Hopper: Flights, Hotels & Cars Customer Service

Hopper: Flights, Hotels & Cars Positive Reviews

Not Even the employees will match these low rates!We recently had a house fire and had no choice but to stay in hotels. With us being a family of 5 suites seem to suit us best and hopper came through every time with the lowest rate of all 3rd party hotel apps and sites. Rate do change constantly but that’s what makes it kinda fun. I find that 2AM I can get the lowest rate of the day , although that’s not always the case. Not only that but on top of fire car broke down and Hopper had great deals for a rental for the week. They are always posting cheap flights and housing or hotels for a vacation or in my case ended up finding an apartment to stay in short term till we got are ducks in a row for the next step of are journey. I have never had a problem with them personally or had to call because they made a mistake. Just be careful when booking rooms that your reading the details correctly or call hotel and double check if you’re unsure what a room type is. For example one time I booked us for a king suite. Thing separate king bedroom and sofa bed in living room….. and we walked in the room there was one king bed. What I should have clicked on was 1 bedroom king suite which had the separate bedroom and pull out couch for the kiddos in living room. All in all Thank you Hopper I couldn’t have found a better site to use in this time of need for my family..GolimowskiVersion: 7.28.1

Great small short term bookingI’ve used Hopper to book 4 commuter flights from Southern California to Northern California and I plan to continue on a regular basis. So far everything has gone smoothly. The fares (that happen to be on my preferred airline) have been super affordable if I book around 2-3 months out. I occasionally drive and gas is more expensive for an 8 hour drive than flying on a 1.5 hour flight! super easy user interface (cute graphics too) and I appreciate the planting trees part. I feel compelled to comment on something I saw. A reviewer complained that their trip was screwed up by Hopper falsely advertising an apartment as a hotel. I don’t think its Hoppers fault (although I’ll bet they give you the compensation you request). Probably, If you had properly researched your booking you would have known it was an apartment. My point is that one has to be meticulous when arranging travel, especially international. If you’re not good at details (brilliant people often aren’t!) I suggest using an agent. It’s their job to do the leg work and you don’t have to pay them, they get their fee on the other end. Then, if any screw ups happen, you’ve got a human being to blame and not an algorithm!.FeefingirlVersion: 7.26.0

Manipulative and filled with Micro fees, use for the Calendar and Make Purchases Somewhere ElseUpdate: Took 3 months, over 40 emails and a really bad review. But I finally got my refund. after having my email feed disconnected and practically giving up as my reservation was over 4 months ago, i updated my already terrible review to what you see below and then my feed was reopened. For some reason this time I was given more information and it seemed my issue was brought up to a high enough person and my review was alarming enough that I was issued a refund within the week. It should not be this hard to issue a clear refund. But I am happy to have finally received it, and hopper did reply to my reviews both here and in email which I appreciate greatly. This is one of those businesses that will do everything they can to take as much money from you as possible while making it look like they’re giving you incredible discounts. They will overcharge you for micropayments that you don’t realize exist until you pay them, and if you do avoid them you will have an impossible time receiving ANYTHING close to a refund if one single thing goes wrong, like I did. Use their calendar because it’s awesome to see fluctuations in prices ahead of time for tickets, hotels etc. and then make your actual purchases somewhere else. Use them and then leave. because they seriously take advantage of people and will take advantage of you if you don’t..GogurtgirlVersion: 7.29.1

Loved the App BEFORE..Now, not so much…I have been using Hopper for over 6 years and when I started, it was one of my go-to apps. I loved how easy it was to navigate and purchase flights right in the app. Now, I can’t spend more than 2 minutes without wanting to pluck my eyes out. It is saturated with things popping up and offers to spin some stupid wheel or win some carrot points. It’s overstimulating to say the least. The interface used to be so easy and fun to navigate. Id spend an hour playing around with different trip ideas but these days I plug what I need and try to get off as soon as possible. 😠 Ux issues aside, the reason I gave it 4 stars and not 3 is because historically the app has been very accommodating to me. The customer service people are top tier and have always helped me out. Like the time I booked a flight in 2021 before the Delta strain of COVID was a thing and I needed to cancel. So Hopper employees helped me fight for my money so I could make use of it a year later. That’s really awesome and I will never forget it. 🤗 While it hasn’t been giving me the flight deals like it used to - and I now have a few other apps I use that seem to give me the same deals - Hopper is still one of the main search apps I use for travel planning. That said, I really hope they redesign it. I’m tired of being harangued by slot machines and carrot bucks and hotels I don’t even want 😠.TotallyTurnedOff99Version: 7.32.0

Unable to get ahold of customer service for a previous hotel bookingSo my partner and I were recently on vacation in Europe. When we got to Rome, it turned out that the hotel we booked through the hopper app was actually an apartment building, and when we arrived it was closed for the day. Unable to get inside, we were left with no choice but to walk around hauling 100 lbs of luggage each until we found another hotel, which in total cost us more than 100 euros extra. We were under the impression that the hotel booked through hopper would be an actual hotel and not an apartment building. Because of this, we are convinced that this was false advertising. We have tried reaching out to them via the app, but there is no support phone number and no way to message them or get ahold of anybody without an active booking. The fact that you cannot contact them for a previous booking is totally absurd. Frustrated and disappointed about our experience in Rome, but granted we went to 11 different countries in Europe with almost all of the flights and hotels booked through Hopper. This was the only issue and we did end up saving a lot of money because of them, hence the 3 star rating. However the lack of customer service isn’t acceptable, I don’t recommend booking through them if you suspect you will need customer support at any point in your trip. Whether or not we receive a refund will determine if I use this app in the future..LukeC666Version: 7.10.0

No customer serviceI have used Hopper for a couple years now and refer all my friends and family to the app when they are looking for a flight, the fact that it shows you prices for months out has always been a big plus for me but lately i have had nothing but issues with the app and like others have mentioned it is impossible to talk to an actual person. I got charged for a flight it said i booked when in actuality Hopper did not process it because of an error, i could not find a reliable number to call, had to reach out via an existing booking and of course it is not there because it did not exist. I ended up having to call my bank to dispute the charge, and i paid a little more to book thru the actual airline. A couple months has passed and i looked up a flight for my mother the other day (giving the site the benefit of the doubt because i had 1 issue since this whole time i used it), again i booked a flight, it told me there was an error and i needed to use another card, yet that card was charged as well as the one i replaced it with on the app. I don’t think i will be using or referring anyone else anytime soon as i would not want them to end up with the same headache. If there was an actual person to speak to for help it could solve the issue faster. I still gave the site a 3 star because i have flown ALOT via the app until recently..HTX FlyerVersion: 7.17.0

Refund for Same day cancellationI waited over a month to get a full refund from a flight that I cancelled 3 hours after it was purchased. The rule is you get a full refund (minus any extra fees that you may have purchased for insurance etc.) if you cancel within 24 hours of purchasing the ticket. It should be processed as a void. They sent an email stating they would refund me X amount (which was about $60 less than the amount I paid because the fees are non refundable -understandable) and when the refund went through, it was exactly half of that. When I reached out they tried to say it was due to fees, hello you already kept the fees! Reached out again to get the rest of my refund. They sent me an email stating I’d get the rest refunded within 3-10 business days. 15 business days later and still no refund. I reached out again and I received an email saying they sent the refund via PayPal? (That was weird, but okay) I go into PayPal and there is nothing there. 2 minutes later I get an email stating that the money they sent to PayPal was cancelled. I had to reach out yet again. FINALLY, 35 Business days later I get the other half of my refund via PayPal. The only reason I am giving the app 3 stars is because every other time when I haven’t had to request a refund things have gone smoothly and ultimately they did give me a refund. Just a huge inconvenience to get it..BamhfavsVersion: 6.69.0

