Peloton: Fitness & Workouts Customer Service

Peloton: Fitness & Workouts Positive Reviews

I finally work out!! This app was a game changer for meI have not been able to keep up with working out when it involves group classes or going to the gym. I just make excuses and don’t get there. Since I got this app I have worked out daily for months and loved it. I’ve also seen results, but most important to me is the fact that I enjoy it enough for it to be a lifestyle change rather than just a means to an end. It gives you the feel of being in a group class, with so much flexibility and customization of the app. Sometimes all I have is 10 minutes and I can select that time, the type of workout, the type of body part I want to focus, the music, the instructor, the level of difficulty. I also love that they keep track of streaks and have badges that count how many I’ve done of a type of workout. It’s a great way of making it fun and community involved. Highly recommend!! (I do not have the bike and use this mainly for Pilates and strength workouts or HIIT). A request for creators: it would be amazing if you had a filter for the standing positions only classes! Like the Pilates or strength classes that don’t involve mat floor work and I can do standing up. I got a new puppy and he thinks every time I’m on the floor is playtime. I’m sure I’m not the only one who runs into this setback 😂 it’s cute but it makes it challenging to get in a great uninterrupted workout lately..WaterburyesVersion: 15.69.0

Very goodNo understand that I have a Fitbit app for my Fitbit watch that I also use. However I really only use that to monitor a heart rate in my sleep quality and a half and other other things I don’t use it for the work out because the workouts on that app just didn’t interest me for some reason I guess is the best way to say it. However I’ve worked outA couple what time is very regularly using this peloton app the workouts are fun, they’re just the right difficulty, and I think it’s a little clearer to follow because it’s really just in the videos just the instructor. It’s not like you’re in a whole class which I kind of found distracting with the other app so you feel that it’s just you and the instructor with one on one which is really great. The boxing workouts that I’ve done are excellent and they make you sweat. I just finished an ab workout that was only five minutes and it was it was very very difficult but that’s great because that’s something that I want to work on. Overall I got to say it’s a great app you’re gonna love it you’re going to get some great workouts in you’re going to continuously use it as I will. My one why would the app I guess is sometimes the music is a little bit distracting because I think it’s just a little bit too loud but I I think there’s a way to mediate that. I also just meditated using this app and the meditations are nice the calming perfect so all in all it’s a really really good app that I think you will get your moneys worth out of.Hulkfan68Version: 15.23.0

Update did not fix Crashes and metricsEdited Review…… App is working great after I bought a new phone and I watch. The apple store manager said that the iwatch I had could not be updated any longer when apple rolled out updates because it was to old and this could have been causing the issues with the peloton app. Since I upgraded my watch and bought a new phone everything has been working. So I am not sure it was the peloton app that was not working properly or the fact that apple was again making it so old phones and watches were not working with some apps so I am changing my rating to better reflect my experience. The app still crashes with outdoor workouts sometimes right away sometimes in the middle of the run or walk. This is frustrating and a waste of time having to stop and restart from the beginning. How can a company this big not have an IT team that can fix this! The metrics for the running and walking program for when you walk inside that synced with the watch used to calculate distance nope not anymore! Please fix this and no I don’t need to contact you again I’ve done it serval times and all the troubleshooting you all had me do did not fix the issue. Frustrating when you are tying to keep track of your milage. Please Fix this. Your last update didn’t…ugh use to be a great app..D M A 12Version: 15.30.0

Like the workouts, app not so muchI find the workouts to be great and have done almost all categories except the tread. In regards to the actual app: Positive = all the filters you can use to search though the enormous amount of classes and find the specific one you’re looking for. The classes vary greatly in skills and the instructors are great. They do everything they can to make working out enjoyable. Negative = I use the meditation specifically for relaxation and sleep. It works great and I actually fall asleep while doing the video. This is a problem because it wants you to rate at the end and if you don’t, the phone does not lockout (like every other app) and continues to run. This is a huge problem since I woke up this morning with my phone EXTREMELY hot. I don’t even feel safe using it. Also, it could have killed my battery if not on the charger and caused major problems with no alarm. I’ve also noted that the app is not able to load far more than I would like. Jokes have been all over social media about it crashing during times of highly popular classes, but even during times when no live clases are happening the classes are sometimes not available. This is makes it really tough to stay dedicated to a workout regimen when you can’t count on being able to do the work when you’ve carved time out for it. Overall, I would and do recommend but I think there could be some changes to improve the functionality.Tinacristina27Version: 15.50.0

Vast improvement from original appBelow is my rating from when the app first appeared a few years ago. It wasn’t good. It’s now amazing. I use Chromecast to take it with me on the road and in my condo’s gym. Great, great workouts. Old review: I guess the utility of the app depends upon your goals. If your goal is heart rate training (HRT), or some sort of high intensity fitness training, there are better videos on You Tube. If your goal is to pass the time with a certain type of music, and get "life coaching" from a yoga teacher, then this app will work for you. I found Steve Little to be the best, most serious instructor. I found Nicole Meline to be one I wanted to mute as she offered empty platitudes like "make yourself essential", "paint a new masterpiece today", "you don't have to accept that inheritance". Huh? I'm looking to work hard and get my heart rate up to 90-93% That isn't a goal of this program. Apparently, helping the depressed is. What they need to do to cater to serious fitness folks: get some graphics on the screen: heart rate as a percent of maximum; cadence; resistance,; effort level; segment time; total time. Instead, you're gonna get "favorite playlists". That's fine for the Lululemon yoga pants in the grocery store "athlete", but how about something for the serious folks? They clearly have the technology. For me, it's back to You Tube videos. I'll check back in six months. Maybe they'll come around..LoanflyerVersion: 12.5.2

Love this app!I have been a Peloton bike user (in my building gym) for a year and a half. I was doing workouts 5 days/wk. When the COVID-19 crisis started unfolding. As many things started changing the directive to close gyms came to fruition & my building complied and closed our gym facilities. I knew I’d be able to “deal” with the changes put into place however, one thing that really annoyed me was that I’d have to stop my 5 day a week habit that I have painstakinly made part of my daily week day regimen. I did not want to break this habit. This is where this app came in! Peloton brilliantly extended a 90 day trial for their app. I am hooked! I plan on keeping my membership and plan to incorporate it into my routine. I have been able to keep up with workouts from the same people who I have grown to love and more. While, its not the cycling part I was able to seamelssly continue a workout routine. Once things start to reopen I will go back to cycling but I definitely will want the other workouts that were not currenty part of using the gym bike. I love the variety of workouts, instrutors, playlists...one thing I would love to see is an ability to create a workout “playlist”. Sometimes I want to exercise for 60 minutes total and I like to do 2 30 minute workouts. I would love the ability to select the 2 workouts and have them play in selected order..URMomFromCollegeVersion: 14.1.0

Subscription fitness at its best!Been using the app for workouts for the last 4 months and I am obsessed with it. Am particularly keen on the treadmill workouts - I love running outdoors but it’s not always practical and boy does this app take away from the monotony of treadmill running. It even spurred me on to my faster 5k, 10k and 1 mile distances for the last 3 years in the short time I have been using it. I love the ranges provided so you can measure profession by taking the same class, the instructors are inspiring, the user experience is sleek and uncomplicated. I too would love to be able to interact with my contacts a bit more (get notifications of them finishing workouts etc.) and see if they signed up for the same live classes - there is a sense of community already but I think it could be built on. As an app user, I’d love the ability to rate the workouts after I complete them to more easily return to the ones I enjoyed most. Personally a bit more information on the run itself would be useful I.e 4 min work up, followed by 3 min sprint intervals followed by 3 mins hill intervals etc. But these are minor points - I have already converted 5+ friends to the app and am thinking of getting the treadmill itself because I love the whole idea so much! #teampeloton.Minter81Version: 9.9.0

