VPN By Private Internet Access Customer Service

VPN by Private Internet Access Positive Reviews

Best VPN I have ever usedI have tried a few different VPNs in my life so far… And private Internet access is not only the greatest VPN I have ever used, it is also one of the all-time best companies I have ever done business with. This is the most affordable VPN I have found on the market with some of the best speeds possibly out there… The best track record of no logs possible and the greatest selection of . different places to connect to around the world that I have used to date this far. I also really appreciate the 24 seven live chat help. I was skeptical at first… And for a few weeks, I would send constant emails and chat with countless customer support agents on the website before making my final choice to leave my current VPN and make the switch… Let me tell you it was one of the best decisions I had made in 2022. Not only did they speeds match my own connection speed up to 99%. It allows me to stream from multiple multiple multiple. The 10 X connections is great for friends and family and the whole household… Computers, cell phones, tablets… Private Internet access pretty much has everything covered. I honestly see myself with private Internet access for as long as I possibly can be. I’m contemplating and thinking about buying one or two more three-year subscription plans … merging them all together to top off to a near-10 year subscription plan… That is how impressed I am..Sacredpotion24Version: 3.18.0

ExcellentNever had a problem. Has been my go to VPN for the past 2 years. Awesome service ever since 👌 Update: to all the negative reviews out there - there’s a ton of options to tweak to make the connection more stable. In fact, this is the only VPN service I know of that offers 3 different options (IPSec, IKEv2, AND OpenVPN). EXPERIMENT!! Not all Wi-Fi is the same. Try changing the connection options. IKEv2 is usually the most stable with OpenVPN coming in second. With the latter you can even change the port number. Maybe stop complaining and actually try to do some research. I’ve had this app for over 2 years and it’s never failed. And for those very strict environments there’s always the official OpenVPN app with preconfigured PIA profiles for literally any situation. And before you ask - I was NOT paid to write this or am getting a discount. I’m just sick of reading reviews from people who seem like they’d rather complain than explore the myriad of connection options this offered by this service /rant.Major_UrsaVersion: 2.8.2

So far so good, after uninstalling and installing againHas worked flawlessly for several years. During that time, I used several iPhones while always maintaining latest iOS and PIA app versions. Then, suddenly several weeks ago, regardless of Wi-Fi/Mobile Network connection, it began disconnecting the PIA VPN, yet allowing Internet traffic, even with KILL SWITCH activated. Ugh! So, I took a chance today, and uninstalled app, then installed again. Left PIA install defaults, which were same as my original settings. So far, it seems fine. However, not enough time has passed to be certain. So, I’ll update the review, if deemed appropriate. Love PIA. Only flaw is occasionally it will not connect with my dedicated IP but will with all other regions provided by PIA. Still have the occasional issue with KILL SWITCH on but app not connected and my public IP revealed. Ugh!!! Frustrating. Windows app works flawlessly. Just the iOS app with latest versions of everything kept updated still has the random disconnect issue even with KILL SWITCH. So, that is the reason for four and not five stars. Support is amazing whenever issues arise. Quick to respond and assist. Hope they can figure out the KILL SWITCH issue soon. Thanks!.MLJ1967Version: 3.17.0

When it stays connected I like itLike everyone else, I have huge connection problems. It loses the VPN IP regularly and does not reconnect when moving between networks. I have to manually power cycle every time I leave my home wifi. Even if PIA shows connected, if you have the kill switch on, apps and browsing is often blocked because somehow PIA has lost the server. I also experience slow speeds and super long reconnect times for PIA. I'm on cellular right now at a coffee shop, I've been at the same table for an hour, and PIA has lost the VPN IP twice and killed my connections. I did fine the first month, then when I purchased the 3yr plan it went south. I thought the reinstall (to change accts) messed with it, but based on reviews and comments it may have simply been unfortunate timing. I really like PIA's philosophy and want to stay with them. But when I have to turn it off to finish my work because I'm having that many problems, I'm forced to consider another. I'll keep trying. I paid for 3 yrs after all. (And to the March 22 reviewer who is annoyed by all the "can't connect" comments: I HAVE "experimented" with the settings. It still doesn't work. I'm glad yours does. Truly. But that doesn't mean mine does.).USCGRgrannyVersion: 3.0.1

Connection issues.For the most part this app seems to work great. Unfortunately, it’s not 100%. My biggest issue I seem to have is using Wi-Fi. It doesn’t matter if it’s my home Wi-Fi connection, or my Wi-Fi at work, or any public Wi-Fi. Once I connect to my Wi-Fi at home, the VPN will be connected and work fine; but when I leave and I shut the VPN off, or even when I leave it on when using mobile data, it tends to not want to reconnect to Wi-Fi, any Wi-Fi. If I have the VPN on at home on my Wi-Fi, and then go to work, my phone will not connect to the Wi-Fi at work. The VPN will be on, but it won’t connect to the Wi-Fi. If I turn the VPN off suddenly it connects to the Wi-Fi. Turn the VPN back on and you’re back on LTE. I’ve tried multiple things to try and connect to the Wi-Fi and the VPN, and the only thing that works is shutting the phone off and turning it back on. Then when I leave work, whether I turn the VPN off or leave it on, when I get home it won’t connect to my home Wi-Fi. I will have the VPN on over the LTE, and it won’t connect to my Wi-Fi once again. The only way to connect to the Wi-Fi is to shut the VPN off, or once again power off the phone and back on again..MusicM237Version: 2.8.2

Good, reasonably priced VPN optionFor about $5/mo PIA provides reasonably fast service with a great variety of global servers. Connecting from a rural area where broadband seldom exceeds 8mbs, PIA thankfully decreases speed only by 1–2mbs, allowing enough headroom to comfortably stream, voip, etc. Another bonus is that PIA can be enabled across an entire network by purchasing a suitable Flashrouter. While the standard license covers 3 devices, purchasing a dedicated PIA Flashrouter will encrypt all household data: voice, video, and IoT. Only downside is that the company either moves servers around to different regions or relies on virtual servers. The effect, seen on occasion, is that the geolocation tags can become mislabeled thereby blocking certain regionally restricted content. A while back a PIA server listed as Los Angeles was tagged as originating in Romania. Blocked content was easily restored by choosing another region, but it appears a little quirky the first time encountered..Securityis#1Version: 3.10.1

