Bolt: Sürüş Talep Edin Müşteri Hizmetleri

Ty Ty. Mofsed Version: 161.0

👎🏻👎🏻👎🏻 Hanisisa şe…… surucu sikayet edir ve bu sikayete gore gedis bloklanir taksi sifaris etmek olmur 👎🏻👎🏻👎🏻👎🏻👎🏻 Ve bezi şoferler pulu oldugu kimi verende agiz burun eyir narazi olan islemesinde bu ne şirketdi 👎🏻👎🏻👎🏻👎🏻. Ayan44.4 Version: 52.0

Süper Süper bir uygulama. Alaçatı bilişim Version: 143.0

Perfect Fastest, cheapest!. Doğanxan Version: 162.0

Şoförler için ödeme tercihi Şoförler için ödeme şeklini seçme güncellemesi gelmeli, çoğu kartla ödemeyi kabul etmedikleri için siparişi iptal ediyor!!!!!. NnnnRrrrrnnnnn Version: 16.0

Avrupa seyahatlerimde tek tercihim Her zaman hızlı, temiz, güvenilir servis. Bolt ile buyuk şehirlerde araba sürme ve park yeri arama derdim sona erdi.. Oktay Hoca Version: 153.0

Very nice 便利. Vvvv1737 Version: 155.0

Kullanışlı Kullanışlı, pratik ve hesaplı. Keşke Türkiye’de de benzer uygulamalar kullanabilsek.. Asrealliind Version: 151.0

Taxi Gerçekten çok güzel Bir uygulama. Dklydvnydaf Version: 4.32

Güvenli Çok güzel Tayland da kullandık güvenilir dakikalar içinde kapıya geliyor. Pazarlık dolandırılma iletişim problemi sıfır. E sim aldıysanız o ülkenin numarasına kod geliyor. Umarım en yakın zamanda Türkiye’ye de gelir.. Xys syx Version: 158.0

Harika Cok guzel bir uygulama. Keske Turkiye’de de olsa. Iremgms Version: CI.4.02

Works Perfect Really really works perfect best app and very helpful use it. Mediuser Version: 157.0

Thank y Thank you for your safety trip. Itsozlem Version: 146.0

Vgv şoför çok hızlıydı. Yengennn Version: 151.0

Müthiş kolaylık İhtiyaç duyduğumuz her anda çok kısa sürede ulaştık. Uygun fiyat, güvenilir uygulama.. Themrym Version: 153.0

Harika çok güzel Harika. Kazım yıldırım Version: 146.0

Very convenient. Easy to use. Better than other apps and have better price. BOCHNAC Version: 150.0

VPN İLE ÇALIŞIYOR ARKADAŞLAR BOLT UYGULAMASINI NORMAL İNDİRİP AÇARSANIZ TELEFON NUMARASI DOĞRULAMASINDA HATA VERİR. YAPICAĞINIZ ŞEY ÇOK BASİT DAİLY VPN UYGULAMASINI İNDİRİP VPN’i AKTİFLEŞTİRECEKSİNİZ VE TEKRAR UYGULAMAYA GİRECEKSİNİZ VE SORUNUNUZ ÇÖZÜLMÜŞ OLUCAK (YARARLIYA BASIN ÜSTTE DURSUN). Uzayyss Version: 86.1

Ela Ela. Sadiq Amirsah Version: 157.0

Yurt dışında uber Kesinlikle kullanıması gereken proğram yoldan çevirdiğiniz taksiye 2 kat fiyat farkı ödüyorsunuz Bu proğramda nereye gidecekseniz ödemeniz gereken rakamı söylüyor. Kadir istanbul batu Version: 159.0

Great app Really great app, easy to use, would be very glad if you add pickup time functionality. Ziya_Rustamov Version: CI.3.80

Some drivers might not have a driver’s license Recently i ordered a taxi to go to my classes. However on the way police stopped the car and told me the driver did not in fact have a license.. Juanpamna Version: 64.0

App freezes Hi, App freezes as soon as I open it to view my ride details and track location. Kind regards,. Ilkin_95 Version: 142.0

Nice app There is no indicator for north in map.. it is confusing a lot. It is not possible to choose multiple points for station while requesting taxi. Please consider all this on new versions. Thanks. OrkhanHajiyev Version: CI.4.02

Update Baku map Please, update the map. The drivers can’t find the place because of it.. Turqay122 Version: 4.42

