Chrome Remote Desktop Customer Service

Chrome Remote Desktop Positive Reviews

Great effort & easy to set up, but lacking basic featuresThis was a breeze to set up. I just followed the instructions and was able to remotely access my MacBook Air from my iPad within minutes. The only problem, however, is that the on-screen keyboard within the app as well as BT keyboard support is VERY limited. How limited, you ask? Well, the arrow keys don't work, so typing is kind of wonky and interrupted with frequent tapping to put the cursor where you want it. Pressing delete will work as a backspace, but pressing fn+delete does not work, neither do any other fn+ shortcuts. Other shortcuts like CMD+C or ctrl+C to copy/paste don't work either. Google, thanks for the free product, but please update keyboard support! Thanks..Amr AminVersion: 1.0.10

I LOVE THE APP BUT THERE IS SOME THINGS THAT NEED TO BE ADDED ...I have been using this app for a while now and it has been incredibly useful in so many situations but there is one thing that bugs me so much; The app needs is own custom Keyboard, a semi transparent, customizable keyboard. It bugs me quite a bit that they haven't thought to do it yet because it is nessessary! How is anyone supposed to use Esc or any of the other essential keys?! A 4 layer keyboard would be great, first layer has the letters, backspace, Shift/CapsLock, space bar, return/enter and the main punctuation marks ( like most regular keyboards); And again like most keyboards there would be a second and third layer of numbers and other symbols and then ANOTHER layer that has all the Esc, Ctrl, Shift, Windows, Tab, Print Screen, F1-F12 buttons among others. That would really bring it all together, and instead of having it integrated make it a custom Keyboard that you have to enable in settings and all that but have its option settings in the app. I hope you would take this suggestion into consideration because it would be so helpful to most of not all users of the Chrome Remote Desktop app. Thank you, A loyal customer..Cohaila, A.Version: 1.0.10

It works, and that's all it has to do for me.I've been using this app for years for various reasons. and while i will always prefer to use my laptop directly, through various changes in laptops and phones, this app hasn't caused me any major problems as of yet. it's nice to at least be able to check in on my laptops when i'm away from it, especially during processes that'll take a long time. in my experiences, i can only ever use it in trackpad mode, since it actually shows the mouse and allows for the usual trackpad functions, but it tracks mouse movements almost perfectly, works with multiple display fine, and has easy zooming in and out for ease of use and accessibility. my only complaints are that audio quality is still choppy even on good connections, the UI is lackluster — perhaps even a little dated, having to constantly switch between showing and hiding the keyboard is annoying, and it doesn't take long for the session to disconnect itself if/when i briefly leave the app running in the background for any reason..Jaxon boozerVersion: 101.0.4951.27

So far So GoodBEAUTIFUL APP!! 100 percent efficient. FAST AND EASY TO USE. It's really easy to reconnect just takes about 5-10 seconds depends on wifi connection. Been using this app for 5 minutes and i cant believe how amazing it is. This app will definitely be used 90 percent of the time while im at home due to the fact i use my pc for everything as far as tv, music, gaming, working, and school. It feels like im in the metaverse... Wow! I never knew till this day that i could control most of the things on my computer with this app from my phone... And it screen shares the whole desktop... I'm so glad i don't have to go sit at my desk just to control my pc or have to buy and use a wireless mouse and keyboard even tho i'm still going to get a wireless keyboard and mouse i think i will still use this app a lot more.. Just mind-blowing to me because i had my pc 3 years now and im barely finding out about this. This app will help me so much starting today and forever on. Thank u..Clutch223Version: 101.0.4951.27

Works great! Suggestions!Needless to say, this is a wonderful app to have, definitely more than 5 stars. I'm not on the go much and when I do end up on the go I either bring my laptop with me or have no use for it. But this app is still pretty fun to play around with. There are only a few things that I would say could be done with the app: - Latency can be reduced. I have a feeling it is something to do with the app, because it will lag on my iPod while my laptop is running quite fine. - Add mouse wheel, left click, and right click buttons off to the side when using the mouse. That would be a nice addition and add more functionality to the mouse. - Fix the mouse sync. When I move the mouse on my iPod, it is in sync with my laptop, but when I move the mouse on my laptop, it does not sync with the mouse on my iPod. - Add full screen support. I noticed that apps in full screen will not appear on my iPod. - Earlier I said I like to toy around with it. It is pretty fun to play games on my laptop through my iPod. This goes along with the mouse sync part, but it would be nice if the mouse in the app would go to the center of the screen when playing games. It makes it a little hard to play games when, depending on where your mouse is, you constantly make a hard left. Oh well! If you did these things, it would still be worth more than 5 stars! Keep up the good work, Google!.CreeperHugger7Version: 1.0.10

