Lufthansa Kundeservice

Morten Yes. Kvinnen734 Versjon: 9.528.0

Selskap Godt organisert. Pensjonist og turist Versjon: 9.408.0

Awesome app Very good. Informative. Love it.. Ljimn Versjon: 9.426.0

Hyggelig Det er veldig hyggelig. Amal1900 Versjon: 9.406.0

Fint og fløtt Enkelt, litt og veldig bra. Gassko Versjon: 9.328.0

Nick A bit slow at times but always updated information and notifications for changes. One of the better flight apps.. Nickolayyyyy Versjon: 9.550.0

Fabi Its pretty good, but think there’s something wrong with server connection, quite slow at loading in functions. Dingdong.1 Versjon: 9.508.0

Bad UX and slow Management should prioritize user experience instead of adding more and more sales features. Many bugs in the app and generally confusing. Guinut Versjon: 9.606.0

Service Hei Skulle bare takke for en fantastisk service både ombord og informasjon via app. Skal garantert fly med dere igjen. Veldig fornøyd!. Fozia Aslam Versjon: 9.438.0

Urlaubsreise Freundlich und lösungsorientiert. Seppo1328 Versjon: 9.546.0

Super Apka Pozwala z łatwością poradzić sobie z opóźnieniami bez konieczności kwitnięcia w service center!. Karolek84 Versjon: 9.442.0

As always 🤩🤩🤩 Best Airlines & help. Roar Juul Versjon: 9.442.0

First class Lufthansa is probably the best airline in the World!. Ciriusaqua Versjon: iOS 8.9.0

Boonyong Sehr gut. Tian Jong Versjon: 8.9.2

Boarding cards export It would be helpful to be able to export/share boarding passes as a single pdf file. I travel with my family and need to share passes individually. Thanks!. GregorBrucher Versjon: 9.508.0

Bording pass Will not show boarding passes. Jegerpåtur Versjon: 9.432.0

Exceptional customer service Incredibly happy with Lufthansa. Even with trouble they help me out. Real heroes. Tralalall Versjon: 9.406.0

Great app Live updates and lots of Information 👌😊. Jon Sigurd Versjon: 9.438.0

Loose my bookings all the time While SAS, United, Finnair, KLM, Norwegian remember my bookings (even with cross sharing flights), the Lufthansa app has the memory of a goldfish. Need to enter the booking ref every time I open the app before it realize I actually have a booking. Using another Star Alliance frequent flyer programme? Well, bad luck with the registration on the flight. Bbbb1234567890/::; Version: 8.10.0

M App is crashing, cannot open it. Lost in script Version: 9.604.0

Hjelp Hei. Jeg synest det var veldig vanskelig å få tak i kundeservice! Trenger være litt lettere. Jeg ville gjerne ha litt hjelp. Beste hilsen Christopher Lund kleiva. Innspel Version: 8.10.2

Payment ?? Last payment page is horrible, it shows long unnecessary methods and it crashes all the time so I have to try computer site 🤦‍♂️. MahadAlle_ Version: 9.132.0

A disgraceful app An absolute horror show of an app. Feels like working on a Windows 95 system. Slow, slow, slow, frequent logouts. Its just a poor poor app.. Saurav433 Version: 9.336.0

O It’s easier to break into the Pentagon than it is to sign up and log in this app... Olsen2020 Version: 9.512.0

High end brand - low performance Lufthansa seems to have made a habit of running close to an hour late on flight so even with 1,5 hours time to connecting its stressful. Especially since there is absolutely 0 help from the staff! They are arrogant and unhelpful. It’s not there problem. When we miss a connection despite running like mad we get placed on a boring hotel fare away from the airport.. I'm From Noreg Version: 9.502.0

Don’t use Lufthansa First they canceled one of my transit flights, unbelievable bad customer service, I was 2.5 hours on the phone in order to rebook the canceled flight. Then they changed the operated airline to a 2 star less company. They precise words were: “ The operating airline and flight number of your flight have changed. You will find your updated itinerary below. If you have ordered a special meal or a transport option for your pet, please note that we will not be able to provide these services on your flight.” I will not use Lufthansa again.. Ilovekarrots Version: 8.9.1

A joke Me: creates password While log in App: enter password Me: enters App: wrong password …. üçkağıtuygulama Version: 8.10.1

Delays Many times delays... Nifing Version: 9.334.0

Disappointing The app kept crashing, so I decided to reinstall it. All I needed was a boarding pass. In all other apps you can get that with just your last name and booking number, but no - here you had to create an account and fill out the annoying form. But even then the form would get stuck and not get submitted! Spent 15 mins on it and still didn’t get it done. I expected more from Lufthansa.. MermaidHippy Version: 9.550.0

