AncestryDNA: Genetic Testing Customer Service

AncestryDNA: Genetic Testing Positive Reviews

I found my real fatherMy mom never told me that my dad wasn’t my real father. Due to her remarried when I was born. I only found out when I did a DNA test here! OMG It was so heavy. I found his wife on FB. She had no idea I was born. It could’ve gone really bad but she was heartbroken that my real father never mentioned that he had a daughter at age 17. Anyways she is amazing and is welcomed me in with my real dad to get to know them. I spent a few days w/ them spring break 2021. My father and I are a lot a like. Had same eyes did the same things with our food. We even loved the same things. This was the best experience I will never forget it. I just wish it didn’t take 48 years to find the truth. I even found out I have 2 half sisters. My kids and I are looking forward to the future of our new family. If you’re wondering how my mother felt about this she said the guilt ate her up. She relieved that this secret is finally over. The father I called dad is also happy for me. I always knew I was little different from my brothers and sister. They also couldn’t believe what my mother did. Life is crazy, this would be a great movie! Cheers and you never know what or who you might find with this test. Just roll the dice and do it!.SweetrighthereVersion: 6.5

After 50 years I was united with my birth familyThank you ancestry DNA I was given up for adoption by my birth mother who I met at age 21.I was given a name and a college that my said to be biological father attended and that was all the information that I had .I waited over 50 years to build The courage to find out about my biological father and his Family.. thanks to ancestry DNA I saw many matches of relatives including a first and second cousins we shared communications and confirmed that we were family and that was indeed my father. I was completely amazed and in tears to see so many family members over 500 or so for someone that never knew her biological father‘s family I am so thankful to God and ancestry DNA for making this miracle happen. I must say my father passed two years ago but I now share the love of all my aunts and uncles and so many cousins. I have beautiful pictures of the Reunion I would love to share with ancestry. Thank you ancestry DNA for making this miracle possible Sandra Stanfield.Candi girl 57Version: 4.1.1

A long time coming!Recently I have had the fortune to have two members of Ancestry reach out to me. They were aware of DNA that had a high probability that would lead me on a path of discovery. Discovery, well that’s an understatement. It turns out that we are close relatives one being a first cousin & the other a niece. You see I’ve been an Ancestry member with the goal of identifying my biological father for several years & I hit a gold mine. Not only did I find out who my father was but also discovered a group of people that are my family. With a few text messages & face time I realized that I was accepted with open arms & hearts . I’m a fan of the Ancestry TV show & I have enjoyed seeing people find their ancestors & the eye opening revelations and heart felt reactions . I was always hopeful that one day that it would be my turn them bang it happened. Thanks to this wonderful program it has great value, priceless..Happy & sappyVersion: 5.24

Short WaitI am super happy with the wait time on this! I have not gotten my results yet, but only has taken about two weeks for the final product! It took four days to be shipped from my house to their lab. It went from their lab to sample being processed in two days. From the DNA being processed, it took to days to go to the next stage, DNA extracted. Four days later it went from the DNA extracted, to the DNA analyzed stage! It took I think five or six days to finish DNA analyzing stage. Now all I have to do is wait a couple of days and my results will be ready! Thanks Ancestry! (By the way, I bought this on the $60 sale, I expected the wait time to be WAY longer since it said the processing would take about 6-8 weeks, and since there was a sale going on, I thought it would take even longer, since there was a sale and the demand was probably high, it only took about two weeks! WAY LESS THAN WHAT THE WAIT WAS!!!! THANKS AGAIN!!!.RōbloxPro12Version: 3.11.1

I love itI’ve always been interested in my family history and AncestryDNA is probably the most accurate app to use to find that out. My only concern is that me and my brother both got a kit, but for me it said I was 17% Scandinavia but my brother had none. It used to say I was European Jewish, then it was removed but my brother still had it. But it does say me and my brother are both Eastern European, me 8% and my brother 16%, so that’s pretty accurate. There was a few differences on the low confidence regions, but that’s ok cause after all, they are low confidence. I defiantly recommend to buy a kit though because they will continuously update it to make it accurate. Maybe it’s just that I am more Scandinavian than him and he has little Scandinavian in his blood because I seem to have more on our dads side and he seems to have more on our moms because he had a lot of Western European (on my moms side my grandmas from Germany) and I have more Italian than him (my dads mom is from Sicily). So yeah, all in all pretty accurate. Great app!.VeryManlyManDudeVersion: 3.4.1

