Chatbooks Family Photo Albums Customer Service

Chatbooks Family Photo Albums Positive Reviews

Loved it until it stopped workingChatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **.Michael's Fancy new ImacVersion: 3.3.5

Made my grandma cryI decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original. Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them..KiltanVersion: 3.12.5

Not working - Great customer service though.I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating. *Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now. *Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service..MrsSullivan0819Version: 3.0.3

Amazing Customer Service!I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas. Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right. Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down..Dd0986Version: 3.13.22

Love! Wish there were more featuresI love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage..HJB41292787Version: 3.12.18

Blown away... :)I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays. I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!.Sarah from ColoradoVersion: 3.5.10

Not user friendlyI downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly. Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process! Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase..SmcninjaVersion: 3.12.14

Amazing books and amazing customer serviceI have been using Chatbooks for my pregnancy journey and now for my son. I have printed a book for my baby shower, for my pregnancy, anemone for my sons 1st and 2nd month. It has been an amazing way to document everything and I simply take a few minutes in the evenings to upload new photos to a draft of a new book, add captions, and the book is ready at the end of that month. I also want to mention that customer service is amazing and get back to you very quickly. I wanted to change a photo after submitting my order and they got back to me quickly and unlocked the book for me. Unfortunately, we had an emergency and I wasn’t able to get the fixes completed, but that isn’t their fault and they kept reaching out to help me make the book perfect. I can’t say enough about this service! I will continue to use it for my monthly books and will probably change over from a different service for my yearly books! Highly recommend!.AGonsowski725Version: 3.18.1

Very frustratedI really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week. Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality..11112337443115674211Version: 3.2.4

Excellent optionUPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life. ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!.Owen VideoVersion: 3.12.30

Simply the bestI love Chatbooks! I have ordered many gifts through the app, and it is simple and my projects always turn out beautifully. I love Rifle Paper Co., and I highly appreciate their collab with them!! I once had a huge issue with shipping (my own fault) and they were so quick to resolve the problem and refund me. I love listening to Vanessa’s podcast and honestly that’s the reason I keep coming back, I love supporting someone who seems so genuine and good. She is making a difference for good in the world! Last praise— I had started making this year’s family Christmas card on several other websites but always ended up feeling overwhelmed by choices and formatting issues. I opened my Chatbooks app and made my card from start to finish in 5 minutes, and for a better price than all of the other “big card” websites! I’m so excited to get my Christmas cards because I know they will be beautiful. I’ll stop now, but I could go on and on! Simply the best!.Lwade2011Version: 4.10.6

Recommend for all your photo books!I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members. I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault. So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!.NaNa WhipVersion: 3.13.24

Instagram GlitchEdit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again. Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well. So, I’ve asked for a refund, and when they fix their glitch I’ll try them again. Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free. I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again..287kimberlyVersion: 3.2.6

By far the best family photo album optionI discovered Chatbooks through Tiny Beans, was a little skeptical of the referral but the online reviews were great. I do monthly picture books for our son and it has been the best experience. I feel like we really are capturing his life in a way we can easily store and share. I also used the app for photobook gifts for grandparents- huge hit. The simplicity of the offering makes it. Other photo apps have too many options and are used for so many purposes- it makes it hard to edit or just make the memory books. Less is definitely more on this. The interface is great, quality of items is great, the shipping is very quick. Customer service is also outstanding for any issues. I highly highly recommend this for families looking to take photos out of phones in an easy and thoughtful way..MmvmmvmmvmmvmmvVersion: 3.19.2

Recent updates have been very buggyI love the product and affordability of the books. I love that the app reminds me to make them and shipping is typically very quick. However, making my last 3 month books has been quite a trial. I often have the app select photos for me, but do make some edits. This process has been a nightmare. I will go though and select my photos and go to put the final touches on the book and it hasn’t saved. After several attempts, I finally deleted the pictures I didn’t want, made sure it saved, and then closed the app and reopened to add the photos I did want. I have also had problems with 2-photo displays where the second photo does not load. I have tried both on WiFi and on data. I have deleted the app and reinstalled. I have ensured I have the most current version. These glitches have taken what used to be a couple minute process once a month and made it take several hours at times to edit my month books. Pretty disappointed..TempglitterVersion: 3.24.5

