QuickBooks Workforce Customer ServiceIntuit Inc.

QuickBooks Workforce Customer Service

  1. QuickBooks Workforce Customer Service
  2. QuickBooks Workforce App Comments & Reviews (2024)
  3. QuickBooks Workforce iPhone Images

QuickBooks Workforce—an app for QuickBooks Payroll and QuickBooks Time (formerly TSheets)—lets teams view pay info and track time in one place.

Pay features are available to businesses that use QuickBooks Online Payroll & QuickBooks Desktop Payroll. Time tracking features are available to businesses that use QuickBooks Time.

What your team can do:
• Access pay stubs, W-2s, and other pay info anytime, anywhere
• Clock in and out, even without Wi-Fi or service
• Submit and track paid time off, sick days, and holidays
• Edit timesheets and manage job schedules
• Switch jobs, pause tracking, or take a break
• Use GPS location-based time tracking
• Add photos and updates in a project activity feed (QuickBooks Time Elite only)

What an employer or admin can do:
• Approve, edit, or delete timesheets
• Schedule by job or by shift
• See who’s working and where in real time
• Set up a geofence that reminds your team to clock in or out when they enter or leave a job site (QuickBooks Time Elite only)
• Create or modify schedules
• Push, text and email alerts are triggered if employees don’t clock in as scheduled, or approach overtime
• Track vacation, sick, or holiday accruals for employees
• See day and week totals, plus other time reports, at a glance
• Oversee team productivity and project status, and adjust budget, deadlines, and resources as needed (QuickBooks Time Elite only)

Extra benefits:
• Save on payroll costs and eliminate manual data entry
• Get real-time reports in multiple formats (PDF, CSV, online, HTML)
• Data seamlessly integrates with QuickBooks Online & QuickBooks for PC (Pro, Premier, & Enterprise)
• Integrates with other payroll, accounting, and invoicing software
• Protect yourself against labor disputes and audits with a detailed time log
• Accurate time data replaces paper timesheets and makes payroll and invoicing faster and less costly.
• Developer open API

Terms, conditions, pricing, special features, and service and support options subject to change without notice.

QuickBooks Workforce App Comments & Reviews

QuickBooks Workforce Positive Reviews

Kelsey T. Rocks! (and she’s a dog lover - BONUS!)With one of the latest updates - I’m not sure if it was a TSheets update or a QuickBooks update - The mobile version of the time tracking system required that my employees select a customer when tracking their time. We are very small company and only have one employee who is tracking his time and therefore, we do not need time tracking at that detailed level. I chatted with Kelsey T. today to ask how I can remove that required field. She explained why the field is required and what needed to be done to “un-require” it. When I asked her what I needed to do, she went ahead and did it for me. It seemed to be an easy fix on her end as it only took a minute and I appreciated her doing it, saving me time. Kelsey is not the first customer support person I have chatted with from T – sheets. I have probably talked to three or four people and every single one of them provided the best customer service I have ever experienced. I’m giving Kelsey extra kudos today because she shares my love of dogs and congratulated me on good news that I received about my dog while we were chatting. Thank you Kelsey for helping me today and thank you TSheets for being so awesome..Version: 2.40.1

Outstanding customer service!Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!.Version: 2.35.4

Best App and Time Tracking Service! Amazing fast Customer serviceWork with Jen D through the desktop live chat this morning due to a sync issue with Quickbooks. It was solved in a matter of minutes and now we’re back to running our payroll for today! I researched this company and they gave me a trial with that trial it turned into years of commitment because of how easy it is to use. If you are a business owner like me and have employees, this is the best investment you can make for payroll. It’s easy to set up easy to learn and you can even track GPS location of the employees to the phone through the app. We use the kiosks a lot for our tablets in each vehicle. Now they have face facial recognition for clocking in. So they cannot clock other people in and out! Also if you ever have an issue the customer service especially the live chat through their website is the best. Wait time is practically zero and correcting the issue is almost under five minutes. They also help you set up everything and train you for no additional cost!.Version: 2.35.2

Ever since schedulingWe have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset the app or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in this app it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team....Version: 2.64.1

Best Time Sheet Program & SupportI rarely review a product, but I have to say that Tsheets is incredible. I currently am a sole proprieter doing consulting and needing to send bills with Quickbooks. I was often forgetting or trying to piece together where i was and when. This program is always there in your back pocket, and the integration with Quickbooks is perfect. When I grow to have more consultants working for me, I will pay for the product happily. That's the other amazing thing... i am on a free version... FREE, and yet whenever I have a problem, I am able to call their tech support and speak with a human quickly who solves the problem efficiently. The last time I had to call I got Dom Cooper on the phone. He knew the product inside and out and got me through the finish line perfectly. That has been my experience with Tsheets since the beginning. It works... if it doesn't they help you solve your problem with a smile and confidence that wins the day. Keep up the good work..Version: 2.33.1

