Betternet: Best VPN Proxy WiFi Customer Service

Betternet: Best VPN Proxy WiFi Positive Reviews

No longer worksBetterNet has been great on and off. I live in China where much of the internet is blocked by the government and using a VPN is the only way around it. At times, BetterNet would connect quickly and work fine, but other times it has tried repeatedly and failed to connect, popping up an apology message every so often while the circles around the face icon pulsed. But for at least the past week or two now, the app does work at all. When I try to connect, an advertisement pops up on the first tap, but nothing else happens. I can close the ad and tap the “connect” button again, but it does nothing - no pulsing circles, no colors, no change in the face icon’s expression, no error messages, no apologies, and no VPN connection. I sent a message, but in the automated reply message, they refused to address the problem because I’m don’t pay for their “premium” service..CtjevansVersion: 5.17.1

Solid free vpn, can be annoying sometimesI’m typing this review because of how slowly annoyed I’ve gotten from this vpn. I realize most vpns make you pay to even use them, so good on this one for being free. My problems start here: you usually have to watch an ad that you can skip after 10 seconds of view time, but then you usually have to wait another 10 seconds to click the x. Okay not that bad so far. They have to make money somehow. My problem stems from the fact sometimes the app doesn’t even connect, and forces you to watch another ad. What really frustrates me, however, is that you have to watch an ad (sometimes 2 also) just to turn it OFF. I tried to outsmart it by going into iPhone settings to turn off it there, but it very quickly turns itself back on. Obviously the greed here is me having to turn it off in the app, just to watch an ad and HOPE it turns off the first time. The vpn works as you would hope, and thankfully it’s even free. Just a minor complaint with the ads imo. I also get annoyed with the app for constantly promoting their paid version of the app which you have to swipe 7 times to end up clicking the x. Happens every so often. I get some people need money, but there’s better way to do this. Every ad just makes me want to pay less and spend my hard earned cash on another app. 3/5 stars. Fully functional but an accumulation of frustrations majorly down the score..JoeGangsta1234Version: 5.21.0

Straight forward!I love this app! It’s so straight forward and easy to use. And the subscription price was the best, back when I was shopping around. Most others were between $10-$15/mo. I did not realize how well it worked until a state representative for an online account I had, had been helping me troubleshoot something unrelated , and then he stops and says, wait, have you ever been to or know why I might be seeing a log in attempt by you from New Hampshire? (I live in northern Nevada and have never been there) and when he said that, I was concerned for a moment .. but then realized the prior month, that I was using the VPN more often because I was using more public WiFi; and realized that I had indeed been using an east coast state as my selection. Therefore, it really works! Also, occasionally I have to verify some account log ins when I am using the VPN, because it catches and “unfamiliar login attempt from ______” So again, it’s straightforward, and It’s a solid VPN. I HIGHLY recommend for people who are just now learning what a VPN is, and when they should use one. It doesn’t have a whole lot of overwhelming options and other capabilities like others. It’s just flat out, a simple VPN. Thank you, Betternet!.I hate monkeysVersion: 5.13.0

Can’t use my BettiesThis is a great VPN and I definitely recommend it, although I have run into two problems. One is that even if I’m on secure wifi, it automatically connects and wastes my free time, and I can’t cash out my Betties to convert into free time, which is of course extremely annoying. I would love if you could add a button to press to convert, or if you could maybe use a different ad system, like if I was to watch 12 ads, I would get 24 hours of free time. I feel like this would be better. Besides this, this is a great VPN app and I definitely would recommend it. Edit: I found out how, but in the meanwhile, have found a new problem. I would love it if I could cash out all my time at once. 5 hours is not enough for the rest of the month, especially since it randomly connects to SECURED wifi. Either way, this is still a good VPN, and I would love to see improvements, since this is my go-to..Bubble-Tea🧋Version: 5.21.0

With Paid Subscription App Works Good, Would Like to see some more ImprovementsApp works pretty good for the most part. Tried them out with the free version & it worked ok & wanted to see how the full version does, so I decided to do the trial & then bought the pay version & it has worked with good speeds & how quick it connects for the most part, but they need to figure out a way to get it to successfully connect on networks that use content filters & or firewalls to block VPN connections. (Which I think blocking VPN’s should be illegal.) Feature request/idea: Can you add a feature when you choose The option optimal location that it will show which location you connected to. Also, it be cool to have a feature users could turn on or off where you can choose up to a top 5 preferred connection locations so when you connect it would choose the best connection of the 2-5..NateeganVersion: 5.7.1

Good app overall but always overcharges meI visit China a lot so it's necessary for me to be able to go on my google account and other social media platforms. I have gotten a premium account because I re-download it basically every year. It automatically connects after my phone has been locked for a while and the connection is pretty fast. Overall I like it. But one time I signed on to my account on my Mac, and they treated it as a brand new premium account even tho I used the same Apple ID, and charged me again. I had to contact Apple support and all that for a refund. Second time, 1 year after I had deleted it, I only needed it for 3 days. when I re-downloaded it, it says I have 7 days of free trail. However, they charged me again full price the second I authorized the download. Now I gotta contact Apple support again. Sure, their connection is fast enough, but man, they certainly are faster to charge you..TsisdvdjdibensVersion: 5.2.0

Free to Use, at least until you lose all your hours.This is by far one of the best VPN in the market if you’re looking for a good one, but unfortunately, it only gives you about 15 hours per month. Which when you’re in a school, makes it incredibly difficult to conserve during the day. But don’t worry you can earn back hours by watching ads!… only a set amount of hours though! Why, why did you do this? They could’ve super easily made it where you just had to watch 4 ads for an hour. But nooo, we have to force people to pay for this!!!!!1!1!1!!1!1!1 Listen, if you want a good VPN, this one is good, but it’s again: a limited time thing. If they made it where it wasn’t limited to earning only 5 hours back per month, it would be 5 stars easily. Betternet if you read this, change it..X8bitpixelVersion: 5.23.0

