Google My Business Customer Service

Google My Business Positive Reviews

Great opportunity for your business to grow!When I started with google my business several years ago I really didn’t know what to expect. I started out playing around with it posting a few pics here and there and wondered if I would ever start figuring it out. With time, I started to learn the importance of how you can be found through google and what google my business could do for me and my businesses. It has truly opened doors for me and has showcased my three businesses in ways social media could not since a lot of my customer base googles out of state not knowing what to expect not knowing our area and then some locals google in and around our area looking for specific business ventures. I have really appreciated the thoughtful reviews I have received for my businesses from my customers and it has helped showcase some of what I am most proud of and that is helping people enjoy and learning to appreciate who they are by enjoying life to the fullest, the way we should all live :) I hope this helps someone want to understand and try google my business for their business. It has helped me and is continuing to help me. I know it will for you too with the right time invested and work out into it. One thing you should know just like anything in life you only get out of something what you put in. Make it count the first time! Post good quality content and help people understand what you and your business/businesses are all about!.Mitchbailey32Version: 3.25.0

Nothing To Complain About HereI have seen some mixed reviews here, and I can honestly say, as a small business owner, who uses this app daily, I can’t find anything to complain about at all so far. The app does everything exactly as I anticipated it would, and because it is a product of Google, I expected it to be simple enough to set up and use my business account, and update my business information when I need to, and every time I open it up on my IPhone to make any changes, it does exactly what I expect it to do. So for those of you who are experiencing difficulties, perhaps it is operator error, connection problems, or the device you are using. I realize that nothing is perfect in life, and I don’t expect perfection from anyone because nobody is perfect, but I do know that this app has worked perfectly on my devices when I needed it to. Thank you to the “My Business” app team for providing a great FREE way to promote my business all over the internet. Yes, it’s FREE!.BillyMillerOnBrockRoadVersion: 3.16.0

Great app with few fixtures neededIt’s great all in all, but the following is necessary: 1. The app from the home page always gives me the notification icon, but there isn’t anything inside the app that I need to check 2. Owners need to have some control over photos. For example, if we would like to delete our own photos which we’ve uploaded 3. Google tends to choose our cover photo based on most photo views even though Google asks us to choose a cover photo. The photo that has overridden what I chose totally gives a different impression of what our restaurant really is like (it was a private event) and I don’t like that. It isn’t what leads should see so Google is actually hurting us rather than helping in this regard. 4. I’d love for reviewers to be notified of when we reply to a review, and for them to have the ability to reply again. Some feedback needs further discussion. Currently, I have to ask reviewers to write us back by email to continue the discussion - which is time consuming. I understand that Google Reviews were not meant to play the same role Yelp reviews do, but in this generation it needs to play that role too..JennifercmansourVersion: 3.0.0

My Business App ReviewThe app overall is a nice tool to use when checking in on how your business is doing online. Able to review your Views, Searches, and overall Activity for each of your businesses. A nice feature I like is the ability to respond to questions and reviews right away. However, this feature isn’t working very well. When I go to respond to a review, the text box function freezes when I try to highlight a word or go back to a prior sentence for editing. I am forced to write my review response in the Notes App and copy/paste it in. This is especially annoying after I’ve written almost all of my response and after it freezes, I can’t even highlight what I had already written. The only way I can get the app to start working is for me to force close the app and reopen. Other than that, the app is pretty nice! I can upload photos and business updates all from the same app. Highly recommended if you own a business and want to own your online presence..Wv SWAT vWVersion: 3.32.0

The app is necessary! No butts about it!Yes the app itself is awesome if you’re a small or even large business owner with an online presence through Google My Business. You are able to do everything you can from the desktop while being on the go, you can upload pictures or change biz info and make posts which are very useful along with getting notifications if a customer leaves a review etc it’s all right there at your fingertips. If you’re looking to get verified and have problems with that it has nothing to do with this app itself as I have seen others give a negative rating because of this when it play absolutely no role in the process whatsoever. Some things I would like to see in the future are the ability to message customers with some type of instant messaging straight from our GMB listings and this app as most customers would rather contact through text or messaging. That would be sick!.MichaelSublimeVersion: 2.32.0

Good, but…Obviously an important part to any business. The app is pretty good overall but has some flaws. I wish a link would produce a picture associated with it like LinkedIn and other social media apps. With this app you have to add a link and a separate pic. The whole posting process seems a bit more clunky than other social media apps. Also, when I click on the app it says review my page for updates. There is a submit button at the very bottom. It has never worked on my iPhone 10 or 12. If it tells me to add a cover photo, it never seems to work. If it does, no idea of what it will look like. There is very little feedback from Google. Also, there is absolutely no customer service from Google unless it’s possibly revenue based from Google Ads. While I don’t have any bad reviews, I see other good businesses get a 1 and clearly that person has never done business with them. Try to get that removed or talk to a human at Google and it won’t happen. I’d bet a $100 that they don’t even look at these reviews..RestinsuredllcazVersion: 3.38.0

Let us delete reviews.The app is pretty good. I can post without logging in. I can check stats though they aren’t up to the minute. But, I vehemently object to not being able to delete reviews (even suspiciously good ones). Some people are just mean with no valid reason except a desire to tank my small business which can’t compete well with my “perfect” competitors as it is. Nobody is perfect - especially in my profession but I should be able to block and delete what I know isn’t a valid review - i.e., one star and no comment just because I refused to work for free for someone being nasty to me and because I can’t work for free. I had to do a reply people may never read then solicit reviews from clients I know are satisfied but whose reviews may be discounted because of the timing making them look fake. I once had a client down rate me on Facebook after he couldn’t or wouldn’t pay me but I was able to delete it and block him. Business is hard enough with mean people and others looking for freebies at my expense..Frustrated law girlVersion: 3.1.0