Thank you for (sort of) acting on our feedback!OK, so y’all seem so ‘bent’ on never bringing back the fabulous ‘Red 1’ method for notifying users when they’re on or off the clock... WHY? Please give us a real explanation as to why this is suddenly an unachievable request. It was so elegantly simple, and I’m still trying to believe that your users are your #1 focus. Hit us with the tech talk; some of us will understand if you would just EXPLAIN! As further incentive to answer this question... it may just shut me up! (Although I can’t promise that) Thank you! Ever since our company started using TSheets, we were all used to seeing that ‘Red 1’ on the app’s icon. Then, after a recent update, they decided to do away with that feature! Time over-run’s started occurring and missed clock-in’s. We grumbled & persistently submitted our dissatisfaction. Now, rumor has it, they’re fixing it & bringing that feature back! Thank you for listening & keeping your loyal users at the forefront when development makes changes! I can hardly wait to see that ‘Red 1’ again... keep up the good work!.Version: 2.47.2

Practically perfect in every wayTsheets is amazing. I own an IT company with 10 employees and moving over to tsheets is one of the best decisions I’ve ever made. Fantastic integration with quickbooks allows us to set different rates for regular vs after hours work. Descriptions of work performed by each technician seamlessly transfers to quickbooks. My customers love seeing full details of the work performed on their invoices, too. I would highly recommend this for any service company that needs to not only track time, but also details on work performed for customers. They are also constantly improving the product. I love the ability to see where everyone on my team is scheduled for the week. I’m always on the go and would love to see a specific mode within the app for managers so we can track how many hours our employees worked today, this week, and this month..Version: 2.58.2

As an Forman in the fieldThis app is great. So far with the few things I have used it is working well. The scheduling on the employee side needs a little help. It is confusing and lacks a few things that would make it a bit more streamlined for the employees. Other than that so far pretty good. ***** Update requested. ***** So you’ve sent me an email about my suggestions on the scheduling side of the app. To start I think a monthly, weekly to daily planner view for the employees app would be a good start. To help organize the schedule and divide up the schedule. Right now my employees get confused on what is what. Also I would like to see an app for scheduling I’d really like to see an app for admin. I do a lot of the scheduling in the field and it’s a pain from the app and real hard to attempt online from a phone. It would be nice to see some of the same options as the web site in an app version. Another thing is floating jobs. Or an unscheduled job list. Able to be sorted by age of job, name or work order number. Also roll over jobs. We usually schedule jobs for two days to 6 weeks with multiple and changing employees. If we could add and remove employees from the job list and have separate duties for each employee without creating a separate schedule that would be amazing. I found this app through a construction company we were working with. Therefore I believe more companies would be interested as well..Version: 2.53.1

Amazing customer serviceI had just recently download this app to track my hours as an employee for my job due to my boss being unable to keep track of them due to time issues, so i started off with the free trial. I had started using the app and tracked my work and break times. The features are very helpful in making sure my hours are correct and break times are deducted from the original work hours. The next day, to my surprise, I had received a phone call from one of your employees at customer service and was told that i could upgrade from the trial version to the full version for absolutely free and was told about many other helpful features that this app can provide. Very impressed with the quick and very helpful service and i would recommend this app to employees/employers who are in a similar situation as I am in..Version: 2.71.2

Workforce changes not improvingOne of the greatest features of this app was the geo tracking. We use it on daily basis to see where our employees are / how long they have been on a job and it helps with time tracking to complete payroll and billing. When they changed the app to workforce the geo tracking stopped. I have called several times and am. It given any time line for this bug to be fixed. It has been a month since the bug was first reported and still no update. No projected time for fixes. Extremely disappointed 8-1-23- after writing this review I was contacted by one of the developers Nathan and after some clarification that our problem was with the mapping functionality not the geo tracking as I had written above we did determine that there was a setting in the app that was causing this issue and he walked us through how to change that which has corrected our problem. I’m sorry it took the writing of a bad review to get someone’s attention but glad it got fixed. If anyone else is having mapping issues you need to switch to the live version of the new update out of the beta version- it’s under the wand settings in the app. Thank you to Nathan for helping us fix this issue 😊.Version: 4.4.1

Customer service is #1Let me just tell you about how I made the mistake of giving permissions to users for job entry. I assumed that the adults in my business had common sense, I was wrong. One of my users deleted an entire job folder! I thought my day was over, that I was going to have to recreate weeks worth of time sheets. I called customer support and got Monica on the phone. She listened to my story and told me not to worry. Within moments she fixed the whole folder! I can go back to life as usual! (After I revoke everyone's permissions to job entry.) Thank you Monica and thank you TSheets for making a stellar product. I'm especially love the system log, which made tracking down who made the mistake a breeze. This whole program has made my life incredibly easy!.Version: 2.62.1