Update i can’t find my original review for the appI have since given an edit on my review but originally gave hopper the worst review i could as i rented a car from a company that was not disclosed until the payment was made. the car rental place (in tampa) was a complete and utterly insane scam! they tried to steal my money and even tried to get more than $1000 extra from me on-site. it was at this time that it was best that the rental agreement was not signed. at first hopper was very reluctant to refund my money but after their careful review they did decide in my favour! and i never could blame them for what a private company did unless hopper were to side with them… but they did not! and i do appreciate hopper as i have used them 2x now and i will definitely consider using their app again. BUT I WILL NEVER RENT A CAR THROUGH THE HOPPER APP OF AN UNDISCLOSED RENTAL CAR COMPANY AGAIN! there are a lot of scummy tiny companies out there, let alone big corporations. I WILL BE STICKING TO ONLY WELL KNOW CAR RENTAL COMPANIES; BUT I AM VERY LIKELY TO USE THE HOPPER APP AGAIN! one thing about hopper that seemed like an issue but turned out not to be is HOPPER DOES NOT HAVE PHONE SUPPORT, but hopper did a great job with their email customer service. i have given a better rating than 1 STAR to edit it to 3 STARS and i plan to travel again this year so hopefully we can move it up to 4..InnertideVersion: 7.31.0

Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.K_G_ToriVersion: 6.29.0

Best Flight/Hotel Finding App Ever <3I have to say truly and honestly this is one of the best comprehensive tools for looking at flights and hotels. I used it for my first solo flight to visit my long distance partner, and I’m definitely going to use it for the foreseeable future! The team at Hopper are really making one of the best flight tracking apps out there. I’ve tried using other sites like Kayak and Trivago but they usually redirect you to other sites and sometimes have pop ups that I just don’t enjoy dealing with. Hopper has given me no issues, they even offer flight/trip protections, and they include a lot of information of what your flight does/doesn’t include as well as what hotels offer for your stay - all they ask for when you buy is a really small tip that goes to the developers to keep the app as amazing as they do. All I could ask for is that they make the tip adjustable so you can tip more than they ask for (and even then they let you opt out of the tip, but for all their hard work I don’t ever want to). Highly recommend the app, and I hope the team who have developed and run it have nothing but success ahead of them. ☺️☺️☺️.Casey EgbertVersion: 6.74.1

Price Freeze is great but...I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs..LabtechtwoVersion: 6.22.1

Please Fix the Notification SpamHopper has a nice looking interface that’s easy to use. I’ve booked and completed my first flight with no problem last month and look forward to using Hopper again soon. I like to use the app to look up flight prices to many different places for future travel plans. However, it saved every search as a “Watched Trip.” The app’s notifications have just been crazy. I keep getting notifications like “Your flight to __ is now $__” It even notifies me of hotels at the places I’ve searched even though I’m not interested in booking a hotel. These hotel notifications are even more annoying because they’re always untrue. They advertise that a certain hotel in __ have gone down to $__/night and whenever I click on the notification, the price of that advertised hotel is NEVER what they said. Also, the red dot on the corner of the app in the Home Screen displaying how many notifications I have is always over 100+ everyday, though harmless but bothersome. I know I can always turn off notifications in my settings but I wished we can customize what kind of notifications we would like to get, plus please stop displaying 100+ notifications to get us to click on the app..Sarahhh NVersion: 6.73

Great app, except for promotional push notifications.Very impressed with the functionality if this app, particularly the ability to time the market for flights. This App allows you to gauge when to wait and when to buy flights depending on when the prices are going up or down. So it is Extremely useful for people on a budget trying to determine if they can afford a trip. However, push notifications are essential for being promptly notified When to buy i.e. when prices drop. Unfortunately this app offers no way to opt out of non-essential push notifications and retain the useful ones. They send notifications for “sales” to major hubs regularly. On a scale of absurdity these are not excessive but they still regularly wasting your time and the wording of the notifications sometimes is too close to suggestive that the flight ls you’ve saved have dripped in price when in reality it’s just a flight to Vegas. Were the developers/notifications composers to distinguish notifications for your saved flights more clearly from blatant attempts to generate traffic on the sight this app would be far more useful than it currently is; still useful but scrutinize every notification for direct reference to your interest or just turn off notifications and check it regularly..Mr. bunburyVersion: 7.12.2

Often great, but customer service isn’t goodGenerally, I love Hopper, and have been using it for years. I get low prices and it keeps all my flight info in one place. On my most recent trip, however, I’ve run into issue after issue. First, when I cancelled a flight so I could book a different one, I was not allowed to do that through hopper because it said I had a conflicting itinerary, which never seemed to resolve itself even after a week of the flight being cancelled. Then, I booked my return flight and wanted to get travel insurance through Hopper. Now I’m jumping through hoop after hoop because the automatic dates for my travel insurance are for AFTER my trip. The hopper customer service staff don’t seem to be able to communicate with each other because I’ve had to call multiple times and gotten different advice each time. Like I said, I like the app a lot, and maybe one bad trip out of a dozen over the last several years isn’t a big deal. At this point though, I probably won’t buy travel insurance through them in the future, and I’ll likely just cancel my flights before trying to get through their customer service system again..GreenziggyVersion: 7.44.2

SK in MontrealI am so impressed with this app. I have received all the notifications advising me about the pricing of my flights. I am so pleased with the updates and info I got. Thanks. hopper. 😆.SkinmtlVersion: 3.6.9

HappyThank you so much, and I’m glad to see my new grandson in Ontario you are the best site ever..OutlawcadVersion: 4.5.1

Pack your bags!This app offers the lowest price for your flight as it compares them to other airlines and it also gives you options to decide for a cheaper flight on different dates! Awesome 👌🏼.Asela1988Version: 4.9.1

Rip offI was charged by hopper for children’s seats selection and the airline does not charge for children’s seat selection because they must sit with family. When I emailed the airline and company and asked for a refund of $150 they refused to answer me back.Jachic06Version: 6.32.0

Didn’t work for meI was excited to save on airfare amidst all the glowing reviews. However Hopper told me to wait and then after the price increased it told me to buy. I should’ve gone with my gut. This was for a Toronto to Honolulu flight..KimcheegalVersion: 4.1.1

Best App for BookingI have been using this app to monitor flight costs and find the most affordable dates to fly. The results are great and the notifications of potential increases is a great feature. Great app for booking flights..Create nickname 88Version: 7.4.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.57.2

Hopper: Flights, Hotels & Cars Negative Reviews

Vague Info from Customer ServiceI booked a flight months ago for a conference in Canada. Just a week ago (the conference is scheduled for TOMORROW), I received an email from Hopper that my flight had been changed and that I had to either accept or deny their refund. I received many emails with pre-automated text about this, but was confused as to if my flight was cancelled or just changed. I emailed back and forth with Hopper customer support trying to figure this out, because if there was an alternative flight plan I didn’t want to take a refund. Finally, after a few emails of (again) pre-automated emails with me specifically asking “is my flight cancelled” I received a call in the middle of the night from an actual real person at Hopper support. I didn’t answer because I was asleep, and the next morning I got an email explaining that the second leg of my flight was cancelled. I’m not sure why they couldn’t have just told me that in the original email. I was so confused as to what my flight status was, checking the airline’s website constantly which had no mention of a cancellation. I just took the refund but I now have to book a last minute train ride to my destination. This was such a frustrating experience and it happened a couple of days before my trip. I’ve had fine experiences with Hopper before, with no issue. But, it seems like if there’s ANYTHING wrong with your flight, Hoper customer support very slow and confusing to work with..M. WaughVersion: 7.13.0