Great app for my fingerprint & Notary businessIt’s been amazing how many mobile notary calls and fingerprinting appointments I’ve had in the Charlotte and Concord areas of North Carolina since we begun using google my business. The exposure has really helped our business especially in the slow season. Only issue I have is my customers complain about the hassle of dropping reviews.. the link does not take them directly to drop a review instead it lands them on my google page which can be confusing when they just need to give a review, sometimes they have to call back for me to direct them to click the review button to give stars and also tap below to write a post. This can be discouraging for new clients unfamiliar with google reviews and can inherently cost small businesses the much needed reviews to boost their online presence. It would be awesome if you guys can fix that.Kobican solutionsVersion: 3.27.0

App is great except...It’s great to be able to have control over the management of opening hours... posting images... and other business info. But the problem is there are people who write fake reviews. Whether with intent to harm your business or simply to earn free points on google & get the title of “local guide / expert”. We’ve had problems with a couple of the latter. We’ve tried numerous times to report them as having “conflicts of interest”, but Google is non responsive. It’s just unfair. We work very hard to satisfy our real customers and build a reputation. We do not need a non customer to berate our service and be empowered and rewarded by Google. Just look at their other reviews and you’ll know they’re just collecting points! For example, if they’ve reviewed 14 KFC branches & 10 McDonalds in 1 city, then they go and review the Ritz Hotel, you know there’s something very wrong. Also, if they’re reviewing a restaurant or bakery and have no food or invoice or interior photos, then chances are the reviews are fake..Office-Work-2020Version: 3.23.0

Love ItI have been using Google My Business for two years now. I will say that its been more then 65 percent of my businesses discovery!!! People find us perfectly on google. I wont go into detail as to what I love about it. Ill just say I love everything about it except the fact I can not block and email or a user from be able to see my business online. I have a customer who is refusing to pay and has a million excuses and when they find out there will be legal action taken I am afraid they will bash us with ridiculously bad reviews. So now I am hesitant about taking legal action. Meaning that because I can not ban them from my google business listing it is costing me the amount of money I am owed by that customer. I can not afford bad reviews being that Its a new business with only 24 perfect reviews. Anyways enough rant! Google my business is essential period!.TommyTrentonJrVersion: 3.16.0

Frustrated Small Biz OwnerWhile the app is mostly intuitive and easy to use. It’s highly misleading. They encourage you to post photos often and that is exactly what I do as I am in the beauty business. Specifically cosmetic tattoo, my business heavily relies on before and after pics. It’s literally what establishes that first level of trust between me and a prospective client. I have uploaded over 40 images yet only my first 7 show. I have even tried to delete them as they are no longer a great impression of the level of work I have grown to yet they still populate. Even the thumbnail that shows when I send a review link isn’t at all what I would want. I should have full control over the image of my business. I’ve called and after jumping through a thousand insane hoops to prove I was indeed the business owner I was emailed a canned statement saying this is a known issue with no ETA for resolution! Like not even a ballpark! How cN a company the size of Google be ok with that as a response?! This literally impacts my business revenue!.KtJtVersion: 3.17.0

Google great when it’s great.As a business owner I am thrilled to have the ease of an app when accessing my entity on Googles search engine. The issue with the app is not only is it as frustrating as using there service, it’s even more frustrating. The app is mostly bug free and more bug free then it’s desktop counterpart, but it is incredibly hard to navigate and not clear as into what needs to be done or what is happening. I feel a lot of my issues extend from how difficult in general it is to functionally get your business viewable by Google with out paying to win, but the app adds another level to the frustration. It took me awhile to find out I was able to edit my website from there and that I had to upload it again in order for the changes to go live. After that issue the app works well. No crashes or bugs. I use it quite frequently. I personally just found it hard to navigate and use..OshuntVersion: 3.25.0

5 years and the Google army business app is a must for any businessWe have been in business for 5 years and the insights provided by google has taught me a lot. This app is a must for any small business or start up. You can quickly make updates to the information your potential or existing customers need to make informed decisions. The ability to post “on the go” is a life saver. We all know how easy it is for a malicious person to wreak havoc on your small business but you can respond and set the record straight. I do agree, there should be some form or review process that the owner can appeal to. All in all, you get the good with the bad but the app itself is a must have. Don’t hesitate when opening your business claim your business immediately and make sure the you control what is being displayed about your business..1950WGVersion: 3.9.0

Great App, However.......Love the app, but in the technological era we live in, and as a small business owner, there should be a way for Google to filter out and delete negative reviews from people who have never stepped foot in our business, or interacted with anyone in the business. It’s sad that I read reviews about other local businesses and the review flat out states, “I’ve never been to this place, but as a local guide Google keeps asking me to leave a review”. That’s not what a rating system is for, nor does it help a business improve. If a customer says they had a 1 Star experience, but leaves no explanation why, and the business responds to the review apologizing and asking them to elaborate with what, when, where, why they gave a 1 star review so we can fix the issue, and they don’t respond, that review should be flagged and bagged..Envious187$$Version: 3.12.0

Google My Business is the BESTBefore I discovered how to access the google profile of the company I worked for, I was working very hard to build up the business through the social media tools I was prescribed. Along the way I learned that about 80% of our leads were generated on our website through google searches (20% thorough Facebook) but I had no idea that google maps and google itself was managed similarly to Facebook and Instagram (which I was fairly proficient with at that point). Getting access to Google My Business, the SEO insights and advertising capabilities is jaw-dropping compared to what I was working with. Google My Business will enable me and the good people I work with to achieve incredible success. Cannot praise it enough..Pablo NeroodaVersion: 3.37.0

