Bally Sports Customer Service

Bally Sports Positive Reviews

Doing well! - Few Things to ConsiderThe transition to Bally has gone well all things considered. From a developer standpoint there are a few issues with the app that should be patched - 1. The in screen mini picture functionality has disappeared - this is a highly useful feature that allows watchers and listeners to keep the game on while texting, looking at other apps, while driving to check directions, etc. 2. The TV service provider covers up more than it should in the upper right hand of the screen (This may only be for certain providers, I’ve only seen my own) 3. Rewind and pause ability is a key feature that many users like to utilize when they missed certain parts of a game. This has also happened when Bally flashed an interesting factoid at the bottom - wanted to rewind but it was lost in the sauce 4. Car functionality does not sync well and tends to lose connection with certain operating systems. 5. Just an opinion ~ The red is a little obnoxious. Great work. I’m sure most of these the team of developers are aware of..Levijg3Version: 5.5.4

Great app high qualityI love this app to death! I’m a huge Timberwolves fan. Well, at one point in time that wasn’t the case. I would follow the Timberwolves, you know, check the box scores and ask real fans how they would do on any given night. I was that “fan”... until this app came stumbling into my life. Now I can watch and do watch them on a very regular basis due to the notifications and the overall ease of use of this app. Now, I’m not sure how you feel about Fox as a whole, but they do sports and they do it well. Especially, in the new era. Where other companies, not to name any names *coughs NBC* have struggled in this area Fox has embraced it and did the ground work necessary to make it work. A lesson to every one out there nothing good comes without hard work. Another side note I love the World Cup and this app kept me so stupidly connected to the World Cup that all my soccer fan friends couldn’t believe the amount of ridiculous info I would spit at them. In an age where you can feel so easily left out because you didn’t catch this or didn’t catch that. This app eases the FOMO that we all hatefully and in my opinion unnecessarily experience on a daily basis. Thank you Fox or what ever third party you hired. Keep up the good work, who knows maybe I’ll give Fox News a chance. Hmm... Maybe I’ll just stick to sports for now!.Brandon BrekkeVersion: 4.6.2

BEST Sports App!I LOVE the Fox Sports Go App! I’m a huge Atlanta Braves fan. Last season (2019), I watched most of the Braves baseball and other MLB games on the Fox Sports Go app with access from my cable TV provider, WOW. I loved being able to stream a live game wherever I was, instead of being stuck in front of a TV screen! I never had a problem streaming games, never had any glitches, or app crashes. If you aren’t able to start watching a live game at the beginning, you can join in and start watching live, then go back and watch the beginning after game is over. For example, if the game is in 3rd inning when you start watching, you can watch live from that point. Then, when game is over, you can watch the beginning of game. Or, you can choose to start watching at the beginning of game, even though the game is already in play. You can pause, rewind, then fast forward to present time in the game. I also streamed college football games on the app. ESPN’s sports app often lags and freezes up. But I haven’t yet experienced any lags, glitches, app crashes with Fox Sports Go app! 👍.Maridean36Version: 4.6.2

Best mobile T.V. App for iPhone I’ve tried.This is the best T.V. App I’ve ever used and I’ve used a lot of them. It’s better than NBC’s, CBS’s, ABC’s and History Channel’s. I used it to watch the ALDS while walking outside. I was able to rewind and pause the game. The closed captioning worked well and my favorite thing was being able to pause the game to let it get ahead and then skip past the commercials (please don’t change this option, I HATE that on the bigger stations apps you have to sit through the commercials and if you try to skip ahead then you have to watch another set of commercials!!!) The only negative was that sometimes it would stop sometimes or get fuzzy occasionally but I don’t know if that was the app or my network buffering. But I do recommend this app. You do need to log in with your cable provider or buy a subscription (if this is an option) though to use this app..The IlluminatorVersion: 3.5.7

UPDATE - How the **** could MLB get involved in this?After 70 minutes, working on 3 different platforms, managed to create an account and get my cable provider signed in. I am not an app developer, but I am an IT professional and this experience was awful. Unresponsive and not intuitive. (Checked my WiFi speed several times during this and it was consistently over 200 Mbps) After that it still wasn’t easy to find the game I wanted to watch or to load it once I found it. Once that was all completed, the game stream was consistent and clear, no problems with display or inserts blocking my view of the game. Really, the actual viewing experience was great, so there’s hope that they’ll continue to improve the app. Next season I’d like to contract with MLB to broadcast some games some of the time, using my iPhone 6s. I can promise better coverage and better functionality, and a better roll-out. And I’ll promise not to use a previous app’s reviews and rating to bolster my app..13DERVersion: 5.5.4

DavidThank you for being there for us sports fans who want just sports unlike ESPN who wants to inject politics as I’m one of those who has deleted everything and I refuse to support them in any way. I really wasn’t spending much time on your app but what a mistake and same with radio and TV I have grown to love your work, your mindset and the men and women you have working for your company. Again, thank you for sports and if I g those of us a break from all the real stuff in life and just sports and some fun to get away from life’s real things. No deal with dying human beings everyday and so when I say what I say it’s as real as anything, I work with ALS human beings daily and for all of you who do not appreciate or understand how lucky we all are with our health and the gift of life, trust me it is hardcore and at times I have no words for how blessed we all are. Thank you Fox for everything.Dbeals5Version: 3.5.7