I accidentally cancelled my reservation last minute. There was no way to undo or refund my moneyHorrible experience. I was at the hotel I was checking into and I was on the cancel reservations page I booked the wrong hotel so I was trying to see what options I had like a return or transfer hotel or just accept the room I already paid for in full weeks in advanced and after one click of a button it was cancelled no double check no warning no undo no nothing no you will not get a refund no anything. Just immediately cancelled I then went into the hotel to see what they could do. They said nothing could be done due to the third party app. I then went inside and bought the same room so I had to double pay. Horrible system it literally says. To submit a cancellation request through the Hopper app, click on the trip details for the hotel reservation that you would like to cancel, and select "Cancel Reservation" and follow the prompts to begin the cancellation process. There was not any prompt or process for me it just immediately cancelled my room and gave me a cancellation email. I then submitted a request the same day for a dispute promptly said we will get back to you in 24 hours. it has now been 2 days with no answer. Oh also if u want them to actually help you need to pay another fee for “vip service” 9$ not much. I think this is a serious issue for user functionality it impacted me greatly and ruined my whole trip. If I could give zero stars I would but I can’t..Boo hhtnhme hmm unVersion: 7.29.1

Price Freeze FailI paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! Hopper wouldn’t allow me to book that flight any longer. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. So now I’m paying $700 more for four tickets, because Hopper obligated me to commit to another flight when I was only trying to explore my options for my family. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. Stay away from Hopper! Google Flights is a better, more honest option without the unfair handcuffs. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. I thought Hopper would be better, or at least fair..BigwnfanVersion: 7.3.1

Horrible customer serviceSo me and my wife reserved a room in Vegas months ago. Got the confirmation, show up to the hotel and they say we have no room on file. We called hopper and said all they can do is refund the amount. We told them that was not possible due to all the rooms being so expensive cause a festival was going on. They said all they can do is get us a room for the same amount but that meant it would be a horrible hotel cause prices were so expensive even for the cheaper hotels. I had to fight with them for 5 hours with my pregnant wife in the car. We told them we wanted a room that was equal as nice to the one we had reserved in the first place and they said no cause it was too expensive so they wanted us to cover the rest of the cost which would have been 3 or 4 times the price. After us fighting with them till about 9 pm they finally decided to put us in the circus circus manor which is disgusting. There was a homeless man sleeping under the stairs inside the hotel entrance when we walked in and it’s super out dated. Defiantly the worst experience we’ve had in Vegas and it’s all cause of hoppers customer service . Hopper needs to understand they cannot make people wait over 5 hours in there car while they try to solve the situation. Hope they fix there customer service. I Will never use this app again. Alex and rocio the supervisor were the ones we spoke with. The hotel that we wanted to stay at even told us they always have these issues through hopper..Kirbs403Version: 7.45.2

Hopper is not on my good sideI have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check..Kreese17Version: 6.10.1

Horrible customer serviceI tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from hopper wasn’t working on their online reservation modifier. Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. I tried calling the hotel again but they were asking for a specific extension number to talk to someone and I can’t easily look up people while I’m in transit, nor do I feel like I have to do this to talk to a representative. 20 minutes later a different customer service rep deals with me and says I can’t change my reservation, I had to retell my issue and he won’t just cancel my reservation for me. I’ve told them multiple times I don’t even care about the refund at this point because it’s not worth my sanity. But the customer service continues to tell me things I already know and just kept extending the conversation without actually canceling the reservation. I do not recommend this app ever, the savings are negligible and the headache I got is not worth it..- Ana M.Version: 7.8.0

$0 Change is a Terrible Scam!This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline..StarDez1025Version: 6.46.0

No customer serviceSo I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request..Allie28282Version: 6.51.0

Used to be great not so much nowI always tell my friends family and even strangers about hopper because they do have the lowest rates and cool ways to save money on rooms flights and rental cars! However, ever since the new year my app has been extremely difficult! Everything that it used to do it doesn’t do anymore! For example my carrot cash has not been adding up since December 31st and now my price freeze keeps giving me the contact support message! Being that I have been in a hotel since September 2022 hopper has been saving me a lot of money! But but the price freeze randomly not working and the carrot cash not working I’m back to paying regular price for my room! It’s very frustrating because I wasn’t prepared for this to happen and there’s no way to contact someone in support immediately! They take up to 48 hours to respond and once they respond it’s a generic response then they take another 24 hours to respond to the next message! I’m so upset at this point because I don’t know what else to do! I restarted my phone updated the app deleted and redownloaded the app and nothing is fixing the bugs! When I finally got a response from support in my email they didn’t help at all! You have to pay a extra fee to get a quicker response as well! I simply can not do that! I wish the app would work properly because I loved it sooo much last year! If these problems are fixed I will redo my review because I really did love this app!.Sunshyne777315Version: 7.30.0

Be cautiousI have used hopper for most all my travel plans. We just booked a big expensive trip from US to U.K. for 2024. We didn’t need fancy expensive/exchangeable tickets as the dates are very specific to the event we are travelling for. Unfortunately one of the 6 members travelling with us is now no longer able to attend. We purchased insurance through their recommended carrier - Xcover. We spoke directly to the airline as their policy is no name changes allowed (we will be taking someone else in the place of the cancelled ticket). The airline was not able to do a name change or refund per their policy but they did advise that the third party - in this case Hopper- would potentially be able to take it to their team support and be able to at least give us a credit etc as they will of course be able to resell this ticket we cancelled. Hopper refused and advised us to use the insurance. The insurance coverage has declined to cover the cost of the ticket as apparently the “reason” is not covered. It’s a shame in this day an age that they’re just going to take my money and sell the ticket over again… essentially double dipping. I would totally understand an administrative charge for their time etc but the entire cost of a ticket for March 24 is just wrong. Will never be using hopper again and will certainly not be recommending them. Will likely use the app to see when the prices are lowest and then just book direct with the carriers suggested..MostMCVersion: 7.46.0

Was a cool app until I had to deal with their customer service/supportI liked the app and it had good prices but I had booked a King room for my girlfriend’s birthday and our anniversary and we were assigned a 2 Queen room instead upon checkin and told that was all they had available and it was the fault of the 3rd party site (Hopper) that we had booked through and to contact them. I opened a ticket with Hopper through the app and then never heard anything back. I then had to email support/help but all they do is switch me from person to person with all of them saying they are contacting the hotel but that the hotel is unable to refund it. Then a support person even said the hotel told them they offered us a refund and we denied it, which never happened. I called the hotel to confirm and they just said the same thing that it was the fault of the site we booked through. A support person even said they had the conversions with the hotel recorded so I asked to hear them but they then transferred me to another support person instead who again said they would call the hotel. No one at Hopper will take responsibility or offer anything to make up for their mistake. I would be happy with an apology and some carrot cash but instead I’m having to write this review and will never use this app again or recommend it to anyone after this terrible support experience. Worst customer service experience I’ve ever had. So frustrating..LoganC999999999Version: 7.33.0

First and Last time UsingPurchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person..30_Over_ParVersion: 6.30.1