Better Performance, Worse User InterfaceI’ve been using Chrome Remote Desktop for a couple years and it has worked very well, consistently. Just tried this new version and I can definitely see the performance improvement. That’s very nice. The bad news is that Google changed the user interface. It takes two presses to bring up the keyboard or change the mouse mode, instead of one. (I wish there was a “shortcut” press [3D?] to quickly change mouse mode or toggle the keyboard.) Also, the new titles given to the two mouse modes are not helpful. In the previous version and this new version, iOS dictation and keyboard shortcuts (like auto-capitalization at the start of a sentence and adding a period after pressing two spaces) do not work. Still all in all, a great app that I love and highly recommend..SoCal KenVersion: 66.0.3359.86

Great Lightweight App - a few suggestions to make it ExcellectReally is a great lightweight app, can almost always connect to the machine I need to, responds fast, doesn't slow down the machine, etc. My main suggestion would be multi-tasking, it can take 10-15 seconds to connect and if your phone locks, you switch apps (perhaps you need to check something in your email, Notes or a text message, etc) it disconnects you and you need to connect all over again. Other suggestions include ability to add a button for Ctrl (other special keys as well but this is probably the most needed / common), and finally clipboard support would be great. But overall is a solid free method for connecting to a machine remotely..Mross002Version: 1.0.10

Meanwhile great app!For me this app works great. Before this one I tried several remote desktop-apps, also pay-apps, but in my case they all did not work. I wanted the Windows Media Center-screen from my Windows 10 Pro-computer, besides via HDMI on my smart TV, to show on my iPad. So I could choose. Nothing worked till I tried the Google Remote Desktop-app. Easy to install, free and it worked right away! Not five stars but four because after two hours or so the connection drops. Looked everywhere at the cause. Still can not find if it’s the app on the iPad or the connection of the desktop (of course both are on the same – fast 5GHz – network). Reconnection is easy made, however..BeeVeeMiamiVersion: 1.0.10

Amazing app! Super cool, just a few flaws!Overall this app works great! I can control my laptop from pretty much anywhere, which is so cool. The app runs smoothly, but there are a few flaws. My laptop’s aspect ratio isn’t the same as my iPad, and there is no ability to have black space on the top/bottom of my remote device’s screen so I don’t have to scroll over to see things on the other side of the computer screen. Also, there is no ability to scroll down easily, you have to click downwards on the scroll bar which is a big hassle. Somewhat included in that problem is the lack of ability to drag and drop. Other than those few problems, great app!.Coool boi 12345Version: 70.0.3538.28

Good enoughI would give this a 5 star if there were some improvements like.. 1. Try to make it less laggy if you can 2. I don’t know if you can fix this but I want to be able to boot up my computer and not have to open chrome just to use the Remote Desktop feature. Those are basically it but sense it says that the Remote Desktop app will just be the web app, I feel like you guys should add touch mode to that sense the app has that but the web app doesn’t. I love the app a lot so you should keep it if you can unless you transfer all features from the app to the web version..JoelKat33Version: 101.0.4951.27

Lots of potential but bottleneckedI really love this app and it allows me to get work done from almost anywhere, however, there are some limitations that need to be corrected. I typically use this on my iPad with a bluetooth keyboard, but there are many keys on my keyboard (and from the on-screen keyboard) that won't send to the computer being controlled. For coding purposes, its a real pain that I can't use any F keys, the accent key, or my arrow keys while typing. Also, keyboard shortcuts with control, option, or alt do not send either. This app could be my most used app of all time if the keyboard functionality were improved. As for now, I'll have to continue to copy and paste from character map..DgrumsVersion: 1.0.10

Works for meWorks great for me, I haven’t used it extensively but when I use it on my laptop to log into my desktop that seems to work excellent. Now being on the iPad it seems pretty well I’ve only used it for a few weeks now but all in all it does exactly what it needs to do. I have a feeling it’s not as good as screens but for what I use it for at all I need. Screens is still my go to but this has actually been more reliable. UPDATE, screens has actually been less reliable lately (2 months) so this has been my go to. I’m hoping that is a bug in Screens..AlchemicKnowledgeVersion: 76.0.3809.13

A good Remote Desktop app, but...This is a great Remote Desktop app for iPad. Probably better than the one that Microsoft provides. The problem is that with Windows 10 and support for tablet mode and stylus, there is no support for the Apple Pencil. If it was possible to make it so that the Apple Pencil is supported and treated as a stylus in windows, PLEASE MAKE THIS HAPPEN. It would be the best thing! Also, for trackpad mode, it would be nice if it supported the default Windows 10 gestures. Finally, please add support for the wake on lan feature. This way those desktop computers that this is used for often do sit there running all day! Thanks!.I is not an iPhoneVersion: 1.0.10

Great free appI love this app. I'm new to google products, been an apple man, however Google has made such wonderful free products I've considered switching. I tried splashtop Remote Desktop and was going to pay $10 and $15 yearly subscription until I found this app. Highly recommended for anyone with a desktop at home. Now I get use out of my desktop!!! Only problem is no audio playback, but that could be my settings, still experimenting but same issues with Splashtop. Either way FREE and works great!!! Keep up the great work Chrome-Google. #Winningcustomers.New chrome userVersion: 1.0.10