New release glitchySuper reliable when it was still TSheets, but transition to Quickbooks time has been terrible. Face ID, which is unneeded, creates serious lag every time I open the app. Face ID appears to require cell data on mobile devices, which is a problem for a construction firm that may have job sites outside of coverage. App periodically signs me out as well, which again is unnecessary since access to the phone is restricted by iOS set restrictions. Finally, the location tracker is no longer reliable when using a time card. At times I forget to switch customers and could use the GPS trail to confirm when I left or arrived - no longer. Map typically fails to have any relevant locations, often showing locations from prior to the start of the current time card. Intuit’s transition from TSheets name brand has been poorly handled across the board. They’ve removed options to save by committing to longer terms, made significant changes without warning customers, tech support wait times have increased while the quality of service has decreased and now the app is problematic. If you’re considering this service, I surest waiting for them to get their act together because they’re actively giving me reasons to switch..Version: 3.17.1

App has saved me a lot of timeThe people at TSheets have been fantastic to work with, extremely helpful & patient. App is extremely easy to use - processing payroll takes a fraction of the time as we were using paper time sheets. There is a definite learning curve like with anything new but it seems like they are always trying to find ways to improve & they appreciate customer input. My only complaint is that they updated the site which changed the configuration of my printed time sheets & they cannot put it back. :( I would dock them 1/2 a star for that if I could. Other than that, this App has been a lifesaver - thanks TSheets & thanks to your many wonderful customer agents you have working in Idaho..Version: 2.56.2

A little strangePretty good for a standard time tracking service. Though, In my first day using it, already had to be in touch with customer service. I couldn’t log in to the mobile app with my login info. Then when I did manage to do that, it clocks you out if you don’t have location setting to “always” on which they give some reason about needing to search for job codes to remind you to clock in via notifications. But having used many other time track options this seems a little strange. Not that hyped on it using up battery life, not to mention I really don’t like when apps add another level of constantly tracking a persons location. I know it’s a young company and hopefully they take feedback like this into account moving forward as they grow. Bumpy start but hoping that’s the end of it..Version: 2.52.1

The baddest bish around Miss Ashley TIt was a beautiful Saturday afternoon, but inside I was dead. You see Friday night was full of debauchery and I was seriously hungover. Unfortunately I had to work but I didn't want to use my brain. This is when Ashley steps in, can I just say - she a angel! She helped me fix my schedule screen, I had been doing it wrong for too long. She made it better, she made me better too. Ashley's joyfullnes brought so many laughs to our conversation. I almost forgot I was dead. Her impeccable knowledge bombs about every question I needed answered were answered as if they were prayers. I don't know what I love more at this point smashingly Ashley or TSHEETS! Thanks for all the help and getting me through my scheduling issues..Version: 2.63.2

Arbitrarily cut off my recordsThis app was working fine for a period of time (I’d say six months or so), the. It started to warn me of issues logging into the “server”. This didn’t seem to matter because I was still able to log my time and I didn’t need to reconcile it anywhere. But, then suddenly, without any warnings, it shut me out of my data in the last couple of days. It doesn’t seem there is any way to recover my timesheet data so I am left with a need to report my hours and no records to access. I rated three stars because the app was very functional for a good period of time (over a year), but with no warning or recourse to cut off my records is pretty egregious. Ultimately I’d only recommend if this is something you do to help manage yourself time personally..Version: 3.29

Works great but it requires location tracking to ALWAYS be on...No complaints about the software itself. It does what it needs to do and is very user friendly. The location tracking on the other hand... you can’t use the app unless you set it to track your location at all times. As an employee I feel violated by this feature. I completely understand turning location services on while I’m clocked in and using the app but there’s no reason it needs to know where I am at all times. Every few days I get a notification saying “TSheets has used your location 31 times in the background over the past 3 days”. Please change the location requirements and I’ll have nothing but great things to say about the app.Version: 2.77.1

Very nice!I really like this time sheet app. It is much easier to switch between jobs than others I have used. I like the fact that even if I forget to clock in I can change the clock in and switch job times as I clock in, rather than having to go back and edit the sheet later. I really like the tracking in background feature. At first I thought it was a little too invasive but I have used it to figure out what time I arrived on job sites even if I forgot to clock in at the time. I used to use a separate tracking app for this. Overall the ease of editing and tracking make this a 5 star app..Version: 2.50.1

