Lufthansa Kundeservice

Works AS it should! Superb. Ridderborg Versjon: 5.1.3

Solid Very fast and clean cx. Steinar Bj Versjon: 7.7.1

Best airline app Thus far the best airline ever. Easy to navigate and very stable. Well done Lufthansa.. Piumarider Versjon: 4.3.1

Lufthansa Alles gut. Igloo3322 Versjon: 5.0.1

Lufthansa is my favorite airline I came from Crete and stop in Athens , with Sky express there they lost my hand luggage. They forgot to put tag on , I almost cry . But Lufthansa fixed the problem. They where calling around to find my luggage. And they found it . I can finally relax and get home . I have no words how helpful and best service they gave me, I almost cry for the service they gave me. No I can relax and celebrate Christmas with my family . Thank you so much for everything Lufthansa. I have no words . But thank . And have a Merry Christmas. Gilmoregirls6 Versjon: 8.3.0

Hyggelig Det er veldig hyggelig. Amal1900 Versjon: 9.406.0

Very good service Very good service. Dimitar Zamfirov Versjon: 8.3.0

Bording pass Will not show boarding passes. Jegerpåtur Versjon: 9.432.0

Great app. Systematic, clean and simple. Just how I like it when I want to book a flight with the best airline!. Marcoman179 Versjon: 5.0.1

Selskap Godt organisert. Pensjonist og turist Versjon: 9.408.0

Very good A very good and useful App to use for my purpose.. GT-mannen Versjon: 7.6.0

Fint og fløtt Enkelt, litt og veldig bra. Gassko Versjon: 9.328.0

Lettvint Easy to tusen. Lars s, Norway Versjon: 6.4.1

Exceptional customer service Incredibly happy with Lufthansa. Even with trouble they help me out. Real heroes. Tralalall Versjon: 9.406.0

Boonyong Sehr gut. Boonyen Versjon: 8.9.2

Good = happy Happy with the app. Arnstein Granlie Versjon: 7.5.1

First class Lufthansa is probably the best airline in the World!. Ciriusaqua Versjon: iOS 8.9.0

App crashes App worked fine before but the latest version crashes upon launch on iPhone8 model on iOS 14.7.1. Pecilio Versjon: 8.6.2

Great app Great app!. Tdbodin Versjon: 5.0.1

Awesome app Very good. Informative. Love it.. Ljimn Versjon: 9.426.0

Slowness It is way slow. Plus I added my booking code tester and today it says no booking found . To backend developer at Lufthansa, please introduce Cache at backend apis. Update cache if DB is updated . Fetch as much as possible from cache. -developer , Frz. Firoz32 Version: 8.7.2

Hjelp Hei. Jeg synest det var veldig vanskelig å få tak i kundeservice! Trenger være litt lettere. Jeg ville gjerne ha litt hjelp. Beste hilsen Christopher Lund kleiva. Innspel Version: 8.10.2

Don’t use Lufthansa First they canceled one of my transit flights, unbelievable bad customer service, I was 2.5 hours on the phone in order to rebook the canceled flight. Then they changed the operated airline to a 2 star less company. They precise words were: “ The operating airline and flight number of your flight have changed. You will find your updated itinerary below. If you have ordered a special meal or a transport option for your pet, please note that we will not be able to provide these services on your flight.” I will not use Lufthansa again.. Ilovekarrots Version: 8.9.1

Extremely unorganized The app is too complex for very simple operations and it's very messy an unorganized.. LeifInTheAir Version: 8.10.5

Loose my bookings all the time While SAS, United, Finnair, KLM, Norwegian remember my bookings (even with cross sharing flights), the Lufthansa app has the memory of a goldfish. Need to enter the booking ref every time I open the app before it realize I actually have a booking. Using another Star Alliance frequent flyer programme? Well, bad luck with the registration on the flight. Bbbb1234567890/::; Version: 8.10.0

The worst digital solution for an airline possible Nothing works ever, I have added my booking 10 times and it is still not there. Stop being an airline, you really don’t know how. Iphonia Version: iOS 8.9.0

Nothing works Absolute useless app. Login don’t work most of the time if you are lucky to succeed the Check-in does not work , no assistance, the list is too long …. ItaliaNorway Version: 8.10.5

Unable to register an account It is not possible to register a new account. Entering a valid e-mail adress and a password that complies with the rules always gives the results: An error has occurred. Please note: invalid_login Since so many services are (supposedly) available in the app this is really unfortunate. Have - switched the phone off and on - reinstalled the app - Iphone XR with 15.0.2. Zxtdfhbj Version: 8.7.3

