Bolt: Sürüş Talep Edin Müşteri Hizmetleri

Başarılı Mutlaka Türkiye de olmalı. Han 1907 Version: 226.0

Feedback Nice. DanielMaksimov Version: 217.0

Çok İyi İçerisi çok konforlu ve rahat ben bu inmemizi tavsiye ederim. Ekrem Ekin Version: 218.0

Kart yükleyemiyorum Kart yükleyemiyorum destek. Busracevkk Version: 232.0

VPN İLE ÇALIŞIYOR ARKADAŞLAR BOLT UYGULAMASINI NORMAL İNDİRİP AÇARSANIZ TELEFON NUMARASI DOĞRULAMASINDA HATA VERİR. YAPICAĞINIZ ŞEY ÇOK BASİT DAİLY VPN UYGULAMASINI İNDİRİP VPN’i AKTİFLEŞTİRECEKSİNİZ VE TEKRAR UYGULAMAYA GİRECEKSİNİZ VE SORUNUNUZ ÇÖZÜLMÜŞ OLUCAK (YARARLIYA BASIN ÜSTTE DURSUN). Uzayyss Version: 86.1

Harika Cok guzel bir uygulama. Keske Turkiye’de de olsa. Iremgms Version: CI.4.02

Başarılı bi program Güler yüzlü insanlar. Utkucnn Version: 237.0

👎🏻👎🏻👎🏻 Hanisisa şe…… surucu sikayet edir ve bu sikayete gore gedis bloklanir taksi sifaris etmek olmur 👎🏻👎🏻👎🏻👎🏻👎🏻 Ve bezi şoferler pulu oldugu kimi verende agiz burun eyir narazi olan islemesinde bu ne şirketdi 👎🏻👎🏻👎🏻👎🏻. Ayan44.4 Version: 52.0

Taxi Gerçekten çok güzel Bir uygulama. Dklydvnydaf Version: 4.32

Şoförler için ödeme tercihi Şoförler için ödeme şeklini seçme güncellemesi gelmeli, çoğu kartla ödemeyi kabul etmedikleri için siparişi iptal ediyor!!!!!. NnnnRrrrrnnnnn Version: 16.0

Super Its very useful. Mkemalll Version: 232.0

Hizmet Pazarlıkmış, kaliteli araç gelir mi şüphesiymiş, bunları unutuyorsun. Hem fiyatlar makul, hem araçlar güzel. Teşekkürler. Airfoil75 Version: 219.0

Harika bir uygulama Paris de sürekli bolt kullandık hem uygun fiyatlı hem konforlu çok memnun kaldık. ZMKr9 Version: 236.0

Thanks It is a amazing app very good and very comfort but Sometimes I have a bad ecprrience with that it is the not reason to say that app fault , everywhere good and bad things. İf you are good you will get good things. And I like that app so much safe thanks to that app manager and boss. I don’t know who is that but I tell everytime by myself. Azikammm Version: 133.0

Card Adding problem This problem started few days ago I cant add my Bank Card it says that scan your card but the camera doesnt open PS. I have gaven the permission for camera but it still not working. Please fix this problem For overall I like this problem very cheap and good Quality, fast arrives and drives.. Rusi Boy Version: CI.3.60

Dark mode It would be great to see Dark Mode support in a future update. Astronautart Version: 215.0

Bank card issue 1 month I can’t use the card rides. No matter which bank card it is, the program giving error. Please fix it ASAP.. Javidan Hamid Version: 39.0

Personal opinion Very comfortable and good working app, however, there are some drivers, who call and ask if it is cash or card payment. It would be good if it will be displayed on their screen as well so that users will not get bothered eventually. Mikiyev Version: 4.30

Nice app There is no indicator for north in map.. it is confusing a lot. It is not possible to choose multiple points for station while requesting taxi. Please consider all this on new versions. Thanks. OrkhanHajiyev Version: CI.4.02

No option No option to book taxi for later . Please add.. Musus1805 Version: 3.23

Offer When I order taxi driver call me and ask where we’ll go cloud you cancel and pay me cash why he cloud see my number before to move my place but I liked last update new function choice more stop point. Rashad015 Version: CI.4.17