So far so goodI’m fairly new to google, and have relocated my business. So my landlord in my business development suggested I try this so new clients in the neighborhood could find me. I have taken the time to post images, and even added specials here and there. And am very happy to say that some of my newer clients have found me through google! It is a must try application, as you want for people to find YOU when googling products and services that you sell. In fact, someone said in the reviews, you get out of this app what you put into it. And that is very true! So if you keep your page fresh with updates... people WILL contact you for whatever products or services that you provide. 😊.Erotic Talk RadioVersion: 3.28.0

Zero flexibility in websiteYou put your heart and soul into your Google My Business account. Posts, pictures, review, menus.... Then as you want to add things, you can’t. You can’t even add a Google Ad Tag into Google my business website even though you can easily add a google Tag to a generic website. Why is that? Same company, where is the synergy? Description should be more specific in the rigid structure of google my business website so business owner can weigh the the benefits and the cost of google my business website vs a generic website for the long run. Help is non existent due to the rigid structure of the platform. You will not have full control over it. I would have gone with a generic website if I knew this before. At least I will be able to make any changes I please instead of relying on non existing support from Google..Vuaphaluoi1234Version: 3.27.0

Google Sub-ContractorThis was verified by a representative at Google My Business. If we do not post on our google business listing they have contracted companies to call you and verify that the business is active or still in business. I have received 17 calls in 4 days from these contractors who are not trying to get my business tax id number, ssn or my credit card number. They are simply calling because I have not made a post on my google business listing in over a week. And the numbers come from spoofed numbers that make you think your getting a call from a customer. I run a plumbing service company so if I do not answer the phone I may be loosing a possible customer. I called Google My business and they verified that indeed they have contracted this out but would not let me speak to a supervisor to raise awareness about this issue. This is bad business practice on Googles part..EbwizardVersion: 3.1.0

Use Google’s Ego to Your AdvantageI love all the options Google gives me to inform my community about my business. Have you noticed getting Google emails about your calls history EVERY day. That’s because Google thinks that’s important for us to rank better—so answer your phone. In fact every single option should be used and they will all help us rank better. And for messaging it’s important to respond quickly and lastly. So if a prospect replies Thank you, you have to reply You’re welcome. Of course it takes quite a bit of time to fill out the coupons and every other detail, but your efforts will be rewarded. Thank you, Google!.MrCleanSDVersion: 3.42.0

Not exactly intuitiveThis app is not exactly intuitive and requires some trial and error to get it to work on occasion. It still tells me to upload a business logo (which I have several times!) and a background picture for my business (again, which I have several times!) and neither are showing up. Also, I’m still trying to find a setting which allows me to load in pics while I’m not directly using WiFi. My phone is where I conduct a lot of my business and I don’t always have a WiFi connection. I’ve searched in the settings and cannot find where this can be toggled off. Overall, the app is good but I definitely see room for improvement to enable it to be more user-friendly right from the get-go..Jewells67Version: 3.37.0

Decent service, google could do way better thoOverall a decent service - it’s nice to be able to manage how my business is listed on google sites, but I do find it frustrating that the dashboard is cluttered with profile customization links that are impossible to update, and the simplest task such as updating the cover photo seems to be super delayed or impossible to update. I am a little disappointed in how poorly most of the app functions work, and how google seems to endlessly send me post cards in the mail to re-verify my business. I have literally been working on this google profile for over a month, and we still don’t show up in search or on google maps consistently. Definitely could use some tweaks to make it more functional and user friendly..Illie42Version: 3.32.0

Helpful but not sure how relevant for small vs giantsSome of the info is interesting and beneficial but like other small businesses mentioned, there is no way to compete when I’m a licensed, insured, trained professional but a giant app throws billions in marketing and ads to buy the first line on Google and lie with blanket statements about being “the best in [your city]”. Mind you they haven’t met these people who stormed the business days ago. I also agree about control over pictures and reviews. Or at the very least prioritize getting disputed reviews off immediately until handled! I gave up on customer service awhile ago. I also assume since my site is verified that these yahoos calling from who knows where, are spam and they are all blocked. I have learned a lot though..Sooxi54327Version: 3.11.0

Very Helpful AppThe Google My Business app has been very helpful in getting my business visible to the general public. Posting is easy, ads are easy to set up, and the insights are great. You get real time results on how your business is being received by the market and how your services are being sought after. I recommend this app for any start up or small business entrepreneur who is tired of spending the time and money on a third party google service provider promising to get you ranked high on google. Take the time to do it organically, the results are more consistent, less expensive, and your business will stick around longer because you value each customer more when you’ve taken the time to reach them yourself..David613Version: 2.25.0

Google needs a better review dispute mechanismI love the app and being able to interact with customers about their experience at our small business. But, occasionally, we get reviews from problem customers who completely fabricate a negative review. Generally, these people come into our business looking for free stuff, threaten negative reviews, and berate our (female) staff when no freebies are forthcoming. They inevitably storm out and post something negative/false, which drops our “star rating”. ...Reviews can be flagged for hate speech, conflict of interest, etc., but not for being defamatory/extortionist... We’ve considered taking legal action for defamation against people like this, but it seems absurd that the only real recourse for a fabricated Google review (which significantly harms our small business) is incurring legal fees and threatening reviewers with a lawsuit for libel. Google, please incorporate a dispute mechanism that small business owners can feel confident using. Right now we either have to completely cave to people who wield reviews like a club or suffer the rating consequences of standing our ground and not allowing ourselves to be extorted..Small retailerVersion: 3.10.0