Thanks to youHi everyone, I’m using this app. through (about) the last 2 years, most of the time it’s working-on properly with some good speed of internet connectivity, but rarely, it’s unable to getting reach to the network that’s not clear why it is happening; I can guess that most of the malfunctioning is depending to our region’s quality of services, but do not know what’s the reason for the other times, hope to be solved soon; Finally, it’s better to say that the “Betternet” is effecting 90%(a little bit more or less) and replying to the most of requests;At last, I just wanted to appreciate to the team of the app. for publishing this that can make us able to connect to internet without censorship and surfing the web securely. Rock on!.SoheiL X SoshianTVersion: 5.28.0

Betternet is a great appI really like Betternet because it helps me a lot with social protection when I am traveling and makes my day a lot smoother. There are barely any adds and even if there would be one it wouldn’t be constantly drowning you in adds. They really care about there downloaders and I appreciate that a lot because there are many apps where they would drown you in adds just to get money but Betternet helps you and cares for you and not irritating you. This is my true review I would recommend it to anyone who is paranoid about getting hacked or just wants a little protection with their accounts on social media, banks, email, and other important things on your phone, computer or any other devices. I really hoped this helped you in making your decision to download the app Betternet..🙂 HI 🙂Version: 5.4.0

Most User FriendlyI’ve used many different VPNs over the last 10 years. I’ve been using Betternet on my phone and Mac’s for the last 6 years. First off. IT WORKS! There are ways to test it and the means I have to test it put it through a somewhat rigorous test. It is extremely reliable, and you have hundreds of locations to choose from. I’m not a paid add or anything. I genuinely love this company. Affordable and works on my phone and mac simultaneously on same subscription. Other VPNs do not have that luxury. I’ve dodged making these reviews over the years and finally decided to give one Betternet. This is my one and only review ive ever made on an App. So that’s saying something. Thanks Betternet! Keep doing what you’re doing!.SfriscVersion: 6.10.0

Please read review below:( The vpn unfortunately logs off every time I put ny ipod screen on lock mode or sleep mode. It did not used to do that 4 months ago when I first tried Betternet vpn. It started logging off every lock screen and off ipod sinxe the last 2 months. Sadly. I only put more than 4 stars for viewability of my review, but my real rating for Betternet VPN right now is 2 stars, to be honest. I hope that the old Betternet VPN format from 4 months ago returns, and to be better for me, that Betternet give unlimited proven-safe servers from countries in the northern half of Europe like really safe-but-lightning-fast unlimited-free servers from/at the Netherlands, Sweden, Norway, and Germany, of whom these said countries have served my privacy and speed perfection best from months of experience. :) 😀.NeedleInHaywardVersion: 3.4.2

Best Free AppI’ve been using Betternet ever since the day certain messaging apps were banned at my high school, which was nearly 10 years ago now. The app has only improved since the first time I’ve used it. Even though there is now a Free and Premium side to this app, the Free version has enough features for me to not even notice a difference. Be aware that a pop-up usually appears when you join the app, showing you Premium’s features. Just swipe to the right-most section to continue with your Free purchase. Some people confuse this pop-up to be something you must agree to, forcing you to purchase the Premium version, but that’s not the case. Anyway, love this app!.MckswykVersion: 5.20.0

It works when it wants toJust btw many of the 5 star ratings exist for this app because the app said it would connect if you rated it 5 stars. Betternet is great when it works. At school, without betternet, the wifi is slow and any social media is blocked. With betternet I can access all my apps and use them and the speed of it is pretty good. The worst part of it is having to connect it every time and the times when it doesn't connect. Sometimes I click the connect button and it sits there and doesn't even register the click. Sometimes it asks me to watch a short video and then connect. I watch the short video and it won't even try to connect after. I'm not disappointed that it is unable to connect, but that it is unresponsive sometimes and doesn't even try..Just reviewing to get creditVersion: 3.3.26

Cant activate PremiumI have the premium version running in IOS and the basic version in Windows 10 laptop. Their suport team is one that any other app developer should look up to. Reliable vpn connections are key in the system. I just wish they maintain this business model and keep up with this fine app that I am sure they are proud of. ------------- 14 July 2017 Betternet had a very good offer to go Premium for one year, with a 60% discount. I immediately go for it. What my qualms are now: 1. On my Windows 10 app, there are no option of login let alone to change the location of the server. The mini app was designed for free users. 2. In my Iphone, I logged out and logged in with expectation of Premium menus. I did verify in my email link to add my first device (out of 5), but the app interface did not change and still have my free menus and button to "Go Premium". So.... after 2 days purchasing I still dont get anything besides the free connection VPN. I asked helpdesk but the instructions does not sync with what the app gives. Hope I get a resolution soon. ------------- 17 August 2017 Finally, a windows app that could also go premium!.BprijadiVersion: 3.3.21

Terrible vpn in the worldMy husband and I wasted our money on purchasing a VPN service from your company. We remember this purchase as one of the worst experiences and we have advised others not to use this VPN. Buy it, the worst service, quality decline after annual purchase, servers that are permanently disconnected, repetitive response and failure to solve the problem.... It's true that we lost $200, but we got a good experience and you lost us and a lot of potential customers! By buying a VPN for $4 per month, I got speed and quality that cannot be compared to your company! I recommend that your colleagues also use this VPN, it is much better than Betternet!.Monadarabi61Version: 6.4.0