Great OVERALL PRIVACY ServiceWithin the past year PIA had a customer data issue, and according to trustworthy influencers (Linus Tech Tips) the company has completely revamped their model. They are one of the first VPN providers that is attempting to monetize PRIVACY rather than monetizing data, you will see this in their iOS apps such as InBrowser (came with my purchase) and others that their new model is to act as an “All-in-One” internet privacy provider. I sound like a shill, but I have done a lot of research on the matter and thought I would share. Also, I am coming from ExpressVPN and suffered a lot of connectivity issues (the initial connection to their servers took too long in my view) I think trusting your VPN provider is very important and PIA knows all eyes are on them after the customer data issue, and you can see the changes they have made even upon brief glances..HandywandyVersion: 3.6.1

Literally the bestI’ve tried a lot, like almost every paid and free vpn and PIA has had my back from day 1. The amount of features is outstanding. On top of their strict no logs policy just puts me at ease. I was getting cyberattacks for a while. Dealing with things from fake domains to DDOS, trying every trial in the App Store and on the computer, life got frustrating. I’d tried PIA in the past before and tried the no VPN life for a bit as well. But realistically, you shouldn’t be browsing without a VPN. Others I’d tried had weak kill switches, would cut out after denial of service attacks, and just had too little to offer in the form of encryption. It wasn’t till I came back to PIA and started paying for their services that I felt at peace. Take my word for it, Private Internet Access is #1. Take advantage of their amazing yearly deals as well! You won’t regret it!!!.JD_zVersion: 3.6.0

Used for many years!First, go to thermal website to subscribe. It’s $50/yr in the app or $79 for 3 yrs on their site. Payment is secure there and they’ll even take PayPal and some bitcoin stuff, too. As for the VPN, I’ve used it on and off for 10 years and it’s lightning fast. No logs means there’s nothing on their server to lead back to you, so torrenting and Usenet are gos as is just generally protecting your privacy (though iCloud private relay helps, that only applies to web traffic. PIA VPN applies to your entire system). It works great across all of Apple’s platforms, and their app on iOS and macOS is lightweight and easy to use with no bloat or adware. I’d highly recommend this VPN as it is very cheap compared to the competition and it’s fast and private. Good luck whatever you choose and stay private!.Tickled BrainVersion: 3.24.1

Great app maybe a little hard to set upUpdate 2017. I like the thought of being "protected." I assume VPN is what it says it is. Recently my connectivity with my own WIFI has slowed. Sometimes brokerage websites won't work as they assume you are conducting nefarious business from outside the country. If connectivity deteriorates, I will reluctantly discontinue. However, I still like the protection. I had this app for 1 year before I got it to work. I an older codger and impatient. But when I was automatically renewed for another year, I made up my Geritol-laden mind to get her going. Once I got the app working on my computer (delay due in part to not realizing right away that the website sign on and the app sign on we're different), the implementation of the iPhone and iPad apps was a snap. Cost is reasonable, speed is great. I have been from South Carolina to New Hampshire with NO access problems. Go get it and be confident..ChipztaughtsVersion: 2.2.2

Solid VPNI don’t write too many reviews but after using PIA VPN for a few years now on multiple devices like my PC’s and iPhones I thought I should give my honest thoughts about PIA briefly. If you’re on the fence on what VPN you should use, this should be towards the top of the list if not 1st to try. The price to buy/renew is always fair if not cheap and I feel it’s worth every penny. The VPN has so many features so you can set it up exactly how you want and it’s very simple to use. Once you have PIA installed and going you really don’t have to mess with it and you’re now free to download any movies or TV shows without worry, as well as visiting websites and viewing media not available/allowed in your country. If you need a reliable VPN that’s easy to use, with apps for computers and smartphones and isn’t overpriced, you found it..Ghostie57Version: 3.7.2

Solid App few improvements neededOverall PIA is a solid VPN and the iOS app is better than most. I do find it does not wake from sleep well and almost always requires reconnecting on long sleep sessions from WiFi only iPad. Speeds have consistently been much better lately with less drop off from IP provided bandwidth. Personally I would like to see a notification when there is a connection issue rather than having to wonder whether the website I am trying to reach has issues or the VPN is in transition. Might be an iOS limitation though. I will say PIA has excellent performance with OpenVPN but again that app lacks the notifications I would like to see. 5 connections at one price solid value IMO. A piece of advice for those rating some of the apps 5 stars, make sure you do a DNS Leak test because some of the apps are merely an icon giving you a sense of security..Rdbrown80Version: 2.2.2

Was Great, Now Broken in 2.2.1UPDATE: After the update to version 2.2.2, connectivity issues seem to have bern resolved. Bumping up to 4 stars. Original review below. I've been using this app on my iPhone for several months now and had no issue until the dreaded 2.2.1 update. Now the connection drops if I let my iPhone sleep for a couple of minutes, and I have to toggle the connection on and off multiple times a day to get it restored. Worse yet, losing connection to the VPN also causes me to lose connection to the internet as a whole. And finally, it seems to disconnect my iPhone from my Apple Watch, which causes the watch's battery to drain much more rapidly as it struggles to connect to the iPhone. I love this service and have no issue with it on Mac or PC, but the iOS app is broken. Please fix this so I may continue to enjoy what was a great service..ViliclesVersion: 2.2.2

Great VPN, Lots of great features and all at an affordable rate!I have recently started having a need for additional protection as I have began running and operating my business full time. With all the vital information and locations we have it’s more than a requirement to have a VPN. So far it is great as it has all the features you would want and need including a dedicated IP of your choice, split tunneling and the host heat levels of encryption. This is also super user friendly on both my desktop and my phone. Did I mention you get to connect 10 devices and they have over 50,000 servers worldwide?! Their competitors can’t even compete. I would recommend this to anyone as personal use or business use. If I could give it more stars I would!.TrasasasasVersion: 3.18.0