Good, however has bugs and issuesCRD is pretty good in terms of simplicity and connectivity. What is annoying about the iOS app however is the bugginess with the keyboard and lack of key features. There is no way to invoke the arrow keys or special keys remotely, which can be a major issue in command line situations. Further, if you have a Bluetooth keyboard, often keystrokes will not register on the other end unless you do a full disconnect and reconnect. This happens frequently and is a showstopper. I wish some TLC was put into the app to tune it up a bit, because it is a very good low-latency remote access system otherwise..SkellySkellyVersion: 70.0.3538.28

Saved me $99Thank you so much for this. I’m shocked it doesn’t have 5 stars across the board. Microsoft made it so that windows 10 home can’t have a remote connection unless you upgrade to windows 10 pro for $99. I explored another DIY method by downloading a GitHub RDP wrapper which seemed to work for everyone else on the internet but me, so that failed and took me hours! Then all of a sudden I try this and boom not only does it work instantly but is intuitive and anything else I can figure out easily. It was exactly what I needed, thank you..ChiomzonlineVersion: 79.0.3945.10

Need updatesHello, we need thes updates to using awesomely. Add mouse inputs as ipad pro has mouse functions. Ipad pro keyboard cases has arrow icons -we need to get something when we press these arrows on the keyboard. I dont know how but can you add mouse drag option on the touch screen commands so we can use without mouse -mouse drag functions. I use this to control my desktop for 3D Drawings. I can open control move add or delete but no dragging or turning the 3D object on the 3D view. Thank you,.Mike ISIKVersion: 101.0.4951.27

Extraordinarily simple and usefulDo not pay attention to the star ratings, sort by most critical and you will see that the 1 star ratings are from 3 years ago. I have used many remote desktops, they worked well but all seemed overly complicated. Google Desktop Remote does exactly what you want a remote to do - it lets you feel like you are sitting in front of your monitor. You simply need to try it and you will understand why simplicity is better than dozens of features..PSSnyderVersion: 70.0.3538.28

Very efficientI can agree with many reviews about the keyboard layout, but mind you this app isn't meant to replace your desktop! I work from home with a 3 monitor setup. This app makes it easy for me to leave my desk if I need to go somewhere with someone or run errands around the house but still take my 3 monitor setup with me virtually. If there are special keys that I need to use, I just pull up the virtual keyboard from the computer and use that temporarily..APEXBryanVersion: 101.0.4951.27

Amazing but features missing.By far the smoothest, easiest, most stable remote assist app I've ever used. The scrolling is so smooth on both sides I can even use it just as a remote control for my PC from across the room to amaze people. The screen share is MUCH better then teamviewer. HOWEVER, there is no file transfer part of the app. So you cannot simply view a list of the files on your remote client to transfer to your device. You would have to email the files to yourself from the computer you are controlling. Other then that it's awesome..Epicness001Version: 1.0.10

Was great but doesn’t work well nowThis was wonderful for years but it doesn’t work on my iPhone anymore. There’s something wrong with the screen resolution. I can’t tap anything on the computer I’m connecting to. I use this to connect to my PC and Mac from my iPhone and my PC is even worse: I only get to see one monitor out of two and I still can’t click anything. Something really bad happened in a recent update.TastysauceVersion: 79.0.3945.10

I like it but whyWhy can’t I use chrome Remote Desktop when my computer cover is closed Well a good idea is to add a power button of course because I want my computer closed not open because it would be much easier so we can turn it on instead of going to the computer and opening the cover please add this So we can use chrome Remote Desktop easier and safely and securely instead of when someone’s using it and then you didn’t know they were using it when the cover is open.Caleb Malick YablonskiVersion: 67.0.3396.22

Works WellAs a student who can't always bring his PC to class, this is a reliable and efficient alternative. I can basically get Windows on my iPhone with this app. One recommendation for the developers: Chromecast support. Imagine being able to cast a desktop to a tv while using the phone as a trackpad along with a Bluetooth keyboard. I can already get similar functionality with airplay, but I think with the Chromecast handling the actual visual link to the desktop, latency can be reduced..Spartans Never DieVersion: 1.0.10

3 updates in an entire year?Pretty ridiculous that you can’t use this to focus on on a certain display, like you can do on a PC. I have a Mac running Boot Camp, and I want to use my iPad Pro as a second monitor like I do with macOS Sidecar. I have a virtualized second screen in Windows (USB Mobile Monitor by Amyuni), but it’s a much smaller resolution than my 4K monitor. Trying to zoom in on it while both screens are crammed together in one view is weird. I’d like to focus on just the virtualized screen and have that automatically adjust resolution to fit my iPad..Tim ErvinVersion: 79.0.3945.10

Wonderful app, BUT.!Its amazing but the app disconnects for no reason if you leave the app it disconnects even if you’re in the app it does the same thing and about that keyboard you need to make a custom one since we don’t have everything on the keyboard but i don’t really have an issue with that my main issue is the disconnecting part i've been searching a lot for an app like this so i hope you see these reviews and fix the problems we will appreciate that sooo much thank you..UNITEX101Version: 76.0.3809.13