Hard to get inappropriate reviews and photos removedDespite using the system provided by Google, they have refused to remove a one star review with no comment posted by a former employee on the day she was no longer employed. The “form” letter response refers to “reviews”. No matter how many times I respond that it’s ONE REVIEW posted by former employe-a one star with no comment-my request goes nowhere. The same goes for photos posted that do not show our place of business or our work. Using the system provided by Google gets zero results. Google has so many good features, so it’s hard to understand the lack of sensitivity in these two areas. We get lots of calls from Google, but it’s always about increased financial participation. When these issues are adequately addressed we will think about it..Sucram DetVersion: 3.13.1

Liked the previous version better.Since the update, I have notification banners on the app that never go away, even after I’ve opened the app and checked all notifications. I liked the older format better too. Just thought it was easier to navigate, but this one is ok, still does the trick. Separate note: I downloaded this app to monitor reviews and easily respond. Google does not do anything to protect and support small businesses from fake reviews. We are under attack by one person creating fake accounts, I have reported all of them, emailed google and called any number I could find, there is no way to talk to a human directly that I have found and I have been completely ignored by them. It’s very frustrating and this person is not going away. Google- please help!!!.DanithestylistVersion: 3.0.0

Freezes too oftenI’ve been a fan of Google’s business products and services for more than 10+ years. The GMB app is definitely a useful tool for businesses and we use it daily to see the customer reviews. However, the task of replying to reviews becomes very frustrating because the app freezes every time I’m replying to a review. Often I’ve had to rewrite or dictate a reply several times because I don’t get a chance to finish before the app freezes on me. I’ve deleted and downloaded the app again and again , always keep it up to date and still this is the one problem that persists. Hope it gets addressed soon because otherwise it’s pointless and quicker to just use a laptop instead of the mobile app..JoeyChavezVersion: 3.32.0

GMB is great for reviews and insightsExcellent and convenient and quick for responding to reviews and checking on insights. The only thing I wish you can do is choose which photo gets chosen for the google knowledge graph which is the front page business listing with directions, site, photos etc. Controlling that would make Google even less similar to yelp, which I can probably speak for a lot of people is a good idea for Google anyway. Everybody hates the fact that you can’t choose which photos show up front on Yelp, yet everyone loves google no matter what. Let’s make people love google even more and make that photo selection option available to everyone! Or at least agency owners that care about their clients image!.Digital DynastyVersion: 3.7.0

Don't bother trying to update your descriptionWe own a small rustic hot spring resort with different hours for different parts of the business. Our gas station is 24 hour pay at the pump, the cafe has limited hours depending on the season, the motel and pool is open 24 hours to registered guests. I just spent some time writing a description (it allows 750 words) only to have it spit back at me that my business type (lodging) doesn't allow edits to the description. Ok...why show me the edit field then? It also has a blog post type area that my business is not allowed to use, but no explanation of why I can't. There is no place to update my business category. A few relatively simple UI updates could change the perception that Google doesn't care about small businesses..LjcchambersVersion: 3.5.0

Great AppVery easy to use.AdmancaVersion: 2.18.0

All you need to manage your business onlineIt’s amazing! Super convenient, tons of info you can act on and a great business help!.Nirav0126Version: 3.42.0

My passion becoming a realityI absolutely love this app and I would recommend it to anyone making a business but isn’t able to afford buying a domain yet. This app is so useful, insightful and helpful. It’s so straightforward and it gets right to the point of things. This app makes me feel that my photography business is slowly becoming a reality!.HdyxyayfuxyVersion: 3.41.0

Simranjit SinghVery good app.Simma1993Version: 3.41.0

Best App EverHighly Recommended!.Oxygen Smoke ShopVersion: 3.41.0

ArchanaGreat and very user friendly.Archana rawatVersion: 3.40.0

Needs some workThis app is a great tool for business owners but it needs to be improved..Yusuf TahiryVersion: 3.40.0

I’m not smartBut this app makes me seem smart. East to navigate, lots of functionality. I hope this will be a useful tool to expand my business base..Dismayed beyond beliefVersion: 3.39.0

BusinessGood app for us business types.RunwithtruthVersion: 3.39.0

Easy and usefulGreat for responding to customer reviews.🇨🇦 🇵🇸Version: 3.39.0

Can’t operate without this appWorks great and easy to use. It is the most important part of my advertising ..Kwick6Version: 3.38.0

Very usefulI can manage my business easily. Really good app..Gabriela NatVersion: 3.38.0

Very helpful to track numbersVery helpful to track numbers.Khalid OtaifaVersion: 3.38.0

The most useful app in my phone!I manage multiple businesses and this app is the reason I’m able to do so in such a successful and organized manner!.GalizakiVersion: 3.38.0

Works better than spending thousands on outsourcing your seoWorks great. Has increased our sales 100%. Every business should have this for local sales..Hotme.caVersion: 3.37.0

Numero1Simple rapide efficasse.RawdflowVersion: 3.36.0

Quand même bienBon je ne comprend peut être pas tout, mais l’application a changer, avant on pouvait voir le % d’impression par rapport aux autres j’aimais ça. Pour les photos publiées par des clients. Ça serait bien que dès qu’on l’a signal, elle soit masquer le temps d’une décision. Sans supprimer les photos qui ne sont pas en notre avantages, mais celles qui salissent la réputation ou autres..Jojop62Version: 3.37.0

BuggyCrashes when responding to a review..Mr.yottaVersion: 3.37.0

AmazingWonderful, amazing and fantastic! This app keeps young in line on how your business is performing on Google. Great job 👏.PrinzonnicVersion: 3.36.0

Bad people screening requiredSome people call me to pay them monthly otherwise they rate me one star. Google must check those people to maintain the rating reputation of this app and service. General public is being harassed by these bad people by giving one star.DhankhaVersion: 3.36.0

Une petite entreprise localDes employés intentionnés qui offre des repas impeccables.Zaap095Version: 3.36.0