Okay, not greatI use Chatbooks to make an annual book for each of my boys using Instagram posts, and while I am able to do it, they certainly don’t make it easy. Having to scroll through alllll the photos posted on IG is a huge pain. There is no option to filter by date. The only option under filter is to filter by hashtags. However, the app does not allow you to enter any hastags, which is annoying. It also constantly kicks me out, so after scrolling through all of the photos and selecting the ones I want, I’ll get kicked out randomly and have to start all over again. I also think it’s annoying that if I post multiple pictures under one post, but I only want a few photos from that post, it doesn’t pull the caption unless I pick the very first photo in the post. It should pull the caption once for that post regardless of what picture I choose. I keep using Chatbooks because I haven’t found a better alternative yet that would make this easier, but when I do, adios!.Angelamarie418Version: 4.6.2

So frustrating!!!!!!I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this. Edit: I finally got my book. The quality is good..WifiepooVersion: 3.3.6

Customer service/User experienceI ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly. I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner. Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title” Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100..SeggyroflVersion: 3.8.1

Sooooooo convenient!When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”. Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘). I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done.... Happy Chatbooking!.#NirvanaVersion: 3.7.5

It’s okThe idea is great. Monthly subscription that won’t break the bank, and automatic shipments. The issue I have is with the app. It is slow and buggy and frequently hard to use. The pictures don’t load, or changes don’t load, or the app itself doesn’t load. It’s hard switching addresses to a different address (I do that if I want to send the book straight to a family member instead of giving it to them in person), it would be nice if there were saved addresses that you could select. (There may be a spot in the app to do that, but I don’t know where it is if there is one.) Also, I have no idea where I would be able to cancel a subscription (if I eventually wanted to do that). It would be nice if there were bigger books offered as well, or even a different layout than just a single picture per page. I consistently need 2-3 of the 60 page books for each month with the amount of pictures I have of my son..ON emankciN!Version: 3.18.1

Amazing customer serviceI ordered a year book for my daughters baby pictures, I changed the title on the book to say 2023 instead of 2022 not realizing that with that specific cover it could only say 2022 because we have not yet finished 2023. I adore my book but was slightly disappointed in the cover ( that was my fault not theirs ). When I reached out they where amazing! I sent a simple message explaining and they explained what happened and sent me a new book with a cover that says 2023 even though it was my own mistake! The customer service is absolutely amazing, I dealt with Shannon and she was such a sweetheart about it. I will definitely be ordering more from them in the future, I have a one year old and I’m currently pregnant as well so they will see a lot more from me! I highly recommend them. The books are amazing quality as well 🥰.SailingrowanVersion: 5.10.0

Excellent customer serviceEdit after talking to customer service: I spoke with customer service and they were wonderful. They allowed me to edit the photos and they’re sending me another book. I’m very pleased with the response and the good attitude from the company. It’s rare this day and time to have such good caring people. Thank you to this company for actually caring about customer service. It’s very refreshing. I’m pretty disappointed in how this book turned out. For the price of this book it was not the best quality of pictures and it cropped out people in group pictures and cropped heads off of several pics. I splurged on this. It might not be a lot to some people but $70 is a lot to have people and heads cropped out of a memory book. I was so excited for this book. I will not be using this company again. I do not recommend..SimkueVersion: 5.5.2

Easiest way to document our life and my kids love them!I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product..Idaho KVersion: 3.12.17

Amazing product and customer service!I have used this company to make our vacation books mostly. I messed up a couple years ago and accidentally bought two of the same book. I expressed to them that I didn’t want to the second book because they’re already pricey enough. They gave me my money back and let me keep the book. The customer service is quick to respond to any questions and take care of problems easily and hassle free. I just wanted to switch a book from 8x8 to 6x6 and within minutes they had both in my cart and I could purchase whichever one I preferred and delete the other. Aside from the amazing customer service (which is lacking so many places these days), their books are beautiful, great quality and perfect. I couldn’t recommend this company more..Mama BollingerVersion: 4.6.4

Excellent product and awesome customer serviceI love Chatbooks ! I have a subscription to do a monthly book for $15 each month. Chatbooks did such a great job, that I went back 2 years in history creating books retroactively. They recently added the ability to pay for extra pages which has been wonderful. They also added the ability to create an additional book in a month in case you have more than 60 pages, which came in very useful after taking a long road trip. I received a coupon and I had trouble getting it to work so I reached out to customer service and Christina worked with me to get the coupon to work properly and stayed with me until the order was completed. She also followed up to make sure that it worked out right. Excellent customer service..PandahausVersion: 5.8.4