One of the best sports apps!I primarily use the FOXSports App to watch Yankee Games. Unlike some other sports app FOXSports App allows u to pause, rewind n Fast Fwd live TV, which I like a lot. It is also very quick to load n I’ve never experienced buffering or any sort of server overload. I also like that u can access all 3 FOXSports Apps via the drop down menu n all FOXSports channels within the App. Transferring back n forth is quick n easy. The highlights tab is great n covers everything I want with ease. The future TV/App listings built into the home page is perfect. All-in-all the functionality of the App is better than most n super easy to use. I rate the App overall with a 5/5 stars by itself n in comparison to all other sports apps it’s definitely one of the best! I highly recommend it for watching Yankee games live and replays from the past. -r.-RobbieRobVersion: 4.6.2

2 issuesI had to make this 5 stars because my 1 star review wouldn’t go through. Hmm 1. Lately I’ve been having to sign in again almost every time I open the app. 2. An old problem that seemed to be solved with a previous update has once again started with the latest update: when signing in with DirectTV, it won’t accept a userID. It will only accept an email address, which DirectTV doesn’t use anymore. Again, this very annoying problem from last year seemed to be fixed but has started again. Last year it was only a problem on the app and would work on the website on a pc, but I haven’t checked the website yet this time around. Please fix this, as this is the only way I get to watch the Cardinals!!.Cards fan1Version: 3.7.0

Rarely worksI like Fox Sports so don’t get me wrong that I am a Pro ESPN guy; I’m not. I watch and listen to more sports talk on Fox than any other station. It’s just that this app is so buggy. The videos don’t play about 25% of the time. I had full bars today for WiFi and with my wireless provider but it kept popping up network error. Then it finally went thru and I clicked to watch the 1 highlight of the 1 goal in the World Cup game and it wouldn’t load, no error message, nothing. This has happened numerous times. Also, I have Directv and Sports package with all Fox sports channels but when I got on their website to watch a World Cup match it said it wasn’t in my package. That’s funny because when I turn on my TV it comes right up. Maybe they can’t handle the traffic of the WC right now IDK. Plus this app doesn’t have a friendly schedule browser, no scores, no sports schedules, it’s just strictly a video app. That is fine if the VIDEOS ACTUALLY WORK!😩.NiceSoundVersion: 4.1.0

Fox Sports SWI would like an explanation from Fox Sports why a positive “customer service” dispute with Dish TV cannot be reached? I have spoken to Dish on many occasions regarding the inability of both Dish and Fox Sports not being able to reach an agreement regarding money. Do you both honestly think this is fair to the patrons and customers who are powerless to do anything? They say they have offered a compromise that Fox will not accept. So far in Oklahoma, we have missed the whole Thunder season of viewing. A Dish tech told me Dish thought the Thunder season was going to be a bust and they did not want to subscribe any longer, just like they did with HBO. All we want are answers and to know whether there are even any negotiations going on or not to resolve this and resume coverage of our sports events!.DAB51Version: 4.6.2

A great way to watch rays games while somewhere else!I’ve been using this app for over a year now and let me just tell you, this is probably going to be the best app to use while watching games, however there are 2 issues, 1: sometimes the game is kinda delayed on the phone, for instance: the tv can be ahead which can mostly be a 5 second difference from each other. 2: once in a while it will ask you for your tv provider (even though you already signed in) but as long as you remember it, it’s fine. But I don’t really see those 2 as a issue, as long as I am watching the game, it’s good! Definitely would recommend!.Oofman475Version: 6.11.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.0.6

Bally Sports Negative Reviews

Can’t even tell what type of sport you’re watchingBy far the worst of the sports viewing apps. It’s great if it is working, but that is usually around only 25% of the time. The other 75% is a mixture of black screens, frozen screens, and video quality that is so pixilated you can’t even tell what type of sport you’re even watching, let alone what is happening. The app will seemingly randomly drop resolution from normal to unwatchable when there is absolutely no change in connectivity and even regularly when your connection increases (i.e. from 3 bars to 5). It’s almost as if they put in the rewind function because they know that you’ll never be watching a game live if you actually want to see it. Don’t be fooled by the relatively high rating (3.1 stars as of this writing) the only positive reviews are about the quality of the content of the app (the amount of games and sports available to watch on FS go) and not the quality of the app itself, which is horrendous. Maybe they just don’t care because they know they have exclusive TV rights to most of their content so you physically can’t go elsewhere to watch games, because this app is atrocious. Sometimes my iPhone will even lock in the app as it freezes for so long and doesn’t make any attempt to unfreeze itself lest you exit out and start the video again. Please make changes soon as I pay for the ability to watch the World Cup but can usually only get about 20-30 minutes of a 90+ minute match..WorldCup18274Version: 4.1.0