Great but not perfectThe app is at the time of this review, one of the best Remote Desktop app there is, and it’s free. The track mode is awesome to use and there is minimal to no lag, given that you have a decent WiFi connection. However, what it lacks is the ability to use ctrl, alt and other function keys! This is definitely a big draw back that most of time you can live with. If somehow the on screen key road can be transparent, it will make the app even better but this is not something essential..XJtncVersion: 79.0.3945.10

Best Remote Desktop AppThis app is so easy to use and I've used a lot of the other ones including some of the paid ones. I don't need access to my work and home computers very often, because I use Google Drive. But I used to use logmein which was free for basic features for a long time, but then they went to a paid version and locked me out. I tried other paid versions and they pail in comparison to Google Remote Desktop..Jorelktm525Version: 1.0.10

Needs expanded keyboardThis app works ok. On the plus side I can remote into my computer even through a VPN. The enhancement that is like to see is an expanded keyboard. One that includes an esc key, function keys, alt key, ctrl key, arrow keys, page up, page down, you get the picture. When I'm connecting to a windows PC, I need keyboard functionality that simulates sitting in front of a PC. Look at a typical PC keyboard and give us that kind of functionality. Only then will this app will begin to be useful..Danberg2Version: 101.0.4951.27

Overall best app of its kindThere’s no adds like remote mouse and you can just basically use a computer from a phone or tablet. Audio is a bit behind but it’s over WiFi so there’s nothing can really be done there, only a few milliseconds but I wish I could have audio playing in the background when I don’t have this app open and not disconnect from my pc if I’m messaging people on my phone. Just kinda wanna have it stay connected in the background..D_RizzLVersion: 79.0.3945.10

It’s an app. Don’t expect everythingI wanted to use this to manage chrome cast from a computer while I’m in bed. It works great, Don’t expect to be able to do everything with this, I was honestly surprised to see just how well it does work. There is also very little lag which is impressive. Again though this is an app streaming your desktop. It has to deal with your internet connection, and two OS’s..CDH513Version: 67.0.3396.22

Right clicking possible but difficult.Setup is easy and it works quite well. But I gave to say that that right-clicking only works if you tap with two fingers juuuust right. It could cause a repetitive stress injury with trying over and over. And sadly there's no way to adjust it or change the gesture. UPDATE-- Make sure you're in Trackpad mode (the mouse icon) and keep your fingers wide apart. Tap once & lift. Works better that way..GylgameshVersion: 1.0.10

Remote Desktop you can trustI don’t trust so many of the Remote Desktop apps out there. Having a Google one that is secure enough for their employees to use for work, protected by your google account with mfa, and basically zero configuration is fantastic. I installed it on my Mom’s PC and it connects instantly whenever she has an internet connection, even before login..Evilpenguin81Version: 101.0.4951.27

Works really wellThankfully I have one of those ipad magic keyboards, so I haven‘t had any of the issues other folks have had. I am able to log into my home laptop from my ipad while at work or on the road and do things like gaming and logging into my military stuff (leave my CAC there at home in the reader). This makes it super easy to check email and complete online assignments..Durino208Version: 79.0.3945.10

This APP is generally good, but there are a few major flaws1. The main issue is about the resolution and scaling. When connecting from an iPad to a Retina iMac, the APP will automatically convert into the “resize the remote desk top to fit”. The resultant resolution is awful. This APP should give the user more control about the resolution. 2. The APP need update to fix issues with keyboard and mouse. In particular, the IOS system is supporting mouse. Implementing left and right click would be very useful..Alex Virginia 1998Version: 79.0.3945.10

LOLIt doesn't disable auto-lock on my phone so every 15 seconds the app allows the screen to return to locked. The software keyboard doesn't have an esc key and others. So you use a hardware keyboard over bluetooth for 15 seconds and then your screen locks. If you have a bluetooth gamepad connected to your phone it can't plumb the commands into the remote computer like it can with other commands..Lame cow 123Version: 101.0.4951.27

Great app, but bad accessibility...I like the app, I love it's concept. But we got some problems. I'm totally blind, and i use a screenreader on my iPhone called VoiceOver. The problems. 1. Whenever i connect to a computer the trackpad gets in the way, ruining voiceOver support. It says, tap with 4 fingers. I do that twice, click show keyboard, and there's no tab, control, alt, windows, or anything like that. The window become fully inaccessible. Thanks in advance..DaneStange23Version: 66.0.3359.104

My iPhone Connects To My PC Instantly, But ..... once connected I’m not able to do anything. I can see my Notebook-PC Desktop on my device screen, but each time I’ve tried to access my folders etc. it just won’t budge. I’m giving Google the benefit of the doubt, so they get a 4 Star rating. The issue here is likely a user error and I just haven’t seen the answer listed in the Help Section..America's App AdvisorVersion: 76.0.3809.13