Ignore the bad reviews, PIA rocks..!!There is nothing wrong with the app, their service/support OR functionality on any iOS version. I have tested, monitored and analyzed it's "strange" behavior and there is nothing suspect about it's functionality. It behaves exactly like a VPN sever is supposed to.. I mean really people.. if you can't understand the purpose of using a vpn in the private sector (opposed to enterprise services). Then don't post. PIA is great, one of only two that I trust implicitly to not leak info and responsive to perceived breaches as I'm told. Highly recommend. * just a special response / note to other reviews... 1. If your connected to another country, and understood this concept, take solace when the language changes when visiting a geo responsive webpage swaps out the charset... <#ignorance>2. really defeating all purposes of anonymity if you are visiting such a sensitive account like a brokerage house. Really ?? ++ you couldn't login, huh.. that means that you brokerage has some great host based IDS/IPS deny/drop rules. Just like above, a good sign.!! But for attempting to access sensitive systems while inside an IPSec tunnel ... <#ignorant>Thanks PIA. !! keep doin as u were, thank you for the trips all around the world.. ;).[" h3||0 w0rLcl !! "]Version: 2.2.2

Constantly disconnected or "Resolving..."JUL 31, 2017: ----- The last few updates have progressively made this app less and less reliable. Desktop apps for PC and Mac are great, but the iOS app is constantly dropping the VPN connection, or stuck "Resolving...". This lack of reliability is unacceptable and has really turned me off from using PIA. Having to intervene and manually switch VPN endpoints to force the app to re-establish a connection is not a tolerable solution. Update AUG 7, 2017: ----- The recent 2.2.2 update has drastically improved connection stability. In the week since the 2.2.2 update I have only encountered only 1 or 2 disconnects, down from the previous 8-10 DAILY disconnects I was experiencing. Finally, the iOS app seems like a reliable VPN solution for mobile! Thank you PIA for sticking with this issue and working to resolve these problems. Update OCT 30, 2017: ----- Well It seems since the recent iOS updates the frequent “Resolving...” issue has resurfaced. Again having to manually switch VPN endpoints to force the app to re-establish a connection, which is intolerable. Hopefully PIA will resolve this soon - shopping around for alternatives otherwise..JakuraVersion: 2.2.2

Updates not showing upMy overall experience withPIA VPN is reasonably good. Its a bit of a cat and mouse game. Websites such as Google Mail or Netflix catch on that there is a presence of a VPN and start blocking you. But then the VPN comes up with an update and it works again. What is at times annoying is that I verify that I can verify that the VPN is active before I go online to provide a layer of security from ad tracking and such, but at some point it disconnects without notifying me. I constantly find my self checking if it is still active and connected. Also, I do regularly update all of my apps in the App Store. But the lates VPN update does not show up in my list of available updates. I have to actually look this page up to find out that there is an update. Why?.HT-WidescreenVersion: 3.13.0

Please fix new version or let us upload old oneHello dear team I successfully used you app on my iPhone and laptop (Apple) for quite some time. Recently something went wrong and here is what I experience: 1) with downloaded pia app (and I uninstalled and reinstalled it several times from App Store; obviously, rebooted my phone as well) I can’t use any app that requires internet connection nor I can use safari or any other browser on my phone. Once I delete the app- internet works. 2) when I open pia app, sign in and try to connect- the “on” button remains red- it never picks a country. I tried both- automatic and manual choice. 3) when I switch internet provider and/or source- I still experience problems mentioned above. Update: after new version (3.23.4) came out - it still doesn’t work on IPhone 11.S A S 101Version: 3.23.4

My router NTP failed for some reason last nightI was trying to figured out what was the issue, so I decided to change the PIA VPN password right at the moment my whole network decided to crash, hence the NTP no matching my local time, then my PIA VPN password didn't match, it was already very late for me, I was beyond frustration so, I disconnect my modem and router and I went to bed, of course after I sent like 5 different tickets to PIA VPN TEAM, I guess hoping like someone will answer my tickets in like 5 mins, right. I may say, I'm very happy with the PIAVPN team, they asked me few questions about my account, they fixed the issue right away with the account not able to log in. Thank you guys..WanobiooVersion: 3.23.1

Good app for your iOS device except...You cannot turn the darn thing off! So it’s installed on my iPad but I can no longer use it to watch my streaming services! Every time I turn the VPN off, it automatically reconnects! I get why that would be an important safety feature but for the love of cats man- why can’t I enter my password and turn it off, so you’d know it was a legit request! If that’s against “best practices“ then you need to warn people! Also, if you email them with a simple question- ANY QUESTION actually- expect it to take 2-4 weeks for these jokers to reply. Oh and this is AFTER they have your money too! LAME! For an internet based company, I expect more! Again, good app, but needs tweaking (or at least a warning that says, “hey you can’t ever turn this darn thing off- unless you uninstall!”) and *seriously* needs some help servicing customers..Jonesy66789Version: 2.2.2

Simple and private.This app is dead-easy to set up, it is effective, and doesn’t sell your info to 3rd parties. Fairly priced for a yearly subscription across I think five of your devices. Supports Apple App Store Family sharing. Plus it now supports WireGuard, the latest VPN open source technology. This will eliminate most if not all difficulties people may be experiencing. Settings > Protocol (1st option, change to WireGuard instead of openVPN). I don’t use the net without this, whether at home on WiFi or on a public WiFi or using cellular LTE. (AS always be wary of public WiFi. No VPN is perfect. And practice USB cable hygiene 😊 and never lend your cable to a stranger in, say, an airport. You may get back a different cable, with hardware alterations allowing you to be pwned.).DriverDanVersion: 3.10.2

Works great!I'm not sure what's up with all of these bad reviews are about it not working. You have to wonder what version of iOS and iPhone they are using and if they are jail broken. Have they performed basic troubleshooting? Hard resets, etc? I'm on the latest version of iOS 10.3.3 (at the time of writing this review) and using an iPhone 7. The connection quick and responsive, it's showing the proper IP when testing. The app itself is pretty straightforward and the workflow is nice. I love the dark theme, thanks guys for that! As a software developer I have come to love dark themes greatly. I have used PIA in the past and they've always been easy to work with and very stable on my desktop. First time using the iPhone app, but so far so good..Kiasta6984Version: 2.2.2

