Ticketmaster-Buy, Sell Tickets Customer ServiceTicketmaster

Ticketmaster-Buy, Sell Tickets Customer Service

Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.

We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.

Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.

BUY SIMPLY
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.

CHANGE OF PLANS?
- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and family for free.

PROTECT YOURSELF FROM SCALPERS
- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.

YOUR PHONE IS YOUR TICKET
- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
- See all your event info in one convenient place.

NEVER MISS OUT ON AN EVENT
- Get alerts about your favorite events, artists, and venues.

Download the Ticketmaster app and go live.

REACH OUT TO US
Website: www.ticketmaster.com
Twitter: www.twitter.com/ticketmaster
Instagram: www.instagram.com/ticketmaster
Facebook: www.facebook.com/ticketmaster

Ticketmaster-Buy, Sell Tickets App Comments & Reviews

Ticketmaster-Buy, Sell Tickets Positive Reviews

FRUSTRATINGI signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM..Version: 1.47.0

Irritating experienceThe Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats)..Version: 1.47.0

Generally good, not for parking or special services.Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts..Version: 1.72.0

Lack of transparency frustratingI think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent..Version: 1.54.1

Ticket Master ReviewIt’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option..Version: 216.0

Billy Joel TixI was all set to purchase my tickets. I logged on and sat in the waiting room early. I got right in when the sale began and got tickets after waiting about 5 min. Once I picked my tickets a message appeared saying the device I was using (my iPhone) wasn’t supported and it booted me out and put me back into the queue. I was then told there was only 1 person ahead of me and I waited for almost 30 min. I used my iPhone to purchase tickets with no issue that time. I am disappointed that my seats aren’t that great. They would’ve been much better the first time around. Clearly since I used the same device both times it is a Ticketmaster error. I then tell my story to several friends who also have had the same issue when purchasing tix for other concerts. So disappointing!.Version: 1.74.0

Kem and maxwellThis was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤.Version: 1.48.0

Great idea, but it doesn’t work.The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?.Version: 1.39.1

Waiting in a virtual line for nothingHaving a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch..Version: 1.78.1

Must Do BetterIt took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family..Version: 1.69.0

Panic over Panic! At the DiscoI LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!.Version: 1.47.0

HELLO...?!?I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory.....Version: 1.47.0

Deserves 0 Stars!!I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡.Version: 1.39.1

Additional fees$16.75 “service fees” Then extra “additional fee” $6. Ish. What’s with all the extra fees?.Version: 1.33.0

Love the ease but dislike the high feesGreat app but the fees are too much considering it’s all electronic.Version: 1.36.0

Great site, too many botsIs there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?.Version: 1.78.1

Extra feesThe extra fees are ridiculous..Version: 1.37.0

App great but hidden charges...App works just fine. Frustration around the service fee and “facility” fee. No idea what these are. Ticketmaster - just give us whole price and stop giving me checkout shock..Version: 1.35.0

Easy and convenientEasy to use!!!.Version: 1.20.0

Very niceI love buying tickets off the map. Great feature..Version: 1.20.0

Bianca del rioI’m excited to go..Version: 227.0

WowAwesome thanks.Version: 227.0

Grey Cup bannerGo Bombers It’s been a long wait wait since 2019 Grey Cup Champions 😜.Version: 227.0

GreatWhen it works and the data or cell network are not jammed, which is not TicketMaster’s fault, it is great! Pay attention to all price categories..Version: 226.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 227.0


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