GOAT – Sneakers & Apparel Customer Service1661, Inc.

GOAT – Sneakers & Apparel Customer Service

  1. GOAT – Sneakers & Apparel Customer Service
  2. GOAT – Sneakers & Apparel App Comments & Reviews (2024)
  3. GOAT – Sneakers & Apparel iPhone Images
  4. GOAT – Sneakers & Apparel iPad Images

GOAT is the global platform for the greatest products from the past, present and future.

Shop new and used sneakers, apparel and accessories from around the world. Discover exclusive drops, new releases, the latest collaborations, vintage finds and archival styles. Now shipping to over 170 countries.

SHOP GLOBAL BRANDS

Explore over two million listings from streetwear, designer and luxury brands including Nike, Air Jordan, adidas, Yeezy, New Balance, Off-White, Gucci and more.

NEVER MISS A DROP

Find the right products at the right price. Track upcoming releases, get notifications, save your most-wanted styles and place offers.

GET INSPIRED

Shop street style looks, try on sneakers in AR and read GREATEST, our magazine featuring stories of emerging artists and industry veterans paving the way in fashion, art, music, design, entrepreneurship and beyond.

AUTHENTICITY ASSURED

Discover the greatest styles from the world’s leading boutiques, retailers and selected sellers with buyer protection guaranteed on all purchases.

GOAT – Sneakers & Apparel App Comments & Reviews

GOAT – Sneakers & Apparel Positive Reviews

Horrible customer supportIt’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year.Version: 2.32.0

Not so great appYou have to be very careful with this app. My wife accidentally bought me 12.5 mens shoes when I’m a 12 and she tried canceling the order not even 15 minutes later into the transaction when I found out about it and they said they could not cancel it because seller had approved already. It was a $320 mistake. Then when the shoes got here they were scuffed on the top of the shoe and when I told them about it they said they would not replace the shoes for other ones nor would they give me my money back and on top off that they said I could sell the shoes as defective on their site. Just wow! All they said they “could” do was give me a $20 credit that never expired. What a bummer. I’ve bought 4 other shoes and I did not have a problem other than them being pretty expensive. I would recommend being very careful with them while purchasing and make sure you have correct size and item before checking out because they will not give you a refund..Version: 2.51.3

Shoes purchased are not promisedPaid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste. Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount. I'll edit this review if it turns out that they did the right thing and honor my initial purchase..Version: 1.11.4

Great app!Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon! Here’s the update!, My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!.Version: 2.16.0

I’ve been a customer since 2017I use goat for all my big purchases. Yeezys primarily but I am writing this because of the wonderful experience I just had. I just got a paid of Yeezy 350 V2 Blue Tints and bought a brand new pair. They were a lot more than I usually spend on shoes so I was adamant about having a flawless new pair and a new box. After purchasing the seller shipped the shoes to goat, and goat then send me a picture of the shoes and they clearly had been worn outside. The seller offered a 15$ discount on 400+ shoes and I wasn’t having it. Goat gave me the option to have them find a new pair for me and or take the sellers offer. I obviously took the new pair and they just got to my house! They are flawless deadstock shoes, and I am so happy with the turn around time even with the seller sending used shoes to them. I did not pay anymore money than what I had already paid and still received a brand new pair. So impressed with that. Will continue to buy from them!!! Highly recommend.Version: 2.61.2

Customer service is terrible. Simply horrendous.I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really.Version: 2.11.0

Air Max 1 “Caught In A Riptide”There was a bit of a dilemma with the delivery process. The shoes were supposed to be delivered by UPS and according to the email I received from them, they delivered the shoes to the front door of my apartment. When I went to check them out, they were not there. This was upsetting. So I emailed Goat to check on the status of the delivery and told them that UPS sent me an email confirming the package had been delivered, when it had not been delivered to me. Goat responded within minutes to my email and told me to sit tight because sometimes the delivery companies often say it’s been delivered a few days before the actual delivery. I decided to wait, hoping they were right, and the next day the shoes were delivered. I’m so thankful to God for putting my mind at ease and thankful to Goat for their awesome customer service. They responded immediately to my questions and concerns! I couldn’t be happier with shoes! Thanks Goat for an awesome experience all around!!!!.Version: 2.47.2

Official👍🏿👍🏿My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!.Version: 1.15

Reseller customer support services are disappointingI have sold 35 pairs of shoes and counting so far in 2021 via the GOAT app. I have found the app to be very user-friendly. Do I wish the fees were lower? Of course, but I can wrap my head around the “cost of doing business”, and the fees aren’t enough to cause me to use another app, at least not yet. However, a couple of instances when I have emailed customer support in response to issues they have notified me about, I received the typical response that there is a back log and they are working through it as quickly as possible. My recent issues have occurred more than six months apart from each other, and my first issue wasn’t resolved until I sent several emails over the course of two weeks just asking for some sort of functional feedback. I basically had to beg to get details. My current issue is currently on day three of waiting to hear from somebody. I have zero faith that I will hear from somebody in a timely manner. Pretty disappointing..Version: 2.48.0