An amazing resource!!Recently I discovered that my health insurance offers a membership to Peloton for free, so I signed up. Why not? I had nothing to lose and I’ve always been curious about it. I can’t tell you how great a resource this has been for me and my fitness journey. When I can’t motivate myself to go to the gym or get outside for a walk, it’s easy to talk myself into a 20 minute workout in my own living room. I feel stronger and I’m learning so much. The instructors are super fun and informative and as a beginner in most fitness activities, I’ve been loving the different program offerings for beginners. I’m currently in the middle of the beginner strength training program. I took off a star only because it’s a bit of a pain to get to my program workouts on my Roku app. There’s no place for me to see what programs I’m enrolled in or what classes I need to take next. So every time I want to do a program workout on my tv, I have to start it on my phone, pause it, then find the workout on my “recent classes” list. If there could be another easier way to navigate the programs on my tv, that would be amazing and I’d raise my rating to five stars! Either way, I’m grateful for this resource and I’ll definitely be a long time subscriber regardless of my health insurance. Thank you!.Louster89Version: 15.32.0

New to the Peloton FamilyI am a retired law enforcement officer (30 years). I have been a certified “Johnny G” Spin instructor for over 20 years. I am a certified Police Mountain Bike Instructor (I.P.M.B.A) and have taught police cycling for 25 years. I LOVE MY PELOTON BIKE!!! Purchased a Bike+ December 2022 and have been on it every day! Great instructors, amazing environment, love the awards and the “competition” (leaderboard). Whether you are a cyclist (Peloton Bike), a runner (Peloton Tread) or a rower (Peloton Rower) this community is amazing. Class from beginner to advanced. You don’t even need a machine to start your new life journey of being fit and healthy. They have classes for everyone (beginner to advanced). Sign up! Make the commitment to yourself. Just to a little every day. Print a calendar, do your class and put an X on the day after your class. Those X’s will add up to a week and then a month. I committed myself to a 100 push-up/day challenge. That led me to my Peloton Bike and then strength and core classes on my Peloton App. I FEEL AMAZING and it’s only been 10 days with Peloton. In that 10 days I have attended 21 Cycling classes, 12 Strength classes and 8 stretching classes (and I really don’t like stretching, haha). It’s so addicting! It will absolutely change your life..Kalamazoo123456Version: 15.46.0

Exercise addictMy orthopedic surgeon told me I was a classic exercise addict when I was sitting in his office a few years ago for my 3rd knee surgery in as many years. I was a mixed martial artist, a CrossFitter and an all around glutton for punishment when it came to the way I treated my body. If it didn’t hurt, I wasn’t interested. My husband told me to look at Peloton but I was never interested in cycling because it didn’t seem intense enough. Well... after much coaxing, I bought a Peloton and I freaking loved it from the minute I started. Totally surprised myself. The other thing I didn’t count on was the community. Similar to what I was used to in CrossFit and in fighting. Peloton has built a wonderful platform that everyone feels welcome. I also didn’t count on the amazing content that this app has. It’s not just about the bike or the tread. It’s about workouts I can do when I travel for work. Everything from strength workouts to outdoor running to yoga and meditation. It’s worth every penny. And the instructors... I realize none of them know me, but they are a big part of my life. They are knowledgeable and vulnerable and real and inspiring on so many levels. I highly recommend this app, the bike, the tread and everything this company does..ChaceCeeVersion: 11.2.0

Live Class IssuesI love Peloton app. It’s my go-to mostly for all around workout(strength/hiit/yoga/meditation/stretching)& my 100% go to for cycling/boxing/bootcamps in all their forms. My issue and why I am taking off stars is bc as of recently(maybe past couple months it seems?)the live classes are buggier than ever. The app tells me I don’t have a subscription when I go to join from my homepage. I have to then click in from my scheduled classes to access the class. Once I’m in, my HR is not displayed and it’s typically cutting out portions of the classes(more than a typical amount)since this bug started. The most RECENT issue is the calories from live classes will show something like 0 or 3(like today.. I rode the hardest 20 min live class to date and it showed 0 cals). Not the biggest thing but I expect the classes to load to my watch rings.. it doesn’t count those cals anymore. Thennnn today I went to log in again(around the time of the Kendrick live Bike Bootcamp)the app is COMPLETELY down. Can’t sign in. Come on Peloton- upgrade your servers. I know it’s expensive but you have so many members paying good money.. it’s the name of the game. We want metrics/we want to see the live classes and we want them to count towards our rings and goals. Should be easy peasy. I’ll update my review once the issues are resolved. Thanks..MoMo~AsanaVersion: 15.41.0

The instructors need to clean up their explicit languageI typically use the less mills app and those instructors never swear. The peloton app is a different story. While I appreciate that they warn you if the video is explicit it doesn’t help when they’re almost ALL explicit with no way to filter out the bad language. I’d like the instructors to buy a thesaurus and use cleaner language. Never heard so much swearing by instructors in any fitness app I’ve tried. It’s the only reason I probably won’t be purchasing after free trial ends. The video editors could bleep out some of the bad words but don’t seem to care. If you have kids then les mills tv app is superior. They too offer cycling workout videos. The peloton workouts are good but I have to watch them on silent with subtitles when my young child is awake and play my own music. The frequent swearing ruins this otherwise great app. My other gripe is the lack of a pause button. Les mills has it so why not add it to peloton videos? All our kids are home due to the pandemic and not being able to pause it when they enter the room is a huge problem. These are not family friendly workouts which is too bad since son no longer gets PE in school. If you’d remove all the swearing kids could use them for home PE purposes with us. I haven’t tried the live classes in app yet but am assuming they have swearing too..CardioQueen😂Version: 12.5.2

More functionality needed on AppI’ve been using my Peloton and the app religiously since I bought my Peloton in early March. I am absolutely obsessed with my Peloton and look forward to my rides every day. I have a couple suggestions for the app and experience. First, I like to plan out my next ride on the app when I’m commuting or in between meetings. (I always do on demand rides because of my work schedule). I really really need to see the playlist on the app because music is an important part of a ride. Second, I’d also like to see my achievement badges on the app. Third, it would be great to see side by side comparisons of output/cadence/resistance with connections who have completed the same ride. Fourth, it would be interesting to think about sending push notifications when your connections finish a ride - I love giving my friends kudos when they complete rings on the Apple Watch. This totally helps build community. Finally, I’d really like functionality to be able to search for theme rides (ie Madonna, Lady Gaga etc). They’re a pain to search for now because you have to rely on comments on the Facebook page and then search for a specific date and instructor. I am a HUGE fan of the Peloton and am offering these suggestions to make the experience even more life changing. Thanks!.Dan SFVersion: 8.5.0

Pretty good, but I would love a way to pause programsI’ll start by saying I’m mostly happy with the app. There’s a lot of content to choose from, I work up a sweat, and there are beginner classes that are great for me, a person who really only started working out in earnest a few months ago. My only gripe is that once you start a program, it gives a set amount of days to finish the program. So if you get sick, or if anything else comes up that takes you out of the game for more than a day (and I type this as I’m feeling I’ll and knowing I won’t be up for working out for at least a few days), you’re out of luck, and those classes just get skipped. Even if you do them later, it doesn’t count. And if you’re doing a program that’s more than just two to three days a week, you’ll never catch up. Anyway, I’m a big fan of programs. I’m not an athlete, I’m not a trainer, so I like to have someone tell me what to do and when, but I really wish this app allowed for some life to get in. Alternatively, my preference would be to not timebox programs at all. Nike doesn’t, why does peloton need to? But if it MUST be timeboxed, at least give me the option to say “I can’t do this right now, but that doesn’t mean I want to give up”..Wtf2323232323Version: 15.25.0

