Villages GPS Customer Service

Villages GPS Positive Reviews

Look at the map, don’t listen to the instructionsThe GPS program has driven me crazy and gotten me turned around many times until I finally learned that when it says to turn left or right that does not necessarily mean that you’re going to actually make a right or left turn! It could be just a curve in the road/path. Also when the GPS says turn left or turn right with no street name, I’ve learned that it means you are to turn onto a multi modal path not an actual street! So now that I’ve learned all that, I’m a little bit more sane when I’m following the GPS…but I do turn down the sound and just look at the map. That’s my recommendation for new users..SdghkytccVersion: 23.33

Like having a personal guiding star.This a very intuitive and user friendly app. I have spent a lifetime living in a city that is a simple grid layout and without GPS traveling to new places can be confusing. And that is just using roadways now there is a major network of beautiful golf cart paths to explore. Entering an address is simple and using the preloaded destinations for shopping, country clubs, golf courses town squares are just a few screen touch away. As a new full time Villages villa owner this GPS makes me feel “at home”. I travel this paradise with confidence. A trip by cart or car to a Town Square, a Rec Center, a golf course or a shopping run is a breeze. I have seen some great scenery, nature and wildlife. It has taken me through places I never saw during the Lifestyle experience. Almost I every I discover something new..Larry from BelleroseVersion: 23

Lifesaver in the days of covidI bought my house in March but couldn’t get here until June, by then Florida had become one of the biggest hot spots for covid. Neighbors were welcoming and friendly but could not show me around in the golf cart. So I made daily exploration trips in the golf cart and found so many amazing shortcuts thanks to the app! It’s been an adventure every day. I could find these places in my car but golf carts are a big part of the fun in TV and the app makes it so easy. One suggestion, the Country Club pools are marked FP for Family Pool, they should be PP for Premier Pool as only Premier members are allowed. Thanks, I look forward to more southern discoveries in the future!.Not artsy fartsyVersion: 23

Great App for golf cart driving in The Villages!I had been using the previous version of the app on my iPhone (iPhone 11), which wasn’t geared toward iphones. It kept crashing. I finally got around to contacting the people at “Villages GPS” by email and they responded within a matter of minutes. There were a few emails back and forth during which it was explained to me that I needed the new version of the app which does work on iPhones. I downloaded the new version, tested it out over the past few days, and am very happy with it. I highly recommend it! I think the people who have left bad reviews probably are using an older version of the app..BokeeliaJimVersion: 23

Unreliable 50% of the time.When this app works it is extremely helpful but I have tried running this on an iPad in two different iPhones and it has numerous problems when trying to load the app. Most of the time it just says loading and you’re locked out from using the app until you kill it and start it over again. Once it launches it has rerouted me incorrectly on a few occasions and it doesn’t appear that they are updating the paths on a regular basis. I think the Village app is better than this app and it’s free. Also if you try to try to type in a new village address that is already defined on all other mapping apps, this app can’t find the streets. I honestly think this is worth $1 and no more..❤ or 💔Version: 23.24

Outstanding AppOMG this app is fantastic. If you live in The Villages or travel into The Villages treat yourself to an exceptional app. The app speaks directions to all of The Villages locations. It will also provide locations of shopping and restaurants, providing names and distances. There is available free classifieds, real estate and a local directory to all manner of shopping. I highly recommended this App. You’ll be pleasantly surprised and pleased you chose this App. Something not considered by most when using/choosing an App is customer service. I was highly pleased with the customer service team, and you’ll be too!.Bullshit1210Version: 23.34

Great app and super supportThis is a great app to use when trying to get around the villages by golf cart. Like others have said however I would like for the music to automatically be lowered and then resume playing once the voice direction commands have been given. Other than that I can’t complain about the app at all! Support is superior. I had issues with getting the app to open after the update and I was in constant email with the support team who were quickly able to get the problem fixed so that the app started working again. True customer service at its best!.KbroggieVersion: 21

The latest release doesn’t work! Fixed but…Used to love this app, just opened it and it asked me to update it. I did the update, restarted my phone, opened it again and anything you touch on the screen causes the app to shut down! Any way to get the previous version back? Thanks for the fix, and I notice a couple of minor problems have been addressed. I’d give 5 stars, but this is not the first time this has happened after an update. Maybe a little more testing of the upgrade process?.CharlesNT55Version: 23.31

