Hopper - Flight & Hotel Deals Customer ServiceHopper

Hopper - Flight & Hotel Deals Customer Service

Relax — booking travel just got easy.

Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.

We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%.

Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, Delta Air Lines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more.

Search Flights & Hotels
Over a million flights, hotels, rental cars and cute bunnies.

Plan Less, Travel More
Instantly identify the cheapest dates with our calendar.

Buy, or Watch and Wait
Book flights or hotels straight away, or wait for a better price.

Get Notified
When it’s the best time to buy, our bunnies will let you know.

Book in App
Grab flights and hotels quickly, and securely, right in the app with a swipe.

Some of the other awesome things you can do with Hopper:

• Find the cheapest days to travel using our colour-coded calendar.
• Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions.
• Get information and tips about airports and hotels.
• Compare prices and amenities from hundreds of airlines and hotels around the world.
• Receive personalized recommendations about deals you might like based on previous trips and your budget.
• Save your bunny profile and payment details securely for even faster booking.
• Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection.
• Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans.

Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels.

So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip.

Hopper Love
• “The 10 Best Free Apps for Air Travel Junkies” - TIME
• "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ
• “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog
• “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure
• “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post

Say Hello to the Bunnies
• Facebook: https://www.facebook.com/hoppertravel
• Instagram: @hopper
• Twitter: @hopper
• Website: https://www.hopper.com

Have a question or some feedback? Give us a shout at [email protected] and our bunnies will get back to you.

Hopper - Flight & Hotel Deals App Comments & Reviews

Hopper - Flight & Hotel Deals Positive Reviews

Updated review - Response during COVID19Update: I was able to get my refunds despite the initial lack of response. I want to express my gratitude towards the Hopper team and I look forward to re-booking my next trip as soon as the virus situation is settled. Original review below: I’m such a big fun of this app and have been using it for years. I used to only use this app for tracking but recently started to book within the app. For its convenience and also for the fact that I want to reward the company that’s built such a great product. Things start to go downhill from here. Because of the COVID19 all major airlines start to office free change/cancellation. I had to change my plan but realize I cannot do it directly at the airline’s website. I had to go through the app chat that has no phone number or email. I can only leave message to ask for help but so far no responses yet. During a crisis like this, you can really start to appreciate the benefit of booking directly at the service providers’. Hope the Hopper team can get back to me..Version: 6.29.0

Reliable in times of uncertaintyA few weeks ago I purchased a price freeze for a flight I knew I was going to buy no matter what. I needed to contact a few friends to make sure everyone was ok with the details so the freeze option was perfect for me. Pay a small fee up front to keep the price where it is and get reimbursed when I booked? Sure. During the few days it took me to decide to purchase my flight, the flight had actually sold out and increased by $100 per person. I contacted Hopper support panicking that my freeze would expire and I wouldn’t get refunded. Even though they were swamped with customers needing assistance with flight cancelations due to the rising number of travel restrictions, they were still able to accommodate me. Although I ultimately had to purchase a different flight, and this time one with a layover, Hopper kept its word and refunded me my price freeze deposit AND the difference in price between the one I froze and the one I purchased. In the end, I ended up with a worse flight and spent more than I would’ve originally in taxes/fees, but they were able to assist in a crazy time and refunded me the money I was owed. Reliable site with real customer service and always super accurate with price predictions. Next time though, I may purchase in the moment I see the best price and skip the freeze option..Version: 6.28.1

Price Freeze is great but...I really like that Hopper takes the work out of finding the cheapest and best (for your needs) flights on your own. I’ve tried searching on Hopper and then searching on the airline websites listed and Hopper was cheaper. It’s great that Hopper has integrated features such as Price Freeze, Cancel for Any Reason, Missed Connection Protection, Baggage Fees, and Insurance. I used the Price Freeze for two passengers which is great, but unfortunately, when I was ready to book, my original flights for 2 passengers was no longer available and the app wasn’t very user friendly in that it would not show which flights could accommodate 2 passengers for the dates originally indicated on my Price Freeze - message: “One or more of your flights selected can only accommodate 1 passenger, please go back and select a different flight or change the number of passengers.” I was going back and forth, and finally on my 3rd attempt for different carriers/times, I finally found a flight combo for $20 more that met our needs. It would be GREAT if Hopper could remove the flight that couldn’t accommodate our reservation request from the list of options completely to alleviate the frustration from guessing which one would meet our needs..Version: 6.22.1

Prices not updatedI downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!.Version: 4.3.0

Freeze priceWe used “ price freeze” for 3 tickets from Chicago to Buenos Aires, the price was good but we had to sort out if the dates worked for the three of us. Less than 48 hs later, when we were ready to book, the price had a $200 increase per ticket. We didn’t know how price freeze worked and were a little bit skeptical as we had to pay the full new price and wait for the reimbursement. Everything went smooth, I emailed customer care, Rosie got back to me less than 24 hs later and asked for a pay pal account. They deposit the $600 dolars in just a couple of days. It is the third time I use Hopper, will continue using it, prices are usually unbeatable, they provide you with a record locator which you can use to choose seats ( some other cheap air fare ticket apps, start charging you for seat placement) and there is someone that answers your doubts, eeven if not immediately, they do and follow through with what they promise. Keep it up Hopper! Nice doing business with you!.Version: 6.15.1

Worst app everHopper is a scam! They don’t have an actual customer service hotline, everything is through a chat which you can’t do until you purchase a ticket, and their response time is in 24 hours. I froze three flights and of course when I went to purchase them they were no longer available. So I read the trouble shooting problem solving option which stated that I could “find another flight as long as it’s the same day, same place of origin and same amount of people for flights. Then hopper would reimburse me to up to $200.” So then I went to purchase the flights and paid 3x more than the freeze amount and no one is helping me fix this issue, I got one response in 24 hours and my flight is tomorrow and all they said was “unfortunately we can’t help you because the flight is a different airline.” Now I’m paying $792 for flights that we’re suppose to be $312. This has been the worst experience..Version: 6.22.1

I had problem with support and it was fixed!I’ve been using Hopper for years and was already by far my favorite flight app. Then COVID-19 happened... I had to cancelled my flight and couldn’t schedule back because I had misspelled my last name. I’ve reached to support and it seemed to take years to get a response back - truth to be told, they highlighted Customer Support was overwhelmed by Covid demands, so delays were expected. They reached back, I’ve closed the chat window and couldn’t find it back; reached out again, they replied again, with baby steps that I’ve clearly needed and problem fixed! Bottom line: not only the app is by far the best to buy best deals tickets, but the team are going an extra mile to deal with all COVID-19 situation while dealing with regular problems as well (yeah, do yourself a favor and double check spelling if you have special characters and autocorrect, ‘cause system doesn’t deal with special character). Congratulations to all..Version: 6.52.1

SK in MontrealI am so impressed with this app. I have received all the notifications advising me about the pricing of my flights. I am so pleased with the updates and info I got. Thanks. hopper. 😆.Version: 3.6.9

Great user interface with useful information at a glanceThe only issue is that sometimes the prices on the calendar view are better than the actual flights that are available. The price prediction info is helpful..Version: 6.25.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.58.0


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