Breathe new life into your workouts !Wow! I am enamored with this app. The classes are quick, Engaging and have immediate results. I’ve never been a big gym rat and prefer to be outside during all seasons. I have been running fun runs with peloton and I’m excited every day to get out and meet a new instructor and even hear different music. Every class I have taken the instructors are precise in body positioning which prevents injuries and also makes what you are trying to do easier and of course Beneficial. It is so easy to come out of form and then often the exercise you are working so hard to do is loosing its power ! So far I have found wonderfully inspiring teachers who you know are one hundred percent genuine and legit in their own personal lives. I have been into fitness for many years but this is different than anything I’ve done , it is encouraging, tough but gentle and spot on accurate when targeting areas of the body to tone and strengthen. I’m so excited to be part of the peloton family. My abs have never looked and FELT so good ! Being able to be anywhere and do a ten minute or hour long class leave you with no excuses ! Shine on peloton.... I know with your help I sure will ✨💪🏻!.GoldilocksrocksVersion: 11.4.0

Outdoor tracking is awfulI don’t know if something changed recently but I went from getting mileage within a quarter of a mile of my garmin mileage to barely getting a half mile on a 45 minute walk. It tracks based on pace it appears, and everyone keeps saying it’s my service, but even when my class doesn’t cut out or anything it doesn’t track and see my path. It skips all around and connects all the dots to show my path in total, but doesn’t add all that up for total mileage. It only includes what it decides to say it “saw” on my walk or run. What does it think I am doing between the dots?? Flying? Teleporting? And it’s class specific. The newer outdoor classes and just run/just walk features are HORRIBLE and never keep up with me. Older classes do just fine for tracking mileage. I walk/run the same paths around my house and neighborhood every time and one class will track the full path, another literally seems to think I’m teleporting every few yards or have the best long jump record in the world. It’s gotten out of hand how bad the tracking is on the new stuff and just walk/run. Very frustrating. Thankfully I don’t rely on the peloton app for mileage but it’s so disappointing to know I walked 3.5 miles but it only shows up .5 on peloton..PickANewName20145Version: 15.39.0

Best thing I've done for myself in a long timeI've had the app now for a little over a year, and this has been the most I've worked out consistently in a couple of decades. I had belonged to an expensive gym, and the only classes I really wanted to go to were the spin classes, but I hated going to spin class. Trying to get there on time to get a bike, and dealing with a room full of smelly people, me included, plus not always understanding what the instructor was saying made me not like it so much. I quit the gym, bought a spin type bike, with attachments for my iPad, cadence monitor, heart rate monitor, spd clip pedals, and I haven't stopped getting on the bike. The instructors are great. I figured out which ones suit me best after a few months, the music is great, and I can hear and understand the instructions perfectly. I have a little table next to my bike to keep my hand weights and extra water. I love this so much. I've lost fat and have developed muscle tone. There's been a recent update where I can attach my cadence and heart rate monitors to the Peloton app which is fantastic. Thank you for that. Some day, I'll be able to get the actual bike, until then, this works perfectly for me..QR scanerlessVersion: 9.4.1

Best Workout App ever!I LOVE the app. The content is awesome, the classes are diverse and appeal to a wide range of tastes. The only things that would make it better would be some minor additions for us app only users. 1- as of now to see who high fives or to give a high 5 the user has to change the phone orientation from landscape to portrait. This is very difficult to do while huffing and puffing and trying not to die lol. It would be great if they could make the notification a banner instead of that red dot. The banner could extend out across the bottom showing then name of the person giving the high five and then we could tap on it and high five back in the banner without having to reorient the phone. And 2- if they could make it possible to get distance to appear in the run summary like cadence does at the end on the bike. Allow some kind of blue tooth compatibility for runs like the wahoo sensor Is for the bike—maybe through a foot pod—so we app users can see the miles we put in and can maybe participate in some run challenges. But regardless this app is awesome. Try it out. You won’t regret it!!.BKchicVersion: 14.0.0

Love my bike but HATE the Apple TV appI’ve had my Peloton bike for a little over a month now and it’s definitely changed my relationship with working out and it’s something I genuinely look forward to using. Plus the Peloton platform has tons of different types of workouts (strength, yoga, boot camp, walking/running, etc) you can follow to get some variety into your exercise routine. The iPhone and iPad apps make it easy to take advantage to the huge library of workout content available on the platform both live and on demand. The Apple TV app on the other hand is lacking some significant features that make it much, much less useful. First off you cannot join live classes on the Apple TV app not can you even see the schedule, second you cannot see any of the collections or recommended programs they’ve curated which are numerous and very well through out, and finally you can’t see anything having to do with your profile and workout history. It’s lacking a good 40+% of the functions the other apps include. You can basically only see the on demand classes for each category and filter from there. I hope a significant update is planned to bring it in line as it’s easier now to just AirPlay from your iPhone or iPad. Get it together Peloton!!.Zach F.Version: 14.2.1

Ok with drawbacksFor the most part, I really enjoy the app but ... More as feedback to Peloton 1. They ignore a large market - not everyone is their 20’s, 30’s or 40’s. There are very fit people in their 50’s, 60’s, 70’s and even 80’s who would love the app but the music selection is slim pickings. 2. If you like country music, class selection is slim pickings. 3. If you travel a lot and are off the grid, forget taking classes with you. Such a bummer. Other subscription services let you download your music, classes or videos and enjoy off the grid so long as you are paying a monthly service fee. This for me is the deal breaker. I am without any form of WiFi or cellular connection often and cannot understand why I cannot take my classes with me if I am paying for them. 4. The yoga classes that I have taken thus far are just so so. It is about breath and movement but the instructors just talk too much. It isn’t instruction but empty platitudes. Focus on the yoga. I know some people need to hear their name called out and a hardy pat on the back, but in the middle of a yoga class is just not the time..TsmomentsVersion: 15.2.0

The BEST!!!We have the Peloton bike at my house because my dad got it as a birthday present, and he’s been trying to get the rest of us to start using it too. When he told me that Peloton has an app and is more than just biking, I decided to try it. Best. Decision. Ever. I’ve been working out for a while now, but I never really got sweaty or made the most of my workouts. Boy has that changed! The instructors are so inspiring (special shoutouts to Olivia Amato and Matty Maggiacomo) and I now work up a sweat in every workout I do. I used to hate running and so I was really reluctant to try a treadmill workout, but I went for it and I actually enjoyed it! For anyone on the fence about Peloton, let this be your sign that you should just go for it because you definitely won’t regret it! (PLUS... your whole family can make accounts with no extra monthly charge!) This app motivates me to push harder in my workouts and it’s awesome. The only complaint I have: you should be able to rate the workouts/instructors in the app after you take the classes. You can do that on the bike tablet, but not the app for some reason. Otherwise, love it!!.AnnaboettcherVersion: 10.7.0

Love the instructors - great workouts!I’ve fallen in love with this app. All of the instructors produce amazing fitness content and I love opening the app each day to see what classes are available and how much progress I’ve made. I don’t have any peloton equipment, yet I still have a huge variety of classes to choose from. It’s addictive. I recommend it to all my friends and family, despite its fallbacks. I can only give it 4 stars because the app still needs a lot of improvement. I prefer to cast my workouts to the tv, but it has terrible compatibility with Google Chromecast. I’ll try to cast, then if I even just wake my phone to look at the lock screen, it’ll lose the play position. The audio will be mismatched with the video. Today it even was playing the same video out of both the tv and my phone at different times in the video. Additionally the UX isn’t very intuitive; it took me a while to get used to finding things in the app, and they’re different than where they are on the desktop. It needs simplification. Once these downfalls are addressed, I’ll be able to give it 5 stars. But for now I still love the app, though I just have a slightly frustrated experience..Rlum894Version: 14.4.3

