Wolt Delivery: Food And More Müşteri Hizmetleri

Gg

If you are in Poland then this is the go-to app you should download on your phone. 10/10 customer service and vast variety of options

Wolt krediti qazanmaq ucun bu kodu istifade edin BCV3B

Teşekkür,özellikle operator Xedice hanıma❤️

Mükemmel

Yandexsni ochirib tashadim, Wolt ming marta yaxshi ekan, zor 🔥

Kolay kullanım

👍🏻👍🏻

Mükemmel uygulama

Dear Wolt! I am your long-time customer and from the first days I have enjoyed using it. I won’t take up much time and get to the point. Today I ordered lunch for myself and headed home from the office at the same time. Coming out of the elevator on my 8th floor, I noticed a small amount of money left on an empty bottle of filtered water that was being delivered to my respected neighbor. He usually leaves an empty bottle outside the door and money for a refilled order of water. In the apartment building where I live, there are security guards and CCTV cameras downstairs, and strangers do not enter our house. Unfortunately, we do not conduct video surveillance on the 8th floor where I live. And as soon as I returned home and saw the money, immediately after your courier arrived, immediately after he left, the neighbor got up and discovered the money was missing. Your employees didn’t help me in any way, and the employee with whom I chatted first was generally quite rude and called me a liar, only because I asked to give me the courier’s number, omitting the reason for the theft (since I didn’t want to create a problem for the courier because of 4. 70 adn.) . Your employee arrogantly suggested that I contact the police... he kicked me off. The next operator also decided to simply waste my time and said, since there is no video evidence, then they believe their courier, and not me, a long-term client. I will have to pay my neighbor for this out of my own pocket and remember the coldness and arrogance of your local employees.. Of course, I cannot demand anything from you, I just want to share my sad experience of communicating with yours..

The most convenient way to order food. the biggest advantage is pay with the card, so you don’t have to pay cash. Food is almost every time hot, and you can always check where is courier and time when he’ll arrive

This app doesn’t provide appropriate service as they declare. Very often they delay delivery, some orders can be delivered in bad condition. If you want back your money there is no chance to get it.

I would see a better search engine that would help to find store items or food by multiple sentences.

The courier does not deliver orders or delivers within two hours when the restaurant is 5 minutes away

When I am waiting my order in background. Then I open Wolt, and see notification “Your order is being delivered”, but as I see on map courier is still in restaurant

Special thanks to couriers team. High level of behavior. Really appreciated. Wish them good luck and safe drive.

Very happy with my experience , everything is fast, its easy to contact teams

Delivered on time with high quality and professionalism. Totally satisfied with the service.

I really love this app, it is very user friendly and helpful

Highly recommended

Best service and funniest thing ever

Kesinlikle siparişi iptal edemiyorsun retoran hazırladı diyor azerbwycanda sürekli bunu yaşıyorum 30 dk var siparişin gelmesine 1 dk önce vermişim yinede restoran hazırlamış diyor bilidiğin müşteriler için değil restoran için çalışan bir uygulama 60+ siparişim var aırf buyuzuden siliyorum

I recently downloaded the app after arriving to Georgia with my family. I requested an order of about 20$ but informed them before they sent the order that I did not have currency exchange on me. They said they would check with the driver but most likely the order would be canceled. When the order showed up at my door 15 minutes later I thought the driver was aware of the exchange issue. It turns out he wasn’t. Anyways he literally took the order back with him and refused to accept dollars as payment. The next day Im trying to order something from the app (of course by then I had exchanged money) and apparently if turns out I am now flagged and banned from the app according to their customer service! Can you imagine!!!!

İnsanlar adetten gece 12-den sonra bu ve bunun kimi programlara ehtiyac duyur.Normal saatlarda programsızda gedib sipariş vere bilerik.Eğer gece 12-den sonra işlemirsizse neye lazımdır .Özünüzde programınız kimi lazımsızsınız.

Kart eklemede problem var!

Die Restaurants sind schlecht, und bei den Dreharbeiten zum nächsten Produkt verweigern sie die Rückerstattung. Das Essen ist so schlecht, dass meine Gesamtbewertung für die Sendung ungenügend ausfällt.