Great App !!The best navigation tool available for very little money ! It has voice turn by turn directions which I have found to be very accurate. The app itself is very intuitive. A special feature I really like and use often is called “Point to Point”. It allows you to compare time and distance to a point of interest. You can then compare that data from a separate second location. This app is extremely useful for someone just moving to The Villages. I would highly recommend it !.JRod1952Version: 23.33

Fantastic tech supportAfter purchasing and downloading this app, I didn’t understand how to share it with my husband. I emailed the support team in the evening and had the solution in my inbox the next morning. Wow! The app does a wonderful job helping us newbies navigate to and from Villages amenities with voice directions and route maps. The point-to-point guidance (for example one home to another) provides maps of the routes without voice. This app is essential on the somewhat confusing golf car maze..Boating becksterVersion: 23.27

Villages GPSI purchased the app several years ago. When we were first visiting The Villages it was very convenient. We purchased a home in The Villages but rent it most of the year. When we do come down I use it especially going down to the new areas and going toward Spanish springs. Also good when meeting friends in places I am not familiar with. I had questions about the app on several occasions and they are very quick to answer any questions or concerns. In my opinion very much worth having..RetiredAutoTechVersion: 23.31

VILLAGES GPS APP THE BEST WAY TO NAVIGATE THE VILLAGEDI have used this app exclusively for years because it has voice directions and always gets me to my destination. But yesterday the audio didn’t work. I emailed the staff and they responded IMMEDIATELY with help. But nothing solved the issue though they emailed me more than once with advice right away. Then they suggested I delete the app and install it again from the App Store. Now it works perfectly again. The staff’s quick help enabled me to get to the golf course on time using the voice directions. Kudos to a very responsive staff..Jo BudzenVersion: 23

Love this appI like listening to my music through my phone. And at the same time I want to know where I’m going. This village app allows me the beauty of both. When the app is speaking of directions my music doesn’t come through. Then when the app is done speaking of a direction the music comes back on automatically. The other village app I have to reach down and touchMy phone and turn on the music again. This is the best app ever. I got lost with the other app this one takes me right there..LindaSue&RayVersion: 23.15

The Perfect App for The VillagesRegardless if you are a Villages resident or guest, this app is essential for navigating or locating points of interest. If you are going by car or golf cart you will get directions to hundreds of places, restaurants, recreation centers, golf, practice facilities, shopping, town squares snd so much more. I simply cannot imagine getting around the Villages on the extensive cart path network of bridges and tunnels without it. I tell my guests, dvdn those down for a week to buy the app and not a single person regretted the buy..Buckeye BoomerVersion: 23.6

Not greatThis app is very buggy and sometimes doesn’t find the obvious things like golf courses within the Villages. Search for the boat launch on lake Miona and you’ll wind up in a neighborhood instead about 100 yards away but 2 miles to get to by cart or car. It’s better than nothing but not by much. Update- the app is more reliable now (for me) and works well. I have also found if it doesn’t load up right away I need to close the other apps first. Nicely improved since I first got it.Mark in NYVersion: 23.27

Deceptive Google ads insideThe gps navigation works fairly well, but occasionally loses track of my location. A Google ad consistently appears on the navigation page directly below the START button. The ad often has its own start button which I have clicked by mistake. This is a deceptive practice in my opinion. This app cost far more than the average price of the App Store. It should not contain ads at all..LilBobby55Version: 23.19

A must haveUsing this app opened up a whole new world for us. We visit family in the villages every year or two and love using the cart paths to get around,but never felt comfortable “cruising” until this year. With the help of the app we were able to navigate the bridges, tunnels,check out several pools and jump from square to square for dinner and dancing all by cart. The cart driving is such a fun and unique experience and thanks to you we really enjoyed the villages this year!.Country_ryVersion: 23

Villages GPSOthers have mentioned that the green villages app can be used for free, but when I used that app once, I knew I was going to do a one time purchase and use Villages GPS. The other app is just difficult to follow. Villages GPS is perfect and I have used it for everything, learning my way to the Villages Rec centers, golf courses and pretty much everything within the Villages. You won’t be disappointed. It’s worth every “one time fee” penny..SeriouslyFixItVersion: 23.34