Best Investment EVER!!Once I had kids I realized that we don’t really have printed pictures anymore! Everything is on our phones and computers. And what if something happened and I lost all the cherished photos of my children!? I would be devastated! So I started to look for a solution and I came across chatbooks! They are so easy to make, affordable, and can even be used as decor in your home! I love to make yearbooks, a book for each family photo session, each vacation, holiday, birthday party, etc. That way I have all the important photos saved, and I can look at them anytime! And, chatbooks saves them so if I ever needed or wanted to print another book, I could! Sometimes I’ll even print an extra copy to share with my parents and other family members. These books are worth every single penny and I recommend them to everyone I know!!.SillymillyVersion: 3.15.0

Don’t waste your moneyCreating these books can be a bit difficult using the app. The same size photo will be cropped differently on the pages so they won’t be the same size when printed. Making sure all photos are the same size on the pages is very time consuming. Each book takes hours to make, and the simple function of changing a landscape photo to a portrait does not exist. You have to turn the photo into portrait using your iPhone and then upload it to Chatbooks. With that being said, the customer service is great. I did have one issue that wasn’t fixed the first time I asked, but ultimately they made it right. I do like the books once printed, but they take awhile to complete. The app has potential, but it does need some work to make it more user friendly. Having a landscape to portrait function would save so much time..Amk624Version: 5.5.2

So funIt is really easy to create beautiful photo books to share with family or have around the house as a reminder of our shared history. For the first time, since using Chatbooks, I’m not the only one looking at the gorgeous photos on my iPhone. Now family and visitors can pick it up and look at those photos too…it’s a great conversation starter. We loved our book last year so much that we made another one this year and are sharing it with the grandparents as well. We’ve tried digital frames for them, but I have a feeling something that they can hold in their hand Will be much more appreciated. Also, a special shout out to Teeny and the rest of the Chatbooks support team. I was having some issues and Teeny ended up guiding me through the solution. I am so delighted with the results!.ColstridVersion: 5.2.3

Absolutely love this app!!I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier. I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow. That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself! What a great system this is. I am so happy to be a chatbooks customer!.S-tittiVersion: 3.0.8

Thank you from the bottom of my heart!!!!I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️.Mrsscott54Version: 3.0.3

Superb customer service!!!Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!.Kymy12Version: 3.4.5

Failure to launchI have tried over 15 times to make a yearbook… I’ll get halfway through March and the Apple crash making me start all over from the beginning. Also it’s very difficult to create a yearbook from the beginning with a grid of four photos per page you think you should be able to select this from the beginning… I contacted customer service and they said that’s only an option if you select 120 photos…I did select over 120 photos but then you were only able to create a collage page for any subsequent pictures… So I have 120 pages with one photo each and then I am given a grade selection? Then I have to tap on every square to add an individual picture… It would be way more user-friendly to select all the photos I want from a particular month and have them auto flow into a grid layout.Lizzyrae78Version: 3.25.1

Easy to use, but charged 3xI don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book.U r the bestVersion: 3.13.5

Fast & Easy Set-up for AlbumsThis is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do..MelissaZMartinVersion: 3.13.1

GREAT customer serviceUPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼 I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them. HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow. In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks..Bean2BirdVersion: 3.14.2

Great! Excerpt lay flat booksI have been ordering from chatbooks for a year and a half. I absolutely LOVE the mini books!!!! They are such a great keepsake and they make amazing gifts. However… I tried to make a lay flat book of my wedding photos and I was extremely disappointed. I tried on a desktop, iPad, and phone. I had significant difficulties on all of these platforms. On the tablet and phone, I wasn’t able to select the various photo layouts because there was another button right on top of it! On the desktop, it was even worse. They should also have more layout options for the lay flat book. Overall, I will continue to recommend chatbooks to all of my friends and family for the mini books only! Hopefully they will improve their lay flat book layouts and programming to make it more customizable in the future..Chatbooks review - goodVersion: 3.24.4

Thank you!!!Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice. I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks..Dolly972Version: 3.3.11

Lightning quick in-app customer service response!I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations. I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away..J. GrimmVersion: 3.3.9

Great books for great price!Very easy for a busy mom of 3. Takes me 10 min to get a book together!.NaidsshoshVersion: 3.3.2

Very happy with my purchase!My photo albums came around the estimate delivery and they are amazing!! I just ordered another for a friend as a surprise..Maggie holmeVersion: 3.9.3

