BallerTV Customer Service

BallerTV Positive Reviews

Wonderful AppI am so thankful for Baller TV as I am able to watch my grandsons play basketball from a long distance. I live in North Carolina and they live in New York. When they travel for tournaments, I am able to watch them play. The only reason I gave 4 stars instead of 5, was because there is no way to follow the score. It would be nice if there was a scoreboard positioned somewhere on screen..SbarnwellVersion: 2.7.1

Love Baller TVMy family and I love Baller TV because we can watch our son play no matter where we are and we can watch any other teams that are broadcasting with them as well. You can cut clips from the games and use it as a tool for your recruiters. We’ve had this paid service for years now and no complaints at all!! Great App, well worth the $$..Nsp0529Version: 2.7.1

Fantastic!I am THOROUGHLY enjoying watching our baller on Baller TV. Every question I’ve had has been answered and resolved with absolute professionalism. The fact that I can watch the games live when I cannot attend is the crowning glory! Thanks for doing a fantastic job! You are truly providing an amazing service for me and I would venture to say many others! Dr. Sandra Moore.Dr. Sandra MooreVersion: 2.8.3

Amazing, but one thing needs to change.These games are recorded perfectly, they’ve even recorded AAU games that I’ve played, they even have games with the scoreboard already on there, but you have to pay to watch Baller TV..Sullymoney_YtVersion: 2.8.3

Ballertv is wonderfulI can’t say how much I appreciate being able to see my granddaughter play volleyball in tournaments I am unable to attend. Plus she enjoys coming to my house to view herself playing. It is a great tool for improving her game and a first hand analysis of her performance!.MimiShay993Version: 2.8.3

Love this app!!Easy to use, good quality, hope to stream directly to the app in the future from my phone and upload content / photos, but overall great to have on mobile.AuntieofoneVersion: 2.9.0

Great appGreat app so much I can do on this app I got to watch my son play all the way in California with score updates and many more great features and even tho there is so many tournaments it was easy to find my son’s tournament.Husk jowVersion: 2.8.3

Decent appSometimes they don’t have the right game and you have to search. They don’t have enough staffers to fix the cameras when they get knocked over or moved over. When you try to cut clips sometimes it cuts the wrong clip. But when it works it does it’s job to perfection..TU T&F15Version: 2.9.0

RatingWhen it works it is good. I have tried to watch granddaughters volleyball matches this year. Two events the technical difficulties you experienced did not allow watching. Other matches had periodic stop in video. I don’t feel the $99 I paid for app has been worthwhile. I may not renew..Roger in denverVersion: 2.8.3

Couple of bugsBugs and glitches not major tho pretty good.OBVIMMIKEVersion: 2.7.1

Technology is great!Technology is great. They’ve made some changes over the past year that have been beneficial. Would recommend to anyone..Cholden3Version: 2.8.3

Thank uEven tho you have to pay I didn’t have to I just watch highlights and thank you for being there at every game.JachaihortonVersion: 2.9.0

Great access !Always able to watch grandchildren in their events when we are unable to travel! Love it!.BilldingVersion: 2.8.3

Always on pointI can catch the games no matter what. Y’all need to get with under armor because their footage is trash..KarrmboVersion: 2.7.1

Following my GrandsonCan’t always make our grandsons basketball games but with BallerTv we feel like we’re right there..Proud Bball FanVersion: 2.8.3

Great access !I get to see my grandson play all over! Great access when I can’t actually be there..Rev155Version: 2.9.0

Baller TVI like this apps, it’s a cool thing. It’s nice to see this as a thing. It brings a lot of joy. It’s also the toughest thing because it does not disappoint..DanielboatwrightVersion: 2.8.3

BestThis is the best app ever bc me and my couch or dad or team can rewatch our game so we can see the mistakes we did and work one them by the app toda😌.Mandell.waltersVersion: 2.8.3

CoachExcellent coverage, easy to navigate and connects well from most areas.Cc hoopsVersion: 2.8.3

I get to watch my girl play ballBest ever for parents who can’t always be on the court with them!.KrinloveVersion: 2.8.3

ConnectionWe are grandparents who enjoy grson’s sports-BallerTV let’s us keep up w/him & get to watch the action!!.SjfarispVersion: 2.7.1

BallerTvI really enjoyed being able to watch my sons’ game when I couldn’t be there..SakeshiaVersion: 2.8.3

Local sportsThis is amazing. It keeps getting better. Thanks.TRBKidsVersion: 2.7.1

