TechSmith Fuse Customer Service

TechSmith Fuse Positive Reviews

Feature requestI appreciate the app and it’s functionality, but have 2 requests which would improve the experience…. 1. Make it possible to upload videos from your phone all at the same time, instead of having to upload one by one. 2. Have the videos upload into Camtasia in order. When uploading the videos they upload out of order so you have to go through and verify each one before moving to the editing area on the Timeline.Thomas.brVersion: 2.2

So much easier than emailing photos to myselfI was so glad to find this app. I take a lot of screenshots to create educational materials and previously I’d need to send the photos to myself or connect my phone to my PC to download them, and then add them to SnagIt for editing. Just too many steps. There is just one thing keeping it from being 5 stars for me — when I want to add photos to the Library from my phone’s camera roll, it will only allow me to add one at a time (and then I have to scroll through then again to find the next one). Previous versions of the app would allow multiple items to be selected and added to the Library. This slows me down quite a bit and doesn’t make the app a slick as it once was. If fixed, it would be 5 stars from me!.NcalgalpalVersion: 2.2

Ability to import multiple files?I’ve been using Camtasia for years, and the integration with Fuse, except one thing. I can’t seem to find the option to select multiple items to import into the Fuse Library, to then export to Camtasia, or Snagit. I have checked multiple settings within Fuse, but could find nothing. It’s a feature that I KNOW I’m missing! :).BlueinsiderVersion: 2.2

Wish this app can record the screenI have Camtasia on my computer and wanted to use this app to record screencast videos from my iPad. Wish this feature is available as the infrastructure is set up in Fuse..RossGRVersion: 1.7.3

Works great-So much easier than taking photo with phone/ sending to myself via email/ saving mommy pc from email/ THEN Finally opening in snagit..Sonogal1Version: 1.9.2

It works, but that's it.This app performs the function I need (sending pictures from my phone to SnagIt program on my PC) but it takes too many steps to complete this simple task for me to give it more than 3 stars. I have to open the app, click albums, click camera roll, click the picture, click share, and then click SnagIt. Now those 6 steps may not seem like a lot, but for something that is supposed to increase workflow I need a better shortcut that I can set on the app than that. Especially since the process is not complex..NotUrAverageRobotVersion: 1.6.1

Works Great!Not sure about some of these low reviews, I use this with snagit and works exactly as advertised. Love it!.LsholtzenVersion: 2.1.1

IPhone Screen Shots to Snagit on PCWonderful way to transfer iPhone or iPad screenshots and/or photos to snagit on my PC. I love this app..GarythelazyVersion: 1.9.4

Works WellWorks great. My only complaint is that imported video seems to get reduced to a lower resolution. Videos captured in the app can be recorded at 1080p..SgdjfbfidVersion: 1.9.2

Good camtasia AppThis is a good app from tech smith . We need App for capturing by camera phone ..HayderjaafarVersion: 1.9.2

Good job teksmithApp help lots.Mikey3691)Version: 1.7.5

Good, but could be better.It is wonderful to see the people at Camtasia still managing to come out with different content for their products then any of their competitors. The app is great for those who bought their service already (I personally own Camtasia Pro) and will take out the annoying phase of having to sync up the phone with iTunes and its annoying "We now want to up 900 things in your phone" thingy. At the end of the day, its only useful if you have a Camtasia Product. Camtasia, add more power to editing on the app if are looking to keep your competitors at bay. The mobile device is commonly overlooked as far as that stuff goes. TL;DR : App is great for Camtasia owners. Otherwise, this is pretty much worthless. Could use more features, but is stable and ready to be used..Dman0255Version: 1.5.3

Please make it work betterI love my TechSmith products and I find them indispensable for work. It gives me the edge within my team. I would love the integrate Fuse into my workflow, but the app is slow and buggy. Please fix Fuse. Otherwise, you guys have great software!.YourFahzaVersion: 1.6.1

Another great product from TechsmithAs a long time fan of Snagit, I gave Camtasia a try, and never looked back. I have made over 20 training videos for over 100 employees with ease. Still, I found getting media from my phone to either of those programs took a little doing and more time than I would prefer. This is no longer an issue with the introduction of Fuse. Nice work!!.CSCTechnologyVersion: 1.5

