H&M - we love fashion Customer ServiceH&M

H&M - We Love Fashion Customer Service

  1. H&M - we love fashion Customer Service
  2. H&M - we love fashion App Comments & Reviews (2024)
  3. H&M - we love fashion iPhone Images
  4. H&M - we love fashion iPad Images

Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!

Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!

Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!

Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.

Save the items you love the most in your own list of favourites — just tap the HEART ICON.

Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!

Don’t miss out — download the H&M app now!

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H&M - we love fashion App Comments & Reviews

H&M - we love fashion Positive Reviews

Nope.I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store.Version: 12.1.1

Change the shopping cartI love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!!.Version: 22.44.1

Customer ServiceI was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch. I’m sure you need to use sources outside the US, but this particular employee was useless. I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M..Version: 21.24.0

This app SuuuucksI love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system..Version: 9.7.2

My only concernI really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄.Version: 9.7.1

Shopping With H & M App Saves Time and MoneyI’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores..Version: 11.1.1

Issues w app too!!I am always made to call customer service after the & the end of my my troubles & no one speaks proper English so I have to attempt this call three or four times call until gets made at least three times. Then they have me wait while they do an “override order” & then wait while to call again to see if it works again. There have been two orders since March & today & I hate going out. Plus the stores don’t always have the items on my list from the app. Yes! This is WAY BEYOND ANNOYING. If nothing is done about this, they will start losing customers. I suggest some kind of pay back for wasting our time..Version: 23.13.0

H&M over allH&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think this app is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️.Version: 11.1.1

HorribleUPDATE: I had to come back and give H&M a little love. Yes, the shipping takes about 2 weeks. But they do let you know that up front. Still dislike the app BUT they really have quality products and I can’t find anyone to beat their prices for what you get !! I am and will continue to be an hm customer. Love this store, just not the shipping or the app lol ORIGINAL: I just dislike this app a lot because it’s inconvenient to use. H&M also has some of the worst delivery options and never actually give you a date for delivery just a broad, generic range (9-14 days standard). They are late often. The website has many issues, isnt up-to-date with my orders usually and offers no real help at all. Not happy with H&M at all right now..Version: 14.2.1

Fast convenient app!This app makes everything fast and easy to shop. Being a mom, and working full time we don’t always have the pleasure of going out shopping. This app has everything and more. I love how I have my information is all ready plugged in for a fast check out. I also like that depending on height and weight age it tells you the recommended size. That way you don’t have to go in stores. This helps with a busy life style that might not be flexible for shopping. They really try to accommodate and make the experience as if you where right in store picking out your outfit. I have had a good experience!.Version: 12.2.1

All goodI love H&M his reward system, it is so easy to use the coupons and sometimes you can use more than one. I think they’re basic T-shirts, underwear and socks are the best and I have been using them ever since I was a kid. I now have four kids of my own and buy these items only at H&M for them every single year. Today I received a five dollar reward as a sorry we have been really late with our shipping. I really appreciate this, because I have ordered online three times since April and it is taking a really long time for the order to arrive, and I probably wouldn’t have ordered online again if it wasn’t for this reward. Good job H&M..Version: 20.11.2

H&M Employee ReviewI actually really enjoy the new updates I just wish it was more up to date. There’s a feature called the “In-Store feature” and it was what’s available where but it’s hard to navigate or find stores nearby, some won’t even show up including my home store. When I sign customers up to be members on their phones we found that it was most annoying to find our birth year because it’s on a calendar not a manual type in, this is a problem because most my clientele is over 18 years old and well past there twenties so we take a good five minutes just to pass through by the month. Many customers didn’t even want to bother with it. Please fix it! :(.Version: 12.1.1

Really badWow there are pretty bad reviews of the app, i always order in the app because there is no h&m over here, So at first it was ok but now i am getting upset , because every few times i get an issue and there are getting worse, so now the issue that i have, is that i order a few days ago and i can not see my orders not a single one of them, also i tried to buy a sweater and it said that it was low on stock, so i didn’t order, the app didn’t let me add it to my bag and now its available, whats wrong with you? really, and with all the bad reviews, you just dont get it, i really am starting to hate the app.Version: 10.2.0