Many choices, iffy language and layoutTook many weeks of my trial to get a hang of most of the locations for things. Saw something you liked browsing earlier? Remember if it was a class, or a program, or a “featured?” Nope, me either. And just cuz you picked class at the bottom doesn’t mean you’ve got class at the top. Even after doing the same classes and programs for a week I’d get lost. And even though it was an ad for body weight/ equipment that lured me to the trial, it was weeks before I found that section. Ended up subscribing because I love the many choices of things to explore (once I remember where they' are), and there are often hundreds of classes in a grouping with decent filters for difficulty/ instructor/etc. if I quit, it will be because of language in songs (I see no way of disabling it— or adjusting relative volume which would occasionally be nice). Most of the stuff I do is fine, but I have small children in the room…and frankly I don’t want to run to music about other’s undiscerning procreating—and the running ones are the least appropriate playlists. I’ll use a different(free) app.Gxjg kh ifurVersion: 15.14.2

Love this app!I have tried a number of other exercise apps and pay-to-view exercise class sources. Peloton is definitely the best. I do not have a Peloton bike but use the classes with my less expensive spin bike and I am very happy with the results. My bike does not have any read outs for cadence or resistance but I can easily keep up with the instructors directions and adapt my efforts to be in line with the intended workout. I love the variety of workouts, the thoughtful and informed instruction, the quality of the video production, the ease of use with the app and the fact that all of it is ready anytime I want. I am getting back to working out after a very long break and this app has not only made it possible, it has made it fun. I am trying things I would never try at the gym- I completed Robyn’s Tabata challenge and am working my way through the Andy’s strength program. Would never do that in the intimidating space of the gym or if they didn’t make it approachable to try. Yes- there is a subscription fee. But for me that is money well spent and it is a bargain given all that I take from it..TravelswfamilyVersion: 14.4.4

95% great, 5% frustratingly unreliableI’m an app only user. Classes are great and working out is more fun than ever! The variety of classes, quality of instruction, plethora of class options, and, yes, the badges have kept me a reliable user for months - and I used to *hate* trying to get up in the morning to exercise! I particularly love the new barre classes and hope for more soon? My only/major complaint, and reason for one star off, is that live classes have gotten very unreliable with lots of skipping. This makes it really hard to track intervals, which is the core of so many of the cycling classes - you’ll be starting a 20 second speed interval and then 4 seconds later the instructor’s suddenly back to a steady pace... and just when you’ve figured out whether you skipped forward or backward, they’re on to something different and you missed it entirely. (or worse, you’re almost done with the interval and suddenly it skips back to beginning and doubles the length of the push!) Super frustrating, and considering all of my other streaming services work perfectly fine, they’re clearly skimping on something on the technology side..Ayne00Version: 14.5.0

Best workout app, I’ve tried them allI am a serious home workout enthusiast. I exercise for two hours a day at have for years (the key is to have light intensity days mixed in with high intensity days). I have tried every workout app under the sun, and the Peloton app beats them all. Unlike other fitness apps, they assume at least some of their customers are actually fit and like the option of challenging workouts. There’s a healthy amount of 45and 60 minute runs and rides, and lots of challenging strength training. Their yoga is pretty good too! It’s too bad Peloton has had such bad press based on their hardware because the beauty of Peloton is all in this app. I’ve been using it for years simply on a gym treadmill or on a yoga mat at home and I’m in the best shape of my life. If you are serious about fitness, this is the app for you. If you are a beginner, there is a ton of content as well, and this app takes you seriously and has options for when you progress beyond beginner level. Nothing else compares for breadth and amount of content..Emma LadyVersion: 15.47.0

In love!I’ve never been good about self care and although I’ve joined gyms in the past, going never became a habit. In my mid 40’s now, high blood pressure, short of breath after inactivity from thr pandemic, over 200 lbs, and in the process of being tested for MS… finally decided to “try” the gym again. The Peloton app has been a game changer for me. After just 2 weeks, I can run for 25 min straight (I probably couldn’t even do that in high school). The app is so easy to use. I usually do the elliptical at the gym because it doesn’t hurt my brain as much and I’ve used the Outdoor (audio only) and videos to guide me. The structure of each video is so great! I used to be a clock watcher on the boring machine, but with the app it’s about getting through small parts of the without. The trainers are so personable and walk me through the whole thing. I love the positive messages throughout the workout. There are lots of phrases of acceptance and inclusion. For the first time in my life, I feel good about working out!.JokinjamieVersion: 15.24.0

Best Fitness App EVER!I don’t usually write reviews, but I wanted to go out of my way to write this one and thank Peloton for making exercise something I actually look forward to. I started with Peloton Digital six months ago and I am incredibly thankful that I tried it out. I enjoy outdoor running, but I’ve always dreaded the treadmill. With the Peloton Digital treadmill workouts, I now look forward to my treadmill time. I’ve become faster and built up my endurance, and the results look and feel amazing. The instructors are fantastic (especially my fave, Robin Arzon) and the time goes by so quickly when I am doing these workouts. I’ve also started taking the strength training classes and I love that I can get them done in 20 minutes or less with little to no equipment. These workouts really are accommodating to all levels of fitness, and the instructors are supportive and make you feel good. They are so much better than any personal trainer I’ve ever had and at a fraction of the cost. In short, I love Peloton Digital and I highly recommend giving it a try..PaigeI91Version: 11.4.0

Motivates me to work outI cannot recommend this app enough. I don’t have a Peleton bike or any other Peleton equipment, I just have this app and let me tell you, I have never been so motivated to work out and I have never worked out so much in my life! I never played sports or really exercised much, but there is strength required with my job so I decided it’s time to get motivated. A friend recommended this app to me and it has honestly changed my life. I love the variety of workouts offered; for many you do not need any equipment besides a mat. The instructors are kind and helpful and they make it simple to follow along with the videos. I am halfway done with the beginner strength program and I can already tell I’m getting stronger. I do other workouts outside the program as well and for the first time in my life I have worked out every day for a week in a row! And I actually enjoy working out and don’t dread it. I seriously cannot recommend this app enough, if you are unmotivated like I was give it a try..Cal52098Version: 15.8.0

Small investment for huge rewardsI’ve been using the app since March 2019. This is the first time I have stuck through with any sort of consistent activity for so long that didn’t involve me training for a race. Speaking of which, I used the app to train for a 10k PR. I am now using it to train for my first half marathon. The treadmill, cycling, boot camp, yoga, stretching, strength and meditation classes are top notch. There is at least one instructor in each class category that you will love. In my case, I’m a huge fan of Becs, Rebecca, Matt, Denis, Jess, Ross, Matty, Selena, Christine, and Cody. They have done a really good job hiring a diverse team of instructors with a variety of backgrounds and teaching styles. I tried several of the top fitness apps before settling on Peloton. The app is really well-made. The only thing I wish it had was the option to stack workouts, which would come in handy for outdoor runs (yes, they’ve got coached outdoor runs, too.) There is so much content on this app and new classes are added every day. I don’t see myself using anything else anytime soon..Not_a_toasterVersion: 12.0.0

LOVE it...just need outdoor free run trackingI have become obsessed with my peloton classes! I am using the app for my non-peloton tread (although hoping to upgrade once deliveries are allowed) and on my peloton bike. I use the app and bike for classes other than running and biking too. I’m a complete fan! However, there is no way to track a run on the Apple Watch outdoors. I’m looking to track a free run (not an audio class) without having to bring my phone. I ran twice outdoors this weekend, totaling 17 miles and about 200 minutes, but none of it counts towards the peloton metrics. I use the Apple Watch to track for my rings of course, but those peloton metrics are motivating and I want it to count. Is this something you are working on? I’m eager to do the marathon program training, but the non-guided runs won’t count. For an app that gets people to drive based upon data, this feature needs to be included in a future version. Still a huge fan, but want ALL of my metrics to count! Pretty please?!?!?!.Mainstream BankingVersion: 14.1.0