Excellent to watch.The baller tv allows me to watch my granddaughter no matter where she is. Love it!!!.Donut gmaVersion: 2.8.3

Cjv volleyballLove being able to follow our teams live or watch recordings.TecPoppyVersion: 2.8.3

Best way to watch on the goGreat app, easy to use and the best way to watch youth sports on the go..Roscizz;eVersion: 2.9.0

Awesome!This app is super easy to use and awesome to find your highlights!.Jamesvharlesbathwatef10158Version: 2.8.3

Great appVery convenient with great quality video feeds.Uncle MakkVersion: 2.7.1

Here and Everywhere.Great way to keep up with AAU. Watch allllllll the games you want….CAS#1Version: 2.8.3

Grandma’s best friendLove that I can watch my grandkids play sports wherever I am!.EnwatVersion: 2.7.1

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BallerTV Negative Reviews

Want to watch sports? This isn’t the app then…Looking to pay premium dollar but then get to watch maybe 15% of your child’s sports? Then this is the app for you! Streaming quality is horrendous. Some games they won’t even stream, even at a BallerTV sponsored tournament. Even better, they will stream a different team and say it’s yours. Saving clips is horrible. It takes up to a minute each one and then kicks you out of the even you’re watching to do it. Customer service is as poor as their livestream. You’ll get emails asking about your customer service experience while they didn’t do a single thing to correct any problems. Not worth a single penny..Frank Rizzo Does It AgainVersion: 2.8.3

Can’t see plays etcVideo quality isn’t worth the money. You can see plays, make out players, make out where the ball is, see fouls, camera doesn’t follow the ball right, camera doesn’t zoom in in order to see plays on other side of the field, etc. It can’t save highlights properly but can’t see what the highlight is anyway unless the players are right under the camera. Useless tool for recruiting, creating highlight videos, and having players watch games back to learn. Company refuses to refund for poor service and poor quality. Purchasing footage is confusing and you pay more than you should or need to..OfferFlakesVersion: 2.9.0

Service not greatThe app is OK, but the service itself is very spotty in places and a lot of the tournaments that we attended that used Baller Tv did not show the tournament because they had issues with service. As much as the service costs I would expect better coverage. Also, the camera angles would be off and to notify is only in the app and 99% of the time it was never fixed and/or the livestream would stop. Over the past 6 years or so we have purchased the service but are always left disappointed and dissatisfied. Hopefully, the service improves..YsullivVersion: 2.11.4

Expensive and can’t view on a big screenThe cost for Baller is often more expensive than attending events live. Also, when trying to AirPlay or view games casted to a big TV, the screen won’t rotate correctly so you either have to watch the game really small on the big TV or watch it big sideways on a big TV. Only option is to use the website, but then there’s no sound and you have to deal with your browsers tabs, menus etc..Amguy191708Version: 2.7.1

Do you understand sports or streaming?This app is the OK. The issue is, they are usually late getting the games up and they end the stream the second the last point is scored. Translation, you are usually a few seconds behind the live feed which means you rarely get to see how the game ends. They immediately Kill the stream so they can “upload” the reply. That means you are constantly missing the end of games. I wish there was some comp so I could try a different offering..LosiiiVersion: 2.7.1

Not user friendly and poor stream qualityVery difficult to find your game or even court until it is live. Search function doesn’t produce results at all until the game is live. Notify feature didn’t work either. Frequently pauses or glitches. Very expensive for poor quality and poor functionality. For as many sports and events, baller tv should do better..JaimehatlVersion: 2.14.3

Don’t bother!You’re better off recording and streaming the games yourself. Half the time the games aren’t started on time and we spend half of a match trying to find someone to start the stream. That’s if you are luck and they actually show up. I’m at a match today that BallerTV is supposed to be streaming and they didn’t show up, so the subscription is wasted. Hopefully, they’ll show up and stream as scheduled for the next tournaments..Consistent UserVersion: 2.7.1

Slow Refs ruin the viewingThe cameras look for activity… and if a ref is lazy about getting down the court, the camera often cute way in the middle of an offensive possession to follow the slow moving ref finally getting to half court. It ruins watching the game. Baller TV and their people either need to fix this camera issue or make the refs move up and down the court at a decent speed..HjhgkgfjcchhcVersion: 2.7.1

UnreliableEvery time I tried to watch an event over the past year, I could only see 50% of the games. They had technical difficulties the other 50% of the time. Contacted support and told me maybe I could view the footage in two weeks. Didn’t offer any sort confidence at all. Sorry just got the events instead of watching on this app..Stuvk in msVersion: 2.7.1