No option No option to book taxi for later . Please add.. Musus1805 Version: 3.23

Love it! I especially like a route sharing option. Ayselibrahimli Version: 3.25

Offer When I order taxi driver call me and ask where we’ll go cloud you cancel and pay me cash why he cloud see my number before to move my place but I liked last update new function choice more stop point. Rashad015 Version: CI.4.17

Personal opinion Very comfortable and good working app, however, there are some drivers, who call and ask if it is cash or card payment. It would be good if it will be displayed on their screen as well so that users will not get bothered eventually. Mikiyev Version: 4.30

Card Adding problem This problem started few days ago I cant add my Bank Card it says that scan your card but the camera doesnt open PS. I have gaven the permission for camera but it still not working. Please fix this problem For overall I like this problem very cheap and good Quality, fast arrives and drives.. Ruslan🤘🏻 Version: CI.3.60

Thanks It is a amazing app very good and very comfort but Sometimes I have a bad ecprrience with that it is the not reason to say that app fault , everywhere good and bad things. İf you are good you will get good things. And I like that app so much safe thanks to that app manager and boss. I don’t know who is that but I tell everytime by myself. Azikammm Version: 133.0

Bank card issue 1 month I can’t use the card rides. No matter which bank card it is, the program giving error. Please fix it ASAP.. Javidan Hamid Version: 39.0

Like it!; Beyendim. Servisden chox raziyam. Hem qiymetler serfeli, hem de xerite chox asand ve anlawilandir hem muwteriler ucun, hem de suruculer ucun. Kuchelerin adlari duzgun yazildigindan eziyyet chekilmir tapmaq ve oldugun nogteni qeyd elemek. This app is easy to be used and understood. The map has been built very well. Prices are on point and drivers are polite. I suggest to use this app in Baku, Azerbaijan much more than any other ones. Thanks for this useful app :). NIgar E-va Version: 3.24

Drivers in Azerbaijan don’t accept card payment Everytime, I select the card payment they are arguing to change it to cash or they are cancelling the order.. Salamamamamamammmamanam Version: 154.0

Təhlükəli sürücü Axşamınız xeyir, Mən səfərimi yarı yolda saxladım. Çünki özümü təhlükədə hiss etdim. Maşının baqajında başqa bir oğlan uzanmışdı. Buna görən kimi maşından düşdüm və gedişi ləğv etdim. Sürücü mənə dedi ki, baqajda yatan onun qardaşıdır. Həqiqətən çox qorxdum. Hələ də özümə gələ bilmirəm. xahiş edirəm bununla bağlı tədbir görəsiniz.. Mehsi87 Version: 163.0

Rezillik 77GA120. Maşın sahibi taceddin diye bir adam. Bunun gibi rezil insanları nasıl işe alıyorsunuz? Hem bana,hem nişanlıma terbiyesizlik yapıyor. Hem arabada sigara içiyor. Sigara içmemesini söylediğimde ‘bu benim arabam istediğimi yaparım’ diyebilecek kadar iğrenç ve ahlaksız biri. Bir de bunlara ilave olarak bizi gitmemiz gereken yerde değil,başka yerde bıraktı. Hayatımda ilk defa böyle bir rezillikle karşı karşıyayım. Umarım bu sorunu Bolt ekibi olarak nezere alırsınız ve bunun gibi iğrenç ahlaksız sürücüleri işten kovarsınız.. Ogulcan30 Version: 70.0

Uselees in Cyprus You can never find a driver in 30 minutes, you have to try for hours to get a taxi, so stupid, I will complain about them officially so that they must stop using this app in Cyprus.. Rozalinaki Version: 159.0

اسواء تجربه تجربه غير قابله للإعاده طلبت تاكسي و ٤ يكنسلون وكل واحد يسالك ممكن تدفع لي كاش وانا دافع ومخلص عن طريق التطبيق ايضاً طلبت تاكسي والطلب مسجل هونداي توسان أتفاجأ السياره سوزوكي اصغر من السيكل والسواق متهور وسرعه وعدم مبالاه تم حذف التطبيق. Abadi2_2 Version: 150.0

It doesn’t let you end the ride Sometimes the app doesn’t work and you can’t end your ride with Bolt Drive.It magically! works after 2 hours and you have to pay triple price.I am not even mentioning the quality of the support because there is no support at all.. OneReasonableMan Version: 155.0

