slice app to order online. It’s so easy and convenient. I can browse the menu, customize my pizza, and pay securely with a few taps. The app also lets me track my order in real time, so I know exactly when my pizza will arrive. And the best part is that I’m supporting my local pizzeria by ordering through Slice, which doesn’t charge crazy fees for me or the shop. Plus, I earn free pizza for being a loyal customer with the Pizza Points program. The app also helps me discover new deals, flavors, and toppings that I might not have tried otherwise. Slice is the best way to order pizza from your favorite local pizzeria. Try it today and see for yourself! 😍.Queenkay93Version: 6.15.0

Sad rewards but otherwise decent appI’ve been a user of this app across several cities over the past 3+ years and appreciate how it helps small pizza shops market and deliver their products. There is a definite convenience factor for shops that can’t afford it extravagant marketing or delivery budgets so for that I give this a modest 3 stars. Recently the qualifying order minimum toward earning a free (~$15) large pizza went from $15 per order to $30 per order. Keeping in mind that you need eight pizza points for a free pizza.. instead of spending 8x$15=$120 to get a free $15 pizza you now how to spend 8x$30=$240 to get a free $15 pizza. The rewards program went from pretty good to complete garbage. I will still order from my local shop and I may stop using the Slice app because of this, the convenience factor would be the only reason I continue to do so but I will always try to call in first going forward..ShdowflareVersion: 6.2.1

A Good Way to Get PizzaI’m currently in the New York area for school, and I’ve found a pretty good local pizza place through this app! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call Slice, they took care of it entirely! I’m glad their team cares so much about good pizza! My one suggestion—and I’m not sure if this is on Slice’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on the app—maybe it’s a special of some kind? But it would be cool if there was a way to show that on the app. It might just be that the pizzeria itself didn’t list it, which is totally not Slice’s fault, so I didn’t subtract any stars. Overall, I’m happy to use this app!.Anya TheirinVersion: 3.33.0

Used to love this appIt’s such a quick and easy way to order from local shops. But then I noticed that while the fees here are low, the pizza is about $3 more per pie than if I just called the shop directly. Then, they changed the rewards piece this week where now you only get a “pizza point” towards a free pie when you place orders over $30. As a family of 4 with small kids, we almost exclusively order single pies, which means we will essentially never order enough to reach the $30 minimum, even though we order pizza nearly every Friday of the year. I’d rather have no $ threshold and it take longer to get a free pizza (say 10 or 12 or even 15 points instead of 8), than be priced out of it because our orders aren’t expensive enough. The argument for this change is to reward the “most loyal customers” but even if I order 40+ times per year I’m not “loyal” because I don’t spend enough. Doesn’t sound like it has nearly so much to do with loyalty as it does with money..PittJamieVersion: 6.0.0

Suggest improvementsFor the most part this app works well and we typically use it often without issue. However, I don’t understand why the app will recommend a place that isn’t the closest location to you. For example, we have at least 3 Golden pizzas around us, over the years I’ve accidentally not checked the location (due to chaos and splitting headache) and ordered pizza from a location miles away from our house. Why not if you’re already using our location automatically show us the closest locations first or even offer a pop up saying “we noticed there is a closer location to you would you like to continue?” Maybe push the farther located places to the bottom of your suggestions. I prefer pick up because the location we typically use is not even a 1/2 mile away so to have this inconvenience when your head feels split open or your house is full of hungry people is extremely frustrating. Otherwise yes, this app works well..GnlgatesVersion: 5.8.0

Customer Service BlowsThe only reason I gave it two stars is because i used the app for a few months without issue . However , when I placed an order , received confirmation on my credit card , and waited 2 hours for my 8PM scheduled delivery , which was to arrive at our house when we both got home from work . It never showed, my cart was empty , and I didn’t receive and email or notification. When i explained this to customer service , while seeing if maybe it just wasn’t showing up but the food was still en route , I was disagreed with and assured that this could never happen. I’m not 75, I’m 24, I’m pretty sure I know how to use the app. Next time, when a processing errors occurs on your end , accept it as a possibility instead of telling the customer that it’s impossible. Never again. The pizzeria I really like only delivers on GrubHub anyway..Apeters_80Version: 3.33.0

An ok app with a few bugsSo, this is a really hard app to rate in many ways. It’s convenient in that, especially when travelling, you throw in your address and bam, lots of local rates pizzerias... but the ratings are hit or miss, you have a lot of local fans rating awful pizza highly and vice versa NY pizza snobs crapping all over everything else. It also fundamentally removes one of the best things about local pizzerias: coupons! You get a flat % off with every order, but never benefit from coupons that might offer much larger discounts, so all in all it’s a more expensive option for very little extra convenience. Another HUGE problem is that the menus often are incomplete or lacking in descriptions that could be found on other delivery sites or the website of the pizzeria you’re order from... which often enough has online ordering rendering this entire exercise as pointless. It’s a good idea, but needs a LOT more refinement before it’s really worth it to not just order a pizza..WastintimeVersion: 4.0.0