Great app! Small suggestion/issueT sheets is very easy to work with and visually appealing. When submitting times for payroll, it’s truly seamless. Unfortunately, the small business that I manage had to make the decision to switch to Homebase simply because of its MESSAGE BOARD. Staff communication is very important and if it were to be included in T sheets, this app would be everyone’s go to I’m sure of it! I think I understand that T sheets works within its niche of clocking hours and syncing well with Intuit. Simple is usually better. We already use Quickbooks and Intuit direct deposit forms and a message board update would be so perfect. so Please consider adding a message board! You’ll have my business utilizing your services through and through..Version: 2.119.1

App is automatically in BetaI forgot to clock in at work a couple times and wrote a comment in the app saying to clock me in at x time. Come to find out no one received my comment and I almost got fired. Turns out the app automatically puts you in the beta version where the comment feature doesn’t work. I don’t know why a time keeping app for work AUTOMATICALLY puts you in a beta version where some features don’t work. Have people opt in if they wish, but do not put people in the beta by default for something that tracks people’s hours for pay..Version: 4.3.1

Finally found the one!I have been trying out timetrackers for years and even when I think I am set, I end up finding some major flaw and am back at square one shopping around again. T Sheets is awesome - easy to use and is set up for quick jumping around between tasks with minimal clicking. I also love that I can trust the data because it will not allow you to overlap time entries and things like that. This is essential so I know I’m not over billing my clients and also saves me so much time not having to double check all of my entries. And it’s free for a single user!! Can’t go wrong!!.Version: 2.74.2

Updates and location trackingRecent updates have required location settings to be set to always rather than while using. This is a drain on the battery and an unwanted surveillance when not using the app. A bigger issue that our company has experienced is that users are no longer able to add customers from their phones while out in the field. This has created issues for billing. We’ve attempted to reach out to Quickbooks and have been told that our settings were correct and that they would get back to us about fixing the problem. It’s been about six months and the issue hasn’t been resolved..Version: 3.26.1

DecentTook a star off because you won’t stop asking me to rate thegosh darn app.Version: 2.117.2

It worksWorks very well for our companies needs for tracking time..Version: 4.25.1

Max HI use the live chat option and was directed to Max H. He was very good at answering my questions quickly and efficiently and allowed me to get on with what I needed to do. This software is well worth the money for any contractor with who has employees and needs to keep track of jobs the support is excellent and I highly recommend it Jay Seel AARC Drywall.Version: 2.34.1

Works well but an improvement I’d like to see…Would love to see a brief preview of notes I made on the general view of timesheets. Sometimes I forget to do it and it would make the end of week easier, so I know what days I missed and need to add information too. Alternatively an icon that says there’s a note attached..Version: 4.22.1

Does its job fine 👍🏽It does what you need to do fine. Nothing special..Version: 4.19.1

CommentIt’s been excellent and reliable..Version: 4.20.1

Crash after update 4.21.1, had to reinstallThe app kept crashing whenever I tap "View details" on a paycheck, to the point I had to delete and install the app again. I updated to the latest version 4.21.1 right before this happened.Version: 4.21.4

GoodGood.Version: 4.20.1

Date of pay stubsOnly thing is i would like to to be less difficult to find put where my first couple pays are i don't like the system or at least have an all time option so i can scroll down and see my first couple pays from the company i work for.Version: 4.19.1

Love itLove it.Version: 4.19.1

French pleaseIt really need to be in French we are 20 employees and they speak all French. I love the app tho..Version: 4.11.2

Great appI really like the app formatting.Version: 4.19.1

Excellent!Very helpful and the interface great.Version: 4.19.1

Great appAwesome.Version: 4.17.1

NiceVery nice.Version: 4.16.3

Easy trackingThis is such a great way to keep track of my hours and materials used and can be used to help mentor my colleagues and share ideas on how to problem solve with photos and details..Version: 4.16.3

WorkforceThe app works great n has been doing just fine.Version: 4.16.2

Awesome!Really easy!.Version: 4.15.1

Payworks/IntuitWith a unique feel and clean design, this app takes away anxiety and brings on a feel of calmness. It’s simple, yet effective and easy to use. All employers should use this system..Version: 4.11.1

HappyAbsolutely spot on very easy to use.Version: 3.86.2

Simple, quick, and reliableThis App is simple to use, quick reply, and reliable. It is accurate and easy to track your hours..Version: 4.10.3

Very un intuitiveThe app is pretty useless. It freezes up all the time. The desktop application is OK. QuickBooks used to have a free time. Tracking program called a QuickTimer. It was excellent. Very easy to use and worked very well with QuickBooks desktop. Now they’ve come up with a subscription-based application that isn’t as good but they can milk you monthly to pay for a piece of software that probably cost them $10,000 to build..Version: 4.8.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.27.1


What do you think QuickBooks Workforce ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

QuickBooks Workforce iPhone Images
  • QuickBooks Workforce iphone image 1
  • QuickBooks Workforce iphone image 2
  • QuickBooks Workforce iphone image 3
  • QuickBooks Workforce iphone image 4