Finally! Updated and amazing!I use CRD daily and the older version on iOS was extremely old and buggy. This runs @ 60fps, you can now choose between trackpad and touchscreen mode, it holds the connection while multitasking and offers intelligent iPhone X support. Thank you so much Google, i thought CRD might have been on its way to retirement internally. It’s a Fantastic tool..MorpheonModsVersion: 66.0.3359.48

Worked fantastic BUT..I would love for a load more settings like a super duper expert pro mlg nerd mode and make it able to transfer files and play sound on phone not desktop when connected I had a size problem but Iam on phone so that's why but make it to where when you connect like most remote programs it sets desktop to resolution of remote device like 800x350 set auto.Donohp2013Version: 1.0.10

Won’t connect to PC on same WiFi networkIf you are connected on the same network and you are not able to connect to your PC even though it’s showing as online, try disconnecting from WiFi so you can connect to your PC and reconnect your phone back to your wifi. It worked for me..TrolikVersion: 79.0.3945.10

Saved my lifeCame in super clutch. I had a video I had to edit and didn’t have time to finish up the edit. I would have missed my bus so I loaded this up in the bus and was able to fully export and all Great app! Would not use if there is not a good connection for your computer..Nthan levVersion: 101.0.4951.27

Limited capabilitiesThis app can be much better if it had the same option as in the pc version. Can not transfer files Can not capture audio.Nick-eitVersion: 101.0.4951.27

Great App! Just a few detailsIt's a great app. Setup was very easy. I like how the mouse moves and the scaling of the screen with pinch motion. A few missing features: 1. Right mouse click 2. Mouse drag (for selection) 3. Special keys: Esc, Ctrl, Alt, arrows, function keys, Apple key, tab, etc 4. When in landscape keyboard there are two arrows on the side of the keyboard. Clicking on the arrows crashes the app 5. When I connect to my computer, the screen flashes and the front application changes 6. When I move the mouse locally, the motion of the cursor does not change remotely. This makes it hard for a local user to point to something when providing remote support..Dvader2010Version: 1.0.10

Very good so farI’m waiting to try long-distance use for this app, but so far, everything is fine. It connects as expected, works quickly, has perfect screen mirroring, sound, and just functionality. Of course, there’s latency with sound and actions, but its, like, 0.06ms ball-park. The only thing I can say that’s bad about it is that the keyboard is the standard one; not ctrl, alt, F1-F12, or any other command buttons. I just suggest you not use the system keyboard and use a computer keyboard. (Num buttons would be an extension) I am also concerned with privacy, since all this is true. I’m not a tech savvy, so I don’t know how this works. For all I know, I could be using Bluetooth without it being on! How does this work?.Tantheman-10Version: 79.0.3945.10

Make this look more legitThe app works great and Is very simple. Please make it look more legitimate as it is a Google product and I was skeptical that this was some remote access software with malware attached to it. Easiest thing I would do first is capitalize the title in the application lol.AsspiiuvttttVersion: 79.0.3945.10

Works good but one flaw.Everything is good but if I want to play a game on Bluestacks, I have to hold the joystick for 1-2 seconds before I can drag it..NinScratchVersion: 101.0.4951.27

GoodI really like it, has everything I need..-django-Version: 101.0.4951.27

Serves its purposeI often use this app to remotely control my desktop PC from my phone whenever I’m out and about. If I have an email that I forgot to send myself, or if it’s a certain application, I just need to check up on. This app can help with that. It does what it’s supposed to do and it does it well. What more could I need?.TheMonster8YouVersion: 101.0.4951.27

Perfect Remote DesktopAfter searching all over the internet for a good Remote Desktop I have settle on this. The other “free” softwares just live up to the name. It has worked flawlessly for me to view my computer from anywhere on the world. Highly recommended.Consistent CapitalVersion: 101.0.4951.27

CoolWould be nice to add the support function like on the computer. being able to help someone remotely from my cell phone would be great!.VEVENcoolVersion: 79.0.3945.10

Good when it worksIt’s great when I need to access my pc, but it often doesn’t work. I know it’s the app because I can always connect through my laptop no problem. Please make this more reliable!.Faz.MusicVersion: 79.0.3945.10

Sensitive screenWhen I attempt to move audio pieces around on the screen from a laptop it tends to jump around, is there any thing I can do?.DJDan54Version: 79.0.3945.10

It times out too fastI need a minimum 5 mins before it locks me out. I’m on zoom quite often, i like desktop & I don’t want to switch my meetings just for 5-10 mins. So remote accessing my desktop thru this app on iPad helps. My gripe is that I have to keep touching my screen to keep it from logging out. I want to be able control that . Increase the timer for logging out, or give us the control. Waiting for your reply.MainthanVersion: 79.0.3945.10

Please update!Please update this app so you can swap between screens, I connected to my PC remotely but got stuck on the secondary monitor and couldn’t access apps that natively open on the primary monitor..Billabonewow on u tube subscribeVersion: 79.0.3945.10