USD a SurpriseMaking my first Chatbook was easy and fun but I was not happy to find the payment is in US $. There must be a Canadian way to get this service..Jacqueline_PVersion: 3.9.13

Excellent Customer ServiceAccidentally ordered a subscription that was in USD , being in Canada was over my budget and they swiftly cancelled refunded and helped me place the order that was within my budget all while remaining friendly and professional via text message - easy, simple and fast! Thank you!.Kms8616Version: 4.11.6

Monthly giftI received a monthly gift from my daughter I love it so much. It’s easy and fun. So many memories ❤️.DonlynbatesVersion: 5.11.2

Bait and SwitchPretty ridiculous they advertised a $5/month product that ends up being $15 in the end and now they’re raising prices even more halfway through the year so if I don’t go with the price increase I don’t have a full year like planned. It was cool for the first couple months now I’m regretting it.Wend|eVersion: 4.7.1

YearlyEach month I take time to add my photos to a yearbook. Then at the beginning of the next year I order it. It is a great keepsake of all the fun things that the family did throughout the year.Alisonp2021Version: 5.11.2

Great MemoriesMonthly Chatbooks are the perfect way to keep your digit photo’s to a minimum while still being able to go back and look through photo memories! The only thing I don’t like, is that you can’t print a monthly mini with less than 30 photos!.EOF3Version: 5.11.0

Actually horrible appGreat website, easy to navigate. This app is horrible. Won’t upload my photos. Won’t let me watch movies of books. Have had to uninstall it twice to do anything. Book orders have been delivered but app not updated. Gave 4 stars bc it wouldn’t let me comment with a 1 star rating..CricrifiVersion: 5.11.0

Amazing Customer Service from Amy!!Amy went above and beyond!!!!.JameyCoonsVersion: 5.10.3

Support team really helpedI am a newcomer to the App . My daughter loves it and now I see why . Being in Canada I see that the app prefers to use PayPal for payments as a credit card created Error “ something went wrong “ Chafed to PayPal and Viola it was completed. So looking forward to the book.AlgonquinfineVersion: 5.10.2

So easy to use!What a great way to keep memories and clean up the phone!.RedquiltingVersion: 5.10.0

New familyAs a new mom and recently got married I’m able to have month to month memories. It’s so easy and cheap. Best investment my child will get to see her upbringing month by month year by year…. Cause I’ll never stop getting these books… great gift as well..Carley mcconnellVersion: 5.9.3

Excellent!I love getting a book of my best pictures every month! It’s been a great way to share how life is going with friends and family, and to really see how much my son is growing too! Mostly I like that it’s not expensive..Yilia wolfVersion: 5.9.3

The best produxt and the best serviceLove chatbooks!.PiaFigueroaVersion: 5.8.4

LoveGreat quality and easy to use! I do wish there were more options for having multiples on a page.KbonsallVersion: 5.7.2

ChatbooksWhat awesome company. I just tap my finger on a photo and order my book. So easy and the books are top quality. Love them..Patcha pooVersion: 5.7.2

Love loveLove it - there’s nothing more precious to me than family photos. Not everything can last forever digitally. Print it to keep it..Nina12345123Version: 5.5.2

Yearly school bookI stated these books in kindergarten for my girls and now in grade 3 & 5. Each year I make one and the memories in these book are amazing!.LindsTaylor8Version: 5.5.2

WeddingVery easy to navigate.GrammycarolynVersion: 5.4.2

Difficult to hide dates/add captionsWhen a date is wanting to be hid, it is not easy from a desktop computer! It suddenly changed my captions to separate pages and I could not just click “undo.” I had to exclude each caption page and REWRITE everyone on the pages as I originally had. I would have walked away from the project had I not already committed so much time to organizing photos. I also think free shipping should be included for orders over a certain amount!.FindonethayisnttakenVersion: 5.5.2

Simple to capture your life!It’s not quite been a year, but its one of the best ways to reflect and capture our life as a family!.Nurse & DR coupleVersion: 5.4.2

Great books & concept but app is glitchyLove these books and love the whole concept of it - but the app needs work. Biggest pain points are when you try to change photo pages from one images to multiple, and there are constant issues with collaboration between 2 people on an album. Hopefully these issues can be fixed.Qali7Version: 5.4.2

