Deliveroo: Food & Shopping Müşteri Hizmetleri

Great application!

Very good

Un vrai kebab authentique

ارجل تطبيق توصيل بالكويت سريع وسهل وعروض حلوه

Really happy

No customer support for late deliveries

I think it’s good but sometimes they spill my drinks/food or abruptly cancel my order but they refund me

Elegant company.

I've used talabat for over 6 years but recently their customer support dropped the orders are late got scammed from talabat on grocery and even after talking wasn't resolved so they lost me as customer but Delivero I have to say their currently top ranking for me simply for being on time 1- Delivero 2- noon food the rest apps not competition

Today ı understand deliveroo real face. I had to cancel my order from mexico takado restuarant and exactly 10 sec of my order ı contact them after couple of mins of their tries.They said they cant reach restuarant.After close ı tried to reach and in one min they cancel order even the food was ready !!! Thanks mexico takado and shame on you delivero as ı dont believe they even tried to call them .

I love it

Fast and efficient delivery!

Perfect app! Using all the time

Our order did not deliver and Company Said rider called us before he leaves and it was a lie. They said he left our food to somewhere else and We did not receive it and they did not give us any refunds. This happened in London and the rider We tried to talk did not know any English at all. Shame on them

I have been waiting for 45 mins, first rider canceled, and I can still not cancel my order without losing the payment, and waiting for the app to find another rider. No way to reach anyone… i will do my best to avoid this app

No options for help/support chat or messages or calls, mail address is hard to find!

I didn’t receive my order and customer service accused me for providing false information and rejected refund request. Go for alternatives

App is fully with errors, too many problems countless mistakes terrible experience. In this year its a junk

I ordered food, in app is shows as full, no n/a items, I gave cash to courier. At home I found that item is missing and they do not have refund to card, just “account money” I am leaving tomorrow I will not be able to spent this money, so it’s basically “it’s our fault but we will not give your money back” I ask support for another options and they say that’s it. They misinformed me that order have missing item and then refuse to give my money back.

We recently made an order via Deliveroo. The driver never arrived. When called, the customer support team claims that the driver came, and waited for 15 minutes. We have a concierge 24/7, and cameras all over the building. We checked, and we have proof that they never arrived. Even though I tell them about this, they stay on the driver's side. They have the contact number of the store and the driver. They could just talk with them and tell them to bring the order; but instead they let the driver steal what we have purchased. Due to this, just closed my account, and will never use it. Think twice before giving an order via Deliveroo.

This app doesn’t even deserve a star! This system shouldn’t exist! In my first order, pizza place prepared the pizza but for exactly 2 hours, they didnt send any rider for delivery! I was already super hungry. You dont deserve a dime! I will make sure noone I know will use this app!

I could not use aed50 first order discount even though I am r new user. It does not matter which credit card I use. You lost a customer.

Very poor customer service. Also very rude. When you insist on your claim, they threaten you to delete your account. If they can catch before you do of course…

They just have copy paste answers and totally useless customer care service

Choose another job apparently you can’t do this

I was charged for an order which one sent to the wrong address. Immediately after realizing the error, I contacted them and tried to change the delivery address. They couldn’t do it. Rider didn’t accept delivering to the correct address. I had various calls with them about this and they accept no responsibility. I told them that I never ordered to the address they used. In response, they told me that I should have checked the address even though its their mistake…

No cutlery for steak? Really?

L’ultimo mio ordine #2258 non è mai arrivato. l’assistenza dice che ha la foto del ordine. che me ne faccio io della foto e che il rider ha lasciato il ordine davanti al cancello? io ho pagato il servizio il rider deve citofonare. non fanno più rimborsi.

Our order did not deliver and Company Said rider called us before he leaves and it was a lie. They said he left our food to somewhere else and We did not receive it and they did not give us any refunds. This happened in London and the rider We tried to talk did not know any English at all. Shame on them

My order from Gunaydin Express took 1 hour and i still haven’t got it

I don't even get how my order is "delivered" when they left it at my doorstep an hour later than its supposed to and i was not even notified. the help center said that they cannot help me since they have no evidence because the place didn't have a tracking system. i don't believe that this app is reliable.

They didn’t deliver my order and i wrote them 4 times still no response. Do not trust this company

Even though restaurant admitted that there is a missing item, deliveroo neither send a driver nor refund my money.