Only reason why it isn’t getting a 1 star is because it still offers a free versionThis is absolutely a joke of a VPN app. If you have any money to spare to get the VIP version, use any other VPN than this one. Half of its Premium servers don’t work or so slow that it’s just not worth it - I straight up couldn’t use any of the US servers (and they even reduced the VIP servers by like 20 cuz they all didn’t work) Horrible app interface: so many times the app just gets stuck and I after clicking connect/disconnect nothing happens and I have to do it through the VPN config in settings. Only use this if you don’t want to spend any money on a VPN as it’s only upside is that it’s one of the few services that still offer a free version, but don’t ever consider using it if you can spend some money- use it to get a VIP of any other VPN..SkarmoryzhouVersion: 5.0.0

Roz is my name and “Betternet” is my gameI’ve used this app for about a year now and I’m just going to say it’s AMAZING. I only got it so I could try it out because the ad looked to good to be true. So I did and they did not lie this app gives you free WiFi wherever you go. You don’t even have to pay for it. Even if you don’t get the premium it still works pretty faster WiFi, 10+ virtual locations, ad-free experience, connect up to 5 devices and 24/7 tech support. The premium just gives up to 4x faster FREE WiFi. But like I said before it still goes pretty fast with the basic one. P.S. I’m not lying I’m being for real I’m a 12 year old kid being honest..Roz RayVersion: 5.2.0

Pretty Good👍I have used Betternet for a few months now and I have been pretty happy with the results, I use it when I am at school because the school WiFi is ridiculously slow and it filters a lot of things. It connects about 90% of the time and when it doesn’t it’s because the WiFi is not connected yet, and I do not own Premium, I have only run into about 3 adds total, and it has never gave me any connection issues, it may rarely disconnect, but it reconnections almost instantly. Like I said I think this app is worth downloading and using for protection for your privacy and a better signal for certain places. Have A Good Day Everybody! 😁👍👌.EOD ExellentVersion: 5.1.0

What’s going on???I downloaded better net and I tried to deny the premium but it instantly signed me up for it and is charging me even after I deleted the app, I don’t want to pay for it I just wanted to have better internet. I can’t figure out how to un subscribe either, I don’t know what to do. I do want to say thank you for responding to my post.. I will say better net is a good app and I recommend using it. I was just a bit stressed out because it was making me pay for something because my phone must have glitched our or something. Besides the fiasco with the subscription this app is really good..Erk The Energy GuyVersion: 4.0.1

Liking it but have questionsFrom my understanding of VPN, this appears to be an awesome app, particularly given that it is free. I went to their web site to explore the premium option, but critical information, such as the cost was not available, so for now I'm passing on that. I also noted instructions for setting a "profile," though no explanation for what that entails, how to do it, or how that profile might be used. Several readers wrote to inquire-in the FAQ section, but no answers were displayed. This weekend I was trying to set up a new cable box online, and after several failed attempts, realized it was because the VPN feature was on. Had to close it out to get cable via new box. This leads me to assume that Betternet works..Hungry2hearVersion: 5.0.0

Only displays in portrait mode?It does what it's supposed to the vast majority of the time. While I don't like that I have to use the (relatively) slow app to turn on/off the VPN, it does work as a VPN should. I wish I could use the iOS VPN toggle to use it. The app only displays in portrait mode, so if you use your iPad in landscape, with a keyboard, it will show up sideways. With all the functionality now turned 90 degrees. Turn on VPN. Then use the side of the screen, where the bar that's normally at the bottom is now sitting, to swipe out of the app or switch apps. It's cumbersome, and the only app I have installed that doesn't rotate or use landscape mode. Anyway, 4 stars for these two small gripes..DoverbyVersion: 5.17.1

Pretty GoodSometimes takes a few tries to be able to connect. Works pretty well though! - Update: I’m currently in China on vacation since about 2 weeks ago. And I tried so many different free vpn’s and only a couple actually connected but most had really slow speeds. Until I found this one, and it worked really well compared to others and I could use Instagram and use other social media’s that china has blocked at decent speeds. But now it stopped connecting after about more then a week, so I deleted it and redownloaded, and now it looks slightly different and still won’t collect. I don’t know if it’s bc there’s only a certain amount of days I can connect freely or something else..BananaStrawberryMilkVersion: 3.4.0

Good but have a few complaintsOverall, BetterNet has been a great VPN app for me, but despite the flawless service it provides me with, I have encountered a few problems. I would connect the VPN, and switch the time zone to the UK, and it wasn’t a problem. I have used it to play Fortnite, and other games. When I am playing, It will tell me i have run out of free time, and I won’t me mad, but what kind of disappointed me was when: 1 . After I’m out of free time, it will freeze my whole game. 2. While in gameplay, I will experience extreme levels of lagging when playing the game. Idk why and how this is happening, but I will be very grateful if you fix these bugs. Thank you!.Loves2play21Version: 6.10.0

Removal of the 15 free hoursPrior to the update where there was a free 15 hours without premium you just had to watch ads I would’ve given it 5 it worked great for 2 years until giving 15 hours a day since it’s worked great for that long it’s a 3/5 great if you get premium but now it’s just like every other vpn where it makes it seem like it’s going to work even if you don’t have premium then when you get the app you can’t connect unless you have the premium or unless you watch an ad but only get 15 minutes which is so little time it’s not worth the effort to watch if it gave a hour or even 45 minutes per ad it’d be better.SpiritgenjiVersion: 5.29.0

It worksIt works fairly well, but you don’t really need it unless you’re on unsecured wifi. Because that’s what this is for. It keeps you safe on unsecured wifi. But a thing about it is that it has this delayed time to connect. What it does is when you’re connecting it takes away you’re wifi on yout phone and focuses all on connected, I guess it’s fine but sometimes it take 5+ minutes in order to connect. And when it says that you can get away with using school wifi, that’s a complete lie, the school can still kick you off their network. Unless you’re using a school issued device, then it should work..Patty da oneVersion: 4.0.3

