HelloFresh: Meal Kit Delivery Customer Service

HelloFresh: Meal Kit Delivery Positive Reviews

Saves money but most of all SAVE THAT….So every night you get home and your spouse have that same old question “what’s for dinner?” Ugh, this question is exhausting I mean, every evening! Plus we get tired of eating out all that unhealthy fat fried crud. You probably get a little tired of your own special recipes too. I tried the “pre-cooked meals” those were fine but too much like a TV dinner, those are good maybe for lunches. Than….Wham here comes Hello Fresh! This one service has saved us a ton of money at our overpriced grocery store, we live in an island so everything is overpriced here. Literally a trip to store for dinner costs over $50!! HelloFresh answers that nightly dilemma, has a great selection of various dinners, so easy to cook, so delicious makes us feel like little chefs! For over a year, might even two years now we have been ordering 6 meals a week! This service has everything. The best part is the ZERO WASTE of food and no leftovers. Come on leftovers are only good one day, after that they don’t get eaten. No wasted or spoiled veggies rotting in the fridge. Dinner for two and the portions are spot on. We laugh at how the veggies are just the right amount! I could go on and on - in my opinion YOU SHOULD GIVE THIS SERVICE A TRY! I keep dropping those “freebie” cards in everyone’s golf cart hoping they also sample HelloFresh. Bottom line is it saves time, money, and is REALLY GOOD recipes! I recommend trying!.CheersmargaritaVersion: 23.46.1

Perfect for my husband and me!I rarely rate apps but I love HelloFresh so much! The app itself is easy to use and enjoyable. There is so much I like about the program. The selection is great. The food quality with a mix of hello fresh products, name brands and fresh produce is fantastic. I love that each meal comes in a happy brown bag with all the ingredients for each meal inside minus the meat. The meals taste great! The prices are very good. It usually costs less than drive through fast food and is better for you. The produce available in our small town is sometimes questionable so this is a huge improvement. I’ve only found two slight negatives with HelloFresh. I enjoy cooking and while I like not having to plan each meal, I also feel like I lose pride in what I’ve cooked because I didn’t think of it and it took so little effort to make it happen. I also wish the app would allow commenting immediately after cooking rather than the waiting period they add. The instructions are fresh in the customers mind and they could give feedback in greater detail. The instructions sometimes will say something like chop half the shallot but you get a giant baseball sized shallot so you have to use your best judgement. In that case it would be better if it said chop two tablespoons of shallot and immediate feedback would help those tiny details to make it onto improved instructions for repeating recipes..Happy wyoming customerVersion: 21.18

College Graduate Learning to CookI've heard of Hello Fresh for years now, but as I've been in college I haven't had the budget for higher quality food. But since I've now graduated and have more time and money to spend, I figured I'd give this a shot and it's been the best decision I've ever made. I wasn't really taught how to cook growing up, other than knowing how to throw something in a pan and heat it up. This has left me as an adult living off of quesadillas and some form of eggs. But now that I've been using hello fresh for about 2 months, not only am I eating better food than I have in my entire life, I'm learning to COOK better food than I could have ever come up with on my own! And it shows up right at my doorstep so I don't have to worry about forgetting to get some key ingredient or buying a big bunch of something I only needed a small pinch of. I will say that price wise this is more expensive than buying the same ingredients from the grocery store, but when you account for the service you are paying for I would say it is well worth it. Having a grocery delivery service and cooking classes separately, you'd pay far more than this costs. So if you have some flexibility in your budget, a desire to learn how to cook, and an aversion to grocery shopping, absolutely give Hello Fresh a shot! You'll love the food you're eating and your roommates will be jealous when they smell your cooking every night..800tomatoesVersion: 20.29

Variety is truly the spice of life!After cooking for a family of 5 for 18 years it was challenging to scale back to just cooking for two when the kids went off to work or school. My shopping list was always the same, boring! With the pandemic and being diagnosed with cancer my kids got me started on different meal plans. One had food already prepared and just needed heated and served. It was not any better than TV dinners from my youth days and I hated those. Then I tried Hello Fresh. I have a seafood allergy so it is great I get to have so many meals to choose from. Many spices I have never tried and cooking combinations that are new to me but easy and fun to help me out of my comfort zone. My husband and I still like our ‘boring meals’ once in a while but these meals offer a change of taste without tons of labor and prepping or having a huge investment in stuff I might never use again (spices, dressings etc) I have gotten many friends started on these meals and my very picky older brother and his wife are my latest converts. Having kids working in the food industry, they were very protective of me during chemo and radiation therapy so eating at restaurants was not an option. These meals are good tasting, and no more expensive than a modest restaurant meal without leaving home. And I don’t feel compelled to leave a huge tip so we save money using this service!.Kimberly can cook!Version: 23.8

It just works!Two things: My husband travels a lot now which leaves just two to feed and I loath deciding what to cook each a week and then shopping for ingredients. Hello Fresh makes my life easier for cooking! I work at my daughter’s school, so when we get home, it’s in the late evening and I’m tired, but I’m willing to cook us a meal that tastes like we went to a 4-5 star restaurant to eat 4 nights a week!! It sure does beat running to the grocery store last minute after work. The meals are healthy and the portions are perfect for us. Sometimes we might have a little but left over for a 2 person meal and that’s fine. I love not having to figure out portions and find recipes that are healthy. You have to cook the meals that week so your produce doesn’t go bad. And I love hearing my 12 yr old tell me that dinner smells SO good and she also loves the taste. The plan is reasonably priced and I saved gas too! The other plans are around the same price, so unless you want to complain about how expensive it is, may I suggest you give this a try and then you can be the judge. Thank you Hello Fresh! The only thing I would change and I have shared this with HF, I would add the option to chance meal plans on the app as long as you’re not canceling it. To chance plans, you have to call in. CS was friendly and helpful and if they never add that feature, oh well. I will use Hello Fresh as long as the Good Lord blesses us!.The Echols ClanVersion: 3.9

App Is Streamlined and SophisticatedI never review apps. I was so impressed with this app that I wanted to share my experience. The app was surprisingly streamlined and exceedingly easy to use. I am able to quickly and easily manage, pause, or change my weekly deliveries. It is simple to update my menu selections week by week. I like that it is not difficult to pause or cancel your deliveries as needed; unlike with other companies, it is very transparent and there are no hoops to jump through. My favorite feature is the cookbook. You can save the recipes that you like into the cookbook for reference again in the future, or if you loose the recipe card that arrives with the delivery. This way, you can make the recipe again, even on your own if you are no longer having food delivered. You are able to select the number of servings you want to make and the ingredients automatically adjust. The ingredients are shown by picture and title in an easy to follow format. The app walks you through the recipe in a user friendly fashion that is far easier to follow as compared to googling a recipe and scrolling through some blog to a confusing, difficult to follow recipe. Without discussing Hello Fresh's ingredients, delivery, and recipes (all of which I am very pleased with), I highly recommend the app itself to customers wanting to get the most out of their subscription..Stupid but free.Version: 3.36

100% WORTH IT!If I were getting just one perk from my HelloFresh plan, I may have given up on it after a few weeks - but when I say this service is an all-around score, I mean it. It eliminates the daily “what are we going to make for dinner tonight?” question, and the stress of having to figure it out or make a special trip to the grocery store after a long days work. It’s so extremely CONVENIENT. Also, I truly consider it a perk because it creates somewhat of a “date night” for my boyfriend and I. We usually cook the meals together so in lieu of taking a cooking class, we get the opportunity to experiment with a variety of fun and exciting meals and cook them right in the comfort of our home. We have so much fun cooking together and it’s definitely a new way to bond, learn about each other, and grow as a couple. And let’s not forget the most amazing perk......THE MEALS ARE DELICIOUS!!!! I’m not kidding. So many nights we’ll sit down to eat and think “there’s no way this one can top the last one” and then 1 bite in, we’re mind blown. HelloFresh gives you literally everything you’d want from a delivery meal service. If you’re thinking about trying it, don’t question yourself. It’s 100% worth giving a shot. Chances are....you’ll end up loving it as much as we do :).Alexa ReneVersion: 2.36

