GOAT – Sneakers & Apparel Customer Service1661, Inc.

GOAT – Sneakers & Apparel Customer Service

GOAT is the global platform for the greatest products from the past, present and future.

Shop new and used sneakers, apparel and accessories from around the world. Discover exclusive drops, new releases, vintage finds and archival styles. Now shipping to over 170 countries.

SHOP GLOBAL BRANDS
Explore over two million listings from streetwear and designer brands including Nike, Air Jordan, adidas, Yeezy, Off-White, Comme des Garçons, Supreme, Gucci and more.

NEVER MISS A DROP
Find the right products at the right price. Track upcoming releases, get notifications, save your most-wanted styles and place offers.

GET INSPIRED
Shop street style looks, try on sneakers in AR and read GREATEST, our magazine featuring stories of emerging artists and industry veterans paving the way in fashion, art, music, design, entrepreneurship and beyond.

AUTHENTICITY ASSURED
Discover the greatest styles from the world’s leading boutiques, retailers and selected sellers with buyer protection guaranteed on all purchases.

GOAT – Sneakers & Apparel App Comments & Reviews

GOAT – Sneakers & Apparel Positive Reviews

Horrible customer supportIt’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year.Version: 2.32.0

Shoes purchased are not promisedPaid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste. Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount. I'll edit this review if it turns out that they did the right thing and honor my initial purchase..Version: 1.11.4

Great app!Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon! Here’s the update!, My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!.Version: 2.16.0

Customer service is terrible. Simply horrendous.I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really.Version: 2.11.0

Official👍🏿👍🏿My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!.Version: 1.15

Always on pointI’ve recently jumped in to the sneaker game and as everyone in it knows the level of fakes is getting to be off the charts. You can’t just go and buy a sneaker on eBay or other outlets without being nervous about its authenticity. This site gives you the go around to take that worry off of you. The level of insane profit that can be generated in basically 24 hrs after a shoe releases opens the door for the best fakes . Some of the shoes are going for 1000x what they are retailing for so the fakes are just about perfect and are getting to be harder to spot . If I’m going to throw $500 on a shoe I definitely want what it’s supposed to be. I tried this site before I had ever heard a great deal about it and always been beyond happy with the results every time. I have never not got exactly what I was supposed to and for that this is my main go to and will continue to. I’m waiting for a pair off OFF-WHITE AM97 now and I know they will be perfect when they get to me without question..Version: 1.15

Not impressed!!I made my first purchase through goat last week. Didn’t have any problems ordering or receiving my shoes but I do have some questions regarding authenticity. My shoes were sent from Hong Kong directly to me so when did they get verified to be legit? Also, if I would’ve known they were being sent from another country I would’ve avoided the whole transaction completely. Now, about the shoes, I ordered some all white Jordan’s which I have seen in person and the inner part of the shoes along with the tongue are more of a gray then white. Giving them more of a dingy look than anything. Like I said, I have already seen these shoes before and they are supposed to be completely bright white. I’m glad I didn’t make an expensive purchase to try these guys out but I don’t think I’ll be making another purchase through them until they make it available for you to know where your seller is located..Version: 2.24.2

Great App, Unwanted NotificationsI’ve been a dedicated Goat buyer for a few years now. I like it much more than StockX to the degree that I actually refuse to cop from StockX. But lately I’ve been getting notifications about sneakers I did not request and am not interested in, and there’s no way to disable it without disabling all notifications from the app, eliminating notifications about price drops and available sizes for the sneakers I actually want. This annoyance is pushing me to remove the Goat app from my phone for the first time in like 3 years. There really should be an option to disable the unsolicited ads. I think most people who’d be buying on a resell market would already clearly know what they want and don’t want. I don’t see the point in notifying people about sneakers they aren’t interested in, since anything they are interested in they’d request such notifications for. Goat is essentially spamming their users now. I wonder if StockX does the same, maybe it’s time to switch..Version: 2.16.2

