HBO Max: Stream TV & Movies Customer ServiceWarnerMedia

HBO Max: Stream TV & Movies Customer Service

HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals.

Get comfy, because you’ve got 100 years of epic entertainment in your hands. You’ll have unlimited access to all of HBO, together with even more favorites from Sesame Workshop, DC, Warner Bros., and more.

More reasons to love HBO Max:
Thousands of hours of hit movies, addictive series, and exclusive Max Originals.
A personalized streaming experience for up to five viewer profiles.
Collections hand-picked by real humans — not robots.
Download top titles to watch on your favorite devices anywhere you go.
A curated kids’ experience that grows along with their interests.
HBO Max Hubs devoted to your favorite fandoms.


Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal, as stated above, within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase.

HBO Max is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2020 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license.

For help, please visit help.HBOMax.com.

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HBO Max: Stream TV & Movies App Comments & Reviews

HBO Max: Stream TV & Movies Positive Reviews

Good content, bad User interfaceSorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4) My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no. Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again. All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes..Version: 50.3

Functionality not quite thereThe app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird. One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not? All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!.Version: 50.1

Broken downloads featureFor the most part, this is a decent app. The content is great, of course. Download management is poorly designed. Currently you must click edit, then scroll through your list, X out the download you don’t want, then scroll back up and click Done. It’s a lot of real estate to go through. Secondly, downloads don’t play on their own off of the phone unless the phone is taken off network. So if I have a slow or poor internet connection, shows don’t play immediately or at all, and I suspect that they’re eating data instead of playing off of my phone. Downloads only play well in these circumstances if I set the phone to Airplane mode. Finally, the Renew option doesn’t work. If I click on the exclamation point to renew, I get a dialog to Renew or Cancel. Click on Renew and nothing happens; no shows or movies renew. I can only get them back if I delete and redownload them. Like I said, it’s a decent app, but this part proves to be a frustrating experience..Version: 50.4.0

What’s up with the console versionsI love HBO max use it every day I usually fall asleep watching impractical jokers nightly only problem with that is the console version runs so bad more often than not when I’m watching on my ps5 it just randomly stops playing and when I rewind to try and let it buffer a little the bar goes out of whack and starts from the beginning with the bar showing it’s halfway through the show usually I have to reboot the app and that same problem still occurs after only barely watching 1 episode when it comes to my PlayStation I bought to media remote to quickly switch to other apps or games with it but the fact that if I wanna watch anything without issues I have to get my other remote for my tv and go on HBO max on theor that is very inconvenient for me considering I have it on my play station and I use it for everything this has to be fixed asap but I don’t see any effort being put in come on guys.Version: 50.10.2

The Infinity TrainPlease please please keep making more Infinity Train, it’s many people’s favorites on this app. I heard that it might not get a 4th season because people might now be willing to buy HBO Max for it, so other people might pirate the show. One of the reasons why people will pirate is because they’re not willing to pay that much money for another streaming service, but also because HBO Max isn’t available in other countries. Many people from other countries really want to buy HBO Max and watch the content, but it’s not available to them and you may not see the numbers you want to see on series like The Infinity Train, so if it could be more accessible to more people, more people might buy this streaming service. Edit: ok, so I got the app working, but pleaseeeee keep The Infinity Train going. Lots of kids can relate to the struggles of the characters, and it’s so well done. Edit: I got into Studio Ghibli and I’m so glad you have it on your app. Good content.Version: 50.6.0

It’s cool but...I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say]).Version: 50.2

One issueOverall it’s an amazing app, you couldn’t possibly run out of content to watch.. there’s one problem I’ve ran into to, that’s downloading movies or videos often times when the app is in the background or if the phone locks it destroys all progress coming back to see it’s not downloaded and having to find the movie or show again and download it.. you have to literally stay on the page to keep it there so it’s a shame however once done it does stay downloaded. If could please fix this I’d consider going from my trial and to full membership. However I feel my membership has been ruined by that because I was gonna use it for a week away into a area with hardly data or wifi.. it’s not likely I could get another chance either but good app just please fix that and I may consider coming back and buying a full membership.Version: 50.3