My Amazing Ancestry ResultsGetting my ancestry results back was so exciting and it was my first time taking an ancestry DNA test. The reason I decided to do this because I wanted to find out where my ancestors came from and find out my characteristics. The results came back and a huge portion of my DNA comes from Western, Northern, and even some parts of Eastern Africa which I thought was cool! But the surprising results was that I’m 1% Native American and 7% Scottish which was a huge surprise for me. I had no idea! Ancestry DNA does an amazing job showing the regions on the map as of where your ancestors may have came from, and what I like as well is that it shows who you are related to. It shows who you have a common DNA with and I have so many family members all over the U.S. AncestryDNA is amazing and I’ll definitely recommend it to anyone! Five Star Baby!.BrianAncestryDNAVersion: 6.13.2

Read this if you have complaints about accuracy!!!People! Even if you have ancestors with a certain ethnic make-up it DOES NOT necessarily mean that you will inherit those specific genes!!!! If your Mom is fifty percent German and fifty percent Irish and your Father is fifty percent Swedish and fifty percent Middle Eastern it does not necessarily mean that you will be twenty five percent German, twenty five percent Irish, twenty five percent Swedish, and twenty five percent Middle Eastern! You could receive results that you are fifty percent German, thirty five percent Swedish, and fifteen percent Middle Eastern. This test measures YOUR genetics, not your Great Aunt Ednas’. And yes if you take the test more than once you may happen to get a variation of like, one percent, but duh! Not every cells DNA in your entire mouth is going to be the perfectly exact same, that’s just not how science works! There’s always an exception people!.Are You Guys Serious?Version: 4.25

Great and Interesting ServiceHad a great interest in using ancestry ever since I was a child once I learned half my family was wiped out in the holocaust, which left many gaps in my lineage and family tree knowledge. However, I went into this fully prepared that there probably wouldn’t be any records remaining due to the nazis trying to cover up the atrocities. And I was right in that aspect. It’s not ancestry’s fault for that at all, even if I was a bit disappointed that I couldn’t find any leads. I did find a ton of information and interesting records dating back to the 1690’s on my fathers side though as well as the estimated percentages of my ethnic backgrounds. It’s a truly fascinating process and if you’re at all into family history or genealogy this is a must have service..ElusiveSAMOVersion: 5.16

Thank you AncestryDNAI just want to tell you thank you, I took this test about a year ago to see we’re my ancestors came from and I found out so much more just yesterday I found out who my dads fathers family is he never new what his father looked like or anything about his fathers family in tell yesterday only new his name I texted my second cousin who had the same last name she told me to text her other cousin that told me everything about his family and are stories matched up and now my dads got siblings that want to meet with him he’s spent 37 years not knowing if he would ever see what his father or family looked like and AncestryDNA made that possible thank you!!!!.Lord Anth0nyVersion: 6.20

Just a noveltyI was very interested to see my results, and each result I get is different from the other. Also some ethnicities are just merged with others and not specific. I’ve also noticed, since I have traceable roots to Natives, and my family truly looks like we have to native roots that we do not test for having any native. I look at the map they’ve tested, and there is no way it would show up anyway, because they didn’t test most of North America or Canada! They write this off as it skips generation, or you just didn’t inherit any. How’s that when you only tested Texas/California surrounding areas, but my ancestors are from Delaware, Pennsylvania, and Maryland region! They do not all have the same DNA factors, and they do not all look a like! This test gets complete fail if you have Native Ancestry!.Nicki0913Version: 6.14.2

So Happy that I checked my DNA Story!!!When my wife Kristal and I had our DNA checked out with AncestryDNA, I had no idea at all, zero, none at all that I had any Irish in my DNA profile, and not only do I, it’s the Majority single contributor to it!!! This knowledge spurred me on to find my Irish relatives, again whom I never was told anything about, at any time, and behold I found her!!! My Great Grandmother Mary Carr was from Ireland, and she had emigrated to Canada with John Maves, a German. Their daughter, Kathryn Maves is my Grandmother on my mom’s side of the family! This years was the first year that I was able to celebrate St. Patrick’s Day, knowing that I am actually Irish too!!! O the joy of it all!!! Not only am I Irish, I also have English, Scottish, and Welsh too!!! Absolutely Thrilling!!! Thank you AncestryDNA!!!.Windrider991Version: 4.8

One major annoyanceThe app is pretty good, with one major annoyance. I don’t like notifications from apps because many apps use them to get you to open the app for no reason. Apple includes how often apps are opened to rank popularity. I generally deny apps permission to give notifications. I gave this one permission since I get very occasional messages from relatives. About every other week this app shows a badge, implying there is something new, but when I open the app, there is nothing. Super annoying. I hate being tricked. I went to their support chat to discuss my concern. It said I was #2 in line. 15 minutes later, I was still #2. So I came here..BlatayVersion: 4.32

