Study Gateway Customer Service

Study Gateway Positive Reviews

App needs workI find this app difficult to navigate in any useful way even when using it on my TV. It is so hard to find what I’m looking for even if I already started watching it, perhaps I’m spoiled with the jump back in function of streaming devices but a study guide app should be more user friendly. Study gateway studies themselves are great, however..LoloBarefootWahineVersion: 8.403.1

Great StudiesI’ve been using Study Gateway for over a year now. The content of each study is great. It offers so many titles and teachings from an array of authors, pastors, and teachers. Most of the studies I have used has been in small group settings and everyone really enjoy the sessions and the provided material. Everything you need to make the sessions your own is housed in each topic (book, study guide, where to purchase, etc.). Great resource for anyone who loves equipping the Body of Christ with truths. In addition, the cost for this valuable tool is so affordable. I am a widow and live on a really tight budget so I appreciate being able to have continued access that does not take away a lot from budget. Well worth the study material!.Lj02456Version: 7.303.1

Great resources , easy to use appI have been changed by many of these teachers of the faith ,beautifully done each person has a gift that was well taken. Really enjoy this resource on study gateway . So nice to have at my fingertip on phone anytime and anywhere to get wisdom , strength, and encouragement. Each person that I have watched, I have learned and grew in a way not possible on my own . We need each others faith to be fueled up , for our faith walk to get encouraged. I’ve done many studies and even extras on here without a study book . Highly recommend this to all who want to grow deeper with Jesus . Easy to use app..Heather124222Version: 8.403.1

Links Still Not WorkingDespite having the most recent version of the app, which was updated yesterday, the links in the app still aren’t working. I can click on and watch the videos for the studies in the app, but if I try to click on any of the other links for the studies, such as the study guide or sermon notes, the app crashes and closes. I tried several times with several different studies and the app crashed every single time. I don’t have this problem at all when I access links from the website. But it would sure be nice if the app worked like it’s supposed to. Please fix this issue!.IluvipodVersion: 7.502.1

Wonderful OutletBeing able to have these classes available at any time is very helpful. I have been able to grow in my walk with God due to being able to meet with others and through study at any time that is available. It is much better than just sitting and reading a book and hoping to glean something from what I’ve read. It has been great to also be able to go back and revisit some of the studies I have completed and to be able to stare that with others..FfthcxstgjoVersion: 8.405.1

Don’t look back!I have gotten so much from this study. Every session I think wow, that was deep and hit me right in the heart of my issues. And then the next session is the same! Insightful, good thought-provoking questions in the study guide, and lots of scripture references to read and digest. I’ll keep this book (which I never do), and refer to it in the future I’m sure. The book is meaty, engaging, and relatable. I look forward to Christine’s other studies and am so glad I purchased this one..Planner babeVersion: 8.500.1

A Great Resource!I have learned So much through these Bible studies. They’re all different. It is a way to insure connection & growth with God. Going deeper into my understanding of a relationship with him & with understanding &scripture. Wether you do it as a group or alone, It’s all good! I watch the videos over and over. I go at my own pace doing the workbook. But if I’m with a group the discussions are also wonderful. I will never be without a Bible Study!.LinnyPollyVersion: 8.200.1

Difficult To NavigateNone of the tabs on the app pull up anything. The only way I could find my study was to search for it. I saved it to ‘My List’, but can’t find a ‘My List’! Each time I want to watch one of the video sessions, I have to search for my study again. So far the videos play fine and no sound issues as others have stated. However, it is quite frustrating to have to do a search to find my study each time and nothing pulls up on the tabs..HankmeisterVersion: 2.0.6

Enjoy the streaming serviceIt takes patience with the learning curve of screen sharing the videos on Sunday morning. Making sure both the smart tv and my phone are using the same WiFi, the right tv setting….then finding the video on the app…. But stay with it!! Its convenient!.LS KSVersion: 8.405.1

Love/Hate RelationshipWhile I love having access to a plethora of video content & have been using the app as an aid in leading my women’s ministry group, it’s very frustrating that I’m unable to actually read the “free” first chapter of the study guides as the app keeps crashing when you click the links. I don’t purchase study guides/books without being able to read a chapter & decide if I feel confident in sharing the content. PLEASE FIX THIS!.Jerodswife07Version: 7.502.1