One of the most valuable productivity tools on phone!I have Snagit on my computer. Snagit is the most powerful screen capture tool that saves me hours in providing instruction or just clarifying with picture or illustration. Fuse took about 2 minutes to install and send an image from my phone to my laptop on the same wifi! It is very intuitive, fast, and easy to use! I now use this nearly everyday, from marking photo's to taking screenshots of whiteboards or signs and instantly share them from my phone to my pc. I am going to buy Camtasia now, because TechSmith has won my trust in great software! If you have a TechSmith product, Fuze is the perfect companion app!.YoDanYoVersion: 1.5.3

Awesome applicationWorks perfect for what it does. Super convenient to just have a picture or video sent straight to Camtasia easily. It would be sweet if it allowed screen recording on the iPhone or a screen shot function since that's usually what I import to Camtasia. Also, something else to note is it is super optimized for the iPhone 5 which is a big plus..MocelyVersion: 1.3.3

I like this!A great basic camera integrated with a wifi connection to upload photos right into the SnagIt editor. The camera includes photo, video, touch to set exposure and focus, flash and zoom. You can also use photos from your Camera Roll taken by other cameras. Very easy to set up if your phone and Mac are on the same wifi network - and you have the new version of SnagIt installed on your Mac. Of course there are other ways to get a photo into SnagIt but this app accomplishes it without even touching your Mac. Very innovative and nicely done, Tech Smith. You have a winner here! Thank you for the new feature..DsimcoxVersion: 1.0

I'm impressedI use Snagit on my desktop and Mac computer all the time. This little app makes it incredibly easy to share pictures from your phone to your snag it on your desktop or Mac. I'm impressed with both the set up and ease-of-use it is pretty nifty. I have no affiliation with tech smith.James StroudVersion: 1.4.3

Great appI was able to install this in a couple minutes and have it sync up to my surface Pro and share images and videos that I recorded on my iPhone and all I used was the Fuse app. Transfer was pretty fast..It works as described!Version: 1.7.1

Finally!I've been waiting for a way to be able to edit videos I take on my iPad (I don't have a good video camera for updates and vlogs) and that day is finally here! Thank you Techsmith, for being amazing as always!.HolcmanVersion: 1.0

Works for me. Quick sync too.Downloaded version 1.3.0 of the app. Installed it and it worked right away. Very easy to send images from my iPhone 5S to my SnagIt desktop editor. I was surprised at how fast the transfer was too..Scott_S.Version: 1.3.0

Handy for pointing things outSometimes I just need to point out some area of a picture or screenshot. Quick and simple!.FosteronomoVersion: 1.6.1

So Far, So Good!Very excited to utilize this app to its fullest potential. Just set it up on my iPhone and connected it to my MacBook, and everything's working great so far..JannyJannersonsVersion: 1.3.1

AwesomeWorks flawlessly. Makes transferring pictures and videos to snag-it very easy..FightinamishVersion: 1.0.1

Worked for me (SnagIt)Haven't tested in Camtasia or Relay, but worked clean for me in SnagIt. Faster than I expected on the transfer. I'll play with the Camtasia video transfer later..BECKY HALEVersion: 1.3.0

Works great with SnagitEasy and fast to sync. Quickly select and send pics to Snagit for editing. Nice!.Adn3Version: 1.3.0

Excellent way to send mobile screen shots to snag itVery slick snagit integration. Now just give me a way to bulk save the images from snagit for Mac.RegDeac12Version: 1.3.2

Love itThis app cannot get any easier..Ptran123Version: 1.1.1

Great appIt is a great addition to Camtasia and really easy to use..KatscaVersion: 1.0.1

Brilliant!!If you use Camtasia , this is a must have!!.SameyebeVersion: 1.3.3

GreatHey guys that's a great app, but can you add a screen recorder please..Cader1202Version: 1.2.0

Multiple item importPlease, for the love of all that is good in the world, give us the ability to import multiple photos at once..Mr_ladouceurVersion: 1.9.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.2

TechSmith Fuse Negative Reviews

Ugh!!!!This app does not work. It has such great potential, but it is completely not working for the past almost decade now. I give my money to Tech Smith almost every year for something or other and I really wish they would fix this.SeangooosssVersion: 2.2

Antiquated garbageIf for some reason you are forced to use this app in 2021 for school or work I feel bad for you. This feels like an app that would have been on the original iPhone. Glitchy and not user friendly. Avoid if possible..Critic5050Version: 2.1

