HBO Max: Stream TV & Movies Customer ServiceWarnerMedia

HBO Max: Stream TV & Movies Customer Service

HBO Max is a premium streaming app that combines all of HBO with even more must-see TV series, blockbuster movies, and exclusive Max Originals.

With unlimited access to thousands of hours of entertainment, we’ve got something for everyone in your family. So, kick back in your comfiest loungewear and find your next favorite from one of our curated hubs including DC, the Cartoon Network Collection, Classics curated by TCM, Sesame Workshop, and more.

Here’s what’s waiting for you:
• All of HBO with even more critically-acclaimed movies, binge-worthy TV series, and all-new Max Originals.
• Bingeable collections hand-picked by our editorial experts—not robots.
• One-of-a-kind kids experience with flexible parental controls.
• HBO Max Hubs devoted to beloved brands including the Adult Swim Collection, the Cartoon Network Collection, Looney Tunes, Classics curated by TCM, DC, and more.
• Download episodes and movies to your phone or tablet to watch offline, anytime.
• Up to five viewer profiles with customizable profile images.

Content and feature availability on HBO Max may vary by region. Some titles and features shown above may not be available in your country.

Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase.

Purposes disclosed in the App Privacy label may vary based on features or services that may not be available in all regions.

HBO Max is only accessible in certain territories.

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HBO Max: Stream TV & Movies App Comments & Reviews

HBO Max: Stream TV & Movies Positive Reviews

Great catalogue , super buggy app thoFirst the good. This streaming service really delivers for the price as far as content goes. The overall selection of movies and shows contains more a list movies than any of the other services and it’s not filled with overflow of b movies most other services seem to offer. Of course the HBO original content is always top bar. Hard to complain about the quality of material on here. Overall the movies stream just fine on my roku and iPad, and I don’t have blazing fast top dollar internet either. Second, the bad. Man this app feels real buggy. The app loads slow, changing between genres loads slow(like one of those webpages with way too many advertisements on it). Even accessing the basic navigation moves slow. Every click left, right up or down just takes a minute to register, and once it does it fires off how ever many times you click, so only click the arrow once, then just wait for it to catch up. Finally I do not even attempt to watch trailers anymore, as it always crashes my roku. I sure hope HBO is tackling these issues as it seems I am not the only one. Again I will say, I have no issues when it comes to the steaming of movies and shows, which to me is the most important thing. But for a premium app that’s in the $13 a month ballpark I would expect a better overall product. Adding a scene selection feature to movies would be very nice too..Version: 50.20.0

Edit: Issue Resolved - Apple TV Version BrokenAfter the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button..Version: 50.30.1

Refine airplay streaming capabilities ASAP!!!Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎.Version: 50.45.0

HBO Enforces Mandatory Letterboxing for “CoNsIsTeNt ViEwInG eXpErIeNcE”EDIT: Freedom to watch content in preferred aspect ratio is restored! Pinch to zoom to full screen works again. Five stars restored; thanks for listening, HBO. Original review: There used to be a button in the bottom right corner that eliminated the black bars at the top and bottom, clipped the video, and made it full screen. This is the optimal viewing experience for me and I’ve enjoyed it that way before the update and even on HBO Go before that. It’s gone now and I’m livid. Without this feature, you do not have the freedom to choose your best viewing experience. You have no choice at all now; instead, you pay to have HBO decide for you. HBO makes you suffer without this feature because they want to foster a “consistent viewing experience across all devices”. So I guess not being able to watch content the way you prefer doesn’t qualify as a good “experience” anymore. My experience is derived from the freedom to watch the content how I like it, so to remove that freedom seems counterintuitive, foolish, and nonsensical. My friends, our preferences shouldn’t be dictated by HBO. I yearn for the day our freedom will be restored in an update because, only then, will we have the truly optimal experience we used to expect from the Home Box Office..Version:

Love the content, but the app leaves much to be desiredI really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does..Version: 50.25.0

Needs expanded screen and playback screen optionAs with everyone else, content is great, but in 2021 you should be able to have the option to: 1. Expand the screen Yes, I get that HBO wants the experience to be consistent throughout all devices, but not all devices are the same size. Even for content that clearly does not fill out any sides of the screen you are not able to expand that. Easy fix and implementation, yet HBO is too stubborn to allow it. 2. Video speed control Let people consume the content how they want to. If keeping users on your app is the goal, then give users a customizable experience. I would like to spend more time on this app, such as when I'm on my breaks at work, however given the lack of expanded full screen, I am unable to view the content as it's too small, so I don't stay on the app ***edit 2/9/22*** HBO Max has recently added expanding the screen, which is a huge option for users. Consistency seems to have improved as well. Big steps in the right direction, changing it from 1 star to 5 stars as I value adapting to customer responses..Version:

Amazing shows and content-But needs fixesThe show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing..Version: 50.30.1

The appTo start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies..Version: 50.30.1

A Little Polish to the DescriptionsUPDATE: I was offered a response by the developer. Thank you for your attentiveness. Rating increased by 1 star to reflect good consumer interaction. TY! I am a voracious video content consumer. I pay for several streaming services, and watch videos - movies & series - constantly. With my extensive experience, I absolutely love the HBO Max content, original and Hubs. Added to that, HBO Max, and HBO Originals in particular, are fantastic about including Audio Descriptions & other very helpful Accessibility features. Fantastic, and one of my all-time favorite streaming platforms, without a doubt. Please, please, please, make these tiny adjustments to your series episode descriptions: - include the *full* release dates of the episodes, including month & date, rather than just the year. - add in the descriptions when an episode is a season or series finale. (It's added work to run over to IMDB or The Verge to find when the last episode airs.) Thank you, and keep up the good work!! 3 stars to get eyes on the review. I'll update if/when developers respond..Version: 50.63.0

Best Deal with TRULY quality shows/moviesThis diverse library filled with spectacular original shows and classic cult content is honestly my favorite of any streaming service out there. Other services charge twice as much, don’t offer discounted prices without ADs and are so over saturated with low quality content that using this service rocked my entire mentality about streaming. As part of a low income household I cancelled every other app I was paying for to afford this, and then out of nowhere they offered 6months at 50% off, and just as that deal was about to come to an end they extended the offer for an ADDITIONAL 6months. I love how they exclusively stream movies that play in theaters for those of us who prefer to watch at home, and honestly I can’t see myself ever switching to another streaming service at this point. Hoping that there will be a continued discount for long time users and looking forward to the future of this app!!!.Version: 52.15.0

Much better! ..... Still no Roku language optionUpdate: Much better interface. On my phone and tablet it gives me the option to choose finally a different language. The new movies and shows recently released in the past few months made me resubscribe to HBO Max. Only thing that is a hassle and ONLY way I can view the majority of shows and movies in Spanish. Is by Airplay, and sending it to my Roku connected to my tv. Wish HBO Max could finally update their app on Roku and give me an option to do it in screen on the HBO Max app. Plus the ability to share a link to a movies or shows that you want to recommend to someone to check out would be awesome as well! Old: I have to say they have improved the app gradually. Which is nice. Now I can watch “The wire” with family and it has Spanish audio and subtitles which is a huge plus. I think more of the Latino/ Hispanic crowd will be happy now having that option on some series/movies..Version: 50.20.0

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