Need Family Plan for 3Love HelloFresh as I don't have to decide what to cook on a nightly basis. This takes the guesswork out of what ingredients to buy for the dish and how to prepare it since buying ingredients on your own may prove to be a waste especially for seasoning, spices and non-common items. I have a family of 3 but am unfortunately paying into the family plan for 4 since family plan for 2 is not enough to feed a grown man and a pre-teen adolescent. Once in a while, I'll get the wrong meal or some critical item is missing to complete cooking the meal. The major complaint I have is their delivery vendor ocassionally dropping it off to the wrong neighbor. At my old residence, I lived in a bad neighborhood so I never saw those boxes. Now that I'm at a very nice, more upscale neighborhood, the neighbors always return packages to their rightful owner. The app is easy to use, has notifications to let you know when to pick your weekly meals, has built in cooking instructions, and you can foresee future meals to choose from up to a few weeks in advance. The downside that the developers should note is to add the "gourmet" meal charge to the meal you selected so you know which meal will contain the additional cost that's taken out separately, and to have a feature that lets you know when your promotional period is over. These unknown charges took me by surprise so I had to contact HelloFresh to breakdown what they were for..EverAngel09Version: 20.41.2

App could use an upgrade…I am still a fairly new HF user, and I haven’t had a “bad” experience-yet. I have noticed that the app is not very user friendly. They give you “rewards” but the is no dedicated section or tab to click on to view them. When you finally find where to view them you just get the option to “learn more” or “activate rewards.” You cannot actually view them or definitively add them to a box. Mine are already activated but they do not automatically sync to the next box, or any box for that matter. I had a free vanilla cheesecake to add to an order but every week I try to use it, they don’t even offer it as a dessert! If you try to review your discounts or rewards while selecting your meals, good luck. You have to back alllll the way out and “discard” any changes instead of just being able to add the reward in the same spot you choose your meals. I feel the the “rewards” are a total scam and I have yet to actually redeem one. Once my 15 free meal discount is up, I will probably cancel the service as it will be too expensive to be justified. I only order 4 meals a week, with a free breakfast add on (which is really just a snack, not a meal) and it is just under $100. Once the discount is up it will be well over that. I know the convenience of it being delivered adds value but the portions are too small to consider this a deal over regular grocery shopping..AlliefgjlVersion: 23.40

Ok, not long termFirst, I completely dislike that I picked pork free recipes, and yet, pork or pork products (sausage) show up in my weekly choices for meals. What’s the point of having that option if you aren’t going to honor it!? Second, I started this meal plan because planning dinners plus after school activities was getting overwhelming. So it’s nice that at least twice a week, my meals are pre planned and shopped for BUT the portions are too small! My young boys have huge appetites, so I need to buy an extra pound of protein and extra veggies. No, I don’t want to buy the extras from HelloFresh because that brings me to my third point... Third, I have received protein flattened by the ginormous ice bricks that are shipped with the box. A lot of veggies are broken in transit. Most veggies are on the older side of fresh. Carrots should not bend when you are trying to peel them. Fourth, I was really hoping that HelloFresh would be a healthier option than fast food. Then I really sat down to read the ingredients. There is High Fructose Corn Syrup and Corn Syrup in their condiments. Their spice packets have “spices” as an ingredient which could be just about anything. I’ve been doing twice a week HelloFresh deliveries for about a month now. I’m probably going to deactivate my plan soon. There’s a couple more recipes that I want to try. This meal plan isn’t saving me money or time, or helping my family be healthier, like I was hoping..GenGiaGabVersion: 3.26

Chicken quesadilla recipe, pita lit on actual fire!I really like hello fresh. I’m just disappointed in the way they handled my concern. I reported that I followed the recipe to a T, I always do. I put the quesadilla in the oven, not even 2 minutes when I noticed the oven smoking. I opened the oven and the pitas were on fire. We didn’t know what to do that my bf grabbed the baking sheet to take it out of the oven and burned his hand. I reported this through chat, hoping for something- anything. But the agent just said “I’m so sorry about that”. Only when prompting the agent to report this issue to higher ups did the agent say, I already reported it. Only when I was showing my frustration that he/she didn’t seem to care did he/she give me a $10credit. Which honestly, the gauze & ointment cost more than that. I wasn’t really looking for any credit/money, I just wanted them to take the concern seriously- but I am disappointed with the way they handled it. The agent told me that we are in a pandemic and they are doing their best. Which I felt was very sarcastic because yes, I’m in NY, the thick of it all, I am well aware that is why I’m not going out and ordering from hello fresh. We were worried the burns were gonna get infected, we didn’t want to go to ER because of covid. We couldn’t simply buy bandage and supplies because of covid. Just sharing this so maybe this reaches more than just the ears of the agent..Michac1221Version: 3.38

Can’t rave enoughHello Fresh is amazing. I also subscribed to other meal delivery plans to compare and Hello Fresh is the winner. The recipes are delicious and simple enough for me, a non-cook. I haven’t been to buy groceries at a store except for a quick gallon of milk or the non-food necessities, so my budget hasn’t changed. The price seemed high at first glance, but since I don’t go shopping I quit buying stuff I didn’t need. Now I eat real food - real GOOD food. The portion sizes looked small when I got the first box but I’ve been using Hello Fresh for several weeks now and I’ve been feeding myself and two teenagers sufficiently with a 2 serving size selection. So it’s not small, it’s perfectly sized. When I feed only two of us, we are really full. Now I look forward to my box every week and I have really grown in my kitchen skills. I thought I would save the recipe cards and buy the ingredients to make them again, but it’s so nice that they give me exactly the right portions every time, I haven’t needed or wanted to go grocery shopping myself to remake the past recipes. I just look forward to choosing them again sometime. However, there are so many to choose from I don’t think I’ve had the same dish twice in the 6 weeks I’ve been getting Hello Fresh..LekciuqVersion: 21.10.1

Amazing meals, easy to use appI give both the app and the service 5 stars. It’s easy to use, easy to pick what meals you want, and my box shows up every week. It’s easy to “pause” the service if you don’t want any meals that week, and it’s also easy to reduce or increase the number of meals for the week. Heck, even the cost is reasonable. It’s less than what you’d pay at a restaurant, but these are restaurant quality ingredients and meals. While you MIGHT be able to piece together SOME of the meals by individually buying the ingredients, they include lots of sides and spices that you wouldn’t normally have on hand, meaning you’d have to buy whole packages of ingredients you won’t use often to duplicate most meals - and it’s extra work. The produce and meat they send is high quality and seems very fresh. I will say that the total cook time is usually a little longer than they say (I probably average an hour for meals they say 40 minutes for), but if you’re a seasoned cook you might be able to get them done more quickly. It’s not an issue if you plan for it. HelloFresh also made me a better cook outside of the service. I often use the spice and ingredient combos that I never would gave thought of as inspiration for my own cooking..Saleen8927Version: 3.41

HelloFresh makes me proud of myselfI have been enjoying HelloFresh for over a year now. I was stuck in my simple sandwich for dinner routine and wanted to actually try cooking. I have been so surprised that I was able to create these meals. In the beginning, I made mistakes, burned a few things, and got tired of the clean up, but I always come back to HelloFresh. Now I’m on the veggie plan and I’m finally starting to really enjoy being in the kitchen. I’m fast and swift with the clean up and my meals are ready and eaten within an hour. I have duplicated my recipes and find that I really enjoy the grocery shopping as well. HelloFresh has taught me how to pair ingredients to make a really lovely and simple dish, as well as cooking techniques that I have never considered. Because I have gone to the store and bought the same items, I’m pleased that the price point is accurate considering it shows up all ready and right on the doorstep. As long as there are new recipes to try, I highly recommend and will continue to use HelloFresh. It took me cooking my siblings dinner for them to give it a try! They were beside themselves that the dish was so tasty and now they have joined. So give it a try! Once you taste the food that you have made, you will be hooked!.Sara E RVersion: 3.6.1