ExperienceThis app has an absolutely Horrible user experience on Apple TV! Especially in regards to fast forward/rewind!! For example, if I want to skip ahead to the 3rd period of a hockey game, I have to hold down the forward direction on the Apple TV remote for the ENTIRETY OF THE 1st TWO PERIODS!!! Vs simple pause then drag forward to a point of my choosing. That takes SEVEN MINUTES OH HAVING TO HOLD THE FORWARD DIRECTION DOWN. That’s STUPID!! Another issue I randomly run into is, I’ll hold down the directional pad on the APPLE TV remote, & the time bar will be counting forward like it’s suppose to, however, once I remove my thumb it actually REWINDS THE GAME TO A POINT THATS PRIOR TO WHEN I INITIATED THE FORWARD. For example, the game will be at the 15:00 minutes remaining, I’ll hold down the forward direction, watch the time bar advance 10 minutes, remove my thumb, & not only has it not fast forwarded, ITS ACTUALLY WENT BACKWARDS IN TIME!?!?!?!? I started the forward at the 15 min mark and fast forward & this thing has actually REWINDED the game back to the very beginning?!?!?!?! Which means it’s literally impossible to jump to some point later in the game via fast forward because EVERY TIME I FAST FORWARD, ITS ACTUALLY REWARDING MORE AND MORE WITH EACH FAST FORWARD ATTEMPT. Even after restarting, resetting, the Apple TV, as well as uninstall / reinstall the ballys app. Absolutely Ridiculous!!!!.Disappointed Customer 2003Version: 6.6.2

Not workingWe pay for Directv which h Carries the brewers and buck. We are away and trying to stream the game. It keeps coming up that and error occurred and please contact Bally sports if it’s wrong. I have now three times. They told me the weather is impacting my ability to stream from wifi and cellular. I replied saying that is impossible as it was sunny and 75 and that doesn’t impact wifi and cellular in the first place.. they proceeded to ignore my follow up. I submitted a request the next day asking as I still had the same response when trying to watch. They told me it must not be the right package (I’ve been using the app for months on my phone to watch so clearly I have the right package) or to try a different device. In my request I said I tried to use multiple devices, brewers, laptop and phone, and nothing works. I responded telling them this and again received no response. I have now submitted a third response in hopes they finally listen when I tell them there is something wrong on their end giving us access to the content. Really wish they could have fixed this long ago. They charge and arm and a leg for the content we love and can’t even fix it when something goes wrong. I am extremely disappointed in this interaction and service. This is unacceptable..Cameron beast modeVersion: 5.5.6

The latest version released a week or two ago is horribleThe latest major update to this app that was released one to two weeks ago is causing nothing but headaches. Before this latest update, for the past 2-3 years after it transitioned from Fox sports regional networks everything was great. I signed into the app with my provider & everything worked. Since this last update at the end of October/start of November, I have to sign in every time I want to watch an event. Bally sports is forcing even their cable subscribers to create a separate Bally’s account & then sign in with the provider. There have been multiple evenings where I can’t even watch anything even after creating a bally’s account & signing in with my provider. Either their systems go down or streaming video is not working….nothing but excuses. It’s clear because of Bally’s/diamond sports ongoing economic issues with the network it is now interfering with streaming sporting events. I can’t help but hope that Bally’s ceases to exist over the coming months & give back the rights of games back to their respective leagues & teams. Our governments decision to block ESPN/Disney from taking over Fox sports regional networks during fox’s specific tv divisions sale is backfiring..Mike2thel33Version: 7.0.3

BALLY/DIRECTV STREAMINGI am very upset with both Bally Sports Florida and DIRECTV STREAMING. I have been trying for 3 nights to get the Tampa Bay rays games on my television, each of the three nights I have done with instructions exactly the way I was told by the BALLY customer service person and he also informed me that I would not have to go through this another time as it would be an automatic thing when I signed on to watch the games. Well, that does not happen! I am still not able to get onto watch the games when they come on. It’s bad enough that we can’t watch the games through the regional or local programming as we always have been able to because of this blackout that MLB has imposed upon our area. If I can’t get help opening the link to get to the Tampa Bay rays games, I will cancel my DIRECTV streaming. I am not dealing with these cute little tricks if the MLB seems to think they should do! Please have someone get in touch with me so I can get this straightened out before the game comes on tonight. I am tired of putting in a login and password each time I have to each time I go onto the Bally Sports to get the game. If I don’t hear from you by the end of the day,I will cancel the DIRECTV and take my chances with watching games the games.Frostin7Version: 5.12.2

Used to be great, now it’s complete garbageThis app was fantastic when it was Fox Sports Go. Since the transition to Balley's Sports, it has become hot trash. 1. They removed the ability to watch two games at once. 2. You used to be able to seamlessly switch back and forth between two different games, but now you’re forced to watch commercials every time you switch to a different game, regardless of whether or not there is a break in play. 3. The game randomly converts to a small screen in the upper right corner right in the middle of a game, forcing you to click on it in order to return to full screen. 4. Half the time during commercial breaks, you're forced to stare at a static Balley's home screen for 2-3 minutes. 5. The stream freezes ALL the time! You generally need to restart the app to get it going again. 6. Like a lot of people have already mentioned, the feed randomly transitions from high resolution to hardly watchable resolution for no apparent reason. This new app is an absolute joke. A complete embarrassment compared to the previous version. This company should be ashamed at what they’ve tried to pull on their viewers. Pathetic..CKI-2722Version: 5.5.6

Literally the worst app ever created.Congrats to the geniuses brought on to take over Fox Sports and find a way to put out THE WORST app and service ever seen in sporting history! The ONLY thing that works consistently are the ads. I have to reboot my Apple TVs whenever I want to watch a new game the next day or switch to something else, the app randomly becomes unresponsive regularly, the sound is extremely low EXCEPT for ads, the layout is horrendous, left and right selection often stops working which requires a reboot, starting games from beginning NEVER works so I end up seeing the score late in the game despite my selection, the ability to forward or rewind often stops working, and somehow it will double the audio feed creating an echo that also requires a full reboot of my device. So seriously, congratulations for making history. Your dev team should all be banned from ever publishing any apps or web services again. Clean house. Do it immediately and hire actual professionals ASAP. It’s infuriating that these people make millions of dollars and cannot put out a basic functioning app in 2022. Jesus Christ..What Happened to Music?Version: 5.6.2