Impressions from an Over-The-Top TipperI like to think I’m fairly savvy, when it comes to the apps I use. They’re all in it for money, you’ve gotta make ends meet and that’s just how life is for now. This app, however? Even if it isn’t 100% sincere, I MUST say I am enjoying being pandered to by it. I love local businesses, I hate big companies, and I want my money to go to people who need it more by far. This app feels targeted at me and people like me who get their kicks NOT from quirky social media presences, but from helping local pizzerias that need it more than Pizza Hut (which this app has empowered me to QUIT FOR GOOD). Each time I get a notification from Slice imploring me to support my local pizzerias, even if I don’t have the cash to do it right then, it warms my heart. My favorite notification I’ve ever gotten was one in which Slice challenged me to be an “Over-The-Top Tipper,” which... if I wasn’t in love with the app and the people who work on it already, ol’ cupid would have had a FIELD DAY with that notification. 😂 Since getting this app, I’ve been recommending it to any of my coworkers who like pizza, and I’d recommend it to whoever’s reading this while on the fence about using it! It really does work, those pizzerias you love are now so much more accessible, and it’s thanks to Slice!.Mary CalendulaVersion: 4.13.0

Want delivery only choice is pickupI was trying to order. I picked what I wanted then tried to make it for delivery not an option. So I decided I would go and pick it up no an option. No reason given. Wrote to Cust support. To them the problem and support to me there not delivering. I called the local pizza place and asked if the are delivering? Yes we are so I placed my order by phone. Your own Cust support had no idea what was going on. There should be some sort of reason given. I thought the app was malfunctioning. Which it might have been because I was able to call and get my order delivered. Either way using the app was a complete waste of my time. This happened twice by the way. On 2 different occasions. I use to like the app but not not sure if I will use it again. I just don't want to waste my time again. Sincerely totally frustrated..Fyrfytr2033Version: 3.29.0

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Slice: Pizza Delivery/Pick Up Negative Reviews

Horrible customer service!!Long story short me & my partner placed an order on the app, We made an error on it and “immediately”called customer service seconds after the purchase to notify them, they said that we could not change the pizza we wanted cause it was already in the oven(how & 30 seconds is beyond me🤷🏾‍♂️) all we wanted was to replace one item with another that’s all but they told us we had to take this item I never heard that from the food industry & it sounded very rude? Like they were forcing us to take something we didn’t want also we paid for it so why can’t we change it? Makes no sense and again beyond me-moving on still trying to work this out we called the restaurant which was 7-10mins later we were getting the pizza from this restaurant called La Rustica pizza On 1426 Lexington ave they literally told me the same story, me trying to explain that we wanted one pizza that is different than what we order was just to difficult so we decided to cancel, They had the nerve to say that now the pizza is out for delivery!?….BEYOND ME)….so not only did we not fix anything they decided on there own to send us food WE DID NOT WANT very aggressive & wired? If your reading this please think twice before using this app and the customer service didn’t even try to resolve our problem as being the customer again very very wired and I actually quote the lady we spoke to on slice app she said “ my hands are tired I don’t know what I can do for you” 🤷🏾‍♂️🤦🏾‍♂️..MillercraigVersion: 6.2.1

Don’t use location feature on app and horrible customer serviceThis was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before. As soon as I realized the error, I called Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip. I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it..Patsfan212Version: 3.18.0

Always Messed UpI never write bad reviews but this app has me heated. I’ve wasted so much money to get wrong orders, cold food, etc. I’m HEATED. Whether it’s your order being completely wrong or completely late (like an hour and a half late when you’re three miles away from where your food is coming from) this app seems to continually mess up your order somehow. So frustrating to spend a fairly good amount on food and 75% of the time it’s not the right food you’ve overspent your money on and waited a lifetime to get. I’ve tried using customer service and it was absolutely terrible. Basically it doesn’t matter what they did wrong or how the app lacked or the delivery or restaurant lacked, they can’t help you. Only offer you a “sorry”. At a certain point you can order a free pizza but the options they give you DO NOT TELL YOU THE TOPPINGS OF THE PIZZA, so here I am thinking I’m creating my own pizza because there’s no description or option to take anything off of the pizza so you’re led to believe you’re just creating you’re own pizza. It gets delivered to me with meat all over it we can’t eat for religious reasons. Daphne T on customer service SUUUCKS dude. Simply saying “there’s a description of what’s on the pizza”. But when you’re ordering your reward pizza NO THERE WASNT! I’ve been vegetarian for years I’m smarter than to “accidentally” order a pizza with meat on it are you serious? All in all don’t waste your money or time please.Ariel_starr10Version: 6.0.0