Same problems persist after years of usePIA constantly has problems connecting, problems staying connecting, and problems using WiFi, instead of LTE. I’ll be connected to WiFi and start PIA, at which point I’ll be connected to VPN over cellular, instead of WiFi. PIA insist that this is just a display bug and I’m really connected to WiFi, but speed tests and prompts to authorize apps to use cellular data indicate otherwise. This “bug” has been an issue for years now and it doesn’t seem like they have any plans to fix it. If you want a reliable VPN that actually does what it’s supposed to do, look elsewhere. Edit: I just went into settings and disabled cellular access for PIA to force a WiFi connection and got a notification stating that there is no wireless connection available, even though WiFi works fine when PIA is disabled..C10wnVersion: 3.0.0

DagNabbitRabbitJust started with new VPN so far so good. Will report back after I can put it through its paces Have now been able to put this app through its paces and I must say, incredible ‼️. Very fast easy to change out settings to different states or countries. Very happy with it So far loving it. Very fast throughput, easy to change your state or country of origin. Great application. Update Update After utilizing PIA VPN for 12 months I must say I am very pleased with the performance of this app. The download and upload speeds are incredible ‼️😃 No matter where in the world I choose to connect to I have no issues with connections..SPADRYLKVersion: 3.24.0

App kills iphone xs battery.Good service for 40$/yr but the app needs work. It just kills my battery in OpenVPN mode. It is fine in IPSec. But in both modes I will almost always get a dead internet connection when using the kill switch where I would have to manually go into the app and reconnect. A better solution to using the official PIAVPN app is the OpenVPN Connect app found here on the app store. You can download the custom .ovpn profile from the PIA website, or you can manipulate one on your computer and import onto your iDevice the profile with a cloud storage app, and enter your credentials and relax. Sadly no GCM cipher works at the time of writing so I just use the AES-256-CBC one. Battery life has improved with this option plus I don’t have any dead connections requiring me to reconnect manually..DJ 187Version: 2.7.0

Improvements made continuallyQuite some time ago, PIA on iOS was pretty painful with many disconnects and issues where I couldn’t disconnect from my VPN unless I did it from the Settings app. However, they’ve gotten so much better. I don’t receive these disconnects, dark theme is awesome, they’ve finally (I believe this year, 2018) added letting you change encryption settings, and they have working OpenVPN! One thing I’m not sure about though, and this may be an iOS issue, but I have a suspicion when doing OpenVPN on WiFi isn’t consistent. Meaning, iOS will show you’re connected to WiFi and your vpn, but your actually doing all your data transfer over LTE. So it lies about that. Again, this may be an iOS thing but I’ve stuck with IPSec for that reason for now.IdielotsVersion: 2.6.4

Everything except automationIt works great as a VPN. So it does it’s primary job excellently. My annoyance is the automation doesn’t really work. It has a seeing where it can automatically connect to VPN when on a public Wi-Fi and automatically disconnect when connected to known (like home) networks. This almost never works works opening the app, which kind of defeats the point of the automation. I’ll be at a coffee shop, notice I’m not connected, and open the app, it’ll auto connect. I get home, some random VPN restricted app like Netflix isn’t working, I open PIA and it’ll properly disconnect. You can obviously use the app without these automations. I’m mostly leaving these comments hoping they fix it.MaddcatVersion: 3.18.0

Great App, Widget Needs ImprovementI’ve been using PIA and the associated iPhone app for a few years and I love the service! My one issue is with the widget for the iPhone Home Screen. At first glance, both versions of the widget present you with a large, color coded power button which one would reasonably assume indicates the status of the VPN connection. The issue is that, at times you will glance at the widget and see a green icon and think you are connected to the VPN but opening the app or pulling down to open the notifications screen will reveal the service is actually disconnected. Not sure what the issue is here but I would certainly love to see this corrected in a future update. Thanks PIA!.WgafsckVersion: 3.11.0

Constant disconnection issuesAfter times of inactivity, the VPN disconnects, probably to save bandwidth. This would be fine, except it needs to be manually restarted regularly. Not only that, but when switching between wifi and cell service, the VPN is often unable to connect for a few minutes if it had entered this inactive mode, which is exceedingly annoying. Bandwidth-wise, I’ve never had a problem, and there is a large selection of locations, and it’s appreciated that the program is open source, and the rate is quite competitive. I’ve never had a problem on desktop, only on my mobile devices as described..EjhbcbcdgfghjhdgjfchflkdptqsghVersion: 3.22.0

It’s OKAY.To be honest this is the only VPN app I’ve used. The chrome extension on desktop is the best. For phones it’s okay. I keep getting this issue where it’s stuck on trying to reconnect, it doesn’t cycle through servers after a certain amount of time after not connecting. It mostly happens on WiFi but can happen on mobile cellular data too. Obviously I like to keep my kill switch on so this is a problem. I like it, I haven’t plucked up the courage to switch to a competitor but I just feel like with a few small improvements this could have been a 4star maybe 5 with a couple extra things to make it a bit more seamless. It’s fine for basic use but even then it lacks a certain polished feel one would come to expect as a paying customer..DrBhavVersion: 3.4.2

Great tool!!Great to use and easy too!.AndmariaVersion: 3.6.1

Major issue since last updateWith latest update, there isn’t a way to turn off the VPN. This is a major problem. The previous version was much easier to turn off. I can’t find a solution in the support site. You can make a change in settings, but the change will not take place until after it reconnects, which won’t happen it there is an Internet access issue. Please fix this or provide a solution in your support site..Canuck9000Version: 3.0.0

Full featured VPNHas all the features you need and it’s great that they don’t keep any records!.Viking44vVersion: 3.7.0

Easy to use so far.WIFI keeps dropping on IPAD..AqagshwhsVersion: 3.23.6

Great vpnI use it all the time on pc and on mobile and it doesn’t take much resource’s on pc for games and stuff and doesn’t slow down internet at all and no ping increase 👍.Hunter2bunter298Version: 3.18.0

Great, Reliable VPNThis is a solid choice, and you can trust that they won’t turn over your data. I recommend PIA to all my friends..NotoriousRic420Version: 3.18.0