So badThis is by far the worst tv and sports app out there. For starters, it has all the sudden just stopped working on my Apple TV. It won’t even open the program I try to watch. It flashes a loading screen for half a second and goes back to the home screen. Have tried everything I can to fix this including resetting the Apple TV, deleting and reinstalling the app, and everything in between. Contacted customer support about it and they were useless. Tried having me answering tech questions that I didn’t even understand and I am a tech savvy guy. It is there job to figure out the deeply technical stuff, not mine. Otherwise why would I contact you? Now, for viewing on the iPhone, oh boy. It constantly freezes, usually in the middle of the biggest plays/moments, and doesn’t work with air play no matter how you try it. This is just the worst app I have ever used. You would think for such a large broadcast corporation, Fox would get this figured out. And yes, this all still happens no matter what my internet speed is or if I’m using WiFi or LTE. I have tried everything and nothing makes a difference. It truly is a joke of an app..AK23324787Version: 4.2.1

Very Unorganized LayoutThe only reason it gets 2 stars is because once you find the game you want, the app is actually doing what it should. Countless issues with the biggest being the navigation or layout of the app in finding games... it should be extremely easy to fire up the app and click the game to watch I know is about to start. But no. I spend at least a few very frustrating minutes searching for the game that starts right now only to find it 3/4 down the page and after many clips or games that aren’t starting for hours or even days or even replays. Very unorganized layout. Apps and TV networks have been making guides for decades and it should be very simple to make the app functionally to find games as good if not better then the former Fox. Or at the very least, anything starting in the next hour should be at the immediate forefront of the app when you fire it up. PLEASE FIX THIS!!! Also the app is very buggy still and games just go black in error at least a couple times each time.B. ShapeVersion: 5.5.6

Truly disappointingI’ve never written a review before, but I felt obligated after my ongoing experience with Bally Sports. Since they took over for Fox Sports, I’ve seen a cataclysmic decline in service, connectivity, customer service, and overall viewing experience. The app didn’t work on my XBox One (I logged out and logged in 3 times, uninstalled the app, powered off, and every other problem solving solution I could think of, and customer service was no help either). I was finally able to access it on my Roku and when there was 4 seconds left of the Pacer game tonight, it cut out because the program had a run time from 7:00-9:30. Mins you, this is not the first time Bally’s has left a bitter taste in my moth. As I mentioned before, ever since they took over for Fox Spirts last year, this kind of situation has happened more often than not. If anyone from Bally’s happens to read this, I implore you, take the time to put out a quality product, instead of this haphazard app that leaves myself, and countless friends and family members scratching their heads and asking, why!?.Pacer Fan #1Version: 5.5.13

I wish I could rate this app 0 starsI wish I could rate this app 0 stars, it is so infuriating! Despite having an account and connecting my TV provider to said account, every single time I open the app I must sign in again and reconnect my TV provider, an issue that no other streaming apps seem to have. 75% of the time the video quality is so poor, glitching and delayed audio, an aspect of sports viewing I consider pretty important. It’s a shame that Bally is the only streaming service that carries the teams I follow, because I would certainly be switching to the competitors if I could. In addition, the SAME five commercials are constantly on repeat in the exact same order every intermission. I understand this is not fully in the network’s control but for someone who watches lots of sports, a little variety or even a switch up in the order would go a LONG way. I don’t understand why they don’t have the money to hire a decent software engineer to spend an hour and fix these issues, seems like no other streaming service has any of these problems!.HhrjejbducnekVersion: 7.0.6

If I could rate a zero out of five, I wouldThe absolute WORST sports app. IF, and its s big if it actually works it then becomes 50/50 if the app will crash during the game 100% of the time it crashes when first loading the app. Then, the interface makes it very difficult to clearly see what sports you are selecting and the multiple screens it makes you click through if watching Pre-game, the game itself and finally the Post-game (just make all three one selection to watch). Never an error message why these crashes occurred the screen typically just stays black until you the user get frustrated and reload the app. Unfortunately my hockey/basketball/baseball teams are all only available through Bally so they have me over a barrel. all of this might be somewhat passable if the app only costs $5/month but at $20/month it’s absolutely unacceptable in this day and age of streaming. If my Detroit teams ever offer other alternatives to watch I will be jumping ship ASAP. I recommend everyone avoid this app if you have any other alternatives..Rayd112Version: 6.6.0

Can’t watch it anywhere except my phoneThe only way to watch Bally sports plus is on my phone or with apple airplay. But the only tv that I have that actually has the airplay capability it won’t connect to. I have a roku on one of my TVs which is the only tv that I can actually get the Ya app on and the first time I went to play it it said something about it being out of region so I couldn’t watch it. Then the next time I tried a few days later and it said it couldn’t connect and to try again later. I wish the app was available on smart TVs. And not just the new TVs so that we are forced to go out and buy all new TVs. So far this service is very inconvenient and disappointing. It needs to be easier to access on an actual tv. I miss the days when we could just turn our tv on and pick a channel. Nowadays u have to find and pay for a streaming service, sign in, register your device and pray that you have a good enough connection to be able to watch whatever it is u want to watch. I’m pretty disappointed..AHalfPintVersion: 6.0.4

