QuickBooks Self-Employed Customer Service

QuickBooks Self-Employed Positive Reviews

Excellent mileage trackerWith all the other mileage trackers out there and you’re paying for the monthly fee. This app helps you with business expenses as well as tracking all trips wether personal or business related. This year alone I have over $5,000 in mileage for over 10,000 miles driven. It makes your accountant happy that you have this information. I tried running Doordash but that happened for about a few months. But with every trip wether it’s to fill up with gas to deliver food or drive to pick up orders. The mileage is all business related. If you’re heading to the store to pick up supplies for your business. The trip is business related. If you’re heading to the gas station to pick up food then heading to work driving. The trip to the gas station is business related. If you go anywhere related to your business, the mileage is deductible. I’m at the store now for business supplies while I’m typing out this review. This trip is business related and the mileage is deductible..Balloonman67Version: 6.4.108

Excellent for managing tax expense deductions!Overall its an excellent app and I don’t have any complaints, it makes managing expense transactions as well as your total mileage driven very simple, however, I do have one important request…….. I recommend updating the platform for a way to import CSV files, which then allows for you to import your existing mileage driven that has been kept track of on a different app prior to starting this “quickbooks” subscription. It’s a much simpler way to automate the process, as opposed to having to manually enter your past trip(s) mileage on a trip-by-trip basis…….that task is far too tedious & time-consuming to put up with. Given that it’s the 21st century and with all the technological advancements out there, you’d think there would already be a much simpler system in place that allows for the import & export of data! Automate it, so I can add my past mileage driven in 2023 to “QuickBooks”! Until that import/export system is developed, I won’t be able to eliminate the use of the MileIQ app that I’d been using previously, as it contains my past trip(s) mileage since the start of 2023. PLEASE MAKE IT HAPPEN, it should have already been put in place by now! Aside from that GLARING issue, the app is win-win. 👌🏼.Swens311Version: 6.4.87

It’s great, But….So I’ve been using this app for at least 3 years now. Currently I like it but one flaw it has is my only drawback. So this little app can sometimes work with the Tax application they have to make life easy; well it’s not super easy half the time and will also cost a bit more the self employed. So it will track expenses, take pictures of receipts, categorize half the stuff for you and it will learn over time what’s what, but there is one thing that I absolutely have an issue with… it’s the miles. It will track some miles sometimes and other times it will start tracking in the middle of my drive( legit I have one where it’s got me on I-80 as a starting point). So I also should mention that I have this app set up to track the miles automatically so I don’t have to remember to pull up the app and track it myself. However I’m about to start doing that because this is insane that it only tracks 50% correctly. Also it tracks me when I’m walking about the salon or when I’m home! Like that’s not supposed to happen but it is!! So with all that said; yes that app is great for self employed people but it’s also a pain half the time. So please just take what it gives you with a grain of salt..JbaindiyVersion: 6.4.116

More Than One BusinessThis App is one of the easiest to use and for the most part meets my needs; however, I’m one of those business owners that actually has 2 different small businesses. This app currently doesn’t allow for me to identify expenses and/or income for each company individually and appropriately throughout the year. This leaves me having to spend hours dividing everything out at the end of the year prior to filing my taxes. If there was an option to allow business owners to enter more than one company, that would be huge! Also, I currently operate both businesses out of a home office. This is mostly because I’m not large enough to need other accommodations at this time, but now with the COVID Pandemic, I personally think our society will be changed forever. With that being said, I feel we could use some additional (more descriptive) categories under “Business” such as those in the “Personal”. For example, I provide equine therapy services, so I’d love to see (all) the categories under “Personal” made available for selection under “Business.” Thank you, Small Louisiana Business Owner.CAchord14Version: 6.2.3

Just sosoI signed up in February and am still learning how to best use the app. I own a small business that provides health care based services to kids. The app is appropriately sales-based as more businesses are such. It does a good job with transactions, and it is cool looking at the reports. I can easily send invoices and mark payments. My bank account got a ton easier to categorize. I am not financially minded, so I admit I get hung up in the unimportant details. I attend continuing education, and other uncategorized expenses that I would prefer to track individually. I am sure my accountant cares less about that, though. My beef is with the mileage feature. There are entries recorded that are miles off. I am looking for an entry that was 9 miles long and it was recorded as almost 15 (it just never stopped when I stopped). Little entries that are 2 mile drives enter at nearly 5. It is only 2 or 3 a week, but it tales time and more tracking than I think it should take..Milestones, LLCVersion: 4.28.0

Wish it had landscape mode tooI run a very small business with only 5 clients. The self employed Quickbooks app has been helpful in allowing me to send invoices and receipts, track income and business expenses, and project my tax deductions but there are some features I wish were better. Most important change I would like to see is option for landscape mode. I use an iPad Pro with the magic keyboard as my personal and business “laptop.” If I need to use quickbooks with my keyboard like when prepping invoices, I literally have to turn my head sideways while typing. Very frustrating to be spending $25/month for a high quality, reputable app that doesn’t have an important basic feature. I also wish there were more options when you want to “create a rule” for transactions or milage besides apply all. For example I started my business in July so transactions/trips from Jan-June 2020 for the same places were not business related. Additionally I wish there was a filter and better sort for business transactions, like sorting by certain accounts, types of business, dates, money amounts, location, ect....LeahVT88Version: 6.4.4

Room for ImprovementBeen using this app for 5-6 years now. Has several great features for small businesses/ independent contractors, like mileage tracking, quarterly tax estimation, and is a quick way to see your P&L snapshot. BUT for the last year or so the app has become frustratingly difficult to use due to lagging and slow touch response. Also would be greatly improved by the addition of a batch edit (even just batch exclude) function for transactions. Even the ability to make a rule to exclude certain transaction types would help, but you can only choose business or personal, not to exclude. If it’s going to continue taking 10 seconds for the app to recognize I even tapped a button, batch edit at this point is a necessity. Have reported the issue through the in-app feedback, but still not fixed. Also requires attempts at categorizing some transactions multiple times for them to move from “unreviewed” to “reviewed.” For a paid app charging as much as it does, it’s unacceptable that these issues have been present for a year or more..Maebea78Version: 6.4.32

Over all great programThe only gripes I have with this program is that invoicing doesn’t allow the option to mark invoice as paid until I send the client an email first. It seems odd to send two emails to get the receipt to the customer. Adding the option to mark invoice as paid without sending would be nice. The other issue is the option to accept credit card transactions does allow you to charge fees to the customer. I make mostly larger transactions and that can get into our profit margins and telling the customer after the fact looks really bad. Most of my work is bid and I use DocuSign to send proposals and mostly use this program to provide client with a receipt. Also adding the ability to scan multiple receipts for each total would help out. My suppliers receipts don’t come as standard receipts. They only put like 10 items per page and it usually around 2-3 pages. Over all great program and fairly easy to use. This program really is a time and life saver and I hope updates are coming to address these issues..Tgun23Version: 6.4.19

Good app, missing some details.Overall this is a great app for me and my business needs especially since I'm traveling to customer locations. I have the ability to bill them, collect payment from them, manage income and expenses all from this app. A major plus is my ability to scan my receipts or email them in and have QuickBooks input them to my expenses so I can just approve them saving me time and money, great job on this feature! BUT I have noticed that the mileage tracker is not great, sometimes it pickups my drive sometimes it doesn't. I've been forced to use MileIQ for my mileage tracker which is annoying to say the least paying two separate companies when QuickBooks advertised the Mileage Tracker. Another downside is that this app is only available on the phone, not the iPad. I know I can run iPhone apps on the iPad, but it don't look as professional and clean especially when presenting estimates to customers. With times evolving and more business using tablets I would say it's about time that QuickBooks looked into getting their app updated for Tablets..SSGTRockyVersion: 4.40.1