Works greatBetter when there was no ads.GeorgefloycanbreatheVersion: 6.12.0

All inBallin.JordolioVersion: 3.3.21

Great appThis app is great it really unblocks things if you know what I mean 😏.Sifi heroVersion: 3.3.21

It’s greatThis VPN Doesn't freeze, it almost always works and has made my house smell at least 10% more pinesol fresh since I got it.God but betterVersion: 5.0.2

Great, totally recommend!Completely free to get the basic vpn function, amazing for what it does and works 100%. Of course, you do have to pay to “be in another country” but it totally protects you for free..Brick TupVersion: 5.31.0

When can we get an Apple TV version?Great app and service. We just need the Apple TV version now! 🙏🏻.Jérémie2046Version: 6.13.0

Nice for Xbox cloud gamingWorks no wait time.GOOD MANAGER TO SEEVersion: 6.13.0

BestThis is one of the best vpn I have ever used, I remember sky vpn used to work only for Clash Royale and no other apps or websites but now with Betternet VPN I can play and watch anything including playing pub g at school, gta 5 , clash royale, clash of clans, websites that would not normally work without vpn. This is the best vpn and I would rate it 5 starts out of 5 ⭐️⭐️⭐️⭐️⭐️.Hugotheman5698Version: 6.12.0

MidWish it worked with no internet but it’s good I geuss.Miles tagleriVersion: 6.8.0

Best vpnI use it in school all the time.Crispy my nuggetsVersion: 6.12.0

Finally5 stars because you guys updated it so that I don’t need to watch ads for 15 minutes. Literally the best update.PhazeZRVersion: 6.11.0

La mejorMuy buena para conexión desde cuba y poder descargar aplicaciones que sin VPN sería imposible.AnerneVersion: 6.11.0

No money requiredFirst time i actually got something without money you can add time with ads and they don’t even pop up good vpn service to.ISBSJS SHSVVersion: 6.10.0

Actually worked from meTried tons of different vpn apps and only this one works for me considering where I am currently (you know where), thank you to everyone from this team..砍碎土豆Version: 6.10.0

Good but…It started off really good for me like fast vpn and not freezing but after 4-6 days or so it started to say connection failed and now I can’t use it because every time I try to connect it says connection failed.July2288Version: 6.10.0

FeeIt is good, but the monthly fee is a bit high. I am thinking to cancel the service.A. IdikutVersion: 6.9.0

Dark ModeDecent VPN app, should definitely add a dark mode as the light mode is very abrasive to the eyes. Other than that, great app nonetheless..Producer #100000Version: 6.8.0

😁It’s sooooo good.Jay the goddddddddddddVersion: 6.8.0

Great appBtw am not a random fake dude this thing is so useful. It lets me use apps that are normally block by school wifi. The only problem about it is that u have to watch ads to use it but I understand why the devs made it this way. Over all 5 stars.Sharkpro24Version: 6.5.1

What happened to the 30 minutes?Weird customer service/marketing strategy to have one update that improves the app from 15min free to 30, and then have another update that brings it back down to 15 again. You’re unsure of what you want to provide, basically..Chess_profVersion: 6.7.1

No need for premiumIt’s great you don’t need premium just watch a couple of videos and you have time.Diesel green10Version: 6.4.0

Bery goodIdk I just don’t want to keep getting that pop up.ZechlikesmoriVersion: 6.4.0

Less adsHaving ads required to get even 15 minutes of VPN time sucks. I’m okay with an ad every so often but this is out of control..Nova929292Version: 6.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.14.1

Betternet: Best VPN Proxy WiFi Negative Reviews

Not even good as the free VPN appI subscribed this app and paid the monthly fee after the 7-day free trial. It works ok (sometimes not working) for less than three weeks. And then not able to connecting at all. Every time it said “something went wrong” or just connecting for a while then gave up (appeared like I never clicked the connect), or some other words but no be able to connect. So I tried to contact the support team but it insisted asked me to set up a “mail account”??? I have my email address registered already. What does that supposed to mean? So I uninstalled the app and reinstalled it. Funny thing is that it won’t allow me to “install profile” in setting. When I clicked “install profile”, it jumped to the VPN setting page and no matter what I chose, the app stayed the same, at the “install profile” page. After more than fifty times of this repeating process, I gave up. I was not be able to contact the support team nor be able to connect or set up the VPN configuration. Worst part is I’m paying for this “not working” service. I tried a free VPN. It works just fine. Not sure why I purchased this app in first place. 1 star is a compliment to its function. It should earn no star at all..-Nevaeh-Version: 3.3.27

Advertisement infused GarbageThis app used to be the best go to VPN especially for getting past Wi-Fi that block certain sites for instance many school Wi-Fi’s. However;Now the app forces you to watch ads just to connect and disconnect from your VPN and also brings up the screen to pay for the premium version of the app when you go to disconnect that way some of the times when you just want to disconnect the VPN so you can use the Internet as normal you have to go through several pages just to click a little HTML link in a text that says “proceed with ads”. Of course the developer makes this link deliberately much smaller than the button that says pay for premium without ads. TLDR; Betternet was once the best vpn out there. But now that you need to watch full screen no skip ads JUST TO DISCONNECT, it’s not even second best as there’s a plethora of free VPNs out there you can use that just have banner ads if anything. VPN proxy master is an alternative if you find yourself having issues with this app, but I must warn you that it’s essentially a clone of this app- full screen ads and the constant harassment to buy the full version..Jonnnnnnyyyyyu booiiiiiiiiiiiVersion: 5.14.0