Siparis verdim ve siparisin onayi gelmeden iptal etmek icin chata baglandim ve derdimi yaDim ve hemen sonrasida ise onayladilar siparisimi iptal edemedim ve anlayisiz bir tavir vardi eger disarda yagmur olmasaydi aiparisi almayacaktim kurye arkadas icin siparisi teslim almak sorunda kaldim umarim bir daha bu uygulmayi kullanmam

Market siparişlerinde eksik gelen ürünlerin geri ödemesini yıllardır yapmıyorlar, talep etmemize rağmende boş kodlar verip yardımcı olmuyorlar, fazla çekilen para anında geri ödenmeli.

I placed an order and even paid extra for courier priority. They forgot to send the courier, and when I said I wanted to cancel it, they couldn’t do that either. From now on, I’ll be using Bolt Food.

Online support doesnt understand anything,they are kidding with me

Just make the app as easy possible. One click and 2 meals should’ve already been in my cart… UberEats doesn’t have that UX problem, so I moved to it again. People are “hungry” using this app, no time or patience to check carefully the instructions! Plus, lack of understanding from the support drove me crazy… Never ever downloading this app again.

I had a very disappointing experience with the Wolt app while trying to send flowers as a gift for March 8. When you send a gift, the recipient receives a link to open the gift card. However, through that same link they can also open the product page and clearly see the product name and price. This means you are basically sending the price of the gift to the recipient yourself. In many cultures the price of a gift should remain private, and showing it like this completely ruins the spirit of giving a gift. On top of that, one of the flowers I ordered was out of stock and instead of asking for my approval or offering an equivalent replacement, the order was simply changed and sent with fewer items. Customers should always be asked before an order is modified. Because of these issues, a surprise gift turned into an uncomfortable and disappointing situation. A platform as big as Wolt should definitely fix this design problem and ensure that gift prices are not visible to the recipient, and that order changes are never made without customer approval.

I’m not recommending especially the Wolt Market. I ordered at 3 AM and it arrived in 5:10 AM, even though it was showing 50 MINUTES. Like this is not enough to test me, they are constantly sending you the almost expired products. I’m buying milk 2L, oh look just 3 days left to expire. I’m buying yogurt ohh look same 4 days left to expire! Greaaaat!!! I’ll use bolt market I can’t deal with ts

Their software is problematic. Also the restaurants here close around 20.00 and it is hard to order for a person who works until late

Kesinlikle öncelikli sipariş vermeyin para tuzağı her seferinde teslimatım gecikiyor

They brought missing order but their support team hasn’t been answering for more than 1 hour.

SMS code never arrived

The app limits the number of orders in a very unclear way. After just a few orders, it suddenly blocks further payments without any proper explanation or warning. This causes real inconvenience, especially for users who are traveling or ordering multiple times in a day. There should be clearer limits, better communication, or an alternative verification method instead of automatically restricting users and causing unnecessary issues.

They have no standart for service. Waiting more then two hours for food and not getting any. Having this issue many times its awful. Bad company bad app bad service and doesn’t worth to pay %26 money at all!

The cash payment amount in the app is always 10-20% higher than the courier actually asks and what's written on the receipt! So the courier gets up to 30-40% in tips because I prepare the money in advance! I think this is a scam!

Delivery was 12 minutes. It become 21 minute and delivery guy going to opposite side from restaurant. Every time they are giving 2 orders to delivery even i have wolt+!!!

Müşteri memnunşyetinin önemsendiğini düşünmüyorum

Sifaris catdirildi yazildi, yazilandan 1 deqiqe sonra geldim, ne sifaris var ne bir sey. Texniki desteye yazdim, cavab ise 5 saat sonra geldi. Sonra da yazirlar arasdiracayiq ve puluvuzu qaytaracayiq.

No delivery, no Refund, no reply from customer support

Постоянно делает поздние доставки, компания, не уважающая своих клиентов.

Я не видел такая приложение что очень плохой сервис ноль

This is the worst and most terrible app I’ve ever seen. My orders take 2 hours to arrive, and I can’t reach anyone about my issue. A complete waste of money. Download Kifli and place your orders there.

It is inconvenient to communicate with restaurants in different languages, because there is no way to translate messages or copy them to the clipboard.