Dead easyI hate anything complicated. This was stupid easy to set up. I love it. Told all my friends about it, which I only do if I love something..Learner of things newVersion: 2.8.2

It continuously failsAnd I have to reload input user name and password on my MAC.Mededonline1Version: 2.7.0

As advertised!Works like they say and does what you want..MosesmcVersion: 3.7.0

Happy customerGreat easy to use app, thanks for the discount Mr.Sunshine. 😊😁.KilleridE72Version: 3.24.1

GoodBest Ever.Ibrokaz01Version: 3.24.1

User friendlyLots of options.Maritimer47Version: 3.24.1

GooodNice app.Yo callumVersion: 3.24.1

Great appEase to use and very effective.Gussdd bdunxhebVersion: 3.24.1

GreatAmazing service, when abroad.Sookie-roveVersion: 3.24.1

VPN Pia in ItalyI have been using Pia for a very long time but I am in Sicilia in Italy and I cannot connect to my Canadian app like helix Videotron or ici tout tv and tva + my iPad connected to PIA TO MONTRÉAL CAN and they all say this request is not available in your country WHY.LacguyVersion: 3.24.1

GreatNice working perfect.ReadyqwedVersion: 3.24.1

ProblèmesJ’ai eu beaucoup de problèmes à mettre à jour l’application vers V 3.5.5. Également, je n’ai jamais pu faire fonctionner l’application sur mon IPhone 13 lorsque j’étais en vacances en Turquie. J’ai envoyer des messages au service à la clientèle pour résoudre le problème sauf que je n’ai jamais reçu une réponse. Je trouve que c’est très désolant..TassiliVersion: 3.24.1

Great app, well made and needed serviceWell put together, works well and intuitively for a much needed service.Dyn85Version: 3.24.0

Belle vieJe t aime.Tiens12tVersion: 3.24.1

Love itGreat service so far.Bcm 1Version: 3.24.0

Great VPN at a great priceCheap and affordable.Woo think backVersion: 3.24.0

Stability issues resolvedThank you for upgrading the app. The problem with it dropping VPN and dropping network altogether are fixed for me..Jev543Version: 3.24.0

Works wellI’ve used PIA for several years and it works well. Worth the money.Canada LeftVersion: 3.24.0

Great app, smart featuresGreat app with amazingly steady connectivity, never lost access to internet unlike other apps. Useful settings menu with easy access. Although wish it had the same options as in the desktop application otherwise great app. There have been some connectivity issues in other countries like UAE and India.SajiboiVersion: 3.24.0

Works well!Reliable vpn.JuStb_muSicVersion: 3.24.0

Rapport qualité prixRapide et pas cher en spécial.Brori12347464535466Version: 3.24.0

Private Internet AccessMy preferred VPN. Easy to use and works well..Flyboy_2Version: 3.24.0

Very nice drinksJust like mama recipe.GibgunVersion: 3.24.0

PIA VPNSuper VPN et efficace partout en voyage.Bombero 40Version: 3.24.0

StefanThis is prolly one of the best VPN I’ve used. Amazingly effective and gorgeously reliable. Thumbs Up!.ALUTA⚫️Version: 3.23.7

Best vpn I’ve used so far!Super simple to use, doesn’t bother you while working, excellent prices. It can be a bit slow sometimes but all VPNs experience slow downloads at times. Always room to improve of course..DjsbragaVersion: 3.23.7

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.24.1

VPN by Private Internet Access Negative Reviews

I used to love this productI’ve been a subscriber to PIA for 2 or 3 years now and this year, I’m going to let my subscription lapse. I joined PIA because of the overwhelmingly positive reviews, and for a time, I was in agreement. The iOS, Windows, and macOS clients were all dead simple to use and I even had the private IP subscription to eliminate all the annoying CAPTCHAs sites like Google throw in your way. Now, however, it seems like 50% of the times the latency and speeds are completely unusable for even the most basic of web browsing, making it so that I have to turn the VPN off to even be able to browse the web sometimes—which defeats the entire purpose of paying for a VPN. Additionally, while the desktop apps have gone relatively undisturbed, the iOS app has gotten buggier over time. The switch doesn’t always line up with the status of the VPN and the widgets are completely worthless considering all they really do is open the app and sometimes but not always display the current connection status. Additionally, in a recent update, there’s a live notification always living in the Dynamic Island with the PIA logo and a connection status symbol with seemingly no way to disable it, which gets incredibly annoying. I wish I could enjoy using PIA like I used to, but now I have enough grievances now to where I’m ready to move on. Hopefully these issues can be fixed in the future..Anonymous93104Version: 3.23.3

Good before latest updateI’ve been using PIA for years, but when iOS 16 was released, PIA has had MAJOR connection issues. And now with this latest release, it won’t stay connected at all. Whenever I set my phone down and it goes to sleep, EVERY SINGLE TIME that I pick it up, PIA is either disconnected or will start to try to connect after disconnecting itself, eating my battery and heating up my phone. Then I have to go into iOS settings and do battle with the VPN settings in a no win to get PIA to connect and stay connected. Sometimes it says it’s connected, but I can’t reach a website, the App Store, Gamecenter, or anything requiring internet access. And don’t get me started about leaving my house when my phone automatically switches from WiFi to 5G. If I want to use Waze for example, Waze can’t find the network because PIA is blocking it because PIA won’t connect won’t like it did seamlessly two years ago. So I have to pull over and do battle again through iOS VPN settings just to get PIA to work. It can take FIVE MINUTES. This is such a disastrous update. And my subscription just renewed last month. There are better options out there, and I might ask for a refund. Fix this abomination of an update please. FYI, I had to disconnect PIA in order to reach the App Store to write and submit this. The proof is in the pudding. FIX IT..Tps42Version: 3.23.5