Excellent homegrown app!We’ve found this app to be invaluable finding our way around the 90+ miles of twisty-turny golf cart paths in the Villages! The creators did their best to let the user know what routes are golf cart legal and which aren’t. The ETA feature, distance, and MPH are extremely helpful keeping us on time for all our destinations. Kudos to a great team of local villagers who had a great idea and the skills to pull it all together! We appreciate you!.Kacie71Version: 23.19

Good app, even better serviceThis app is a lifesaver if you travel by golf cart in TV. And at only $6.99 a year I think it is a great value. I’ve only dealt with their service department one time, and it was great. They got us fixed up in less than 5 minutes (!) from our email. That’s the fastest of any app that I’ve had to contact with issues. And it took one email, not several..Whatever dude 2Version: 23.34

Can’t access appUpdate: the Villages GPS team responded and is helping to resolve my issue. I paid for this app on November 24, 2023. It is February 7, 2024 and it is saying I need to re-purchase the app. It says there is nothing to restore and it will not open it for me. I paid for a year and I can’t even use it less than two months in… I want a refund or make this work..D M.Z. HVersion: 23.36

Essential to Village newbiesThis is a great app for getting around The Villages cart paths. It’s well laid out and love they listed neighborhoods. It was up to date with most of the newer neighborhoods. A couple little kinks though….. It didn’t show some of the local grocery stores, it sometimes lagged when typing, and it has ads - ugh! But those issues are so minor compared to the value of everything else the app provides..AslstarterVersion: 23.13

Great appJust try getting around without it, until learn. A lot of trial and ERROR or the app. Everything has glitches once in a while , but when I have found one, report it and it gets fixed. Some take longer than others, patience is a virtue. As fast as the villages build roads it is amazing they are as close as they are. Remember, they too have to wait in government documentation to be verified. Great job guys..Andy65-1Version: 23.1

Love This AppUsing this App to navigate the Villages golf cart paths has made it so much easier to find my way around! For someone who is directionally challenged it gives me much more confidence knowing I can rely on it. A few times I’ve had questions or issues using the app and when I email them they are quick to respond with help. I highly recommend this app!.Karenk09Version: 23.19

This is a must have for getting around in The VillagesThis is a must have app for getting around in the Villages Florida. It is full of information and great features. It is very intuitive and essential for discovering new things and getting to where you need to go. The customer service is outstanding. Worth every penny. Buy it today, you will not regret it..PKDAD1Version: 23.30

Essential for getting around in The VillagesI love this app. It is especially good for getting around by golf cart, as there are places where the route is not intuitive, and doesn’t parallel the road. Recently, I was looking for some recently built spots that weren’t on the app yet, and I contacted them. Within the half hour, the places were added, and they contacted me..SciencedebVersion: 23.27

Village GpsThank you . This is the best app, will get you where Do you want to go by car golf cart or walking. Gives you all the information for golfing at either executive or 18 home. Will also let you know what on it every rec center get eating establishments gas stations I couldn’t live without it in Villages. Thank you so much for having this app Available for villagers..Bev LLCVersion: 23.13

A must haveThis is probably the most used app I have on my phone. It works great. I read some of the negative reviews and must say I have had no issues at all. Sound works great, directions a great. I saw some comments about advertising. If there is advertising, I am oblivious to it. I don’t remember seeing any intrusive advertising. Finally, the developers are so easy to contact for any issues. Again, I find this app invaluable..MG bassmanVersion: 23

This app has come a long way and it’s all good!This app has now become my favorite way to navigate from the southern part of The Villages to all parts north. The developers are doing a great job at answering your questions or concerns and making those changes happen quickly. This is the only app you’re going to need for golf car/automobile navigation in TV..AGerrityVersion: 23.12

Good appTremendous help when I was new to The Villages’s. Can’t remember the number of times I would get lost especially traveling through neighborhoods. Only complaint I have is that it would help if voice directions provided more advanced notice on where to turn. But, this app has been a huge help and I would buy it again..JhdrzaVersion: 23.18

Relief from navigation anxiety!Straight to the point and easy to use. Excellent display especially if destination is pre-loaded (ie pools, shopping etc) We had a problem with initial download in that it would not start when prompted. The GPS Team answered my email almost immediately and worked tirelessly to resolve the problem. Outstanding service. All vendors could take a lesson from them..Copterman.Version: 21