The Reward Program is FlawedResponse to Developer’s Comment: Again, your response only shows your unwillingness to fix your rewards program. The solution given of placing a lower subtotal of $30 so that I do not earn another reward until the other one is used is ridiculous response. The redemption only applies to select pizzerias that you ordered from in the past worth up to $25. You need to order at least $30 worth of food to qualify for 1 point. You need to earn 8 points in order to redeem for a free pizza which means you need to spend $240 to earn a free pizza…what a bargain…Lol! Slice does not allow you to earn another point while already having 8 points to redeem for a “free pizza.” That means if do not use your free pizza redemption on your very next order you lose earning another point until the redemption is made on a subsequent order. It makes no sense to not count other rewards earned while still awaiting redemption for one you earned. The purpose of the app is to generate business for local pizzerias and for the user to earn rewards while ordering from a pizzeria that you would likely order from anyway. If you unable to continue to earn rewards through Slice then what separates the app from someone just ordering pizza over the phone or off the pizzeria’s own app? Also, their customer service is very scripted and is not willing to address the issue identified with their rewards program..RC2024Version: 6.11.0

FRAUD. COSTUMERS SERVICE DOESN’T WORKDon’t even think about downloading this app. I ordered from a pizzeria (Andiamo pizza) on Thursday 01/19, I ordered in this app because I thought it was the delivery app from the store, I ordered at 10:36pm and they said “your order will be delivered 10:56pm- 11:06pm”, at 11:05pm I received a message saying my order was on its way (the pizzeria is 5minutes apart from the place I was ordering from). At 11:17pm I still haven’t received my order so I started calling their costumer services. The lady at the phone was incompetent, I kept calling complaining about my order and it never arrived, every time I called the lady said “it’s on its way” “it should arrive in 6minutes” “it should arrive anytime” I asked her to please call the delivery person and she said she did (she probably didn’t). I called the pizzeria I was ordering from and they said they didn’t have an order with my name or the items I requested, I called costumers service from Slice again and I requested the phone number to contact the delivery person since my order didn’t arrive ONE HOUR after I ordered and she gave me a fake number. I told her I wanted a refund and she said “tomorrow at 4 o’clock you will be able to see the refund on your account”. At 11:38pm was my last call with the lady, my order never arrived neither my money. 01/24 I haven’t received my refund. Also 40$ for two lasagnas and a coke ????? Insane. I WANT MY REFUND. I WANT MY MONEY BACK.EstefanydsVersion: 6.8.0

Beware of the lack of responsibilityThis is the worst app anyone can use as a 3rd party to get food delivery! I had to use this app to get pizza delivered and became my worst nightmare. DON'T download this app unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in. I was made to download the app cause of Hungary Howies delivery of online orders well slice choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause Slice didn't do a immediate refund of my money. I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem. So don't use this app unless you want to be ripped off by them..Jjaafun🍻Version: 3.8.1

Customer service-Policy changeSo it all started in May 2022. After you order 8 times you get to redeem a pizza. A large pizza at that. I thought to myself, it seems weird that they only offer that instead of credits. So I asked a representative to receive credits instead of a large pizza. I was then given $15 credit, which was awesome. Keep in mind, this is no where on their site. The employee then said when I order 8 times again in the future, I’ll be able to do this method again. Why have the one option to order a large cheese pizza only? Once you add toppings it’s no longer free. Who doesn’t add toppings!? $15 credit makes more sense. So today, I chatted online and then called someone. Guess what…due to a policy change they no longer offer it. Where on the website does it state that? Way to ruin a good thing. I’ll still use the app, but now that “redeem a free large pizza” will just sit in my account for no reason. It’s pointless. For the developer, please do NOT bother commenting on this if you’re not going to change the feature to accommodate other users. I know for a fact that people would rather redeem credits compared to a pizza. These restaurants on SLICE offer more than just pizza you know. Seems like the two different people I spoke to (sounded new) had no idea about the change. They couldn’t even tell me when it went into effect. Tragic..Credits_guyVersion: 6.0.0