Loving this app!I just recently bought the Bowflex C6. After researching a lot of other apps I decided to try peleton. I wanted to do spin classes, not ride a simulated track outdoors somewhere. I’ve only been using this for about a week. Just completed my 5th or 6th ride and I am hooked! I have only used it for cycling so far, but there are other options for workouts. But as for cycling, there is a lot of variety to choose from. There’s different class durations, different genres of music, a lot of different instructors and different types of class types. They offer a 7 week free trial, so check it out if you’re curious. I love it! Update:I’ve been using for almost two years now and it is still my favorite app. It is so user friendly and easy to navigate. I recently purchased a rowing machine and have another app for that and it is terrible. Sometimes it can take me ten minutes to find a class and get going…it’s ridiculous. PELETON…please add rowing to your repertoire!.Shafro76Version: 15.13.0

Constructive feedbackI’ll start by saying I LOVE this program and I really really like the app. However, I think the developers should seriously consider a “favorites” tab as one of the options at the bottom, or at least a tab on the top of the screen under the “classes” section. Similar to “bookmarking” a workout, except the favorites tab would be quick and easy access to these bookmarked classes, rather than having to go to each respective “genre”, and choose the filter option to find bookmarked or taken classes. I just feel like this is way too many steps for people who just want to get their workout on, and improve on previously taken classes! It would also help people like myself who like to browse classes the day or night before and find a workout they like and plan on doing the next morning, etc. This would make it SO much easier to find that class again. Please seriously consider this. This would be the biggest cherry on top of an already amazing app and program! Planning and organization is important for holding yourself accountable! 💪🏻.Amote8Version: 14.0.2

Good app with a few kinksI use the peloton app for workouts several times a week. I use it on and off my peloton bike. It works great for guided exercises off the bike like jogging, strength workouts and even helps you at the gym. I do have a couple issues with the app. 1. My elevation is measured in Meters even though I have it set to feet. This is a problem with the app, not my settings. I live at 6300’ elevation and the app says I’m at about 1900’ elevation. So even though it says feet it is reading in Meters. This is probably the case for everyone in the app. I wish they would fix it. I’ve tried talking with their AI help and it is not helpful. 2. The other issue is when I have stacked workouts and am streaming multiple exercises back to back the app disconnects with my chromecast between every exercise and disrupts the flow of back to back exercises. I have to find the stream button each time and then wait until it connects with the app and this eliminates the convenience of stacked workouts. Otherwise I love the programs and instructors and would give this 5 stars if these issues were fixed..Ballzdeep55555555555555Version: 15.60.1

Please fix the Apple Watch Connection!I love peloton! I have a bike, and I am up to almost 125 rides in the first 14 months I've owned it. I own a concept 2 rower so I was excited to be able to use the rowing classes and I bought the Peloton guide a month ago to use mainly for the rowing class, I also use the app for my own strength workouts and walking workouts. Here is my only complaint - I cannot get a consistent connection between the watch and the app when I am doing workouts that don't use either the bike or the guide. I have gone online looking for solutions. Ive tried start the app first, then the watch then I tried starting the watch first. I have done everything to include hard rebooting everything, deleting the app and reinstalling the app, and wearing the watch so tight it's gonna cut off the blood to my fingers! Lol! I don't know if this is a problem with Apple or with Peloton but I would think it's in your best interest to work together and fix it. Thanks!.Eao613Version: 15.70.3

Life in my 50’sMy Peloton Treadmill has given my life back. I was an instructor and in great shape until COVID happened. My little gym that gave me inspiration closed. I stopped working out, started eating bad, drinking more than I should. I had all the tools in the tool box but couldn’t use them until Peloton. I’ve being doing a combination of classes for 9 weeks straight. I do at least 3 every single day. With a combination of lifting, walking, stretching, AND meditation I’m becoming a new person…. Actually better than the instructor that was in good shape with all the tools. I never stretched or used meditation before and they are game changers. The beauty of the Peloton concept is the convenience. If I was a gym member I simply wouldn’t have time to lift, stretch, meditate, and walk at one time. I don’t need to pay for a gym membership plus multiple apps to get all the classes I want. Peloton has all the things I need with incredible instructors. I thought I was lost but Peloton found me..MP #lifeat52Version: 15.38.0

Making A difference in my Parkinson’s one ride at a time.At 56, I was diagnosed with Parkinson’s in fall of 2016 after a few years of struggling with a hand tremor and body stiffness. At the time I started reading about what I could do to improve my symptoms. Spinning was high on the list. My husband and I purchased a Peloton bike in November 2016. I immediately fell in love with the many choices of classes and especially the instructors. Ally, Robin and Jenn seem to be my go to leaders. We live during the work week at an apartment which has spinning bikes so I use the app and on the weekends I ride my Peloton. I can’t tell you how much the Peloton community means to me and has significantly improved my ability to keep working at my job and giving me hope for my future. It is definitely an important part of my care regime. I’m a HUGE fan! Keep up all the great improvements. Next time I visit my daughter in NYC I’ll stop by and take a class. Tears of appreciation. Love you all. Kim Fredericks- kmypd Mukilteo/Bellevue Washington Xoxo..KmypdVersion: 12.1.1

I love the appI want to say that I’ve been a member of the Peloton community since July 2020 when I purchased my bike. I absolutely love it! I was one of the unfortunate consumers that recently had my tread + order cancelled this past week. So I decided to try and use the digital app and do some tread workouts at my friends gym. I did notice some connection issues when I went from a warm up class to the actual workout. I had to shut my Apple Watch off and restart it in order for my HR to register. I am also wondering why the watch app doesn’t register elevation when it’s a feature built into every newer version on the Apple Watch. I totally get that app users can’t get all the bells and whistles but you can definitely give a little more especially since the app when linked can read our HR and our distance why not give us our output, and elevation. I agree leave the leaderboard features to those that purchase the actual product. But metrics for so many of us is how we gauge our progress. Just a thought..Lovelyone75Version: 15.4.1

Love my Peloton!I absolutely love my Peloton and the convenience that it is! I used to drive 20 minutes to get to the nearest gym about 4 times a week for classes. That commute took time away from my family and myself, plus it added to my gas bill. Now, from the convenience of my own home I can hop on my bike and then tune in to quick, focused workouts (like 10 min core, or 10 min arms) or even yoga to finish. I have encouraged two coworkers to buy the Peloton already and they absolutely love it. I am also no longer worried about having the latest athletic wear, as no one cares what I am wearing at home. The bike is more expensive than my gym membership for now, but with no interest and fees, the moment I pay off the Peloton itself and move into a simple subscription fee, I am actually saving money. Wouldn’t change my decision and would recommend the bike to anyone! My only wish is that Peloton would add full body floor workouts on the app. Peloton has tread classes with full body workouts, but I have yet to see this for the cycle bike and hope it comes soon. Happy shopping!.TafairbroVersion: 9.1.0

Apple Watch connection unstableI love Peloton and I love the app but the Apple Watch connection is extremely unstable, as well as connection to a chrome cast device. I’ll usually cast my workout to my tv using chrome cast and then connect with my Apple Watch and sometimes it works fine but other times the workout will sort of freeze and act like I never even started it yet it plays on the tv and I’m “connected”( even though no data is being collected apparently) to my Apple Watch. I then go into the app after the workout is done only to find that no stats were collected from my watch even thought it was supposedly connected. It’s frustrating because I want to see my progress during workouts and this is just an entire day lost at this point and it constantly happens. You shouldn’t allow the Watch to connect to the app unless I explicitly tell it to because that is the problem I believe, that the app is open on the Watch and connects automatically while also sending me a notification to connect. I think this throws off the connection..Scr3amoQu33nVersion: 15.31.1

One of my favorite appsI don’t have a peloton bike, but I am using my Apple Watch and cadence sensor on my bike and this app is amazing. I like using it for cycling, but I love the strength training too and the Pilates. There are so many options it is helping to keep me interested. Also, I’m not perfect and I took a break for a while, but I knew I should come back. I knew because I remembered all the great options and I told myself I would just do a brief strength training and that got me back on track. Obviously you have to show up and put in the work, but with so many options you actually have to be making an incredible amount of excuses to not do at least one of the activities on this app a couple of times a week. The instructors are so encouraging it is so helpful to remain engaged. The music is so much fun and you can see all the tracks. HIIT options are so much fun and you can really feel it even if it is only 10 minutes. Totally worth it!.PeacebowVersion: 14.9.1