Not impressed5 stars to keep this noticeable. After paying for the annual fee, it only works on my iphone and not the ipad. One would think it would work on both devices. Use the regular Villages App to map your routes. Its better and so far its free. This app sometimes diverts you to go thru neighborhoods instead of the quickest route..H2OHEDVersion: 23.36

Take the fear of driving around the Villages and buy this app!!!I just used the app for the first time and it was awesome!!! I had to travel 24 minutes by golf cart and the directions were right on. I even turned the wrong way and it corrected me immediately with voice and picture! Thank you for designing this app. I will not be afraid to travel anymore by golf cart in the Villages! Marlene Dignan.Marlene Of Liberty ParkVersion: 16

For the people by the peopleThis app was created by and is supported by Villagers. I’m so grateful to the villagers who have spent the time to create this app. It takes you through tunnels and down side streets to lead you in the safest and most logical way to everywhere you need to go in The Villages. It’s worth every penny and more. Buy it and support the efforts of these selfless Villagers..RHIT2002Version: 23.18

Updates are better nowI don’t even you trying to stay current in the villages. It is much improved and badly needed. When I wrote my original review it took me outside TV to go to an address near Havana CC. NOT HAPPY then😬 You missed the library in Pinellas plaza along with the county offices there. You might also add “Shooters World “ being built on Powell Road. Going to be a very busy place when they open..LdonjVersion: 15

Great app and customer serviceThis is the best Villages app! People ask why I have a better gps and I tell them about the Villages GPS app. Today I had an issue that needed customer service assistance. I sent an email and had a reply in minutes, thus resolving the issue. Thanks for a great product and support!.ValerieLHJVersion: 23.34

Not Updated use the Free AppThis has the potential to be a great app but at the present it isn’t. The free app is much better because it is more up to date for finding addresses and business and it does not lock up. Upgrade to 4 stars. The app developer responded quickly to complaints with an explanation of how to find locations that do not immediately show up in the search..L11111111111111111111Version: 16

The Best GPS AppThis App has kept me from getting lost more times than I can count. Maps are very detailed, easy to read, and accurate. If an issue comes up their team is great with communicating to me, and the fix was less than a day. Well worth the money, and a one time purchase gets you all the future updates..Dan57JVersion: 8.0

Villages GPS worth Every PennyUsed a paper map my 1st week in The Villages and got lost constantly. This GPS system takes me everywhere by car or cart path routes and a voice tells me when to turn with plenty of notice. If you may as a turn it reroutes you automatically.FastgolferVersion: 23.18

A must for golf cart navigationApp worked extremely well getting us several places we needed to go. Then when we needed to get back home the app would not open. After several attempts of opening and closing the app, turning on and off phone, the app finally began to work again flawlessly..Ecorse billyVersion: 23.24

Wonderful appVillages GPS app is easy to use and very comprehensive. Is great for checking travel times between locations, graphics are clear and easy follow. Really great support as well. When I had a concern and sent a message I received a reply (and solution) within minutes!.CPF76Version: 23.34

Valuable app for the Villages.This is an update to my previous review. The app has been updated with new data and works very well. I live in a newer section of Fenney and the app didn’t have the latest data covering this area when I first purchased it. I recommend it..TV from NCVersion: 23.27

Villages GPS is vastly superior to the other AppThe graphics and turn by turn instructions to every golf course in The Villages is superb. I have a poor sense of direction and depend on this App for everything (not just golf) outside of my (couple of mile) comfort zone. I can’t live without it !! Thanks Folks 👍.VB2TVVersion: 23.34

Wonderful !Been using this app for over 3 years. Yes there may be a glitch here and there from time to time but the team behind the app do a great job keeping this valuable resource going. Great customer service. Great tool - absolutely worth every penny. A huge thanks to the app team!.Lawson DVersion: 23.18

App directions issueMy wife and I both have iPhone 7+, and have been having random issues with the app not giving auto or cart directions when you pick directions by cart or directions by auto. When you hit cancel and it returns to previous screen and try it again, it will do the same. This does not occur all the time, but it does occur enough to be reported to you..JrgboatVersion: 23