So far so good!Created a yearbook, was easy to use once I got the hang of how to edit and move things around, can’t wait to see the finished product, hope it turns out as good as I expect!.D-momx3Version: 5.3.3

Good service, impractical appDifficult to negotiate app. I lost my work several times and often struggle to find basic functions. Lovely books & good service, though..AkuesdVersion: 5.4.2

ExcellentThis is a very effective app and easy to use but it is a bit expensive so look for discount codes to help! Product is excellent!!.Invista TimVersion: 5.3.3

SO EASY & GREAT QUALITYLove this app! Every month I choose 30 pictures and put them together in a book, send to print and now I have a book of pictures for every month of the year! No more looking through hard drives to look at my awesome memories! I RECOMMEND THIS TO EVERYONE I KNOW ❤️❤️.Brooke VerhoevenVersion: 5.3.3

Super facileUn livre de voyage fait en une seule soirée!.SarahAugerVersion: 5.2.1

Good quality booksI love these books but find them expensive - over $50 for a 30 page book with a discount code. It would be nice if it was easier to scale back the price and remove single photos or by compiling photos onto collage pages. This isn’t easily done..E.HurdVersion: 5.3.2

Good but slowWorks as expected, but the app is insanely slow.LfoisyVersion: 5.2.3

What are you waiting for?To choosing the pictures, arranging order and shipping them out with a cover and title of my own making to the person I love? 5 Stars! 5 Hearts! I will be using Chatbooks often! Thank You!.Sir Thomas WolfVersion: 5.0.1

Love this app!Originally used this app to make my wedding album but have since used it to make our annual family album! What I love most is adding to it over the year instead of waiting until the end of the year and having a big job! I just add to the album as events/ photos happen and at the end of the year just have to proof it and hit order!! Always good quality and fast shipping!.@amykoebVersion: 4.12.1

AmazingSo quick and easy to create. Just select your photos and the book is made for you. It’s brilliant. Great keepsake..MonikafromBCVersion: 4.11.7

ValerieI can’t say enough about how easy and wonderful this site is. I always stress about printing pictures for photo albums and then stressed about getting the pictures in the right order. ChatBooks takes care of all of this. So easy to add and rearrange photos and even tells you when they were taken. I order one at the end of each year and they perfectly capture all my family’s memories..ValminnieVersion: 4.11.6

Love itPictures look great. An affordable and easy way to get my pictures off my phone..Player misterVersion: 4.11.6

Love it!I have ordered a total of 4 books which have all been fantastic. Any issue I have had (which have hardly been any at all) have been resolved in the most satisfactory way. The customer service has been professional and courteous. I will continue to use this app and service to make more memories!.Crzy_lifeVersion: 4.11.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.12.5

Chatbooks Family Photo Albums Negative Reviews

The app is lacking easy use optionsI just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy... lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps)..AK_LANYVersion: 3.12.30

Concept is cool but the app has too many bugsI’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something..ShaylaRae4Version: 3.12.14

No way to change filterWorking with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!.Rachi hVersion: 3.12.24

Won’t save work, IG series is messyMy experience using this app has been beyond frustrating. I am trying to create an Instagram series consisting of about 10 years of select posts. First, I could not sign into my IG. Then they updated the app so I could sign in, but I had to start the Instagram series in a very roundabout way through the web rather than the app. Finally I began the tedious work of editing down my automatically selected “IG series” of 50 unedited books; I selected/excluded posts, changed the layout and captions, etc, getting through about 2 of the 10 years of posts and, I imagined, saving the rest to work on later. Only when I signed in again, the entire process started over- the volumes I edited disappeared, and I once again was shown a series of 50 unedited books as if I’d never signed in before. I contacted support to figure out where my work had gone, and they gave me a few irrelevant suggestions with nonexistent steps, and then simply abandoned the chat without an explanation, follow-up on my response to their suggestion, solution, or help (and this was NOT due to abuse of any sort on my end). Perhaps this process is more straightforward if you are not looking to archive old IG posts, but for my intentions it is an absolute mess..Little AmicoVersion: 5.3.1