Good app but could definitely use different featuresThe app it self is good but not being able to add a PO number to my invoices is a hassle because a lot of big companies require PO’s to send payments to vendors like myself. Also the limitation on the invoice notes for the client makes it difficult to send an invoice with detail about what work was done so the client has a written document of all the work that was accomplished for future reference. Another thing I would really like to see is an option to allow clients to make partial payments because some money is better than no money when a client can’t afford to pay the entire sum of a bill because then I have to create a brand new invoice and adjust the old every time. One last improvement I would really like to see would be the ability to send a quote through QuickBooks that I can turn into a invoice with a contract section and ability to E-sign the contract for the client and contractor. All of those would be great addition that would make my decision on keeping this app a whole lot easier.KidwillzVersion: 4.43.0

Couldn’t do without itI used to use the basic service from joist. And yes it did a lot for free but when you get to a certain place with your business, having all your ducks in a row the easiest way possible means a lot and is worth it’s weight in gold. For me, this app seriously has changed my business for the better and has given me piece of mind come tax season because literally it’s one button click and all your expenses etc are transferred to turbo tax. Which is great for me since I don’t need an accountant at this stage in my business adventure. Thanks quick books I’ll be a customer for life as long as this app is here. One thing I would really love to see improved with this app is a estimate tab where I can create , get clients to sign off on, and email estimates. Currently I’m running this app with joist and there’s no integration on the estimate side so I’m having to manually transfer estimates from joist to self employed in order to invoice..Octane535Version: 6.3.2

Been very helped (I wouldn’t be who/where I am without himI appreciate the ability to differentiate spending , I travel for work LONG distances ,I interviewed and choose a pet/house sitter . It costs me about 700 a month to make sure they are taken care of ( is otherwise be able to do it myself ) please let me know if I should be doing anything at all, all I have is a picture of her I’d and ss# she agreed sign stub ment🙏🏼if needed of rage of pay start sayy ,was through day of and day after returnwill be paying 40/day plus tip to insure respectful but fearful tactics. I’ve been a supervisor before a mix of fear and love will get you a fAr way ILOVE questbooks selfenployed. Snow and jbgs I would not know I do , it’s help netwoand move on the direction of my life I CHOOSE not told to go🥂even if if doesn’t last I know today I will wake up with more money In my account than when I fell asleep but I work hard and QB helps me delegate finances so I am forever grateful 🤞🏼.WSgingTon323Version: 5.0.5

Has good framework, but missing some crucial featuresQuickBooks self-employed has a great, simple ideology behind it, but I think that QuickBooks is either intentionally throttled some functionality to force users to pay for more premium products, or that they have gone so minimalistic that it has gone too far. The ability for customers to pay partial payments on invoices as one of the most simple, easy things that any business in the service industry has ever thought of. But QuickBooks self-employed does not allow you to do that. It’s ludicrous to think that the majority of customers using QuickBooks self-employed are in the service industry, and for the majority of that industry companies require a 50% down payment. It’s really annoying that QuickBooks doesn’t have this feature, because if I want to get a down payment from somebody, I have to create two separate invoices which looks very unprofessional. Without this feature, I will definitely be switching away from QuickBooks as soon as I can find a better alternative..HeysndnsnaiVersion: 5.1.1

Start up companyStarted my first company this year ! Did not realize how much paperwork was involved when it comes to dollar’s and cents . This app is a real game charger just put in all your information and it walks you through everything and if you get stuck there bot messaging service is there 24/7 just type in what you want to know and get a Instant reply QuickBooks plus TurboTax package is well worth it makes filing and paying your taxes quarterly very easy . If not sure if this is for you they offer different packages if you want to Star off small . Just remember if you upgrade from QuickBooks to QuickBooks/ TurboTax it takes 45 days to gather and combine all your information. I highly recommend this app for the small business working people that actually do the work makes life a lot easier ! If you don’t like it cancel at any time . You won’t !!.HardwoodfloorguyVersion: 6.4.0

Good app*****Update*****the problem I was experiencing below has been fixed. No longer crashing when switching to miles. Still only 4 stars as there are some things I would love to see added or improved. ......................... I was loving the app but a few days ago every time I try and access the mileage tab the app shuts down. I’m not sure whether to delete and reinstall or wait and see if they fix it. I don’t want to lose the trips that are in there waiting to be processed. I’ve read through their responses to everyone else with the same problem and it’s quite disappointing they aren’t understanding the problem. The app is tracking the trips and miles, I can see the number of trips going up BUT when you click on mileage to view the trips the app CRASHES. You can’t access the mileage portion on the app. It’s broken! Obviously with so many people reporting the same thing the problem is with the update. Please take action to fix this..Mindset1098Version: 6.3.1

Great all purpose app, but needs fine tuningI have been using this app for about 3 months now and it is great for running a small business, hows there are 2 key things that I would love to see changed. First is the mileage tracking, there has to be a way to make it more user friendly, I used mileIQ before this and it was great in the way it would let you name the location you started and stopped at, making it super easy to classify your drives. QB just gives a general address to go off of so then you have to look at the map to remember where the destination was from the drive from last week. Second thing is the invoicing, I used the Wave app before this and the way you could make a list of items to pick from when creating an invoice was great, with QB you can pick from a list of recently used items but it’s not as streamlined as it could be, all in all a good all purpose app because it does do everything including taxes but just like anything all purpose it doesn’t do any one thing great..RD Auto ReconditioningVersion: 4.34.3

Helpful, but needs a few features…I find this a very useful application for keeping track of income and expenses and calculating taxes, but I don’t like how it duplicates my receipts in my photos if I’ve already taken a screenshot because that’s how I received it or because I took a photo of the receipt and didn’t have the time to enter it right away because I knew that I was waiting on something to post correctly on my card such as a refund. I would also like to be able to have a round-trip feature on the mileage rather than just having to enter it manually because I have a driver and I’m sure even for others, not all travel is business related, so it would just be nice to be able to select round-trip and even select the date of return. Occasional glitches, but I tend to be able to figure out my way around that. Hopefully, the update will help with those..PatriotRehabVersion: 6.4.17

Great but I wish the invoice options were betterI love the app! Everything runs smoothly between the app and online. The only thing I don’t like are the invoice options. I use a different app to send customers invoices because this app doesn’t let you create one invoice and split the payment options and dates. I require a deposit immediately before the actual due date but I’d have to make 2 separate invoices instead of just one with the option to split payment. I also don’t like that when I create an invoice it doesn’t give the option to save. You HAVE to email the invoice to save it. I don’t use this app to send invoices I use square but I want to insert my potential income in QuickBooks as well. I would definitely like the option to just save an invoice without having to email it and maybe an option to be able to connect with the square account like it connects to bank accounts and PayPal..KijedahMaleighVersion: 4.44.1

Love it now that I got help with how to use itAt first I was ready to cancel because I couldn’t figure out how to easily photograph receipts to keep track of businesses expenses. I have a jewelry business selling on Etsy and at Art fairs and wanted something that would let me enter expenses by photographing receipts and a way I could keep records on my iPhone and iPad rather than a computer. This program works very well for that . I contacted customer service and they told me I could enter receipts by going to transactions then either add expense manually or add income manually. This allows me to enter the amount then take a picture which stores the receipt. Perfect! The app will also track you mileage as you drive which is great for my purposes. I can quickly add income as I get checks and as I do an Art Fair. I also connected my Etsy account so it automatically imports my income and transaction fees. This is just what I was looking for..Gail BWBGVersion: 4.43.0