A few problemsI’ve noticed some problems. For example, the majority of the time I need to turn it off when searching something and then turn it back on after it loads. Something about not having permission to the server, even if it’s just a simple google search. Also, it gets annoying how every two hours it gives me the “turn betties into free time” page even if I’m supposed to get fifteen hours of free time, and that time hasn’t even run out yet. It’s just annoying at this point, and unnecessary. I do however like the fact how it gives you free time every day, but seeing the page for it every two hours isn’t ideal. Another problem I’ve noticed, is that it tends to make things take forever to load. If I want to use Pandora, but have it on, it takes forever to load. This is for both WiFi and data usage. There’s also certain WiFis I’ve noticed it has some major issues with. Long story short, this VPN isn’t very useful and has a lot of problems. If you want semi-good, free VPN, then this is great if you’re willing to deal with everything mentioned above. I understand free VPNs aren’t as good as paid ones, but this one is just ridiculous..Nametaken,pleasestartovedVersion: 5.14.0

Needs improvement...Okay so the only reason I use this app is because our school’s WiFi blocked basically every social media app that TEENS USE EVERY DAY OF THEIR LIVES. Here’s the deal. Sometimes whenever I open Snapchat the Betternet app just randomly disconnects and then every time I try to send my streaks or even so much as one snap, the VPN app tears up my service and my streaks take decades to send. Sometimes I even have to turn off both the app and the WiFi in order for my snaps to be able to send more quickly. Yeah that doesn’t help either, because sometimes the app reconnects itself even when I’m using data and just makes the service even worse. I’ve also tried deleting and reinstalling the app several times, and it only works on occasion or when I’m on any other WiFi other than the school’s WiFi. The general gravity of this situation is that this app just ruins my service and I hate it. Every time I’m somewhere where Snapchat is blocked on their WiFi, BETTERNET WORSENS THE SERVICE! IT’S SUPPOSED TO IMPROVE THE SERVICE NOT DETERIORATE IT! It’s called BETTERnet for a reason! This app needs a lot of adjustments..@miggysbiggestfanVersion: 3.4.2

Greedier by the minuteAfter using this app for almost five years, I’m incredibly disappointed with the direction Betternet’s taken— once an app that exchanged access to 15 hours of VPN service with one ad to connect and one to disconnect, Betternet now requires you to watch a 30 second ad per 15 MINUTES of service. Ads previously were already exponentially increasing the hoops they required users to jump through (watch 10 seconds of a 30 second ad, THEN wait for the interactive to be done, THEN sit at another loading screen that offers the user to download the app before finally achieving access). These ads are incredibly sketchy, often faking out users by adding fake exit buttons on their ads in an attempt to fish users into accidentally clicking on the ad, which will open up the app store. I remember a time where Betternet thrived off of just memberships; when free users had unlimited service time and no ads to stop for. It’s disheartening to see how low the app has gone to take every last cent it can grasp..Beana1115Version: 5.26.0

False Advertisement & MisdirectionPresumptively believing your promotion for authentic and secure protection from online visibility along with concealment of identity and such information, I’ve taken the risk and installed this app only to realize THE FIRST thing your service requires is VPN configuration, which is necessary nevertheless, however to allow installment and operation there’s a clear warning stating that if I did indeed want to allow VPN configuration than I must allow the tracking and monitoring of my information. Am I missing something here or is that the most contradictory statement I’ve ever encountered. I mean anonymity should be profound and respected, not warranting and agreeing to collect my data when I’m using the app. Even IF any information pertaining my security and identity is being withheld with collective use of your app, why is it necessary for you to collect it. Certainly If someone needed such information, wouldn’t it be ideal and simple to just obtain it from your database? This app is complete joke and I still can’t seem to understand it’s implications regarding anonymity.LuckysbsckVersion: 4.0.3

Seemingly illegal/sketchySo, I have used Betternet for a long time. I was browsing the internet, and came across a pop-up ad yelling at me YOUR IPHONE IS INFECTED WITH (sic) VIRUS! I decided to humor it, and went ahead, and it said that I needed to use “this VPN that will show up after clicking the button below. You must use it at all times especially on public WiFi or else your iPhone will be infected and lose all of your credit cards and contacts and iTunes blah blah blah. And when I clicked on that button... this app was what it sent me to. Why on earth are they trying to hire super sketchy ads threatening you with a virus, and trying to lie and trick you into using Betternet... like that’s kinda... possibly illegal and all... or at the very least it really made me lose what respect I had for the devs. Really you are going to lie and cheat people into downloading your app, convince them that without it they are in physical/financial danger, that’s practically blackmail. DOWNLOAD THIS APP OR ELSE YOU WILL GET VIRUS!!! Is not usually what you hear from tech companies, at least the not-morally-bankrupt ones..TtamwehVersion: 3.3.26

From 15 Hours to 15 MinutesBetterNet was a fantastic and functional app. They had ads occasionally but it was tolerable as I am not able to afford Premium (aside from a couple glitches) because it worked smoothly and allowed VPN connection for up to approximately fifteen hours. Once you turned it on, it was fine for the day until you needed to turn it off. But now, we must watch ads to only have fifteen minutes of VPN time. Today, it wouldn’t even let me watch the ad to get my fifteen minutes of time. I have used BetterNet since 2019 and this recent update makes it useless to me. Please restore BetterNet to its days prior to the update because it seems that nobody will be using it in the future if ads must be watched every fifteen minutes when other VPNs offer the same service with easier access and fewer ads. I will edit my review if the app changes or is improved to a state in which it resembles its old state, but for now I will be looking for a new VPN..Jared G -Version: 5.26.1