Customer service seemed great but were notI ordered through slice and did not get my food. I called the restaurant and the women was awful and rude. I figured out they went to the wrong address and she said it was still my fault for not answering my phone. I called Slice for a refund and the girl I spoke to was kind and apologetic. She said she’d be refunding me right away. Soon after I got an email from slice saying the were “looking into my refund” and thank you for my patience. An hour later I get a email saying that Slice is refunding me $29, I spent $74. They wanted to charge me $45 for food I didn’t receive after telling me I’d be refunded. I called back and the man told me he had to call the restaurant again. Once he did he said they were “refunding” me half because the restaurant attempted to deliver. How can you consider it an attempted delivery when they were never at the correct address when they absolutely had the right one? He said they would “make an exception this one time but would not do this again” and cancel the order for me. Thinking about it now I wish I had spoken to a manager. I will be deleting this app. I was lied to and then treated like I was doing something wrong for trying to get my money back for food I didn’t get by Slices customer service. I’ve never ever write bad reviews but this is how upset this experience made me. Be careful with your money on this app..77BethAVersion: 5.11.0

It’s just a door dash re routerThe slice app seems like a good idea if you eat pizza a lot and need an app to parse out all the pizza options in your area, but actually getting your pizza delivered to your door is a gamble. I used the app twice, first time went fine, second time they sent the driver to the wrong address and when I tried to get a refund they made the driver deliver it anyway to avoid it. By the time I got the pizza it was room temp and soggy, 45 minutes from the time it was supposed to be delivered. I contacted Slice about it and they said it was the pizza places fault and they couldn’t get ahold of them. I had assumed that Slice was a stand along service but it seems they are simply a middle man between pizza shops and door dash. I really don’t know why this app exists when you can just use door dash, Uber eats, or any other delivery service. Or just do what I will do from now on and just call the shop directly see if they deliver or just pick it up myself if they don’t. Door Dash is awful the drivers don’t care and there’s nothing you can do if something goes wrong. If you want pizza delivered, go with a place that has their own drivers as they have a vested interest in getting you the food on time and in good condition. I will likely never use the app again, the only thing it is good for is seeing your local pizza options, which Yelp already does..TwocoloreyesVersion: 5.3.0

DO NOT USEDownloaded this app to support local small businesses. Come to find out they use DoorDash to deliver your food but it doesn’t get here in the speed that DoorDash delivers. Placed my very first at order at 7:15 and it was supposed to arrive at 7:45. No pizza at 8:00 so I called the restaurant as directed by the app. The restaurant owner informs me the Slice never sent a DoorDash driver to pick up my order and my pizza has been sitting for 30 minutes getting cold. I call Slice customer service and they just transfer me to DoorDash. After 15 minutes on hold DoorDash tells me a driver picked up my order at 8pm. Coincidence? I think not. DoorDash then tells me my order won’t arrive until after 9pm. I request a full refund and they can’t do that bc I paid the restaurant directly. I don’t want the restaurant to have to pay for Slice and DoorDash’s horrible service. They did everything right. Slice then calls me back after I hang up on DoorDash in pure fury. They offer me a $7 Slice credit that’s only good for 30 days. What a joke. That is not a proper response. And the credit is useless as I’ll never use this app again. They finally offered me a refund and I said I wanted it to come from them not the restaurant so I hope the restaurant doesn’t get screwed for Slice’s major screw up. I’ll also be calling the restaurant to apologize if they have to eat the money and recommend that they end their partnership with Slice. DO NOT RECOMMEND AT ALL..JuliannaDavisVersion: 4.17.0

Mystery GazeboThis company has the WORST service. It’s built on a wall of incompetent button pushers, who have no clue how to track a pizza or there drivers. DUCATIES MYRTLE BEACH, SC uses them. We live only a few blocks from Ducatis in Living Dunes and have been regulars with their pizza. However, last night we ordered two pies and a salad. We never received our order. They use a company called SLICE which makes Ducatis look horrible. My pizza, after being told for over an hour it was on the way, was left at some gazebo in Myrtle Beach. That’s right, some gazebo in Myrtle Beach. There’s NO GAZEBO in my neighborhood. And customer service told me twenty lies or more. Then argued with me that it was on my doorstep. Till they sent a picture from the driver. “The gazebo drop!” is not my front door, is not in my neighborhood and no one has a clue where that is. By the time they come clean and said the driver dumped it, (after taking my money and tilp) Dutactis was closed. I tried to call but they would pickup and hang up the phone. No worries. We ate grilled cheese sandwiches. I’m out over $60 bucks with no pizza, no apologies, and no returned calls. Great pizza, terrible delivery system and no apologies. There’s too many pizza joints in Myrtle Beach to stay committed to this kind of slack. Whenever owns Ducatis needs to DUMP their contract with SLICE at that mystery gazebo where my pizza is. Sorry systems = sorry business..YouNotHaveMyNameNOWVersion: 6.15.0

