HBO Max is a premium streaming app that combines all of HBO with even more must-see TV series, blockbuster movies, and exclusive Max Originals.
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HBO Max: Stream TV & Movies Positive Reviews
Great catalogue , super buggy app thoFirst the good. This streaming service really delivers for the price as far as content goes. The overall selection of movies and shows contains more a list movies than any of the other services and it’s not filled with overflow of b movies most other services seem to offer. Of course the HBO original content is always top bar. Hard to complain about the quality of material on here. Overall the movies stream just fine on my roku and iPad, and I don’t have blazing fast top dollar internet either.
Second, the bad. Man this app feels real buggy. The app loads slow, changing between genres loads slow(like one of those webpages with way too many advertisements on it). Even accessing the basic navigation moves slow. Every click left, right up or down just takes a minute to register, and once it does it fires off how ever many times you click, so only click the arrow once, then just wait for it to catch up. Finally I do not even attempt to watch trailers anymore, as it always crashes my roku. I sure hope HBO is tackling these issues as it seems I am not the only one.
Again I will say, I have no issues when it comes to the steaming of movies and shows, which to me is the most important thing. But for a premium app that’s in the $13 a month ballpark I would expect a better overall product. Adding a scene selection feature to movies would be very nice too..Version: 50.20.0
Edit: Issue Resolved - Apple TV Version BrokenAfter the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button..Version: 50.30.1
Refine airplay streaming capabilities ASAP!!!Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎.Version: 50.45.0
Love the content, but the app leaves much to be desiredI really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does..Version: 50.25.0
Amazing shows and content-But needs fixesThe show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly.
Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing..Version: 50.30.1
The appTo start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available.
The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data.
Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies..Version: 50.30.1
Great app - customer communication needs some work.I originally had this rated as one star, but since I was able to get it working, I thought it would only be fair to change my review. However, I was the one that fixed it and not HBO or Apple. Apple attempted to assist me, but felt it was more on the HBO side of the app, but messages to them went unanswered for over a week. Apple was also quick to refund my purchase when they made the change, and removed the app from the Apple TV lineup. The app itself is pretty good. It is easy to navigate, has plenty of entertainment value, and I like the fact that they are offering current movies the same day they appear in theaters. I am certain that will change once this COVID-19 situation gets straightened out. Around till then, this definitely provides enough entertainment! I utilize this on my Apple TV, my iPad, my iPhone and my Google TV in my bedroom. Once I got one to work, they all synced up together and I was good to go..Version: 50.40.0
Great content, very buggyHBO has a great selection of content (some of the most interesting, I find), but what’s really been dragging down the experience are the small interruptions in audio and video that, while they don’t make the experience horrible, are very distracting and frequent enough to make me feel like I’m just waiting for the next issue to pop up.
More specifically, the audio will blip out for just a second either just once or a few times in a row without any pattern or reason. The video will either pause and load or cut out for just a second altogether. Again, it doesn’t completely ruin the experience, but it does make for consistently frustrating interruptions.
I’ve used the app on my phone as well as casting it to a Chromecast, both of which experience the issues. I tried the PS4 app, but that crashes completely and doesn’t even load now. I’d really like to see more reliability in the app’s performance so I can watch without actively waiting for the next interruption to crop up..Version: 50.30.1
Much better! ..... Still no Roku language optionUpdate: Much better interface. On my phone and tablet it gives me the option to choose finally a different language. The new movies and shows recently released in the past few months made me resubscribe to HBO Max. Only thing that is a hassle and ONLY way I can view the majority of shows and movies in Spanish. Is by Airplay, and sending it to my Roku connected to my tv. Wish HBO Max could finally update their app on Roku and give me an option to do it in screen on the HBO Max app. Plus the ability to share a link to a movies or shows that you want to recommend to someone to check out would be awesome as well!
Old: I have to say they have improved the app gradually. Which is nice. Now I can watch “The wire” with family and it has Spanish audio and subtitles which is a huge plus. I think more of the Latino/ Hispanic crowd will be happy now having that option on some series/movies..Version: 50.20.0
Good content, bad User interfaceSorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4)
My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no.
Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again.
All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes..Version: 50.3
Great with a few problems...First off I love the selection, I can finally watch all of New Who in order, I've been able to rewatch a lot of my favorite shows and movies. (Except for GoT I'm never watching that 😂) Overall selection wise the app is amazing on both my phone and TV.
However there are few issues I have with the app too the biggest being the UI, I find it difficult to rewind and start over an episode or movie.
So my suggestion would be to rework the UI both for the main menu and when you're currently watching an episode. Other than that Max is my favorite platform due to the great selection of shows and movies that I like as well as movies I've never seen, I feel like I could watch two new movies a day and never run out of stuff to watch.
Overall I give it a 9.5/10 the only downside is the UI, if it gets changed it will have a perfect score ok n my books..Version: 50.15.1
Constant crashing on Apple TVStarted a few weeks ago. Captions should come on by default, as they always did before, but now 1. They don’t come on, maybe once out of every 20 reboots, and 2. When they do turn on, they are in Spanish or Portugese, and 3. When I turn them on while watching, the app crashes. I reboot the Apple TV and hope for the best. HBOMax “help” doesn’t address this issue at all, and when I tried to send a message, guess what happened? Yes, the help website crashed. So, no help. It works fine on both iPhone and ipad, btw, so it’s not my network connection or speed. Everything else on Apple TV works fine, including captions. (I’m hearing impaired) and I have un- and reinstalled it, and also reset Apple TV and reloaded from scratch. Hope somebody sees this here, as I have no other options left.
Update, a few days later: It suddenly works, so I’m guessing a little update/patch just went out. So it’s either a happy coincidence, or, Thanks, HBO!.Version: 50.20.0
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