Delicious MealsI didn’t know what to expect, then upon receiving my first order was delightfully surprised. When I opened the box each meal individually package, labeled and literally everything you need to make the dinner. Recipe cards with step by step instructions included. This is not only a great way to try something new daily but also help get your teens in the kitchen to be creative! Cooking was a challenge trying to figure out what to make each night. Now it’s super Simple to decide. On site there are selected meals, but you can change them with a simple click, save and your order is on its way. I choose Monday rather then Thursday for delivery then we have great meals through the week and whatever we eat in the run on weekends. Honestly in choosing I went with 2 people 4 recipes to try it while our teen was at camp. We couldn’t believe how much food it made, plenty for 3 depending on which dinner could be 4! I’ve told several friends and family whom many have also started with Hello Fresh everyone Loves it and has Thanked me several times. Thank you Hello Fresh team for simplifying my life and bringing my family Farm to Table Wonderful Meals. Thanks to the Creators and the Chefs as well. I am and will continue to be a loyal Hello Fresh member!.Amy BroichVersion: 2.41.1

Making my life easierThis has changed my life for the better. I am not a great cook, but I can follow directions. This is exactly what I need. I’m not the type that can whip something together with the ingredients from my fridge. It’s never gonna happen. I need a recipe and all the ingredients to cook it. This brings simplicity to my life. All the food is there, the recipe is there, I’m there! And viola dinner is made for my family. I can get as many dinners as I want. I also like they have options to choose from for simple lunches. Wait for it…they also have other grocery items. Can get pricey but I remember that the packaging is always perfect with the recyclable ice packs and cardboard. The produce is the freshest. The meat is better than grocery stores. The portions are on point. I don’t over eat and my plate is licked clean at the end of the meal. NO FOOD WASTE! I love HelloFresh. I have tried another meal service like this and it had a lot of Asian dishes. I love the variety you can find on HelloFresh. Pasta dishes, Mexican dishes, steak, chicken, shrimp, burgers. I also like the recipes. I step outside my comfort zone and make something I would of never of made with the same ingredient. I’m gonna say it again. I love HelloFresh..Lovelylisa19Version: 23.6

Hello Fresh is amazing!!So for years, we would scramble around at dinner with the “what do feel like eating” question, not having the right ingredients in the house or being so tired from work that we just couldn’t find the energy to be creative or the desire to make one more decision at the end of a little no day. Hello Fresh provided us with a healthy, delicious, easy to make meal three nights a week. We get to make dinner as a team, which isn’t necessary but is something we enjoy doing together. David is the reader, washer, peeler, and sometimes the masher depending on the recipe. I put it together and do the cooking. Within an average of 30 min, we are sitting at the table with a delicious meal that we made! And every single one we have gotten has been very tasty. We also have learned portion control. Hello Fresh sends just enough food. The plate is full when we start, 95% -100% gone when we are done and we are perfectly full but not stuffed. Love that!!! And lastly, our grocery bill has reduced vastly because we aren’t buying too much of something or something we may not use again. Hello Fresh was a life changer for us. And I love that you can change your menu up to a few days before with no restriction like what Blue Apron has..BarbmealsVersion: 2.20

Great Meal ServiceI absolutely love using hello fresh - I love the food (I have not been disappointed in any dishes yet), I love how easy it is (step by step, 30 minute-ish recipes), and it’s reasonably priced. The app itself is great since it’s easy to manage your subscription/skip weeks, its easy to choose upcoming meals, it’s easy to review past meals. Overall the app is intuitive and makes it easy for me as a customer. However, I really wish the app gave you more transparency about what they’re charging you. In general the only place to see pricing is to go into settings and look at the different subscription options, but it only tells you the shipping cost there. Other than that, when you choose your meals for a week it gives you a grand total, but it’s never broken down in any way. I’d like to be able to see how much each meal is and how much shipping is separately without having to log onto the full website or look at my bank statements. For example, I actually have no idea what my cost per meal is, only the total. Granted, the price is pretty much the same every week, but at first I started to get worried because I didn’t have any idea what I was being charged and had a hard time finding the total price..Cmp121994Version: 3.29.1

I’m learning to cook!Hello Fresh is reasonable in price and gives you a letter size, double sided, detailed instructions in color on what ingredients are included in each meal so you don’t have to shop or look in your pantry for anything. Everything is inside the meal bag. I love the way it tells you step-by-step what you should be doing even if you’re multitasking, it shows you how to multitask meal prep. For example, I’ve always sautéed onions until they were transparent and to me I thought that was caramelized onions. No it’s not fresh instructions told me sautéing and then add a little bit of sugar in a splash of water and then when I tasted the onions, it was absolutely delicious and I thought “oh that’s how you do it !” This may sound elementary if you are a foodie chef type but I am not, I’ve never worked in a commercial kitchen nor have I had to cook on a daily basis for a large family so it is really fun to learn new cooking techniques with their guided instruction. Plus HelloFresh is very flexible so you get to choose whether you want meal bags once a week twice a month or even once a month or even if you’re on vacation. They are very easy to work with. Highly recommended!.SinglesSource.USVersion: 24.8

No regretsI admittedly don’t cook as often as I should. However, in the interest of hoping to take better care of my diet and get my weight under control, I signed up for HelloFresh a few months ago and I’m so glad I did. Using it has forced me to start cooking at home more frequently, which has saved me money at the grocery store. Now I only have to worry about shopping for foods for breakfast and lunch. At the same time, the money I spend for each weeks meals is far less than I would spend going out to eat like I was doing before. Before I started using HelloFresh, I only could cook about three or four recipes well. I don’t want to eat the same thing all the time, so it’s nice to have a great variety of food to pick from. And the portion sizes are great. It’s just me and my husband, and we are never left hungry after dinner. We are always stuffed, I feel a lot more confident in the kitchen since I started using it. If you’re like me, and not much of a cook, this is a great way to build your confidence and get you cooking. Oh, and I have lost a few pounds since I started using HelloFresh. Not a lot, but enough to get me motivated!.Smelicat17Version: 24.6

Tracking is Seriously LackingThere isn’t any accuracy with regard to the delivery status depicted within the app. There also isn’t any kind of reliable estimate. Given the delivery fee, this is unacceptable. There is no pattern to the delivery. Sometimes it’s the day before, sometimes it’s at 7am, sometimes it’s 11pm, sometimes it’s late the next day. My latest order has been listed as “delivered” since yesterday but the box never came. The estimated date of delivery changed by an entire day without any notification. It’s been in transit for 36 hours? We have our box delivered on Sunday so that we can use it the next day and because of the late delivery Monday we have had to make new dinner plans which is the entire point for us ordering this in the first place. Food quality wise: we have stopped ordering recipes with carrots since they are never fresh. We also stopped using all of the pre-made sauces like the bulgogi sauce, red pepper crema, demi-glace, etc. and anything using jam due to their sugar content. Love the little bottles of vinegar or oil. The quality of the shrimp and scallops are absolutely perfect. I have been consistently happy with the quality of the proteins. The quality of the spices and dairy products have also always been great. However, spice blends with cornstarch should really be clearly advertised as such..CherrycerealterrificVersion: 20.38

Very good concept, but the app itself needs work.I am a blind screen reader user and I have a full-time job and run an extremely busy and chaotic household and we're always on the go. I've been trying to make better food choices for my family because we have a lot of health problems in our genetics. This kit system is expensive but it's worth it. i commute to and from work and work very long days. We got so tired of ordering Uber Eats and Doordash every time I have to commute to/from work because we don't have time to cook. I've only been cooking with Hello Fresh for a few weeks, and this is my 3rd box. The app is only semi-accessible with the iPhone's VoiceOver screen reader, and so I accidentally picked a premium meal that sounded amazing. I have very picky eaters in my household, some with food alergies, and only one meal dissatisfied. I wish they would make the premium meals and the ones the cost more money per serving more obvious to users of screen readers. If you're blind/visually impaired and want to use this app independently, you can, but you'll want to ask for sighted feedback to make sure you're not picking something really expensive by accident and run up a massive bill. before your weekly deadline.LadyB238Version: 23.50.1