DO NOT USE SLICE!I am the owner of a small pizza restaurant in Austin Texas, I have used slice for about 3 months and have had numerous issues with them and I regret ever partnering with them. On a regular basis the delivery drivers would show up 20-30 minutes late to pick up customers orders. On 2 occasions they didn't show up at all and I had to close my restaurant do deliver the orders myself. Mind you I'm the only employee of my business so having to-do this made me miss even more orders. When I would voice my issue with slice they would avoid responsibility by saying that they contract drivers and they arent responsible for them. When it came to running promotions they had a very hard time following instructions. My promotions would overlap and customers were able to stack promotions because slice didn't remove the promotion from their app. When I had enough and tried to cancel my partnership their representative would not let me cancel and kept cutting me off during the entire call. My account was supposed to be canceled but when I checked today it said I was open and accepting orders thru slice. I am filing a grievance with the Better Business Bureau and I really hope this review helps future partners and customers in their decision not to support slice and their beyond poor way of conducting business..Mr.Spiffy512Version: 6.17.0

So I wanted pizzaI opened the Slice app, placed the order I wanted, but didn’t see a place for “tip”. After doing everything I could to find where to put it, I gave up and ordered thinking maybe that was the “delivery fee” 🤷‍♂️. I left instructions to leave the food in the garage. An hour later or so someone is knocking on the front door. It’s the delivery guy telling me he left it in the garage as I had asked. Ummm, then why are you at my broken front door? Didn’t ask, but MAYBE there was a reason why I didn’t want to use that door. “I tried calling the number but no one answered.” Ok, thanks. “Umm, just so you know, the Slice app doesn’t allow for tips” he says. Omg, idek if I have cash! 😮. So I start looking for cash. Thank God I found some. Either way, it was sooo embarrassing and unprofessional I can’t even begin to tell you. I just wanted some pizza, sorry I didn’t know that required a credit card number AND cash! Thank God that Grubhub, Uber Eats, and Door Dash all accept tips through the app because I almost NEVER have cash on me. So if you’re in the mood for pizza, make sure you have cash on you or else you’ll have an angry delivery guy banging on your door. Nope. I have too many choices to feel like crap because I was hungry..Petunia PigVersion: 6.2.1

DON’T USE THIS SCAM APP, CONTACT YOUR PIZZA SHOP DIRECTLYI ordered through this app unbeknownst to me. A new local pizza shop opened up and I ordered through their site which is apparently linked to this app. My food came (much later) than estimated through this app which wasn’t a big deal, but my order was wrong. I contacted the restaurant who informed me that the delivery driver wasn’t theirs, he was a door dasher, but that he frequented the restaurant so they were going to give him the proper order. Of course, I never received my food. I contacted Slice several times and all they can tell me is somebody will email me after their investigations. They contacted the shop owner that night who confirmed my situation. But they refuse to refund me. As a matter of fact, I can’t even seem to get someone to send me that email about my “investigation.” I tried contacting them via phone and through their app and they keep telling me they are sending this email “tomorrow” or “in an hour” but I have yet to receive anything. Amazing that they can’t even seem to send me an email that will have some made up reason why I can’t get my money back. DO NOT ORDER THROUGH THIS APP! I REPEAT DO NOT ORDER THROUGH THIS APP! (Unless you want to buy a DoorDash driver a free dinner).Jfksk863Version: 6.20.0

Needs better integration with storesWe contact customer service when our order had been on its way for an hour, and it was 40 minutes past the latest delivery time. Our first call said they delivered it to our door (untrue). Then after talking to the store said they would have it to us shortly. When they showed up it was the old cold delivery. The delivery driver was very rude and said we input our address incorrectly as his ticket had our street address mixed up. When we called back we confirmed slice had the right address and made our intention to cancel the order. At first they were only going to refund us the cost of the pizza (minus our side of garlic bread and fees). Eventually they cancelled the whole order but it was not an easy process. I will not be using this app anymore. Improve your ability to advocate for your customer, improve order tracking so we could see if our driver was close and mark when an order was “delivered” so we can more quickly reach out to get it rectified. To clarify our issue was also with Slice customer service. It took too much effort to get this fixed as it took us going back multiple times to get a full refund since the whole order was screwed up not lost one item..Wulf0123Version: 6.3.0