Bolt sucks Parking is always an issue the customer service won’t respond to you and you will have to wait infront of the scooter for 50 mins for a ride you took for 4 mins.💪😉. Ben biriyim🌝🌚 Version: 145.0

Insanity Always the mornings I am waiting for some one to accept my ride but no one accepted for last 3-4 months thats is really bad. Krts21 Version: 160.0

Uygulamanızı kullanamıyoruz Türkiye’den geliyoruz ve Budapeşte de uygulama aktifleştirmek için mesaj gelmiyor. Güncelleme sonrası kötü Version: 120.0

Yaprrak gibi uygulama Kredi kartı eklerken banka onayı dahil hepsi gerçekleşiyor, en son aşamada bir şeyler yanlış gitti diyor ve kart ekleyemiyorsunuz.. Enginnnnnko Version: 145.0

Cheating drivers and poor customer service solution We booked Bolt taxi from airport to city center in Tbilis. Price was 26GEL im the app but at the end of the tirp we paid 36GEL. There was no traffic no waiting. It took 2 days for customer service to understand driver took a long way instead planned and another 1 day to give promo code 10GEL for this extra expense. But they didnt take account that we left country already after 3days from complaint and this money back promo is only applicable in Georgia, so useless to us. And this is not the first case it happnd in Bangkok before where I need to pay 180Baht (5USD) more due to same reason and again no valid solution. Steelwings787 Version: 145.0

Taksiciler kabul etmiyor Uygulama fonksiyonel olarak amacına hizmet ediyor. Ama taksiciler çok büyük oranda işleri reddediyor. Uygulama sürekli yeni sürücü atıyor.. Nickname'ine de sana da Version: 159.0

Disrespectful customer service Customer service is disrespectful and making fun of the customer. This is why I will never use any Bolt app.. Cagatay Deveci Version: 62.0

Scammers Dont use credit cars or apple pay!!! Use only CASH. I paid 7€ for nothing because when scammer driver saw i paid via card he didnt come and there is no where to report them. Fdylmz Version: 158.0

Sms gelmiyor Türkiye seçeneklerde ama telefona sms gitmiyor. Zehra.u Version: 86.1

Musteri hizmetleri cok kotu Destek ekibi asla geri ulasmiyor, muhtemelen cok basit ve uygulama kaynakli bir hatam var ve asla bilgilendirmiyorlar veya konu hakkinda destek vermiyorlar. Fotograflar ve detayli aciklamalarla problemi anlatmama ragmen zaten yaptigimi soyledigim seyleri tekrar yapmami soyluyorlar o da gunde 1 kere geri donus yaparak.. Arh1232 Version: 148.0

Kullandığım En Kötü Taksi Uygulaması 1. Sürücüler çok anlaksız 2. Kredi kartlı taksi çağırdıysan bolt ödeme yapmıyor diyerek taksiden inmemizi istiyorlar. 3. Çoğu kez sürücü ve taksi farklı geliyor. 4. Sürüş güvenliğiniz 0% 5. Sürücülere 5 AZN gittiğiniz yola 10 AZN uzatırsanız para üstü yok mu? Diye sorarlar ya market market gezip para üstü ararsınız yada para üstü almaktan vaz geçersiniz. Zaten para üstü almamanız İçin sizi bezdirirler. 6. Bolt müşteri hizmetlerine sürücü şikayetlerini bildirdiğimizde standart herkese verdiği cevabı veriyorlar. 7. Kısacası en güzeli hiç bir uygulama kullanmamak giyeceğim ama piyasayı avuçlarına almışlar başka bir seçenek bırakmıyorlar.. Turkgenc25 Version: 59.0

The driver stole my money The driver was so disrespectful to me, my trip costed 10 euros and when i gave my 50 euro to him he took from my hand and look trough his wallet and said that he couldn’t give me an change. He told me to look to my house, as i was scared of him so i just went to my home and took 20 euro and come back. He was gone with my 50 euros. The bolt support didn’t do anything but give “promo code” as they think a good thing. BUT THIS IS OBVIOUSLY MY RIGHT they didint do anything else… the driver wasn’t punished, or nothing more then my money to show them they were sorry. As a minor and from a differe country i dont feel secure in bolt. AND I DONT RECOMMEND FOR ANYONE!!!. Meloliki Version: 153.0

Michael Narodni müze onunde bekliyorum michael aradi diyo gelemem oraya siz gelin iki saat adamı aradık sonra iptal etti. Gezen oyuncu Version: 62.0