The bestWhat can be better than this.Gamer ex 556Version: 3.36.0

Simple and InsightfulIt’s so cool to see how my business is performing on google. Being the biggest search engine in the world makes it important to see what people look for and how they find me..DDubsDiscoballVersion: 3.32.0

Useful and easy to useGreat extension of Google; however still a little glitchy and slow in some aspects. Easy to use..Mars8749Version: 3.36.0

Amazing for all businessesApp works great and the Google my business account is a must have if you have a business and want people to find you!.Sashby4Version: 3.32.0

Great for small businessesYou can review your business and google settings all from this app. I also open and paid for a website! Awesome!.Pretty Ink SignatureVersion: 3.32.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.42.0

Google My Business Negative Reviews

The App is great, but....The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!.RBambergVersion: 2.23.0

I agree google has wrong focusGoogle spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!.ShirleyLaneFarmVersion: 3.8.0

Would give zero stars if possibleMy business was not receiving the verification post cards after changing to a new website on my already verified account, and now there are no other verification methods left. Many attempts at contacting a human resulted in an “appointment” for a google meets live video to verify the business. They DEFINITELY no call-no showed and left me hanging. The next set of multiple attempts and emails trying to contact a human actually produced a phone call. Whole bunch of nothing was done, no apology for the missed appointment that they didn’t follow through with, and now almost 6 months into this stupidity I’m left with leaving a bad review here. My patience is gone. Google is costing me clients. Because here’s the fun little extra: my new website, store hours, and booking site WON’T UPDATE ON MY GOOGLE BUSINESS PAGE since I’m not verified. Except they didn’t successfully send the post cards that were required to verify my business (in all honesty it’s a re-verification since I attempted to change info) Shame on you, Google. Small business owners need an easier way to verify instead of you holding their online presence for ransom while you do absolutely nothing to help solve the problems you created. 0/10 DO NOT RECOMMEND.123tbmbVersion: 3.36.0

DisappointedOut of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them..DocNDocVersion: 2.34.0

Google does not try to helpGoogle was showing me in Kansas-I live and work in Oregon-never even been to Kansas. I’m a photographer, I don’t want my personal address posted because I don’t have people come to my home, I meet them at a location, this being said I have had my account suspended because I was trying to change the address back to Oregon! When I type in “photographers near me” I should be on the list and all Google reps could say was that it was an optimization issue and it was because I basically wasn’t “popular enough” to get on the list. Wrong. I WAS there before, and when I look for “photographers near Lawrence Kansas”, My business shows up! I finally decided to put my home address to clear up this whole issue, even though it makes me uncomfortable to do that, and my account got suspended AGAIN and they have not fixed it after almost a month. It is extremely frustrating to have to go through all this to be able to promote my business. There has got to be an easier way. And Google should be trying to be more helpful to all the small business owners like me and many others instead of giving us the runaround..FirstkissloserVersion: 3.32.0

I AGREE WITH FRUSTRATED LAW GIRLI too am a small business owner, and as a new small business owner, I do welcome each and every person opinion of my business that have actually frequent my business. I think it does a disservice to small business when google has everyday people called Local Guides, that are suppose to be ethical and have a honest moral obligation to post a review on a business they walk into. That is not the case. They are google guides that will actually single a business out that really may have honest reviews from actually clients, and post a one star, although they have never called the business or walked in the door or even have a service there. The sad part is they could care less about the damage that they do to a small business because of the false review. It’s bad enough that you compete with other competitors, but to out and out lie is horrible and Google should be ashamed of themselves! They should hold each and every Local Guide to an honest standard. They should never allow someone to place a negative review or negative star rating on a business they’ve never even been too. With that said I really hope this helps someone, and I really hope businesses start to try their best to hold Google accountable..Callieci65Version: 3.16.0

BEWARE BUSINESS OWNERS-Google won’t remove inappropriate “customer” photos!I have contacted Google numerous times trying to get “customer” photos removed from my business page! I have reported the pictures and flagged them nearly 50 times over the last year! These pictures do not reflect my business and are extremely embarrassing to be listed on my business page. I run a Bailbonds company and pictures of someone’s trashy disgusting living room, a bedroom that is red and sexual in theme and someone’s toolbox in their garage DO NOT relate to my business at all! It just blows my mind that google has yet to remove these images after I have made numerous attempts online and over the phone to have them removed over the past year! As a verified business owner of my google listing I should have 1000% ability to delete ANY picture within seconds from my business listing but that is not an option! The only option is to “flag” these pictures and wait for someone at google to remove them! Google has failed my business! Google should be ashamed that they treat business owners like this! GOOGLE- Remove these pictures and I will consider giving a better rating and removing this review!.Mr. & Mrs. Orr BailbondsVersion: 2.25.0

Beware of Google my businessNo live customer support, only through email. My business was flagged for “quality” reasons followed bye an explanation that it may not comply with Google my business guidelines. I’ve read over them I have watched the video and everything complies I have not even had to change anything. As far as I can tell it’s all done right. When contacting Google my business by filling out a form and submitting it. I receive an email with the requirements of what I must provide in order to prove that the business belongs to me. I submitted an LLC and my business is a service area business so I do not have a business address or storefront. This should not cause a problem as according to Google my business all you have to do is comply with the guidelines. Steel I am not getting an answer or reason or help in order to resolve this issue of my business being suspended. If I could talk to a live person that could walk me through each and every step together we can get it done. There is no reason why my business should not be allowed to be reinstated. It should not have been flagged in the first place..Brent YarbroughVersion: 3.38.0