Open location in bolt Please create an option to open location in bolt directly, like we can do “open in maps” or “open in google maps” it’s possible on adroid platform but is not on ios. Thanks!. Fhtr128 Version: 204.0

Love it! I especially like a route sharing option. Ayselibrahimli Version: 3.25

Update Baku map Please, update the map. The drivers can’t find the place because of it.. Turqay122 Version: 4.42

Some drivers might not have a driver’s license Recently i ordered a taxi to go to my classes. However on the way police stopped the car and told me the driver did not in fact have a license.. Juanpamna Version: 64.0

Like it!; Beyendim. Servisden chox raziyam. Hem qiymetler serfeli, hem de xerite chox asand ve anlawilandir hem muwteriler ucun, hem de suruculer ucun. Kuchelerin adlari duzgun yazildigindan eziyyet chekilmir tapmaq ve oldugun nogteni qeyd elemek. This app is easy to be used and understood. The map has been built very well. Prices are on point and drivers are polite. I suggest to use this app in Baku, Azerbaijan much more than any other ones. Thanks for this useful app :). NIgar E-va Version: 3.24

Bolt failed to effectively supervise the drivers, and the customer service was merely handled by AI The first time I used Bolt, the driver didn't find me until twenty minutes after confirming his arrival. During this period, I asked two locals to help me communicate with the driver, but he seemed to be unable to understand and kept going around in circles. This led to me paying a large waiting fee and wasting a lot of my time. I thought it was just an isolated incident, but today, when I used Bolt for the second time, the driver chose to remain in the waiting state without arriving and stayed in the same place, attempting to defraud the waiting fee. I tried to contact the driver, but he refused to communicate. I had to go and find him myself. After getting in the car, he still didn't confirm that the passenger was on board. Only after I reminded him repeatedly did he reluctantly confirm. I have only used this app twice, and both times, the driver tried to defraud the waiting fee. Bolt has no supervision in this regard at all, and the customer service handled the matter in a very negative attitude.. Vivaldo11 Version: 230.0

Dissapointed You never find economy car,credit card never use, TERRIBLEEEEEEE. Subway AGORA Version: 42.0

Bolt in Nairobi Waiting time is so long even for instant drive, drivers can cancel your ride easily. You wait for 23 mins then he just cancel the ride what a shame. Sinem.sern2 Version: 235.0

Hileye müsait Taksi şöförleri istediğin yere gelmiyor. Seni uzakta bekliyor. Böylelikle gecikme ücreti ödüyorsun. Prag ‘ta iki şöförde aynı taktiği kullandı. Sözde ucuz gözüküyor ama rakip firmadan fazla ödüyorsunuz. Birdaha bu hataya düşmem. Hassat81 Version: 187.0

Rezillik 77GA120. Maşın sahibi taceddin diye bir adam. Bunun gibi rezil insanları nasıl işe alıyorsunuz? Hem bana,hem nişanlıma terbiyesizlik yapıyor. Hem arabada sigara içiyor. Sigara içmemesini söylediğimde ‘bu benim arabam istediğimi yaparım’ diyebilecek kadar iğrenç ve ahlaksız biri. Bir de bunlara ilave olarak bizi gitmemiz gereken yerde değil,başka yerde bıraktı. Hayatımda ilk defa böyle bir rezillikle karşı karşıyayım. Umarım bu sorunu Bolt ekibi olarak nezere alırsınız ve bunun gibi iğrenç ahlaksız sürücüleri işten kovarsınız.. Orhan304 Version: 70.0

Works fine but misleading with the prices Bolt is an app that really works. But never think that your price at reservation is the price you will pay. As a tourist in London we only want to know what we will pay for a ride in advance. But it changes especially for the airport trips. 70 pounds trip becomes 120 pounds and you learn this change 2 hours after the trip. They refund it somehow if you reclaim a complain. Do not think they do the right thing in advance.. Mehmet yılmax Version: 225.0

Scam Allow rentals of immobilized scooters in restricted zones and refuse refunds. Monolih Version: 228.0

Drivers always cancelling orders. Always the drivers are cancelling orders. its fake promises with fake prices with fake drivers. There has to be a solution for this bolt devs ?. Gggg10019 Version: 237.0