Connection IssuesI don’t know what you guys did on this new update, but now it’s a huge struggle to connect on iPad and iPhone. It’s try...try...try again, over and over and over hoping it will connect. Switching regions is till a 50% chance it will catch. On my Mac Pro it’s produces slow buffering video streaming even at 100mps speed, slow website loading on both Safari and Firefox and major connection issues on iPad and iPhone. Huge disappointment to a customer of 3 years. Sending “slow speed complaint” for the last 3 years weekly has not improved the service at all and is getting very annoying now. This new update put me over the edge to look for a better service. My one year is up in a month and will be looking for a better provider. **UPDATE** Since the new Mac update recently, everything is running beautifully...connection is flawless on Mac. Connection speed is faster, disconnection speed is also faster. The new design is great and have had no problems with this new Mac update. So CHEERS to the nice job. What ever you did to the Mac update needs to be done with iPhone and iPad update. Connection problems still arise when connecting to Canada and Mexico on iPad and iPhone even after iPhone PIA update. I use them because of the lower MS numbers. Thank you for fixing the Mac issues. Here’s hoping fixes will come to iPad and iPhone issues..Dissapointed Customer01Version: 2.5.2

Suddenly stopped workingI have been using PIA for well over a year on both iOS and Windows and have not had any problems. Up until now I would’ve gave it 5 stars. However, all of a sudden v3.6.1 stopped working for me on my iPhone running 13.5.1. At first it wouldn’t connect, it would just spin and now will not allow me to login citing an “SSL error, secure connection to server cannot be made.” Deleting and re-downloading, switching SSID’s etc has not fixed this. Outside of the app not working, my big issue is with the nonexistent costumer support. Initial triage of the issue from PIA was basic. I was told to escalate my ticket since all options were exhausted. So the Development crew replied hours later but showed how they clearly did not read my issue at all from the trouble ticket. If you explicitly state that you do not currently have service and are operating strictly from WiFi as well as you are not able to login, the first two “troubleshooting techniques” should not be “switch to data, or switch from openVPN to WireGuard.” The PIA app still functions on my Windows 10 notebook, but when you pay for services, you expect it to function as stated. I will not be renewing with PIA and will move to ExpressVPN and pay the extra money unless this can actually be rectified..HoldenhdjVersion: 3.6.1

App prevents search results.I have this app for a few years. Does it work? I guess so. How would I really know? I know for sure when it’s on I can’t access my search results. They just don’t come up anymore unless I deactivate this app. Mmm that doesn’t seem to me like it really works. Is it supposed to cause me to not get results from a search? Don’t I pay them to make me anonymous? If I wanted an vpn that prevented me from accessing info from a Google search I can have that for free by just going back to paper searches in a library building. There must be a way to prevent information providers from denying access to information bc you don’t want them to know who you are or track you. But I don’t know what it is and neither does this vpn. Even tik tok makes me do the puzzle match bf i can watch a video when this app is turned on to hide my IP address. I tried express vpn. But these two vpn services are owned by the same company. Mmmm? My advice is if you don’t mind being thwarted from obtaining results from a Google search or de activating the app everytime you search, then purchase this app and you will be satisfied. But why buy it when your searches are useless with it?.Rain userVersion: 3.12.5

Once a champ, now a dud!I've used PIA across multiple hardware for years. Once loved now I'm shopping for the something new and stable. Lately the past 3-4+ versions have been terrible! I don't know what you've done? But, you broke it! My laptops both Win10 and IOS, PIA constantly crashes then eventually locks up when claiming to be disconnecting. Sometimes so bad it requires a reboot. My cell forget about it. It is constantly trying to connect or get a public IP. Forget crossing networks, I'll experience up to a ten minute delay in getting the vpn connected. It's become so bad if I don't turn it off for a few seconds multiple times in a day, my texts and notifications are delayed up to a day or two. I work in health IT and protecting PHI and sensitive info is mandatory. I stopped using my cell for work related items. I contacted their support and they had the audacity to proceed in that it was something on my end! Same behaviors, multiple devices, multiple networks, once it worked, now it's broke. I didn't change a thing. I used to recommend and would even debate in the past PIA it was the best, now I don't even mention that I have it..No More PIAVersion: 2.7.3

POS updateUpdate for 2.2.2: The app STILL isn't working right!!! I think that all they did is to make the app give a fake report that you're connected and forced it to secretly keep manually auto connecting with no outward indications!!! Essentially they fixed nothing, just hid the issue! The app clearly shows connected with 0 indicated throughput, the settings page says it connected... but in the settings itself it says *NOT CONNECTED*?!? I have screenshots of all 3! PIA is also refusing to credit me back for any time their app wasn't working saying I'm not eligible because I renewed in June yet they broke it AFTER I renewed?!? Apparently PIA is hiding in shame by just recently ending their live chat support and actively DELETING reviews critical of their obvious intent to keep charging/taking days off your subscription even though their app doesn't even work!!! Look at their canned "responses", so the newest version doesn't work with the newest beta iOS or *any* older versions of iOS? Uh, what other versions of iOS are there?!? That's literally saying the app isn't iOS compatible at all!!!.DDelfierroVersion: 2.2.2

Too bad they like to steal moneyI used PIA for over 6 years. It had always been a 10/10 experience. Unfortunately, they’ve adopted a business model of theft. Two years ago I bought a three year subscription, an offer I still often receive emails for. When my service expired after two years I had assumed it was just a glitch and tech support would review my payments and add another year. Wrong. I was told they don’t offer and never have offered a 3 years subscription offer. So my third year was stolen from me. Even though my receipts showed I paid for it. Even though I have the emails they sent me offering the sweet deal, and even though they STILL send me emails offering the same deals. I wish I could still use their product, it really did make my life a lot easier. I don’t pay twice for anything and I’m not sure why they think they could tell me they don’t have a three year offer, any single one of their current or past customers knows that’s not true..Nitsua93Version: 3.12.5

Most dysfunctional tech company everDo not buy this! While the VPN itself has some nice features the company behind it is a mess. The first order I placed apparently went through but the pass through link was broken so I never received confirmation or the login information. It appeared as though it crashed. A couple weeks later I had time to look at it and ordered it again. Big mistake. The reset password feature is broken, their online chat is literally non functioning, they don’t follow up when you submit a support ticket. The form itself is so outdated it’s not even possible to communicate currently version. The only reason they respond was because I went to Facebook and all I got was an email that confirmed I had an account but still no help. So three weeks into a subscription and lots of frustration I still can’t use the VPN on my other devices. Spend the extra money and choose a company that is established. The tech reviews don’t take into consideration whether the company itself is competent.Runaway!!!Version: 3.4.2