Good but could better utilize the iPad featuresThe app is really great for basic remote accessing your pc in a pinch or for using light programs that are only accessible on a pc. But the app miss out by not fully utilizing the iPads newer features. The proper support for the new mouse support in iPadOS is the biggest thing missing in the app this could allow for more serious programs to be used with the app. This could also enable right click, mouse drag and the scroll wheel which would really complete the experience. The app is also is missing a way to download and upload files since the iPad now better supports a file explorer. The app does everything else really well though. The lag is every minimal, at least with my wi-fi and me cellular data. The resolution hit is also not bad and I got used to the interface really quickly..MathKanthiVersion: 79.0.3945.10

Can't Connect properlyI used to be able to use this pretty good on my old phone. Now that I got my new iPhone XR I can't get my computer to connect properly and it won't let me take control of my computer whenever I am away from the desktop. Sometimes it will connect to the PC but it will only show a black screen on my phone. I'm very annoyed because I loved using this app but for some stupid reason it just doesn't connect properly even tho I did the simple setup correctly.SirCleungVersion: 70.0.3538.28

Best RDP everBest RDP from the best. Very user friendly and secure..BestfrombestVersion: 76.0.3809.13

Works great for my GFs laptopI wanted to control Netflix on my girlfriends laptop which was hooked up to the tv without having to get up because we are on vacation and didn’t bring a wireless mouse. First I tried the official Microsoft RD Client, but apparently her “version of windows does not support remote desktop”. Anyways long story this app worked like a charm. Knocked a star off because I have to reconnect every time I turn my phone screen off, which is kind of annoying. Thanks chrome!.Darth MalachyVersion: 76.0.3809.13

Use gestures while using a computer remotelyUse gestures while using a computer remotely You can use gestures while remotely accessing a computer. Scroll up or down: Swipe with two fingers. Click and drag: Drag with a finger. Zoom: Pinch and stretch with two fingers. Show keyboard: Swipe up with three fingers. Show the toolbar app: Swipe down with three fingers. Move the mouse: Swipe anywhere on the screen (only in Trackpad mode). Left click: Tap the screen. Right click: Tap the screen with two fingers (only in Trackpad mode). Middle click: Tap the screen with three fingers (only in Trackpad mode)..Kevin DineenVersion: 76.0.3809.13

Great app... butMissing some essential features such as right click drag, tab, esc, windows key, PrtScr, etc... the app is great for its main purpose of accessing work or most features of a computer on the go, but I wish there were more configurations for streaming games on the go. Great app! Keep up the good work.MickieD48Version: 76.0.3809.13

Missing standard computer keyboardIt's missing the standard keyboard, in order to get any work done when I'm logging in remotely is to use the on screen keyboard, which can be very annoying. When I used teamviewer they had a standard keyboard. Please implement in the next update..Th googleVersion: 70.0.3538.28

GreatSeriously anything another software can do, Google can do it better.AwsomeA01Version: 70.0.3538.28

Nice!Works way better than I expected! Sure, if you are trying to do this on an tiny iPhone prepare to put your reading glasses on and pinch to zoom in :) But on an iPad or another PC it works great!.Vect1Version: 70.0.3538.28

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Chrome Remote Desktop Negative Reviews

Missing functionalityI want to start by saying that I love the potential an app like this brings, being able to access my computer from anywhere, even if it is just to check a date or a password etc. However, the app isn’t at all useful to me because of one thing: there is no option to change display. For some reason when I connect to my desktop it defaults to showing the second monitor only. That’s not useful because when I open windows they default to the primary window, and guess what, I can’t see them. I’ve googled this problem and everyone says the solution is to change which monitor to display. Apparently that option isn’t there anymore. The only display option I have is to resize desktop to fit. Because of this, I have to rate it 1 star because it is simply UNUSABLE for me in its current state. And no I’m not going to just unplug my second monitor every time I walk away from my computer in case I need to connect with Remote Desktop. Because of Googles track record with product support, this will never get fixed and thus I will never use this product..Rylan47Version: 101.0.4951.27

Honestly? Really lacking… If you can, try something different.I’m pretty sure google has abandoned this software or has a skeleton crew on it because nothing new ever comes to it. The iPad app suffers from a lot of the things that rob it from being a productivity tool. - Inconsistent mouse and keyboard support - No scroll wheel support (kinda the biggest bother for me) - Random disconnects even when both connections are stable - Very rare, but crashes on occasion using the iPad mini (haven’t had it crash on the M1 Pro yet) - Less command support/input support Compared to the desktop app, this one feels like it was never meant for power users, just Johnny logging in to help grandma uninstall candy crush for the third time. Even then that’s a bit of a stretch. Since I have no choice but to use this one for work, I’m stuck with it. But I’m really hoping that google can get a wake up call. That or they’ll discontinue this service like they do everything else, either way. I hope to see improvements in the following areas that will improve this app drastically: - BT mouse and keyboard support improved - Scroll Wheel support - Stability improvements.Lefty_MacbethVersion: 101.0.4951.27