Such Interesting information.I am turning 80 in July. I remember so many wonderful relativesI I had the privilege meeting and knowing. It saddens me my children and grandchildren will not have the experiences I remember as a child. So I have tried to document as much as possible. As each young person is marrying or having children, each new group of relatives is a new experience of researching and blending the new families. The new Cousins, Aunties, and Uncles not forgetting wonderful new Grandparents. I have much appreciation for the information and the joy of being introduced to hard working ancestors who have contributed to our traits and characteristics we are still honing today..Aunt BeautyVersion: 7.0

InterestingI did this finally after wanting to for years. It was interesting at my results, but I don’t know how to read them honestly, but am also not particularly happy because I know I’m Cherokee Native American and it doesn’t tell me percentage or anything and that’s the only reason I did this DNA. My mother and I have recently discovered we were, but we were not sure how much we were because her grandmother; my great-grandmother is full blooded but she died before me and I am still stuck and struggling with how to read these results. It was however easy to do the test, but I am not sure if it was money well spent or not lol. But I’ll give props on the fast it was delivered etc and the regions that my sample was or is whatever lol but I need more in depth explains please..Dj ChelVersion: 3.5.1

Would love one feature…I’m enjoying this app. Connecting with a few distant relatives. I would LOVE to have a way to look at the profile of the person messaging me however. I’ve gotten some messages from people but cannot find them on my match list and no option to go to their profile. It tells me the relation at the top below their name, but my only option is to block them. Can we get a view profile option or am I just missing it? Otherwise like it Edit to add….I found the search feature so I can find the profiles of those who have sent me messages. So I changed my rating to 5 😀.MelliebelleVersion: 6.19

My DNA does not seem to be credible!I know that my great parents down the line are from Spain. I don’t have any evidence of Italy, France, Portugal and especially Africa/Bantu. I can see Morocco, because there was much influence in Spain, but Bantu is ridiculous! When I first received my DNA, it said I was 2% European/Jewish, which I can also see, because of the influence of Jews in Spain and my first and last names are Jewish. Now, that was removed! I believe that DNA’s are being mixed up and they are not accurate! The updates are not an accurate improvement! I am very disappointed and so are some of my friends. They claim they have proof from their family line, that they are Jewish, yet it was removed from their DNA..Miriam TiernoVersion: 3.13.1

Missing piece to my life-puzzle foundI never thought this could/would happen: Almost three decades ago when I learned my biological mother’s name and subsequently met over 60 of her relatives, one of them told me what she knew of my biological father which was he had sons. As my busy life moved along raising my children, career, and so on, I figured it was unlikely if I did have brothers that I would ever know them. He was in his late 30’s when I was born and given up for adoption. Well via Ancestry I matched as “close family” with one of them. Now we are in contact and time will tell how what our future holds. Thank you Ancestry for all your dedication to these important matters. Sincerely, Anna May.Anna May AMJVersion: 3.17

Ancestry changed our lives!My Ancestry journey has been amazing. The longer I research, the more I feel like I am just getting started. My mom was adopted and it was our understanding that there were no records available, not even a complete birth certificate; that is until Ancestry DNA came into our lives. Now we know that she is was of 14 siblings; and that is just what I have learned on my others side. This journey has changed our lives forever, we know have close relationships with relationships that never could have possible without Ancestry! It has truly changed our lives. Thank you so much!!!!.Just Me playing gamesVersion: 6.3.1

Amazing accept for 1 thingThis app rocks and is easier to use then the regular ancestry app for dna but some people’s results are a little different then just using the regular ancestry app or the website on my computer. For example my dad(who shall remain anonymous) is said to be 81% Europe South on my regular ancestry app but on the AncestryDNA app it says he’s 82% this has happened to some other people I’ve seen to. I understand that some results will change in the future but I would like u to make some improvements on this just so that the results are the same on all ancestry products and apps. Thanks!😀.MikeTheSonicFanVersion: 3.11.1

Good basic functionality with some frustrating lapsesMost of the basic functionality is there and works well. However there are some frustrating gaps when compared to the browser based version. First is the issue of persistent hint leaves in the tree view long after all hints for a person have been addressed (ie no “new” hints remain). These are understandable for minutes due to the need for data to synchronize, but they persist for hours and days after all hints are addressed. This makes for confusion and wasted effort rechecking indicated hints only to find there are none. Second is reduced functionality in the app vs the browser when viewing documents. Where it is possible to page through a document in the browser it is only possible to view a single page in the app. So for example if the user wants to see the page before or after the launched page when viewing a census document then the browser is the only option. This cannot be done in the app. Third is the search function. This is severely restricted in the app. The browser version has far, far greater functionality..Curmudgeon999Version: 3.11.1

Not providing too much added value....compared to Ancestry app.Ancestry DNA app could really do so much more. But app is not dynamic, and really a big let down compared to the full functioning and dynamic ANCESTRY app. Here is what you guys need to focus on to be a 5 star app. More intuitive menu to quickly toggle from one DNA profile to another one which is managed by the same person. Improve your messaging functionality. I waste too much time messaging someone and never hearing back because they no longer are an active member of Ancestry. This is a huge disappointment and bringing down the overall value of ancestry DNA and the use. You need to clarify this ....who has an active membership and who does not..JGac5576Version: 5.18.1