Very Poor Customer ServiceI would give give the app 5 stars, but I’m (suppose) to be receiving a free subscription because of using TurboTax. In December, it asked me to renew my subscription to log in. So I did it, and in January, I got an email from Intuit saying the subscription renewal request was an error and I’m still under the free subscription. It refunded me for the month I paid. Then I got the same renewal request last week when I tried to log into the app. Based on when I filed my taxes last year, I should have a few more months left on my free subscription. I tried to contact Intuit, but they don’t have a customer service phone number where you can speak directly with a human. And the rep I chatted with online only provided a link that wouldn’t even open. I’ve used TurboTax for several years, but after this experience, I’m about done with Intuit..BloodDude61Version: 6.4.0

Update to last reviewThe developers were very kind to offer solutions for my failing mileage log. I am no stranger to app development being a retired software developer myself. It’s a thankless job and I can only imagine how tough it must be to please such a large user base. I believe my woes with this app are due to apple iOS updates. Their enhanced app security “features” often and randomly log me out of the app. Once this happens my mileage stops logging. I’ll sign back in and it resumes. I do have all the app’s recommended settings set up correctly and this shouldn’t cause background services just to stop. Unfortunately it seems to do just that. My advice is to check that it is indeed logged in and running daily. Even if the badge alerts seem to be working. I truly have lost a lot of mileage tax credits because of unexpected log outs. Anyway thank you to the developers for your responses and good luck with your app. - Craig.HazyeggVersion: 6.4.36

QuickbooksGreat for keeping on top of all your business expenses..Kozie76Version: 4.31.1

ReviewI gave had constant issues with my mobile app staying current with and updating transactions. Although they show up when I log into my desktop, they do not update on my app. I have logged several calls with the technical team but the issue remains. This is a very frustrating situation as I try to use the app over the desktop. Thanks, Declan O’Reilly.MusdelVersion: 6.4.109

Wish I could add expense categoriesI wish there was a solution to create expense categories. Categorizing all vehicle expenses as “Motor Vehicle Expenses” doesn’t help at tax time when I need to list Fuel, Repairs & Maintenance, Insurance etc all separately. Same for the very generic “Other Business Expenses”. If I have to separate them all anyway, I might as well use a spreadsheet..MLHpVersion: 6.2.2

OwnerEasy and affordable to use for a small business owner. Tracking which invoices are paid is simple and organized. You can't beat the "capture receipt" function either!.Gull's Graphic DesignVersion: 4.21.0

Forget it, not worth a plumb nickel45 minutes so far on hold, two weeks of useless back and forth with “support”, online Chat support that was a waste of time, and still cannot use APP or desktop - if you want an idea of what is in store, just click on the App support link next to the review button. That’s all you need to know. Try to find something else. So finally got through to Support after 71 minutes, not his department, is trying to find someone to transfer me to, I’m guessing he’ll give up and hang up on me. To his credit, he didn’t hang up on me, but failing to find anyone to help me, he has promised that someone from QuickBooks selfEmployed would call me “first thing” tomorrow morning. I won’t hold my breath...good thing I didn’t hold my breath, that call “first thing in the morning” still hasn’t happened..Tj_odesVersion: 6.0.10

Pretty goodI switched to this app for my small business for the mileage tracking aspect. So handy to go through my locations and mark whether personal or business. Everything else is fairly easy to figure out. One problem I’ve found is with the invoicing and credit card payments —there’s no way I can charge the credit card fee to the customer instead. My other invoicing system gave me the option to choose. Also, I wish I could create price quotes on here to send my clients..Jennie10Version: 6.4.112

Would give zero stars if possibleMileage tracking does not work consistently and no matter how many reports I’ve sent in, no one has contacted me nor fixed the issue. Tracking is literally the most important aspect of this app for me and it is remarkably frustrating, unreliable and useless..ZerostarsformileagetrackingVersion: 6.4.104

QuickBooks AppContinuing problems with tracking mileage every time there is an update. Wow!.SensationalLivingVersion: 6.4.79

Development improvementsAll in all when the app works properly it’s great but it has been very laggy and full of bugs for the past couple months..MenexoVersion: 6.4.68

Good not greatYou will quickly find the limitations and a certain lack of professionally with this app.DedBunnyVersion: 6.4.67

Problems posting transaction since iOS updateI hope there’s a fix soon. Since updating to iOS 11 I can longer post receipts.MagwandoVersion: 6.4.67

Simple & convenient!Love this app! Makes life so much easier!.LaVidaLopezWrapsVersion: 6.4.32

Convient App for small business!Saves a lot of time and paper!.Global TrucksVersion: 4.25.0

The best! Best’Love this app, honestly changed so much in my life… so much stress poof just gone… than you!!!.Stephan.KnightsVersion: 6.4.112

Great for small businessGreat product.MattsisleyVersion: 6.4.112

Great so farIt’s really good so far, almost cover all needs.Edd HandyVersion: 6.4.112

Keeps crashingUp to date but the App keeps closing when I’m recording a long trip. Then I have to enter it manually? Or I’ll pick personal and it will not save..Hittingcoach1Version: 6.4.112

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.4.120

QuickBooks Self-Employed Negative Reviews

Used to be a great AppI am a business owner that has been using Quickbooks for over 3 years. Through these last three years I have tried Payroll, Mileage tracking, expense tracking. Pretty much every aspect other than time keeping. This last year the company has really gone down hill. The customer service is not trained properly, they know enough to transfer yoh to an expert which is usually someone in a department that can’t be reached directly because these experts are mostly outsourced to third party companies, when customer service does get involved they make mistakes and don’t follow through with corrections. I waited 4 months for a payroll correction error to be handled by the supposed “experts” during this time I fell behind with my taxes because the IRS thought I owed several thousands more than I actually did. All this just to find out that they closed my case without notice or resolution and never told me. When I called to get help again they just sent me to talk to the Bookkeeping Team which is a paid service. They offered to fix the mistake if I paid $1500. Basically in the end the payroll error was never fixed, I stopped using QuickBooks for payroll and have a massive tax issue in my hands that is still unresolved. I recommend Quickbooks for very basic tracking and bookkeeping items and only if you are a small business otherwise you should look for a company that doesn’t outsource their services, including and most importantly Tax and Payroll corrections..Wickedlily18Version: 6.4.65

Disappointed, lacking key featuresQuick Books self employed looks promising but is lacking critical features such as the ability to set recurring transactions, duplicate transactions, time tracking, and most importantly the ability to change an invoice’s status without having to email to a client through the QuickBooks system. I’ve been using FreshBooks which has all of these features (and a cleaner, prettier UI), but wanted to give QuickBooks Self Employed a try since it has the added functionality to estimate quarterly taxes and the ability to export tax info over to TurboTax. I could make everything else work, but forcing users to email an invoice using their interface is very limiting since I need to use PDFs for a specific clients. Not having this basic feature is probably a deal breaker for me - Especially since support’s response is that they don’t currently have plans to implement this feature and there are older support threads with multiple requests to add such a basic feature: to be able to change invoice status when using PDFs. As is, If you do not want to email an invoice through Quickbooks Self Employed, you will not be able to get the invoice out of draft mode and, more importantly, you’ll be unable to mark it as paid and have the payment reflected within the system. Such a shame since I really do like the quarterly tax estimates, integrated tax payments/tracking, and the ability to export everything to TurboTax at years end..BadBrain13Version: 5.2.6

PayrollIt would be so nice if there was a smooth transition or an option to add payroll on this app. I don’t need an enterprise accounting solution and don’t feel like I have the ability to transition to chart of accounts accounting because my business is so small, 2 employees other than myself. I think for businesses that are in transition into becoming larger and beginning to hire employees, seasonally or temporarily, it makes sense that I could use a simple program like self employees but also be able to keep track of my payroll within this app or at least be able to classify it as something other than others business expenses’. I may not always have employees and the need for a cumbersome enterprise accounting solution- so something in between this and enterprise would be nice. Something that incorporated payroll accounting and self employed features and simplicity. It’s a great app and great software at a reasonable price but even if it didn’t do payroll per say but could help keep track and account for those amounts sent out between paychecks and withholding it would make tax time easier and give me a better sense of revenues, expenses and better reporting and insight on how to charge the correct price based upon new overhead with employees and without employees. There should be an in between program that doesn’t force you to go to chart of accounts- because that is more accounting than a little business needs or an in between business needs..Small Construction LLC DudeVersion: 6.0.7