Business app ???This has been an extremely frustrating “business” endeavor. Google maps lets some yahoo post a city incorrectly and over a two month period does nothing to correct it. ( in spite of many correspondence and phone calls that go no where). This affects my business because searches for my area are showing up 45 miles away...without my business showing up. SERIOUS ISSuE. So I am forced to pin my business at the cost of google my business fees to try to counter the incorrect pinning of a non existent city in the wrong google map. This google my business app needs help on multiple levels but especially the lack of support - photos do not show up to put on the site - random folks who claim to be customers can Post their bad photos that are not representative of my biz- and there isn’t much intuitive on the apps w strange layers and redundancies that make little sense. I think it’s some google conspiracy to pump up their finsnces as if these greedy folks need more. Disappointed because I get no call backs or emails for months now in spite of multiple hours /days spent on this grrrrrrr.Baletina19Version: 3.19.0

Not fair to small businesses !My business is useless if your not putting at least a couple hundred budget to Ad words which even if your doing that doesn’t help when bigger (not better) business can easily afford a lot more and can find ways to manipulate SEO. Which I guess is the America way so whatever. I have a small business and work from home do displaying my address wasn’t in my best interest well you won’t ever show on front page of google if you don’t show an address. Reluctantly I made an edit to show my address, which in turn crippled my page and made me have to verify my address again. Being a small business means google has to send a post card to my house, even though they send me google flyers to my address and I have never changed it on file. I was told not being verified wouldn’t effect Me showing up but it’s not true so all the money I spent on google ads is down the drain and my page is even showing up at all. On top of that I may go up to 14 days with a crippled account? This is soooo stupid and redundant, calling into google support is of no help you get useless “generic” call center reps and it just a cluster F..The Real MetaVersion: 3.1.0

Google verification process is ridiculously inefficientMy business has been open and operating for over ten years. All I Did was move my business from one state to another. I have been trying to establish and reverify my business for over a month now and all google keeps doing is passing me around to different business specialists essentially promising me that the issue will be resolved. And it still hasn’t been, and this is an issue because I’m missing out on potential business opportunities. I’m always been contacted by somebody different and nobody seems to ever have a thorough understanding of my problem, although they all assured me that they have a well documented case of my file. I’m going into week five of trying to do this business verification and it is proving to be a real thorn in my side. I will keep using Google as it is essential to business but I think they have really got to reprioritize their efforts. Oh, and the app really isn’t that useful at all. You’re much better off using a laptop. The app is just to put up media and pictures and a quick reviews and things like that. But the app is actually pretty useless.Steven SussmanVersion: 3.17.0

Deleting Google My BusinessThis is great if you like non-customers leaving you 1-star reviews and rude messages. I’ve never dealt with such nasty people in my life and the Google support team allows it to happen. I had numerous people write me messages with hate speech and nasty words that can’t be repeated on here. I have sent Google several requests to delete the fictitious reviews but they refused, citing that their usage policy has not been violated. Luckily most of my customers are locals and know me personally but the fake reviews don’t help with potential out of town customers. I go out of my way to answer every call, message, and email even if I know I can’t help someone. My 5 star rating has gone to a 3.6 because of fake reviews and google won’t help or verify anything. It’s become a message board for nasty people so I am deleting my account today. I would not recommend this app until Google puts more controls in place rather than leaving the business owner to the whim of random and nasty people who they’ve never met..Mike OnegliaVersion: 3.32.0

Great tool but a headache for service businessesI operate a business where services take place at customer homes so I did not want my home address listed for customers to show up any time. I have it marked as a service area business but removed my address. The next day I was notified that my account had been suspended due to suspicious activity. They suggest that you fix the issue and then request reinstatement. The issue is that you can’t make changes due to access being restricted. On top of that, the site says it can take up to three weeks for reinstatement. Fortunately, I still work another job but I can see how this could be detrimental to business owners and possibly halt any new business. What’s also frustrating is that I pay for the domain name and my website through google has also been removed. I don’t fully understand why they cant just require review for an address change but I may just be missing something..FgabdhshsVersion: 3.32.0

Missing reviews for my businessAn ongoing saga. I have had plenty of clients tell me they have left reviews for my business in the last year, they have even sent me the screen shots (which appear in their accounts - which I have passed on to the Google representative). After reporting to google, and being advised by their representative that they are fully aware of a ‘technical problem’, this situation has never been resolved. After many emails back and forth, ultimately the email address I was given to contact them was removed from service. I now have no contact email to continue discussion of my issue, the issue has never been resolved and I haven’t had a review appear live on my account since January 2019. Small businesses unfortunately rely heavily on this kind of social media, and mine is suffering now because of a pathetic lack of consumer support and incompetence when it comes to technical prowess... how is it a tech company can admit to having technical problems in their own system and not be able to fix it?? Pathetic Google!.WCDS-ChrisVersion: 3.16.0

Google Business isn’t even worth 1 star!!!Google Business discriminated against work-from-home businesses!! I had my business listed, but won’t put my home address in because I don’t want people coming to my residence thinking it’s a business establishment. It’s not. I am a personal trainer and nutrition coach, and I work with all of my clients online. I used to work at a facility, but due to covid, I had to live my business to my home and go remote. I will not be going back to a facility, but still run my business online. So why is this an issue for Google Business if I don’t want to represent my home as a business facility when it’s not?!! I still have my hours of operation listed, my business is a legit registered business with my state, I PAY BUSINESS TAXES, and my clients are very well taken care of! So.. bottom line…. If you work from home, Google Business doesn’t value you as an important investment to our society, and clearly doesn’t see you as a business at all!.WmnOfStlVersion: 3.36.0