Glad to know my rootsIt was exciting to trace my roots back to before my family came to the US. However I don’t want to be hounded by constant requests to pay for more services. I haven’t seen anything that is worth paying more money for yet. Also I feel like the website and app could use some improvements. It’s not as user friendly as I would like it to be. I’m sure that you guys could benefit from sending out a survey about improvements your customers would like to see and brainstorming ways to make your site/app more enticing. I do like the services that you offer with the basic package and dna test. I am giving 3* because I believe there are some definite opportunities for improvement..Robnation101Version: 4.4.1

So good to knowToday I received my Ancestry DNA results. I was amazed! I was happy to realize what I always believed-that we are all connected. I discovered my ancestry was from Nigeria as well as from Scotland; from Cameroon as well as from the UK. I was just amazed at how thorough the information was. It was fascinating. I shared it with my children and they are now excited to receive their own sets of results. My grandmother used to say, “what you don’t know can make a whole new world”. And boy was she right. I’m excited to know who I’m connected to in this big world..SirriouslymarceyVersion: 5.22

Finding My ClanFive years ago I did my father's line. not Ally enjoyed it but did not make a copy. Now, I am working on getting my ancestors Temple work done & I discover I have many relatives going very far back in time, with their work done! Next, I get Ancestry DNA and get a surprise! I am not exactly who I thought I was, so now I am trying to do my Swedish Grandfather's genealogy and make contact ultimately with his families clan. All the tools are here to do that. This is very exciting and rewarding work. All my children have their DNA done now so we are marching forward discovering those roots from which we sprung..Paperbackwriter78155Version: 3.1

Review is for the appApp: Easy to use,navigate, quick activating the kit is easy and dummy proof. Less than/about 3 weeks to get results during promotional period. Purchased 3 kits and sent on different dates to get an average idea of process time. _______________ Results: nothing life changing or astonishing. If you know your parents, grandparents, and have a somewhat idea on the evolution of mankind or a sense of migration, war, and the slave trade, you’ll better understand why you have certain regions in your dna. It can still be fun to do with family members. _______________ Con on region results: North, Central, And South America are in one region for example. Might not be as helpful for someone who has a dad from N. America and a mom from S. America. It’s not going to be 50/50 or close to it (because of European & African in them), but your half might be even less because together your parents are 30-40% total of this region..Cheese n riceVersion: 4.8

MatchesI prefer the way the matches showed before. It was clear and showed the cm’s without having to click on the person. Also, my ethnicity showed one thing on my site and something totally different on my mother’s matches prior to the update. Currently the match on my mom’s site shows as my prior estimate. I called to find out which one was correct at the time but you cannot get ahold of anyone who can do more than look at the site questions to answer you leading to frustration and the feeling that I cannot necessarily trust Ancestry’s estimates. It would be nice to be able to have someone that can forward the question to a person that can answer dna questions..SilverkVersion: 4.6

Somewhat interestingI was excited to do this, and the results essentially mirror what I expected. Unfortunately, there are three overlapping maps and no explanation or percentage estimates for how my DNA matches to the different maps. It would be nice to know if my ancestry was 100% from the bigger map, 80% from the smaller map, etc. Sounds like others have received that kind of info. but I did not. Also, buyers should be aware that when you buy the kit and nothing else, all you get is basically a map or set of maps, and some basic Wikipedia- type info. that is generic to that particular region, which is fine, but I guess I was expecting something more..Rockett2Version: 4.3.2

Accurate, Fantastic and Helped find adopted FamilyThey went on to meet their real grandparents, parents and cousins. Because of state laws that previously left them at a dead end with no hope in site, these have been able to break that barrier. They no longer ask “who I am” or wonder about medical history. I also purchased tests for various members of my family on both sides to test accuracy—they showed up EXACTLY as the relation they are! I’ve since helped others to purchase about 15-20 dna tests since then! bravo ancestry!.StaceytoyVersion: 3.13.1

AncestryDNAI just wish all my family and friends would take advantage of this wonderful experience and together all of us could learn about where we came from and what OUR FAMILY IS MADE UP OF. I truly believe that as a retired Chief Of Police and my nearly 50 years in Law Enforcement there would be so much more knowledge gleaned about who we are and what makes us tick as parts of the human family. I totally believe as we do gain more knowledge about DNA we will discover so much about what makes us who and what we are and why we do what we do. VERY VERY VERY INTERESTING..RebelcopVersion: 3.13.1