Never again Never again Lufthansa because of bad experience and rude staff in Frankfurt airport. Wirus_1 Version: 9.436.0

Utterly useless Worst in the industry. Website shell that’s not even scaling properly. RoyTheViking Version: 9.338.0

Blocked for non-members OK for an airline app. I used it to search for flight connections but now you have to register and log-in before you can access any of the app features.. _pas_70 Version: 8.6.1

A joke Me: creates password While log in App: enter password Me: enters App: wrong password …. üçkağıtuygulama Version: 8.10.1

Delays Many times delays... Nifing Version: 9.334.0

Umulig å aktivere appen Ny lenke for aktivering sendes ikke ut. Ubrukelig app!. Gunniren Version: 8.9.2

A disgraceful app An absolute horror show of an app. Feels like working on a Windows 95 system. Slow, slow, slow, frequent logouts. Its just a poor poor app.. Saurav433 Version: 9.336.0

Problems after update The new version of the app no longer allows me to access my profile, nor access existing bookings. Error code 1313, “We had trouble understanding the airline preference code.” Was unable to even see my booking, so had to delete and reinstall app. So now I see it, but still can’t view details, access booking, nor profile. Really not a good situation when you’re halfway through a months-long trip.. Herr Lerpis Version: 8.10.0

Manages bookings and pushes ads The app is good at what it does, showing my bookings and some straightforward operations like checking in. For more advanced tasks like upgrades you’re redirected to the web anyways. It’s a bit awkward that they push advertisement for their in-flight purchases to your smart-watch. That’s really abusing its privileges, since there doesn’t seem to be away to disable that. TL;DR: little added value beyond that you can access the same info as on the web while you’re offline.. Volker St. Version: 9.342.0

Lufthansa = scam Lufthansa cancelled my flight and says to call them, but all service numbers have been unavailable for days… no service personel at the airport as well. Unable to rebook through app/website/phone or in person at the airport. What a scam company…. Ja.nei.kanskje Version: 8.9.2

Bad app Cant check in !! Cant put my tryp !!. Carlo Golfetto Version: 8.10.5

Group booking App do not synchronize with group booking Even after checking in, it is unable to get the tickets electronic on the app. So then - why bother using the Lufthansa App??. ErlendD Version: iOS 8.9.0

Langsam und schlechte UX Es dauert eine Ewigkeit bis meine Fluginformationen geladen werden. Checkin über die app ist gruselig und wichtige Informationen wie, dass die boardkarte corona bedingt nur am Schalter abzuholen ist, sind schwer zu identifizieren! ich würde weniger Funktionen aber dafür diese besser gemacht bevorzugen.. Rahmenbedingung Version: iOS 8.8.1

Utterly useless After registration not possible to log in. Not possible to be wors. B-andan Version: 8.10.0

From bad to worse What’s happening to you dear Lufthansa? You were one of the most efficient airlines but now the services on board is much worse and this app doesn’t work anymore: it’s impossible to accessing it. Plus from now it is not possible anymore to use the miles points to pay tickets. Why??? What is happening? Of course where is possible I’m going to fly with companies that are offering a better service. Goodbye Lufthansa.. PiotrSimon Version: 9.133.0

Don’t put your money in danger The performance of the app isn’t great at all. I booked through app but didn’t get a confirmed ticket neither in app nor in mail but my money got deducted. And now there is no response from customer care mail and call. Later in customer care call they said it is dosage to book from web but not from app.. Nasheet.no Version: 8.10.1

Bookings dissappear My two bookings seemingly havevto be added every time the app is opened. Useless!. Susanne V Version: 8.10.0

Slow and outdated This app was probably good 7-8 years ago. However, it is super messy compared with their dutch enemies and it is super slow. Every time I try to go to find details about my bookings, it takes avout 60 seconds of buffering to get there. This is consistent when controlled with internet connection and other devices. The app is certainly not Lufthansa’s stregth or priority. Maybe their target population is old style travelers who wants to print out all their travel documents?. Stigi99 Version: iOS 8.9.0

Useless app Useless app. Fre.trv Version: 7.2.2

Payment ?? Last payment page is horrible, it shows long unnecessary methods and it crashes all the time so I have to try computer site 🤦‍♂️. Guulgaar Version: 9.132.0

Zertifikate Werden nicht dekaner kein einchecken möglich. Mibo 666 Version: 8.8.0

Really bad The app presents problems every time you try to register, it also has many bugs that don't allow you add a flight. It's super slow and and it crashes frequently. Really bad for a big scale international company.. Nitza D. Version: 8.6.2