UselessThis app used to work just fine for me for around 2 years, but now lately it doesn’t work at all and ever since they’ve been pushing so much for people to get premium it’s worked less and less. The last time I tried using it I ended up sitting there in the app for over a half hour waiting for it to connect. Sometimes it’d give up and act as though I’d pressed cancel, going back to how it is before you try connecting. Other times it’d turn red and say it couldn’t connect. Then I tried contacting support, but ironically the email couldn’t go through because I couldn’t use the WiFi without the VPN the app’s supposed to give me. I ended up deleting it after that. I refuse to pay for premium, too, because it’s just not something worth spending money on. It looks like to me that they’ve been making the free version ridiculously slow and crappy to make people pay for premium, and I’m not here for that. Annoyed, disappointed, and won’t be using this app again or recommending it to anyone.Lauren.t.nicholsVersion: 3.4.2

Does not work consistentlyWe paid for the premium version to use while visiting Iceland because Iceland servers do not allow you to use pandora. While driving around we had a Wi-Fi router in our car that worked great and we used this VPN to change our location so that we could play music without any issues. However, this app has a tendency to just stop working and out music would turn off. We could see that it was not a Wi-Fi issue because there had been no interruptions in connection or data speeds. We would have to force close the app and restart it in order for it to work properly again for a little while. I used to use this service regularly on my laptop as well. But they just don’t provide great service with their paid plan and their free plan is garbage now that they incorporated ads that only allow you 15 minutes of limited use. I’d recommend saving your money and time and look elsewhere..Handy CookbookVersion: 6.7.1

Not what I expectedAs this being my first ever review after being with Apple for years, I felt like I needed to give my two cents on what my opinion is on this app. Sketchy. Shady. Dysfunctional. When I was setting up the vpn profile, it was going smoothly, little vpn sign next to my internet which I thought was pretty neat, then 1-2 hours later, it cut my home internet off completely. I tried forgetting the Internet then rejoining and it would show I’m connected but then never work. I tried deleting the VPN profile then trying it again, still no luck. It was at this point I was starting to get worried. I reset my phone a couple times. Nada, then when I finally deleted the app, and Reset Settings, it finally worked. I don’t know what you guys did, but this has never happened before with Xfinity internet (I download a lot of third party apps and never had this problem) Either fix this humongous bug or my review stays fixed at a well deserved 1 star. Disappointing..XXGrimReaper55XxVersion: 4.0.1

It is freaking ANOYING!!! And weird....Ok so I know that I am like 12 but I actadentally ran into this an I was trying to get free v bucks at the time🙄 and it showed an ad and you had to download the app to get the v bucks so I went to the AppStore to get it and then when I got it I did the 7-day trial an then I left it runing for twenty mins and when I came back I deleted the app and so I went to clam the v bucks and it didn't work😥 so I went on with my day and forgot about it. An than about a month later my grandma asks us if we used her debit card to buy anything and we said no......but later that other day I went to my dads house were my iPad is an I look at it and it's been charging money to my grandmas debit card so ya........so we tried to fix it be we gave up.......but I remembered today that we need to fix this so ya we are still trying to get Rid of it so that's my story hope this helps you!!😉👍.Chris MLGVersion: 4.1.0

Move on, it does not workEvery time I pressed play to watch a movie. it would just direct me back to the movie over and over. If I was lucky a movie would play after Maybe twenty or so tries. AND the ads!!!!! They pop up half way up the screen and if you click the X??? The movie is redirected to the beginning along with the relentless ads. I suppose it’s ok if you just want to look at pictures, I’m very disappointed and I’m hoping they cancel the service without a hassle. Hopefully I’ll find an app that actually does what it says it’s supposed to do someday. You’ve been warned. If you don’t mind spending two hours to watch two five minute movies, you’ll be happy with their service if I give it one star it’ll be because it won’t let me post this without giving it at least one star. I give it minus two stars for the extreme frustration caused by dealing with this app. I forgot. If it actually works, it will be SLOW!.Maya soleVersion: 4.0.3

Fast internet and I can’t connect after getting premiumIf you have issues with the free version, I feel like there is no right to complain. It’s free and you get what you pay for. And the free versions has always worked kind of good for me. However, I wanted to play some games on my phone and get a little more speed (like it advertises) and choose my servers. Now that I upgraded I can connect 1/10 times, and that is a generous number. I love in mainland China right now and I can’t even connect to Hong Kong. Every server since I upgraded has barely worked and even when I connect it’s been slower than the free version. Although the free version works fine for me, the premium has been a major disappointment. Hopefully it improves, I have really enjoyed Betternet on trips past. But if you are in China I do not suggest it. For now I need to find something that works..Music is life for allVersion: 3.3.27

GETTING CHARGED ON MY ITUNESFirst i’ll start off by saying my bad for not looking further into my bank statements about this. but i was seeing this as itunes apple store thinking this was my apple music (i realize this would’ve been two separate charges but again that’s why i said my bad) but i learned today how to take off “subscriptions” on itune accounts and come to find out this app has been charging me (only visible is since november) i used this app so long ago and if i’ve been charged for that long i will be highly disappointed. this app hasn’t been downloaded and i didn’t know how i signed up for a “platinum” subscription. going to call itunes and hopefully this app if they have a customer service line tomorrow and get this figured out. i would’ve never thought of this app or used this app again if it wasn’t for me going into the subscription thing. will for sure steer clear of this app ..Fun app when boardVersion: 4.0.3