Just book directly don’t use this appYou know those crazy bad ads you’d get from downloading a free game? That’s this app. This booking app spams bull crap so much that it adds it by default and adds a donations without you knowing! For example, my tickets after tax were $184 but it attempted to charge in a bunch of fees and bill crap that amount to almost $300! It even tries to hide your total at the end at the bottom in tiny font. It’s awful, then you have to hit “no thanks” button for donations, Covid-19 insurance, travel insurance, change flights insurance, canceled flight insurance, seat insurance, premium support coverage. More down the rabbit hole, is all these “insurance” and “upgrades” options aren’t directly offered by hopper. They are individually contracted companies that has up to a minimum turn around time of 90 days for claims. The worst part about this app is that it sends notifications about adding “protection” after the purchase without a “no thanks” button. You literally have to force close the app to get rid of the spam offer. If you accidentally press any of these buttons it will quickly charge your card and there are NO REFUNDS. You know they are doing it on purpose when every little thing has a spam offer even right now to hiding the cost of the add ons thinking no one will notice. TLDR: Hopper tricks you into scam insurance offers even after purchase, NO REFUNDS for anything purchased, way more expensive than booking directly..Johnnie LushenkoVersion: 7.0.2

They removed entire record of my airline credit!!I booked a trip from Chicago to Alberta last year using hopper for two people, but the flights got canceled due to COVID-19. Hopper sent us an email that our deposit can be used as travel credits whenever we’re ready to book another trip. Our trip was a combination of 2 airlines: United Airlines for our outbound, and American Airlines on our return. On March 16, after several frustrating emails and messages back and forth, we could use our United Airlines credit to book a flight from OHare to Kahului. Even for that, we had to agree to book a flight for a much higher price that what was shown on their app. We still have our American Airlines credit left to be used. The last message I received from Hopper confirmed this, saying: "I would also like to confirm with you that your American Airlines credit is still open under the same booking confirmation ####" I now want to book a flight using my American Airlines credit. But, there is no record for this credit anymore on the Hopper app. In fact , there is no record of our six letter record locator on the American Airlines website either! Hopper has completely removed my American Airlines credit and replaced our the previous reservation information with info about our flight to Kahului. This is a so frustrating, and at this point we’re worried if hopper will ever give us our travel credit back. This is a completely dishonest business!.Maitraye DasVersion: 6.67.2

This app is crap!I started a flight watch more than 6 months prior to departure date. At that time the price prediction indicated that the tickets would drop in price almost $200 in the next 4 weeks. A savings of nearly $800 since I was buying 4 tickets. I happened to notice that the lowest fares increased by $20 about 3 weeks later because I was on the airline website, but I never got an alert on Hopper about the change. At that point I started investigating and discovered all the negative Hopper reviews. After that I purchased 4 tickets at the higher rate directly from the airline but continued my flight watch to see what would happen. A week later the date arrived in which the prediction indicated the price drop would occur but the prices were still higher than when I originally started the watch. The prediction then continued to indicate that I should wait to purchase for another 3 months because prices would drop by that time. The new date being just 2 months prior to departure. I have continued to watch the prices increase (again with no alerts) and the shorter, more desirable flights become no longer available. The first prediction was wrong by more than $200. Luckily I did not continue to wait and it only cost me an extra $80. When reading the reviews, I discovered complaints about fees, the price freeze, the price prediction, and refunds/credits. I am deleting this app and will never use it in the future..TldollVersion: 7.4.0

Impossible to change flight, no live help+feesI recently booked round trip flights from New York to Utah using hopper. I paid $1,200 per seat, which Hopper indicated was an average deal (very pricey). Well, my trip is in a few weeks and I need to change my outbound flight. Hopper does not offer live support and customer support is all via e-mail (no phone call, no live messenger). The response is slow and sloppy. I was passed from person to person, each telling me something different and offering different options. Finally someone gave me a clear answer and option and I asked them to change my flight. Well, that person ever changed anything and disappeared on me. So, I started the process over again and submitted a new request, radio silence. I’ve been at this all day trying to change my flight (which, if I ever manage to change it, they want to charge me for even though I am entitled to free changes and cancellation per my ticket). And, upon exploring other options, I found flights for $100. I even found the same flight Hopper offered me earlier in the day that I tried to take, cheaper and still available (I’m now being told that flights not available). So, i got ripped off. I can’t change my flight. And this is an absolute nightmare. I hate traveling. Book direct. Pay the extra few bucks. Hopper is not worth it. The stress and headaches and haste and fees just aren’t worth it. It’s like flying spirit. What a disaster..DrstraussVersion: 7.2.0

Unreliable ServiceBeen trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal..Caio.S.MarinhoVersion: 6.12.0

Rip off.I recently booked two flights for Vegas for a friend and I. I noticed that I had been charged twice for my flights. I contacted hopper through the app because they have no customer service phone line. And they canceled the first flight but I had to talk to three different people to get it done. They also cancelled the wrong flights one was charged for 136 and the other was charged for 180. They cancelled the 136 dollar flights. They when I confronted them on it they gave me a coupon for $70 to be used within 180 days or it expired. I was so frustrated that I decided to cancel both flights. I contacted them again and told them I wanted to cancel all my flights and they told me no! So I contacted the airlines and had to do it myself, where I found out they had booked me three times. So I had to contact hopper and give them the confirmation cancellation codes that the airlines gave to get my refund. When I checked my account they had only refunded 288 dollars out of the 320 that I was charged. So I had to contact them again and then they finally refunded me another 30 and said the other 2 dollars was none refundable. I’ve spent three days contacting them back and fourth to cancel flights. They were booked 24 hrs before cancelling, and it was a nightmare! I’ll never go through this app again. I’d rather pay more money for a reliable booking company than go through what I went through with them again..Georgia L. 91Version: 7.14.0

DO NOT USEThis is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!.Elizabeth123009Version: 6.38.0

Do not downloadI am very skeptical of downloading airplane apps, but I finally gave in and downloaded this one because it had good reviews. As someone who loves to travel, I was excited to find an app I could start using to find cheaper airline tickets. I ended up finding tickets to Barcelona at $600 and saw that I was able to price freeze this trip. Since it was a Wednesday, and I was waiting for my bonus + check, I decided to use this option so I could just pay for the tickets on Friday. Of course when Friday came around, the tickets were at $900. DO NOT LET THEM TRICK YOU INTO THIS PRICE FREEZE SCAM. I looked on Google flights and the tickets were still at $600 but on the app, it no longer was giving me that option. It was only showing me the tickets over $900. And the best part was - my price freeze was useless. They only covered it, if it went over $100. In total, with the “price freeze” I was going to have to pay $800 for tickets that I originally found for $600. This was upsetting and I contacted customer support for them to tell me that I couldn’t get a refund and that there was nothing they could do at all. I lost $80 to this stupid app. It’s just $80 but it’s the principle. I doubt they ever let people know if tickets decrease. Do not download this app. Stick to google flights, you get better deals on there and it makes you book directly through the airline not these idiotic third party apps that scam you..MildelacruzVersion: 6.65.0