Loved It Until I Needed HelpI first want to say that I find both the browser and the app a little clunky. It's not always easy to navigate to where I want to be. Secondly, I have a subscription for two books a month from Instagram and when I get the email it never links me to the correct place to review. Lastly, I recently had an issue where I needed to recreate and re-print books in my subscription. It took me over a week to get a resoonse from customer service, and even once I got the customer service person the responses were very long in between and now all I want is a confirmation that my books are back on schedule and I keep getting an email from the Help Desk asking if my issue is resolved as though they are not seeing my responses - so disappointing. In the past if I've had an issue it's been taken care of without a problem and now I feel like I've been abandoned. If you have customer service set up for texting, someone needs to respond - I finally had to find an old email to reach anybody. Good customer service is so important, and I feel like I'm dealing with a whole different company from the last time I had to contact you..Clanky8Version: 4.11.7

Nope, nope, nope don’t do it!!I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡.Apple Tree Wanna BeVersion: 3.3.6

Decent app. Bad service.My order is a week late and the tracking info (provided by chatbooks), says it started in Miami and ended up in Utah. I’m in Fort Lauderdale, 30 mins north of Miami. I messaged support to ask and they said my item didn’t come with tracking. So obviously I asked how I’m being provided tracking info that says it’s in Utah, if it can’t be tracked. They’re response was that SOMETIMES it does come with tracking, but the tracking is incorrect on USPS part. I’ve asked several times to give me the tracking number so I can look into it myself, and they ignore everytime. They told me to wait until 12/31 to ask them to look into it for me. That’s 3 weeks after I ordered, 2 weeks after they said it’d be here, and a week after xmas (it was supposed to be a gift)…before they will even look into it! Wish I could add screenshots of the weird conversation. Anyways…. If you download the app, definetly dont order any of the products. If you do, don’t believe the fake tracking. They will never provide an actual tracking number, and they won’t take 2 seconds to track it for you unless it’s already 2 weeks late! Bad biz..Jakemurray83Version: 3.25.0

Was so excited for my first book but then it arrived1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!.ShaygotchaVersion: 3.1.1

Hate the recent updateI have been a user for many years and every month we print a mini book for our son and we all love looking at the photos. I am a busy parent and one of the main sources of my son’s picture is from his daycare mobile app, which saves a low-res photo but at least we get to see him playing and laughing. I have been putting tons of his photos from the daycare into the mini books, but for some reason i can no longer add those low-res photos. They just don’t show up when I open my album on the phone. I understand that pictures need to have a good quality for them to look nice on the book, but if customers don’t mind then why can’t they add low-res photos? Without those photos I was only able to collect 13 out of the 30 that’s needed to print the book. So I had to add redundant photos and even some photo from the next month in order to fill the gap. Bring back the functionality to select ANY photo we want… or I can definitely see myself switching to another platform because this just doesn’t make any sense..Minma1987Version: 4.7.3

A long way to go.I signed up for the monthly minis so I could have a few books for my toddler to look at. I only planned to buy two books and then cancel my subscription. I found that the books took so long to make because the app is poorly designed, slow, and has so many glitches. I also received a notice saying that I had to order my books by a certain date or I wouldn’t receive them, even though I paid for them?! So I had to rush making them the night before deadline and wasn’t able to make them look anything like I wanted. I also couldn’t use any of the pictures I wanted because when I went to add words on them using the edit feature, the whole photo turned black. The books are cute and I do like that they have pages that aren’t easily ripped. Most of the pictures looked nice, but one of my photos had a big ink stain right on someone’s face. Overall, it’s a nice idea but I’ll stick with a different app next time that works better..Jff777Version: 5.5.2

Doesn’t work, customer service is friendly but slow** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. ** I feel like every time I want to get into this app, something new happens. First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway. Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved. Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company. I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise..NblloydVersion: 3.4.9

Used to be awesome, now it’s mediocreI have used this company for 5 years. The app used to be stellar. It culled photos and neatly arranged them. However, the company has increasingly omitted the most time saving features. Where the app used to select a single photo from duplicates and group the others so you could chose a different version. Now it only selects one of a batch and if you want to pick a different photo you have to re-upload a photo. It also misses more and more photos from my camera roll and constantly glitches. Whereas it used to keep a list of your most recently used locations, you now have to retype the information every time. I’ve reached out to customer service several times asking about these features but am told there are no plans to bring them back. I used to praise this app and recommend it to everyone I know. Now, all the “new features” are hidden adverts and the core features are disappearing..Working Mom LifeVersion: 5.3.1