Offline? Really?I’ve tried this between my iPad and my MBPro and my iPad and my Windows PC. Both say “device is offline” even though I’m sitting right next to them and they’re both clearly online. What does one do when one has a problem? Google for a cure, of course. Alas, there you will find many, many people with the same problem and I have yet to see a response from Google. I was hoping this would be a good solution for me to be able to take my iPad on the road with me for sales calls and still be able to access our specialized software on my office PC, but alas, Google has let me down. Too bad because I’ve always been pleased with Chrome and Gmail..OLGROUCHVersion: 67.0.3396.22

Needs ImprovementGood concept but needs improvement. The onscreen cursor does not actually correspond to where the cursor is on the screen. For example putting your cursor over an X, to close a window, will not actually close it because that is not anywhere near where the cursor is actually located on the desktop. In my opinion TeamViewer is a much better FREE Remote Desktop program. TeamViewer is easier to set up and manage a personal network. You also do not need to be signed in after setting up. TeamViewer supports multitude of devices beyond computers allowing remote management capabilities on the go from mobile phones..DJPINTMUSICVersion: 79.0.3945.10

Not helpful for blind people like meI would like to start off by saying this would be helpful to me if what’s being displayed on ny computer was interactive with my screen reader. I am an iPhone user & i was looking for an easier way to get around my computer with using google meet & the Remote Desktop. Another thing that makes me confused is when I don’t have my PC turned on the app tries to connect me when i press the connet button & it says “host is off line.” I thought this app was to make it easier to access your computer regardless of if it’s turned off or on or if your far or near..🇧🇬🇧🇫Version: 79.0.3945.10

Great but useless on iOS to Mac devicesGreat app and I love it but a bug that hasn’t been fixed in over 2 years misaligns the cursor between iPhone and Mac computers. Tons of threads with same issue back to 2019. The only way I can use the app is to login first to my PC and then link to Mac which fixes the mouse coordinate issue. Present on 3 iPhones and an iPad Pro across 3 iMac/MacBook devices with exact same behavior, so safe to say it’s not isolated incident. I would love Google to fix this issue but I’ve given up hope. It was amazing prior to this behavior so I know how good the app really can be. I depended on it as a single business owner on many occasions..AustinreevesVersion: 79.0.3945.10

It worked great...until todayI had to make an emergency fix to a document I host on my website. The clicks were not registering unless I clicked at a precise, random moment or point, both from iOS and from Windows 10. In further attempting to resolve the clicks, I found my hand hurting from all the precise click I had to make. My connection was fine on both ends, one of which was Optimum Wi-Fi, which is iron strong, and the other is from a 5G connection. I use this app so that I don’t have to keep creating accounts with various entities and thereby further exposing my personal info to identity thieves. I hope it is fixed immediately..Rich DrezenVersion: 1.0.10

Works good... sometimes. Overall very unreliable when you need it the most.Very inconsistent in getting connection after the first month of use. I guess their servers must get overloaded with connection requests after 6pm or something because it doesn’t work at all after that. Not ready for prime time. I will try other more stable options. UPDATE OCT 10, 2020: Nearly completely useless. Lasts about 15 seconds at the most before theres no response on screen. Chrome doing what it does best... being garbage. Please mozilla, create a firefox remote. PLEASE. UPDATE OCT 22, 2021: Still garbage..John pfVersion: 79.0.3945.10

BittersweetIf this app worked 100% of the time I’d give it 5 stars easy. But they’ve had the same bug pretty much since it launched in 2012 I believe? 6 whole years of the same issue. I’ve had this app on multiple phones and always the same issue. More than occasionally you’ll try and open the app and get nothing but a black screen on your device. You have to literally close the app and reopen it a hundred times to try and get it to work once. Other days it works fine, I don’t understand it. -iPhone 6s user.MufajazVersion: 67.0.3396.22

Was goodI am very disappointed because I have an IPad that could use the app before and now I can't connect to my computers because it says that the protocols are outdated meaning that I probably won't be able to use the app until someone at google wants to update the version on the older IPads.Flammer9745Version: 70.0.3538.28

The mouse alignment is way off on Mac Big SurFix the problem Google! Your mouse is out of sync by using iPad to access my Macbook Pro after upgrading to Big Sur..SapporomanVersion: 79.0.3945.10

Cannot left click absolutely uselessCannot left click absolutely useless.H34sunVersion: 101.0.4951.27

Useless to,connect to a MACMouse/trackpad does not sink to Mac, so therefore it’s useless. Ridiculous google, fix it!.Le vraie FrancoisVersion: 101.0.4951.27

Hey guys I loovvee the app but the keyboard stopped workingHey guys I loovvee the app but the keyboard stopped working and doesn’t show anymore please fix it asap. Thank you. I’ll give 5 starts right after.Ft reatshitVersion: 101.0.4951.27