Login issues... Being asked to renew an active subscriptionI love this app as there are great shows and movies included. However, I seem to get logged out or told to renew an active subscription almost daily. It’s quite frustrating that this keeps happening. Then when I make several attempts to log in through my AT&T account, I am taken right back to the same screen to renew. After a few tries of logging in, deleting the app, restarting programs; I am finally able to access the account to watch my shows and this is after a few hours of attempts. Literally by the next day it will happen all over again. If we are subscribed, we should not have to continuously log in from every device every time we want to access HBO Max. I’ve been dealing with this for 2 months and have spoken to AT&T but it sounds like this is HBO’s issue. Please fix this so subscribers do not have to keep dealing with this..Version: 50.10.2

Could use more content, but loving it 📺When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try. So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol. My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in. But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn.Version: 50.2

Pretty GoodJust downloaded this as my subscription was included with my new phone plan. It’s so great so far but I feel like it’s still a bit lacking. Unlike other streaming services the content here isn’t diluted with a bunch of nothing, all the series here look and feel quality. This is especially true considering when browsing the associated channels. However the series amount does seem a bit limited, especially in the horror and international sections. I’d like to see more genres like Mexican soap operas and asian dramas be included. On the topic of genre they have a sizable anime selection so I find it a bit strange that they don’t have that as a category yet. And for viewing series I wish they included a time for the individual episodes so you’d know how long the show is before you start it. Overall great new app and I’m excited to see how it develops..Version: 50.3

Forced into HBO MaxI liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point. I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly..Version: 50.2

Not able to watch downloaded movies without service?I recently downloaded a couple movies in preparation for a long plane ride. I was quite excited that this is now a function and I was even going to give the “Raised by Wolves” show a try. Once in the air on the plane I was unable to access the app. Every time I opened the app it came up with an error that HBO MAX couldn’t connect. Me, a rational person, wasn’t concerned because I had downloaded movies. But the developers of this app decided that if the app is unable to get service you would be locked out of the app by a barrage of error messages, restricting access to any content you may have downloaded. What is the point of downloading movies if you are unable to watch them offline? The downloaded movies need accessibility while you don’t have service. Severely disappointed by this failure on HBOs part. (Intentional or not).Version: 50.4.1

It's okay, but could be betterFirst of all – great choice of titles, kudos to HBO for winning over the shows like South Park and Friends along with the all-time favorite HBO originals! As for the app itself – the UI/UX is not friendly at all. E.g. traditionally on iOS there's a back button in the upper left-hand corner; it is here too, except that only the left half of that button takes you back, and the right half takes you to the list of episodes... I guess it's convenient, but it's really counterintuitive. Same thing with the preview pictures – tap in the middle takes you to the episode's page, but tap in the corner starts playing immediately. Just make buttons look like buttons, and if it's two buttons, make them look like two buttons – don't re-invent the wheel. Also, please add support for iPad's Smart Keyboard – it shouldn't be too hard..Version: 50.3

This shouldn’t be considered “mobile”This streaming service took all of the good shows from other services and made a nice looking interface yet still can’t seem to understand that the app is horrible. The worst thing about this service/app is it uses and extremely large amount of bandwidth so if two or mor people are trying to watch in the same house you will have to spend hours waiting on a show to load which brings me to my next point... THIS APP DOES NOT SUPPORT ANY CELLULAR DATA! If you were expecting to watch some shows or movies on a road trip sorry you can’t this “mobile” app requires a stable wifi connection to even start a show! This app is horrible the only reason that I give it more than one star is because it has good shows and okay movies..Version: 50.8.0

Watchlist Option/Auto Play?I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out. Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company. All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed..Version: 50.8.0

Great content, kinks in usabilityDefinitely room for a lot of improvements with download function on mobile. Many times when I try to select something from the downloads section that I’ve already downloaded it will glitch and tell me I need to be using wi-if to stream. If I try multiple times or close and revisit the download section it will right itself and start the downloaded video. Anytime you close or switch between the app (if you get a quick text etc) it completely resets and you have to go back through all the steps to get to where you were, which is troublesome if you’re streaming from a phone. Wish there was a longer pause in the app holding your place. All the new content is excellent and the color scheme of the app is great contrast for visibility. Just needs to be a little more reliable/consistent..Version: 50.3