I’ve been waiting for an update to the filter system for a long time, and now that it’s finally here, it’s somehow even worse. It’s unbelievable — you can’t properly filter anything anymore. When you turn one filter on, another turns off automatically. I just want to select both “Top Rated” and “Quickest Delivery” at the same time — it’s such a basic feature, yet not possible. Right now, only one can be active, which is ridiculous. Also, the only time filter available is “Under 30 minutes.” There should be more options like “Under 45 minutes” or “Under 1 hour,” so users can choose based on their preferences instead of being limited to a single timeframe. Please expand the filter options and allow multiple selections, so we can, for example, see top-rated places that deliver within 45 minutes, or the quickest ones among the top-rated. And please, stop showing sponsored results to subscribed users. When I sort by “Top Rated,” the order makes no sense — places with ratings between 4.0 and 5.0 are all mixed up (it goes 4.9, then 4.4, then 4.8…). It’s confusing and inaccurate. Honestly, this is one of the most frustrating and poorly designed filtering systems I’ve seen across any app or platform.

Took 40 EUR and do not deliver anything. The partner claims they called me, and that I didn’t pick up. But in fact, they never even called me.

Has its own means of delivering food and discrimination of customers and it feels wild at this point.

Did not receive the items I paid for and they wouldn’t issue a refund for it. only response is go leave a review

İlk üyeliğe 10€ indirim verdiklerini söylüyorlar ama yalan. Ödeme ekranına kodu girdikten sonra ilk başta indirim olmasına rağmen checkout sırasında hata aldım ve ödeme başarısız oldu. Sonrasında tekrar kodu girdiğimde ise kodun daha önce kullanıldığı uyarısını aldım. Benzer problemi arkadaşım da yaşadı. Madem indirim yapmayacaksınız insanları boşuna kandırmayın daha iyi!!

The delivery guy brought in a package with spilled drink, both mcd packs all soggy. I asked them to be taken back, delivery guy was in a rush and left while I was talking to the customer support, customer support asks me for a photo of the delivery and I tell him it’s gone with the delivery guy and he tells me he can’t help me without a photo. I ask him to contact the delivery guy to confirm it and he tells me he won’t be able to help me without a photo, lost a customer as I will never use their services again, terrible customer support. Oh and as if it will make things better, Steve Vincent tells me they will try to improve customer relations in the future based on my experience when I’m down 15£ and still hungry. Scammers.

They charged me the full amount and made me subscribe to something useless. I want my money back.

Horrible service always

I acciadantly ordered a food and i immediately tried to cancel it but they said they cant reach to restaurant so i had to buy it even i didnt want it.

Dont buy soo bad

This can not be managed by Amazon. Useless customer support.

So bad service, I’ve been waiting for 2h and they said that there is a problem with my order and i can’t receive it.

It is extremely hard to contact help services. They do not evem care and has no solution. Very poor. They cannot even contact restaurants etc

I had a terrible experience with customer service. The representatives were unhelpful and unresponsive to my concerns. It took an incredibly long time to get any assistance, and when I finally did, my issue remained unresolved. I expected much better support.

Les coursiers volent les commandes sans les laisser à la porte, en mettant simplement dans l'application des informations qu'ils n'ont pas transmises. bien que personne ne m'ait appelé et n'ait pas essayé de laisser la commande. dès que j'ai vu un message indiquant que la commande n'avait pas été livrée, j'ai sauté par la fenêtre et j'ai vu comment le coursier est simplement parti sans me donner à manger. il n'a pas laissé de nourriture à la porte de l'appartement, ni à la porte de la maison. escrocs 1324

Im broke pls

Totally unexceptable..

Quando ho fatto mio ordine aspettavo per il rider. Sono stata solo 5 minuti avanti dal mio telefono e ho visto che il rider è venuta mi ha chiamato e andata senza mettere il mio cibo a nessuna parte. Un cancello per andare a casa mia era aperta, poteva entrare tranquillamente per suonare il campanello. Dopo che ho realizzato questo ho chiamato mille volte il rider e altro numero, nessuno mi ha risposto. Dopo ho parlato con il rider che ha chiuso il telefono alla mia faccia. Ho parlato con una responsabile sulla chat dell’applicazione però anche loro hanno chiuso la conversazione dicendo che non me daranno ne il cibo ne un rimborso. Alla fine grazie a Paypall ho potuto ricevere il mio rimborso. Però io ho finito con Deliveroo, mi dispiace però un lavoro non si fa così…

My emails sent to the support of Deliveroo regarding a refund I requested for a meal order which was not placed or delivered and immediately got cancelled on the app but was charged on my credit card, is not taken seriously. I receive no support at all. No reply, no ‘sorry there was a bug’, no nothing. The incident happened on October 10th! It’s been a week now. I sent 3 emails to this day and no one cares about this bug in the app or the customer who is mistreated.

Worst food delivery in UAE. Received wrong order a few times, texted in live chat then they asked to send email. I sent email but it’s meaningless. They keep replying the same automatic answers that they can’t do refund. And it happened many times recently. Why would I pay for smth that I didn’t order? Bye to delivero after using it for 4 years.

It’s taking too long to bring a very simple order

How much should i wait for my order huh? its enough.