Kart koyuyorum ödeme yöntemi işlenmiyor, sırbistan belgrad’tayım unicredit deniyorum olmuyor türk kartı deniyorum olmuyor, nakit deniyorum olmuyor, hiçbirşekilde sipariş veremiyorsunuz çöp uygulama indirmeyin hiç

An order from McDonald’s, which is only 150 meters away from me, took more than an hour to arrive. The food came cold. But the most important thing is that it wasn’t even my order. Support didn’t refund the full amount, saying that only the burger was wrong, while the fries and Coke were fine (yes, the cold fries were really delicious). My bonus points were not returned either. This is the worst delivery app

They charge for many random stuff, horrible service , waiting long is too much , even I had plus account. Many excuses

You never know whether your courier will show up or not. They can just take your food and never bring it while marking it “delivered” If there is an alternative, don’t use this service.

The estimated delivery time shown before placing the order has nothing to do with the actual time after the order is placed. If it’s going to take 1 to 1.5 hours, then please say so clearly.

They didn’t deliver my order and when I tried to reach customer service after they giving me lots of excuses they said oh sorry about that but we can’t give your money back. What a horrible service!!!

Unexpected thing happend warning continously. Planned order cannot be late. Forget about this app. Big regret buying membership

If you want cold food, confused couriers who can’t find your building, and the most unreliable service in Georgia – this app is for you. Constant delays, zero customer support, and no accountability. Easily the worst delivery service I’ve used.

Support refuses to provide any meaningful resolution to your food being delivered in 1h 40mins and cold.

Never use it within Georgia. Couriers are drunk, abusive or rude. They will never bring it to your home. You will always eat cold food.

Very greedy approach to customer. Not customer centric. Their problems are your problem but when you have a problem with service they provide, they cannot care less. Every penny matters for them. Last purchase of mine was a charity to them. I rejected to receive their deliver due to terrible quality and they still charged me full price illegally

Started as good company with small fees and now drivers dont care about your order and there is fee for everything.

An app that is supposed to deliver you food but you wait for 2.5 hours and nothing is delivered, plus the customer service doesn’t help you except giving you refund and a ridiculous amount of voucher as if it’s gonna solve my hunger problem in the middle of the night. NEVER USE

System should not let one courier get multiple orders. My food is traveling the city before coming to me and all cold. Most absurd delivery application. If you don’t have to, don’t use it.

Dear Wolt Management Team, I am writing to express my strong dissatisfaction with the quality of Wolt’s service in Azerbaijan, which has reached an unacceptable level. Deliveries are consistently delayed, often by several hours, and promised delivery times are repeatedly ignored. This is not an occasional issue but a regular pattern, indicating serious operational problems. Such unreliability makes the service completely impractical for customers who rely on timely delivery. What makes the situation even worse is the customer support. In many cases, support does not respond at all. When responses are eventually received, they are delayed, generic, and fail to address the actual problem. This reflects a lack of accountability and a clear disregard for customer concerns. For a company that positions itself as an international and professional platform, the current service level in Azerbaijan is deeply disappointing and damaging to your reputation. At present, the service quality falls far below any reasonable standard. I expect Wolt to acknowledge these issues and take immediate corrective action. Without serious and visible improvements, I will have no choice but to stop using the service and strongly discourage others from doing so. I trust this complaint will be reviewed by the appropriate team and not ignored like previous customer requests. Sincerely, Tural Khalilov

I had a very disappointing experience with Wolt today. I placed 4 orders at the same time. Three of them were delivered (one of them in 3 separate deliveries because it was a large order). However, one order was marked as “delivered” but I never received it. I contacted support and explained multiple times that I did not receive the order. I even provided doorbell camera proof showing the other 3 deliveries, and that no one delivered the missing one or called me. Support kept repeating that the courier said he delivered it to me personally. They claimed he came to reception, called my name, and I came down to take it. This is impossible — I was home with my baby all day and never went outside. I specifically order to my door because I cannot leave the apartment. We called the courier ourselves. First he said he asked reception to call me (they don’t even have my phone number). Then he claimed he left it at reception. My husband went down to reception and confirmed they never received anything. When we asked the courier which phone number he called, he refused to provide one. He then asked if we had a car service under our building, which made no sense. After a long and stressful back-and-forth, support finally acknowledged the issue and refunded the order — but only after I spent a lot of time proving I was telling the truth. This situation was handled poorly and felt very dismissive. Customers should not have to fight this hard and provide video evidence just to be believed. Because of this experience, I cancelled my Elite membership and deleted my account. Very disappointing.