Very BuggyThis app is filled with bugs. It seems to constantly rewind and then replay content I’ve already seen while watching a live stream. I have to close and re-open the app to get close to live content, and then this issue commonly comes up yet again. It happens so often it makes the app almost unusable to watch my favorite sports teams. The live steaming feed also freezes often. It randomly lost the mini-screen feature, which was very helpful for multitasking while using my phone. When I read an article about one of my teams in the app, it frequently brings me back to the top of the article, forcing me to scroll back down to find my spot, only to have this happen multiple times again before I can finally finish the article. It’s obvious that Bally Sports doesn’t have the relationships that Fox Sports had, as the same ads come up every time I watch my favorite team. These ads have not changed during the entire MLB season, thus far. The Fox Sports app was a greatly superior experience..Bergalicious994Version: 5.5.6

Bally Sports is utter trashThis review is probably for the overall service instead of just the app. Starting more than a week ago I was unable to even open the app on my TV, phone, or login to the website to stream. Supposedly there was an update that caused major havoc. The problem I’m having with that explanation is that I pay $20 per month for the service to primarily watch the Carolina Hurricanes, and to a lesser extent the Charlotte Hornets. I live in suburban Raleigh, and until a week ago there were no issues. Now, on my TV I get errors ranging from DRM error to user token prevents streaming but ONLY on Hurricanes games. Other content loads fine. On my computer, no live game or channel streams ever load, and ONLY Hornets replays work. On my phone, nothing works as I’m continually advised that I’m not in my home area, which is clearly incorrect as all devices are connected to the same Wi-Fi. Spoken with Bally Sports support and they’re utterly useless. They actually told me to watch on whichever device works then hung up the phone..PO’d in NCVersion: 7.0

GarbageThis app has been complete trash ever since the switch over. I miss a good half of the games I’m trying to see. As soon as it goes to commercial I know I’ll be missing at least 3 min of anything after the commercial and it comes back 5 min late so I am 5 min behind on the “Live” feed. I will have to close it completely, restart it, go through the mandatory 30 seconds of commercials to start again, reset the cast then try to get the stream to start all to be behind again in the live action. Any freeze during the game and I have to manually slide the progress bar forward to “go live” to only maybe be 3 minutes behind if I’m lucky. I’m trying to stick with it because I want to be able to “watch” my team but I’m just about done messing with it. I’ll just stick to radio and Bally’s has lost a consumer. Tried to get technical support and it took days of time to tell me to turn it off and back on and see if that works. Thanks but I’ll just stick to radio I think. Thanks for nothing Bally’s..Nberrian619Version: 5.5.4

Brutal appThis app disappoints me every time I try to use it. And I’m not trying to execute complex features. I’m just expect it to stream what I want to watch but literally every time I try to watch something I have one problem or another. And I’m not taking about the annoying commercials that are played when I start a stream (which is annoying when you have to start the same stream multiple times a showing due to the app not working). I’m taking about simple things like navigation. It constantly gets stuck not letting me nave to the right. Or the stream stopping and asking me to retry (and when yes the commercial starts back up). Seriously. I just want to watch the game and not have to use my remote to interact with the app to make that work. Also have seen times where it will jump back and play the same 10 seconds it just played before throwing an error asking me to retry. Really bad quality software that I was hoping would improve over time but has actually gotten worse..Farrez09Version: 5.12.2

Incredible App if You Like Not Watching ThingsI have never used an app that makes me reconnect my account every single time I open it, you would think with all the nickel-and-diming they're pulling that they would have a decent product, but no. They don't. I "watch" hockey and have to turn my tv off at least once a period because it freezes up on the broadcast, I've missed at least a full game or two's worth of play which is exactly what I was hoping for going in to this season. Don't let the one star rating make you think there's anything redeeming about this app, I'd give it a negative one million stars if i could Edit: in all seriousness the app freezes or quits every ~20 minutes requiring re-activation of the device that has already been registered each time the app has been opened, if yall are going to have a multi-year deal to the rights you might as well hire a team to fix this because doing nothing for this long has to be getting old or boring or something.Yololol420Version: 7.0.6

Comically, infuriatingly awfulWow, where to start? Let’s start with the alleged 7.0.4 update that does not seem to exist. Current version is 7.0.2, which, oddly enough, is not listed in the version history. The option to “watch live” or “start from beginning” appears alongside a LIVE FEED of the game, completely defeating the purpose of starting from the beginning, because then you’ve already seen the score. Ok, let’s say you were lucky enough to catch the live vs beginning screen during a commercial, so you haven’t seen any spoilers. Good for you, but don’t celebrate yet, because once the live game has ended, the on-demand feed will spontaneously fast-forward to the end of the game and kick you over to the postgame recap. There is no game feed to available to go back to, so you have to wait for the replay to be available after the postgame show is done. Along those lines, but in a parallel universe, the pregame show mysteriously starts itself over in the middle, instead of flowing seamlessly into the game, causing you to inadvertently miss the first 15 minutes of the game if you’re not paying attention (and of course I’m not really paying attention to the pregame show). Only nice thing I can say is that I enjoy that the replays don’t have commercials. I’m sure they’ll ruin that soon enough. I hate this app, I hate this company, but not as much as I love my hurricanes! So I deal with it. But seriously. This app is trash..ModmagpieVersion: 7.0.4

