Genshin Impact Kundeservice

Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...

MASSIVE OPEN WORLD

Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?

ELEMENTAL COMBAT SYSTEM

Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage.

Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.

BEAUTIFUL VISUALS

Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather all change naturally over time, bringing every detail of this world to life.

SOOTHING SOUNDTRACK

Let the beautiful sounds of Teyvat draw you in as you explore the expansive world around you. Performed by the world's top orchestras such as London Philharmonic Orchestra and Shanghai Symphony Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.

BUILD YOUR DREAM TEAM

Team up with a diverse cast of characters in Teyvat, each with their own unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you conquer even the most daunting of enemies and domains.

JOURNEY WITH FRIENDS

Team up with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!

WANDER THE THOUSAND STARS, SHAPE MYRIADS OF WONDERLANDS

Enter Miliastra Wonderland — a dreamlike realm of adventure, creation, and socializing. Customize your Manekins, meet friends in the Lobby, tackle challenges in various stages, or craft your own unique worlds in the Miliastra Sandbox!

SUPPORT
If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.
Customer Service Email: [email protected]
Official Site: https://genshin.hoyoverse.com/
Forums: https://www.hoyolab.com/
Facebook: https://www.facebook.com/Genshinimpact/
Instagram: https://www.instagram.com/genshinimpact/
Twitter: https://twitter.com/GenshinImpact
YouTube: http://www.youtube.com/c/GenshinImpact
Discord: https://discord.gg/genshinimpact

● Supported Specifications
Devices: iPhone 8 Plus or iPhone X, iPad mini (5th generation) or iPad Air (3rd generation) or iPad (8th generation) and later models
SoC: iPhone devices with Apple A11 SoC or later, or iPad devices with Apple A12 SoC or above
RAM: 3 GB or more
Operating System: iOS 14.0 and above
Storage Space: 40 GB of available storage space or more

● Recommended Specifications
Devices: iPhone 12 series or iPad (9th generation) and later models
SoC: Apple A13 or above
RAM: 4 GB or more
Operating System: iOS 14.0 and above
Storage Space: 60 GB of available storage space or more