Intuit, Quick Books, and AppleI purchased the basic subscription via Apple after downloading the app. After getting into the subscription I determined that although the basic showed tax information there was no way to pay taxes via the basic plan. In order to pay taxes via the app you needed the Self Employed + Turbo Tax bundle. I upgraded to the new subscription via the app, was charged and the payment completed, however my subscrition was not updated to the new level. After 3 days of calls never getting to speak to an actual person just getting a recording to leave a message with no call backs. I finally got to speak with someone who informed me he couldn’t help me and couldn’t transfer me, I had to call a different number. I called that number and was informed that although they agreed they were paid for the higher subscription they couldn’t give it to me because I used Apple to pay. I had to cancel my subscription, wait for a refund from Apple and then after the account was closed I could purchase a new subscription. Intuit customer service is apparently not directly available to discuss the issue. You have to either deal with Quick Books or Turbo Tax. The customer service with Quick Book is a disgrace. I will admit that if you search hard enough there is a disclaimer about getting refunds directly from Apple, not that if you use there app and pay for ian upgrade with Apple that it won’t work..JmdfltVersion: 6.4.109

Used to be good but is now complete garbageThis is getting out of hand. I’m now 2 weeks behind on invoices due to QB on going updates and issues. The app was just fine but then they decided to update everything and it’s all broken now. Should have just left it the way it was. Can’t even load invoices now. Invoices were previously out of order even if you sort them. I keep getting error msgs saying that can’t be done at this time, try again later. All my previous uploaded line items are all gone. The invoices look absolutely stupid now like a child made them with over half the page going to customers address and invoice numbers. Why is that much space being wasted on nothing? Plus they used to be aesthetically pleasing but now look plain and boring. I mean these updates are completely irrelevant and took the app backwards not forwards! What are y’all doing!?!? I have been on the phone for over an hour with no answer yet. I’m also online waiting for a rep and no help at all! I understand there’s hundreds of people without invoices right now but come on! Get this fixed. Your literally costing us all money. Why should we be paying for an app that doesn’t even do what it’s supposed to do?? Absolutely disappointed. If this isn’t fixed by Wednesday I’m leaving QB and telling everyone I know that uses QB to do the same. I will never give another good reference again for QB if this is not fixed soon..Nickmcgee6Version: 6.4.93

Great until software updateThis software is useless without the capacity to upload tracked expenses/receipts to an invoice. Who out here doesn't have billable expenses with receipts? None! We all need to track and show our costs to our customers. This, in a previous software revision was available, but was removed recently and seriously hinders my ability to bill my customers effectively and with complete transparency. To have to jimmy rig my invoices to show my costs incurred is not only ineffective but unprofessional! Also, now it appears to incorrectly address the uploaded receipts on date, name of company, and amount. And it does it randomly. This now is taking up all my time, rather than making more efficient use of my time. I have contacted support multiple times and they have said they are working to improve this function but have no timeline to fix this. They offered me one months credit but never applied the credit. Can’t call someone because they don’t give a number and I have asked for a call and they said they can’t call me. I have called other numbers not related to self employed and they directed me to the email process. I have submitted comments to the software engineers and have not received a productive answer other than we are working on it.... if you had it working in the past, how hard is it to fix it and put it back in if it was never a problem?!? No one has ever explained what was the issue..Unhappy qb se userVersion: 4.22.1

Mileage Tracker Flaky UPDATEDUPDATE: After another support ticket getting no response BUT them responding to my review I tried the proposed solution to band aid my missing trips. No luck. Still have the program and it is STILL not logging mileage. Now it’s completely failing all trips. I’m not incompetent when it comes to these things. I’ve built multiple CPU’s; have my home setup for multitudes of automation tasks using IFTTT protocols, etc. I have checked and checked again my setting which are correct. I’ve used the online support and followed the guides given in the reply to my review. Check other reviews. I’m not the only one. If your looking for solid mileage tracking look elsewhere. Flaky at best with absolutely dismal customer service. ORIGINAL REVIEW: One of the big reasons I got this was for its inclusion of automatic mileage tracking. Well even after reading bad reviews of people saying it didn’t work right I tried it with the 30 day trial. Worked great until a week ago (I’ve since purchased the software). Frustrated I sent an email via the embedded support tab/button. No response in two days and mileage tracking is still only picking up 1 of 3 trips or so. Can’t recommend a product that is that inconsistent and has no customer service to back it up when there’s problems. It appears my support email is either ignored or is backlogged by over 2 days which would suggest many others are having problems as well. BUYER BEWARE.LazzydogVersion: 6.0.10

Customer serviceDon’t try to get help unless you have 2-3 hours to spare(and considering it’s a business app, who does?). To get an agent to call you, you must click on help and request one. Except if you click on help, nothing appears. If you try to chat with an agent, you must fill a form with your name, e-mail and reason, then you get a random agent asking for that info again. In my case, the agent couldn’t help me, so he provided a link which took me to the same form. The third time, and about 25 minutes later, I was nearly in tears and told the agent so. He gave me another link and told me to close the window with him first. So I followed it and never connected to anyone. So back to the form, and two more rounds of links to the same form. I found a contact number, so I called it and a recorded message told me to click on help and request a callback. I started at 6:48 EST, and finally was able to get a call at 8:40. The very helpful lady tried to resolve my problem, but it wasn’t working, so she had me on the line until 9 EST and told me merchant services were closing at that time. She did promise to call tomorrow to try to help, but as of yet, my problem (which is about being able to take online payments when I send an invoice-pretty basic) is still unresolved..Y. LeviVersion: 6.4.9

Disappointing!I have used this app for nearly 2 years and in recent weeks I haven’t been able to link my bank account anymore. Called my bank, everything is Ok on their end. Called Quickbooks and they can’t figure out what the issue is. I thought I could just delete and then reconnect my account but instead Quickbooks DELETED all of my transactions I have ever recorded from my bank. This has caused a major problem for us unless I can get my bank linking again. It is a problem from Quickbooks not my bank. They cannot fix my issue and said it could take 2-3 days before I get a return call. Very disappointed in this service, people depend on this program to work and we PAY for it to work. And when it doesn’t work AND all of the transactions get deleted talk about stressful! I hope they can fix the issue, things worked fine then out of the blue unable to connect to bank from any app or browser. I hate to think about how many other people this happens to. Mostly upset that our transactions got deleted as well! Why would my transactions get deleted after I have painstakingly sorted them throughout this whole year? It makes no sense why the program would do that for things you have already calculated. I am looking for another program to use that will WORK! If I could give this 0 stars I would..Anti-Censorship 101Version: 6.4.55

UnrulyI’m just trying out QuickBooks. The interface is very nice. Intuitive one might say. When reviewing transactions I see a nice button that says “Create rule” so I hit it. In a very helpful way it asks, would you like to automatically categorize all transactions from vendor A as category Z. I hit confirm, then save my transaction. I then see a little notification that says X number of transactions were automatically categorized, which I’m very excited about because it seems to be making my life easier, yay! Then, to my horror, I see that all the X number of transactions are reviewed as “uncategorized” and even the first item I reviewed and based the rule on has a completely different category than the one I selected and saved. And this wasn’t just a fluke, I had been going along like this for several transactions, vendors and categories until I noticed they were all screwed up. The very basic function of this software, the flagship software of the industry, the function of sorting your transactions for tax purposes, is completely broken. So I look for a help option in the app to report the problem, don’t see one, only an option to leave a review. And here I am, warning the next fool to stay away from this very nice looking but completely broken app. P.S. I found the help, it’s an AI chatbot. It had to forward my problem to its humans, they’ll get back to me..McKlintockVersion: 4.37.0