I Love Hello FreshI REALLY love these boxes & I Love the food being delivered with everything we need. My ONLY problem is we’ve had 2 boxes that called for Tie chili’s 🌶 with that sign on the recipe card & there was no Tie 🌶 in 2 boxes. I called & told them & I (THINK) they credited my account somehow. I don’t have proof of that. Now not this week but last week 1 of the recipe called for green beans. Now for that 1 it was a full course of the meal. I ended up using my own fresh veggie I had in my fridge. My Dad passed here in my house. They moved in with me 5 months ago & with hospice’s help I was taking care of them & my Das took a turn quickly &’we lost him. Right after that I knew we needed help & Hello Fresh was the perfect Fresh change & MUCH needed help !!! I’m not sure if the chills were credited or if I can even call or if it’s too late now with the green beans !!!!????? I have to say, even with those couple of mess ups, we still appreciate the help & most of the meals come out EXCELLENT !!! I’d refer (Have) refereed all my friends & family !! Wish I could get credit for free boxes of food I’ve sent to family !! They loved it & I think 1 or 2 or 3 ended up ordering more after seeing how convenient Hello Fresh is !!!!.Theresa Lesner CooperVersion: 2.31

Love the food!The food sent in the box is very good quality! Easy to make the recipes too. So far everything we’ve made has been good. Some better than others but overall very tasty! I wish there was an option to change the sides. A lot of them come with green beans and there needs to be more variety. So if you could have it to where we could change the sides and add some more options, that’d be great! My only real issue is communication. We had snow last week and it delayed our order from Wednesday to Friday. That is out of anyone’s control as far as bad weather goes and I understand that. My problem is we never received an email or text letting us know of the delay. Checking the app showed was out for delivery and at times said delivered when it wasn’t. Very confusing and frustrating to say the least. I would expect better communication from Hello Fresh. We were left in the dark. And when I called customer service, they were of no help. The 2 people we spoke to were nice but reading from some type of a script. It was weird, they just talked in circles and really didn’t tell us anything we didn’t already know. I do think any type delay/problem needs to be communicated to the customer so we know what to expect..Sin36sVersion: 23.50

Food reviewWe have been very optimistic ally pleased with almost every dinner that we have received so far ! Only one box was delivered late amd the food had sat out so long the bags were melted and we pretty much had to throw the whole thing away. Other than a few items missing here and there and food cards not being put in the boxes. The food itself overwhelmingly exceeded what we ever expected. It is absolutely delicious. I would recommend this to any one I know. I thought it was kind of pricey at first but soon realized I was barely going to the market and when I did I ran in and out and followed my list and that saved me a ton of money. Also we used to eat out a lot because we were never prepared and now we have everything always prepared at our fingertips and ready to goAnf you can choose how long you want your meal to take on how hard of a day you have had and they are all as equally delicious. I am usually very stingy with my stars but even with the few mishaps I’m still giving them 5*! Great idea, great food, great value and great job getting your family around the table again!!!.SuzannehVersion: 21.14

Bad Experience Before Ever Getting FoodDisclaimer: More a review of Hello Fresh than just the app itself. I decided to cancel before my first meal after realizing managing deliveries felt like it might end up being a hassle for me (not their fault). But when I went to try to go to my account settings to cancel it just kept reloading the same page, not letting me go there. Being I made the order on my Apple ID and Apple Pay, switching to another device to try and cancel there would be a hassle so I used their chat function to chat with someone. I specifically stated that I did not wish to receive any offers to stay and wanted to cancel immediately, my first delivery and my account. I instead speak another 20-30 minutes having those requested ignored, wasting my time. I understand the help people are likely trained to sell things and make offers but when I presumptively state not to do that, that’s just going against my wishes. So I don’t think Hello Fresh as a whole is had, I imagine it could be great for those whose lifestyle it complements. So I don’t want to dismiss them completely but the glitches I experienced trying access my setting to cancel and the bad/slow support was enough for me to want to share my experience.A Matt CustomerVersion: 22.18

Great way to learn how to cook!My girlfriend and I have been wanting to learn how to cook for a long time, but have been struggling to get motivated once we graduated college. We were indecisive, didn’t know what ingredients to get or where to store them in our small apartment, and found ourselves letting far too many groceries expire because we never used them. We decided to try HelloFresh, and it’s been amazing! Both of us now cook together three times a week, we’re learning a ton and the convenience of having the groceries and recipes delivered has been a huge time-saver (and nothing ever goes bad)! We’ve ever started trying to cook our own meals and recipes on nights we don’t have HelloFresh. It’s also been a wonderful way to try new foods and bring more culinary diversity to our lives, and the process of selecting the meals each week has become exciting even! Overall I couldn’t be more satisfied, the food is great and the recipes are clear even for complete novices. I used to joke that my cooking ability ranged from toast to scrambled eggs, but now I find myself having actual conversations about cooking with my peers! Couldn’t recommend this more!.RealitySmithVersion: 3.16.1

Thank you Hello Fresh!Thank you for teaching me how to cook delicious meals EVERY NIGHT! Sometimes yes you have to put in a little work but I promise you that Hello Fresh did the most! You get this huge cooking card with instructions on every ingredient. And if you know your tastebuds you can jazz it up a little more. My adult child and my husband like to eat out a lot, but I enjoy the different meals that I’m able to cook that taste much better than the Mongolian food they like to eat every night. Plus Hello Fresh is much more affordable. Teaching me how to cook nightly dinners every night. This is a big deal for me because for years, guessing what four children and a husband wanted for dinner was a nightmare. Well now that they are grown, I can finally cook for myself, and Hello Fresh was created just in time so I can cook myself delicious meals every night! Yes I’m excited about learning how to cook and using spices I would have never known to try. So I’m feeling much more confident. And if I want to recook the meal all I have to do is follow the instructions on the card. One more time…Thank you Hello Fresh! You’ve jazzed up apart of my life!.NikkiNicole77Version: 23.50

ExcellentExcellent food service!! I chose the Classic Meals which is 3 meals for a family of 4. There are 5 in my family 3 adults and one child. Most of the time my 20 year old son isn’t home so i decided i would try Hello Fresh. Haha every time i have fixed a meal he has been home and there has been PLENTY of food for all of us and NO WASTE!!! I love how everything is there to cook a meal with and i dont have to buy a 5 pound bag of potatoes for just a few or a whole canister of chicken broth and only use a 1/4 cup. NO WASTE!!! I love how easy it is to choose meals. I wish we could order more bread with each meal and i wish we could choose what veggies we would like with each meal as some of my family will not eat sweet potatoes or cooked carrots, or we get tired of roasted green beans but other than that its amazing!! I love being able to cook and not make a big mess in the kitchen..my family loves that fact too...lol...i love that we are never eating the same thing from week to week as we would if i were buying groceries weekly. The service is very easy and i have been able to choose what day my payment comes out and can skip every other week..Noni of 7Version: 3.11

For our situation....perfection.So I see a lot of reviews online to the tune of “I can grocery shop cheaper”, “the portions are too small”, and “you’re just too lazy to cut coupons”. The truth of the matter is, all of those are true....sorta. I despise grocery shopping and meal planning, so Hello Fresh works for me. I’m not trying to eat 1000 calories per serving, so Hello Fresh works for me. And I will gladly admit I’m much too lazy to search for coupons each week for the grocery shopping I loathe to do, so Hello Fresh works for me. That being said, there are only two of us and we both work long hours, so the fact that we don’t have a ton of left over ingredients laying around to go bad in the fridge is an added bonus....For us. The delivery has always been efficient, the portions are plenty fine for a normal appetite (not someone used to 48 wings, loaded cheese fries, and six 16 oz beers), and the app is easy to use. Meals run about 20 bucks each and I’m ok with that. If you’re not ok with 20 bucks on two people, love to grocery shop, like cutting coupons, have an extensive recipe book, and generally a lot of time on your hands...Hello Fresh may not be for you..ZeroMarkThirtyVersion: 2.29.1