Extremely disappointed, completely unhelpfulI will never be using this app again. I don’t like to be *that* Karen type but this was so unacceptable and cost me nearly $600. I had booked a flight last year which I ended up needing to cancel because of Covid restrictions. Which was no big deal because I received a travel credit for future use. Come this time when I went to use my travel credit, it wasn’t appearing in the app like the Help section said it should. So I sent a customer service message to Hopper asking for assistance. It was a week later and there was no response. Messaged again, still no response. Ended up basically forced to book immediately because the flight day/times were rapidly filling up. So I booked and once again messaged Hopper asking to apply the credit to my recent purchase. NOW they finally answered and said sorry but it was too late to apply the credit since I had already booked the flight. I responded by saying that I had messaged them several times prior to booking and requested help, which was never provided. They conveniently waited to reply until after I had booked the flight and “couldn’t” apply the credit. Needless to say I’m pretty angry, this flight became several hundred dollars more expensive than it needed to be. And I don’t even know if I’ll ever use the travel credit because I rarely travel by plane. Zero stars for customer service. What a money scam..Chickylover13Version: 6.63.0

Giant Scam!Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway..Traveller813Version: 6.13

Gotcha fees & loooong chat wait timesI just got off a chat after waiting 18 hours to find out I threw away $165 because I didn’t understand how Hopper worked. I booked a nice Las Vegas hotel through the Hopper app, but before I paid for the hotel, I opted for a Price Freeze which costed $165. I then turned around and paid for 100% of the hotel stay. This was wrong. What was supposed to happen was that the Price Freeze would act as a deposit on the hotel, and after 20 days, I would pay for the hotel at either a lower rate, if hotel rates decreased, or the same rate as when I bought the Price Freeze, if hotel rates increased. I didn’t understand any of this because I didn’t read the fine print, and I threw $165 down the virtual toilet by paying for the hotel right after paying for the Price Freeze. The Hopper app never alerted me by stating “hey idiot, you’re about to give us $165 because you’re in a rush and are overly trusting of apps you’ve never used before”. My fault. I tried confirming my suspicions by contacting (weeks later) Hopper through the app’s chat function. I gave up after waiting 45 minutes to be transferred to a Price Freeze Expert. I tied again and hung up after an hour. I tried one more time and just hung in there out of sheer tenacity. After over 18 HOURS of waiting, Hopper, in a very polite way, confirmed that I’m an idiot and there is no way they will refund $165 that I threw at them..K-Dawgg0000007Version: 7.22.1

Turned into a scam the moment a crisis hitFlight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law..KyhalesVersion: 6.31.0

TERRIBLE CUSTOMER SERVICEI’ve been a loyal customer for years and loved hopper until this recent lack of customer service. I purchased a ticket, in which I had to cancel due to spikes in Covid cases, hopper would not a lot me a full refund but gave me a voucher to use at a later date. It’s now time for me to utilize my voucher but in order to use, you have to contact customer service (which is odd because I’d think a voucher means I could use whenever however I’d like as long as it’s on the same airline). I’ve been in contact with customer service for A WEEK PLUS and still have not booked my flight. Hopper does not have a phone number so I can talk to one representative and get the issue resolved same day. Hopper only “supports via email” which is slow, unproductive, and annoying since I have a different representative EVERY EMAIL who has a different answer each time. I have a voucher, I’d like to purchase 2 tickets to utilize all of my voucher since HOPPER only allows you to use the voucher on one flight and only on the original passengers, but since my original ticket was a lap child and my ticket, I can only by a ticket for myself and lose the remain amount (I.E PAY HOPPER FOR TERRIBLE SERVICE). I am furious at the lack of communication and resolution to my issue. Hopper was once my go to but after this issue is solved they will NEVER get my service again. Sincerely, Outraged customer.Thedukes21Version: 7.5.1

DO NOT USE THIS APP!This app is horrible and the customer service is even worse. I booked at the wrong hotel so my fault on that but the amount of inconvenience you have to go through to cancel and get a refund to book at another hotel is horrendous. I went to the hotel I booked at and they cancelled the reservation within seconds but the problem is I prepaid for the room so Hopper had to call the hotel and ask if it was okay to cancel the reservation with no cancellation charge and I’m standing there at the front desk listening to the front desk guy tell the Hopper representative that it is okay to cancel with no fee and he kept repeating that to her over and over and then the Hopper representative wanted him to email them saying it is okay to cancel with a refund and he told her he doesn’t have an email with the hotel name but offered her a fax with the hotels header etc and she would not accept that but at the same time she called the hotels phone number, an employee answered and you would think that would be sufficient enough, nope. Another ridiculous thing is you can’t get a hold of customer service unless you pay for VIP!!! I spoke to two different representatives and they both barely spoke English and I kept having to say what? because their Indian accent is so strong, I would never use this app again let alone recommend it to anyone. Waste of time and waste of money..TamakoaVersion: 7.33.0

Terrible CompanyHopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do..Disgruntled Customer1993Version: 6.36.3

Horrific Customer ExperienceI recently made a reservation through Hopper. Upon checking in, I was asked for the credit card that was used to reserve and pre-pay for the room. I provided the card and was promptly told that it didn’t match. I asked what card was used and I was given a card and card number (last 4) that didn’t match any cards I have. The hotel wouldn’t let me use the prepaid reservation and therefore I checked in paying them directly. My card was of course charged twice. Once by the hotel and once by Hopper. Hopper’s rate was higher and also included their fees. I reached out to Hopper and they told me that my credit card wasn’t needed for checking in and that I prepaid the room per their standard practice. Great in theory, but of course not the same in practice. Hopper explained that the credit card didn’t match since they pay the hotel directly. Again I explained that I couldn’t check in and that I paid twice for the room. I was then informed that their system showed no problems with the reservation and therefore I should seek out a refund from the hotel. I had already tried working with the hotel and with the credit card issue, they wouldn’t refund me. The Hopper rep’s script apparently didn’t have an answer for this issue and I was essentially told it was my problem, not theirs. No refund given. Poor service, higher rates and fees - terrible app..Ck197322Version: 7.30.0

Just trying to report a defectHi hopper team, I looked for a way to submit a defect, but the best thing I can do I guess is submit a bad rating describing the defect I ran into, and hoping that you will address it in a future release because it’s frustrating. I planned a trip (aka set up “watch this trip”) for Oct 19-21, and when I went to book, I switched the dates to the 18th-20th. This all was good and went through. I received a pop up at the end to book a hotel, and I am not 100% certain what the dates showed then, but I was fairly certain that it was taking the dates that I actually booked for the flight booking, but I noticed after completing my hotel booking that it used the dates from my original search filters, not the dates from my actual booking I had just completed. I have to be hopeful that the hotel will have the ability to let me switch my dates, or rely on the airlines… all because of this little defect. Hope you see this and are able to fix. Feel free to reach out if there are any questions. Thanks. I will go back to my original 5 star rating once this is fixed! The hopper confirmation number for my flight plans is H-O3KLVXYDGN And the confirmation number for my hotel stay is 948Q75S7PDMH Please note that I am already in contact with support staff about trying to move around my itinerary, so I won’t need any more help with that, thanks!.ScottDubyaAkronVersion: 7.20.0

More cons than prosI am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group)..Yearly family flyerVersion: 6.24.1

SCAM. Beware!If I could do no stars, I would. You have to pay an subscription fee to communicate with customer service. If not you will wait 24-48 hours for someone to send a copy and paste email. Not customer focused. Travel rates are no different than any other 3rd party service. Nothing special about what they offer. Lots of hidden fees from the app. App does not function properly and forces you to make selections that increase the total cost. Does not save you money. Recommend that you do not add your payment information until you have read through ALL fine print bc they do not believe in refunds or credits in any situation, unless you pay an extra fee for this service. Use Priceline, kayak or similar services that will provide immediate customer care without an extra expense. The total will be cheaper. Update: I have spoken to multiple scammers posing as developers for this app for days without accountability or resolution. They continue communication through email only with a 24 hour wait times and copy and paste responses. Crazy thing is multiple user encountered the same issues I did on the same day but the response from these scammers is they have not experienced any technical issues. Very strange. Use this app at your own discretion. Read all print before purchase and check out the reviews prior. Do your research! They will SCAM you!!.Evette_1Version: 7.27.2