BECAREFUL WHO YOU ORDER FROMAfter 9 hours of going back and fourth with Slice and La Pizza in Victorville Ca I finally got a refund for my messed up order. SLICE IS NOT RESPONSIBLE for refunds so please keep it in mind before you order!! Let me tell you guys: me and a friend order from this place who seems to be newly owned because I never got disrespected the way I did before! Anyways we got a smashed pizza, cold bread sticks and wings and a missing soda! To top it off the delivery lady called us over and over for directions because she didn’t know how to use her GPS. How you work for a delivery place and can’t deliver? Anyways this lady forgot our soda and offered to go to AMPM to get us a soda LOL then straight lied to the owner and to Slice saying I lied about this whole situation and that I “forsure got my soda” when I called the place I was answered by RUDE not so smart employees. After going back and fourth I guess slice got tired and decided to give me my refund AFTER I decided to take it to social media. Glad to know you never get your way unless you bring social media into it. Anyways thanks to this experience I will never order with Slice again for working with places like this. Just a warning! You will not get a refund until 3AM when you’re trying to sleep (if you even get one).Mathew NVersion: 3.14.0

HorribleI gave this app several chances. First time I ordered they kept putting my address wrong. I kept updating it and it still didn’t update it to the restaurant I ordered from. Second time (which was last night) I had several problems with my order from a restaurant. I tried to reach out to the restaurant, they kept telling me to call back at different times. I reached out to “Support” on the app to see how my problems can get resolved , if not I would like a refund(because I paid through the app). They told me they called the restaurant and they said the same thing (no manager is around, to call back tomorrow). So I call today, same thing. I contact support again, they’re still telling me they haven’t gotten in contact with a manager yet . The problem with support is they’re telling me to refund my order or to give me fresh food (the same order) they have to have authorization from the owner. My money was taken immediately but when I have a problem it’s hard to get resolved. My advice is ALWAYS PAY IN CASH !!! Do not pay through this app. When you pay in cash you get a chance to check your food before you pay the driver. If you pay THROUGH THE APP, nobody cares if you have a problem after!!.Use CASH ! not cardVersion: 3.20.0

Horrendous customer serviceOrdered delivery from the app. Was tracking my order while it was being made. It said “your order has been picked up” and then about 5 minutes later it was marked as “delivered”. I did not receive my order. I called the restaurant and they told me they did make my order and someone picked it up from DoorDash. I contacted “slice” and they told me they’d get back to me within 24 hours or something. Meanwhile I had to place another order this time directly to the store to pickup. They emailed us the next day and informed us that because the order was marked “delivered” and they have no contact info for the driver that they are unable to refund us the 50 dollars. I’m the email it said to contact customer support or respond to the email if we are unsatisfied with this. We called customer support and they said there’s nothing they can do because it was escalated to the department that emailed us. So we responded to the email and received no response for 4 days. We called the number again and they hung up on us. Horrible horrible app and service. We have since had to do a charge dispute with our credit card company. DO NOT USE THIS APP!!.Sh1fty7xVersion: 6.17.0

Terrible customer supportI ordered from a local pizza place through slice last night. Unlike Uber eats and grub hub this app does not allow you to track the location of your driver. I received a notification that my order was delivered but I checked my front porch and nothing was there. I contacted customer support and after some back and forth they told me the order had been delivered and the driver had sent them a picture confirming delivery. The picture showed the driver holding my food in his/her hand about 15 ft from my door and never got close enough to trigger my ring camera. I live in a very quiet suburban neighborhood where packages/food are never taken so can only assume the driver took the picture and carried the order back to their car. After several conversations with customer service reps I was told a supervisor would contact me. The follow up consisted of them emailing me telling me that they would not issue a refund. I called the restaurant and the owner said he’s had lots of issue with slice but thankfully recooked my order free of charge. Will never use this app again. Other delivery apps are much easier to deal with. Very disappointing..Andrewh1983Version: 6.19.0

WHAT A NIGHTMARE !DO NOT USE THIS APP, I REPEAT, DO NOT USE THIS APP. This was my first time using this app and the experience was HORRIBLE. For starters, you set your location of your delivery and they give you all of these options to pick from. I then received a call AFTER THEY TOOK MY MONEY AND ORDER WAS PLACED, that the location doesn’t deliver and I had to wait 24-48 business hours for my refund. After letting them know this was NOT an option, she offered me a $10 credit the standard pizza amount for a pie is $12-$18. I ordered a special pie. I explained this wasn’t going to work either. A supervisor then offered me a $15 credit with a $3 off coupon. Being pleased with this option for my inconvenience, I then tried to order somewhere else. I called to see why i could not see my credit and the next rep stated he didn’t know but i would still be charged .50 cents to pay the pizza place. After being frustrated i spoke with another woman who was able to walk me through the credit steps and then she stated to tell me that the pizza place THEY TOLD ME TO PICK DID NOT DELIVER AND SHE HAD TO BEG THE PLACE TO DELIVER TO ME. DO NOT WASTE YOUR TIME OR MONEY. It took me an HOUR just to place my order now i have to wait 40 minutes for it to be delivered..Mini1011Version: 3.9.1