HelloFresh may have saved my lifeA sickly individual and in need of nutrition and during COVID times I found I could not put together healthy meal options at the supermarket because of rushing to get what I needed. So more often than not I would rush to get processed foods and not really spend the time to think what I was eating. HelloFresh made eating healthier food easier and I may have never, in my life, bothered to get all the ingredients together for a Beef Ragu, or a Mexican Enchilada, or the wherewithal to know how to do it. HelloFresh made it so I could just grab a bag and have everything I needed, and if I wanted to augment or enhance an ingredient in a dish I would buy it that week at the supermarket as I was rushing through. Not buying in bulk and not having to eat the same thing 4 times in a week or having stuff rot really did save money. And for the most part the quality was really good. I never got a box that I felt had got too warm. On occasion I got an ingredient that I felt wasn’t top notch but I didn’t say anything. I felt like the pasta and sauces, and the recipes themselves were exceptionally good..Harold433Version: 22.34

No more thinkingI am loving Hello Fresh and it’s ease. Well, you still have to chop, dice, slice and peel - but I don’t have to meal plan and I don’t have to shop. And now everyone in the house can cook and it doesn’t just fall on me since I’m “the mom.” And for the price of a fast food meal, we get fresh and healthy. My only feedback to the company is: it would be nice to be able to double or triple order the same meal in a week. Sometimes I’d like to have my favorites more than once a week, or to be able to make/freeze. So having the option to select how many meals, rather than just one of each item. And since the new year is coming - I’d like to be able to have low carb or keto meals available. I know there are calories smart, which are tasty, but low carb is different. i also like that they are adding breakfast, lunch and desert options as well. Anyway I love the food and the customer service is great. Only one time did a meal miss some items and customer service made it right immediately. (You have to dig a little to find customer service tho). And my friends who have tried other company all say HF is the best..ImMarilynMunsterVersion: 3.30

When you can’t agree on what to eatWhere do I start? I have been a Hellofresh customer for a couple few months now. I have come to realize that these meals that you cook with step by step directions are in fact chef prepared meals. Once I let my 15 yr daughter start making dinner. First off it comes out perfect If you follow the directions and as a helpful hint have everything prepped before you start. The sauces that you will make will surprise everyone! I love Hellofresh for the freshest ingredients. 2. The portions are just what you need. When you open the bag, everything is there! You don’t have to run to the store cause you forgot something. 3. It’s a home cooked meal better than any take out fast food. 4. It’s good for you food to eat. Not frozen. Very fresh 5. I love the communication app so you can see what’s coming next. Big variety of different meals to choose from every week! I have had zero problems with Hellofresh and one last thing. I get 4 different meals every week. Each meal serves 4 people. It cost about $120 a week. Think about that. 16 servings for about $7.50 each!! Of a home cooked meal??.Heavymetalman22Version: 20.50

Pleasantly surprisedI was skeptical of Hello Fresh in general.. the idea of a dinner delivery service seemed superficial to me.. but I can honestly say I love it. We order 2 meals/week which is a good start for us. My husband and I have started cooking the meals together which has been fun. I’m also having my 3 teens help out and learn the basics of cooking. Not having to struggle with one of the worst questions ever..“what to cook for dinner tonight” has been priceless. My only frustration is that there’s only an option for 2 or 4 servings. My family has 7 so we have to add food to stretch the meals as much as possible... thankfully we don’t eat big portions regularly, but surprisingly we usually still leave the meals satisfied. The meals have been delicious. I love the variety. The app has been easy for me to select my meals for the week. The extra recipes are a bonus. The pictures and details are great. I love the new voice control feature (“next page” “start timer” etc) so I don’t have to touch my phone while I’m cooking! Hopefully this review helps someone who’s considering Hello Fresh. I say go for it. :).K-to-the-immyVersion: 3.28

Not the quality it used to be!Have been using Hello Fresh for quite awhile now, a number of years & Havesince covid pandemic, we have seen price go up & quality go down. Sad, because this has been a meal company that was top rated for us. Now, not so much. Food quality has gone down, freshness is missing many times in an order. Sometimes when opening the box, you can tell there was a lack of care in putting things in. We get 3 meals for two a week & it seems they have changed quality & amount of the meat entree in a way that is barely enough per person. The vegetables are not always as fresh as one would expect & many times things go missing. We used to get a discount because my husband is a veteran, but only for a year. Now he is retired, we are older & on a fixed income. It is expensive to say the least to buy groceries & also have a meal service like Hello Fresh, however, if the quality & quantity were as they were before pandemic, we would continue to subscribe. Now, though, we feel we need to just buy our groceries, only. Like so many things, we just can’t afford Hello Fresh..Boogurl79Version: 22.50

2 ConcernsSo I have 2 problems with HelloFresh. 1. They limit weekly options. They have a whole slew of recipes we can choose from but they only let us select from a minimal list each week. Some recipes I would want to do again but don’t have the option and some recipes they give me I wouldn’t select because of my personal taste. There have been a few instances where I had trouble selecting my meal plan bc of this. 2. No option to remove certain foods. If I have have a dislike for a certain food I can’t remove that as an option. What if I like a meal but don’t like a certain vegetable. Or as an example: I don’t like spicy food but there’s no option to opt out of receiving spicy food options (unless I’m just not seeing it. This plus the aforementioned problem makes meal planning challenging at times. Other than this I’ve really enjoyed the service. There are some meals I didn’t like but that’s bc of personal preference. The food is good quality minus the occasional veggie that looks a little banged up & the instructions are easy to follow. As someone who has limited experience/is intimidated by cooking, I’ve found this to be very doable..DhfjstksgjfhVersion: 3.30

The most convenient thing since sliced bread!Great app. Amazing service and even better food! Would definitely recommend this to anyone who’s looking to make great meals at home, with accessibility and convenience!.Cvc564Version: 2.21

Hello FreshLOVE the app and love the food - Hello Fresh literally taught my 2 daughters how to cook! Easy recipes, superb instructions, highest quality ingredients ... thank you Hello Fresh!!!.PinkspudsVersion: 3.19

The app keeps crashingHi, I am unable to open the app as it just keeps crashing. It seemed to be working last week!.Stop my subscriptionVersion: 21.10.1

Hello Fresh ReviewYour customer service people emailing are better than your app as it tends to glitch but aside from that it's not bad at all. It would be nice if meals didn't relate so closely. I got 2 meals served on buns in one delivery both look amazing but I was surprised with how similar they are in that area..SkyeHighSVersion: 2.20

Newest updateThe newest update constantly crashes when trying to open on iphone 8... Other than that the app is okay. It would be nice to be able to opt out of certain ingredients so they aren't just chucked when they arrive. More variety for types of diets would be nice as well (e.g. low fodmap diets) The ingredients which come are always fresh and great quality..Everyname istakenVersion: 21.10.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.8

HelloFresh: Meal Kit Delivery Negative Reviews

DO NOT USE THIS APPI had nothing but problems from start to finish smh their customers service is horrible so the response to everything is “there is nothing I can do I’m sorry.” They don’t offer you credits or your money back even when the mistake is their fault they kept trying to charge my card for different amounts after I paid for my first box smh literally right afterwards they tried to charge me $85 then 21 then 35 then my order kept getting pushed back said I had a dublicate box that’s their system generated so that’s why they changed my delivery times 3 times so my box came a week late finally got my box and it wasn’t what I asked for AT ALL I changed the food because the options that week I wasn’t going to eat and I like the other options better but come to find out the lady I talked to the second time messed up my order when fixing my delivery since it kept being pushed back then after being told that it was a mistake on their end and seeing how unsatisfied I was with my experience I wasn’t offered any money back for this order or credits for my next order of food I wasn’t going to eat 3 out if the 4 meals I was just told there’s nothing I can do. All three times I messaged customer service all three I left unsatisfied and was giving MINIMAL help then told there’s nothing I can do outside of look at your account and change a few things mind you this was my first experience with them so EVERYTHING ABOUT THIS APP IS HORRIBLE FIND A DIFFERENT ONE..BrietonjVersion: 22.16