Issues with receipts?I buy almost everything online, but on occasion I go into store and bring some items to return with me it’s a bit tricky if i didn’t securely keep the paper with me it’s shipped with. I’ve noticed the feature to view receipts from online purchases has been down for some weeks now. This made returns very quick and easy, and when I called h&m customer service to ask why it’s down the woman simply said it was working some of the time and it was supposedly working a few hours ago. Please fix this issue. I also use it to quickly view the items I’ve purchased, because the shipping is taking much longer at the moment and I try to check the date of which items I ordered..Version: 20.11.1

Hate the new app!!I don’t understand why would you mess with something that was already great to start off with?! H&M has been the main clothing store for me and my family for the past 5 years. The styles and prices are great but this new app is really pushing my buttons! It’s really frustrating! 1. All my favorites got deleted. 2. It takes forever to load a page. 3. You can’t filter the sizes. 4. The layout is confusing. I guess I’ll wait and see if they fix it somehow cause if not I’ll probably have to find another store to shop at cause it’s not worth getting frustrated over an app! Please fix this H&M!!!.Version: 9.7.1

Wrong size AND colorI am from Europe and I used t love shoppig there. Their services are great and very reliable. However, in the United States they are poor and very slow. It is the third time I ordered online and I received the wrong size! First I ordered a white medium top, and they sent me a red small top. Secondly I ordered a medium dress and got a large dress! And third, I ordered a medium blazer and they sent me a large one! I went to a store to talk to them and she said the workers are confused because they are in the process of changing the sizes at the moment and nothing can be done to send me 38 instead of 40. Very unhappy with H&M shipping services!.Version: 10.0.0

H&MThe online app is the worst .... it should be user friendly and it is the opposite! Attempting to check out is futile.... they continually deny any charge one uses-the computer system used is totally ineffective . I am not alone in this and have heard from many customers who have given up shopping with H&M. Who in this day & age can afford to lose business?!? I am a substantial citizen- was told to call my bank to check if they were called... the answer was NO. I was a regular shopper with this site but am giving my business elsewhere since I have spent too much time & frustration trying to order-I can well afford to purchase anything I want- Shame on you H & M for not getting your app “fixed” to accommodate customer support!.Version: 20.0.0

Good, but needs some updates.I was a little frustrated with the app a while back when it was still in the midst of all the updates because my favorites completely disappeared. While I never got them back, the app is running smoothly enough now that I don’t mind, and I love the new member program. I do wish though that there wasn’t a cap on how many items I can add to my favorites. It would also be great if there was the option to check store availability for items within the app instead of having to go to the store. Would also love if there was a waitlist option for items that may come back in stock..Version: 11.2.1

Some feedback and suggestions for appHere’s some ideas I have for the improvement of the app. - Ability to filter and sort in the favorites tab the same way as in the shopping tab. - Ability to enter my sizes for each type of clothing type so that when I save clothes to my favorites it defaults to that size, instead of having to set the size for each individually. - Receive notifications for when items in my favorites are on sale or sold out in the selected size and color. Otherwise, thank you for a great app and great clothes!.Version: 11.5.1

Limit on how many items I can “like”I enjoy the app, but I wish I could organise my “liked” items and also “like” more than the allotted amount of items! I find it silly that there is a limit to how many items I can keep in my reserved “like” section! I find it hard to find the items again to reconsider if I would like to buy it or if it is a piece of home decor, and I just need to go measure the space I wish to put it in, I can’t save the item unless I delete another “liked” item. Please don’t cap or limit how many items we can save in our “liked” section! It means there’s less likelihood that I’m going to be coming back to find the item again and purchase it..Version: 20.10.1

Clothes for kidsI am a long time customer. I believe H&M has great styles and quality of clothes for a reasonable price - especially for kids. However, I have been a bit disappointed and a bit annoyed to see that when I am browsing boy clothes for my three boys, I see a lot of obvious girl items in the selection. I specifically select the boys category and their size ranges to make shopping easier and faster and a lot of girl clothing items seem to appear with my search. While I can appreciate gender neutral garment items and while I understand the whole gender and equal rights movement - I believe if I select the boys category I wouldn’t have fringes, flowers or bows and very feminine style clothing come up with my search..Version: 10.10.0