DisappointingI downloaded your app because of Jet’s Pizza’s recommendation. My order took longer than expected, as we’re only a mile from the store. Your customer support person Ian was nice enough to call the restaurant to see what the delay was. The three stars are for him. Unfortunately, after the order was dropped off, we discovered that they gave me two small pizzas instead of the pizza and breadsticks special I ordered. Plus the pizza was barely warm, so it had obviously been sitting awhile. I feel like a stooge for leaving a tip before I actually received the order. Somewhere between your app and their store, someone messed up my order. Which is simply shouldn’t have happened. Since the breadsticks were my favorite part, I was seriously disappointed. Tried calling the store, but for some reason, they weren’t answering their phone. By the time they could’ve gotten the breadsticks to me, it would have been over two hours after I first placed the order. I splurged on getting food delivered because I’d had a crappy day. I guess I learned my lesson and will be going back to Grubhub to place my orders..Sushi SueVersion: 3.23.0

This app service is trashWe have used this app for delivery twice with 2 completely different pizza stores and BOTH times our order was not delivered after waiting an hour and a half with no notifications there were any issues. The first order we called the restaurant after an hour and a half and they said they never received the order. The second time we ordered from a different place and called the restaurant to ensure they received the order. After an hour and 15 min. We called the restaurant again who said door dash (dispatched by this company) had picked it up. After waiting almost 2 hours we called Slice who called the driver and all they said was the drivers car broke down (but didn’t notify them) and our order wasn’t going to be delivered. (So basically the driver got a free food order while we sat here with nothing and starving. Both times Slice did give us a refund but also left us HANGRY by the time we had to do all of this work to locate an order we were never going to receive. They gave no indication they were going to do anything about either issue. This company is complete JUNK..SlicediduswrongVersion: 5.15.0

Zero responsibility, useless customer serviceI’ve been ordering through Slice Life for the last months. It’s been great all the time except the last one. The restaurant where I ordered delivered one pizza with all the toppings completely scattered on the top of the box and in a tiny corner of the pizza, as if it had fallen to the ground. Pizza was cold, saggy, and even had the wrong ingredients. We called back and forth to the restaurant and Slice Life and no one wanted to solve our problem. Slice phone service was totally useless and basically told us that they don’t refund even in cases like this and that we had to deal directly with the restaurant. So zero customer service. The restaurant told us to call Slice to find a solution, which was just a waste of time. Long story short: the restaurant delivered another pizza two hours later (which was actually burnt) and Slice didn’t refund our money for all the inconvenience and didn’t even apologize. Take home message: if everything goes well, no problem. If there is a problem Slice happily keeps your money and doesn’t solve anything. After 20+ orders with them is time to move on and use other alternatives like Grubhub, DoorDash, or Uber Eats..NecrophorusVersion: 3.20.0

Lack of ResponsibilityI used this app for this first time last week and had a horrible experience. The pizzeria was over 35 mins late pass the estimated time. The food arrived cold, soggy (fries) and hard (cheese sticks). The man that delivered the food then questioned if he got tipped and how much since I used this app to pay. They also failed to deliver my drink. I contacted the people at Slice about my experience and requested a refund for the service. Slice informed me that I wouldn't be refunded and offered a bogus $2 off promo. Per the Slice, "For some additional context, while the cooking and delivery of the food is handled completely by the restaurant, at the end of the day the funds are always under control of the pizzeria. We are only permitted to charge or refund a card when given authorization from the pizzeria. We work for them and for you, the consumer at the end of the day. At this point, our hands are tied, since Baba Jaan Pizza never authorized anything on their end." Beware of going through this app when ordering food because they will not back you up or protect you from unprofessional businesses like other food ordering app such as UberEats. I will be deleting the app today!.Add the micVersion: 2.11.4

Terrible service :(I’m not usually one to write a bad review but my experience last night was awful. I ordered from my local restaurant (who was not at fault for any of this) and was supposed to get the food by 6:30-6:45pm. 7pm rolled around and I still hadn’t heard anything or gotten my order. I called the restaurant to see if the driver had picked up the food yet or if they got lost and they told me they hadn’t picked up the order. I would’ve went and got the food myself at this point but I already paid for the delivery so I called Slice and the representative was extremely unhelpful and rude. After explaining the situation he said all he could do is offer me a $5 discount on my next order (which I will never use because I won’t use slice again lol) He said the driver was on the way to get my order and would drop off no later than 7:30. I was extremely annoyed that I couldn’t get my food until over an hour later than I was supposed to. The driver dropped off at 7:45 and my food was cold and the mozzarella sticks were hard. Obviously this was not the restaurant’s fault but I strongly suggest not using Slice..AllyGotScaredVersion: 5.13.0