Worst application ever Text drivers that are counseling right or they’d say it’s too long to come there so you can cancel the ride but in the end you need your account blocked if you come too many rides like three cancellation and your account is just blocked. Worst application ever.. UmurHK Version: 225.0

Kullandığım En Kötü Taksi Uygulaması 1. Sürücüler çok anlaksız 2. Kredi kartlı taksi çağırdıysan bolt ödeme yapmıyor diyerek taksiden inmemizi istiyorlar. 3. Çoğu kez sürücü ve taksi farklı geliyor. 4. Sürüş güvenliğiniz 0% 5. Sürücülere 5 AZN gittiğiniz yola 10 AZN uzatırsanız para üstü yok mu? Diye sorarlar ya market market gezip para üstü ararsınız yada para üstü almaktan vaz geçersiniz. Zaten para üstü almamanız İçin sizi bezdirirler. 6. Bolt müşteri hizmetlerine sürücü şikayetlerini bildirdiğimizde standart herkese verdiği cevabı veriyorlar. 7. Kısacası en güzeli hiç bir uygulama kullanmamak giyeceğim ama piyasayı avuçlarına almışlar başka bir seçenek bırakmıyorlar.. Turkgenc25 Version: 59.0

Drivers don’t fear the support for a simple reason – they won’t do anything! Every time I use this app there is something wrong with the drivers, they either are disrespectful or try to scam you. This never happens when I use Grab though. After an incident where a driver aggressively cursed at me, the support contacted me but did nothing about it. I deleted the app, and will never use it again.. Ansa94 Version: 225.0

Michael Narodni müze onunde bekliyorum michael aradi diyo gelemem oraya siz gelin iki saat adamı aradık sonra iptal etti. Gezen oyuncu Version: 62.0

Bolt sürüşümü son anda iptal etti Yolculuğumuzu dün geceden itibaren planladık , bize eğer 1 saat kala iptal edersem ceza olarak ücretin alınacağını söylediler. Nitekim planladığımız saatte hiçbir araç bulanmadığına dair bildirim geldi. Eğer ben iptal ettiğimde ceza yiyorsam uygulama iptal ettiğinde neden bana para vermiyor ?. Cassypodia Version: 237.0

Scheming company They sent me an offer of 20% off first three rides, however it was nothing but a scam! They did not give the discount but marked up the price of the ride and then claimed a discount was given, only to charge me the full amount. I will never use them and delete the app. Do not get this app! Developer responded to my email by asking me to contact support on the app, which I had already done and received nothing but bogus reasons for their not honoring their offer. Definitely not going to use them again.. Enligh10 Version: 218.0

The driver stole my money The driver was so disrespectful to me, my trip costed 10 euros and when i gave my 50 euro to him he took from my hand and look trough his wallet and said that he couldn’t give me an change. He told me to look to my house, as i was scared of him so i just went to my home and took 20 euro and come back. He was gone with my 50 euros. The bolt support didn’t do anything but give “promo code” as they think a good thing. BUT THIS IS OBVIOUSLY MY RIGHT they didint do anything else… the driver wasn’t punished, or nothing more then my money to show them they were sorry. As a minor and from a differe country i dont feel secure in bolt. AND I DONT RECOMMEND FOR ANYONE!!!. Meloliki Version: 153.0

Önce ödeme yöntemi Çok aptalca bi akışı var fiyat bakacağım illa ödeme yöntemi istiyor. Cs-x0 Version: 236.0

Do not use at Porto If driver canceled the ride they force you to pay cancellation fee even if the mistake belongs to the driver. Çağın Hayat Version: 230.0

Disrespectful customer service Customer service is disrespectful and making fun of the customer. This is why I will never use any Bolt app.. Cagatay Deveci Version: 62.0

They don’t know the traffic jam You ordered a taxi, they told wait ~10 min, after 20(!) minutes they told wait ~9minutes. Car driver said « I have a traffic », you cancelled BUT you have to pay more +40% because of …I don’t know.. Kos_tya33 Version: 236.0