Never fails to failThe only reason I even got this app was because they do not broadcast the Dallas maverick games on local channels or cable. If I ever have to step away and want to push pause on the app, when I hit unpause, it never fails to tell me that there is a connection error, and I have to close the app entirely. When I re-open the app, it catches me up to the live point of the game which ruins it for me cause I like to watch every second of my games. The only reason I even have this app is just to watch the Mavs and this app constantly crashes on me. There there are several times where I’m watching the game live and it restarts the game for me out of nowhere. This app is a big spoiler for fans like me. I try to watch the games real time. Especially when I pause the game because when I come back, I fully expect to pick up where I left off. And if the app crashes, then I should still be able to pick up where I left off. This is very frustrating for a fan like me..Jdiazfqzy84Version: 6.8.5

HorribleI never leave reviews, but this app is so bad that something has to be done. I used the FoxSportGo app for years with almost no issues. It worked great. The redesign and launch as the Bally Sports app has been awful. It is now the absolute worst streaming app of any kind. It never works on the Apple TV. After logging in successfully with my provider, it gives an error that there is an issue playing this video or that I’m not entitled to the context, which is not correct. On the rare occasion that it will actually load the video, it usually will not play the audio to my external speakers. And this doesn’t even get into how terrible the navigation is in the app or how it launches an ad EVERY time you try to start a video, even if you just watched the same video 30 seconds ago and had to close the stream because it froze, and the video stream freezes ALL THE TIME! It’s terrible!! You took a really solid app and ruined it!! It is now one of the worst apps in the App Store..Troutbum18Version: 5.5.6

Nothing worksI wish there was at least 1 good thing to say about this app- but there isn’t. Most of the time the stream buffers every couple of seconds, half the time content that I should not be blacked out on is region locked for me. Because Bally Sports is too lazy to make a native app for Samsung Smart TVs I am forced to AirPlay to my TV, which doesn’t work half the time. The other half that it does has an insane amount of sound issues. For 1, when you first AirPlay to your tv the audio is basically at the lowest possible setting. So you turn the volume up, only for the volume to randomly start playing at an extremely loud level that easily causes noise damage. On top of that commercials play at at least 3x the DB of your regular content. And please don’t get me started about the actual UX of the app, which I suspect was designed by a blind 73 year old. This has to be hands down the worst app on the App Store, so bad in fact I’m not sure how it passes Apple’s minimum standards..ChadWishVersion: 5.6.2

How is it worse than the Fox Sports App?This is the first time I’ve ever felt compelled to review any app, but that’s how garbage this throng is. I always thought the Fox Sports Go app was clunky, but this takes that clunkiness, doubles down on it, and adds unnecessary commercials for some reason. I already pay for the content; why do I have to watch an additional two ads every time I start a new game? I especially love the low-res quality of the Verizon MLB commercial. They’ve also lost the multi-game view; not sure why they cut that. But I think my favorite feature is how the app assumes that a game is over at its scheduled ending date – so at the three-hour mark of every baseball game, you get the “your game is over screen,” essentially. The game thankfully continues to play in a PIP window (HERE they’re able to manage PIP), but it’s kind of annoying to have to click to make it full-screen again. Just weird decisions all around..CB23mBigDVersion: 5.5.4

Unusable again this MLB seasonUpdate after update and this app still won’t let me watch either of the channels I pay for! Easily the most clueless customer support and the worst app I’ve ever tried to use!!! I had no issues for 7 years when this app was “Fox Sports GO” and the App Store should have reset the reviews when it switched to Bally Sports. This is Bally’s third season of MLB coverage and it's still riddled with bugs. I’m logged in with my cable provider and in the app I can see the 2 channels I pay for (and can watch at home) from that provider. Yet somehow every time I’m away from home and want to watch a game, I select either of those channels to stream a game and I get the same error message “Your cable provider has indicated that you do not have access to this content. Please contact your cable provider to confirm your subscription details.” …. It’s literally impossible and so aggravating!!!! Calling Bally Customer Support gets me nowhere. Exhausting..TheDrummerDadVersion: 6.11.0

Not worth the crazy priceFor context, I live in the PNW but I purchased Bally Sports+ to watch the Atlanta Hawks, exclusively. I share the account with my brother (account owner) who lives in Atlanta. First off, $200/year is a crazy high price tag for any streaming service. Not to mention that this high price ONLY gives you access to regional sports teams. However, I subscribed anyways because I love the Hawks but boy do I regret it. I have used the app to watch Hawks games for a couple of months until it recently started restricting my access to Hawks games because I’m not in the right location. Why does this matter when: 1) the official account owner lives in Atlanta, and 2) you charge $200 for the service? I tried getting an answer from the customer care team but they were no help as I found myself explaining the same thing over and over. It’s an unbelievably high price for how limited the viewing options are. To charge the HIGHEST PRICE OUT OF ALL STREAMING SERVICES, Bally should at least let you watch your team’s games out of state, especially when the account owner lives in the required area. I love the Hawks and love the Bally broadcast, but I will never renew my subscription because of these limitations. The only reason I subscribed in the first place was because I’m a die hard hawks fan. Without that, what little value there was to justify such a high price is gone..It'sAaron YoVersion: 6.7.0