Paid for full yr & access was denied after 2wksI tried this out for the free trial and decided why not go ahead and use it. I paid for a whole year subscription and after two weeks it denied me access. I emailed the customer care about the situation and they could not fix the issue! My card was fully charged so I decided to ask for a refund! I deleted the app not being able to use it and thought that the company would credit after however long it took! To my surprise I got an email close to the year is over stating I needed to renew or my subscription would be canceled! I looked into my credit history and I never got a credit like how I asked after they couldn’t solve a simple issue! The customer support isn’t the best as you can tell! I would not recommend this app to anyone! Even after I got the last email I reached out again asking why I was charged when I had canceled from the start. Of course I never got a response! This company is a thief!.~*Azul*~Version: 3.18.0

Buy from someone who’s product works and they support there product !I purchased this about 7 months or more ago and the first three months all was great ! Then I started having connection problems with my iPhone and my laptop and turned to PIA Support team for assistance ! They sent me an email about a page and a half of configurations to do to both my phone and my laptop and it was so technical I had to research how to accomplish the configurations . After i finished my VPN has been totally USELESS and I CAN NOT get a response from PIA Support as of yet . My advise to anyone is to buy elsewhere and I really have a bad taste in my mouth for APPLE supporting them by selling this crap on there site and NOT reprimanding them for there incompetence and lack of support ! There is better out there and I’m going to resort to the change as soon as possible and again I advise to stay away from PIA no matter what APPLE says about the product because they are NOT the ones having to deal with the issues this program has ! Good luck !.Dahammer44Version: 2.6.1

When is this getting fixed?Update Aug 6: the latest fix indicates you have a secure VPN connection (e.g., East Coast); however, when you check with IP locator it shows your real location and IP. Therefore, it looks protected but is not. Typically, it will show as Resolving while the indicator shows a secure VPN connection. This is misleading and a false sense of security. ----------------- While this service works reasonably well on desktop PCs, its performance on mobile devices is not acceptable. Several recent updates including the most recent update on July 26 has made a bad app almost an unusable app. This is especially true on older iPads. PIA needs to post an update as to when they will fix the constant drops and errors indicating resolving negotiation issues. I have to reboot my device every 30 minutes to keep the connection going. The app so far has gotten worse with every update. PIA needs to consider offering 1 month free or some other compensation for all the issues once they get this app fixed..Viking675Version: 2.2.2

Not the same...I’ve been using PIA for the last 6 years with absolutely no issues on any of my devices. After I had learned that PIA was sold and did some of my own research on it. I decided that I will cancel my subscription and let it laps when it ran out. I put the reasoning why I cancelled within the process. Ever since I cancelled my subscription I’ve been having nothing but connection issues. I have not changed anything with my devices. No settings have changed, the WiFi service has not changed yet PIA is always disconnecting and reconnecting. Again, I recommended PIA to everyone for the last 6 years and had absolutely NO issues. As soon as I cancel it and continue to use it on my last few months, I’ve had nothing but problems with the connection with PIA. I was planning on using the last couple of months until I figured out if I really wanted to continue with PIA or find another service but I think they forced my hand to find a provider sooner. It’s a shame..StoofronVersion: 3.4.0

Never seems to stay connected for longThe first issue I had was that this app just chewed through battery life. I had to change the VPN protocol from OpenVPN to IPSec (based on past feedback) to fix that. But this seems to make my connection unreliable, whether I'm on wifi or cellular. Before the network manager options were released, my internet would just stop working randomly - typically after 15-30 minutes - but my phone would still say it's connected to wifi/LTE and the VPN. Presumably this was the kill switch engaging. Now, even with the option to "protect all networks" enabled under the network manager settings, my connection still cuts out just as often as before, only this time it just drops me from the VPN entirely and doesn't even attempt to reconnect to it. Sure, it doesn't totally kill my internet, but it basically renders itself useless..Upper_ManglementVersion: 2.8.0

A great service with a horrible iOS appConstantly disconnects, freezes, crashes, and even connects me to a server on the other side of the world making my connection extremely slow. This VPN service works great on Windows and MacOS, but on iOS (in my experience) this VPN service is one of the worst, which is a shame because the company who develops and distributes this service is amazing. In it’s current state though, I just can’t recommend it. Hopefully this is fixed in the near future, but if every update makes this app worse and worse, then I’m tempted to just cancel my subscription and switch to a service that has a working app. I have tried switching to different protocols, I’ve switched to different ports, and I’ve switched to different encryption methods (in the case of OpenVPN), but nothing has worked. I’ve even uninstalled the app, reset my iPhone’s network settings, and reinstalled the app, but that didn’t work either..Spacebound2000Version: 3.9.0

UnhappyI bought this product at the end of May and had a lot of trouble with my email. Found out through customer support that “Private Internet Access blocks outgoing SMTP servers to prevent our service being abused to send spam email.” I can request to be placed on a whitelist in order to send email and there are some requirements listed. Among those requirements are being a customer for six months or longer. Six months? I will be the first to admit I am not that knowledgeable when it comes to technical fine points of the web and I’m not sure if I fully understand what the problem is. What I do know is I have to turn the app off every time I use my email. Kind of defeats the purpose. Also not happy to find out that I needed to request my refund of the two year subscription within seven days of my order. My bad, I guess, for not remembering that detail or responding fast enough when I noticed the problem..Name-already-takenVersion: 2.6

Long time user/ long time frustrationYou know, I really wanted to like this app/ service. It’s seemed to have everything that I wanted. I love the integration with desktop and iPhone. The problem I have is that on iPhone it constantly disconnects. Even when I traveled outside of the country the app was telling me that the closest servers were the ones at my home destination. It didn’t even try to update. Something is clearly broken on the backend. It will not stay connected for more than 10 minutes on iPhone. I am constantly having to launch the app, turn it off, turn it back on, wait for to connect just to browse securely for another couple minutes before it disconnects. I have tried every combination of rebooting the app, reinstalling, etc. It is just plain broken. I’m regrettably on my second year with the app, but will not be renewing my membership..X.JetVersion: 2.6