Great resource!I use this app to teach an adult Sunday School class. The topics are relevant and the theology and scholarship sound. It also makes it easier to get a substitute teacher on those Sundays when I’m away..Randr45Version: 8.403.1

Would like to think a person in the high 80s could survive the websiteI need more explanation of costs for streaming, and found I have no sound after complaining about what I was sent as the cost, I tried to find the way to help and nothing fit my need, so I am left to look for answers for 2 hours, and find this note necessary; I’d prefer to work on my knowledge of the Word! BLWylie.Had no soundVersion: 8.320.1

THE APP WORKS GREAT!!!I usually stream Study Gateway through my Roku on my tv and it works great! I downloaded this app and I haven’t had any problems. The other reviewer complained about no sound, but it might be something she needs to adjust on her iPad, instead of the app. I have an iPhone and I can hear the videos and content just fine..Suzy.B_91Version: 2.0.6

Works great!I believe all of the reviews must be old; maybe before an update?? Because I have had zero issues with this app. It is extremely easy to use and works great! Makes it so convenient to watch the videos instead of having to use my web browser. I love it!.Msmom1365Version: 2.0.5

Overall GoodI love this site but it seems to run the best on the website platform. I struggle with it on roku, iPhone and tablet applications. As of recently I can’t even open the app at all on my iPhone! Help!! I mainly watch on devices due to my lifestyle. Sooooo, please fix this or I will have to cancel my subscription. I’m just not able to pay for a service I’m not able to use to my satisfaction. Thank you in advance! :0).L1veLov3dVersion: 2.0.1

Studying at Home to Walk Closer to GodThe versatility of when, what, etc is great. If you have time in the mornings to study, you can or if it’s the middle of the night. There are many different studies available on different topics. I’m glad I stumbled upon the Study Gateway..Scrappie27Version: 8.403.1

Updates make it betterThis is the best resource for quality video bible study. The improvements to the app allow for better searching and ease of finding what you’re looking for. Selection of bible studies is amazing.WacjaqVersion: 7.620.1

Study guides and videosSeems to have all I’m looking for and complete. Really enjoy being able to share studies everywhere via link so that can reach even more people!.RevevPastorVersion: 8.320.1

Love the many studiesI have loved having the Word of God and Biblical wisdom that is available through Study Gateway. My daily quiet time is enhanced by the many topics that our world is facing. Strength for my Christian walk and tools to grow and develop spiritually every day..Sunday morninVersion: 7.502.1

Most extensive teaching availableLove this app and subscription. It’s worth every dime. All the new studies are in one place. And it’s so great to be able to watch them as many times as you’d like. Love this App.SLAHdivaVersion: 8.320.1

So Convenient!I love having the videos for my current Bible Study, Ann Voskamp's Waymaker, with me at all times, through this app on my phone. Now I cannot imagine working through a video series any other way..Cindy popinsVersion: 7.502.1

Great Videos and Speakers.There’s something for everyone on this app. I thoroughly enjoy finding videos that go alongside something I’m studying in the Bible, or just videos that seem interesting. Such a great collection of Christian authors and speakers..:;(7&Version: 8.403.1

Thank you!What a life changing app! Rather than scrolling on mindless social media, I find myself digging into God’s Word. I appreciate this opportunity more than you’ll ever know; well, this side of Heaven anyways. ❤️.NckaratekidVersion: 8.200.1

Fun for the whole familyWhat a great app to assist you in growing closer to Jesus and increase your faith. I have learned so much by watching the studies. And there is even shows for children, which is handy!.RMBoleyVersion: 8.500.1

Luvving this app!I'm able to easily listen to podcasts at home and on my commute to and from work💪🏼🙌🏼 I'm asking God it help me apply what i'm hearing! Lord willing, I will grow up before He takes me Home🙏🏼🙏🏼🙏🏼.Auntym1955Version: 7.620.1

Love this appI love watching these videos - I’m really growing in my faith. I can’t begin to read all the books that I’d like, but seeing the video sessions, I feel like I’m benefiting from so much wisdom..Aba1964Version: 8.200.1