They Are Ignoring MeI went onto the app and paused my account for as far into the future as I was allowed. They still delivered a meal and deducted the cost from my account. I thought maybe I didn’t pause it within the specified time so I let it go. They delivered another meal less than a week later and deducted more money from my account! I went to the app to cancel. On the app, I read that cancellations can only be made on the website. When I went to the website, it automatically opened the app which doesn’t allow cancellations! I deleted the app and then I went back to the website and was able to cancel the service. I received a message that my subscription has been canceled, and I took a screenshot. They still delivered two more meals on two separate occasions and deducted money from my account! Are they really this ignorant or is this their way to make additional profit? I will have to find time during my busy workday to get on the phone and sit on hold and wait my turn among all their frustrated former customers to straighten them out; but it should not be this hard to cancel! I have not had this problem with other meal delivery companies. Perhaps I will report their dishonest business practices to BBB. I do not trust HelloFresh. I do not recommend them. No! Be cautious of them: once they get ahold of you, they will hold on tighter than a python! 🐍 I warn you: do not give them access to your money!.Mee54Version: 21.18

It’s great WHEN you receive your box. Their 3rd party delivery service is a huge problemWHEN I receive my box, the food is great. Their 3rd party delivery service is AWFUL. I have had over 15 issues with my box from being left on a public sidewalk, dropped outside the gates, delivered to the wrong apartment complex, delivered to the wrong apartment number, and lastly delivered to the parcel locker, but assigned to the wrong tenant. I have complained multiple times and asked for someone to fix the problem, yet i continue to have ridiculous issues. The delivery instructions could not be more clear and they even have my number listed to assist them - yet I have never received a call for assistance from the deliverer- which could have solved all these issues. Their delivery service is lazy and completely unreliable and HelloFresh continues to hear my complaints, and does nothing to resolve the issue. I’ve emailed, called, left messages and have never once been reached out to. They just continue to send me discounts as an apology. They really need to get a more reliable delivery service instead of having customer service constantly giving discounts with failed promises to fix it next time. It’s extremely frustrating to pick out meals and have your dinners planned, to then have to make an extra trip to the store and spend the money you’ve already spent on groceries for the week..NdkensmksogjrjnfkskaknfnfVersion: 23.50

UnreliableThe first box I ordered was supposed to be here on Friday 7/24. It just arrived today Tuesday 7/28. All the food was spoiled. I contacted the company several times which is not an easy process. Hold times for calling them are over 40 minutes. I hung up after that. Reached out to them through chat which also has a very long hold time because while you’re waiting it says connection lost every a couple of minutes. I wasn’t able to track the box after Friday. It showed it had been scanned in Kentucky and that was the last update. Chat support on Saturday assured me the box would be here Monday and everything would still be fresh. It was not delivered until today and everything in the box was room temperature. I cancelled the service Monday evening after waiting for close to an hour to chat with someone AGAIN. At that point I knew this service was not reliable and I wasn’t willing to wait indefinitely for the box to actually be delivered (to see if it was edible) and then have to go through the process of contacting the company again. Hello fresh was such a let down. It’s not convenient when I put out $200 of my grocery budget and then do all my dinner planning and grocery shopping excepting those meals to be here on a particular day and then they show up warm 4 days late. Oh and it’ll be 3 to 5 business days before you can get your money refunded. Didn’t take you 3-5 days to take my money..AllWyscVersion: 20.29

Ridiculous Portion sizesI was not happy to receive my box meant for 2 people with only enough sides for one. There was only enough meat for 2. The amount I received of everything else must based off some ridiculously small portion size. If it wasn’t so expensive it would be laughable. Did this save me money, no. Definitely not. Purchased at the store may have cost me more money up front but there would be leftovers that route at least. Did this save me time, also no. Because I had to go to the store for more of xyz because there isn’t enough of each ingredient to realistically feed 2 adults. So it took me longer and the food had to sit longer before being cooked because I had to ensure I had enough to feed the other person too. Is it convenient? No, not really. The meal choices are pretty set in stone. Don’t like a side? Allergic? Sorry that’s what comes period. The extras you can add on are grocery store quality and the “garlic bread” loaf is smaller than a foot long from subway. Quality ingredients? That’s a joke. There’s nothing sprecial about this other than being ripped off. Wanna cancel? Good luck I hope you’re good at googling because there’s no clear way to do it unless you know exactly where to go. You’re charged almost immediately after receiving your precious box for the next one so that they’ve got a constant stream of cash from you. Just don’t..11Poppy11Version: 23.8

No videos to show you how to prep and cook the foodIf you were like me, and do not like/enjoy cooking then this probably is not the app that you want. I assume that they would've been videos showing and talking me through this. I don’t know but I’m ready for tomorrow to be here so I can call customer support and hopefully they’ll cancel that order. One box is said that one of the things it’s gonna take 25 minutes to cook well it took me over an hour to cook it because I don’t know half of what they were telling me in the directions and there’s no videos. There has got to be a better app than this . so that I could follow along. That’s actually why I decided to order from this app. Somehow or another I got confused because there are no videos. I like using my 9-n-1 air fryer. Even pizza rolls tell you how to cook them in the air fryer but none of these meals that are available can be cooked in an air fryer? I do not like cooking at all. I can I can’t ever come up with something to cook. which is why I tried this out. The first box was what it was $30 little bit more and three meals. That’s fine. I only cooked one throwaway the other two. And now I have four incoming meals and stuff added on that I don’t recall wanting for this next week and it’s also telling me that I can’t delay, the delivery when it hasn’t even been shipped yet.AliciaS4Version: 23.2

Not worth the moneyI start red hello fresh about a week ago. I’m an 18 year old girl who wants to eat better to lose weight. So I get a box but I realize that it’s a little too pricey for me which is definitely ok some ppl can’t pay for the excessive amount of money they want you to pay every week. So I try to cancel my box I look up anything that can help me but it all says the same thing go to account settings, menu, scroll down and press cancel plan. But I’m not even given that option I press account settings all it has is my account password and my personal info. So I’m not even given the opportunity to cancel. So this morning around 4 in the morning hello fresh tomorrow took $98 out of my account. So at this point I’m livid because I’ve been trying to stop all money transactions from happening. So I try the chat doesn’t work and I finally go on the app I’m pressing every button hoping it’ll bring me to something that can help. I go to the terms and conditions and I scroll and see an email I tried sending an email 4 times and each time it told me it couldn’t send bc the email did not exist or wasn’t receiving emails. Why would you have an accessible email that doesn’t work. And not only that it says to deactivate your subscription to email the one provided. I’m all out of ideas so I will be calling to talk with someone because this is ridiculous..StardashiaVersion: 21.2.1

Unstable App with Horrible UxI like the meals just fine, but the app is just terrible, so would say it’s worst app I’ve used for more then one day. The ux is very lack luster, I can tell this is a react base app with different 1st and 3rd party components just duct taped together, without concern for any sort of consistency or usability review, so the website is no better. Functionally, it’s so slow and frequently unstable. The app soft crashes regularly, and on multiple occasions, I’ve gotten automatically logged and received an error when trying re-login. Making this worse is that HelloFresh customer support is also awful. The only way to contact them I’ve found it through a intelligence-less chatbot, which I’m fairly sure is just an internal roadblock to make people just give up. When you do reach a real person, they are nice enough, but lack the ability to help in any meaningful way, beyond just offering credits towards future meal. The agents can’t look up any information about you or see any past log, so your constantly repeating your self when when you inevitably get disconnected. I started this saying this was the worst app I’ve used for more then a day, and I’ve suffered this only because I do like their physical product. But no more, I’m quit my subscription purely because of how bad their app/website/support is..Ddgold2Version: 22.8

Scam. Major scam.I have been a customer of hello fresh for over a year- and while this company seems great they are scam artists at their finest. I was given a hello fresh gift card of $60, purchased (with receipt) at target. They won’t take it. Never took it. I ordered anyway since it was conviennent. No issues for a while, until about a month ago. My box i paid $73 for never got delivered. So my account was credited rather than refunded. I was told it would apply to the next box- it didn’t. They charged me another $73 which caused my account to overdraft (I budgeted for the credit to cover my meals for the week). I called and had them cancel that box and refund since they were suppose to use the credit. I have not been refunded yet (almost two weeks) and i was assured by the rep. That the credit would apply to the next box. Fine, I’ll try again. Checked my bank account, i was charged AGAIN and my credit (which is MY money, not a gift from them) has not been used because a “discount was applied”. What discount? i didn’t activate any. I budgeted again for my credit (MY MONEY) to pay for my meals. So now, I am out $200+ with no food deliveries and absolutely no support from customer service. Check other reviews, you’ll find im not the only one with these issues. This business is worth reporting to the BBB..Ransomgirl6Version: 21.44

