Ticketmaster Company Customer Service

Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. In 2010, it merged with Live Nation under the name Live Nation Entertainment.The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas for both primary and secondary markets. Ticketmaster's clients include venues, artists and promoters. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues. Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. The platform charges a fee on tickets purchased and resold on the platform. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians. The company has also faced scrutiny from the United States Department of Justice for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional five years from 2020 through 2025. Following the widespread criticism of the company's handling of the pre-sale of Taylor Swift's The Eras Tour in November 2022, the Department of Justice began a formal investigation into Live Nation Entertainment on the grounds of monopoly, antitrust law and consumer rights violations. The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023. In April 2024, The Wall Street Journal reported that the Justice Department planned to file an antitrust lawsuit against Live Nation.