Good app - needs more personalizationPeloton has made some great enhancements over the past few years. But as someone that went through recent life events and is returning back to working out, I would love to have a workout plan pre populated so I don’t have to think. I don’t mind searching for workouts, but when life gets busy, the last think I want to do is spend time searching and structuring my workouts. It would be great if there was a questionnaire that asked about access to equipment or gym, what music I liked, fitness level, time willing to commit a week, class length, class type, etc. and then from that questionnaire, I would have a section that has pre stacked suggested workouts where I can just get started without thinking - a program catered to me. For example, day one could be tread with Andy, day two would be strength with Rebecca, etc. The content is already there. Peloton has an opportunity to then recycle old content from a few years ago, while highlighting new content..EZpeloton123Version: 15.70.2

Could be awesome with a few tweaksWhile it’s mostly great there are a few key things that could make it so much better: 1. Let users PAUSE pre-recorded rides! I understand you can’t pause a live ride but when you are doing a recorded ride and you need to use the restroom or hell you experience a phenomenon I experience quite a bit which is my foot falling asleep and I need to walk it off it would be great to be able to pause your ride. 2. Glitchy classes- some recorded classes are super glitchy and you won’t find out sometimes until partway through that particular class when all of a sudden you see the circle on your screen and it never reloads. You end up having to exit and your only options are to start again or delete the ride. 3. FAST FORWARD- Sometimes users want to take more than one class one right after the other. I would rather be able to skip or fast forward through the warmup of the second class and just just right in. As of now there is no such feature..ChelsmVersion: 12.4.1

#PelotonFamilySpecifically what makes it 5 stars? Lots of great classes, instructors, challenges, integrations, and a seamless experience that makes it that much easier for us to achieve our fitness goals..PhD in App ReviewingVersion: 12.4.0

Review re musicI’d prefer if songs did not use the N-word. Other explicit language is fine, just not racially explicit language..Peloton reviewVersion: 14.1.0

ConvenientIt’s like having a personal trainer in your house whenever you want it. Convenient and you don’t have to drive to a gym..Bbsquared33Version: 12.4.0

SmugglerBrought my bike to Toronto in 2016 ❤️ Just started Using the app with a Cybex treadmill. So great. Wasted years not using the app ! Thanks Peloton.Cheryl/TorontoVersion: 14.8.0

Changed my lifeI’ve lost almost 15 pounds over the summer and feel like a completely different person!.Luke ArmbrusterVersion: 14.4.4

What was expected and more!Try it, you don’t run out of motivation!.HillkarenVersion: 9.3.0

Love all the optionsI don’t currently have a Peloton bike but I am loving the workout option the provides..AShindleVersion: 14.8.0

Peloton vs bow flexLove the app. Only thing is I can only see cadence not resistance. I have to be paying attention to hear or read to see what we should be at. Other than that it fantastic.SdezeVersion: 14.9.0

Best fitness app out there!These classes are the best! Definitely a game changer! I add at least one of these workouts to my regular workout each day! The classes add variation to my workouts and keep me focused and motivated on those days where you feel a little less motivated to work out! So many instructors and classes to choose from and great music! Kendal Tool, Emma Lovewell and Jessica Simms are sure to please, every time and 30 days free with no strings attached, how can you possibly go wrong?!.Maralee175Version: 14.8.0

Great Classes, App could be betterSo far I think the classes have been great! I am only giving 4 stars because I think the app could be improved by adding a search function so we can find classes more easily..LisanicflatVersion: 14.8.0

So much variety for everyoneSo much variety that one can never get bored..Manjit1230Version: 14.7.1

Maya’s reviewSuch a great app really make me feel like I’ve accomplished something!.AsdfvetVersion: 14.7.1

Disappointing functionality, great classesI’ve loved all the peloton classes but I’m very disappointed that the Apple Watch app, which integrates heart rate sensing in the peloton app, only integrates with the phone app, not if you’re using an iPad. I don’t know why it’s set up like this but it’s disappointing and frustrating. Classes are wonderful and cover a wide range of abilities, with lots of different class lengths and music options.RedSparrow04Version: 14.7.1

ADDICTINGWhat more can I say!!.Mamanda13Version: 14.7.1

Glitched when finishing workoutLove the classes. Good instructors. My problem is that when finishing a workout, it’s stuck at the rate the class screen. No matter how random my grade is, it won’t leave that screen. I have the iOS app, Apple Watch S3, and I airplay it..Solaryellow2000Version: 14.7.0

Love it, please add these thingsKeep it up guys you will have a customer for life. Amazing. Please add filter for equipment (I want to filter out weights) 🙏.Hbz125(@@)Version: 14.5.0

Inspirational and AddictiveWhether you have the Bike or the Tread, or not, the Peloton app gives you a virtually unlimited library of classes for all levels. Even when you don’t feel like showing up, the instructors make you feel like a champion and provide the motivation you need to do your best and finish strong. I would give the app 6 stars if I could..IntyroVersion: 14.4.4

Lacking functionalityI have no major complaints about the peloton as a bike and I’m loving using it. The one thing I would LOVE to see are sub-genres of music! I love Latin music but cannot enjoy a single Latin ride as it’s mostly reggeaton, as if Cumbia or salsa don’t exist? It’s too vague to offer “EDM” playlists, which could include anything from happy hardcore to trance. How great would it be if we could see a “grunge” playlist instead of a “rock” playlist that includes all sub-genres like punk and pop rock? Same with hip hop, why lump in artists that are incredibly different like Nelly and Mobb Deep in the same genre? One is clearly more pop and the other is boom bap rap. I know I’ve seen the community complain about Trap playlists, expecting southern hip hop music while ending up with only EDM more similar to dubstep. Please, music lovers have specific needs when working out!!.Rivey32Version: 14.3.1

A few tweaks plsI love the platform and the app. A few improvements I would love to see - an ability to easily stack up a few classes that you are going to complete in a row (warm up, ride, stretch) so that they play continuously and a better description of the classes when you click on one rather than the generic (eg. this is a core class with one minute planks and lots of bicycles)..KimberlyaccVersion: 14.4.4

Simply fantasticI have to say without our Peloton bike and app over the past 3 months, my wife and I would have gone stir crazy. An absolute life saver! We now have no need for a gym membership! Thank you so much:).PaulwcaVersion: 14.2.0

LOVE ItI have used the app at home and also on spin bikes at the gym for a make-your-own spin class. The workouts are great. This is a game changer..LDee99Version: 12.4.0

Bang of a coach and rideFantastic workout and motivator. You rock.LucDes01Version: 14.7.0

Offline please!I know it’s 2018, almost 2019 but my gym doesn’t have free WiFi. If I’m paying a monthly fee, PLEASE allow me to download a class so I can watch it without using all my data! Love the classes!!!.Leowp11Version: 10.1.0

Like the workouts, don’t love the appI really like the workouts but the app definitely could be better: 1. Stretching classes register as a rolling workout in my activity app. 2. Workouts are not recorded in my activity app and does not connect on my apple watch if I use the apple tv app (apple tv runs on the same apple Id account), it only does when on the iphone app. 3. There should be more filters when looking for workouts, such as equipment needed 4. Not all workouts are indicated as to which difficulty level they are (would be appreciated on workouts such as yoga and pilates).Gab2900Version: 14.8.0