Dont Use Dubai Today I realized this: Bolt deliberately makes the route longer compared to Careem. At first it looks cheaper, but in reality it’s the most expensive option. Careem gives a 4 km route to the destination, while Bolt turns it into 7.4 km. This is clearly not customer-friendly. It’s obvious they are only looking after their own profit — this is a clear and definite observation. In Dubai, you are expensive. Answer: I already gave you more than enough chances. I spent over an hour dealing with your customer support, and you still failed to resolve the issue. That opportunity is now gone.. Jaxeed Version: 217.0

Şikayət Əvvəl yaxşı işləyirdi son vaxtlar başdı başına olub,elə bil küçədən yiğıbsAn sürücüləri çox sayqısızdılar. F,n.uad Version: 7.0

Eski uygulamanıza devam Sundukları promosyonlar hepsi yalan, kesinlikle uygulanmıyor. İlk sürüşünüzdr %70 indirim diyor mesela, ama; kesinlikle vermiyor. İki kişi yükledik, uygulamadılar. Sorduğunuzda cevap bile vermiyorlar. Aysoner Version: 226.1

Tutarsız Londra’da stn airport’tan hyde park bölgesine 110 sterlin’e gidip, iki gün sonra dönüş için araç çağırmak istediğimizde 150 sterlinden kapı açıp, uygulamadan her çıkış ve girişimizde fiyat yükselterek 260 sterline varan fiyat isteyen uygulama👎. Dyadomraz83 Version: 236.0

Kalitesiz Doğu Avrupa ülkelerinde kullanırken dikkatli olun. Tek kelime İngilizce bilmeyen şöförleri ödeme alıp sonradan ödeme almadım diyerek tekrar ödeme isteyebilir.. BrnIrn Version: 168.0

SH.T APP What a silly app it is. It doesn’t accept my cc information. It doesn’t say anything just sorry something went wrong. The customer care services doesn’t answer. Just sh.t. Stay away!!!. Fenerfb34 Version: 142.0

Disappointing safety support After a reported incident in Pattaya, I received only generic responses with no explanation or transparency. Even after the issue was supposedly resolved, the communication remained dismissive and unprofessional. This experience made me lose trust in the service.. Tkulgu Version: 218.0

Kredi kartı kaydetmiyor Kredi kartını kaydetmiyor. Sürekli hata veriyor. Neden olabilir?. Nvmcmcmlf Version: 144.0

Sms gelmiyor Türkiye seçeneklerde ama telefona sms gitmiyor. Zehra.u Version: 86.1

Худшее такси Не такси это , не советую пользоваться , водитель может просто не хотеть ехать, и никто ничего не скажет , не поддержка не сам водитель , просто заигнорят вас все и вы будете искать как добраться. Пользователь 3371@2₽ Version: 221.0

Kötü Paramı çekti, yarım saat kuralı var diyip araç göndermedi 👎🏻. Zeki Balekoğlu Version: 231.0

Bazı şeyler ters gitti hatası Uygulamaya 4-5 farklı kartla ödeme yöntemi ekliyorum ama tam sonunda bir şeyler ters gitti hatası alıyorum. Bir türlü yapamadım.. Xxxbzbsj Version: 150.0

Yaprrak gibi uygulama Kredi kartı eklerken banka onayı dahil hepsi gerçekleşiyor, en son aşamada bir şeyler yanlış gitti diyor ve kart ekleyemiyorsunuz.. Enginnnnnko Version: 145.0

Fiyatlandırmaya dikkat Asla bir daha kullanmam ; 39 Euro diye fiyat verdiği seyahatten 65 Euro aldı. Baştan verdiği fiyat tam kandırmaca. Zaman ekstra diye 21 Euro aldı. Diğer app lerse hiç başımıza böyle bir şey gelmedi. Pekemin Version: 233.0

Bıktım Azerbaycan’da uygulama ile ödeme ayarındayım. Şoförlerin bir kısmı cash istiyorlar, rezervasyonu da iptal etmedikleri için ben iptal etmek zorunda kalıyorum, sonra hesabım donduruluyor. Ya da 2-3 dakikaya araç gelecek yazıyor; 10 dakika geçiyor, araçta hareket yok. İptal ediyorsun, yine hesabın bloke oluyor. Bu problemler yüzünden soğudum artık! Sorunlara bir çare bulun!. Ali Altunışık Version: 62.0