Misleading pormotions, very bad support. Promotions offered by the app itself are misleading. It says it will automatically apply when a supported payment method is used. However when it does not apply and you are charged the full amount you now have yourself a long and unfruitful conversation with the support agents. Whom by the way are just interested in dismissing you as quickly as possible, don't read the previous messages for context and consistently unhelpful.. Bcamur Version: 151.0

Türkıye Türkiye numarasıyla kayıt yapamıyorum.. Volkansavan Version: 86.1

Bıktım Azerbaycan’da uygulama ile ödeme ayarındayım. Şoförlerin bir kısmı cash istiyorlar, rezervasyonu da iptal etmedikleri için ben iptal etmek zorunda kalıyorum, sonra hesabım donduruluyor. Ya da 2-3 dakikaya araç gelecek yazıyor; 10 dakika geçiyor, araçta hareket yok. İptal ediyorsun, yine hesabın bloke oluyor. Bu problemler yüzünden soğudum artık! Sorunlara bir çare bulun!. Ali Altunışık Version: 62.0

SH.T APP What a silly app it is. It doesn’t accept my cc information. It doesn’t say anything just sorry something went wrong. The customer care services doesn’t answer. Just sh.t. Stay away!!!. Fenerfb34 Version: 142.0

MM69GMF While the MM69GMF vehicle was coming for me, it was cancelled and another passenger was picked up. And he swore. It should definitely not be in the app.. R10hsa Version: 160.0

No Good in Lisboa.. Tried to use as of some recommendations but second day in Lisboa and unfortunately it is no good.. First day faced by more than ten cancellation by drivers in the airport and used UBER. Second day faced by, may be, five cancelation by Bolt drivers repeatedly again in the city, even not in rush hours and again had to use UBER. We tried to give a chance to Bolt but really useless... Rhinost Version: 157.0

Bazı şeyler ters gitti hatası Uygulamaya 4-5 farklı kartla ödeme yöntemi ekliyorum ama tam sonunda bir şeyler ters gitti hatası alıyorum. Bir türlü yapamadım.. Xxxbzbsj Version: 150.0

Şikayət Əvvəl yaxşı işləyirdi son vaxtlar başdı başına olub,elə bil küçədən yiğıbsAn sürücüləri çox sayqısızdılar. F,n.uad Version: 7.0

Bu nedi bele Evvel ucuz idi, indi baha olub. Mence en yaxşısı avtobus... Hovsanlı Version: 144.0

Kredi kartı kaydetmiyor Kredi kartını kaydetmiyor. Sürekli hata veriyor. Neden olabilir?. Nvmcmcmlf Version: 144.0

Dissapointed You never find economy car,credit card never use, TERRIBLEEEEEEE. Subway AGORA Version: 42.0

Pricey / Locations Not Available / Tax The fares skyrocketed in such a short time! Bolt used to have the best fares in the city up until now. Locations are not precise / available (e.g. struggling to pin my home address), and it’s super annoying to see your money withdrawn for unexplainable tax when paid by card. I’d really love to tip the driver instead of getting tax charged. Dear Bolt Team, please do something about it.. Narminhajizada Version: 4.36

Cash instead of card The driver is accepting my drive but not arriving So as a result I am canceling the order, bolt is withdrawing money,including tax. After conversation with support, they giving me advice to use cash and adding in my bonus the money which was withdrawn except the tax part,which also was withdrawn Explaining that it is not their fault 2 times it happened and I don’t get proper way to solve my problem, so as a result, it gonna use you this application. Farida949394 Version: 94.0

The location is wrong, your maps are outdated I was told that Bolt uses Google map, but Google has already updated some info which you still haven’t. For instance, former Lumegrand store which previously located at the address Hasan Aliyev 79, Baku, Azerbaijan, moved to a new address (Ashig Molla Juma Street 46B, Baku, Azerbaijan) a year ago, but in your map it still shows the old location. Our guests are misguided so many times. They argue that taxi drivers take them to the wrong address, but that is not the case. Your map is wrong and outdated.. Init01 Version: 96.0

Payment First of all I want to say I like Bolt rides. Although not a large amount, small amounts of money are deducted from my balance at the end of each departure. This happens with payments I make with Apple pay.. Cosqun357 Version: 51.0

Support doesn’t support I had 3 destinations, driver did not drive to the second location with reason of poor road conditions even though every day I am using the route for the rides. I have charged the full price. Why? 4 different support operators gave me 4 different answers. The final answer was you have to pay either way.. AmplifiedGe Version: 154.0