My order was supposed to be delivered yesterday at 21:30, but I never received it. The app still shows the order as “delivered”, which is not true. I tried to contact Wolt support through all available channels, but the support team only replied after more than 20 hours. Even after responding, the issue was not resolved. I spent many hours chatting with support, clearly explained that the order was never delivered, and stated that I do not want the order anymore. However, no refund was provided, and my payment has still not been returned. Marking an undelivered order as “delivered”, responding extremely late, and refusing to refund a customer shows very poor customer service and lack of responsibility. I do NOT recommend Wolt unless they take responsibility for undelivered orders and return the customer’s money.

I’ve been using this service for a long time, but now I’m completely frustrated. I lost access to my account due to an old email, even though my phone number remains the same. I contacted support 4 (!) times over the past week — the only reply I got was an automatic message asking “which country are you in?” and nothing since. Total silence. No action. It feels like the support team either doesn’t exist or is purely decorative. Losing access to your account is not a minor issue — especially when there are important details and order history involved. Deeply disappointed. I do not recommend this service until they at least learn how to respond to their users.

I had a terrible experience with Wolt Delivery. Money was deducted from my card for no clear reason, and when I contacted customer support, they were completely unhelpful. They provided no explanation and showed no willingness to resolve the issue. This is unacceptable, and I strongly advise others to be cautious when using this service. У меня был ужасный опыт с Wolt Delivery. С моей карты были сняты деньги без ясной причины, и когда я связался с поддержкой, они оказались абсолютно бесполезными. Они не дали никакого объяснения и не проявили желания решить проблему. Это недопустимо, и я настоятельно советую другим быть осторожными при использовании этого сервиса. Wolt Delivery ilə çox pis təcrübəm oldu. Kartımdan səbəbsiz yerə pul çıxıldı və müştəri xidməti ilə əlaqə saxladıqda, onlar heç bir kömək etmədilər. Nə düzgün izahat verdilər, nə də problemi həll etməyə maraq göstərdilər. Bu, qəbuledilməzdir və başqalarına bu xidmətdən istifadə edərkən ehtiyatlı olmağı tövsiyə edirəm.

I’ve had multiple bad experiences with Wolt, and it’s clear they do not care about their customers. They allow restaurants to scam people—whether it’s missing items, wrong orders, or terrible food quality—and when you report the issue, they either ignore you or give a generic response with no real solution. Their customer support is useless, refusing to take responsibility or properly address complaints. Instead of holding restaurants accountable, they let them continue scamming customers. If you order through Wolt, be prepared to lose your money because they will not help you. Save yourself the frustration and use a more reliable service. Wolt is a joke.

Courtiers are literally abusing products, they are rude , and Wolt is just a fraud, they don’t refund my money even though my order was not delivered, and customer service is not responding and they don’t help you at all. I am paying extra fees to get more qualified service but all I get is trashy treatment. I don’t recommend this app to anyone, if you are thinking order something here don’t do, all you gonna get is going to be disappointment and stress. If someone reads this from Wolt’s international team, close your office in Azerbaijan!!!!!!!!!!!! Today you lost 1 loyal customer and I am pretty sure I am not gonna be the last , such a shame !!!!!!

I placed an order for 33 manats at La Guzu restaurant using the Wolt app. To my shock, the app charged me three times for the same order - despite the fact that I only placed it once. On top of that, the restaurant refused to accept the order, and the food was never prepared or delivered. I reached out to Wolt’s customer support, and their response was that I would need to wait 30 banking days for a refund. Unbelievable. I’ve effectively been robbed of almost 100 manats, and the support experience has been appalling. How is this even allowed to happen? The app and service are completely unreliable - I strongly advise against using this platform.

I am writing to express my disappointment with the service I’ve been receiving recently. Today, I placed two separate orders, and both were problematic. The first order was canceled after over two hours of waiting, and the second was delayed by more than an hour. This isn’t the first time I’ve faced issues with my orders, and it’s becoming a recurring problem. Unfortunately, due to these ongoing issues, I have decided to switch to other delivery services in the future. I hope you will take my feedback seriously and work on improving the service for other customers moving forward.