CustomerMark of a good company is not just what happens when things are going smoothly but how they do when things get sideways. Thanks for the quick fix to the website. Your product really works great and is very helpful!.Lost in villagesVersion: 23.34

GREAT app and even better customer service!!We had ONE problem with the app that would have confused our guests & they fixed it within ONE business day!! We come here every year & this app always makes a HUGE difference in our stay! Thanks for the app and the great customer service!!.GmwojVersion: 23

Villages GPSI had questions and they are quick to respond and very, very helpful. Great app!!!.BelliscrapVersion: 23.36

Life saverI am thankful to have this app. It can be a life saver. There are a few places in TV that always give me trouble. The always comes through for me..Don HSVersion: 23.36

Great app for Golf Cart PathsWe have been using this app for the past three years. We have been from one of the furthest points north to the furthest point south on our golf cart and would not be able to do it without this app. It is always acccurate and instructions are clear and easy to follow. If you are here in the Villages you cannot do without this app!!.Elsa2942Version: 23.34

Great appThis is our second time visiting the villages. And we cannot live without this app. We drive a golf cart everywhere and this app is the best tool to find out how to get everywhere by cart Path. If you go to the villages and plan to drive a cart. Get this app. Btw we have a car as well this time around and it is just as Good for car nav as well. Well done..Jimmy19630405Version: 23.34

Great Tech supportI had trouble downloading the App and sent and email request to the tech support team. Within a minute they had responded and walked me through the installation. Installed now and works flawlessly..Devo80704Version: 23.34

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Villages GPS Negative Reviews

Not Updated, iPad VersionI am very disappointed in your app, especially the iPad version. I will keep the iPhone version, but the iPad version is useless, out of date, and now has ads. I paid for the iPad version twice, once for each iPad, no ads. It no longer does what it was advertised to do, and I want my money back... for each iPad. I will expect a credit or I will contact Apple. On the iPhone version, it is out of date and the grammar poor. Most people who are looking for directions to a pool don’t know that perhaps you updated the Rec Centers and not the Pools. Why would you not update them all? Some pools in Southern Oaks are not even listed under Pools, even though they have been operational over a year. Willow Tree is an Adult Pool, not a Family Pool, and Chitty Chatty is not considered in Wildwood, it is in The Villages. Shall I go on? You certainly don’t do your homework..JwizChickVersion: 23

Works Great, when it worksAs a new arrival to the villages I found that the application was invaluable, it helped us locate and navigate via auto or golf cart to almost everywhere in the Villages, FL. However starting a few days ago this application has had many issues with connecting, object mapper error messages, failure to connect…. The very minimal response I have seen on posting is that they are experiencing upgrade issues and/or server issue but who knows what the issues truly are. I have attempted to contact developers, but so far no response..Can't wait to eatVersion: 23.15

Doesn’t work! No directions and no talkingI downloaded this app and tried it for the first time this morning. Piece of junk. It doesn’t give any directions, never mind talking while using the golf cart.. I will be disputing the chRge with American Ezpress. I filled out the “contact us” form but it isn’t able to be accepted on their end. NOT RECOMMENDED!! Update: the developer emailed me and said I must be using the app wrong. I am using it correctly. I give up using the golf cart directions. I have talked with others and they also say the app is useless. Please issue me a credit or I will be disputing this charge which is on my American Express. I know how to use apps!!.Diane CarolVersion: 23

Convenient but no longer free?!?Yesterday they recently updated the app and added a 6.99$ per year subscription which includes removal of ads. I’ve been using this app since my parents moved to the villages for free and never had issues. I was very pleased with the design and convenience it provided. I do believe there might have been an error in the code which now doesn’t allow us to skip the tittle screen when it shows the new premium subscription price option. I removed and redownload the app but it was still there without an option to use without paying. I only visit my parents during the holidays since I live in Canada but I would prefer to pass on the premium subscription and continue to enjoy ads as well as the convenience of this app. Thank you..LekbdbdnsVersion: 23.35

App CrashesDoesn’t have the point to point by golf cart feature which is the reason I bought it’ll.BigDaddyConeVersion: 23.31

Doesn’t WorkDisappears as soon as opened following upgrade..DeviltettVersion: 23.30

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