Insta360 Kundeservice

Utrolig bra Anbefales bedere en gopro sin app. General1982 Versjon: 1.63.2

Veldig enkel å bruke Kjøpe først Gopro Max men leverte tilbake kamera pga dårlig app og ikke redigering på PC. Insta appen er mye lettere å jobbe med. Så du gidder faktisk å redigere. Pluss at du kan endre på alt etter at du har filmet er veldig bra.. Larssoagfugg Versjon: 1.3.1

Dr.Disrespect Useful to edit and pretty fun when you have the whole insta360 kit. Pretty good for trips, memories and videos for: skiing, diving at the beach and being at places with good view to recording. Its nice with the 360 beacause you can put it on YouTube on private videos and you can control it on 360 and the best part you can connect it to your VR and look around you, it feels UNREAL.. J hoppa Versjon: 2.19.0

Great companion for insta360 cameras Works really well for downloading, editing and exporting camera footage! 4 stars because of two missing features (as of 01.2025): - content exported to the phone gallery should have the timestamp of when the content was captured, not of when it was exported to the album. - it should be possible to adjust the “default” export settings for videos; the default 1080p is a little low in 2025. Strongly recommend both the app and the camera, game changer for travel footage!. Gene.boy Versjon: 1.77.1

Unstable app Coming from DJI app, this is not a quality product. Unstable with few options. Tons of subscription payware options but nothing useful. Nice hardware, horrible software🙄 Cannot even export videos, stuck on 99%😔. Saxvik Version: 2.20.0

Tragic They’ve removed the possibility to use the Insta360 for most of the themes. Very disappointed. Ibaard Version: 1.3.10

Spammer push notifications Uten eksplisitt samtykke. Eivind_ Version: 2.18.2

EdiTor Nifty app! The only thing missing (which is ESSENTIAL!!) Is a blank starting point for editing; a blank template. Its absolute bonkers that you HAVE to choose between the templates provided, then erease ALL the things you dont need from the template. Annoying!!!. Recording musician Version: 2.6.1

Ok app An ok app, which is easy to edit videos in, but when I have to move files from memory card to icloud, via iphone or ipad, you can only move one 360 ​​file at a time. Really wish insta could save directly to icloud, so that all files stayed in the app.. Mæ å Version: 1.66.2

Disaster Unable to connect with my new Go3s. What a headache😏. Rtj99 Version: 1.71.0

Sondre App works great, but for some reason it wont export correctly. Every time I export the view is much more to the right than it was in the esiting phase. This alone makes the app useless if I want to do any editing.. Way too right video Version: 2.12.0

Made my cancel my order Borrowed an insta360 and liked it, using the old app. Ordered the new one for myself. Then I checked out this new app, and immediately canceled my order. Never seen such an obnoxious, useless app. Skippy_the_magnificent Version: 1.4.12

Landscape mode missing The app work as it should, but missing landscape mode is really a showstopper on iPad. Will this feature be coming soon? Would get 5 star if this comes.. Magnuar Version: 1.8.3

Alright but spammy. Got a spam notification from the app. No thanks.. Antoine98764 Version: 1.81.2

No export possible - error on space Great next level of video making but then when you want to use your recordings and export it, errors stop the journey. Working with the support on fixing the issue but so far a bad 1st usage of Insta 360 experience on short ONE X2 videos.. Unterwegens Version: 1.5.4

Why fix it if its not broken The best thing about the new version is that you can easily roll back to the old one.. Arne-r1 Version: 2.8.2

Crashing when I’m editing video I’m tryin to editing video from my Iphone 13 with insta360 last update 3 days ago. I don’t know why but doesn’t show me my video saved in Cloud (payed 2tb last week) and every time I’m editing video the app crash down and doesn’t work anymore. How can we resolve this problem? Cache i delete when i open the app.. Domenico Belluno Version: 2.3.1

Ikke sikkert Vær forsiktig med denne programvaren. «Delete» betyr ikke at man sletter redigeringen man gjør på telefonen. Delete sletter filene på enheten uten mulighet for gjenoppretting. Spar på råfilene. Ikke stol på kineserne. Ban4rne Version: 1.77.0

V2 The v2 of the ap sucks in comparison to v1. Go back please!. Omk96 Version: 2.2.2

The stupid app doesn’t work The app doesn’t work, just keep lodging with no response! It’s so sad how was helpful before and now one image or video take long time if you got lucky and stop loading 😡👎👎👎👎 Update: I do not have any storage issues—both my phone and the camera storage are completely empty. Camera model: Insta360 X2 Phone: iPhone 15 Pro Max Device firmware version: v1.0.92 The app is unstable and responds very slowly when connecting or interacting with the camera. There is noticeable lag, and it takes a long time to complete basic actions. This significantly affects usability. It may be related to the large number of additional features and extras included in the app, which seem to be impacting its performance.. Vichellboy Version: 2.23.2

Extremly irritating It is extremely irritating when you sometimes have to go trough the beginners guide and have no possibility to skip this. There is a lot of irritating moving commercial banners screaming for your attention and also a high social media focus trying to make you follow other users and gain some kind of gold points. Not possible to live stream video as far as I can see. This app is probably very good for someone who want to use this just for fun. Recording and editing seems to be second priority. Except from that all in all a stable and good editing app when you ignore all other stuff.. POVT Version: 1.2.3

Will not connect Even when detected it will not connect. Gfgthgnrg5shhh Version: 1.60.2

Very messy snd busy - really needs a round of UX and design work This app offers av lot of good info and tools, but the experience is like going into a tourist market on the busiest of days where everyone is calling for your attention to offer products and services... and once you start looking into something it offers new stuff again — it's utterly exhausting. You need to figure out what the app posted, what belongs where, and make more dedicated and focused sections for each purpose: Not everything everywhere. Also, autoplay videos are visually very noisy - it should be possible to at least disable in settings.. Pwschulz Version: 2.5.1

App malfunction Doesn’t work on my new iPhone 15 pro,while it worked just fine on the older iPhone 11 pro…quite annoying. Mereteiren Version: 1.57.0

Huge power draw in passive use This app heats my phone and drains so much battery it isn’t even possible to use when no charger is available. Even without editing video or exporting - just in settings and such. The ipad version has several bugs and scaling issues. Sometimes it will lock portrait mode for no reason.. Ph10m Version: 1.66.2