Do not download this appThis app is one of the worst apps to use. If you want to support local restaurant do so by just calling them. Yes I know that sounds old school but it would avoid a lot of headaches and errors this app has. If you try to reach out to anyone on the phone they are completely unprofessional and RUDE. They don’t help out with customer service and say we can’t do anything about that. When I explained the situation they were saying it was my fault and to go to the restaurant and pick up my food…ummm doesn’t that defeat the purpose of having it delivered to your place. When I asked to speak to someone else or a manager they said yea I can’t do that?! What business does that, that’s not customer service. I believe they need to retrain these folks on how to deal with situations that don’t end up making the customers frustrated. At the end I spent money on a service that I never received. Update they have emailed me and still continue to say they can’t do anything stay away from this app and their business practices. It’s better to deal with local pizzerias the old school method..Foodies uniteVersion: 6.7.0

Worst ordering experience of my lifeI downloaded this app after watching a Dave Portnoy pizza review and could not be more disappointed. When you get a pizza recommendation from Dave, it’s usually a good one, so I hope it is just because they don’t have a large presence in my area, but it was terrible. Ordered 2 slices of pizza, and was told it would take 1.5 hours. Already off to a bad start but it’s tough times so I figured that you have to give them a break. Hour 2 roles around and no pizza. Reach out to support and they just say sorry here is a $5 credit for your next order, no update no status no nothing, then just says he’s closing out the ticket. So I reach out to support again and they say, “oh sorry your pizza will be there in 5 min or less”, then closes out the ticket. Hour 3 roles along and still no pizza. Reach out to support again and they say oh I’m sorry the kitchen never prepared it etc and to wait 20 more min. Then got a call from the pizza place saying that my address was wrong. So all in all here I am 3hours later with no pizza. Dave - as the pizza king, I would not recommend you associate your brand with this mess.LarryOwner4281Version: 4.4.0

La Scilla Garfield NjI am a regular customer at this restaurant I’ve been in there many times with my girlfriends having dinner. In addition to that I’ve ordered food when I’ve had clients come to my office for lunch as well. However tonight I went on the menu and ordered off the menu fillet livonese with Penne and vodka as a side dish or artichokes and grandma’s pizza. When the delivery came I opened a dish to find out that the fillet with the Livona a sauce had clams and mussels being allergic to clams and mussels I called the restaurant immediately they told me it was the fault of the delivery company for listing the menu wrong and that I had to call them to have them come and pick it up change it or refund it. There’s no such number online and I’m very annoyed that it cost me $25 for something that I could not eat and did not order and the restaurant that I’ve been a member going to for a long time would not help me. And nor did they have a phone number they told me to go online and find it there which of course is never possible. I will never do business with this delivery service nor with the restaurant ever again that was poor business.Jad0818Version: 3.27.0

Just TerribleI recommend saving yourself the trouble and just going directly through the restaurant. First, the app doesn’t show you where the delivery person is or if the order has even been delivered and if you contact them for an update they’re just going to call the restaurant to find out so you’re just paying extra fees for something you can do yourself. Second, I placed an order for delivery and it went through the whole “received order” “preparing order” “order is out for delivery” steps only to find out later that the restaurant wasn’t even open. And every time I contacted the customer support to get an update they kept telling me to just wait 10-15 more minutes for the order to arrive. They told me that 3 times and I was patient enough enough to do it. Then when I was finally tired of waiting they wouldn’t cancel the order because they couldn’t get in touch with the restaurant which was closed. They seem to have no power or be super resistant to giving people refunds. I will never use this app again..DjnesbyVersion: 6.12.0

Horrible tracking and deliveryI have used this app about 10 times and on three occasions the delivery process has been a nightmare. This most recent experience involved the pizza arriving over two hours late and, because the tracking is terrible, I had to go down to the lobby of the hotel every 10 minutes to check on the delivery. The pizza location would have simply not delivered it at all if I didn’t call them and also communicate via the Slice customer service. Which is regrettable because after being two hours late you don’t really want a cold pizza anymore. At the end I had to go and sit outside the hotel for 20 minutes just to make sure the pizza delivery guy wouldn’t conveniently forget to deliver again. They really need to invest in a basic order tracking system in which there is a possibility of the customer delivery person and restaurant to communicate about what is going on. I am never going to use this app again, deeply not worth it despite my desire to give margin to the local business rather than Uber or DoorDash..Art of shavingVersion: 6.9.0

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