PCI requirements for taking credit cards fee not includedThere’s a new law for companies that take credit cards as payments. This is called, “PCI” compliance and is done through a third party. This is because of a recent industry data breach issue. It applies to you even if you personally do not take or store credit card information and solely use Quickbooks as a portal via invoice, having them process payments, “which they already charge you for” with quickbooks already being in compliance. This is why you pay for a “subscription” to use their services. Regardless, the third party still wants you to make an account and charge you a repeating “compliance” fee. It is akin to you riding in a city bus but after you pay the driver they make you purchase auto insurance to ride on the bus. The app doesn’t have a master “off” switch to no longer accept credit cards as payment and must be deselected as an option when you make an invoice, but every time you make an invoice. Makes you wonder who wrote this bill and if they have any stake in the third party which was made to manage the compliance. Quickbooks should handle this since they make money processing our payments and also have a master credit card off switch so as to no longer take credit card payments. No credit cards equals compliance..RexuVersion: 6.4.77

Mileage Tracking is Unreliable LatelyUpdate: Mileage Tracking still HIGHLY unreliable !! No fixes. No communication from the developer. It takes more work to double check everything. Ugh. And I’m paying for this? In the past few months I’ve noticed that entire trips aren’t tracking. There is a manual tracking option, but I’m paying money to have it automatically track. I’m a roofing contractor and drive A LOT. Every time this happens I have to pour over my calendar and consider every customer, every supply run, every inspection, etc that I have. Then I have to map each of those drives myself to determine the miles. Only then to enter it manually. At this point it is costing me actually money AND costing me valuable time. I’ve already selected the mileage tracking troubleshooter in the app and confirmed all my settings are correct. It has all the checkboxes checked off. I’ve confirmed that the app is open and running in the background each morning. I’ve emailed customer service with a couple examples. And reading some other complaints here, it seems I’ll have to do more of the developers job by not only tracking down each trip, but now I’ll have to catalog them all and send in to a different customer service person. Why am I doing the developers job checking for bugs on an app that I’m paying for?.VanBourneVersion: 4.44.0

Fraudulent-false advertisingI have been using this app for transactions for two years. Recently I started to track my mileage. According to their advertising this app allows you to create rules for frequent drives. THIS FUNCTION DOES NOT WORK!! Buyer beware!!! I just got done with a chat conversation to solve this and the tech support said, and I quote, “As of the moment, Mileage rules are not applicable to past drive mileage.” When I expressed my confusion because this feature is clearly present on the app they said, and again direct quote, “I checked with the team and Rules are no longer applicable to Mileage Trips.” They literally display features on their application that are absolutely fake. They are knowingly providing a feature on their app that is non-functional. I have spent hours and hours trying to make this feature work, setting up rules, deleting rules and re-setting them up. They even have forums with directions as to how to create mileage rules...ALL LIES! Now I have to manually go through thousands of drives hundreds of which that I thought were being automatically categorized. This is unacceptable and I will be reporting this company to the BBB and any other authorities I can think of. Shame on this developer for doing this to its customers..Aweston21Version: 6.1.1

I don’t know what happened, but it used to be goodI’ve been using QuickBooks self-employed since the end of 2018, and it worked great for me for several years. I highly recommended it then, and the fact that it was linked with TurboTax made tax season really easy. Over this past year and a half though I’ve noticed it’s been more buggy, and customer service doesn’t seem to have good answers for it. For example, I track my business and personal expenses by linking my bank accounts, and as of last year the app suddenly can’t link with my main bank even though it had worked for years. I brought it to quickbooks attention several times, and it took months and a lot of calls for a ticket to remain open, and then I eventually got a reply basically saying that they’re aware of the issue, but it wasn’t going to get fixed and I just go around it in their desktop version for the foreseeable future. The only reason I still have is because I’ve been doing my taxes with TurboTax for years and I want to be able to continue to export my information directly. If you do your taxes a different way though I would recommend a different app..Former satisfied user 2Version: 6.4.79

Owner of quality handymanI first saw this app when I had a vendor use it when I was paying them to haul off house debris and I checked onto it and realize that I could use it for my business and it’s working great. What I like is I can do this from my cell phone and don’t have to go home and do invoices from my computer. I can also push a button that says the invoice has been paid. And also it notifies me when the person I gave the voice to sees the invoice which I like very well. Because it’s a confirmation to me that they received it. now that I’ve had the app for several years, I’m not as happy with it as I was in the very beginning. I’m not getting notified when they see the invoice. Also when I’m trying to create an invoice, if I use the same wording as a previous invoice, which could’ve been several years ago, it tells me that I cannot use that and have to change it which is very frustrating because I do the same type of work over and over again, this recently started a few months ago when they raise the price on me and updated the app. I am now considering other options if this is not fixed within the next month..Russell d wVersion: 6.4.115

App doesn’t workI subscribed to the service the day I downloaded the app. I’ve been tracking all my miles, expenses, income, etc ever since. I tried logging in today and got “your free trial is over please subscribe” so I click to subscribe, cause maybe there’s an issue with my subscription? I click on subscribe and it tells me I’m already subscribed. Yet I can’t get into my account because it keeps telling me to subscribe!!!! Canceling this and getting my $ back. I’ve got well over a month of mileage, expenses and income now to recreate. Update: after being told they would help me get back into my account, and after days of back and forth emails, I was told by their tech support that I have an expired free trial. I responded with all the info (via screenshots) showing I paid for the app for the past 2 months, and since I had to now go without using the features and have to manually record all of my mileage, expenses and income, and can’t get to ANY of the data I input for the 2 months I WAS able to login, I requested and received a refund from Apple, I never heard a peep from this company again. ABSOLUTELY HORRIBLE customer service and tech support!!!! I lost every bit of data I put into this app, and they could care less. Do yourself a favor and just say no..Bb3575Version: 6.1.4

So glitchy, not worth the $$$I wish someone had told me to use some other app to track my freelance expenses when I was first starting out. At this point it would be a huge undertaking to change to another system, but QBSE is SO GLITCHY. Not worth what you pay for it AT ALL, and when I’ve raised issues with the support team, they’ve literally never been able to offer a solution. Auto-categorization “rules” I’ve created never work, and when I try to re-categorize something it missed, it says I already have a rule to that effect (I KNOW—then how come you didn’t categorize it?!). Different accounts will just stop syncing even though the system says they’re synced. For an independent contractor, missing a month or so of work expenses can make a big impact on my taxes due, so this is really a problem. Nobody at QB wants to solve these issues, or even offer a refund of a month’s subscription, they’re just happy to take your money and never speak with you. And for the invoicing feature, even when a customer pays by ACH/direct deposit, it takes a week for the funds to reach you. Embarrassingly bad app, I’d caution freelancers and independent contractors to stay away and find a different system..Emi2994Version: 6.0.6

My information vanishedI was thrilled with QuickBooks for several years until the end of 2023, when I noticed the app had trouble connecting to my bank. I contacted QuickBooks via X, and they sent me a few steps to solve the problem, mainly refreshing the app. When it did, it failed; the service reps told me I had to do it online, not in the app. I followed the steps to solve the problem, but my information was not there. I spent one morning entering all December expenses to see if the app would retain and process the data. And that information vanished, too. My accountant told me I had to review all my bank expenses to give her my income and expenses for 2023 since the app was not working. That could take me a whole week of work. So why am I paying $36 a month? Finally, after days of stress, I connected to my bank using QuickBooks self-employed online, and the information reappeared so my accountant could use it. I was not able to see my information again. This bad experience made me decide to cancel my QuickBooks subscription, and will look for an alternative. Customer service has a lot of room for improvement. I do not recommend this app..Green swannVersion: 6.4.116