Completely unethical business practicesI had done what I believed to have stopped and cancelled the account, but it was apparently just “paused” for the month of November with no notice that my subscription was about to renew and a box sent to me. I had an accident with my vehicle that has become a financial issue and this is why I cancelled this service, to save money. I believed I had honestly cancelled it but then I’m surprised this month with over $100 out of my account, which caused a temporary overdraft before another check was able to be deposited to my account. I am VERY unsatisfied with this, and have attempted to get my money back to no avail. The attached screenshots are from tech support on their app. They kept giving me a runaround about “pausing” my subscription or changing how often deliveries come but I kept having to ask for a cancellation. I want my money back. I have done everything on my end and cannot get my money back. They say it’s their policy to not refund? I don’t find that to be a fair business practice. You, as a business that publicly claims to use small businesses and farms for their supplies, claiming to be more fair market and ethical, and yet have a policy NOT to return a customers money when asked? I think maybe the businesses associated with you need to research a little more and see this..QuinnxoticVersion: 22.50

My experienceI’ve had some friends try hello fresh and recommend it to me, so I decided to give it a try. I’ve already done the same service with other apps as well, so I knew what to expect ,a box comes in the mail, you open it and put the ingredients in the fridge. The first package I tried was missing the seasoning packet, I was okay with it, the food was bland though. Then the next packet had a busted sour cream packet the busted and was everywhere. I washed the ingredients, and the onion was also going bad. The third packet was fine, so I tried to give it another week. The second week I had the onion rotting and sour cream packet leaking again. I was quite upset, it takes a long time for onions to go bad, so they must’ve known what they were sending. I canceled the plan after that, but it didn’t cancel, the next week I was charged the amount and was sent the worst one. The third week I was sent food thinking it was canceled. In the box there was some chicken in plastic, so I put it in the fridge. The next day I see the packet is leaking and is on all my food. I was very upset, I had to cancel the plan again. I’m giving it two stars because the food wasn’t horrible, except one time I put a burger bun in a toaster oven, and it honestly smelled like dog or cow feces. I couldn’t tell where the smell came from until I took a bite. Now that I remember that I’m changing it to one star..Sahaj K.Version: 3.17

MisleadingPricing is very sketchy and they aren’t honest and upfront about pricing. They charged me for my meals and then charged me again for upgraded meals. When I checked out I thought I was paying for everything, I was not and they charged me twice. I don’t mind paying extra because I got upgraded meals but what I didn’t like was how it seemed like I was checking out and paying my total and then a few days later I got another bill. It was very sneaky how they did it and I guess it’s my fault for not realIzing what happened. Also I can’t figure out how to cancel this. I’ve been to their help center and still can’t figure out how to cancel. Now about the food. I had a total of 6 boxes come. And out of 6 3 I really enjoyed. And out of the 3 I had to replace two meats because they sent me bad food. Also instead of giving me a refund they give you a credit you can only use on your next box. Instead of sending me the food. Also my first box I didn’t get the recipe cards I sent customer service a message and they said they would send them and i still haven’t received them. It’s been several weeks now. This subscription is very disappointing and misleading. I want to know what I’m buying and exactly how much I’m spending when I hit purchase. Not to be billed again later without even knowing..Annaboo4762848Version: 21.50

Not a good program but quality foodI tried Hello Fresh but was extremely disappointed that I wasn’t allowed to change the meal choices in my first box. I ended up with 2 meals that I couldn’t eat so I had to give them away. I thought maybe it was due to a promo rate that I wasn’t allowed to change my meals so I decided to give them one more week to try. However even when paying full price, I wasn’t given the option to change my meals. I wasn’t even notified that my meals were being prepared for shipping. Trying to chat with customer service was difficult. I was left on long pauses and if my phone went to sleep, it would cut off the chat. Extremely disappointing program. I wasn’t even allowed to cancel this next set of three meals, even though they haven’t shipped yet. I’m now having to pay $60+ for 3 meal kits and I can’t eat any of them. HelloFresh only offered a discount on an order for a different week to make up for the problems. That doesn’t change the fact that I won’t have anything to eat next week since my grocery money is going to something I can’t eat. I would give them 2 stars because the ingredients are fresh and the instructions are easy to follow to prepare the meals. The overall program is just too horrible to provide a 2nd star for.JendeeVersion: 23.18

Should I cancel?I have been getting the hellofresh boxes since January of 2019 and I had no issues until now. I read lots of reviews where people were completely missing their boxes and I honestly thought that was crazy and a lie. But I was suppose to receive my box on Tuesday, the shipping was changed to Wednesday which is okay, I can wait a day late. The tracking said “in transit” for a whole 24 hours. I called hellofresh customer service where the man told me that I should wait until 8pm on Wednesday and if my box is still not at my door I should call back Thursday morning (not helpful). So i waited until 6pm on Wednesday and called FedEx to see if my box was in their possession. FedEx then tells me the shipper still has me box and they never received it. I then called hellofresh customer service again to tell them what FedEx told me. The lady said she will fill a report and either give me a free box or just refunded me for the missing box but she can’t do both. I then get transferred to a supervisor, he was very rude and basically told me it’s not their fault and they can’t do much. I am getting my 47$ refund but NO box, NO credit or discount on any other boxes. The customer service is very unhelpful and I am unhappy with the whole experience. Looking into new services and waiting for my refund then canceling. THANKS FOR NOTHING HELLOFRESH!.Kalc24Version: 3.12

BUNCH OF RIP OFFSThought I would see what the fuss is about. Had a promo for family of 4 package, it was $89, then when I selected my meals it happened to just double in price to $160! I signed up thinking this was supposed to be cheap, so I cancelled my subscription and therefore my “promo” and it went up to $129! So now I’m getting charged $129 for three meals I didn’t get to pick. Don’t waste your money!.TUG-GUYVersion: 3.28

Latest updateLatest update DOES NOT work. Crashes every time it’s opened. Tried everything so now is absolutely useless. Last time something wasn’t working in the app I was directed to use the website (by customer service) because “it’s more reliable”. The app option is the reason I chose this service over competitors. Before it was unreliable and inconvenient... now it doesn’t work. Opting out of HelloFresh until resolved, perhaps permanently..What nn is avail.?Version: 21.10

App not workingAfter the last update the app hasn’t worked on my phone. after the loading page a retry button comes up and says oops, we encountered a problem. please try again later..HlfrozeVersion: 22.8

Crashes on openingApp is constantly crashing on opening..WasaigVersion: 21.10.1

Ok app, but service not very useful for meThe app is ok but the service is a bit pointless for me. I guess it’s ok for people that know very little about cooking. The way I see it, it just gives me a recipe and overpriced ingredients..CronusTheTitanVersion: 3.27.1

ScamHello fresh called me after I cancelled my service to offer me a discount for future orders. The lady lied to me, telling me that she was just going to send me a coupon that I could possibly used if I wanted to. I never agree to be signed back up. Few weeks later I see that I was billed without my consent by hello fresh! They took me 50$ for a box I never wanted in the first place. I immediately called the contact center to understand what was going. The man was particulary rude on the phone, telling me that it was bassicaly my problem because I agreed to receive the coupon and that they couldn’t do anything about it. So now, I have -50$ in my bank account and a box full of food that makes me want to throw up..Lisamtl973Version: 21.36

Watch outA rep from Hello Fresh called me after I had canceled my service to offer a discount on future orders. She lied to me on the phone about a coupon she was offering, when I specifically said I did not want to be signed back up. I immediately reinstalled this app to check for sure and the rep had signed me up again and billed me without my consent. I called the contact centre to voice my concern and was told they would open an investigation and follow up. I was not followed up with. I hate to think the vulnerable people who could fall victim to this..Marcus FerracutiVersion: 21.6