The App is great tool, but Reviews continue to be a challenge!The App has been a great tool in keeping abreast of the traffic and mostly the reviews! I continue to be frustrated that to leave a google review, one must have a gmail account! Many folks do not have gmail, so the people that want to leave a review, who will go through the trouble of opening a gmail account are usually those very invested in being angry, typically over our company having to stand by our policies and say ‘no”, usually to a request for financial accommodation. Every biz must stick to their policies, in order to survive! It never seems to fail that it is when we must say ‘no’ that a negative google review follows, not mentioning of course that an accommodation to our financial fees had to be declined! I just think if the reviews are meant to be an honest depiction of a business, you must give open access for all to leave a review! Like Facebook or the other on line review boards!.1234plVersion: 2.37.0

Worst experience I have ever had!I have been trying to get my business on Google Search and Maps for 6 months now. I have been suspended for unknown reasons. No one will call me all I get is a generic email that tells me to review guidelines. I have asked for a call to walk me through what is wrong at least 10 times. I was told in one email that they manually approved my account and I just needed to verify it. As soon as I tried that it told me I was suspended. I have replied to the email several times since then with no response. All I want is a little help so I can promote my small business. I was paying Google Ads for ad word advertising but have since stopped since they couldn’t help me to get in touch with someone to assist with this problem. Horrible customer service!!! This is holding the growth of my business back in a time where we need all the business we can get..DyifyxkVersion: 3.26.0

Won’t stop hereReceived bad reviews by people not even at my establishment because their friend was upset. They should have to prove that they checked in and were at a place before they leave such nonsense. Keyboard warriors should be stopped. It’s not fair to a business when nothing has been brought to our attention and they are allowed to post whatever they want to making the place look bad or the vindictive behavior of fired staffed Google Can put good hearted people in severe depression. It is not fair that a business can let other people judge a business and us not have the right to remove all reviews as Facebook does. I have many great reviews but I don’t want any on my page. I reached out to google in emails. One reviewer is me you. And they say this is a legal account. So this person could have two accounts going and leave two bad reviews. I feel this needs to stop and bullies should not have these rights..KirJacksonVersion: 3.4.0

MY BUSINESS AND REVIEWS JUST VANISHED TODAY!!!I’ve been using Google My Business for about two years now and it has worked perfectly. Our digital Marketing person purchases Google Ads for us as well. This morning I logged in to our account to read a review someone left us earlier, and it said, “You have no Google reviews” when we in fact have worked VERY VERY HARD to please our customers and slowly building up Google reviews to catch up with our competition. This morning we also heard from a regular customer looking to return that WE ARE NO LONGER POSTED ON GOOGLE SEARCH, but our competitors are still on there. What happened? Did someone tamper with our account? I’ve placed calls to our Digital Marketing Manager, Owner and no one has submitted any changes, as they are not involved really. WE WANT OUR GOOGLE LISTING BACK UP PLEASE!!! Did someone report us as being closed or something? Our business depended on this and we DO pay for AdWords!.Gris GrisVersion: 3.1.0

Not concerned with businessesI have reached out to them several times as a business owner and always told sorry pound sand or given a never ending run around I have always been prepared to show them all the evidence needed to honor the rules and guidelines for protecting a good business name soon as they find out I’m a paying business not a free consumer it’s just sorry we won’t do anything for you knowing you have to be on google these days to stay relative I have messaged them for other issues as a consumer of other products and they jump on it to fix the issues knowing I can just use a different source for my needs You should really take more time to protect business using your services from competitors or ex employs I understand sometimes it could be hard to determine these things but when companies have clear un deputed proof it should be looked at.Not happy 254452Version: 3.41.0

If I could give 0 stars I wouldCreated a My Business account with Google after being suckered into advertising with the Ad feature my account was suddenly and without notice suspended. This means googling my business name will get no results. The worlds larges search engine kicked me off with no warning and with me making no change to my account only, I believe, because I stopped paying to advertising on google. I called customer support and was told they cannot help and I have to appeal the decision (as if this is some type of criminal case). Of course customer service is unable to connect me to anyone who actually, what I guess the term would be adjudicates, the appeal. Searching the web (using a non-google search engine) I come to find out an appeal can take up to a month. I am a solo practitioner trying to make my small business work and, in my opinion, Google is trying to starve me of business..JcLrdVersion: 3.8.0

FreezingFreezes on startup after last update on iPhone X. Tried re-installing still freezes. Please fix..CobraCDNVersion: 3.14.0

Reviews get deletedWell google u gotta take a look at it. My business reviews get deleted every other day. Fake one star reviews stay forever and genuine five star reviews get deleted every other day. Any solution guys?.WefixallVersion: 3.13.1

Poor service and managementNo contact option, I am trying since long to contact google business to fix the issues I have, but no luck. No response even.Mian Munawar AliVersion: 3.42.0

Freezes all the timeApp freezes all the time when replying to reviews.ChemanguanVersion: 3.42.0

Rankings should be eliminatedAfter being forced to lay off staff due to the pandemic and government policy the employees decided to deliberately attack the Google my page rating. The page WeedAdvisor in Google had a 4.9 rating and as of today it’s 4.2. Google won’t do a thing! It’s ridiculous that Google can claim these reviews are legitimate..ZnejfhahdsooooosadVersion: 3.41.0

Requires address for verificationJust another way for Google to get your personal info..RyDawg96Version: 3.41.0

No support for the appThe app crashes when start replying. Otherwise it is a good app. All your efforts are wasted if you start replying via this app. Google please do something.CStatsVersion: 3.40.0

VerificationI have been trying to verify my business for so long. I have the code but whenever it hit enter code , it just opens the page to enter mailing address..Sunpreet jassarVersion: 3.40.0

OwnerDoesn’t worth money and no where option to cancel.Swar126Version: 3.40.0

Extremely frustratingDifficult and time consuming. Do better google, cmon!.Kajd17Version: 3.40.0