My account is banned for 7 years because I just rate the driver! I did nothing but your company banned my account.I rated some people gave 2 stars because that’s drives I don’t like that If you solve my problems I will rate and give 5 stars for helping!!! I hope you understand me!🙄🙂. AlliMehemeedov Version: 32.0

Negative feedback A very bad service, customer service is awful Feel myself bullied with the process of “lost things” related support. Never going to use it and recommend others not to use it.. Kb_east Version: 71.0

Bad service I had 6 cancelled rides just in 30 minutes because the drivers you work with don’t want to accept card payment. Deleted the app 👎. MLSH3645 Version: 136.0

Not recommended Most terrible app what I used . Drivers u will wait forever. Premium cars smells like a garbage basket. Also I had emergency incident when driver attacked me & nobody’s cares, after incident I didn’t receive any email how the support solve that danger situation or even a number of the case passed to police or not.. Cat6270982 Version: 84.0

Overpayment deducts It's a very scam campaign. You order it comes at another price. Upon arrival, the double price comes out. When ordering a card, they do not come. Support service 0. The answer is not given. I do not recommend this service to anyone. Ruined.. Overpayment deducts Version: 90.0

Cons - drivers have different profiles as well as number plates in the app and in real life. could be very dangerous and misleading. - drivers accept the ride before arriving at the destination so we can pay them extra. the free time idea is the worst thing that you came up with because sometimes they’d be parked very far and the time it takes you to reach them would be more than 3 minutes, again wasting our time. - drivers accept rides even though they are so far and when they get near they cancel wasting our times. - our profiles shouldn’t get blocked because of the drivers faults. - drivers charge more when using cash due to ‘busy roads’ and get angry when you refuse to pay them extra. - drivers don’t always give back the exact change but expect you to give them the cash notes and coins and get mad if you’re missing a coin or two. you should allow drivers to accept rides only if they have the proper change for it, not everything has to be done by the customers. - the ride should only be accepted when the driver is at the exact location we want them to be rather than standing far behind and further away from it and expecting us to walk in busy roads.. Rai002 Version: 163.0

Terrible user experience Terrible user experience. Constantly the same problems. Drivers before arriving specify the address and method of payment. If paying by card, they ask you to cancel the order. Bolt's support service is completely non-existent. Calls to the office do not reach, and the message through the application is never answered. Shahmardan Danyalov Version: 55.0

Never again It’s normal for bolt when their taxi driver comes to you very slowly and ask you cancel application request and pay to him card to card. If you don’t do it noise comes to you. I lost 20 minutes before realized that no one come to me, and taxi driver wait me to cancel request. Never again. Nalsurchik Version: 88.0

Terrible customer support. I was robbed of my money Taxi driver said that there was some kinda error in system and that I need to pay with cash and there’ll be no charge for a bank card, because he cancelled the ride. I then proceeded to give him money with cash and left the taxi. After about 1-2 minutes there was a card charge for approximately 7 AZN. When I called back a driver he said funds will be returned within 15 minutes. I didn’t got my money to card returned. I wrote to bolt support and they just don’t care, no answers from the support team whatsoever. Terrible experience, unethical drivers, useless customer support.. Gg0847483863 Version: 83.0

Disgusting service and support. I have been using the application for 3 years, but I will never again. taxi drivers do not accept an order if non-cash payment is used. the last time I had to cancel the order more than 7 times due to the fault of the drivers, but in the application they blocked me for a whole week! when I wrote to the support service that it was not my fault, they answered me with a stereotyped message that I would have to wait 7 days before they unblock me. Despite the fact that I have made over 1000 orders over the years, they are disgusting to their customers. I do not recommend this taxi service to anyone!. Ofush Version: 26.1

Not satisfied After waiting for 30 minutes I had to go with comfortable ride, for the last two weeks this situation have not changed and everyday I have to start the process of finding a taxi 30 minutes earlier.. I.S.Bhr Version: 143.0

Shortcomings in the program There is a shortcoming in the Bolt program which allaws drivers to report arrival at pick up adress without actually being there. Today I ordered a taxi, driver accepted the order, but drove to a different address. Then he reported as if arrived at my pick up adress and after few minutes refused the order as if I did not arrive at pick up adress. Appreciate if you fix this gap/shortcoming in the program. I am ready to provide details of the address and driver. Thanks and kind regards, Ulfat. FCAjax Version: CI.4.14

