Ticketmaster-Buy, Sell Tickets Customer ServiceTicketmaster

Ticketmaster-Buy, Sell Tickets Customer Service

Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.

We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.

Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.

BUY SIMPLY
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.

CHANGE OF PLANS?
- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and family for free.

PROTECT YOURSELF FROM SCALPERS
- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.

YOUR PHONE IS YOUR TICKET
- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
- See all your event info in one convenient place.

NEVER MISS OUT ON AN EVENT
- Get alerts about your favorite events, artists, and venues.

Download the Ticketmaster app and go live.

REACH OUT TO US
Website: www.ticketmaster.com
Twitter: www.twitter.com/ticketmaster
Instagram: www.instagram.com/ticketmaster
Facebook: www.facebook.com/ticketmaster

Ticketmaster-Buy, Sell Tickets App Comments & Reviews

Ticketmaster-Buy, Sell Tickets Positive Reviews

CaptchaI tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message..Version: 1.72.1

Irritating experienceThe Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats)..Version: 1.47.0

Generally good, not for parking or special services.Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts..Version: 1.72.0

Lack of transparency frustratingI think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent..Version: 1.54.1

Ticket Master ReviewIt’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option..Version: 216.0

Billy Joel TixI was all set to purchase my tickets. I logged on and sat in the waiting room early. I got right in when the sale began and got tickets after waiting about 5 min. Once I picked my tickets a message appeared saying the device I was using (my iPhone) wasn’t supported and it booted me out and put me back into the queue. I was then told there was only 1 person ahead of me and I waited for almost 30 min. I used my iPhone to purchase tickets with no issue that time. I am disappointed that my seats aren’t that great. They would’ve been much better the first time around. Clearly since I used the same device both times it is a Ticketmaster error. I then tell my story to several friends who also have had the same issue when purchasing tix for other concerts. So disappointing!.Version: 1.74.0

FRUSTRATINGI signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM..Version: 1.47.0

Waiting in a virtual line for nothingHaving a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch..Version: 1.78.1

Must Do BetterIt took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family..Version: 1.69.0

Great idea, but it doesn’t work.The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?.Version: 1.39.1

Additional fees$16.75 “service fees” Then extra “additional fee” $6. Ish. What’s with all the extra fees?.Version: 1.33.0

Love the ease but dislike the high feesGreat app but the fees are too much considering it’s all electronic.Version: 1.36.0

Great site, too many botsIs there any way you dudes could please reduce the number of vendors trying to buy and sell tickets so that fans (especially in the ever expensive Toronto) can SOMEWHAT afford tickets to their favourite artists?.Version: 1.78.1

Extra feesThe extra fees are ridiculous..Version: 1.37.0

App great but hidden charges...App works just fine. Frustration around the service fee and “facility” fee. No idea what these are. Ticketmaster - just give us whole price and stop giving me checkout shock..Version: 1.35.0

Easy and convenientEasy to use!!!.Version: 1.20.0

Very niceI love buying tickets off the map. Great feature..Version: 1.20.0

Works onThe only way to get tickets for face value in a market full of scalpers and monopolies. Likely as good as it gets..Version: 230.0

Problème avec l’applicationImpossible de faire une connexion avec l’application via wifi.Version: 230.0

Update Saved the AppThe app used to be a solid 0/5 but with the update it actually works. You can finally edit your payment info easily and actually stay logged into your account. It doesn’t do anything special but it gets the job of getting tickets done. If only they updated it before Morgan Wallen went on sale. Only 4 stars cause of how the old app will always make me feel towards ticketmaster..Version: 230.0

Had to restart 3 times???Not sure why but had to restart a few times? 3rd time it worked great Would be 5 stars if it worked the 1st time.Version: 230.0

The appEasy to use.Version: 230.0

InsuranceYou offer insurance but don’t give price before you pay. I didn’t get insurance because of this and will expect you to still honour my tickets..Version: 230.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 230.0


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