The last time I buy through hopper.Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service..Abz12321Version: 6.56.1

Buyer be awareThis app is great only when it works, they allow for price freezes on Hotels valid for 8 hrs but sometimes you get error messages that doesn’t allow you to book the reservation. Unless you pay $9 for VIP support, you may or may not hear back in roughly 12-24 hrs, which by then they tell you the price freeze has expired and they cannot assist( even though the app did not allow for booking) I also just made a reservation and I removed the hopper tip and VIP support, the app showed a final price for my room WHICH DOES NOT MATCH THE EMAIL CONFIRMATION as miraculously, the hopper tip and VIP support fee was added without my permission!! I would be extremely careful on this app, it appears their app is full of bugs and cannot handle the influx of people using it causing errors, and with the lack of customer service, you will get told, sorry nothing I can do… Policy is policy price freeze is non refundable. Unbelievable they think they can succeed by treating customers this way. Take screen shots of every single thing you do, even for all the errors you get, because the “bunnies” at hopper, are very quick to say no and not help you in any way. I also just discovered via my credit card statement that the Hotel Price freeze which their app says will be applied as a discount its all a lie to make you believe the cost is lower, yet they charge for it..SunnyQtVersion: 7.25.0

Left stranded in KoreaWould give no stars if I could. Hopper left me in a dangerous position last night. Booked a hotel in Seoul Korea for 10 nights, everything confirmed. I get to the hotel and the hotel claimed that they do not accept hopper reservations and that my reservation did not exist with them. I am panicked. It is late at night and I had no recourse. I paid the extra 15 dollars to start chatting with support. I was on the chat with them for 4 hours. Meanwhile I was panicking. And I was left stranded with no place to stay late at night. The hopper representative claimed a “glitch in the system” booked for a fishing lodge in India not the hotel in Seoul, Korea. I mean like what?????!!!! I had my confirmation for the hotel in Korea, everything on file and squared away. After chatting with them for four hours they basically said we can put 10 dollars worth of hopper credit into your account. I was flabbergasted. The hotel I booked stated that they do not work with hopper. So why is the hotel listed on the hopper app illegally and open for booking ? I go into the app and the hotel is still available for booking. This is flat out illegal. Something is not adding up. Hopper suggested I book a room directly with the hotel. Are you kidding me? So hopper took no responsibility and gave me 10 dollars and left me on the street. Oh and the 10 dollars have not even entered my account..BorealiceVersion: 7.21.0

THERES ALWAYS A CATCHHopper promises you best price on your flight with a price freeze but little do you do it’s ONLY FOR THAT SPECIFIC AIRLINE. Although you turn on flight watch and get notified for ALL flights based on your location and date.. when you PRICE freeze, you FLIGHT freeze. You will see the price drop for other flights to the same destination and same date but if you make the mistake in freezing your price you are locked in to that specific airline that had the lowest price at the time. THEY ARE NOT CLEAR ABOUT THAT ANYWHERE IN THE RULES. When the issue is brought to them they chose to belittle my issue by apologizing that I did not understand their policy. I did not even request a refund, just a simple transfer of my deposit to the lower flight (as I initially understood was the purpose of PRICE freeze) and they DECLINED. They offered NOTHING to help even AFTER realizing their lack of clarity. I was told feedback would be submitted but that they are bound by the policy which is absolutely ridiculous because no company is bound by their OWN policy. You make exceptions when you realize there is a problem in your marketing. Long story short: I wasted my deposit on a flight that seemed to be the lowest thinking I was locking in any flight that dropped below that as well and was fooled. They should change the name to FLIGHT freeze not price freeze. Liars..KcisnzpfiVersion: 7.1.0

Don’t buy flights off here big rip offI purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly.VAjitas0304Version: 6.53.0

Worst customer service ever !! Save money don’t use this appGuys ! This app is a scam ! They take money and never get back for any changes ! Worst customer service ever. It’s been 3 days I have been trying to reach out to them to cancel my ticket and no reply! It’s such a shame that these apps promising of economical fare feeds on people’s hard earned money to fill their pockets. It’s the third day and still no reply from their customer service ! It just take a reply to answer ! What a shame I wasted my money booking through them ! Next time better to pay $50 and have full control of my booking..Happuhokidays2020Version: 6.18.0

HORRIBLE CUSTOMER SERVICEI am absolutely disgusted by this apps customer service. The only way to contact them is through the in app chat that they take hours or sometimes days to answer. I had weather affecting my flight and was advised by my airline that I needed to contact hopper to change my flight for the next day and no one got back to be in time. If you ever have any issues regarding whether or your flight do not expect a response in time to help you. Will never book through them again..Nicole#24Version: 6.18.0

Customer SupportNon existent. I understand Covid-19 causes delays in support but when your app doesn’t work to contact support for a whole day, and when it actually does work and you contact them at 7:00am in the morning and they say they will get back to you when they can and I’ve currently been waiting for more than 17 hours and haven’t been contacted back and my grace period for cancelling my flight is in 15 minutes that’s what is terrible service. They do not have a working phone number for support and they do not have a working email for support. The only support they provide is on the App that is, as I said non existent. If they do not fix my issues and honour my cancellation if I wish to do so then I will keep this review as a 1 star. Hopefully I get some kind of response....JimStarBeeVersion: 6.27.0

Terrible customer serviceAmazingly long answering times, if they answer at all, and they don’t address your queries. I strongly recommend to stay away from them, good luck if you have to cancel a trip.Lou123355Version: 6.37.0

Worst customer support in the world.Booked a flight before Covid payed extra to have the no hassle refund option. Tried to cancel nothing happens. Contacted customer support many times. They sent an email 60 days ago saying they get into contact with me in 15 days. Still nothing no option to call..Jtak8888Version: 6.38.0

Refund!!!No respond, i have cancelled my ticket on march 16 and still havent got any email back yet and no number to contact customer service can you please let me know if there is any progress in my refund. A-ZKS1NY is my conformation number.CheematoesVersion: 6.37.0

STAY AWAY!!!Booking Code: EIEZQK It’s unbelievable that the only way to get any sort of communication with anyone from this company is through the AppStore!!!!!! They don’t respond to any inquiries on their Social accounts! Have an awful chat option within the app and on top of that continue to scam customers of refunds!!!!! Disgusting. Do yourself a favour and never download and use this app. I’ve reported them to the BBB and plan to continue my fight to ensure people are not scammed by this company anymore..Ogervs99Version: 6.32.0

Terrible customer serviceWith COVID my flights were cancelled and I have been tirelessly trying to contact someone at Hopper to refund me for my flights. You cannot contact anyone. They have deleted my flight booking history in their App and therefore I have not been able to chat with anyone at Hopper to get help resolving this issue. My flight was booked for a date in March and I still haven’t heard anything and it is now April. Seems like a scam. If anyone at Hopper reads this review please have your support team contact me and refund my trip this is unfair to everyone who trusted Hopper and not okay. Hopper should be updating their customers. THIS IS NOT OK. Confirmation code : MQCJYF.Rose164389065Version: 6.32.0