Love this appI like to watch videos for Bible studies and this is the perfect way for me to watch them over and over if I need to go back to a specific point in the study.Greene2531Version: 7.620.1

My every day liftI am enjoying listening to Study Gateway every morning while I’m getting ready. It’s a great way to fill my mind with great teaching on topics I need, and I never get bored!.SrjchsgVersion: 8.320.1

Get ready to be excited for Jesus!!!Faithgateway was the treasurer I found durning Covid and has been there as I study our Lord and Savior. The study plans they offer are exciting and author are one I study..TvalfVersion: 8.403.1

Great for group studies!!We have used a couple for our group and it has been easy to use and has great content!!.BuettnerdvmVersion: 8.320.1

Study Gateway - Best video study tool onlineI love using this for my Bible study’s. If I don’t absorb the info the first time, I can always come back again…..and again!.Whitson7682Version: 8.200.1

Convenience is everythingI love study gateway for my Bible studies! Having access to my Bible study 24 hours a day is so wonderful! Not only for my growth in Jesus but my knowledge in the Bible. So very Thankful for Study Gateway In his Peace Laura Forbes.LauraNannersVersion: 8.200.1

Good boundaries and goodbyesGreat great.. study… the only thing is when on page 131 it says to go to a web site for extras. It’s doesn’t work… that was a bummer.KairyahallieVersion: 7.620.1

Super helpful!I started a Bible study but wasn’t sure what I was going to do, and using StudyGateway I picked out a really good study to do and have learned a whole lot as well as taught it!.Meatballthe2ndVersion: 7.502.1

Great way to organize my favorite contentWorks well, keeps track of my place. Offers free content..MommazepVersion: 8.403.1

Great ResourceThere are so many studies all in one place. Makes it super easy to find the topic or author I am looking for. It is such a good value. Use it all the time. Darlene.DrwdfgdnwVersion: 7.620.1

Love the messagesI love that Lisa Terkherst has been through the same thing I’m going through and she is not afraid to admit that she was wrong ..DibdibdibdibVersion: 8.403.1

Galatians and LukeJada Edwards study on Galatians and Lisa Harpers study on Luke were probably the best that I’ve heard this far. I don’t particularly want to have to purchase a book to follow your lessons, so these Ladies really did a wonderful job. Kiddos to them and the Holy Spirit moving upon them in preparation for the work they put into preparing for the classes. Thanks Again for allowing us to listen and learn.Overarching PurposeVersion: 8.320.1

Best bible study appThe variety is amazing. There’s something for everyone who want to grow in their faith. Whether you’re in Leadership or beginner, this is the best app for you. I love it..Ang.ie.DVersion: 8.500.1

Great toolI’ve enjoyed the ease and accessibility of this app to listen and learn from some great folks on topics I can relate too or am interested in..Rboehm72Version: 8.405.1

Great Bible Study Resources for personal and group spiritual growth!Thank you for offering variety and quality study material!.DeeRev17Version: 8.403.1

Great choice of study’sWe are doing a home group meeting and are using some of the Bible study.Senior 44Version: 8.500.1

Insightful and at times, exciting!While reading one’s Bible is paramount, having a plethora of choice for subject matter and explanation of a broad range of biblical subjects has been a huge blessing for me. Thankful for the Study Gateway Video Bible Studies..Jesi-lynVersion: 8.405.1

Almost 5 starsI’d give the app 5 stars if It remembered if it put the multi chapter studies/study series I watch under “Continue Watching”. It seems only the chapters/episodes I watch half way end up there. For studies in progress, I have to go to search or to my list to find and continue watching the series..Vane646Version: 7.303.1

Spiritual HealthAs a Jesus follower, I must take care of my “spiritual health”. Having Bible studies, and materials focused on different topics has deepened my understanding of the scriptures, and has resulted in a deeper relationship with Jesus..StupidmailmanVersion: 8.403.1

The Content is AmazingI think the content is excellent. The layout not so much for tablet. Half the screen is occupied with a menu which consumes too much space on the screen. I have also had problems with the site not functioning well on Roku. When you try to engage with the next chapter of a study, it will kick you out of the website. I hope these things get fixed, as I think the idea, and the content, is amazing..VerypersonalVersion: 1.1

