Atención al Cliente de The Economist - News, Podcasts

They have re included text resizing, and the app now works really fast.

Some of the best written pieces in English language out there. But this is a review for the app and it’s: meh. My major annoyances: No sync of favorites between web and app. Articles reload and get lost sometimes after screen is unlocked. And it can occupy a lot of local storage which is ridiculous. None of this is new, it’s been there for the last 2 years. I guess they prefer to pay the journalists rather than developers, which is fair. Content is a 5. App is a 3-ish. 4 overall given that the article quality outweighs the underwhelming app.

New app is finally working. Good job.

The app was always reliable and easy, and remarkably improved now (I let my subscription lapse some years ago, but having resubscribed, noticed the difference immediately).

But I have a (I consider) very easy request for the app. You could add an action to the notification of an article to be able to SAVE the article without having to open it. This would be also very useful when you receive a notification in the Apple Watch. Thanks!!

Well designed, structured and easy to use app with barely malfunction issues. I strongly recommend it.

You can bothe listen or read worldwide news everyday, well written and objective

After the last update, I can’t use the iPad’s look up or translate function in a selected word, I just can copy it. It was a helpful function for looking the meaning of words. Could you please check this issue?

The Economist - does exactly what it says it will do and delivers relevant, concise and data-supported business news. Fast reads - long reads. Data-driven content.

There is an error message to try again. Before, I used to be able to create five links per month to share.

Good quality of information……..

Everything is great (choice of topics, critical discussions, data-based, short articles to catch-up and longer in depth discussion…) except for the price.

It is not only that The Economist open your mind by means of insightful information, they are easy to read and entertaining. On top of that, the newsletters and podcast are unparalleled (the for free podcast are priceless). Just one caveat; if you become a subscriber one you will not ever leave it

Auto download and audio playback are still experiencing minor issues.

The apps both work well and although I found the previous setup of the contents page easier to deal with, they both run well in general terms and are very stable. The only issue I have with the apps is that the red ticks on the contents page which indicate you have read the article don’t synchronise between iPhone and iPad, so an article you have read on your iPhone doesn’t appear as read on your iPad. Annoying but not the end of the world.

Easy to use

I really like the economist, I do not give 5 points since I think the suscription is very expensive

Good

I have a digital subscription and use my Phone 80% of the times I read something. The release and development of “the world In brief” section is really great! Keep experimenting and trying new things :-) Here some small posible improvements: - I often get push notifications of articles I have already read, should be relatively straightforward to avoid this and suggest un-read articles. - i tend to read more the “top stories” section as the weekly is less UX friendly somehow, would be interesting to re-think this sections in general. (I also get the feeling there are much less articles in the app than online) - sharing with a friend link not available via app - would be great to have a podcast section with other events (a link to open a podcast tool of your choice would be enough) - the archive is great, how about “rescuing” some articles that can be somehow relevant in current affairs and maybe having a dedicated section for them?

Ok app with very good content. Please consider adding a feature to continue reading where I left last time.

It works extremely well with a clean and readable format

🏋🏿💦

Useful and creative

Muy efectivo

Una gran inversion la suscripción al Economist. Fantásticos los audios y podcast Muy satisfecha!

So easy to use and so customized to your needs

Hi, I am using an iPad Air and when I open an article, one and a half letters are cut off (in each line) at the right side of the screen. It happens with any font size and is rather annoying. I can send you a screenshot if you want. Thanks, Eva

Concise, quality, evidence-based journalism. Something to admire nowadays.

The app should have the cast function so that you can listen on smart speakers. Also it should get integrated with google home, alexa etc

If you use the app in your iPhone and iPad, you won’t be able to sync your read articles between the devices nor the saved articles to be read later. The rest of the app is ok. Please, add cross sync between devices.

Size font adaptation no longer available… Please bring IA translation from the Economist Expresso to the main app…

No permite cambiar el tamaño del texto o seleccionar una palabra para traducirla.

I love the Economist, but it drives me crazy how slowly pages load on the iPad app.