Completely stopped working on WiFi.I have been using this vpn for the last 2 weeks and everything was fine until 1 week had passed. All off a sudden, the vpn absolutely would not work on any WiFi network. I would try to get it to connect 100 times a day on multiple different networks and it simply did nothing at all. Completely lost contact with all my friends and family back home. However, for some reason when I pay for international data it works just fine! What’s up with that? I refuse to pay to use international data every single day and I need to be able to communicate on multiple blocked platforms. Ive tried to redownload, reconfigure, and change locations countless times, but nothing ever works. So disappointing. I paid for a premium account to make sure I could stay in contact with my family, but the premium account is seemingly worth nothing. Not worth it..Sin DreamVersion: 3.3.27

DO NOT DOWNLOAD (auto subscription will not cancel through settings)I downloaded this app months ago when I needed a VPN. I do not recall even subscribing to receive the premium, which could be my mistake. However, I noticed in my bank statements that I was being charged monthly. After going through my settings for Apple renewal pay I realized this app was not on there. After some research I figured out the app was not using my Apple account, but was actually charging my bank directly! With that being said I logged onto the website and there was no way to actually cancel it on there! I’ve constantly been looking up ways to help. The website itself does not allow for cancellations for subscription! I have come to realize that the reviews are mostly fake when it comes to the positive ones. Do your research on this app DONT DOWNLOAD.Grant.e992Version: 5.7.0

I’ve been being charged for premium for the past 4 monthsI downloaded the app because it was free, tried it for a couple days and found out it didn’t work. I deleted the app and noticed I started getting charged on the apple store 10 dollars every couple weeks and couldn’t recall which app I had signed up for. After 2 months I got annoyed to the point of cancelling my card. This app emailed me today asking if I wanted to correct my card information to continue a premium membership that I never signed up for. Looking at the comments it doesn’t seem like anyone has had a similar problem but the developers of the app don’t even seem to care about any complaints that much and respond to any negative comment with a generic response asking someone to take even more time out of their day to complain about something that’s not worth their time.AhwakeVersion: 4.0.3

Mediocre..Unfortunately I'm not that impress with this app. I work in china and a VPN is essential for me. I had ExpressVPN but unfortunately it stopped working a few months ago so I had to find another app. After downloading the trial version of Betternet I was happy with the results: it connected every time in just a few seconds and seemed to work ok. But only after buying the premium version I discovered multiples flaws: • It shows VPN is on (connected) but most of the time I doubt it is because nothing works... • Most of the time it works only for the first 2-3 minutes right after it's switched on, then it still shows it's connected but it doesn't work • When connected it's extremely slow, doesn't matter what country you connect to or if you use "smart connection" option..MarcodicVersion: 5.2.0

If I could give it no stars I wouldIf a company can’t respond to requests for help it doesn’t matter how great their product is! I have been locked out of the App Store because this company somehow started billing me for premium services. It was a mistake I am sure my child made while using my phone which is no big deal. I figured fine I’ll pay for the service once and cancel it but they won’t respond to me to cancel it. Twice I have emailed and twice I have heard nothing back. I’m sick and tired of not being able to even update my other apps because this company isn’t in touch with basic customer service. Wanna get lost and forgotten? Then download the app. What are you waiting for get the best app if you want to be screwed. Hmmmm perhaps a new name for your app is better screw. Ya right I wish cause you’d probably screw that one up too. Better net for who????? Omg.ColorfacistVersion: 3.3.26

Too many adsBack when I used to use Betternet it was awesome, an ad here or there, didn’t mind watching them cause the product was definitely worth it. I didn’t use it for a cpl years, and last year when I came back to Betternet, it was just a cesspool of intrusive ads, can’t even use it without being forced to watch a long video ad. Also, I miss the days before the 15 minute timer. On another note, I just replenished my timer by “watching” a video, then disconnected after about two minutes to do something and five minutes later when I went to reconnect it said “no free time left.” Betternet used to be my go to vpn, but now it appears they have worked really hard to take a five star product and render it down to two!.Sarge6988Version: 5.29.0

"we're trying our best"What a joke. They aren't trying at all. So, as of now, I'm staying in china for a couple of weeks and to keep in touch with friends, I decided to download a vpn. I expected it to work beautifully (because the wifi here is moderate) and it didn't work at all. Video streaming was absolute garbage, and I could only watch videos for about 30 seconds before the vpn would be unresponsive. I can't even use social media to the point where I can't even view usernames of people, much less their posts. Internet browsing is horrifying, the time it takes for a website to load takes as long as it does for me to eat a 4 course meal (which takes about 2 hours). I'm pretty sure that the only way you can get faster connections is to spend your money. There are better vpn's out there. Don't use this one.Praying man!?!?!?!?Version: 3.3.27

Hardly works anymoreI reinstalled betternet for another deployment because I used it years ago on my last. Wow betternet is not what I remember, it’s slow, very difficult to use in middle eastern countries, and most of the time doesn’t connect to most cities if your wifi connection is slower than normal which is..basically everywhere. A buddy told me to install nord instead, I didn’t install nord because of some bad reviews but, I did it and wow no issues, all sites load fast, connects fast and I never even have to open the app. Betternet has really poor “auto connect”, nord has the best auto connect I’ve ever seen, I haven’t opened the nord app in weeks and my vpn is always on. Think twice before you pay for Betternet.TriggatrevvVersion: 5.31.1

Great Free Service - Not the Best PremiumJust a warning to people looking to use the free trial - after a few errors signing up for the free trial I was charged for a full month of premium subscription. I will update if this error can be resolved with a refund, otherwise the premium services were quite disappointing and I’d never pay their price for the month when things like TunnelBear and NordVPN exist. Please avoid the premium subscription and stick to the free option, or use a different paid option. Edit: Everything was resolved, thank you customer support! Updated the rating and title! Edit again: things have slowed wayyyyyyy down lately on the free end! Not sure what the problem is but most of the time it simply doesn’t work. Lowering the rating for now..QijyVersion: 3.4.1