Data not updated at allI just deleted this app as it was useless. Data is not updated as I just found out - I must only use the desktop version for statistics..TerezaBKVersion: 3.40.0

It app been crashing when I try to type.I updated the latest version but crashing still happen when I try to type, crashes 5 times within 15 mins..I cant come up with a namwVersion: 3.39.0

Not user friendlyAs the sole proprietor of my business I don’t appreciate having google tell me how to show my business to others . I should have complete control over deleting reviews from people I have never even met !!! You give people the ability to rate a business based on nothing that happened at the business ???.Snow5164Version: 3.39.0

Address change not happeningWe moved, changed the address on the app but it’s not updated on the search engine, I’m wondering what Is the point of this app. It’s been months….Sti_chickVersion: 3.39.0

Suspended for no reason at all… TWICE!Google My Business… What do I pay you for??? The Carfather www.thecarfather.ca.KrahimeVersion: 3.39.0

God forbid you have a problemSomeone reported one of our locations as a duplicate. Very different address. No easy way to fix this. Here’s hoping for a prompt reply from google..CdjackmanVersion: 3.38.0

Most Annoying appThis is probably is the most annoying app to use on your iPhone, everything always freezes when your trying to reply to reviews for your business! Even after relaunching the app you have the same problem!! 100% delete!.IigigiiVersion: 3.38.0

Not happyI paid successfully for the year and I keep getting harassed saying that my payment failed when in fact it didn’t. Also I’ve verified my account and it’s telling me that it’s not verified and I need to wait for a postcard in the mail. This will be my third one and I am about to cancel it and cancel my business. I’ve applied for this in June and it’s now September with no success on your end. I am not happy at all. That was a waste of money that I can’t seem to get back because you have no contact phone or email. Good day..SarahDC57Version: 3.38.0

POOR customer serviceI very rarely have the time to leave reviews for an app but I am making an exception. My company began using Google My Business a few months ago and it has been a nightmare since the beginning. Let’s begin with the “verification process”. Arguably the largest tech company in the world must send out a snail mail post card with a code that you must enter before they will unlock any useable features. They don’t tell you this until AFTER you already pay for their business services (domain name, website hosting etc.) After waiting twice the suggested time frame I assume the postcard was misplaced in transit and order a new one. Low and behold the next bloody day the damn post card shows up in my mailbox. Just bad luck? Yes probably. So I let it go and wait for the second one I order because, yes you guessed it, when I asked for the new postcard to be mailed they deactivated the code in the first postcard. I was willing to let all of that go. Until my business started taking off and Google my business was working…I was getting five star reviews! YES!!! It works!!! Well it wasn’t days later that I get an email saying my account is being suspended for suspicious activity and to review googles guidelines and watch a completely unhelpful YouTube tutorial on how to fix a suspended profile. Minutes later, an email from GoogleAds. They would like me to set a budget for advertising. Advertise what? YOU’VE SUSPENDED MY ACCOUNT! Despite all this I follow the links to submit a reinstatement request. It has now been 12 days and I’m still waiting. I cannot find not even 1 phone number to speak with anyone regarding Google My Business. But guess who calls ME, like clockwork every second day? Yup, GoogleAds. Well those guys don’t want to hear anything about my problems. They just want to get my advertising budget. So I make sure I lead with, “I will not be spending any money until my Google My Business account suspension is lifted.” They can’t get me off the phone fast enough. To the point that if I start asking them a question they flip right into their goodbyes speech and disconnect the call. I’m shocked and frankly disgusted that this is how they treat businesses. So, Google if you’re listening. Get your act together! And for everyone else, consider yourselves forewarned..SaltypilotVersion: 3.37.0

BizarreThe app constantly freezes when typing replies to reviews. I’ve sent tech notes but they don’t fix it. Super bizarre since it’s a Google app and people can do better making an app in their parents basement. Get your sh$t together Google..RandhulaVersion: 3.37.0

DisappointingOne would think google would have their silicon valley act together at this point, but no… something as simple as uploading an image from my iPad as a logo or profile photo for my business has become an unwieldy PITA… honestly not sure what the use of this app is in the first place..++tomatkinson++Version: 3.36.0

Garbage policiesHad a rando guy I never met give me a bad review. Damaged my business since the online reviews effect my bottom line. Requested it be removed and was denied. So I’m leaving this app a bad review. It’s also within my policies to do so..Joe Rando 123Version: 3.36.0

Frustratingly UselessFirst of all, I admit I am not the brightest of the bunch. I just say from my experience. Everything regarding photos, logo, cover image and other picture-related functions are basically unusable. Every upload took forever to take effect. Can’t download any picture from the album even I’m access as the owner; only able take logo as a square image; only allow you to take vertical/portrait pictures for cover photo, etc. Call me old fashioned but at least make it possible to take proper landscape pictures, yeah? Whether I have rotation lock on or not shouldn’t affect this part of the functionality. It has superfluous bells and whistles, but how many of them were done adequately? Maybe there is a specific way to make it all work, but it was not at all obvious to me. I’d rather not jump through hoops..MaskoviVersion: 3.32.0

Google is an absolute jokeNot only does this app not do anything for my business, Google as a company does absolutely nothing as well! I have to verify that I am the business owner every single time I make a simple change to my business info and the only way that I am able to do so is to request a post card in the mail which takes 12 business days if it shows up at all!! When I try to contact someone for any kind of help I can never reach an actual person, I’m removing my business off of any Google media as I don’t believe I have ever received one customer off of this service! It’s not just Google my business either, Google ads banned me for fraudulent billing’s methods even though I hadn’t added a billing method because I chose to receive invoices monthly! I cannot believe that this company is still running! You’re a joke and do nothing for small business! Done with Google in it’s entirety!.Keifer92Version: 3.32.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 3.42.0