The Best App I Use On A Daily BasisI watched commercials for Peloton on TV and was intrigued. However, the price of the equipment seemed expensive to try on a whim. During Covid I found a promo for their app for a 3 month free trial. I have a stationary bike at home and decided to try it. The classes were as good as or better than those at my local Y. Then I discovered the other types of classes from strength, stretching, bootcamp, running and yoga. Slowly, I’ve been incorporating these into my daily routine during these Covid-days. I stream from my phone to my TV and it is like being in a class environment. The overall quality is great. It is truly a community and is helping me to really start to get back into shape. This is by far the most useful app I use. Well worth the money and better than 5 stars! I will buy a bike and I will buy a tread in the future. Thank-you Peloton!.AaronintorontoVersion: 14.4.0

Mobility MeI can’t tell you how much Peloton’s mobility classes have improved my life. When I discovered Peloton, I was skeptical because I was in such bad physical shape. At 54, I thought my best days of workouts were behind me, I had a very small range of motion in all my joints. When I tried the Mobility classes for the first few days I would cry, not because of pain, but because it felt so good afterwards. I’m still working on my Mobility, but after a month, I now have started low impact cardio and I can move!! So thankful for this app, but especially thankful for the mobility exercises! Thank you!.West side WandaVersion: 15.72.0

Thank youWow! Amazing work out! Perfect for toning.☾m᥆᥆ᥒ☾Version: 15.70.3

Great workouts, calorie difference is frustratingI have a peloton bike and use the app for running, strength and stretching. Instructors are great, class variety keeps it interesting. However when I use the app my calories change when I complete the class to less than what it previously showed. I was hoping this would get fixed with the update, but it has not. I was disappointed in this. However best home workout program/app that I have ever used.Kay111111!Version: 15.70.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 15.76.0

Peloton: Fitness & Workouts Negative Reviews

You don’t even get rollover classes how cheapSince I’ve always been paying for 1299 and used to get all classes now it’s limited to three a month and if you don’t use those they don’t roll over like a phone plan . Everything is changed for the worse. Even the strength classes are getting real cheap 20 minutes 15 minutes and even some of the main people that do strength training and now getting pulled into rowing Boot Camp in boot camps see choices, slim, and then they purge classes so fast you forget if you don’t hurry up, you’ll miss it, lotta new things have changed in a bad way. Even the music is bad again I loved everything in the beginning it was real authentic. It was fun. There’s no limits on anything fully did a great job now it’s a mess I used to . For my classes not anymore. Yes I’ve sent stuff to the team. Nobody listens nobody changes anything it’s a disgrace. You guys gonna ruin a good thing. Keep it on the way it is. I say bring back the old classes if you’re gonna charge more money at least make it worth my while those would be awesome. Class is the real classes the fun classes. Get better licenses for the music cause it’s starting to stink start making the strength classes longer so I feel like I’m taking a strength class. Stop taking the guys that are really good at weight training like Andre and sticking him in a boot camp row class and limiting three cardio a month is horrible and a joke.Jrizzo16Version: 15.72.0

Duplicate Subscription fraudBOO on Peloton!!! Warning - If you get this app to use while you are waiting for delivery of your bike/tread, beware to cancel your trial subscription when you start your full subscription at delivery/installation time. Even though my family members linked their App to our bike membership before the end of the trial period, Peloton continued to collect money from us for multiple individual subscriptions. This is managed through the Apple or Google pay systems - search for “How to Cancel a Peloton digital membership” on Peloton support site. Peloton denies all responsibility for the duplicate subscription and forces you to talk with Apple/Google to resolve this. They do not care about your satisfaction or inconvenience even though they develop the Apps and so control the membership behaviors, and must receive a significant fraction of the collected funds. I spoke with several Peloton support people and while pleasant, they showed zero flexibility to help a customer and were very firm in just stonewalling people who have paid a lot of $$ for their equipment and content. I am much less satisfied as a customer because of this small glitch - entirely because Peloton is handling this so callously. I am sure that some class action lawyers will make solid $ from bringing suit to correct this lousy App behavior and Peloton’s abandonment of their customers..JnschinVersion: 14.4.2

Do Not Buy This Product! Company does not care about customers or whether the product is safeUpdate. Finally received my part. I can not to move my seat and the chat with peloton is a joke. Do not buy this product. They are NOT available after you buy the product and do not care if you have issues with it. Update. Still have not received my recalled part. They said maybe end of August. So that is 4 months without my bike and Peloton does not care. The customer support is AI It does not stop them from continuing sending me emails to come back to peloton though. I am completely disappointed in the product, the support and this company. The advice on the recalled seat post was to not use the bike until you receive the new post which you have to order. I ordered it and 2 weeks later I get an email that there is a delay so I will receive this item sometime in June. So I am paying for fitness app (the all access version) that peloton has told me not to use part of for a month. A MONTH! I called and asked if peloton user would be compensated for what we are paying for and asked to not use. The answer is no. Your only option is to pause or cancel. So you then just get nothing. You don’t have to pay but you don’t have access to anything. I think this is unacceptable. A week would be ok but it’s a full month..Bothered77Version: 15.62.0

Disappointed with Stack feature limitationsPeloton is definitely leading the pack with its classes and what it offers, so the Class Stack feature was exciting to hear about until I tried it. I enjoy doing a couple bike classes one after another or complimenting a ride with some yoga after, however using the app on my computer/tv it’s annoying that it doesn’t auto populate the next course following the end of the previous. Peloton Team, if you read this please enable this as an option so we don’t have to unclip or stop what we planned to be a continuous workout, or even take our attention off of what you claim to be selling, personalized fitness. Even if you added a timer of “next class to play” with a 15 second or so countdown to cancel, I’d rather decide to get off to stop and interrupt a class that’s just begun than to have a class stop and interrupt my flow. It can even be an option under settings for people who don’t want theirs to auto-play. Personally I don’t feel the stack feature serves any purpose otherwise. Compare it to listening to music, why would you want to click every song individually versus a playlist auto-populating during a workout? I find this a little annoying and nonsensical. Hope you can improve this feature..JustforyourmotherVersion: 15.53.0

App is good... please fix Apple Watch Heart rateI have been using the app for about 8 months... it has been good so far. I got an Apple Watch last fall and the HR does not work regularly with the app. My wife has an Apple Watch too and has the same issue. All SW is up to date and the integration just does not work. A simple Bluetooth HR monitor works fine but then I have to turn the Watch integration off. 🙁 Update 5/9/21 - The Apple Watch HR integration just does not work regularly. The watch and phone are running the latest versions as of this date. My watch constantly says it lost connection to my iPhone when they are 1 ft apart. This always happens on my second workout when I am stacking. As soon as I dismiss that message the HR monitor starts working again. Then, once my watch screen turns off the connection is lost again. I have discovered closing the app and restarting it seems to resolve the issue until I get to the second workout with the app open. Update - 8/7/21 Integration with my Apple watch is broken again. Peleton says it cannot find my watch when my watch is clearly paired with my phone and other app work fine. It is apparent that Peleton does not do proper testing to verify functions or they just do not care about devices other than their own..Carshopper82Version: 15.11.0

Just not greatIt’s an app you want to love, but the UX is just constantly frustrating. It seems like every time they launch something new it’s like 90% done. Always a catch. Want to try a strength program? You can’t stack the classes- even the recommended ones, without finishing one first. In the middle of a strength program? It’s not even your recommended class even though you’re on the recommended day. The stacks? Easy to add… so frustrating to move to the next one. Outdoor run with Apple Watch? Not unless you bring your phone. Appletv airplay? It works, but your metrics don’t make it to the screen. Offline a class that doesn’t finish downloading? Goodbye storage. They never actually delete themselves and there’s no UI for removing half downloaded classes. New strive score? Only heart rate based. Doesn’t actually use stength training. New strength training body muscle use chart? Doesn’t work with older clases. It’s just 90% everywhere. Death by 1000 cuts. It’s like they test new products live with the users rather than before releasing. App is treated like a cheap tool to be just Intentionally bad enough to make you want to buy something. It’s Netflix for fitness. Not an actual piece of useful exercise technology..Djh144Version: 15.32.0