Run, run far away from this app—they’re stealing.I thought this was great for a few weeks. Then, PIA updated or otherwise changed the app. It no longer works at all. Nothing. Entering name and password gets me to a screen that doesn’t do anything. No protection at all. When I explained the problem to PIA (hilarious because it took forever to try to get the simple chat function working) I repeated a request I’d make earlier for them to fix it or refund. The response was that I had seven days from my payment to cancel, thus my two year payment cannot be refunded. And advice on how to get a new password if I forgot it. Obviously, that person didn’t even read the chat, or was too stupid to follow along. So I got 30days of service for a couple hundred bucks. For the next 19 months PIA will be keeping my money and not providing any service. PIA stole my money, and they’ll steal yours too, if given a chance. Run far away from these people..Arctica907Version: 2.5.2

Keeps kicking me of iPhone data connection, and cannot log into account to cancel subscription.Hi. I have been having trouble keeping a data connection on my iPhone using your service. I narrowed it down to you VPN by resetting the phone to factory settings. Only PIA VPN caused the issue…this over several months and a couple of iPhone version updates. I tried to login to my account on a desktop and on my iPhone using 4 different browser programs, and cannot login. I keep getting the email to reset my password successfully, but it never works to log me on. I wished to cancel my subscription. I had years of reliable service, but the last few months have been awful…besides the PIA VPN kicking me off my data connection, I cannot even log on to manage my account. Thanks for your help in resolving this matter..RichardBassettVersion: 3.23.4

Was good but no moreI purchased this a year ago, and it was great. It worked well, didn’t slow anything down and most web sites were compatible. However AFTER I was charged the renewal fee I was denied access. The app indicated my password was incorrect, so I requested a new password, then it indicated the subscription expired and no access. I have made 3 (three) requests through the ridiculous click for assistance, explained the problem and gotten no assistance. I received a few emails about we received your request we are working on it and one that they have high request volume.! Well yeah your app now is terrible. I am going to request a reversal of the charge, remove this awful ripoff of an app and find a new VPN. It is sad when you think Finally someone has gotten it right only to find out, no its just another tech company who cant accept it when something is working..J.e.t502Version: 2.8.0

PIA has been sold to sketchy israeli companyPIA has been sold to a sketchy israeli malware company Do not trust it anymore.Hz4757Version: 3.6.0

Constant disconnectionsFrom Canada, PIA service is quite poor. It never stays connected to any server for more than 5 minutes..JayPizzlVersion: 3.23.7

Gone down hillSome stupid pop up on the home screen about allowing live activities but nothing absolutely nowhere tells you what this it does! Pia just keeps getting worse and worse, when the subs up, im moving on, enough of this time wasting already..Chadbk1977Version: 3.24.0

Keeps cutting off wifiRandomly cuts internet connection completely. You have to go to the app and reconnect..UrsmartzVersion: 3.23.6

Completely brokenI’m on iOS 17.2, iPhone 14 Pro. The app died on me today and I have not been able to make it work. Tried everything - wifi, no wifi, uninstall, reinstall. Thanks for the good times, good while they lasted. Time to switch providers..MuppetKing28Version: 3.23.5

No way to canceled web subscriptionI buy one month subscription via their website. They keep billing me every month. They don’t respond to canceled my subscription. No way to stop them. They just need your money, stay away!.Kimo_tnVersion: 3.18.0

Do not fall for free trialTried this for one hour, didn’t work for my needs, freaking nightmare trying to get my money back. They just keep saying that it’s cancelled and will just run out the time I paid for, supposed to be 30 day money back guarantee, I have absolutely no interest in keeping it, total con!!.Chief ElfVersion: 3.12.0

Can’t connect anymoreHaven’t been able to connect for weeks through this app. Works on PC..CanadianszombiesVersion: 3.7.0

Disconnects without warningKeeps disconnecting without notice, leaving me vulnerable. Not cool.Bambamfor69Version: 2.8.2

CanadaJe suis déçu du service à la clientèle et de la faible couverture pour le Canada français. La station TVA+ n’est pas disponible et lorsque j’ai informé le service à la clientèle, on m’a simplement informé que ce réseau n’était pas “déverrouillé”. Aucun effort pour améliorer leur couverture..Souz397Version: 3.18.0

Owned now by a shady companyQuality of connectivity has dropped and it’s now being owned by a former Israeli company known for malwares. I canceled while I was able to and I wouldn’t recommend to anyone..FictususaVersion: 3.5.2

Save your $$Garbage VPN, slows your connection to a crawl. Don’t buy...repeat, don’t buy this app.WulfherVersion: 3.4.2

Stupid new update!Ever since the last update that PIA decided to product users with the known public WiFi, it’s become drastically difficult and slow to connect to these public WiFi (coffee shops, subways, shopping malls.. ). Please either find a way to make it easy to connect or remove this mechanism. If I want to use these public WiFi to input any password I will turn you on myself, don’t hold a candle to the sun for me!.PegasuschildVersion: 2.8.2

Does not work in ChinaLeaving reviews on all VPNs that doesn’t work in mainland China. (Currently in China).Scarpa Vapor VVersion: 3.24.1

Dedicated IPI purchased the dedicated IP address and it is a complete and total waste of big money! It does not work most of the time and when it does connect, it is very slow and it only stays connected for maybe 1 hour. Then kicks you out! Do not purchase..Bill9384Version: 3.24.1

The worst vpn everThe worst vpn ever. I couldn’t even search on Google because Google said that it was blocked. Waste of money and time.Mars10099Version: 3.24.1

Gotten really bad latelyFirst, with the iOS update it would turn off access to the internet until you turned it off. Turn it on again and then it blocks again. Months of not being able to use it. Now when I turn it on there’s a pop up saying it will monitor everything I do on my iPad. I don’t want that. The reason I use a vpn is because I don’t want to be tracked.1313pat1313Version: 3.24.0

Terrorists FlagTerrorists flag appears twice in the app images in the App Store. Will cancel the subscription and delete the app..منصف عبادVersion: 3.23.7

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