Show progress on lock screen Instead of showing progress it shows tip suggestion on lock screen without the option to disable it. Dkasyanov Version: 223.0

Uygulamanızı kullanamıyoruz Türkiye’den geliyoruz ve Budapeşte de uygulama aktifleştirmek için mesaj gelmiyor. Güncelleme sonrası kötü Version: 120.0

Türkıye Türkiye numarasıyla kayıt yapamıyorum.. Volkansavan Version: 86.1

Worst Customer Service & Awful Drivers Absolutely terrible experience. The drivers are rude, unprofessional, and often cancel without reason. Customer support is just as bad — slow to respond and completely unhelpful. If you value your time and sanity, avoid this app at all costs.. Orkhan Rustamov Version: 189.0

Never again It’s normal for bolt when their taxi driver comes to you very slowly and ask you cancel application request and pay to him card to card. If you don’t do it noise comes to you. I lost 20 minutes before realized that no one come to me, and taxi driver wait me to cancel request. Never again. Nalsurchik Version: 88.0

Abusive, dangerous drivers/ təcavüzkar, təhlükəli sürücülər Do not use this app if you're young, woman, and or any type of people because the drivers are not selected in a responsible way. There are many people who has been abused, raped because they picked their rides in this app. Bolt only blocked those people as a response Əgər gəncsinizsə, qadın və ya digər növ insansınızsa, bu taksi əlavəsini istifadə eləyərək təcavüzə məruz qala bilərsiniz. Bu tətbiqetmədən istifadə edən şəxslərin başına gələn hadisələrə görə Bolt sadəcə həmin müştərini bloklayaraq cavab verir.. JomardRustamli Version: 24.0

Terrible customer support. I was robbed of my money Taxi driver said that there was some kinda error in system and that I need to pay with cash and there’ll be no charge for a bank card, because he cancelled the ride. I then proceeded to give him money with cash and left the taxi. After about 1-2 minutes there was a card charge for approximately 7 AZN. When I called back a driver he said funds will be returned within 15 minutes. I didn’t got my money to card returned. I wrote to bolt support and they just don’t care, no answers from the support team whatsoever. Terrible experience, unethical drivers, useless customer support.. Gg0847483863 Version: 83.0

Refund of failed ride None of the agents I talk through support solved my issue. I order 3 ride and none of them happened all payments were withdrawn from account and none of them returned. The agents asked to wait few days then 14 days then 30 days. Then asked to get bank statement I tell them this is credit card and my bank do not provide it but none of them understand. It is just shame shameeee!! Uber never keep such problems unresolved only bolt does this!!!!. Lhmsv Version: 172.0

Getting worse App doesn’t work now, I can’t select a pick up and destination point atm, just opening the map and nothing else When I order a driver, sometimes the driver cancels the ride without any reason but doesn’t cancel it on the app, and reordering a new driver takes so long and I can’t make a complain about the the drivers who cancel the ride without any reason But to be honest, the prices are the best. Mrttti12343221 Version: 27.0

Shortcomings in the program There is a shortcoming in the Bolt program which allaws drivers to report arrival at pick up adress without actually being there. Today I ordered a taxi, driver accepted the order, but drove to a different address. Then he reported as if arrived at my pick up adress and after few minutes refused the order as if I did not arrive at pick up adress. Appreciate if you fix this gap/shortcoming in the program. I am ready to provide details of the address and driver. Thanks and kind regards, Ulfat. FCAjax Version: CI.4.14

Pricey / Locations Not Available / Tax The fares skyrocketed in such a short time! Bolt used to have the best fares in the city up until now. Locations are not precise / available (e.g. struggling to pin my home address), and it’s super annoying to see your money withdrawn for unexplainable tax when paid by card. I’d really love to tip the driver instead of getting tax charged. Dear Bolt Team, please do something about it.. Narminhajizada Version: 4.36

Dont attach your card to this app Terrible app.. 21 century they put option to pay by card but drivers don’t show up or they call you to cancel. Eventually you lose the most important thing in this life “your time”.. Localoneandonly Version: 138.0

