Deliveroo: Food & Shopping Kundeservice

4/5 Love deliveroo, what they're missing is a loyalty card of some sort... Mejjj Versjon: 2.9.0

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Very quick Good service. Nasrine evensen Versjon: 3.29.0

Cancelled After waiting for hours we finally got a message that our rider was on the way. And the next minute the whole order was canceled..... at 22.20.. so late and sooo starving!!!! I will give you guys a chance again because this was our first time, but it didn’t impress us!!! Hopefully it’s only a one time thing!. Anette in italy Versjon: 3.29.0

Really assorted options Really good service and relatively fast delivery. However, payment is not always the same stops cannot always be added.. Dpet911 Versjon: 3.211.0

Wtf Wtf???? DO NOT ORDER. Uuusuuuck Versjon: 3.133.0

Amazing app This is an amazing app for ordering food there is a speedy delivery and amazing food and service. Usally discounts, and so many choices and popular places to order from!. Reem Gafar Versjon: 3.269.0

Miss Amazing food service! Love the map and the efficiency. Andyblaztttt Versjon: 2.13.0

Cool I got it. Calvinparnham Versjon: 3.157.0

Mr. Groenstad Fast delivery, great delivery guy.. Mr. Groenstad Versjon: 3.45.0

Add option to provide allergy information! The app and order process is fine, and the 50€ discount is great. But what i can‘t find is an option during the order process to add important information about ALLERGIES. This should be standard!!! Please add this and you‘ll get my 5*****. Kris bohr Version: 3.105.0

Wrong on delivery I ordered two tasty burgers, one with cheese and on with bacon and cheese. When we got it there were no cheese or bacon on any of them, which we PAYED for! Absolutely not happy with this order! Would not recommend!. Dndjrncsk Version: 3.224.0

Never received Never received first order in SG. Will try another delivery service instead.. Bspringdale Version: 3.129.0

Disrespectful and obnoxious customer service I ordered food, which did not come. Apparently there is a problem with their GPS system, and when their system failed they tried to contact me through my phone. They did however only call me for the amount of 5 seconds before hanging up, so I did not have time to reach the phone. When I look in the delivery app I can see that my order has been canceled, and when I called customer service they told me that they could not help me, they could not deliver my food or return my money. This is absurd, especially because it was only a matter of minutes!!!!!!!!!! And what else could I as a customer do? The food is probably still warm! Very horrible experience. I can not believe this is how disrespectful they are to their customers! RUDE!. Unhappyandstarving22 Version: 3.42.0

Andreas The food do not get delivered and always late. I never received a voucher from them, but they have told me 3 times I would. 3 times the food has not been delivered and I think after 3 times I should get some kind of compensation. Never have I ever had any issues with food delivery in other countries and apps. But this app service is bad.. Asolli Version: 3.273.0

Not translated The menu isnt translated. Nottranslated Version: 3.93.0

Bad support Really bad support. Meone123456789 Version: 3.257.0

Customer service Worst customer service experience ever!! No food, no response on phone or text and they took my money.. LTNOK Version: 3.186.0

Not taking responsibility for scammers on their platform I ordered my food, 3 hours later it was marked as “delivered”. I never received my food and Deliveroo refused to compensate me. I spoke with customer services twice. One if them saidthat I should wait for 72 hours and expect an email about a refund. 4 days later and nothing. Second time I sooke with customer service they just told me that there is nothing they can do. Apparently, if the restaurant marks the food as delivered, then they will just believe the restaurant regardless of whether it’s true or not. So yeah, after 4 years of being plus member I deleted my account. Uber Eats are at least taking responsibility when things like this happen. Amir21111 Version: 3.166.0

Always cold food Food is always cold. CCMM0511 Version: 3.212.0

Wrong time for order Took ages for order to arrive. Don’t promise something you can’t keep. …..:::.:;) Version: 3.209.1

Food didn’t arrive, terrible customer service Food didnt arrive, no phone call or contact from the delivery person. That’s fine, things happen, but the customer service afterwards was terrible. They promised a refund that didn’t come, it has required multiple follow ups. Highly recommend you use Uber Eats instead, I’ve used them since and the service has been fast and reliable.. Vilde5 Version: 3.111.0

Fix your app Very buggy. Deliveroo-suz Version: 3.127.0

Horrible service Ok. The guy who was supposed to deliver our order called me and I saw it after 2 minuttes, after 2 minuttes he blocked my number and I tried to contact service center and they just said sorry for your loss. Its scam, order from just eat or foodora which have better service. ROBBERY. Aliediahm Version: 3.154.0

Declined payment Bought deliveroo plus and everything still getting my purchase declined. Tried for 2 days no success.. Foreign travler Version: 3.252.0

Canceled order Should have taken 20-40 min but waited two hours and then my order was canceled. Starving!. Estensen Version: 3.137.0

They make it hard to get money back when your order is incorrect or missing Each time I order, I get missing items or food never come, and each time You complain to the Deliveroo, they hustle you and do not give you the money back even if they say after 48 hour they never come back, Deliveroo is a corrupt app that steals money from you each time your food is missing or wrong items. 🤬🤬. Råttne app Version: 3.83.0

Paid but order disappeared The order never came to the Resturant but the payment was taken from my account. Work traveler. Version: 3.73.0

Cold food, rude delivery and missing items When the delivery finally came, the driver was super rude and upset. He said we gave him the wrong address which is not true. The food was cold and there where items missing. I have never experienced such disrespect. STAY AWAY. Also they did not compensate for anything 😡😡. ✨yoonmin✨ Version: 3.216.0

Scammed me for 60 dollars Horrible experience. The driver came and then left with our food WITHOUT notifying us. We waited for almost 2 hours for over 60 dollars worth of food that never came. When I explained this to deliveroo they refused to take responsibility. I was not given a refund even after talking directly with one of the representatives who said I would be given my money back. Would highly recommend using another app for better customer service and to make sure you’re getting what you’ve paid for!. Hannejupiter Version: 2.57.0

Outrageous Don’t even deserve a star, disappointment after disappointment and refuse to give you your money back, bunch of cowboys. Jabrnvosbglvwbgnh Version: 3.2.0