No longer supportedAfter many calls to support, all I get is that the app doesn’t connect to Snagit anymore, and they have no idea why, and no solution “sorry, Fuse is a weird program with issues that we can’t diagnose or fix”. Gee, thanks..ZachkaryVersion: 1.7.4

Delete pics limitationCan only delete pics via Library > Select ; but trash can is greyed out when viewing each pic...??.Dl97agVersion: 1.9.3

IPad Pro, Landscape, Attached Logi Slim ProDear Software Developer, 1. Purchase iPad Pro 12.9” Pro (or 11”) 2. Purchase Logi Slim Folio Pro (or perhaps a Brydge Keyboard) 3. Attach iPad to keyboard 4. Go to App Store, Install your App 5. Launch Your App 6. Take note that Your App doesn’t work so well in Landscape Mode 7. Modify your app to work in Landscape only Mode 8. Watch user change your rating from one stars to more than one stars Regards, ANNOYED iPad Pro 12.9” user with an attached keyboard.STJMNXVersion: 1.9.2

It just flat doesn’t workWon’t connect. Completely useless..AstougVersion: 2.1.1

Doesn’t workI need this for my school and the app just keeps crashing on me?.Jennifer10123Version: 1.9.3

Not terribly usefulI don't see the point of this. So you get an app to record videos or take pictures – can't the iPhone iPad do that already? Why do we need a new app to do that? What would be really useful if they have something like the functionality of Camtasia itself, where we could draw on a screen or a picture and have the voice over captured. Because doing that with a tablet is MUCH easier than on a laptop. It's too bad they did not think of that.… As it is, I doubt I will ever use this..Kevred480Version: 1.5.3

Too difficult to connect Fuse to Camtasia or SnagitKeep getting connection errors, even after following instructions to make sure everything's on the same network. Techsmith online help isn't helpful. The app used to work, but not anymore. Big gap between techsmit marketing and app implementation..TextExpander fanVersion: 1.7.2

TechSmith FuseI don't understand why they would go to all the trouble to create an App and then not provide any documentation on how to use it. Look everywhere on their website and found nothing. The only videos are short marketing videos. Useless..CheckFuseVersion: 1.5.3

Transfer of imagesLove my fuse until the last update and now having trouble uploading images, I have to use the old fashion way, iPhone 6+ need help.IneedaritaVersion: 1.6.1

This app could be better...This app is not unique at this point. It basically makes it simpler to get a photo or video from your mobile device into Camtasia. If it actually let you broadcast your mobile device display and capturing video, then it would be a lot more useful..Ryan StraubeVersion: 1.0.1

Doesn't work anymoreThis used to work great. Now on my iPhone 6 9.3.2 I can upload to snagit on my Macbook Pro if I take it within snagit. But if I try to upload from my camera roll it just freezes :( very frustrating as otherwise your tools are great.D0nbxVersion: 1.6.1

Takes tooooo much time!It takes too long for videos to upload. The majority of the time an error message pops up. I have to keep reconnecting my device to camtasia. I get frustrated at the thought of using it..FroggdogVersion: 1.7.0

Crashes upon openingI love Snagit, so I was excited to get this app. It flashed upon opening and instantly crashed..AnneinCSVersion: 1.3.0

What about screen recordings?I don't need another app for photos and videos. Where is the iPhone or iPad screen recording app? I would expect Techsmith to develop this as the leaders in computer screen recording software..ZooskifilmsVersion: 1.0

If only it workedCan't get it to launch on iPad. Launches fine in iPhone but can't get it to read the badge and make a connection. Good feature if they can get it to work..PsymbolikVersion: 1.3.0

RiyadhI cant open library files also after last update.Tzn009Version: 1.7.1

Does Not WorkWas a bit skeptical at first...but now since it will not even open once I downloaded...even more skeptical..BobbyrettewVersion: 1.3.0

QR code pairing doesn’t workWhat a shame that the QR code paring doesn’t work. A higher disruption to work flow..JamYYc123Version: 2.2

Was good, now badThis latest update just took away the ability to import multiple photos at once from my camera roll. Had to import 15 pictures one at a time. This is useless to me now..Tjd2010Version: 1.7.5

Crashes on startWish it worked. Really named it for snagit..Sooty952Version: 1.3.0

Crashes on start up!Does not work on iOS 7.RoombagVersion: 1.3.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 2.2