Stay away - Don’t botherThe comments on Social Media are horrible. The features do not outweigh the poor support or developer response. The UE is horrific. How did Apple allow this? Do not download and do not use. You will lose money!!!.TypeglyphVersion: 6.30.1

Never ever againI had to cancel a flight I booked with Hopper as a result of the Covid crisis. More than 100 days after cancelling, I’m still waiting for my credit. I tried to get assistance from Hopper but they don’t have any phone number or email you can contact. I will never use Hopper ever again..Claude St-HilaireVersion: 6.37.0

HorribleIf there is ever an issue there is no one to talk too. They ignore what you have to write in help messages. Do not use this!.CynjkVersion: 6.30.1

Will be deleting this appCancelled flight over a month ago and still nothing. Can’t contact anyone and absolutely no one to speak with. Terrible customer service. Who are these people that give 5 stars??.Kurt.casinoVersion: 6.32.0

Extremely Frustrating!I had to cancel my trip to France due to Covid-19 and after 2 months they finally reimbursed me but for my return flight only for some reason. Ive sent multiple messages inquiring about this but I was only told to continue waiting. The flight date has come and gone and I haven’t heard back from them and its been almost a week since my last message. Brutal customer service experience.Tythegoalie33Version: 6.32.0

DO NOT USE HOPPERTerrible site to use to book a flight. After having to cancel due to COVID 19, I received an email saying the flight was successfully cancelled and “ As requested, your flight booking has now been canceled. We’re currently working with the airline on potential refunds or future travel credits. We’ll be in touch as soon as we can with the outcome!” This was a month ago and haven’t heard anything since! They have no customer service agents to talk to, everything is through the app which makes getting help impossible! DO NOT USE THIS APP! Should be taken down by apple!.GuyinthetieVersion: 6.30.1

Absolutely no customer serviceIf I could leave 0 stars I would. We booked a trip to Vancouver mid-January for a March 22 departure and of course with everything going on we figured we’d be accommodated re: cancelation and refund. We filled in the COVID cancellation form March 13 and have yet to hear back and of course they have no support desk and clearly don’t seem to leverage a support ticketing platform. There’s literally no way for us to contact them about our request. Will never book with Hopper again. Looking for someone to reach out to as ASAP. Update: Hopper has reached out to investigate but didn’t provide any contact info for me to reply to. The email came from a Noreply from Apple and the link to contact developer leads me to the same useless “help” page in Hopper. Hopper can you PLEASE provide me with an email address. Update: PLEASE look into the refund or credit for the cancellation that was processed. My airline indicated all communication regarding this has to go through hopper. Booking number: FYPZUW.KyleunhappycustomerVersion: 6.30.1

Really disappointedI have been trying to reach the support team for almost a month. I have tried though email, phone, app message. None of them have a response! More importantly, I can’t even reach out to the airline directly to change my flight, as I booked with hopper. Hopper used another agency which called CTS fares (Canada) to book my ticket. So I called CTS fare Canada to see if they can help me, however, the said the same thing as the airline “we couldn’t touch your file, as you booked though hopper”. Fine, my ticket is expiring soon, I need to change my flight due to covid-19 situation. Really disappointed in the end! Never use hopper in my life again!.MkqwwwhheeVersion: 6.38.0

No flight credit or refundMy Hopper Confirmation code is A-MK2G84. Please contact me via email as this information is confidential. My girlfriend booked our trip on this app to fly to Costa Rica on March 16 2020. We canceled the trip via the app on March 14 2020. We have not received our credit or refund back, despite your app indicating we should have received our credit or refund within 90 days. All we received was an email after we canceled the trip due to COVID. There is no way to contact Hopper customer support either. This is unacceptable. We deserve a refund or we will take legal action. Please reach out as soon as possible so we can solve this issue, since it is impossible for your customers to reach out to you..Jay135432Version: 6.37.0

HORRIBLE CUSTOMER SERVICEMy flight was cancelled due to the covid-19 situation. At first I was told by Hopper to contact the airline to get a refund. After calling the airline and waiting for HOURS they tell me Hopper is supposed to give me the refund. I contacted them 2 weeks ago and no one has gotten back to me. I find a form to cancel my flights on their website and try to fill it out but a section clearly states “ By submitting this form you are allowing Hopper the permission to cancel and process your booking for a refund or a credit. In the event that your booking is nonrefundable and credit is not possible, we will proceed to cancel your booking regardless and any value of the ticket(s) will be forfeit. “ So basically if they cannot refund it or credit it, you lose all the money you spent!! Unreal and extremely disappointing. Never ever will I recommend this app to anyone..KatyLo96Version: 6.30.1

DisappointedI understand that the circumstances made your work difficult. But I am disappointed to get no answer about my canceling my flight. You canceled it but never gave me the option to get a credit for a further flight. I tired to contact you again but the fact I don’t have a reservation anymore I can’t contact you! Yes please. My reservation number is KRORUM..Sa.duqVersion: 6.29.0

Don’t book with them!The deals are rather good, but with the whole covid 19 situation going on, they were NOT accommodating at all. First of all, impossible to communicate with. There was no one that got back to me until 3 weeks after. The situation got worst the time that I had my trip booked, so the common sense thing to do was not to go. My friends booked through Air Canada with the same exact flight and Air Canada gladly gave them credit for it (much more responsive), however, Hopper told me no. It’s Air Canada’s policy, which it was clearly not. They just want to keep their money. So in situations like these, it’s not worth it to book with Hopper. Clearly, they’re greedy and inconsiderate of their clients..Div2311Version: 6.29.0

No customer serviceThe reviews are so fake, this so provides no customer service yet the only way the airline can do refunds or anything is through the third party. Don’t waste your time and money..BcmijkVersion: 6.37.0

FraudMake a booking and cancel. And there will be no refund even if u cancel before 100days. Just in Canada I spend 650$ just for travelling between Toronto and Vancouver. Return flight. There is no refund. Where is my 650$..Amardeep sranVersion: 7.44.3

DisappointingWebsite is constantly down and many other problems with website..BlakeCheliosVersion: 7.44.3

MisleadingWhy show flights that aren’t available anymore? I select flights they have displayed just for it to say “unavailable”. It’s incredibly frustrating … extremely unimpressed.Am200000Version: 7.44.3

The worst experience everI purchased tickets for end of the year, one day I get an email telling me that I have to select other flight because one of the flights were canceled. Long story short, they didn’t offer me a flight that met my needs and the only option was to ask for a refund they said. I asked for the refund and they say now that it will take 30-90 days, I have been trying to reach a manager or someone that can help me with the refund because of course I need to purchase new tickets and the tickets are going up as usual, but of course no answer at all just the same automated answer telling me it will take 30 to 90 days until I have my money back, this was your fault not my fault at all, I was asking to have another flight that Mets my requirements but I didn’t get any good offer. Now I need to find thousands of dollars to be able to purchase new tickets until one day they give my money back. It seems to be a Joke but unfortunately it is true 👎🏼.DaniecrisVersion: 7.44.2

Not that cheap as they advertisedExpedia and cheapOair are way better than this app.Golden digger SFUVersion: 7.44.2

Refundable booking scamBe wary of flexible or refundable booking. They charge a fee written in small handwriting. That’s not refundable. I lost $113 to them and they were not able to help at all saying it’s policy. Update: contacted the support link mentioned below. They couldn’t do anything except say it’s policy 27 times before ending the chat..AnumatVersion: 7.43.0