Im not sure what happenedIts been months and i have sent multiple emails to their support team and havent heard a single thing back (keep in mind this is a PAID service and im receiving 0 replies to anything i send them for help). The app wont update on its own. I have to manually uninstall the app and reinstall it in order to update it which means i have to reconfigure it everytime which is sort of often since they keep pushing out updates every few days. Im not sure why this started happening but when i click update the icon goes grey and it sits for days and days doing nothing. No part of the icon loghts up like all of my other apps do when its partially updated or running through the update process. It literally sits greyed out the entire time. Im on an iphone xs and this happened with every one of the ios updates so i dont think os version matters anymore. I cant be the only one having this problem can i?? How does every other app i have install and update perfectly fine but this one refuses to update?? I restored my phone back to factory stock as well and that didnt resolve a single thing. Wth am i paying for at this point??.Numnutz2005Version: 5.2.6

There is no support for Quick Books Self EmployedI am incredibly frustrated! I downloaded the app yesterday and added my account information for it to track. Cool. Today I signed on and it asked me to enter my name and occupation. The problem is the occupation. I’m a Real estate investor but it would not acknowledge any occupation outside of mining, ranching, farming, or animal breeding. It would not let me continue until I picked one of those occupations. I went ahead and picked mining just so I can move on and thought I would go back and edit the occupation. I can’t find anywhere on the app to make that edit, nor can I find any help support on the app. I logged online and was still unable to find my occupation to add it in Settings. I’ve called, I’ve emailed, I’ve tried reading through the questions answered by the community to no avail concerning my questions and I have not been able to get any support. I’ve spoken to two different Support operators but neither of them could help me with self-employed question. They just re-directed me back to the webpage. And here I am now frustrated and no where to ask for help. There’s no way I want to subscribe and pay for an app with no tech support..Sunny.dee627Version: 5.2.5

Doesn't live up to what was said about itThe app has potential but really lacks much. It constantly kicks out my banking information so several times a week I have to re-verify my account as quickbooks tells me that my information is incorrect when it's actually correct. It is incredibly annoying. As far as the tracking. It's good at picking up the start of a journey but horrible at detecting the stops. As a delivery person I make several stops and then go to a pickup. This makes all of it one trip. I can only imagine using this for Uber or Lyft as it would make your entire day one trip. This doesn't even give you the option to force stop like you could do with Mile Iq or Hurdlr and those are free apps. I would expect more from a company who wants money from me on a monthly basis. I gave two stars because it has potential because of the ability to set rules for your purchases to make it easier to categorize purchases but at this point I'm not going to continue to use this as a free app and I definitely wouldn't use this as a paid app. If you are someone who drives constantly this isn't the app for you..Me1678Version: 4.21.0

Antiquated and difficultI could have had the payment be made through Cash App and hit my account sooner with less fees than using quick books process. You can create the invoice on this app, get paid through this app but cannot Request it instantly deposited from the app, when you call in or ask for assistance, they cant help you it has to be through a whole different app or department, which cant be transferred to but redial or reconnect entirely, and all this needing to happen on multiple app or platforms is absolutely just horribly thought out and time consuming. The only good thing is they’re deductions system as it seems easy and efficient but to have everything so convoluted and difficult to get done is absolutely not at all recommended and is a surprise to me how they have such a high rating when all i see is low 1 star complaints. How they are even still a viable option for payments is truly astounding, this has been thee worst experience, and do yourself a favor and just use the square app process, while it has its flaws, its no where near unnecessary frustration with this company..Tearoy jenkinsVersion: 6.4.15

Mile Tracker Needs ImprovementThe ‘Miles’ feature tracks drives and allows you to create ‘Rules’ but the automatic sorting is inefficient. Currently I have over 100 drives listed as ‘Unreviewed’ but when I sort them and select ‘Create Rule’ the majority of them give an error message that the trip already has a rule in place. If the trip is logged, and there is a rule in place, these trips should be automatically sorted by the app. I’ve contacted support about this and the only solution is to open the app daily and leave it running in hopes that it will automatically sort your drives. This solution will not help sort the past drives. The Transactions feature has similar rules and users are able to ‘refresh’ the transactions and they are automatically sorted if they were not already. The app would be 5 stars if the ‘Miles’ section would do the same. I would recommend using another app with better automatic sorting instead of investing the time to create rules on this one, then have to go back and still sort them manually..Student UF2016Alexis 1Version: 6.4.22

Tracker and InconsistentAfter three months of troubleshooting with customer service, I was told repeatedly that I was the only one facing the mileage tracking issue and every time they just walked me through the basic restart troubleshooting options. I have been inconsistent receiving service for the mileage tracking but as others have said it is basically useless, frustrating, and I will lose money on time because of this issue. Furthermore, I ask that I receive a discount on my $15 subscription since I wasn’t able to utilize the service I was paying for. The response was no, since I was the only one having the issue it seemed like my phone not the software. After looking at it on my phone after all of this, I now see that mini mini people are havingThe same questions. I actually had to call Apple and they took the time to do some research and found all these other Bible with the same issues, all this after three months of customer service through QuickBooks. At one point they just Google troubleshooting for this issue. Very frustrated.NalaAPPLEVersion: 6.2.7

Buggy as heck but still worth it unfortunatelyI struggle with this app on a near daily basis. Every now and then it randomly doesn’t pick up one of my trips and I have to manually put in, and then sometimes that trip pops up the next day, and sometimes it doesn’t. Sometimes I will mark trips as business and then there will be no deduction in the reviewed trips list, until the next time I login. I get notifications of transactions that I need to review after I review them all the time. Like this is a regular occurrence. Still, it is a quick and easy way of keeping track of my mileage and my expenses so I don’t end up cramming and doing all my accounting in January. It’s just barely worth what it cost to me. They are walking a very thin line here. The second there is a competitor that will track mileage and do accounting, I am ditching this app and I frankly can’t wait. That’s it, I’m done. It hasn’t tracked any of my trips in days. I’m not paying for this. At the end of this year I am getting off Quickbooks and I’m not coming back. Competing apps do everything QB does for free, this app barely works, what the hell am I paying for??.Sharp11GirlVersion: 4.40.0

BE AWARE OF MILEAGE TRACKER!!I downloaded this app about a year ago so I can track my miles for work. It worked albeit a but clunky on getting the reports but I was able to make do. Fast forward to 11/12 and this app updates and then doesn’t track my miles for several days. In the meantime, I’m working with their tech support to fix this and they said “it must be my phone”. I looked in their community chat rooms and SEVERAL OTHER PEOPLE REPORT SAME PROBLEM, but yeah, this was “only my phone”. I download another mileage app and it works perfectly fine while this doesn’t. So I simply ask to get a refund and cancel my subscription since the app isn’t doing what I paid it to do. They say I have first cancel and then they can initiate a refund. So I do this and then guess what? They deny my refund. SO IF YOU USE THIS FOR THE MILEAGE TRACKER, I would point you to other apps instead of this one because this WILL mess up and QB will just say “not us” and you’re out the money. Terrible, slow service and getting their people to respond was like pulling teeth. I’ll never use again and decided to write this to warn others. BUYER BEWARE!.Benny24benVersion: 6.0.7