FIXED- Order history is an issueChanged to five stars cause the order history finally works for seeing all orders in the latest update!!!! Thank you!! Previous review: Loveeee shopping on this app! Super easy but I give it 3 stars because order history doesn’t work at all. I order a good amount and really wish I could track my orders in the app. It always says there’s an error. Has for a very very long time!! Wish I could start a return and cancel from here too! Please fix this! I’d change to a 5 star immediately if that worked..Version: 21.8.1

Only use the app to see what’s not in storeTo be honest this app is annoying. Meaning you click on something the page gets stuck and you can’t get back to your list you were just on. You search a store it gets stuck, you check sizing it gets stuck on that one page. I miss the old H&M website before the app honestly. Coordinates aren’t together up here, they could make choice selection easier but I think they do that on purpose so you look through the inventory. This is starting to remind me of the Zara app, it’s too much. Not simple enough.Version: 22.5.1

H&M love love love💕💕💕Value for money!!.Version: 11.6.0

Favorites no longer showing after updateI just update the app to the latest version and the favorites keeps loading and I cannot view any of my saved favorites on the mobile app.Version: 21.15.1

It’s just okThe usability isn’t great and it’s a bit slow.Version: 11.3.0

I can’t access my favouritesIt’s been about a week and I can access my favourites in the app, please fix!.Version: 21.15.1

FRUSTRATEDI have loved this app in the past but for the 2 weeks I have not been able to access my favorites. I get a error message every time I try to look at them. I have deleted the app and reinstalled it and I still get the error message. The problem is obviously on your end. I have written 2 emails to customer service and have not received a reply. Please fix the issue. I refer to my favorites all the time to check out of stock items I wish to purchase and it is very frustrating not being able to gain access.Version: 21.15.1

EasyGreat app.Version: 14.5.1

The Best⭐️⭐️⭐️⭐️⭐️.Version: 14.5.1

BestJust love all the deals everything❤️❤️❤️.Version: 24.7.0

EverythingIt’s a most affordable brand with a great quality. Always enjoyed shopping with HM..Version: 24.7.0

AwesomeBeen loving online products.Version: 24.3.1

I love H&M such great store with the great pricesI’ve been the customer for H&M for so many years, and I found it very affordable has so many different options and great prices.Version: 24.3.1

AmazingThey have so many cute clothes omg.Version: 24.3.1

BestLove H&M.Version: 24.3.1

Merchandise creditI got a merchandise credit card when I did a return and I went to use it and half of the pin got erased while I was scratching off the pin area. the.Version: 24.3.1

Application 🩵Application efficace, bien faite … j’adore 👌🏻.Version: 24.3.0

ReviewI find the app easy to use - however it is frustrating when your in baby boy section and there are girls items -.Version: 24.3.0

J’aimeL’application n’a jamais de bug, tout est clair et c’est facile de voir les produits..Version: 23.49.0

Amazing app!Easy to use and lots of discounts on the app. Who doesn’t love discounts lool.Version: 23.49.0

ClothingLove H&M clothes….Version: 23.49.0

Easy to shop and navigateLove this h&m app and the quality of their products are all solid..Version: 23.49.0

Change the picturesLove the app, hate the pictures provided. The poses and black and white photos don’t tell me what colour it really is or how it really fits.. so that makes it challenging to deicide how I want to buy something.Version: 23.49.0

Love H & MOnline shopping is great - I am very happy with selection and quality of items. Great basics and some fun, whimsy mixed in, which suits my taste..Version: 23.49.0

HangsIt sometimes hangs when I go check another app.Version: 23.49.0

Excellent service merci! Vous êtes professionnelMerci beaucoup Formidable.Version: 23.49.0

Une vraie boite à trésorHM Ma marque préférée tjr des spécieux, dés récompenses et des coupons de plus la qualité et la beauté des produits..Version: 23.49.0

Holiday shopping from my couchDrive to the mall and battle the crowds? No thanks!.Version: 23.49.0

SabaNice quality.Version: 23.44.0

Great merchLove hm.Version: 23.44.0

Amazing customer service!!!!I had an issue with my order and the agent was so extremely kind and helpful!!!! Definitely confirms why H&M is one of my favorite stores!!!.Version: 23.44.0

Easy to use!Love the H&M app!.Version: 23.44.0

App closes suddenlyThe app suddenly closes all the time….Version: 23.44.0

Amazing deals!Amazing styles for the whole family! Love the sales!.Version: 23.44.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.7.0


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