“If it ain’t broke, don’t fix it” - MeOver the course of time, the importance of updating and making new user experiences on applications is generally a pretty good thing. Some companies make their apps easier to use, some add more features and some revamp their apps to be more innovative. Sometimes, the consistent chase of innovation takes something that was good and makes it absolutely horrible. This is the case for the Bally Sports app. In the past, the app was simple, easy to use, never logged you out of neither your account (which was not needed before) nor your TV provider. With the new version of the app, launched about a year or so ago, the end user has been gifted with constant log outs and a much more difficult platform to watch the sports we’re all here for. I hope that eventually this gets fixed because the previous version wasn’t broken, so why’d we have to fix it with something significantly worse..Ferrariman1960Version: 7.0.7

If I Could Give 0 Stars I WouldThis app is a steaming pile of garbage that has been set on fire then dedicated on by 1,000 stray cats with intestinal issues. I do not own a cable box nor satellite or anything of that sort. I have always streamed TV, mainly live sports, using different streaming apps. Everyone of my apps works fine and has been working fine for over a year, except this piece of landfill waste put out by the Fox developers. 85% of the time the chrome cast option doesn’t even appear, and yes I reset my TV and redownload the app and check the internet connection and even turn my phone on and off, when the option works for literally 7 other streaming apps I have! Then if by some miracle this hot mess of an app lets me chrome cast the connection is jumpy and fuzzy and just a terrible overall experience. If I could create a perfect world the first thing I would do is destroy fox and the app they have created and never allow them to broadcast another sporting event!.J-Bone's Over BoyVersion: 4.3.1

Piece of Garbage (All Platforms)This is likely the most frustrating hunk of junk app I’ve ever used. Ideally, I would use the Bally app on the Firestick to stream games for my Dallas-area sports teams, but it’s junk on that platform. I installed it on my XBox. That too is a no go, complete junk. So as a last resort, I thought I’d try the iOS app and cast it to the Chromecast. Nope, that doesn’t work either. Since Bally’s took this over from Fox Sports, it’s been nothing but extreme frustration. I’ve streamed games for my Dallas-area teams almost daily for quite some time using the Fox Sports Go app which wasn’t perfect, but I could at least watch games without constant annoyance. This Bally’s app is simply terrible; the interface is confusing, the game streams constantly fail with unhelpful error messages, there are random crashes, and the tech support is just standard regurgitated babble. The worst part is there is no other source for streaming these games. Maddening!.JqspillerVersion: 5.5.4

Torpedoed the appThis used to be a pretty good streaming platform for watching sports. This latest “update” has completely torpedoed this app. None of the events load right the first time, although it’ll of course play the two 15 second ads before telling me it failed to play the show/event (priorities, amirite?). I also have to log in every single time I close the app and open it again. And if the stream gets behind due to buffering or if I pause it, there is no “live tv” or “catch up” button, or even a way to fast forward, so I have to either exit out of the app and sign in AGAIN or use the slider at the bottom of the screen, which only allows me to fast forward a certain amount before it stops my fast forwarding and forces me to watch 30-45seconds of ads. As-is, this app is unusable and I’m forced to stream through some illegal streaming site, even though I pay for this privilege through directv..MonstermonkeysVersion: 5.5.4

Why is this app making things so bad?Honestly, my husband is a sports fanatic! So we downloaded this app and half the time it won’t work as an app on the tv, so he has to mirror it from his phone, and half of THAT time it doesn’t work! He even pays for it! So honestly what is the problem? In my personal opinion, if you want to corner the market on certain games and teams, then your app should work. All they’re doing by not improving its ability to function is making people give up on sports bc it’s too frustrating to get it to work. Don’t charge people money if you can’t get your tech to work consistently. What a fail! Get better, Bally! We have no other complaints and neither do any of our friends or family other than Bally. You’re losing people. We have AI that can make paintings and music but you can’t get an app to work? Give me a break!.Jennifermt1234Version: 7.0.4

Complete Garbage AppThis is one of the worst apps I’ve ever used. Not only for my iPhone, but for my iPad, and Apple TV. It never works. Ever. I try to watch teams in my area and the app asks me to sign into my TV provider. I sign in, get the all clear that I’ve signed in and then it takes me back to the home page. I go to watch a game and it asks me to sign into my TV provider again. It is a CONSTANT loop of this. If it ever works on my Apple TV, it will say a team isn’t in my region when I try to watch. The app redirects me to teams in my area and the team that I’m trying to watch is in my area, I click on their icon and it sends me back in the loop. It’s a complete garbage app. I don’t pay for Bally Sports+ because I pay for cable. I guarantee you the app would magically start to work if I paid for their subscription service. This app is a scam and the developers should honestly be ashamed of their lazy attempt at making a decent app..@willrich_116Version: 6.4.1

Worse the fsgJust generally disappointed with the entire layout of the app and good things fox sports go had that they removed. With fox it was so much simpler, open the app and right away a screen of the currently live sports. Not highlights, then news, then regional news then the games. I guarantee a major of the people with the app just want to watch the games not read articles about some Tennis match at the Madrid open. Then comes the problem with watching the games, fox sports go had the Picture in Picture multitasking so you could exit the app and still be watching the game. Bally even if you swipe down to check your notifications the stream stops even more so with setting I can’t even check my battery percentage without having the steam pause and it’s just annoying and something I hope they bring back.Brewcrew542Version: 5.5.4