New Features Great, NOT HomepageI love this app, it helps me look through so much research on the go just about as easily as a desktop. I’m pleased and excited about the latest update to the new DNA Matches page- it looks very useful. However I miss the utility of the old homepage, where so much was displayed like a dashboard. Now you have to click on a tab to see if there’s anything new or worth looking at, whereas before you both saw some useful data and saw updates as soon as you opened the app..3reynoldssVersion: 4.4.1

ConnectionsI have several related individuals listed, the closest ones are not members on Ancestry site. This program doesn’t allow / provide a way for me to contact them. Why! Nor, does it take you to the related people’s, co-match in their tree. I was disappointed that it just gives you a list of trees you’re relatives are in. WHERE? I have twenty five thousand relations entered. How am I supposed to help the people who contact me, find their relationship to me? The commercial looks great and if this testing did what they portray it does, that would be great. IT DOES NOT!!! It’s just another expensive toy....AnakathizoVersion: 3.3.5

Don't expect to receive your results right away!The app is fine. But be warned, the process of receiving your results is lengthy (2 months?). I ordered my kit during the Thanksgiving holiday. While I sent my kit back to them right away, they have not processed it yet. And they are still many steps away from providing me with the results. At the current pace, I don't expect to receive the results until after the new year. If you set that expectation (long turn around), you'll be just fine. But if you expect to receive your results within a week or two, you will be disappointed..Francois4GoodVersion: 4.1

AncestryDNA resultsJust got my results back. I was hoping for more where the tree was involved. It turns out you have to buy a membership to see any results there. I have two first cousin matches then an unlimited number of 3rd and 4th cousins which mean noting to me. So I found that to be fairly useless. The ethnicity was interesting but not a huge surprise. The traits were the best section of all it is the most fun and interesting facts that were pretty much right on. I’ll have to give it time to see if I enjoy the rest any more. However I’m sure I won’t buy a membership as the tree is still very manual and not clear..DaGiMaLVersion: 4.2

Mostly favorableI like Ancestry, for the most part. But there are some actions that are hard to employ. Like fixing relationships on the tree. Seeing the tree each time it shows something different. I want to view the entire tree at once. And lastly reading messages. Very difficult to find and respond to. However, recently Ancestry has made other things easier than a year ago. I appreciate those things..Grandmama 69Version: 7.0

Finding Family Members, through DNA Results.It is really interesting to find Family Members, through submitting a saliva sample. When I googled it, it gave that the Information is 99 per cent accurate. I have found a few Family Members so far, through The Ancestry..TuwususVersion: 6.20

Full of promise but lacking in substanceThis app does not appear to update. Several weeks ago, my mother received email notification that her sample had been received but the app has not updated for this step. The same issue appears with my login. All the bells & whistles but lacking in connectivity..Intrepid & inquisitiveVersion: 6.1

Je kiffe tropGROS COUP DE L’ANNÉE!.YuyujekiffetropVersion: 6.21

I need HELP finding my family .I.NikkilillylucyVersion: 6.4.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.21.1

AncestryDNA: Genetic Testing Negative Reviews

Stick with the DNA don’t download the appHonestly I have been a fan of ancestry for years I even gave my family DNA kits for Christmas a couple years back because I am truly interested in family history. The DNA side is fantastic but the tree and subscription could use a lot of work at least when it comes to customer service. I had paid for a traveler subscription for eight dollars a month and after two days of the subscription I was no longer able to access documents so I reached out to ancestry for troubleshooting they basically told me to log out of the app and re-download it which I did it still doesn’t work I am unable to access any documents. So then after speaking with them I asked about a refund if I was unable to access the services they were providing they told me that is not possible. I honestly don’t understand charging someone for service they are unable to use when they reach out to you for help. Like I said I believe in what they’re doing and I love the DNA side of the services however when app isn’t functioning and you can’t access your subscription that you paid for and you can’t fix it or reimburse the customer that’s when things get a bit shady..Homest26Version: 7.12

App dose not work!My spouse and I both are waiting for the results of our DNA test. We have been receiving notifications through email on the progress of our results however according to the app they haven’t even received our kits back at this time. When attempting to contact them the computer tries to guess the issue based off key words and then gives you links that it thinks may be helpful. You are given the option to escalate your questions which may possibly get you to a real person. The first time I did not and was told someone would email me. No surprise, I didn’t receive the email. I contacted them again and went through the whole process again of the computer’s wrong guess work. The second time I actually reached Barbara who didn’t pay attention to the actual issue. When I finally got her to understand that there was a problem with the app her resolution was for me to delete the app and wait for it to reinstall. Well, I have no problem in deleting the app but once deleted I will not reinstall it..Only good to earn points.Version: 5.18.1