Never able to payApp is great and all, but when you want to book your ticket it literally never works. I don’t get what the point is..Belen eVersion: 7.43.0

Unprofessional customer service,fake promisesThey charged me for a room but downgraded upon arrival.On escalation they took forever and stopped replying.Try to avoid hopper for any bookings.Aditya275Version: 7.36.0

Denied check in because hopper didn’t pay the hotelI booked room through hopper when i get to hotel . I was denied checkin because hopper didn’t pay them . I was already charged on my credit card . Help center doesn’t even reply . Never going to use this app again . Scam.Kamjay90Version: 7.31.0

Never againWe booked 3 tickets through hopper on WestJet. A month later we received an email from hopper that our flight has been advanced. We requested that our booking tbe moved back to a later flight through Hopper app as they request. After 20 days Hopper answered, acknowledging that our flight has been advanced butthat they can not do anything and we have to call WestJet. We called WestJet and they told us as we bought the tickets from Hopper and it is Hopper responsibility to help us. Also that if we booked directly with westjet, then westjet would have been able to help us. So we are left with 3 tickets with departures earlier than we booked and that we can not take. West jet suggested that we file a complaint against Hopper with Canada transportation agency. And this is where we are left now 🤷🏻‍♀️ Definitely last time to book with hopper 👎🏻👎🏻👎🏻 Adel.ThemedicoVersion: 7.31.0

It’s 100% cheatingThey showed in APP $ 375 CAD . When I booked ticket it charged me $ 440 . What the hell is these kind of cheating..Uppala 00890Version: 7.31.0

Don’t trust the pricingWe booked a car rental through Hopper at Routes. Price was supposed to be all-included/final. When we arrived at Routes car rental in Tampa, Fla they said that they only accept a few car insurance companies and if we don’t have it we have to pay for their insurance, which bumped the price up 50%!!! We weren’t able to call Hopper and the staff at Routes shows zero empathy for our situation. We ended up going to Thrifty, paying 25% more and are buckling up for the road ahead to try to get a refund from Hopper for our original booking. Don’t trust the pricing on their website. And be careful with the discount car rental companies, especially Routes!.Frequent_traveler22Version: 7.31.0

Not reliableI did a hotel search for 3 people stay got to the hotel I was charged for the extra person even though I booked for 3 then when I write to Hopper they said we only do bookings of 2 so why can I search for 3 people….KmalschafskyVersion: 7.31.0

CriminalsI Booked a flight couple months ago. My booking was from YUL - Miami round trip on the Thursday 23march - Monday 27march. Out of no where they modified my return flight to Friday 31 march. 5 days of official flight. That modified booking made no sense, they expect me to stay at my own expense for 5 days like If i didnt have a job to go back to. Reaching is as pointless, they have no customer service even with their VIP program. We Paid an extra 35$ so we can get access to their 24/7 service. They havent got back to us at all after our initial conversation. Booking with them is a nightmare, I have 0 faith in their service and their flight they change it my flight 2 days before my trip. Hopper is to be avoided..TokPooVersion: 7.31.0

RUN AWAY THEY DONT CARE ABOUT PEOPLEThe worst app ever!!!! Be careful with trusting your travel plans with this app. They do not care about the customer at all and have cancelled my seat selection without confirmation making me be removed from my flight. I’m now stuck without a flight home and no where to stay last minute. They DONT CARE ABOUT YOU. They care about money and that is it Please don’t waste your time and money with this company!!! They are greedy and full of bad energy! Run away do not download and buy directly from the airlines I only hope that enough people will read these reviews, as there are many trying to save you from this evil company NEVER USE AND NEVER RECOMMEND I WILL BE WARNING ALL PEOPLE I KNOW ANYONE I MEET TRAVELING EVERYWHERE F*** Hopper, thanks for ruining my travels and adding more stress into my life..Melody81526Version: 7.31.0

DO NOT USEThis app/service is a scam!!! The worst booking app & customer service I’ve ever experienced! One of my family members was in the hospital for our trip and we couldn’t cancel just 1 ticket, had to cancel the entire booking! When you cancel, the credits have to be used for the same people, which is ridiculous! The airline cancelled & refunded one of the tickets & hopper refused to give any money or credits back to me! They just kept it! NEVER USE THIS SERVICE, all they want is your money and once they have it, they wipe their hands clean from you and continuously give you the run around..ChristinagramVersion: 7.31.0

Worst App everDo not use this app to book your trip, they make mistake and you are not able to soeak to anyone on the phone, only email, new person everyday they lie to you, you have to explain everything again, no good french assistance.ArianeG22222Version: 7.31.0

Customer serviceIs not available - the worst when there is an issue and are travelling shortly, incorrectly charged and freeze price does not work. This is the worst.Rici559Version: 7.31.0

Worst appI booked my flight from hopper in april 2020. The flight then got cancelled sdue to covid-19. Since then, I have been requesting for my refund and hopper is not responding me for a once. It has been more then a year. I would never recommend this app to anyone..NdivhdijVersion: 6.67.2

ScamFirst booking for a flight was great. Second booking: rent a car, they call me 30 minutes before to tell me that they won’t have my car for today. Finaly got one 3h after, but they charge me double the price (+600$) because i wanted to add a driving. I cannot reach hoopers because they don’t have any phone number or e-mail and the app say that i need to talk to the company. I don’t recommand. UPDATE AFTER RESPOND FROM HOOPERS: I wrote them an e-mail and i messaged them with messenger as they ask me to do. No respond after a week. The only respond I got is here. UPDATE 1 mont later: I finally talk to somebody. They say that I need to talk to the company that rent me a car. A waste of my time. They don’t even bloc them from doing it again. I would put 0 star..Sweet.kevVersion: 6.66.1

Terrible serviceDo not use this app. I had a hellish experience. I originally booked a flight direct from Toronto to Victoria for $800. They then cancelled my flight and offered me a flight with a layover for the same money arriving 8 hours later (midnight). Had I not caught the email within 24hrs I would have been forced in to this flight change. They then proceeded to email me with unacceptable flight changes one daily for 4 days. There is no customer service hotline and when you ask them to call you they will not acknowledge. I eventually agreed to a flight, they failed to update the booking app itinerary and I missed my flight back. Waste of time, money and effort. Big no from me. Wouldn’t recommend to my worst enemy..Snider29Version: 6.66.1

Poor customer serviceI had purchased my ticket with a cancellation option and a flex-date option. I had tried to change my flight twice due to the coronavirus and then I submitted a cancellation document to cancel my flight all together. They have not responded to any of my requests. Not only did I pay more for those options but they have not even given me an update as to when my claim will be processed. I had to book a completely different flight because I could not get a hold of the company to reschedule my flight..IrinastatVersion: 6.29.0

Lack of Customer ServiceIt’s a shame that in this time of need Hopper had the perfect opportunity to prove their worth, value, and reputation, however have failed to do so. Amidst all this panic, new travel advisories and cancellations due to Covid-19 their customer service has been nonexistent. I understand the large influx of requests however they should have changed their customer service approach to adapt to the current situation. At this rate I have to make the decision whether to completely lose out on all the money i worked extremely hard to save up for of my booking or put my health at risk due to the lack of customer service. Many are coming out saying they are scheduled to fly today and still have not heard back from the company despite paying extra for the travelling insurance. Many are left stranded in foreign countries trying to get home. It’s really a shame. Extremely disappointed..TrandnVersion: 6.28.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.57.2