Ticketmaster-Buy, Sell Tickets Customer ServiceTicketmaster

Ticketmaster-Buy, Sell Tickets Customer Service

Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.

We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.

Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.

BUY SIMPLY
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.

CHANGE OF PLANS?
- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and family for free.

PROTECT YOURSELF FROM SCALPERS
- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.

YOUR PHONE IS YOUR TICKET
- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
- See all your event info in one convenient place.

NEVER MISS OUT ON AN EVENT
- Get alerts about your favorite events, artists, and venues.

Download the Ticketmaster app and go live.

REACH OUT TO US
Website: www.ticketmaster.com
Twitter: www.twitter.com/ticketmaster
Instagram: www.instagram.com/ticketmaster
Facebook: www.facebook.com/ticketmaster

Ticketmaster-Buy, Sell Tickets App Comments & Reviews

Ticketmaster-Buy, Sell Tickets Positive Reviews

Ticketmaster has always been obliviousI wrote this review many years ago vvv, and it looks like Ticketmaster took my advice. I just bought Paul McCartney tix, and the process was easy and well explained. I’m so happy they have gotten with the program that I don’t care what the service charge is. Everybody has one, so what? I also like very much their attempt to keep the bots out. Bots are so unfair to everyone, I hope TM is successful! Thanks for hearing my plea, guys! [Many many years ago] The app works fine, but HOW you choose a seat is the problem. TM doesn't give you choices - they just give you a random seat. You can try to change seats, but then they give you another random seat. There is no ability to choose a section, much less choose specific seats that you like! Come on TM, you people are really stupid! My local art theater allows me to pick the exact seats I want! We have the technology! Get with the program, you numbskulls!.Version: 232.0

Convenient app (when it works) but the fees are outrageousUnfortunately sometimes/often TM is the only option, so the frustrations with the app don’t really matter in most cases. When it works, it’s super convenient to have the tickets on your phone, but I’ve had the app crash on me several times at events which leaves me scrambling to get my ticket somehow pulled up (sometimes switching to the browser site works) which is stressful when you’re stuck outside of your section for restroom breaks or concessions runs. We’ve had issues transferring tickets to others via the app too so whoever bought them is sometimes stuck running out with anyone else in the group who needs a break or lending them their phone. They also jack up the fees on the tickets so that they’re often 25% of the total cost—I understand that they deserve a cut for handling the transactions, but I hate that a 1/4 of what I pay goes to them instead of the artist or the crews doing the actual work to make the show happen. It is what it is, though. Can’t say other ticket apps are much better..Version: 232.0

Waiting in a virtual line for nothingHaving a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch..Version: 1.78.1

Irritating experienceThe Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats)..Version: 1.47.0

Great ticket app!Ticketmaster has been my go-to place to get tickets since my first concert seeing Peter Frampton at 12 yrs old. The app is well organized, user friendly, has interactive seating charts, and each ticket shown on screen will have “standard ticket”, “verified resale”, “platinum”, “VIP Package”, “4-pack deal”. You can choose to add on parking for platinum seats and insurance. The insurance came in handy with The Eagles when I left my tickets at home and the venue happily reissued them before the show. Without it, I would’ve driven home and back in 2 hrs and miss half of the show. Now I get electronic tickets!! I just purchased tix for The Who (4th row!!) for Monday’s show in DC and it took 60 seconds after I identified where I wanted to sit by clicking on the section & choosing the set of seats. I love finding last minute ticket deals on Ticketmaster!.Version: 234.0

Generally good, not for parking or special services.Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts..Version: 1.72.0

Lack of transparency frustratingI think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent..Version: 1.54.1

CaptchaI tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message..Version: 1.72.1

FRUSTRATINGI signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM..Version: 1.47.0

Ticket Master ReviewIt’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option..Version: 216.0

No Customer Service NumberThey refuse to pay people for phone call support obviously. This makes getting in touch with support so much harder because you have to wait hours before someone contacts you. God forbid someone get into an accident and need a refund, because then you’ll have to have bought the ticket insurance and then prove to them that you’ve been hurt. Only then are you given a refund. I hope no boomer uses this app because they certainly will not understand the terms and conditions for which they’ve signed up for. The amount of profit they make from up-selling tickets should be enough to pay for at least 100 people to answer calls for questions. If their automatic system was actually good, this wouldn’t be a problem..Version: 234.0

#1 since AlwaysSince the beginning of my ticket purchasing days ….no even before that watching my mother buy tickets to events, outings, concerts has always went threw Ticketmaster I’ve always watched her get on the website since the dawn of days lol o she went to customer service at Kroger an bought them (threw ticket master) when it family planned family events to amusement parks or the zoo I remember being excited after all the money was saved an going to Kroger customer service so Ticketmaster is always my go to I know my mom use to swear by it because the prices were cheaper like by a-lot so whenever I have randomly been sucked into another ticket selling sight I almost feel a guilt like I’m cheating on ticket master an Ticketmaster is suspicious 🥸🧐🫣😮‍💨🤐👀🎫💸🧿🔮.Version: 237.0

Billy Joel TixI was all set to purchase my tickets. I logged on and sat in the waiting room early. I got right in when the sale began and got tickets after waiting about 5 min. Once I picked my tickets a message appeared saying the device I was using (my iPhone) wasn’t supported and it booted me out and put me back into the queue. I was then told there was only 1 person ahead of me and I waited for almost 30 min. I used my iPhone to purchase tickets with no issue that time. I am disappointed that my seats aren’t that great. They would’ve been much better the first time around. Clearly since I used the same device both times it is a Ticketmaster error. I then tell my story to several friends who also have had the same issue when purchasing tix for other concerts. So disappointing!.Version: 1.74.0

Additional fees$16.75 “service fees” Then extra “additional fee” $6. Ish. What’s with all the extra fees?.Version: 1.33.0

Love the ease but dislike the high feesGreat app but the fees are too much considering it’s all electronic.Version: 1.36.0

InsuranceYou offer insurance but don’t give price before you pay. I didn’t get insurance because of this and will expect you to still honour my tickets..Version: 230.0

Great site, too many botsIs there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?.Version: 1.78.1

Extra feesThe extra fees are ridiculous..Version: 1.37.0

Easy and convenientEasy to use!!!.Version: 1.20.0

App great but hidden charges...App works just fine. Frustration around the service fee and “facility” fee. No idea what these are. Ticketmaster - just give us whole price and stop giving me checkout shock..Version: 1.35.0

Very niceI love buying tickets off the map. Great feature..Version: 1.20.0

Just tickets.Love dealing with you..Version: 237.0

Love itSuper easy to use! Have access to all your tickets in one place..Version: 237.0

OkayI hope I get my tickets.Version: 237.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 238.1


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