Amtrak Company Customer Service

The National Railroad Passenger Corporation, doing business as Amtrak (; reporting marks AMTK, AMTZ), is the national passenger railroad company of the United States. It operates inter-city rail service in 46 of the 48 contiguous U.S. states and three Canadian provinces. Amtrak is a portmanteau of the words America and trak, the latter itself a sensational spelling of track. Founded in 1971 as a quasi-public corporation to operate many U.S. passenger rail routes, Amtrak receives a combination of state and federal subsidies but is managed as a for-profit organization. The company's headquarters is located one block west of Union Station in Washington, D.C. Amtrak is headed by a Board of Directors, two of whom are the Secretary of Transportation and CEO of Amtrak, while the other eight members are nominated to serve a term of five years. Amtrak's network includes over 500 stations along 21,400 miles (34,000 km) of track. It directly owns approximately 623 miles (1,003 km) of this track and operates an additional 132 miles of track; the remaining mileage is over rail lines owned by other railroad companies. Some track sections allow trains to run as fast as 150 mph (240 km/h). In fiscal year 2022, Amtrak served 22.9 million passengers and had $2.1 billion in revenue, with more than 17,100 employees as of fiscal year 2021. Nearly 87,000 passengers ride more than 300 Amtrak trains daily. Nearly two-thirds of passengers come from the 10 largest metropolitan areas and 83% of passengers travel on routes shorter than 400 miles (645 km).