Service Client de The Economist: News & Analysis

Aucune réponse deux semaines après avoir contacté le service client « complaints ». Je maintiens ma note : Service client scandaleux après plus de vingt ans d’abonnement. Dommage, car le contenu est toujours là.

Ce journal est une ouverture incroyable sur le monde. J’ai beaucoup voyagé et suis très curieux, The Economist est essentiel dans l’aiguisage de mon esprit critique et ma compréhension du monde.

Dommage qu’on ne puissent pas rechercher des mots clés pour trouver des articles spécifiques

Comment est il possible d effacer les anciens numéros qui restent chargés dans l appli ? ( à part décharger et recharger l appli)

I've been a subscriber to the economist for several years now (paper and/or digital) and I always enjoyed reading it. I would like to emphasize that the following review is about the app and not the contents of the newspaper. For me, the major annoyance with the app is the download and offline-reading of economist issues: I have tried to download past issues, as these seem get lost after every major upgrade of the app. Beyond a certain number of downloaded issues, additional downloads are virtually impossible since additional downloads do not complete, which is often accompanied by crashes of the app. In addition, the opening of older issues (more than appr. 6 months) requires an active Internet connection, whether they have been downloaded or not. This does not make any sense to me. For all these reasons, I have switched back to the Legacy application which does allow for the download of back issues (at least back to some point in time in 2017). I like to be able to access purchased issues, paper or digital, without restrictions (and irrespective of whether I have an active subscription or not ) but it seems like the current app is gradually morphing to "online only", whatever that means for the future.

Depuis maintenant plus plusieurs années je trouve, et je vous écris parfois, que vous ne donnez pas assez de place à l’Afrique et au Moyen-Orient Je comprends que vos lecteurs s’y intéressent peu, car il y a relativement moins d’opportunités d’affaires qu’ailleurs. Mets l’expérience montre que cette région peut perturber la planète Yves MONTENAY

I enjoy reading the magasine a lot, it’s feeling near any place in the world and be able to understand not only social tendencies, but political and ecological issus. Now it comes to new big health issue. What else ? I feared Coronavirus would modify in some way the reception of the edition, but it’s been even better as I have started to read articles in the mobile application. If there is one thing my French-Spanish family agrees on is that The Ec it’s a best choice , event my daughter, 20 years old, follows it weekly at her economic science school.

I usually don’t enjoy reading digital newspapers. But lately, as I haven’t been able to take the time to read the economist in its print version, I’ve found the app to be very handy, easy to navigate and to read. I don’t feel like I get no value from my paid subscription if I don’t get to read the print version anymore. I can do a bit of both and that’s great!

I find the Economist to have in general excellent quality journalism in terms of accuracy and objectivity. However, too many articles seem to stop just as they’re getting going, the author either runs out of ideas or the article is deliberately reduced. Better to have less quantity to be sure of the quality. Fyi, these days I find the NYT, Washington Post and Le Point (I live in France) to be the nearest in quality. Foreign Affairs is ahead in terms of depth, while the Guardian has great coverage of the big events of the day.

I do not understand the positive ratings for this app. For me, this is the only audio app that doesn’t manage background downloads of new editions, fails at streaming on Lock Screen and constantly needs to redownload content. Yea, the economist is a fantastic magazine. But it’s digital content is poorly programmed and fails at the most basic of tasks. I have given up hope that they will ever produce an app that works

Excellent content

As the previous review writer, I could not access my digital content because I was a "print only" subscription, which is untrue (this is my 25th year as subscriber and I went digital as soon as possible many years ago). After a number of exchanges I finally got my digital back, but what a distastrous app. I can't seem to download for offline and audio downloads take m i n u t e s... t o l o a d s l o w l y.

For the past 10 years I have witnessed TE’s quality being increasingly compromised by irrelevant, poorly researched articles and misleading, sensationalist titles. It came as an extra disappointment to see that it has now turned into a mouthpiece for NATO. Nothing to do with journalism here - I cancelled my subscription.

Content is first class albeit sometimes a bit long. I often listen to the audio edition and it is really frustrating. If you pause, the app cannot just continue, it is like restarts, loads the whole thing, it is slow. Difficult to inderstand how the team cannot get it right... (ios, most recent version as of Dec 2019)

Articles are great, the app much more pleasant than the older one, but glaring omissions remain. AirPlay support would be crucial for an app with this much audio content, so we can play it on our speakers and various devices. Since it’s easily supported with official iOS APIs why not just enable it? Wishful thinking perhaps, but CarPlay support with Siri would be magnificent.

Read the espresso from the Economist early in the morning, and the weekly Economist at the end of the week. Exercise your judgment and test your opinions by reading or listening to detailed and accurate information about the world. The best cure to maintain flexibility and openness of mind.

It would be better still if the app could tick off articles as I finish listening to them. That way it wouldn't re-play what I've heard previously when I'm walking and unable to select a different article.

All the news worldwide in one app ! I enjoy the paper version too, but with the app and the subscription to both, I enjoy the fresh news of the day when I take my breakfast every morning, and all day long too with the best point of view (to my mind), so this is just Wonderful !!!

The app was once rather buggy, but it has improved and now works seamlessly. The content is what you would expect from The Economist: free market cheerleading, China bashing, arguing for Europe, the environment, and free speech. Overall solid and well written articles, often with tongue in cheek.