Başqa taksi xidmətinə keçirəm. Switching to another taxi service. Evdə bir ay oturandan sonra bütün Bakıda elə bil tək mən “tez-tez” taksi sifariş edən oldum. Bu hal “şübhəli” olduğuna görə artıq heç bir kart ilə sifarişlərimi ödəyə bilmirdim. Bunu necə düzəldə bilərəm sualıma cavab şəxsiyyət vəsiqəsi ilə şəkilinizi göndərin oldu. İndi mən taksi sifariş vermək üçün Bolt-a öz şəxsiyyət vəsiqəmi göstərməliyəm. Ondansa başqa taksi xidmətini istifadə edərəm. After not going out of my home for a month I suddenly can no longer pay for my taxi orders via any card. The reason for that was that I was ordering taxi “suspiciously often”, and to fix it I have to send a picture of me showing my personal ID to the Bolt support system. Rather than doing this, I would start using another taxi service.. Dila E. Version: 15.0

My account is banned for 7 years because I just rate the driver! I did nothing but your company banned my account.I rated some people gave 2 stars because that’s drives I don’t like that If you solve my problems I will rate and give 5 stars for helping!!! I hope you understand me!🙄🙂. AlliMehemeedov Version: 32.0

The location is wrong, your maps are outdated I was told that Bolt uses Google map, but Google has already updated some info which you still haven’t. For instance, former Lumegrand store which previously located at the address Hasan Aliyev 79, Baku, Azerbaijan, moved to a new address (Ashig Molla Juma Street 46B, Baku, Azerbaijan) a year ago, but in your map it still shows the old location. Our guests are misguided so many times. They argue that taxi drivers take them to the wrong address, but that is not the case. Your map is wrong and outdated.. Init01 Version: 96.0

Rude and angry “drivers” 99% of drivers are so rude and angry all the time. They don’t know how to talk politely with customer. They don’t accept card payments which is funny in 2021. I delete this app from my phone. As an app Bolt is very good (both from UX side and functionality). But because of such illiterate, narrow-minded drivers, I don’t recommend it.. Emill10 Version: 28.0

Driver had a gun in the car I really have concerns about Bolt’s drivers. Today I literally saw a gun in the car and the driver was extremely dangerous and talking about some gangster lifestyle, killing, punching, torturing people. I can’t imagine what would happen if my family was there. I won’t use Bolt taxi any more.. Jamil Aghasi Version: 132.0

Drivers are rude, impolite and fake!!! The drivers accept the ride 15 min before in order to get paid more, everytime they ask for cash and cancel card orders, they do not no the city which they are operating! Awful service, awful responsibility, awful system!!!!. Havva Safarova Version: 83.0

Disgusting service and support. I have been using the application for 3 years, but I will never again. taxi drivers do not accept an order if non-cash payment is used. the last time I had to cancel the order more than 7 times due to the fault of the drivers, but in the application they blocked me for a whole week! when I wrote to the support service that it was not my fault, they answered me with a stereotyped message that I would have to wait 7 days before they unblock me. Despite the fact that I have made over 1000 orders over the years, they are disgusting to their customers. I do not recommend this taxi service to anyone!. Ofush Version: 26.1

Worst service You have the worst service. 3 days ago I ordered a taxi. I have been called by your taxi driver. He asks me the address. I said it was mentioned in my order. Then he says that he cannot take me to my destination. And I should cancel my order then make a new order. I was late, and I lost 15 minutes because your driver. So I decided to never use your company services. Ujal Piriev Version: 4.53

Irresponsible and selfish bolt drivers Last time when I ordered taxi from Ganjlik I wanted to take for gettting faster than transport but they each made me wait for a lot even asked me to cancel many times So after cancelling 4-5 times which already took my 30 minutes then I ordered one which stoped somewhere and made me wait for 40 minutes I insisted and wait him come but he said he had flat tyre ???? can you imagine beacuse it was by card and it is new invention every time they make up a new story I deleted app I will never ever use it again when I complete about bolt , people around me also tell their awful experiences So Never ever recommend this app many years ago it was better now taxi drivers have quite bad manner I dont what happened but even if you had better experience before now it has been changed totallly Belive in me better take transports even if it seems like getting late but it doesnt and if you knwo any taxi driver you trust it is better. Aygun Badalova Version: 224.0