GarbageWow is this an awful platform. Hard to use, terribly difficult to filter accurately, expensive, it’s not clear whether you can watch live or only replays or if you have to pay extra to watch it live. I’ve been on this thing for hours and all I’ve been able to do is watch a 50 second clip of two teams warming up (not the teams listed on the app mind you). This is really a bad app..Mark092974Version: 2.11.4

1 starMy daughter is on 2 teams (different age groups) and this app will not allow me to add a second team to her profile, they also will not allow me to change her team. There is no number to call to talk to a person. Very disappointed in this app and it’s lack of customer service. Not worth the money, I will be cancelling at the end of the month..Jrw1313Version: 2.8.3

Horrible app!!Don’t waste your money!!! Out of four of my son’s games. I was only able to watch half of two. One wasn’t even broadcast! The other was under the wrong team names. Ridiculous! Video quality blurry at times. This app was a huge disappointment..TeemckVersion: 2.14.3

TerribleIf I could give this a 0 I would. My son is playing in another states and I paid to be able to watch and every game freezes and I am unable to watch the video. Extremely disappointed that I wasted money on this!.Not worth it 9Version: 2.12.4

Streaming not available after I paidThe event I wanted to watch said it was available. My health isn’t allowing me to go watch my daughter so I paid the three month minimum to be able to watch the tournament. Once I paid a countdown clock started but no video ever began..Jennifer2OOOVersion: 2.11.2

Don’t waste your moneyTheir cameras are almost always broken or having technical difficulties. Out of 2 tournaments and 8 games I got to watch 1 laggy game of my kids. That was over two different subscription periods. Tried to give them a 2nd chance..NeowindVersion: 2.14.3

Cuts out frequentlyNot only does this app rarely work, tech-support does not respond when it is down. You get the same message that your request has been submitted, and nothing happens. Do not waste your money and buy the pass..Poor Quality Over!Version: 2.14.3

Don’t bother. Waste of moneyEvery game I tried to view had some problem. can’t even get somebody on site to adjust the camera. I saw three sets of the opposing coaches backside and a tiny corner of the court not worth the money, not worth the hassle poor product..AsdghjklmnbvczVersion: 2.14.3

Worst app everGot this to live stream my daughter’s tournament. Out of the 6 matches I’ve tried to watch, all six have had issues. They were very good at taking my money for the subscription. Too bad they don’t put that effort into their service..ScottLP123456789Version: 2.14.3

Beware subscription termsThey only allow for you to subscribe for a full year or a full quarter so if you want or need to stream just one tournament per year they don’t have a good financial deal to subscribe month to month..Waluigi gonna winVersion: 2.7.1

Don’t buy subscriptionsDon’t buy this subscription. The video will only show half the court and you still will be charged. Customer service will not help you make it right..Baller TVVersion: 2.14.3

BallerTV fails in many different ways.I watch my boys basketball games remotely and watched 4 games today. Baller TV has not been working. Now the video is frozen. Many different issues from mislabelling of teams ,to scores always being wrong, team games not showing up with a filter applied to them. It’s been rather awful experience on BallerTV. I couldn’t get the games at all on the app and had to use customer service to send me links to actually get on them. And then there were multiple troubles even after that. Frustrating system. And I’ve paid to view.Serpico797Version: 2.11.0

Don’t botherTried to watch 4 games today. Saw less than half of each one. Feed keeps stopping. And the stream is behind - but get this - they stop the stream realtime - so didn’t actually get to see the last few minutes of the half or end of the game of any of them. One game was within 2 points but unfortunately didn’t see the ending because it cut out. Waste of money this app..Mleg2009Version: 2.14.3

Doesn’t workI signed up this morning. The first game didn’t start streaming until the end of the first half and the second game never streamed at all. Customer service said they dispatched someone to look into it but we were left with nothing..AsnvokeornvaVersion: 2.9.2

Waste of money subscribingThe games aren’t complete. i emailed asking what happened with the games and they said that the full game would be uploaded in about 2 weeks when the raw video recordings are sent back to HQ. But its been months already and still nothing.RyeY@NVersion: 2.9.0

Terrible$80 subscription with the glitchiest app ever used.Labron2311Version: 2.8.3

ExpenseLike so expensive for what? There other apps free for real.Likkle kittenVersion: 2.7.1

Incorrect scores and winsReally disappointing. The app can't even get who wins..Kjeder13Version: 2.7.1

GlitchyAlways lags me out and doesnt let me go back in for like 3 days. Most annoying app ever..Danielsd2020Version: 1.7.4

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