Hi, I’m a ‘paper copy’ subscriber of the economist and I receive the weekly news since years... I took the electronic Of ‘The Economist’ and I was pleased to see how complementary they are ... - Expresso news are the ones which give you in less than 10 bullet points, the way world headlines... - For what I call ‘continuous infused news’ you can through search display past articles dedicated to a specific subject ! - On top, some of the articles are avail both ‘in written AND ‘podcast’ So I do believe both paper and electronic versions WILL coexist as they are complementary and the app version is easy to ‘take in hands’ and navigation is intuitive!

I have been a reader of The Economist for 20 years. I can only congratulate the team in charge for delivering everyday the mission of its founder. One question: i have been training my children on reading The Economist by sending them chosen articles tuned to their areas of interest from time to time. The full issue is too heavy and not worth for them. But the app blocks them the reading after a few. What can you think of to progressively raise interest of our students to The Economist ? Thank you and best regards Guillaume Meheut Paris, France

Great tool to open your mind on the World. It’s a valuable investment when you take the time to regularly read the articles. Strongly recommend even though it’s a bit expensive.

As I have recently changed my smartphone, I cannot activate my subscription in the App anymore. When I try to do so, I receive a notification saying there is an error.

I have always considered The Economist as a reference on many political and scientific matters. It is extremely convenient to have it an easily accessible app.

Articles are always relevant, timely, factual and elegantly written, a delight to read. If it was my last money, i would spend it on a Economist subscription

Dear economist thank you for bringing all my news needs in one place free of soap like news. Please bring the podcasts library in here too. This might also lead to the podcast editors to avoid repeating subjects amongst your platforms/economist voice channels. And then maybe podcasts can be without ads in here as i assume this app is only available to subscribers. Great how you improved the menu for the audio week edition.

Great content. Strange that I need to subscribe again as I have already paid through July 2023… Something is wrong with the app!

Disappointing bug for quite an expensive subscription...

Much worse then the alternative Legacy app. Impossible to download the audio with an average broadband. The support does not react to complaints.

Immediate crash when you want to open it ...

Best newspaper has the best CX app with night mode and podcast audio. Can’t expect anything better! Maybe more online conferences from journalists about a topic?

Highly recommend it for people who are fed up of rubbish free newsfeeds, good quality content can’t be free!

The app is pleasant except the newly added ad section incorporated in each article on the app.

Best weekly newspaper and a much improved application

It’s almost perfect. The content is super high quality, but the app could make it so much better / easy to consume and share : - better list layout on iPad - faster navigation between sections - native, zoomable, interactive charts - better sharing of content (ability to send a quote or even full text easily) - better history - personalization of sections

Incredible content! Yet, the app has tiny tiny bugs but I’m sure they are going to be fixed

Excellent to ear and read at the same time.

Only thing missing is a sleep timer for the audio player. Otherwise excellent

This app is a refined version of your typical kiosk app. Sleek design and great functionalities. It’s not designed like the website but it’s more practical this way.

I enjoy listening The Economist every week using the old app. I would definitely grant ***** for the contents. Unfortunately, a major feature has been dropped in the new version: the subtitles (or secondary titles) that give you a hint about the content of each article. Example in this week’s edition: New App: “Buttonwood / FULL TILT”. In the Good Old App: “Buttonwood / FULL TILT / Why the bond market has become jumpier. “ In the good old app, I know what the subject is and I can decide whether I should select that article for my playlist or not. In the knew App, I have no clue and I need to go through the cumbersome process of opening each article to decide. As a matter of fact, the new app is useless for that very specific reason. What a shame! Please… fix it!

The editorial contents is, as always, excellent. But it is currently impossible to select a word and to look it up. Instead the app surprisingly offers to copy the whole article. I'm strongly of the opinion that being able to look words up again would be vastly more useful (for education and readability, but also because copying the article for those who might need it would still be possible). I wish the User Experience (UX) was held to the same standards as the contents.

You need to pay to read one articles. zero free content

I have returned to the Legacy app because this audio version is so bad. I’m unable to scroll through the table of contents, only sections. If I’ve stopped an article part way through, it will sometimes restart playing it from the beginning. If I turn off my screen, the audio shuts off as well. And to top it off, on Saturday, it automatically starts the new issue even if I’m still on the previous one (yes, it occasionally happens). The content is great as usual, be the listening experience is atrocious. It’s a daily fight. It’s almost as if you don’t want to have listeners.

The economist is literally the worst app on my phone, the old app was much better. It is painfully slow and downloading an edition to read offline takes an eon even on a fast wifi connection. I like to read the weekly edition, but each time I pause reading to do something else the app jumps (slowly) back to the home page when I return, which is very irritating.

I purchased a 12 months subscription through iTunes and I lost access after 5 months (“unable to restore purchases”). I am on a call every week with the support team and they have absolutely no solution for me: they won’t fix the issue and they won’t reimburse me for the service they don’t provide. Unacceptable!!

The Economist has excellent journalism. However, inexplicably, this app does not allow you to avoid automatic background downloads, so if you have an iPad you rarely use, it will still download data using your WiFi (or mobile data, if you don’t disable that) every week. With more and more people using mobile WiFi, this can be annoying. There is a workaround in the general iPad settings, where one can disable background activity for the app, but that setting is not available inside the app itself, and I’m not sure one can trust it.

Being able to listen to articles is great but if you close the app the queue you spent time building is lost. I wish you could download your queue and listen to it on and off

Following an update of the app. “Stream audio” not an option anymore. And “play audio” just takes several minutes before it starts. Terribly frustrating

In the last version, it is impossible to copy a word in order to easily translate it with another app. I think this feature is very important for foreigners. If it does not come back quickly, I may cancel my subscription.

I am able tog into my economist account from my browser but not from the app. I type my log in details and the page blinks for about two seconds then asks me to subscribe even though I have purchased an account.