Only Works Properly if Connected to a Windows PC/LaptopThis app works great when I connect my iPad to my work laptop which is a Windows 10 machine, but absolutely useless when I connect remotely from my iPad to my home MacBook Pro. Like many other reviews, the remote cursor is not aligned when I connect to my MacBook which makes connecting to it useless. In summary: Great app if you want to connect remotely to a Windows PC. Useless app if you want to connect remotely to a MacBook Pro. Google please fix this..PhotoGreekVersion: 101.0.4951.27

Doesnt even leave the instructions screenDoes not go past the opening page and gives no menu option.NewIP guyVersion: 101.0.4951.27

BrokenDoes not work anymore.Hhhh get gfffrttVersion: 101.0.4951.27

Mouse cursor not calibratedFix the app or it’s useless.KetoLeMagnifikVersion: 101.0.4951.27

Not good for a google app- no audio, tried everything - constantly have to reconnect - sometimes says error logging in for no reason - extremely few settings/options.VassenxVersion: 79.0.3945.10

It doesn’t work. Cannot use it when connected with iphoneDo not recommend.AirhannaVersion: 79.0.3945.10

A journey between lags and slowThe idea is great but the app is not on point. Maybe should add something more like a remote and in real time to make the experience more appreciable..LacertaeVersion: 79.0.3945.10

Not usefulThe cursor is offset so you can’t actually use it. From the bug reports (that Google has disabled), this has been going on for at least 2 years..Prof RobVersion: 79.0.3945.10

Not worked for yearsGoogle has never fixed an issue with the mouse not pointing to the matching location on the remote computer. It’s been like this since 2018. Should be an embarrassment to google. The app itself has not even been updated for over a year..PrivatePartsVersion: 79.0.3945.10

Out of DateIt’s been a year since the last update. Mouse connected to iPad Pro is not synced with the remote cursor. Should of course sync the cursor with the Trackpad, and/or Bluetooth connected Magic Mouse. The Screen resizing features aren’t good. Key Mapping is non-existent, and I can’t use the majority of key commands I would typically use on Windows. (Not even the MacKeyboard equivalent is working). Could be awesome. The refresh and response is great, but everything else completely sucks on iPad..TuckeryVersion: 79.0.3945.10

Works okay for like a tiny little bit before it freezesSetup is easy, connects fast, and no noticeable latency issues. The only problem which also happens to ruin the app is that the screen on the phone will randomly freeze so you can’t see where you’re clicking..Shane S.RVersion: 79.0.3945.10

Doesn’t workI tried this app on my chromebook and nothing happened..Becca FrostVersion: 79.0.3945.10

Impossible to Right ClickIt’s nearly impossible to right click in this app. You have to double tap your screen with two fingers about a million times for it to register. Could simply be fixed by adding a RMB and LMB hotkey but there isn’t one. Essentially useless for most purposes..Ryan.da95Version: 79.0.3945.10

SadThey stopped updating 😥.Bazzart MusicVersion: 79.0.3945.10

TrashWhy won’t you let me hide the stupid menu????? It’s incredibly annoying.7777777greasyfinger7777777Version: 79.0.3945.10

Easily Worst Remote Desktop AppI’ve tried using this for years. It would connect and work fine for months, and then for no reason it will show your PC offline and not work anymore. Trying months of trouble shooting does nothing... months! For a simple little app that should he straight forward. I switched to teamviewer and a few others. No problems at all. Really google? You should be completely embarrassed..Enrique215Version: 79.0.3945.10

IOS 12.0 or laterVery dissapointed you guys made older versions of the app unusable and broken, requiring users to update phones etc..CChubsVersion: 79.0.3945.10

Good ideaThe mouse tracking is off, the Bluetooth connection gets weird when I start using this app for whatever reason and there’s a lag, but nice try..ZANI>lVersion: 79.0.3945.10

Getting worseHorrible at handling HIDPI screens. Mouse tracking is completely off, making it impossible to control my retina MacBook remotely. Used to work fine before..IblastoffVersion: 79.0.3945.10

App Getting WorseI used to use the app, and this previously worked really well. Alas this seems to be a thing of the past. NOT WORKING ANYMORE. I used to use the App with a iPad Pro 2019 version connecting to a decent spec iMac (2019 purchased) and a Mac Mini which is a bit older. All machines are using current and up to date software updates. iMac continually kicks you out of the connection then says offline (Catalina is running on this iMac with all Apple updates). Mac Mini unresponsive. (High Sierra running on the mini with all apple updates)..PauljafVersion: 79.0.3945.10

The new update basically crushed the appThe new update destroyed the usability of the app. It may work fine for the first day or few hours but afterwards it will continue to have the spinning icon as if it’s loading then it says a connection can not be established. However, if you go on Chrome Remote on the Desktop. You can connect. You just cannot connect using the app!.William BangVersion: 79.0.3945.10

BadCannot connect because of black screen!.ApexzxcVersion: 70.0.3538.28

No desktop app?“Download the Chrome Remote Desktop app from the Chrome Web Store” spoilers: there is no such app on the web store. As such, the iOS app doesn’t work. Oh well, at least it was free..Earl and Jess ☆Version: 70.0.3538.28

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