DNAI purchased a DNA kit for myself at Christmas 2019 and had the results within about 5 weeks. I was amazed at the results. I purchased kits for my stepdaughter, wife and mother in law. The kits were all sent off around May 10, 2020 and my step daughter got her results within a month. It’s been close to 2 months and the DNA progress isn’t really moving. If 3 were sent in the same day don’t expect to get results anytime soon on some. I purchased another kit for my mom and it has been “processing” since May 27 and today is June 18. I watched the videos and once the kit is “processed” machines and computers pretty much do the rest. Not sure why the business is running so far behind but I would like to know. I was thinking about 4 stars at first but...I also found out that if you are a Mormon you get free access to the site, everyone else has to pay. Ancestory, DNA, and findagrave are all ran by the same company and they cater to LDS..Jake charles russellVersion: 4.34

Worst DNA site, gives very little info without looking to get more $$$I received my DNA results today and I feel all Ancestry wants to go is sell me something and get me signed up since I’ve been reviewing my matches, I find it the worst DNA site to navigate of find any useful information. All it does is try to make me sign up so I can find how I’m related. I find it extremely annoying that I’ve paid to share my dna with Ancestry who will charge to share my info with others and give extremely limited information on my DNA matches. I’m not referring to info the person is not willing to share. For eg, if comparing me with a relative it will say what a common person on both of our charts are to me, eg 1st cousin but will not reveal the relationship to the other person & when I try to search deeper it tries to get me to sign up. My heritage does share this information. Definitely the worst site and will not be recommending to anyone..CdhjdyjVersion: 7.1.2

Interestingly LameI was excited to purchase this app to learn more from my Ancestry DNA results. Ironically, none of the responses I gave matched what my DNA should have shown. Each item has a disclaimer stating that the genes can be different than what the science shows they should be. Really? And the purpose of this app is what exactly? Each item you answer the question they ask, eye color, hair color, does asparagus make your pee stink, do you have a cleft chin, etc. For every one (no exception) of my responses, and I know myself pretty well, the answer was that my response does not match the science. Example: I have brown hair but I should have dark hair. I have green eyes but I should have blue eyes, etc. Each item was a non-match! How’s that possible? Didn’t learn anything new about myself that I didn’t know before buying this app. Waste of $9.99 for me. I hope your experience is better than mine..MarakGVersion: 4.3.2

Horrible service, do 23andMe insteadI ordered the kit three weeks ago, and when I try to track the package the only information on the site said that it was shipped two days after I ordered it, and put it on a truck the next day. Then for the next week and a half, there was nothing, except that the delivery day was supposed to be over a week ago. UPS has no further information about it, and USPS also never received it. I called Ancestry on the phone and all they did was tell me to keep waiting for a few more weeks. I asked if I could cancel it, and they said if I cancel it, there is a $15 restocking fee. A restocking fee for a kit that I never received! Unbelievable! What a bunch of crap. These guys apparently don’t know the meaning of the customer service. I would recommend NEVER ordering anything from them, and going with 23andMe whose customer service is light years ahead..MisccrlVersion: 4.36

RatingI am finding the actual information of origins is less than accurate. My full brother looks like me except that he has lighter hair was given results 88% Italian/Sicilian, 12% Maltese. I got results of 84%Italian/Sicilian 10%Maltese and the rest English/Welsh and 1% Nigerian? I have a cousin who’s father is my mother’s cousin and her mother is my father’s sister. In addition, our mutual grandparents were cousins. Her results were Italian/Sicilian/Jewish and some Phoenician. I have very light greenish gray eyes like my brother. The trait match said that I have an 84% match to my dark eyed cousins, most of which have light green, gray or blue eyes, even with dark hair. Despite our Italian/Sicilian background are we an anomaly with all these light colored eyes? Also, how can I be the only one with Nigerian roots? I believe that answering the traits questionair was a mistake. Have advised others not to do it..RpdoffVersion: 4.29

New update is bizarre and real costlyThe new dna update suddenly bumped one of my ethnicities that has been one of my lowest for years to over 30% more and now my second highest? How does this happen? Also, the price is killing me. I only pay so I don’t lose all of the work I’ve done on my family tree and the documents attached but it is very hard to keep up with these payments for something I only use maybe once a year. I get that there will be a few. It’s not cheap to do what you do. But I have to pay quarterly and whether I do that or annually, the price is very high. Now with these strange updatesd dna results, I’m wondering if this is worth it at all? And please stop asking for a profile pic! If I wanted to put one up there I would have. But every few days I get a reminder. Enough!.Farley213Version: 7.9