Meg Venteliste!!!. Meg selv igjen Version: 9.612.0

Nothing works Absolute useless app. Login don’t work most of the time if you are lucky to succeed the Check-in does not work , no assistance, the list is too long …. ItaliaNorway Version: 8.10.5

Cannot log in Cannot login in the app!. Norchina Version: 9.506.0

Utterly useless After registration not possible to log in. Not possible to be wors. B-andan Version: 8.10.0

Cannot log in Showes always A technical error has occurred.. Zerotankzz Version: 9.514.0

Ubrukelig å få tatt i bruk Denne appen er latterlig dårlig med tanke på å registrere seg som bruker. Masse fram og tilbake hit og dit. Når jeg da klart å legge inn fornavn etternavn feil, så er det ikke mulig å endre på dette etterpå. Da må jeg sende en dokumentet på hva som var navnet mitt før og etter endringen for å få endret på dette. Dette er jo en mulighet i seg selv.. Trttsltn Version: 9.440.0

Manages bookings and pushes ads The app is good at what it does, showing my bookings and some straightforward operations like checking in. For more advanced tasks like upgrades you’re redirected to the web anyways. It’s a bit awkward that they push advertisement for their in-flight purchases to your smart-watch. That’s really abusing its privileges, since there doesn’t seem to be away to disable that. TL;DR: little added value beyond that you can access the same info as on the web while you’re offline.. Volker St. Version: 9.342.0

Scammers Lufthansa cancelled a ticket and promised a full refund, that did not happen. Never ever consider book anything from these scammers, you will lose your money. I will never ever book through Lufthansa in my life, and I’m young.. Åge Hvist Version: 9.526.0

Lufthansa = scam Lufthansa cancelled my flight and says to call them, but all service numbers have been unavailable for days… no service personel at the airport as well. Unable to rebook through app/website/phone or in person at the airport. What a scam company…. Ja.nei.kanskje Version: 8.9.2

Bad app Cant check in !! Cant put my tryp !!. Carlo Golfetto Version: 8.10.5

Don’t put your money in danger The performance of the app isn’t great at all. I booked through app but didn’t get a confirmed ticket neither in app nor in mail but my money got deducted. And now there is no response from customer care mail and call. Later in customer care call they said it is dosage to book from web but not from app.. Nasheet.no Version: 8.10.1

Bookings dissappear My two bookings seemingly havevto be added every time the app is opened. Useless!. SuVa24 Version: 8.10.0

Problems after update The new version of the app no longer allows me to access my profile, nor access existing bookings. Error code 1313, “We had trouble understanding the airline preference code.” Was unable to even see my booking, so had to delete and reinstall app. So now I see it, but still can’t view details, access booking, nor profile. Really not a good situation when you’re halfway through a months-long trip.. Herr Lerpis Version: 8.10.0

Annoying app You need to create an account to use the app to check in and access your boarding pass unlike most other airlines where you only need your name and flight number. The app constantly crashes and so every step is frustrating, from registering to accessing the boarding pass.. Jjjbrys Version: 9.608.0

Utterly useless Worst in the industry. Website shell that’s not even scaling properly. RoyEdvard Version: 9.338.0

Extremely unorganized The app is too complex for very simple operations and it's very messy an unorganized.. LeifInTheAir Version: 8.10.5

Umulig å aktivere appen Ny lenke for aktivering sendes ikke ut. Ubrukelig app!. Gunniren Version: 8.9.2

The most terrible app I can login to the website but not the app with the same email address and password, can anyone explain why?. Charlotte.92 Version: 9.514.0

From bad to worse What’s happening to you dear Lufthansa? You were one of the most efficient airlines but now the services on board is much worse and this app doesn’t work anymore: it’s impossible to accessing it. Plus from now it is not possible anymore to use the miles points to pay tickets. Why??? What is happening? Of course where is possible I’m going to fly with companies that are offering a better service. Goodbye Lufthansa.. PiotrSimon Version: 9.133.0

Slow, horrible UI Can’t believe how long it takes to fetch a little bit of text or a seat map, the developer haven’t learned of caching yet. Also what’s wrong with the UI? Cut off headlines?. Rahmenbedingung Version: 9.522.0

Slow and outdated This app was probably good 7-8 years ago. However, it is super messy compared with their dutch enemies and it is super slow. Every time I try to go to find details about my bookings, it takes avout 60 seconds of buffering to get there. This is consistent when controlled with internet connection and other devices. The app is certainly not Lufthansa’s stregth or priority. Maybe their target population is old style travelers who wants to print out all their travel documents?. Thorsen99 Version: iOS 8.9.0