Death by cloudI’m glad intuit let me try this piece of junk for free, so I have no qualms about deleating it. Blame the iOS App. Poorly designed, noisy, notification/ad heavy, info light initial screen. Bad at remembering transactions that should be processed automatically. Lots of anoying things that one can normally overlook. But no backups? When deleting what I thought was a redundant account on the App, all my accounts and nine months work were gone, never to be seen again. Now I’m deleting this APP, never to be seen again. No wonder QuickBooks split. Thanks for the reach-out. Now that the cows have left I see no reason in trying to shut the barn door. Restructuring the data does not address the chief flaw in the product. No backups and no “saved state” option. It presents a compelling argument to avoid cloud based systems, especially complex ones. I thought I was deleting a single account, not all of them. Why bother to reconstruct something that a poorly constructed interface update, which occur on a weekly basis these days, can have me accidentlly delete with no hope of an easy recovery. I’ve learned my lesson, I’m moving on..Crab_TreeVersion: 6.0.2

Would not recommend this productThis is a good product for organizing income and expenses come tax time. However, the main reason I use this product is for the mileage tracker. My business requires me to visit anywhere from 5-20 client homes every day, 7 days a week, 365 days a year. The tracker is completely unreliable and has so many bugs, as does the rest of the system. It’s a clunky user experience to say the least. You put out updates practically every week to “squash some bugs and make a few improvements behind the scenes,” yet there are always bugs! Dealing with customer service via chat or phone is a complete nightmare because, for some dumb reason unbeknownst to me, the reps are unable to get into anyone’s account to see what we are seeing. I finally gave up. I’ve endured the inadequacy of this app for 8 years and today I received an email that you’re raising my rate by 33% on the first of the year!!!! You guys really have nerve. Time for me to make some changes..Acgirl888Version: 6.4.109

Clunky and annoyingI use this app since I file with turbo tax so it would be great if it was easy to use. It keeps good mile tracking which is surprising because it is so clunky in other aspects. It has had a lapse in account activity which is weird because it just downloads that info from my bank. While it keeps good mileage it is very disappointing in entering wether they are personal or business. Sometimes it freezes while trying to categorize other times it categorizes to quickly and I end up having to review again and change the category. It is also annoying when it comes tax time and you have to transfer your info, you only get one chance at it and I’m not sure the transfer to turbo tax is correct. It looks nice but works badly. The app has annoyed me enough lately I’ll probably switch from filing with turbo tax. If the app cost less per month I might consider continuing using it but 15 bucks a month for a app that doesn’t work well isn’t gonna cut it..Dallas7422Version: 6.4.9

Doesn't allow for Self-Emoloyed to charge GST onlyDoesn't allow for Self-Emoloyed to charge GST only, which is a crucial feature for me. They have ridiculous workaround where you don't include tax and then add the 5% as a separate item. I also can't seem to specify a specific date for each invoices item. For those reasons, I immediately cancelled. When I signed up, I paid for a subscription but cancelled less than 5-minutes later but am now subscribed for a whole month. I contacted QB support and they gave me a phone number to contact Apple to get a refund on the subscription. After several tries of being given the automated runaround and never speaking to an actual human, I decided to stop wasting my time. If you still want to try this product, do it, but as a trial and make sure it's what you want before subscribing. I got sucked in because they placed an ad for a discount as soon as I signed up so I signed up without checking it out first..HarlowDragonVersion: 4.21.1

Very buggy, huge lack of supportWorked well for a couple of weeks. All of a sudden lost ability to email invoices and collect credit card payment. Technical support is only done through chat and they don’t offer any solution..Dizzle Dazze solutionsVersion: 6.2.5

They screwed it upI was unable to enter correct GST Business number They have it set up for 9 numbers but in Canada the GST Business number is 15 characters. The format of your 15-character account numbers consists of your nine-digit business number followed by a two letter abbreviation denoting the type of account it is, followed by a four digit number. For example, if you have a GST/HST account, your number may look like this: 123456789 RT 0001. I talked to Quick Books and all they said was “that’s the way it is” Quick Books then suggested I upgrade to another more expensive product. Bad customer relations. After several attempts ( you can’t speak to any one, it’s all email) All they want to do is up grade to a more expensive program. It would appear that 5hey just don’t care. I could you trust the upgrade small business if there self employed program is not correct? I do not recommend this product.Sail_lotsVersion: 6.1.5

FrustratingI downloaded this app, started using it, then realized it was the American version, even though I’m in Canada. Tried to switch it over. Now every time I open the app it switches back and forth between the two versions, and I’m also being charged double. And no one can tell me how to fix it. Bad customer service and glitchy app..LolaivyVersion: 6.1.0

No ability to change payment methodI’d like to subscribe for my business but system will not allow me to choose a payment method and forces me to use a personal account associated with App Store. Nobody seems able to help. Just send me on to the next person. Very frustrating. Doesn’t matter how good your product is if your customer service sucks..Omg u r kidding meVersion: 6.0.7

Not suitable for QuebecNo Québec sales tax option. Au moment de configurer les taxes la liste des choix pour la province n’offre pas le Québec. L’aide indique que le Québec est traité comme un pays étranger parce que les impôts sont traités différemment. Et l’application « self-employed » est offerte en anglais seulement..GircloVersion: 4.44.1

Issues with bank connectivity with Canadian banksIt’s only a month into 2024 and this was my last chance to use this app to keep track of transitions etc. and ALREADY there is a week and a half missing of transactions, even with recorded receipts so yet again I will have to at the end of the year go through bank statements month by month as I had to for 2022 and 2023, making this app obsolete other than sending invoices. Oh and if you’re in Canada good luck they don’t even have a phone number for you to call you can only chat through the app and you have to keep the chat open and you’re phone can’t lock even though it can take up to 30 minutes for a real person to respond and they can’t even recover lost data anyways and getting a real person is impossible half the time. What is going on quickbooks?? You were great for 2 years..SammiB97Version: 6.4.116

Mileage trackingMileage tracking used to be quite consistent. Recently it only seems to track about 20% of trips and is completely random with which ones. Using iPhone 13 with iOS 17..MJ4485Version: 6.4.103

Avoid this app if you use ScotiabankIt's been over a year and this app has gradually not interacted with Scotiabank anymore. I've called and messaged and nothing has changed. The app used to at least give me some capabilities if I reverified by bank account but now does literally nothing unless I login to the website, reverify and then the newest transactions will show on the app. This app is not useful if you use Scotiabank..EmilymccumberVersion: 6.4.67

Support for bank integration is horribleThis app cannot handle two step verification anymore. Constantly have to confirm with my bank and now it doesn’t match up transactions and I get zero support from the app. *update still not fixed even If I manually verify accounts no transactions populate*.JFIT82Version: 6.4.67

Customer service is poor & errors with accounts syncing!No accounts are syncing. Tried over & over again… still no luck. Customer service has yet to get back to me & it’s been months. I’ve contacted them multiple times!.Vincey4Version: 6.4.67