Missed the BoatThus far you’re seriously striking out! You said on my brother’s DNA test that he had 4% French and my DNA 0% French. My Father side is solid Irish but my Mother’s side is 75% Irish and 25% French. So how do I have 0% French and my brother 4% and my Grandfather was half Irish and half French my mother’s 25% French, certainly my brother and I should be 12.5% French so where did it disappear to? Then you say my Irish Ancestry is from the southern area of Munster of Ireland and as County Cork is where my Hagerty ancestors came from you were on the money, but that’s just 50% of my Irish ancestors of Munster you left out County Clare up on west coast! And you’re not even close to 50% of my ancestors who were from the Northeast area of Ireland Counties Antrim and Armagh and I know the most about Armagh of the four! I knew that in 1998 thanks to Armagh Ancestry and help I got from friends on Rootsweb that you destroyed..IN A FOG!Version: 4.36

Had high hopesThis test… doesn’t work. I had some really high hopes about finding out a lot more details about the places my genes come from, but I also decided to do the genetic traits add on test to see how accurate it was on measurable appearance based traits. Almost none of them were correct, even those that are easily identifiable and pretty well established in other genetic tests (i.e. hair or eye color, earlobe shape, cilantro aversion.) In addition, the ethnic origins directly contradict the majority of well documented history in my family genealogy in ways that are quite literally impossible. Lastly, I was still excited to see some of the detailed regional breakdowns, but I just got some wide regional guesses and generic Wikipedia information about a few countries. I would go ahead and splurge on a more reputable test like 23 and Me instead of going for this..DebbsDebbingtonVersion: 4.6

Very limited and not accurate statusGot an email that my kit was received and the app still doesn’t reflect this. Have no idea what my sample’s current status really is. The whole process is taking forever and ever and ever. I’ve done molecular testing before and they must only have one person in their lab who works two days a week.....maybe. So far NOT worth the money 😢. Am a bit worried about the results as far as their accuracy, etc. Seriously, I sent my dog’s DNA sample in and it was finished a LOT quicker (a couple weeks) and the customer service was WAY better. For awhile I honestly thought my sample was lost - didn’t even have tracking information. This app/kit is so highly rated and I’m very surprised about it. 😲Maybe should have done 23 and Me instead. Really bummed..TucsJenVersion: 6.2

All for political manipulationNothing is scientific about their test results, they cannot actually tell you where your ancestors from. They usually manipulate the information they get from you and other people and try to guess, that’s why your test results keep changing. One day your ancestors from Germany, next day you are Italian. They are just using this for political manipulation. Do not take this test results seriously. Turklere tavsiyem Ancestry DNA’dan uzak durmalari ve bunun yerine 23andme kullanmalari. Turkiye bolgesiyle ilgili bilgi sayfasinda Turkiye’nin 1908’da Genc Turkler tarafindan bagimsizligini ilan ettigini ve I.Dunya savasi ve sonrasi boyunca Ermenileri katlettigini soyluyorlar. Oncelikle Turkiye 1908’da degil, 1923’de kuruldu, ve kurucusu da Genc Turkler degildi. Bunlarin amaci politik propaganda yaparak insanlari Turkiye Cumhuriyetinin sozde Ermeni soykirimindan sorumlu oldugunu insanlarin beynine islemek. Paranizi bu tur sahtekar firmalara vermeyin..JamescelikVersion: 5.23

Unauthorized purchaseI was given an Ancestry DNA kit for Christmas by my daughter and Son-in-Law. I sent it in, and had to have 4 sent in before I received results. I was informed by Ancestry that beginning in April 2020, Apple submitted and then cancelled the purchase, including May, June and July, but submitted it again in August and it went through. Ancestry stated the App was purchased through Apple and I needed to get with them. I could not reach them after trying every way I could so I advised my credit card company of the fraud. They investigated and returned my payment. What did Apple do? They charged my second card. I have cancelled the accounts and if the second card payment go through, I I have done everything in my power to take care of this and will contact my attorney.Moomoobaby46Version: 5.17

Takes soooooo longI mailed my kit in on Dec. 3rd, 2020. Today is February 10th, and I just received an email saying I should get excited for results that could show up as soon as 4 more weeks. This has taken so long that I don’t really care anymore. 23&Me is significantly faster. Two of my relatives had to call Ancestry and complain about the delay, after which their results quickly became available. Not good business. Ancestry can’t produce results in a timely fashion, but the moment you activate your kit they sure can fill your email inbox with solicitations to give them more money. Here’s an idea Ancestry, maybe finish the job I already paid you for BEFORE aggressively trying to sell me more of your services..DrBrewPastorVersion: 6.1

Why don’t managed tests get equal treatment?I purchased 3 tests for my family. I manage them all under one account. Yet this app stupidly doesn’t give you the same opportunities to explore DNA matches on the managed tests as it gives you for your own test. For example, with managed tests you cannot store a note with the DNA relationship. With managed tests you cannot view a DNA match’s public family tree in order to find the common ancestor. In fact, the ONLY information you can view in managed tests is how closely you’re related (e.g. 2nd cousin), a comparison of your shared ethnicity, ans what DNA matches you have in common. But for the primary account holder’s DNA match, you get all that AND... 1. More info about the matched person, like their age. 2. Ability to see their public family tree 3. Ability to store notes about the relationship 4. Ability to see how long they have been an AncestryDNA member, and when they last signed in. 5. Ability to see a DNA match’s entire profile photo by clicking on the avatar. It is super ridiculous that this app is nothing but crippleware for your managed DNA tests..RetFooshVersion: 4.30