HorribleI am rating this two stars because at the very least it lets me see Reds games. However, even with a strong internet connection that works for several other apps that require internet, the app freezes constantly. When it freezes, it forces me to exit the game, tap on it again, wait five to ten seconds for an ad to load, wait six seconds for the same Miller Lite ad to end, and wait another five to ten seconds for the game to load. Then, it plays until the next pitch, and freezes again. Repeat process. It is stupid that you have to use this app and watch extra ads to watch games that you already have a cable subscription for. The old Fox Sports Go app never had these problems. I only use this app because I have to if I want to watch the games. If you have another option, do not use this app..#QwertyuVersion: 5.5.6

App full of bugs, doesn’t work, lacks optionsFirst let me start off by saying don’t subscribe to Bally through their stand alone app. They don’t have all the teams that they do through your TV provider (no Rangers games). So that renders the app worthless 4 months out of the year when baseball is the only thing going. When Mavs and Stars are in season the app doesn’t work well. If you don’t watch the game as it airs, good luck watching it. You have to wait for when it repairs and then often it is a partial game because they screwed something up loading it onto the platform if I had to guess. At either rate, the company will not refund you for service paid for but not provided. They think fishing shows and poker must’ve why people subscribe because that’s all that is ever available. I paid for services that I am not getting. They are not giving me said services. So they are thieves. Buyer beware!.The great theftVersion: 7.0

Consistently fails to deliverMy only legal option to watch local professional sports games is Bally Sports. It’s a tragedy for this diehard Pistons fan because Bally is the worst media platform I have ever used and it isn’t particularly close. Nearly every viewing is struggle. Unknown errors, app crashes, login issues, ending programs too early, unexplained loss of access etc. whether it’s a phone app, website, game console app… if it’s Bally sports you can expect to be let down. The rating on this App Store is a fraud, as I have never heard of someone with a high opinion of this platform. Currently writing this as I am locked out of the app after a mandatory update. An attempt to login results in an unknown error. An attempt to reset password results in an unknown error. An attempt to make a new account results in an unknown error. This is the standard experience with Bally. I pray for the downfall of this incompetent business.Arsenal JamesVersion: 7.0

Really Bad CoverageLoved Fox Sports and used to love watching the Braves games…. Then it got bought out by Bally. That’s when things really went south. At the beginning we had covwrage but then SE just disappeared from the app and somehow merged with South. I’m from NC so theoretically I should get coverage for either the Braves or the Nationals. Nope. They decided to only say that the Reds were in my territory. Umm nope. They switch back and forth between the Reds and the Braves but favor the Reds. It just doesn’t make any sense regionally wise. The last straw was the Reds v Braves game. Surely, that was the one guaranteed game right? WRONG. How, how, did this not air????? Seriously disappointed, I just don’t understand this issue. Do not recommend this app at all, would be better off just paying for MLB TV. The worst part is that you can see the Braves game… but it’s not included in my coverage as it is not in my region…. But the Reds are??? I live in NC! Uggg so frustrating..Gabby SecklerVersion: 5.5.8

Missing Features and More Ads!It’s not cool to get an app refresh and have missing features. The Fox Sports Go app had the ability to do Picture in Picture, not this version. Also, now you have to watch 2 ads before you start streaming any game/show, not so with the old Fox Sports Go App. And make sure you start pregame shows in a “channel” so that it will auto continue into the actual game. Found that out the hard way when the pregame show restarted, making me miss the first part of the game. The old Fox Sports Go app would just continue into the game from the pregame show without you having to worry about it. The streaming quality is fine with the Apple TV, but the ipad/iPhone version keeps freezing the game after 10/15 minutes, making me having to restart the game and have to watch those 2 ads again. Please bring back the PnP and stop forcing more ads on us!.LongloftVersion: 5.5.4

It’s Not That Hard To DoLook, you had a good app base to design from, many companies have already done it - and it looks like you’ve been doing this for a couple years - so, it’s surprising to see how bad this app is. Have you done zero consumer research? Because literally nobody likes the 30 seconds of pre-launch ads. And even if they don’t mind those, they definitely don’t like the additional 30 seconds of advertisements if you accidentally close out, or hit the menu button, or if you select “Enhanced View” or whatever the stupid description you have for “full screen.” Additionally, your volume matching is broken for the AppleTV app. Not great for folks that want to hear the game, but also don’t want the advertisements (THAT YOU ALREADY HAVE ON THE BROADCAST) to blow out their ear drums. Please take this as constructive feedback; these aren’t difficult fixes/decisions, business or technical..Furbs12Version: 5.5.4

This app is a waste of spaceI must not be watching the same sports as the people who think this app is amazing. I have tried multiple times on multiple occasions to watch a game they advertise as having available and I have yet to have success watching anything. Either it cannot authenticate my service provider or it gives me a black screen. One person who left a review said that all the haters are spoiled. Sorry. If an app promises to do one job and can’t manage to do that one job then I don’t think we are all spoiled. It would be perfectly understandable if there were a few glitches during a game. Frustrating sure, but understandable considering this is a live stream. But when you can never get the app to do the one job it is supposed to do (show you a live feed of the sporting event you want to watch), then that is a problem. I think it’s time for some major updates and improvements to this app..Bostonmom1116Version: 4.6.2

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