Keeps crashingI love this app but lately I cannot open it...it “kicks me out”. I have to use the desktop version on my iPhone in order to view the videos..MamaHepburnVersion: 2.0.1

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Study Gateway Negative Reviews

DisappointedI subscribed to this app so that I could share the videos on a Bible study I led. My members never could access the videos. I spent several hours on the chat line to try to get it resolved but never could, one of my members also spent over an hour on live chat trying to get access and never could. The site has some great stuff but I needed the videos to share with my group. Very frustrating and disappointing. The instructions on how to cancel the subscription is hard to follow. I cannot get it cancelled🤦🏻‍♀️.Nurse BrendVersion: 8.200.1

No sound on iPadI writing this for the iPad app, not iPhon or website. I thought something done to the glory of GOD should be at a higher level. Sadly not true with this app. From what I can tell the content is great and suspect the creators won be horrified if they knew how poorly their service to the LORD was being implemented in software. Apart from being unusable on iPad if I go to the app support page hyperlink just above these comments I get page not found on the Harper Collins website. These are simple things that should have been fixed before going live on even the entry level app by inexperienced team. How this is in the store for two months (possibly longer) without the developer knowing about would normally get people fired on a mediocre software team. The content looks great, c’mon HC step up your game, or move this client to someone who cares..JolygreenVersion: 2.0.4

So far, not so good!I purchased a study, which included access to the videos through study gateway. I have not been able to access the videos and customer service has been painfully slow in responding. The variety of videos available on the site is excellent, but I am not willing to pay again for the ability to watch something that I have already purchased..VeteranWarriorVersion: 7.620.1

No soundI cannot get any sound on the app. I have deleted and reinstalled several times per their only recommendation. I made sure the sound wasn’t muted, rebooted my phone. Everything I could think of. When I came back to reinstall again I realized that I am not alone. Apparently it doesn’t really work for iPhones. I chose a subscription with the idea I’d be able to use the app. Well I will be ending it after the trial. Maybe if they lose enough money then they will consider fixing the problems for this thing..875490321Version: 2.0.4

Unexpected wokeI was excited to download and use the app as I’m always looking for good apps to deepen my Bible studies. Opening the app and scrolling down through the sections, one was titled black voices….. really? In Christ we are all one people and to label like this is divisive. I hate how things like this have inched into our worship. Get back to strictly biblical teachings. I deleted because I have other apps that don’t do this. This was actually the first Bible study app I’ve ever encountered that had something like this..OklaboondocksVersion: 7.620.1

Very disappointedIf I could give no stars I would. This app just doesn’t work. I have never heard sound from the app at all. I contacted support and they suggested I reinstall the app ( I had done this before contacting support). There only other suggestion was to see if I had muted the sound on my phone. I stream all the time through other apps and have zero problem. This is not an isolated incident so I guess there is no fix for this and the app is otherwise non functional.Thinkb4youleapVersion: 2.0.1

Something went wrongDownloaded this app to access course videos that go along with ebook I purchased. The content shows up in my purchased content, but when I go to play the videos I get a “something went wrong error 3” and the content doesn’t play. Would love for this to work..Pastor JonathanEVersion: 8.200.1

Customer service is not good.Tried canceling my account because I didn’t need the service, emailed 3 seperate times before my trial was up, NO RESPONSE still to this day. There is no option to cancel without emailing the customer support but they don’t answer. Now I don’t even know how else to cancel the service without just canceling the debit card attached to it, which is ridiculous..Snowmama7Version: 7.502.1

Fix ability to watch on phone or tablet!It’s been very frustrating to try and use this app on my phone only to have either no sound or the app won’t even open. I love all the content but have to lug my computer around to watch videos. PLEASE fix this so I can actually use your app or I’ll have to cancel my subscription..Mocha44Version: 2.0.4

LoginThis login system is very time consuming and very frustrating. Every time I login correctly (and I doublecheck to be sure) the green Login icon overlaps the Reset Password icon and it immediately makes me reset my Password. Once I finish this Bible Study I will not seek another study from this app. I use other Bible study apps that are much easier to navigate. Shirley Smith.Frustrated LeaderVersion: 8.500.1

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