Very nice - but not worth the price for CanadiansReceived my photo book and was pleased with the quality of it. Sharp pics are sharp, instagram pics aren't too bad. I was not pleased with the fact that they only had one shipping option for Canadians (no rush delivery) which took 4 days longer than expected, almost a full month. Then I had to pay an additional $12 duty. My book was $40USD + $8USD shipping then the duty which is well over $70 Canadian total. Could have found something similar, locally, for less. Friendly customer service and good quality but not worth the price..BrozzziVersion: 3.0.3

App is not friendly to tell you it’s US onlyI mocked around and wasted couple hours to find out via support that it’s US only. They advertise in Canada and allow Canadian shipping address but don’t tell you until you call them that’s its US only. Perhaps Canadian Marketing and advertising agency can fix it for them. Feel free to contact..Tune MakerVersion: 3.8.8

Cant change the date on cover pageThe Monthbooks: you can’t change the date on the cover page of the Monthbooks which is ridiculous. I want to print pictures from years ago but the cover page only shows the recent month you are in..Mojan RadfarVersion: 4.11.7

No option for google photos..I store all of my photos in google photos, I don’t see anywhere to add them.Lil-pookie11Version: 3.6.3

Hard time with the appIs it just me having a hard time with the app? Everytime I set a page to « 2 images » nothings happen.. I have to delete the photo, reload it to the album and retry. It work 1 time over 20!?? I just spent a whole hour on this today and it still doesnt work. I used to love Chatbooks but I’m about to change soon..BennbarkVersion: 5.11.3

Not an efficient lead up to photo selection and builder platform.Hey so sorry but I wasn’t super stoked with the builder. I found it slow and clunky and not able to create cool collages quickly like I was hoping. For all the hype I thought I would have more options. I also wanted to order two of the same books but with different cover photos and I found there wasn’t an easy way to do that that was super quick. I wanted to purchase one for myself and one as a gift but obviously the covers needed different cover photos for the different families. Anyway just being honest I hope the printed material looks awesome. Wish you had just put it in a cool collage for me and I could of made small tweaks. Wasn’t thinking it would be one photo per page for the number of pages ordered. Had I known that I would of chosen the layout first THEN the photos. Instead of selecting photos to fill out the pages. Anyway. Let’s see how it goes..Mélina AlexandraVersion: 5.9.2

Lots of crashingApp will crash or “refresh” after picking a bunch of photos, then you have to start from scratch..MrotherVersion: 5.8.4

Keeps crashing!I have ordered about 72 Chatbooks to date. However I have not been able to use the app at all because it won’t stop crashing. I get in, I go to my books and it just crashes. I want to print about 5 books right now and I can’t get to the point where it will let me print. Ugh. I have uninstalled, reinstalled, restarted my iPhone and all the things. Annoying..Shanda05Version: 5.8.1

Can’t add more photos to working photo bookI initially selected 30 photos. Then made some changes after rearranging them and deleted a few. After that; I couldn’t add more photos to the book no matter what I tried. Now I’m stuck with 27 photos and couldn’t add more to finish the book for printing. I tried on both from my iPad and my iPhone. Same issue. Please help, I just joined yesterday and trying to prepare my August book..DancerTheBoxerVersion: 5.8.0

Buyer BewareI purchased 12 Monthbooks and was notified a year later that my subscription was set to renew. I did not realize when I purchased that this was a renewable product that would renew without my consent. I signed into the app but couldn’t find anywhere to cancel, which is extremely problematic in itself. I sent an email to customer service asking to cancel and got a response advising me that I would lose out on perks. I didn’t respond to that email. I barely have time to send one email, let alone two to cancel a subscription I didn’t sign up for. A month later my credit card was charged for another 12 months, despite my email asking to cancel. If there isn’t an option to cancel on the app, customers shouldn’t have to send multiple emails to cancel. I find this practice predatory and unethical. I am extremely dissatisfied and now have to go through the process of having the charge reversed..CaitC1985Version: 5.4.2

Parcel not received0 star. I have paid money for express shipment but not useful. Its been 30 days still I haven’t received my parcel..13ParamVersion: 5.4.1

Ya but noNo option for just one book they are looking for a subscription. Had a chance for some of my money now they get none of my money.Dixin the GnomeVersion: 5.3.2

Over charged and 2 weeks lateNot happy with this company. They charged me twice, for 1 mini book. My tracking link dosen’t work and my order is 2 weeks late..Olliepop1234Version: 5.1.0

App crashed constantlyNever got to make a book cause the app would crash half way through selecting photos. Tried many many times. Never made it through.RaxxxxyVersion: 4.11.6

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