Not able to unsubscribe and not working at allI paid for my first monthly subscription because I thought this would work. Sadly it does not and I didn’t look back at this app. I was not informed that this would renew automatically and was charged for another two months even though I never used it. I tried to unsubscribe but it kept asking me to send an email to their mail box. There is no other contact information. THE Funny thing is, before you send an email you will see a notification that asks you to set up an email which every user should have already done. Every time I clicked on OK there is NOTHING that pops up which I thought there should be. So I never got to contact them. Are you guys just gonna keep charging me because I cannot find you? I want my money baaaaaaack😡😡😡😡😡😡.Angry Betternet UserVersion: 5.7.0

Refund?I tired the app. It didn't let me connect to my schools wifi. It failed it's trail and then it took money off my card. If I got my money back this wouldn't bother me at all. But because I was robbed I'm furious. Please refund me, I trusted this app and it robbed me. I don't wanna have a bad experience like this..Brid3221Version: 3.3.21

Too expensive17$$$$$ nahhhh. Too rich for my blood.PatrickboucVersion: 5.15.0

HiSucks bye.DEATH_KILLERxVersion: 4.0.1

Not goodIt says free vpn when you have to pay premium to go to other locations..Danicxfan122Version: 5.12.0

Bad VPNEvery time I try to connect this VPN it DISCONNECTS THE WIFI THEN HAS THE AUDACITY TO TRY AND CONNECT TO THE WIFI IT DISCONNECTED FROM. I wish VPN quality’s were better, Don’t download it ur better off downloading ANY OTHER vpn.MemeratorVersion: 5.11.0

VPN only with free version no location changeSucks.RipxXx #lljVersion: 5.7.0

TerribleDoesn’t even work 😭.0bmwVersion: 6.13.0

AdsBetternet has ads for time, so I hate it to admit but it does seem bad When I clicked on connect..Pokémon schoolVersion: 6.11.0

Doesnt give me my timeMost of the time the app wont give me the time even after i watch ads, which makes me need to watch more 😒.Bakhoe katsukiVersion: 6.7.0

ScamIt said it has 7 days free trial so I wanted to give a try but then I saw it took 19$ of my account and the vpn doesn’t work good at all now I need my refund I did report a problem on Applereports.com but it said it’s not eligible for refunds this is big scam!.Seena sjVersion: 6.5.1

Disappointed in changes to free versionWatch a 30 second ad for a whopping enormous 15 mins of the free version… no thanks. And premium version too expensive, especially since app didn’t work that well in the past (slow connection, not able to use some apps at all). I’ll be deleting this app..Empress MaiVersion: 6.5.1

Issue with account terrible terrible HelpdeskI got an issue with payed subscription. Impossible to contact anyone to assist. So I subscribed again with 14 days free of charge. But my card has been charged again to the year subscription. Can’t contact anyone to make a refund or help to find out what’s the issue. Do not recommend this vpn app.Kat2023@@Version: 6.5.1

Used to be great. Now like every other free vpnYou used to be able to use this VPN a lot with only an ad here and there, but now you have to watch one every 15 minutes. Uninstalling.Hdkdjdnndjendnbd an apple userVersion: 6.5.1

Free version is a lieI do not know anything about the performance of the vpn since the free vpn ads don’t work. Developers, please respond soon I can’t stand being in China without YT.Gamer of westVersion: 6.5.0

TrashYou have to watch ads to use it but it won’t even let me watch ads because “ads are not available at this time try again later” it’s been a week… don’t waste your time.UrimmortalgfVersion: 6.4.0

It’s a lieYou have to pay to use it don’t waste your time.DdoordashVersion: 6.4.0

Connection failed.Does not work..Я люблю бумагуVersion: 6.4.0

No adsHow are u gonna put ads per 15 min but theres no ads to show.ZazafakeVersion: 6.3.0

Not workingA few years ago I used it and it worked perfectly. But this time I downloaded it back, there’s no add to watch that I can’t use it at all.Ziai97Version: 6.3.0

It’s good but there’s some things I hateOk so it’s good for school BUT! we now have to watch ads I don’t really like it for just 15 mins make it 30 please.Noah nomeVersion: 6.2.0

Don’t downloadU only get 15 minutes before u have to watch a 30 second ad it sucks might as download a different vpn like I did.SwonamianVersion: 6.2.0

Why time it?Why have a time limit to a vpn?!? Get rid of that stupid system.Jack6377362Version: 6.1.0

TerribleSo trash now. We have to watch ads just for 15 minutes of the vpn. 💀 And sometimes it just doesn’t work because it be saying “No ads try again later” like bro.BdhdudjdnsnqksnckfiVersion: 6.1.0

NoWhen i try to watch an ad to gain free time , it ALWAYS says “there are no ads to show please try again later” so this vpn is completely unusable and useless!!!!.WhyNotYoongiVersion: 6.1.0

It’s not good anymoreIt used to be good till they added minutes and u have to watch a video, and more then likely there’s no ads to watch so you can’t even use the vpn. terrible update ..Adriantorres700Version: 6.1.0

STUPID UPDATEWHY DO WE HAVE TO WATCH ADS NOW FOR 15 MINUTES??? I was in the middle of a clash Royale game in school and it was for a new arena and IT CUT ME OFF CAUSE 15 MINUTES WERE OVER!!!! I LOST…. I have been nothing but nice to you Betternet… I’ve recommended you for 3 years to all of my classmates…. Moving to hotspot shield.Rookie 13Version: 6.1.0

Good until thisI used this VPN for 3 years and loved it until they added time😒 now I gotta go to a new one. You can do it better horriblenet.Giga Chad 💀Version: 6.1.0

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