Card charged before the ride My card was charged before the ride. Taxi drivers always calling and asking about payment method: when it is card they are declining to take a ride. Worst taxi experience i've ever had.. IrweenKinneas Version: 26.1

Drivers are rude, impolite and fake!!! The drivers accept the ride 15 min before in order to get paid more, everytime they ask for cash and cancel card orders, they do not no the city which they are operating! Awful service, awful responsibility, awful system!!!!. Havva Safarova Version: 83.0

Awful scooters and support Bolt Scooters had awful, terrible gps system. I have come to finish ride to P spot, gps shows scooter in other place and I couldn’t end the ride. Have to waste 20 minutes of my time and funds to solve the issue. Besides support do not help at all, do not realize what are they talking about, send templated answer which is not even a solution. Especially guy from support team named Bahruz try to finish support session dont even said any solution. I send photoes and screenshots that I am the P point but scooter shows little wrong area. He insist that go to P point and end the ride. Very bad support, never ever get bolt scooters again, and advice all not to.. Shumahaa Version: 159.0

Abusive, dangerous drivers/ təcavüzkar, təhlükəli sürücülər Do not use this app if you're young, woman, and or any type of people because the drivers are not selected in a responsible way. There are many people who has been abused, raped because they picked their rides in this app. Bolt only blocked those people as a response Əgər gəncsinizsə, qadın və ya digər növ insansınızsa, bu taksi əlavəsini istifadə eləyərək təcavüzə məruz qala bilərsiniz. Bu tətbiqetmədən istifadə edən şəxslərin başına gələn hadisələrə görə Bolt sadəcə həmin müştərini bloklayaraq cavab verir.. JomardRustamli Version: 24.0

Drivers ask Card or cash? Most drivers after accepting ride call to ask if ride is on card or cash! If ride is on card they ask to cancel, almost 2out of 3 rides are like this now, bolt needs to solve this. Abujan00 Version: 65.1

Başqa taksi xidmətinə keçirəm. Switching to another taxi service. Evdə bir ay oturandan sonra bütün Bakıda elə bil tək mən “tez-tez” taksi sifariş edən oldum. Bu hal “şübhəli” olduğuna görə artıq heç bir kart ilə sifarişlərimi ödəyə bilmirdim. Bunu necə düzəldə bilərəm sualıma cavab şəxsiyyət vəsiqəsi ilə şəkilinizi göndərin oldu. İndi mən taksi sifariş vermək üçün Bolt-a öz şəxsiyyət vəsiqəmi göstərməliyəm. Ondansa başqa taksi xidmətini istifadə edərəm. After not going out of my home for a month I suddenly can no longer pay for my taxi orders via any card. The reason for that was that I was ordering taxi “suspiciously often”, and to fix it I have to send a picture of me showing my personal ID to the Bolt support system. Rather than doing this, I would start using another taxi service.. Dila E. Version: 15.0

Problem with online payment When we choose payment with card method, the ride is got cancelled. The drivers accept only the rides with cash. If that is the case, what is the point of having “pay with card” function on the app? That actually is the main problem about the usage of the app. Would be happy if you could take the problem into consideration. Thanks in advance!. LemanGLZD Version: 24.0

Card payments I recently learned from one of the drivers that bolt drivers are NOT informed whether the payment is made by card or cash in advance, so they always ask me that question as I enter the vehicle. I am tired of waiting 10+ minutes to then hear “can I drop you off somewhere halfway through the ride because I don’t accept card payments” Annoying, this is getting simply annoying and making me regret anytime I open up this app. As a UI/UX designer I believe that the app is flawed for the sole reason of not showing the drivers their client’s payment method in advance.. OeFidan Version: 127.0

Drivers are getting very angry when customers pay via card So frequently ( today also ) i am experiencing this unpleasant situation caused by bolt drivers ,, They are complaining even arguing with me why I am paying by card , that they don’t get any many from card payments , even they are asking me to quit the car or cancel the ride. When i reminded them to clear such things with company they answer was “ the main office is in Estonia or smth , no one cares and etc. I want to remind you that , i am not the only customer , so many people face this situation on daily basis , and to be honest most of them got rid of this app , for this reason i am also thinking about quit the bolt , “ Also so many drivers are coming with another car plate ( differrent that was in app while purchasing ) , with another phone num , even another driver ( not the one on photo) which i find not safe. So disappointed , hope you will do to fix thing up, and deliver more apropriate service to us.. Afag Aziz Version: 22.0