Overall Totally ClassyI am always wary about purchasing anything online—esp shoes. I did a little research first and based on what I read, I chose GOAT and STOCKX (I found the latter company to be very disrespectful and overall unprofessional!). Every sneaker I have ordered from GOAT has been processed and delivered in a timely manner. One order I declined after purchasing bc the Sender did not specify a missing box lid (this was reported during the Authentication process)-GOAT gave me an immediate credit which I used immediately to purchase a different pair. Every package I have received in the past has been tip-top. Unwrapping each new box I receive, I know that I don’t have to worry about what’s inside bc I know it’s exactly what I ordered. I find GOAT to be a very professional business that delivers a classy package. I love the quality of product and that little signature card they put in every box. I strongly recommend this company!.Version: 2.0.1

Air Max 1 “Caught In A Riptide”There was a bit of a dilemma with the delivery process. The shoes were supposed to be delivered by UPS and according to the email I received from them, they delivered the shoes to the front door of my apartment. When I went to check them out, they were not there. This was upsetting. So I emailed Goat to check on the status of the delivery and told them that UPS sent me an email confirming the package had been delivered, when it had not been delivered to me. Goat responded within minutes to my email and told me to sit tight because sometimes the delivery companies often say it’s been delivered a few days before the actual delivery. I decided to wait, hoping they were right, and the next day the shoes were delivered. I’m so thankful to God for putting my mind at ease and thankful to Goat for their awesome customer service. They responded immediately to my questions and concerns! I couldn’t be happier with shoes! Thanks Goat for an awesome experience all around!!!!.Version: 2.47.2

GREAT PLACE TO SHOP!!!!!My husband‘s birthday is fastly approaching and I had to do some last-minute shopping being that all the major shoe stores in the mall were out of stock for the shoes that I was looking for. luckily I was presented with the opportunity to shop on GOAT. At first I was a little apprehensive about buying shoes online but I went ahead and bought the shoes anyway. In less than a weeks time, I received the shoes via UPS. I was also able to get tracking along the way which was very helpful to ease my anxiety. When I opened the package the shoes were absolutely perfect. I love the way that they were wrapped the presentation alone was an all-star situation. I also loved the authenticity card that they place with the shoes and the sticker from GOAT was cool as well!!! It shows that they take pride in what they do and are serious about their brand. I would highly recommend this Company !!!!!.Version: 2.33.0

I love the appI love this app! At first I was a little worried about being cheated, not getting the right shoes, or losing them along the way, but now, I love this app! I recently just bought a new pair of Adidas For a great price. I think they find the cheapest shoes on the internet and sell them, because the shoes I got were a third more expensive in stores than in the GOAT app. Overall my shoes came with amazing quality, my only complaint is the shipping time, which is 13-14 days. So whatever shoes you are thinking of buying, buy them two weeks earlier. Another great thing about this is app is the simple order form. When you buy the shoes it gives you all the details (except when they arrive). It’s like a pizza delivery app that gives you the step by step process of your shoes being shipped. Would highly recommend this app to anybody who is looking for shoes at a great price!.Version: 2.33.3

Never buying from GOAT againExtremely BAD customer service, they don’t resolve any problem you are having with an order. I ordered a pair of sneakers and had to return, then bought two more pair of sneakers (one box without lid) and had to return in order to exchange for another size and they didn’t accept the return for one of the sneakers because they had “signs of use”. I returned sneakers right away they arrived, which means sneakers already had the “signs of use” they were talking about. Also, they don’t return shipping money back. Each time you want to return you are losing the $10 they charge you for shipping. Last but not least, sneakers can take FOREVER to arrive, they don’t even update the tracking. NEVER buying from GOAT again and would defiantly not recommend it to anyone. You’ll loose money, wait forever for an order, and won’t get issues resolved if needed..Version: 2.6.2

Great app, past events disappoint meThe app is great, I use it whenever I need shoes or whenever I need to clean out my sneaker closet. But unfortunately my birthday was a little bit ago and I had 3 sellers cancel on me. Resulting in no presents for me. Thankfully I used another app and they shipped the same day. I definitely recommend the app but this was just very frustrating and very time consuming. Each cancelled order took around 5 days to tell me, I kept getting excited over a pair and then having them tell me nvm. I’m hesitant to keep spending my money without knowing I’ll get the shoes because I don’t want to wait for something that isn’t going to happen. This app needs the ability to contact sellers!!! I cannot stress this enough this would’ve made my experience better and it wouldn’t have been canceled orders..Version: 2.32.2