So frustratingThis app constantly freezes.Kmtoronto97Version: 6.4.65

Customer service is AWFULConvenient app has been helpful in helping me track income and expenses for my small property rental business. Unfortunately, the experience has been marred by my encounters with customer service EVERY TIME I’ve needed assistance or support. 1) Software bug resulting in tax statement error: Reported this issue and they said they would need to investigate it and follow up. No email follow-up. Months later, I receive an email communication apologizing for the delay and offering a solution completely unrelated to my initial issue (very likely intended for someone else’s support ticket). Didn’t inspire confidence. I fixed the issue manually in my spreadsheets and gave up on Intuit support team addressing the issue with the tax statement. 2) I receive an email from Intuit alerting me that my QuickBooks Self-Employed service would end in 7 days unless I “subscribe now”. I followed the call-to-action button to ensure I could continue running my business. I am would now be charged $15/month via Intuit direct billing instead of $10/mo via ApplePay. But surprise! My initial subscription’s monthly charge via iTunes ALSO kept being charged. Noting that something was clearly amiss, I contacted support. They took responsibility for the email having been sent to all 3rd party subscribers “in error”, but they since they had now irreversibly transitioned my billing from ApplePay to Intuit direct billing (at $5/mo more), nothing could be done, even though they acknowledged this was a completely unnecessary step to keep my account active (contrary to the email notification). I followed up with Customer Support to either have the billing change undone or apply a $5/mo credit for the difference. The agent suggests it was my fault for following the call-to-action, suggesting that *all other* 3rd-party (eg Apple) subscribers had had the good sense to inquire with Intuit first and managed to avoid this issue. (Insinuating that I was the 1st person in the world stupid enough to follow the call-to-action and that was not their problem.) The worst of it is that they know thousands of 3rd-party subscribers received this deceptive communication in error, and their response is not to issue a public communication taking responsibility and crediting their accounts for any difference in price, but rather, customer support would only acknowledge the error as proactive customers took the time out of their day to contact Intuit about it. Expected more from Intuit than DECEPTIVE business practices and talk about an absolutely disgraceful way to treat a paying customer. Waiting to see the results of this issue being escalated and will update this review / adjust my rating accordingly! Edit: it gets worse! Supervisor Ivana S. contacted me on Nov 23 and continued to frame the issue as my user error (no mention of Intuit’s misleading Nov 10 email), but mercifully, she would offer 20% off for 3 months. It appears they feel it should cost them no more than $9 total to con me into a 50% monthly bill increase. Escalated to Better Business Bureau!.ADMayerVersion: 6.4.65

TerribleThe app doesn’t sent emails, invoices paid don’t show as income, and terrible customer service and support.. don’t waste your money or time..Alley107Version: 6.4.64

Quick Books Self EmployedIt doesn’t work. Mileage is tracked when the app feels like it. And you cannot categorize receipts or split them or even separate out the applicable amount of tax. A complete waste of time..What's with this?Version: 6.4.59

HopelessIt wont give quarterly sales tax rioorrs and the help is hopeless.CitrienchrisVersion: 6.4.59

HelpWhy can't I print a report for my tax period and tag items on my app?.BetterandbestVersion: 6.4.58

Not worth itIf you accidentally unsubscribe even for a day they will loose all your data. No support as no number or email. Only support is chat which is not helpful ( quickbook is different to “quickbook self employed). I did research an a lot of accountant hate self employed quickbooks. Honestly disappointed and i have to do more accounting at the end even though I paid for the app that suppose to help me..Sales32Version: 6.4.58

WorstWorst Customer service, can’t select fiscal year end.RSKhehraVersion: 6.4.56

Stopped populating transactionsRandomly stopped pulling bank transactions and will not reconnect, waste of money!.DraoisVersion: 6.4.51

Not very good.Not very good..Joseph30511Version: 6.4.51

No help, no customer supportNo help from QuickBooks /Intuit if you have the self employed package and the app. Try and call customer service, they say they can’t help and then transfer you to the USA and of course they can’t help. Not impressed at all - not worth the money.Redbird55seedVersion: 6.4.45

So many problemsI’ve been using this for over a year. Ultimately it’s been a huge waste of money, but I have stuck with it because i don’t want to put in the work learning/migrating to a new app. My recommendation - STAY AWAY! Don’t buy it for mileage tracking, unless you want to create extra work for yourself and drain your battery. Receipt snap is a good feature that works quite well, but then the app has a bunch of dumb rules that will make it impossible to actually file your transactions (it seems to want to see a credit card transaction to match the invoices you put in, so cash invoices sometimes just sit in the “unresolved” section forever. Issues are one thing, but when you encounter them the customer support is bizarre and terrible. I’ve now had several interactions with them and they have been consistent unhelpful, sometimes rude and mostly I’ve left each interaction feeling like I know the software better than the person I’m speaking with. To make things worse, BEFORE you speak to a human you have to deal with a chat bot that is so useless that you’re already filled with rage by the time it gives you a person to chat with. So, millions of bugs aside, most recently the app has become completely useless. About two weeks ago, it simply stopped allowing me to save or send invoices. THIS FROM A FREAKING INVOICE APP!! What’s the damn point of an app that doesn’t perform its primary function? Stay away. This company is very happy to charge you $10 a month for the rest of your life, but they don’t seem to be that interested in spending any of that money on develoment or support..FiddlefroVersion: 6.4.14

HORRIBLE!!!DONT BE FOOLED DEAR LORD, customer service doesn't exist here. Overall terrible service in every aspect, dont waste you time..Alexh1990$$Version: 6.4.11

Waste of time and resourcesIf I could rate 0 stars I would. The app is glitchy, the invoice service doesn’t work, and customer service can’t do anything to help and barely exists on anything other than painstakingly long waited text messages. To top it off, the desktop version won’t load any of my data so I can import to the online version rather than the self employed version. Very very unsatisfactory experience and would not recommend this app to anyone looking for this kind of service..TheSymbioGaianVersion: 6.4.10

QuickbooksDon’t buy it. Paid and never used it one time. Now it wants me to buy it again. You will never see your money again. No one to talk to. I also use TurboTax. That program had major issues this year. No customer service to answer questions. Company has significant management and customer service issues... not to mention software glitches. Well we were contacted by a bot after the above posted review. The bot thankfully sent us back to the same places we had spent hours already. It wants us to look up our issue amongst thousands of other questions. We have already done that. Poor stupid bot (dripping with sarcasm) . We just want our money back customer service bot. Is there less than one star. I haven’t even used the software to give it one star..OneSailorVersion: 6.4.7

Vehicle expense failureIf you want to use this software to track your vehicle expenses for tax purposes, beware! It auto tracks the trips you take just fine but it fails to do the math on the expense total x the business use % in the tax summary and reports. This makes then entire tax summary incorrect and the reports incorrect too. I reported this and went through hours of online chat support (because phone support is not available for this version) to be told it doesn’t do this!!! What’s the point of accounting software that doesn’t do the math! Beware. It also has a bug in the business use of vehicle %. On the trips report it tells me I used 28.41% and on the tax summary it tells me it’s 1588% and then says my deduction is $0. Very wrong and no help so far. Not happy after paying for this software for 3 years. This needs to be fixed. ASAP. Edit- This review got me an email on the subject. It’s clear to me now that QuickBooks knows this occurs and hasn’t tried to fix it. They have applied the “standard” method of reporting instead of the “Actual” method, apparently. This means do the math yourself! I have requested that the user should be able to choose the method and the software should then do the math accordingly. Right now, no choice. We’ll see what happens..MoAndSiVersion: 6.4.7

"You’re so passive aggressive"It looks like a nice clean app to send my invoices and track my expenses. Amazing! I’m happy to subscribe as soon as I am prompted. Definitely worth the money. Perfect, time to send my first invoice. Oh wow, this is going to save me so much time. Let’s just enter my province for the automatic tax calculation. Hey that’s weird. Quebec isn’t there. "Right now this app doesn’t support Quebec and QST" My partner asks "don’t you think they should have said that when they saw your Quebec phone number?" What an idea, guys..MichouiiVersion: 6.4.7

Québec self-employedSigned up for 3 months only to discover the QB for self-employed does not permit inclusion of Quebec sales tax..MaggieBroVersion: 6.3.6

Why do they have this app??This is totally different from the QuickBooks online app. There is no customer service. You can't transfer data to online version when you decide to upgrade. The app only works on iPhone. No iPad version. Waste of money..LemonTwistVersion: 4.21.1

App not processing paymentAfter the initial offer for 99c, I battled trying to process the payment . It said it went through but then the error message came up every time … not recommended..ElbananomachoVersion: 6.4.115

Business ownerWhy is there no space to insert a P. O. Or an address Why is there no space or mention that interest will be charged on overdue invoices???.Cliff g oVersion: 6.4.114

Would give zeroDealing with them has been more of a pain than benefit provided.Ryan..8Version: 6.4.111

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 6.4.120