Love GOATI have been selling on GOAT since May 2017 and I absolutely love it. All I have to do is list my kicks, I don’t have to do any advertising of any kind since GOAT is so well known. List, sell, get paid is what I think every time. Listing is so quick, it’s super easy and it gets even easier once you have proven that you sell authentic merch and obtain preferred seller status. The payout method I use takes less than a minute to complete and the cash is there for me to use. The few times I have needed to contact support, my requests have been handled quickly and professionally. Once, a train that was carrying my kicks to GOAT for authentication derailed (the tracking info on the shippers website had an alert stating what happened) which delayed shipping and support was right on top of making sure the customer knew what was going on with the delay. I really have nothing bad to say about GOAT. I sell on GOAT exclusively and I highly recommend them..Version: 2.66.5

Always on pointI’ve recently jumped in to the sneaker game and as everyone in it knows the level of fakes is getting to be off the charts. You can’t just go and buy a sneaker on eBay or other outlets without being nervous about its authenticity. This site gives you the go around to take that worry off of you. The level of insane profit that can be generated in basically 24 hrs after a shoe releases opens the door for the best fakes . Some of the shoes are going for 1000x what they are retailing for so the fakes are just about perfect and are getting to be harder to spot . If I’m going to throw $500 on a shoe I definitely want what it’s supposed to be. I tried this site before I had ever heard a great deal about it and always been beyond happy with the results every time. I have never not got exactly what I was supposed to and for that this is my main go to and will continue to. I’m waiting for a pair off OFF-WHITE AM97 now and I know they will be perfect when they get to me without question..Version: 1.15

Not impressed!!I made my first purchase through goat last week. Didn’t have any problems ordering or receiving my shoes but I do have some questions regarding authenticity. My shoes were sent from Hong Kong directly to me so when did they get verified to be legit? Also, if I would’ve known they were being sent from another country I would’ve avoided the whole transaction completely. Now, about the shoes, I ordered some all white Jordan’s which I have seen in person and the inner part of the shoes along with the tongue are more of a gray then white. Giving them more of a dingy look than anything. Like I said, I have already seen these shoes before and they are supposed to be completely bright white. I’m glad I didn’t make an expensive purchase to try these guys out but I don’t think I’ll be making another purchase through them until they make it available for you to know where your seller is located..Version: 2.24.2

The truth ✊🏾🐐I’ve been dealing with the GOAT for over three years now .. I’ve purchased over 78 pairs of Jordan’s from this app . NEVER.. EVER.. once ☝🏾 had a problem receiving good quality product from them .. now however since COVID the delivery times have been a little wait which is understandable.. THE GOAT are not the law makers of this country .. and since then it’s been 2 times someone tried to sale me scuffed and worn shoes .. and THE GOAT contacted me VIA email with pictures asking if I approved or wanted them to go and search for another pair the scuffs were not bad but I still had them find another pair . So it did actually take an extra week for that but everything work out.. I knew once I decided to buy shoes only that it has to come with patience.. this is not like walking in a mall and just picking something up.. I really recommend and have recommended THE GOAT to anybody who are real sneaker heads .. 💯💯💯💯.Version: 2.48.0

Great App, Unwanted NotificationsI’ve been a dedicated Goat buyer for a few years now. I like it much more than StockX to the degree that I actually refuse to cop from StockX. But lately I’ve been getting notifications about sneakers I did not request and am not interested in, and there’s no way to disable it without disabling all notifications from the app, eliminating notifications about price drops and available sizes for the sneakers I actually want. This annoyance is pushing me to remove the Goat app from my phone for the first time in like 3 years. There really should be an option to disable the unsolicited ads. I think most people who’d be buying on a resell market would already clearly know what they want and don’t want. I don’t see the point in notifying people about sneakers they aren’t interested in, since anything they are interested in they’d request such notifications for. Goat is essentially spamming their users now. I wonder if StockX does the same, maybe it’s time to switch..Version: 2.16.2

Banks?Anyone here from Banks.Version: 1.11.4

Fix the app iconI love the app I buy a lot of my shoes from goat but since recent app updates the icon is just black can you switch the icon back to the old icon it looks really stupid with an all black icon.Version: 2.28.0

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GOAT – Sneakers & Apparel iPhone Images
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GOAT – Sneakers & Apparel iPad Images
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