Where’s the beef?Lacks a chromosome browser which is an essential tool for serious work with autosomal DNA. The ability to connect with distant (and not so distant) cousins is heavily promoted, but most users will quickly discover that a very small proportion of these “matches” have submitted an online tree (so it’s impossible to understand the basis for the match), and fewer still maintain updated contact information on the Ancestry system. Ancestry’s marketing effort has focused heavily on their “ethnicity estimates” which promise to tell testers whey they are “from.” In actuality they do no such thing: They convey an inadequate and even dangerous notion of how human beings transmit cultural values and traditions across generations.MarkStickleVersion: 4.33

You don’t get what you pay forThe data is minimal about where ethnicities are from and the connections are awful because it doesn’t show potential for which relative comes fro where even after distinguishing where many come from leaving you to do the work you pay them for, it scratches the surface of what they can give you and then hey ask for ask for more money for other things also, I just hate it. 23 & me is no better, it’s a lot of money and you don’t receive a lot of info it’s very very disappointing..GodsAWomanVersion: 7.19

USE THE WEBSITEUse the Ancestry website on a computer or even ur phone… but do not use this app. The site shows more detailed information that may even vary compared to what the app shows… really stupid. Don’t use this.MakeMeFeelPlessureVersion: 7.6

Quite underwhelmingI was excited to find this app, however I was extremely underwhelmed. Half the homepage is taken up by advertising their DNA service. Bit confused by this, as the people using it have likely already had it done. Anyway, that aside, the app can’t do anything that the normal Ancestry site cannot do. In fact, it’s probably best to use the site or you could end up going backwards and forwards between the two. I’m afraid the Ancestry app and the DNA app leave a lot to be desired..SwallowswingVersion: 7.1.2

For Americans it seemsAll the search files are on US citizens, none of my family immigrated to the US, all the info on Italians are about Italian immigration to the US and nothing about immigration to Canada..MagpieMadness34Version: 6.24

CancellingI have cancelled this trial, and it won’t take, says I don’t have a subscription but won’t let me download other apps from the App Store till this is cancelled? Wth.LovintoyblastVersion: 6.6

DNA Match SearchApp no longer allows a thorough search of DNA matches. Would have preferred that it wasn't changed..GenoGirl2Version: 6.1

Strange...Both my parents are on here but we don’t share the same ancestry?? Also we are not white but all there is on here is white ancestry???.🦬🦫🪶🦅Version: 6.0

Poor implementationNew app is poor substitute for browser access to ancestry..LloydmcgVersion: 5.24

No new functionalityI don’t understand what this is for, there is no new functionality. Along with making the main app worse there is now no reason to do anything but use the web site in a browser. That has been better for a while and this just confirms it..Jfhfhtjththtjth55h5hVersion: 5.23

Update to AppThis App went through a redesign which made it less user friendly. What a colossal waste of time and resources. I am able to see a lovely list of 1-4 cousins with minor details and a green button for their tree. A tree which I am now unable to access. I used to be able to, and now I can’t. How am I supposed to use this as a research tool? Really disappointed that it has been made harder to use. Very poor customer experience..*Fred~Version: 5.23

Important functionality lostAncestry DNA has been moved out of the old Ancestry App to Ancestry DNA. Many of the original functions have been lost (or are so well hidden that I can’t find them): switching between DNA samples, filtering matches and other advanced search strategies, grouping matches, etc. Where is Thrulines? I will have to go back to the web browser version for my match analysis..ScarboroFehrVersion: 5.21

DNA app is terrible. Ancestry, what were you thinking?This app must have been made by someone that doesn’t actually do genealogy. I am so disappointed! The old app worked so well. You no longer easily see your common ancestor. To look at a match’s tree it opens on the internet. When you look at a match it focuses on ethnicity. All my careful colour coding is there, but you can no longer hover over it to see what they are, or read your notes. Now you have to search for the area these codes are stored. What a huge mistake this is. Hate it!.Carley2caVersion: 5.20

Useless - access using Safari insteadThis app has very little of the functionality that is available on the website. I deleted it and went back to using Safari to access ancestry.com DNA functions..TrumptrVersion: 5.15

Needs improvementWould like be able to view matches in common from the app, it’s pretty useless with out this feature..TreesrchVersion: 5.18.1

Totally dysfunctional!0..ZippaluVersion: 6.23

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.21.1