Foto şəkil As a user, I want to have a photo in the application, because drivers often have to look for the customer, even if there is a photo, we will not have any difficulties, both the driver and the customer. Mr. Bahruz Version: 121.0

Navigation Problem! Your navigation system is not working properly. Therefore, there is a problem between the driver and the passenger. It shows me 200 meters away from where I am. The driver is waiting for me somewhere else.. Gadir Huseynov Version: 4.47

Rude and angry “drivers” 99% of drivers are so rude and angry all the time. They don’t know how to talk politely with customer. They don’t accept card payments which is funny in 2021. I delete this app from my phone. As an app Bolt is very good (both from UX side and functionality). But because of such illiterate, narrow-minded drivers, I don’t recommend it.. Emill10 Version: 28.0

Terribly unprofessional Dear (not so dear already) Bolt, I am very dissatisfied by your services Most of your drivers are incompetent, I waited for an hour in cold near Port Baku today waiting for a driver to accept my order, they all accepted and all called me asking to cancel the order. When it comes to card payments they also call me and ask me to cancel the order I just placed. I’d like to tell you that this is terribly unprofessional and it reflects your poor hiring tactics. You hire literally everyone left and right and make it difficult for drivers to claim their rightfully earned money which was paid by customers using credit cards. From this day on I will stop using Bolt and instead will use local taxi services which are much responsive and adequate than you. This is not how Bolt worked in Hungary, this is a full circus with clowns. Please go back to your homeland and come back when you figure it. FidBaki Version: 34.0

Worst service You have the worst service. 3 days ago I ordered a taxi. I have been called by your taxi driver. He asks me the address. I said it was mentioned in my order. Then he says that he cannot take me to my destination. And I should cancel my order then make a new order. I was late, and I lost 15 minutes because your driver. So I decided to never use your company services. Ujal Piriev Version: 4.53

Drivers are mostly rapists! Don’t use this app. If you search on internet, you will see how many women got insulted, harassed and abused by bolt drivers. Bolt did nothing about all of these complaints! And it keeps happening everyday. It is not safe to use this app. Keep safe and don’t let anyone to sit in bolt car.. 0172?:@:9,!/!-@/:'cn Version: 26.1

Dont attach your card to this app Terrible app.. 21 century they put option to pay by card but drivers don’t show up or they call you to cancel. Eventually you lose the most important thing in this life “your time”.. Localoneandonly Version: 138.0

Safety and respect to passengers personal belongings No matter how many times I’ve called the taxi driver and contacted the Bolt support, the driver has never answered my phone calls and Bolt can’t help to solve the problem. Beware of yourselves and your belongings and forget about your belongings left in Bolt drivers’ car.. Javidhan Version: 30.0

Driver had a gun in the car I really have concerns about Bolt’s drivers. Today I literally saw a gun in the car and the driver was extremely dangerous and talking about some gangster lifestyle, killing, punching, torturing people. I can’t imagine what would happen if my family was there. I won’t use Bolt taxi any more.. Jamil Aghasi Version: 132.0

Getting worse App doesn’t work now, I can’t select a pick up and destination point atm, just opening the map and nothing else When I order a driver, sometimes the driver cancels the ride without any reason but doesn’t cancel it on the app, and reordering a new driver takes so long and I can’t make a complain about the the drivers who cancel the ride without any reason But to be honest, the prices are the best. Mrttti12343221 Version: 27.0

Very bad Drivers are very rude. They call and ask you to cancel the trip, if you don't cancel, they refuse to come to the address, and the amount you paid is not returned. Let me note that after several cancellations, the application blocks you. 👎👎👎👎 sürücülər çox nəzakətsizdir. Zəng edib gedişi ləğv etmənizi tələb edirlər ləğv etmədikdə ünvana gəlməkdən imtina edirlər ödədiyiniz məbləğ isə geri qaytarılmır .Qeyd edim ki ,bir neçə dədə ləğv etdikdən sonra tətbiq sizi bloklayır .👎👎👎👎 водители очень грубые. Звонят и просят отменить поездку, если не отмените, отказываются приехать по адресу, а уплаченная сумма не возвращается.Отмечу, что после нескольких отмен приложение вас блокирует.👎👎👎 👎. Narmin R. Version: 131.0