Love HBO MaxI didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all..Version: 50.0.1

Great title selection. Horrible interface.This post is mostly about the interface. I feel like the discovery/home page is very limiting in titles. Instead of just providing and endless list of scrolling, each section just has a set of 8 or 9 movies to choose from. There’s no “suggested titles” when you click on a show/movie to get me to view other similar titles. Lastly the most annoying thing is on mobile when I go to adjust the volume, it brings up the time scroll bar and all the other settings in the viewfinder...you seriously couldn’t develop just a tiny volume pop up to show you controls rather than putting all that extra stuff on the screen and interrupting the viewing experience? Hope this review actually gets read and you guys can fix some of those issues. Especially the volume thing..Version: 50.2

It’s fineWhen seeing negative reviews I always try and go though a bunch of them too see what people have to say rather than just accepting the star ratings given. That being said, I find that more often than not countless bad reviews on products and services are a result of user error or downright incompetence. I use this app on iPhone 11 Pro Max, iPad Pro, ps4, and my laptop. Works just fine 95% of the time. People tend to be too critical and it’s not a companies fault that a large majority of the population lack the mental capacity to solve the smallest of problems. The only issue that I have is that from time to time my show will freeze and I’ll have to go back to home screen and restart it. Other than that I have no problem finding things, playing things, enjoying things. If you are seeing a show in “continue watching” and want to see ALL the episodes available, select it, and when it pops up click on the series the title just ABOVE the thumbnail and all episodes will show up. It’s not hard to figure out. So for me, HBO please work on the occasional freezing/glitching and the addition of an auto play on/off option would be nice. Other than that I love the app. Thanks..Version: 50.3

5 ⭐️ for HBO but 2 ⭐️ for the restI had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars..Version: 50.0.1

Fix the listSo I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections. The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list. First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page. Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it. While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me..Version: 50.0.1

Search FeatureWould be nice when browsing specific genres for example “Action” movies to be able to choose most popular action or newly added or alphabetically to name a few. Also, I notice while I was downloading a movie I started browsing other movies I may like. Then I got a pop up that my download was interrupted and so I went to that to check and continue the download. But now I have to restart from the beginning my movie search. HBO has hundreds of movies. It should allow me to go back to exactly where I was instead of start over from the beginning. I think you guys should have a focus group go over all aspects this App to make sure it covers all the bases. HBO has the resources to launch the best app ever. You shouldn’t be getting so many bad reviews HBO!.Version: 50.10.0

Problematic with iOS 14 and ChromecastA pretty good app but it definitely needs work on its Chromecast connection. This is important, of course, since because of contract disputes, it can’t have any of its Max content seen on Roku. So, naturally, it’s a good idea to cast it to one’s big screen via Chromecast. But it doesn’t work under ios14. Not at all until Local Network is turned back on in manual settings— Apple reset it— but even then very glitchy and slow and “how do I do this?” Once Local Network is on, it just churns to connect. It will get there from the main screen (not the program) eventually, in my experience so far. But mainly, I’ve been casting from an old iPhone 6, which doesn’t have these new operating systems. Works fine. So: Apple and HBO Max and Google, please pull up your socks and get this seamlessly working, as it was before iOS 14..Version: 50.4.1

8/10, only a couple things I’d changeApp is great for the most part, but there are two changes I’d like to see. First of all, it would be amazing if there was split view functionality to make multitasking easier while watching shows on ipad. Second, I feel like the app is too quick to jump to off-line mode whenever Internet connection is lost. Sometimes I will momentarily lose Internet, or accidentally lock my device which causes the connection to reset momentarily, and the app immediately jumps into off-line mode. It’s more of just an annoyance because then I have to manually go back to my show/movie instead of it being able to just wait for a second and continue playing when the connection comes back Otherwise, app is great!.Version: 50.8.0

Maybe a few bugs?I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone). Otherwise, it’s a great subscription, I just think the app just needs more optimization..Version: 50.1

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