Card payments I recently learned from one of the drivers that bolt drivers are NOT informed whether the payment is made by card or cash in advance, so they always ask me that question as I enter the vehicle. I am tired of waiting 10+ minutes to then hear “can I drop you off somewhere halfway through the ride because I don’t accept card payments” Annoying, this is getting simply annoying and making me regret anytime I open up this app. As a UI/UX designer I believe that the app is flawed for the sole reason of not showing the drivers their client’s payment method in advance.. OeFidan Version: 127.0

Payment First of all I want to say I like Bolt rides. Although not a large amount, small amounts of money are deducted from my balance at the end of each departure. This happens with payments I make with Apple pay.. Cosqun357 Version: 51.0

Terrible user experience Terrible user experience. Constantly the same problems. Drivers before arriving specify the address and method of payment. If paying by card, they ask you to cancel the order. Bolt's support service is completely non-existent. Calls to the office do not reach, and the message through the application is never answered. Shahmardan Danyalov Version: 55.0

Safety and respect to passengers personal belongings No matter how many times I’ve called the taxi driver and contacted the Bolt support, the driver has never answered my phone calls and Bolt can’t help to solve the problem. Beware of yourselves and your belongings and forget about your belongings left in Bolt drivers’ car.. Javidhan Version: 30.0

Rides Why u have such a small amount of drivers and when they accept ur request after they ask client to cancel it because it’s too long for them, it’s happening several times already when drivers accept request but after a few minutes they ask to cancel. Blinknote2025 Version: 206.0

Awful scooters and support Bolt Scooters had awful, terrible gps system. I have come to finish ride to P spot, gps shows scooter in other place and I couldn’t end the ride. Have to waste 20 minutes of my time and funds to solve the issue. Besides support do not help at all, do not realize what are they talking about, send templated answer which is not even a solution. Especially guy from support team named Bahruz try to finish support session dont even said any solution. I send photoes and screenshots that I am the P point but scooter shows little wrong area. He insist that go to P point and end the ride. Very bad support, never ever get bolt scooters again, and advice all not to.. Shumahaa Version: 159.0

Problem with online payment When we choose payment with card method, the ride is got cancelled. The drivers accept only the rides with cash. If that is the case, what is the point of having “pay with card” function on the app? That actually is the main problem about the usage of the app. Would be happy if you could take the problem into consideration. Thanks in advance!. LemanGLZD Version: 24.0

Cons - drivers have different profiles as well as number plates in the app and in real life. could be very dangerous and misleading. - drivers accept the ride before arriving at the destination so we can pay them extra. the free time idea is the worst thing that you came up with because sometimes they’d be parked very far and the time it takes you to reach them would be more than 3 minutes, again wasting our time. - drivers accept rides even though they are so far and when they get near they cancel wasting our times. - our profiles shouldn’t get blocked because of the drivers faults. - drivers charge more when using cash due to ‘busy roads’ and get angry when you refuse to pay them extra. - drivers don’t always give back the exact change but expect you to give them the cash notes and coins and get mad if you’re missing a coin or two. you should allow drivers to accept rides only if they have the proper change for it, not everything has to be done by the customers. - the ride should only be accepted when the driver is at the exact location we want them to be rather than standing far behind and further away from it and expecting us to walk in busy roads.. Rai002 Version: 163.0

Absolute disgrace! 🆘🆘🆘 Seems like Bolt only hires alcoholics and drug addicts❗️❗️❗️It is not safe to use Bolt taxi service in Baku. Tourists and citizens, beware 🆘Highly recommend Uber. Bolt drivers are prone to fighting, drive very unsafely. I almost got into the car accident because the driver was on the phone, texting with his chick, then we almost hit 2 ladies. Apart from that he tried to fight me because I complained about his driving. Absolute disgrace. He looked like a drug addict prisoner. Bolt does not give a sh.t when hiring taxi partners ❗️❗️❗️Money is the only thing that matters for Bolt. I already reported that moron to the police. Never experienced such things with Uber. Each time Bolt drivers cause me problems that costs me my nerves and health!!!. AlexOakk Version: 208.0

Bad service I had 6 cancelled rides just in 30 minutes because the drivers you work with don’t want to accept card payment. Deleted the app 👎. MLSH3645 Version: 136.0