HORRIBLE CUSTOMER SERVICEI’m literally 1 hour into a chat right now with a totally incompetent representative. I’m trying to switch my legacy membership over and they cannot seem to help me figure that out. I guess because I don’t use peloton equipment and I only use the app for my workouts, I don’t really matter as a customer. They are telling me that I have a third party membership so they can’t answer my questions. I signed up on the website for my membership for their app, how is this third party? Because the device I use is Apple am I supposed to contact Apple for support on THEIR service? I would also like to add a separate profile for my husband to use since we use the same tablet and app for our workouts but I guess because I’m just a meaningless app customer I cannot do that? So we have to share a profile and have all of our workouts and preferences combined and mixed together, which makes no sense. We live in the same home and use the same device for workouts but I can’t simply have him click his own profile within the app to access his personalizations so they aren’t combined with mine? OKKKK peloton, talk about a money grab..ItsmeElleBVersion: 15.69.0

The worst customer service.I am posting my experience with Peloton in Canada. I ordered the peloton original bike in July and it shipped in mid August. I really liked the bike. When peloton released the bike + I just made the 30 day cut off to return my bike and get the bike +. When I called peloton they told me I have to buy the new bike and return the old bike. My payment was processed. My bike return got postponed 2x (no courtesy calls). My new bike delivery got changed 3x (again no courtesy call). My original bike was picked up on Sep 23rd, and I have still not received a refund. Every time I call in the employees either shut the phone on me or blame it on billing and refuse to transfer me to a manager. I’ve also tried the email method 6x where I get a response 50% of the time just blaming it on the billing department. I finally had it and cancelled my Bike+ order thinking this might pressure peloton to get me my refund. Peloton’s customer service is a complete joke. Their BBB rating is a D-. Buyer beware..Philipauer91Version: 14.4.4

Way too much unnecessary commentary!!I’m new to this app this week, mostly using it for the spin classes. The classes are so overshadowed by instructor chatter that it’s distracting and at times unintelligible from the workout instructions! I for one am not interested to hear about the latest billboard chart ratings & music history, motivational hype, or any other personal quips. If I could turn down the volume on their voices and turn up the music and just watch for visual cues that would be one fix. Alternatively would it be possible for instructors to simply lead a selection of classes without the excess chatter & with clear & concise workout instructions?.HM.ThomasVersion: 12.4.0

New update no filterThe most recent Peloton update filter feature is missing. Please fix..WestcoastmentalityVersion: 15.71.0

Classes completed don’t show up anymorePlease fix!! The classes I have taken on the app are no longer check marked, please fix!!!!.FixnikeVersion: 15.37.0

Double chargingJust found out that Peloton has been double charging me for the bike membership for 2 years; $55/month and the app $12.99/month. The app is suppose to be included. Can the developer contact me? No way to find it online..Tiffy DurziVersion: 15.36.0

Good on the bike, not for outdoor runningNot enough accuracy to be used as an outdoor running tracker. The guided runs are nice, but I’ll stick to Strava for running..User_pcVersion: 14.0.1

Keeps bufferingVery disruptive! My free trial was great, so I signed up for a subscription. First class of subscription, and the instructor is blurry, and the ride keeps buffering! Please get back to me! If this keeps up, I’m interested in a refund please!.Mfc629Version: 12.2.1

One star. Bad user UX bad UIIn order to get to your saved rides or stared rides it takes like 4 clicks and is not easy to find. By luck I stumbled across it under filters. Fix this and I’ll change my one star rating. Your saved rides should way easier to get to..This ducksVersion: 12.1.0

Apple Watch integration very flakyWas very excited to see the addition of Apple Watch integration for seeing my heart rate on screen during workouts, but so far it has worked very poorly. The Peloton app loses connectivity after only a few seconds, even though I see the Watch app still displaying my HR. Hopefully this will get better with subsequent releases, but right now a big disappointment..--4mykids--Version: 12.0.0

No Apple TV app?You want me to follow along with a yoga routine on my phone????? Make an Apple TV app! Otherwise this is way less useful..MkelliotmkVersion: 12.0.0

Overpriced for service provided.This app is a good substitute to purchasing a peloton bike but comes up short on value for its subscription cost: 1. Classes that are saved and played after the fact should clearly show the cadence/resistance/output target prescribed by instructor. At times, it’s very confusing to follow what is going on. 2. You should be able to mute the music but keep the voice. I have yet to find a class where the music preference actually continually motivates me. Or even better closed caption the instructor. 3. You should be able remove the progress board and replace with something useful..Canadian Bacon 451Version: 11.4.0

No Apple TV AppWhy!?!? I would not hesitate to continue if there was an app for Apple TV..Acs604Version: 11.0.1

Wasted potential, not worth subscriptionI had heard about Peloton for a while now and figured I’d check out that app after just using YouTube video classes for the past year. The classes are literally just a video of someone cycling indoors. No on screen information such as what your current cadence or work rate should be. Useless. I can’t believe anyone would subscribe to this when there are hundreds of videos available on YouTube for free that have much more detailed information. Clearly their end goal is to get you to buy one of their overpriced bikes once you realize how useless this app is..ArgaudetteVersion: 8.5.0

Poor Apple Watch connectionI love this app except for the Apple Watch connection. It is super finicky. Sometimes it works great sometimes it will say poor connection watch is not close enough while the watch and phone are side-by-side. I will change my review once this issue is fixed..Mush208Version: 14.10.1

Support With App SUCKS!!I love, love, love my peloton App. In fact I love it so much I have shared my digital app subscription with 2 friends. However... my one friend doesn’t use it. Such a waste. So, now I want to share my app and experience with my sister and cannot remove a person from my subscription. I call peloton who says it’s nothing to do with us, sorry about your luck, it’s third party Apple.. call them. So I do (and I feel this strange) Apple confirms that I have to call developer of app which is... peloton. How stupid is this? Frustrating and 2hrs into this... yet again. I see the subscription and ‘sharing with 2’ but no ability to mange..KimdulinVersion: 14.7.0

ANeeds an app for AppleTV..NgovernoVersion: 12.5.2

Be carefulIf you aren’t sure if you’re going forward in using this app, be careful how much personal information you put in the profile. Peloton does not have option to delete your account and customer service is not sure as to why they don’t. So all your data stays with them, unless you go in and change it before you logout. Not sure I like a company that isn’t transparent about that then..Djc967Version: 12.5.2

No Native Apple TV App?!?!?Impossible to use with streaming from iPhoneX. Every phone call resets the workout to the very beginning. So frustrating. I’m switching to Beach Body because they have a native Apple TV app for my 4th gen Appletv..SLR HamVersion: 10.9.0

Filter optionI relied heavily on the filter option to pick my length and my favourite instructor’s and now it’s gone. Really disappointed and ruins the experience bring it back please..Coolbunny251Version: 15.71.0

Love the app butGreat workouts, instructors and music but my app constantly changes my km’s ran/calories burned and points earned once I finish the workout. I’ve contact them multiple times and nobody has been able to fix the problem. Very frustrating in trying to track my progress when it’s not accurate..Cortnieg05Version: 15.70.3

App membership - cheap3 classes a month… who came up with that? I’ve been paying and using the app for over a year and now have to pay double to go over 3 classes a month? Not even 1 class per week. Horrible..Jstineh003Version: 15.70.3

Removed cadence on iOS?Ok, first you take away features and charge more but come on, you removed the cadence for the mid-membership which was functionality that already existed? How stupid and cheap of peloton. That feature costs nothing since it is only a Bluetooth connection to a non-peloton bike. Paying the near $20 a month for only 3 classes is ridiculous and then you remove the cadence feature, well that is just plain greed. Bye Peloton, never again and glad I do not have a peloton bike or I would be stuck with you..Mitcher16Version: 15.70.1

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