The app appears to work reasonably on the iPad, but on the phone regularly seizes up, or at least fails to scroll, subsequently crashing completely. IPhone 8 with the latest available iOS updates. Such a pity when there is so much to enjoy, but at least I can still read the weekly edition on the old magazine app.

I have checked the articles referred to a few complex matters that are reshaping the world as we know it and I have found more propaganda than analysis, only mainstream opinions. That is making the world lose confidence, when even journalism that used to be first class has become target driven. Sorry, but not with my money

Shocking how hard they make it to cancel a subscription. And it’s clearly by design. Completely immoral. I’m still unable to cancel…

Still no better two years after I first wrote this review. This app does not work properly with intermittent connectivity. Each time connectivity is regained, the app resets the article that one is reading to some previously saved state with some other article. Further, the portrait mode only works with one orientation of the iPad. With the older iPads, with a button, it was at least obvious what that orientation needed to be (button at the bottom). With the latest iPads, sans buttons, it is extremely irritating to have to turn the iPad to see which orientation will work. Images for articles are not cached, so that, without connectivity, there are no images displayed. These are basic failures in quality control for which there is no reasonable excuse. I pay a lot of money for this content, so I have a well founded expectation of something a lot better.

No recomiendo esta revista porque cuando te quieres dar de baja , no te la dan , te siguen cobrando . Llevo ya varios meses intentando darme de baja y siguen cobrando, hoy anule tarjeta e inicie proceso legal para recuperar las cantidades cobradas . No os subscribáis , son unos ladrones .

They make it extremely difficult to cancel your subscription, careful!

La traducción pulsando en una palabra no funciona. Translation by clicking on a word doesn’t work

The Economist is increasingly loosing focus on Spain. Its major focus on UK is not so interesting after Brexit. I was wondering to unsubscribe but i was convinced by a The Economist agent to extend by one year. I do not perceive any positive change. Actually Spain elections really important at EU level for the risk of advance of the extreme right, has not been covered accordingly.

Before I was able to choose a single word in the text and translate it straight away. Now it just allow copy option for the whole text. That makes it very uneasy and annoying.

Update: 12x something went wrong, retry...... Quite entertaining these regular updates. I can stream sports, movies.... but downloading The Economist is a never ending slapstick. Today on IPad. Refused to load yesterday. This morning first same, then to 26. %, then 37% , then 70. % and 71%. Since whenever I retry the App switches off. Apparently the cleaning lady is still in charge of IT. Problems downloading. And invented a new one. i hace this on iPhone and iPad. Will download on phone but after pad tells download in progress in other device. And that will go on for 2 days. They seem incapable of getting it fixed. A new update: here we go again. Cannot download on iPad, sound will not download, or after download succeeded, in the plane I find out that it did not. Really getting Poff. Note: this evaluates the app, not the magazine.

I’ve had to update the review from 2 stars to 1 star - the number of ads goes up and up… The iPad version of the app is a little embarrassing. They really need to put work into that. But the main issue is there insist on layering in Ads on top of the already moderately expensive subscription. So you’re on your iPhone and you get an advert for a Samsung or something. It’s really trashy. They should really drop the ads. If you can get past that, the news is good. The opinion is a little predictable, and sometimes it would be nice if it were a bit more sophisticated. But OK, it’s The Economist. 🤷

Weekly edition downloads cannot finish, downloading multiple editions simultaneously is not possible. Terrible experience with downloads. - iPad 2021

The app does not include a PDF-like version of the newspaper, and I prefer that format over the new one.

Dear, The app is good and easy to use but it isn’t great because I would like to have the paper view as vintage looking... maybe it is more digital but both views can be compatible. It could make a difference!!! Thanks

Horrible app. Every time The Economist changes to a very app it’s like they learned nothing from the past and someone sold them on a great new vision for CX. Also, some testing for bugs would be appreciated before asking us to change to an entirely new app.

Ipad overheats and the app ends up crashing after a few articles

I have been an avid reader of The Economist for three decades now. I have two subscriptions in my Iphone for the old and new apps. And none of them is recorgnized by the apps. I am paying and they are not working. It is extremely disappointing. And no answer from the customer service at all.