Support doesn’t support I had 3 destinations, driver did not drive to the second location with reason of poor road conditions even though every day I am using the route for the rides. I have charged the full price. Why? 4 different support operators gave me 4 different answers. The final answer was you have to pay either way.. AmplifiedGe Version: 154.0

Complaint Bolt drivers in Azerbaijan behave in an extremely arbitrary and irresponsible manner. Most drivers are rude and lack proper driving skills. They refuse to accept card payments and force customers to cancel their rides. They treat customers disrespectfully, along with many other similar issues. I am very dissatisfied with your service and will start using another taxi company. The problem lies in your poor control system—drivers do whatever they want.. Faridzada Version: 230.0

Drivers ask Card or cash? Most drivers after accepting ride call to ask if ride is on card or cash! If ride is on card they ask to cancel, almost 2out of 3 rides are like this now, bolt needs to solve this. Abujan00 Version: 65.1

Very bad Drivers are very rude. They call and ask you to cancel the trip, if you don't cancel, they refuse to come to the address, and the amount you paid is not returned. Let me note that after several cancellations, the application blocks you. 👎👎👎👎 sürücülər çox nəzakətsizdir. Zəng edib gedişi ləğv etmənizi tələb edirlər ləğv etmədikdə ünvana gəlməkdən imtina edirlər ödədiyiniz məbləğ isə geri qaytarılmır .Qeyd edim ki ,bir neçə dədə ləğv etdikdən sonra tətbiq sizi bloklayır .👎👎👎👎 водители очень грубые. Звонят и просят отменить поездку, если не отмените, отказываются приехать по адресу, а уплаченная сумма не возвращается.Отмечу, что после нескольких отмен приложение вас блокирует.👎👎👎 👎. Narmin R. Version: 131.0

Drivers are mostly rapists! Don’t use this app. If you search on internet, you will see how many women got insulted, harassed and abused by bolt drivers. Bolt did nothing about all of these complaints! And it keeps happening everyday. It is not safe to use this app. Keep safe and don’t let anyone to sit in bolt car.. 0172?:@:9,!/!-@/:'cn Version: 26.1

Terribly unprofessional Dear (not so dear already) Bolt, I am very dissatisfied by your services Most of your drivers are incompetent, I waited for an hour in cold near Port Baku today waiting for a driver to accept my order, they all accepted and all called me asking to cancel the order. When it comes to card payments they also call me and ask me to cancel the order I just placed. I’d like to tell you that this is terribly unprofessional and it reflects your poor hiring tactics. You hire literally everyone left and right and make it difficult for drivers to claim their rightfully earned money which was paid by customers using credit cards. From this day on I will stop using Bolt and instead will use local taxi services which are much responsive and adequate than you. This is not how Bolt worked in Hungary, this is a full circus with clowns. Please go back to your homeland and come back when you figure it. FidBaki Version: 34.0

Not recommended Most terrible app what I used . Drivers u will wait forever. Premium cars smells like a garbage basket. Also I had emergency incident when driver attacked me & nobody’s cares, after incident I didn’t receive any email how the support solve that danger situation or even a number of the case passed to police or not.. Cat6270982 Version: 84.0

Drivers are getting very angry when customers pay via card So frequently ( today also ) i am experiencing this unpleasant situation caused by bolt drivers ,, They are complaining even arguing with me why I am paying by card , that they don’t get any many from card payments , even they are asking me to quit the car or cancel the ride. When i reminded them to clear such things with company they answer was “ the main office is in Estonia or smth , no one cares and etc. I want to remind you that , i am not the only customer , so many people face this situation on daily basis , and to be honest most of them got rid of this app , for this reason i am also thinking about quit the bolt , “ Also so many drivers are coming with another car plate ( differrent that was in app while purchasing ) , with another phone num , even another driver ( not the one on photo) which i find not safe. So disappointed , hope you will do to fix thing up, and deliver more apropriate service to us.. Afag Aziz Version: 22.0

Not satisfied After waiting for 30 minutes I had to go with comfortable ride, for the last two weeks this situation have not changed and everyday I have to start the process of finding a taxi 30 minutes earlier.. I.S.Bhr Version: 143.0