ScammersTotal scam, spam email offering 40% discount and then do not homer discount at all. Make you contact support and support is auto generated response and does not help. Stay away from them..CowboyjimmVersion: 21.6

They charged me without my permission!!!I cancelled it couple days ago and this morning I realized it charged me through my paypal account without my permission?!?!?!.123456mfVersion: 21.4

Terrible appIt did not take changed for meal preferences. Ultimately the response was I did not make the the changes and nothing could be done. Being unable to eat the meal provided made this a disappointment..OkitriedVersion: 3.20

Impossible to cancel subscriptionBeware of this subscription program. There is no place to cancel through the app. Even going the the Help section, the route it details to cancel DOES NOT exist. I want to cancel but cannot so now I am stuck. WHAT A SCAM.MissnginactionVersion: 23.48

Too hard to cancel subscriptionTried canceling my subscription and deleting the app then a random box shows up at my door like a month after not order anything now I have emails asking to pay for food I didn’t order and can’t afford..ChuggybbyVersion: 23.48

Cannot cancel subscriptionImpossible to cancel subscription, bunch of scums.Afrocan1232727Version: 23.48

Agent are not cancel the accountMake sure that the agent mention the cancellation and you received email cancellation, what ever they told that you will never receive the product ever. MENTION CANCEL THE ACCOUNT.Berker999Version: 23.46

ABSOLUTE SCAMThese guys have been charging my credit card weekly even though I have already deleted my subscription and my account. Theres no way to stop future charges from them and you can only dispute it with your bank. Hello fresh support wont help you stop these transactions, you just get passed on to the next department. DONT DO BUSINESS WITH THEM. Do some research online and see how many people have complained about the very same thing (check reddit and better business bureau) PS: the food is waaay too expensive for mediocre meals. Thats why I canceled my “free” subscription. Turns out you can’t stop them from charging you more.Thanusha CVersion: 23.38

CarefulThis company charges you even if you cancel your plan. No way to be refunded. The app is made for you to put your credit card information before you can modify or cancel. I’m very mad for being charged almost 100$ even if cancelled my plan right away..Kratos_2Version: 23.32

Can’t Deactivate My AccountThe food was good, but I can’t deactivate my account. I forgot about it cause I couldn’t find the “Manage” button in the account settings. Now I’ve been charged $164.98 CAD and I can’t even accept the delivery cause I’m out of town for the holidays. Money down the drain due to a bad website and I can’t even email a customer service representative. I prefer ChefsPlate..CrimsonDenialVersion: 21.50

Forgot ground beef. Trying to cancel is so complicatedI got my first order today and it’s missing the ground beef for the meatballs. I talk to client care and they give me a $15 credit on a full price box. Well, I see what they’re doing. Maybe I never wanted to pay full price for a box, I just wanted to use the deal. Now I can only use the credit on a full price box. Sneaky way to make me pay full price. Then I try to cancel the whole things all together and they make it impossible. Wasted a good junk of time trying to do it only to end up calling them after all. Chefs plate is way better. I gave these guys a chance and they failed. Back to chefs plate I go. Thanks for nothing..ZefsiideVersion: 21.50

Awful in App failThe worst in App communication to report failed (rotting box ingredients). Can’t call, message, love chat without signing in over and over. Multiple email requests unanswered. Nice bait and switch customer automated ‘system’..BreadmantattooVersion: 21.48.1

Want to overpay for rotten food?Literally every week I was using this service something was wrong with the food I got. Would go bad way too quick. It was overpriced even if it wasn’t bad..TurtleneckedsteveVersion: 21.48.1

Don’t know the apl but the serviceIs overpriced and predatory in its setup. It asks your payment info before it shows you the possible meals, and the language isn’t clear regarding if you are being charged right then or only after your pick your meals. Even after I finished creating my account I got no prompt saying I’d been charged. Only when I went to cancel the account literally seconds later, did I get a notice saying I’d already been charged for the first week. I didn’t even pick the meals! This is predatory bordering on scam behavior, and I think I will be reporting to the bbb.Al MarencoVersion: 21.48.1

Malicious payment optionsAuto renewal of plan when you want to only see your options of renewal. When you look to see your choices it’s deceiving and your plan is automatically made active without confirmation or consent. To cancel a plan you have to call customer service and speak to support and go through hoops. To have them remove your automatically renewing payment information or delete your account you have to submit a formal request with costumer service and wait three to five days for someone to get back to you. I’m still waiting..4749283474849695Version: 21.40

App is brokenThe app has been broken for about the last month. It just crashes and never opens. I liked the convenience of the app but if I have to use the website anyways I will order from a different company that has beer food choices. HF meals are too carb-heavy, and way too much ground meat instead of whole pieces of meat in the meals..MomwhoknowsVersion: 21.12

Turning off analytics tracking crashes the appThis is a big bug where you’re forced to keep tracking on at all times..00demah00Version: 21.12

APP CRASHING FOR WEEKS!!!!!So ANNOYING. FIX IT!!!! All those resources for what?.KillygirlVersion: 21.12

App won’t OpenBeen trying for three days-app won’t open!! So frustrating when I’m trying to modify my orders!.AaronlidbsudVersion: 21.12

CrashesNew update still crashes immediately. The app cannot launch. Please fix..EeM567Version: 21.12

App won’t openRunning on the latest iOS and the app worked for 3 minutes and seemed as if it would be great. Then it just immediately closes once open. Every time. I have restarted my phone and still can’t get in, I have to use their website instead..DSP3Version: 21.12

Yet another update fails...Second update from Hello Fresh that won’t open app without crashing. Get your development team sorted out! Unless service if I can’t make my orders..Bradman1Version: 21.12

Crashes on openingIPhone XS.Meating27Version: 21.12

Always crashingFor the past three weeks the app crash.PldubeVersion: 21.12

App not loadingApp hasn’t been loading since the last update. They did an update today and it didn’t fix the issue still!.Ddz3Version: 21.12

App crashes at launchApp constantly crashes when launched. Unusable..Camera Guy KurtVersion: 21.12

Still crashesPrevious update made the menu page stop working (app crashes).... no change with this update... still crashing.MattjigginsVersion: 21.12

App crashes since last updateSince last update, the app crashes as soon as I open it..SamSamSabSabVersion: 21.10.1

Crashes all the timeHow can we order or look at menus when it keeps crashing when you try to open it?.Mocha6454Version: 21.10.1

Fix the bugs!App keeps crashing and won’t open since the latest update..MoosethegooseVersion: 21.10.1

Latest update crashes appApp does not open since the latest update..Why_would_you_do_thisVersion: 21.10.1

App crashingApp will not work. Crashes every time I open it. No update available, have restarted and updated my phone..Lindsi91Version: 21.10.1

App no longer opensThe app has stopped working, no longer opens on iPad, I am currently running the most recent iOS update, 14.4.1. When launching the app, it opens for a second and closes again..Kay..DubVersion: 21.10.1

App shuts downApp won’t load so I can’t update my meals. What the frig?!.Chanters007Version: 21.10.1

Very disappointed with the recent update.App used to be amazing. Ever since I updated the app it always crashes. It’s pointless to have on my phone. Use the website, it’s way more reliable..Same009Version: 21.10.1

Would not recommendWe made orders for 2 weeks, the meals were delivered a days late which made it questionable for the produce quality. The produce weren’t fresh and could not request allergen preference.Kat.gelacVersion: 21.8

GarbageHorrible experience with this company and the app. Despite the order being successfully processed and the order status showing delivered, no food arrived. After several tries to contact the company using the in app chat (that crashed/froze twice during the process), I was told that my order was cancelled with no explanation on why I didn’t get an email notifying me of this and why the status of order showed as delivered. I asked the agent if I could speak to a supervisor and I was told I would be contacted in 3-4 business days, but I did not receive a call back. The money for the undelivered order was refunded in the end, but it was the worst customer experience I’ve had with any company and/or app. I would recommend not wasting your time with either..AstroboycndVersion: 21.6

Okay most of the time but bad Quality controlMost of the time it’s been good but often (like every two weeks) we will received meals with missing ingredients and it’s definitely bad quality control. Very disappointing..TechballVersion: 21.4

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