Goat Scam :I was successful on 1 of 5 attempts to make a transaction on Goat . They immediately charge my credit card but the seller is in no rush to send the shoes . Waiting for a better offer ? Also has them on another site ? Not sure . All I know is I didn’t get the sneakers I was charged excessively for and after waiting up to 3 weeks was told the seller decided not to send the shoes . How about this novel concept, make the seller put a credit card on file and charge him if he reneges ? The goat scam is great for goat ! Risk nothing and extract a large profit for having an expert 😁 funny , authentic a pair of overpriced sneakers . Good luck ! The clock is ticking on goat 🐐 6 months they’re out of business. I may open my own place and call it float ! Because that’s what they do with your Money . David DeLisi. Had to put 4 stars or they wouldn’t accept my review !.Version: 2.13.1

Fix the app iconI love the app I buy a lot of my shoes from goat but since recent app updates the icon is just black can you switch the icon back to the old icon it looks really stupid with an all black icon.Version: 2.28.0

Banks?Anyone here from Banks.Version: 1.11.4

Bought from CanadaJust have to say that as a Canadian I was hesitant , with the duties , tariffs and everything on top of everything. But I’ve had a great experience with GOAT. If you look for it there’s so truly awesome deals to find on this site, and although it’s in American currency, simply asking siri what it was in Canadian was very helpful. The bad reviews from Canadians, are because people are stupid, and expect that paying 230 us and shipping to Canada will be as advertised. It’s not, if you buy intelligently (I.e the VERY consistently surprising used shoe section which are very advantageous) you can buy some dope kicks that you can find anywhere. Copped some dope kyrie 2s that retail for 350 cad for only about 170 after shipping! Try this out northerners, and do yourself a favour and request them to ship to you with USPS. Customer service will hopefully be as consistent as they have been with me.Version: 2.17.0

Goated👍🏾No cap slatt.Version: 2.46.1

Goat>>>>>StockXDon’t even holla at me.Version: 2.21.0

Apparel disappearedThe apparel section in the app has disappeared out of no where.Version: 2.36.1

Communication between buyer and sellerThe app is really goodbut the only thing that bothers me is the fact that you can’t text the seller. Would be great if change..Version: 2.20.0

The best shoes everI have never seen a better place to buy beater shoes and cheap air jordans with verified authenticity 10/10 would recommend..Version: 2.19.1

AmazingIf you are simply in to fashion in the slightest, you would LOVE THIS APP.Version: 2.14.2

Really goodPrices can be bad compared to StockX but stockX doesn’t sell used shoes so GOAT makes up for that. it’s also way easier to find nice shoes cus the interface and the design is alot better, but it’s really annoying how it sometimes shows you the lowest price, not price in ur size. it should just say that there isn’t ur size, not tell u a random price. also it’d be great if the “SAVE WANT” button on the bottom of the screen was a little higher up so that i wouldn’t have to worry abt accidentally quitting the app cus i have an iphone XR. really good for looking and finding new shoes, i’m gonna buy shoes soon from here but i haven’t bought any yet..Version: 2.13.1

RiceGumI'm here because of RiceGum lol.Version: 1.11.4

Hard to rate experienceI ordered Jordan 1s from this app. They went to verify and said the box was damaged. I inquired through the ticket system to see if the shoes were okay still. I waited for a response before asking for a refund or accepting a discount they offered. Instead they never got back on that issue and offered only two refund options. I chose putting it back on my credit card instead of a credit on the app. *if you are an international customer, be aware that when this may happen, you could get less money back because exchange rates change.* I ended up getting a refund of 12.50 less than what I paid originally. Thankfully I was able to solve that with my bank, but other people may not be as lucky. Also when I did end up getting a pair of shoes shipped to me at a later date. I ended up paying a bunch of duties and taxes, it was 40 dollars Canadian. Overall it’s not a bad experience, but some information could be more transparent..Version: 1.15.1

SLaTt++**^^*+🧛🏾💋🦇VErrYY gOod aPP deLIvERedd in 5 dAY would . . reC.coMEnD sLaTt.++***^**+++^*🦇🦇💋💋🧛🏾🧛🏾🧛🏾🧛🏾.Version: 2.46.2

Hidden duty feesGot my shoes fine but they used fedex 😒😒 so i had to pay 80$ in customs fees. wish i had known that before i payed almost 300$ for some dunks😭😭.Version: 2.47.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.47.2


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