Day or two before I ordered from Pizza Hut Sumqayit. At first everything was fine, we got the food, the delivery was decent. Okay, here we go: 1) The food came cold, didn’t taste good, as if like it stayed there for several weeks before serving; 2) WE ALL GOT FOOD POISONING!! It was terrible! We felt really sick and still do. Never again ordering from there! I texted the support team, and all I got was: we talked to the restaurant itself and they claimed that every ingredient was fresh. IN FACT IT WAS NOT FRESH. WE GOT FOOD POISONING WHAT FRESH FOOD ARE YOU TALKING ABOUT?. I don’t recommend anyone ordering, eating from Pizza Hut Sumqayit.

Over the past few months, I've experienced a series of issues with the Wolt food delivery app. My orders have frequently arrived damaged, excessively delayed, or missing items. Despite reaching out to customer support, who merely add credits to my account and promise improvements, the problems persist. The quality of service, which I once loved, has significantly deteriorated. It seems they're not addressing the core issues, possibly due to internal problems between operations and customer support. It's disappointing to see such a decline in what was once a reliable service.

I am always using this app for orders but always its late and special customer service is so unprofessional,they give lot of orders to a courier same time its mean there is not timing we have to wait until they want i order and its show 55-65 minutes but almost 2 hours timings changing when i try to contact customer service he remove courier from the tracking that I will know order is late , so unprofessional answering very late they don’t care about customer.

❌❌❌ Very long preparation/delivery period, ordered from wolt market, it’s been 1 hour now, still preparing. Preparing what??? Delivery time slowed down very much. And when you chat with customer service to get your problem fixed, they never help. You can tell their management prepare some kind of cliche answers they copy and paste each time, not even listening to your problem. Eventually, no result at all. Bolt Food now serves better, just saying

The restaurant is less than a kilometer away, but I’ve been waiting for over 40 minutes and still no delivery. It’s absolutely outrageous. The support team just responds with generic phrases without actually solving the problem, and they don’t even try to assist. If you can’t deliver within a kilometer, why even bother offering the service? Extremely disappointed. I will never use this app again and would not recommend it to anyone.

Your service is getting worse, and you are accepting it as okay thing. The main reason why this kind of apps exist for me is to get better service level. When you are not good at this, there no meaning in your existence any more. You are becoming like an Uber app which just contacts terrible service providers with customers. Double charging is a new level. Thank you for not reimbursing double charged amount.

Almost every experience that needs any kind of attention is awful. your client service is 0. it’s a shame. the honey comes dirty, they’re not taking it back to change. international cards are not accepted anymore, they don’t have pos terminals to pay on door, they’re not going to fix payments in any way, not offering any possible solutions, just starving people. I will not order from this app again and neither anyone should.

I wish WOLT had maintained the same level of customer satisfaction. Unfortunately, today, when my order was missing due to the irresponsibility of the restaurant, they failed to help and put the blame on them. At least, I wish I had been able to communicate with the restaurant directly. I was charged extra for a missing item and that’s not fair at all. Not a customer anymore✌🏻

Hey, I have ordered an expensive bouquet of flowers that was said to have specific flowers that she likes as well illustrated on the picture. But we have received a bouquet of cheap same color flowers in even smaller amount. The customer support says it is because they did not have the product that was described and illustrated thats why they decided to do it in this way. Even though it contradicts items 3.2,4.9 and 15.2 of Terms and Conditions, they do not care. It is not about money, but about quality of service and responsibilities. If they could not process order it could be simply canceled, but instead we have a bad experience. Never going to use your services again, neither will recommend to anyone.

In general I think that it is a nice app. BUT just as something small occurs they staff keeps changing the location range for delivery. I am so sick of it honestly. Okay, let my order come a bit later but what’s the matter with only delivering to certain areas? Aren’t people who live bit farther for center also people who can get hungry or want to make orders? Hundreds if not thousands carriers work for you and you can’t manage your deliveries properly. Shame.

Ordered some KFC and they brought me something different and forgot to bring part of the meal. Wouldn't give us a refund and insists that we bought it again…the website is a bit wonky too to be honest, to much errors and wouldn't let me order for a hour..wouldn't recommend that much to be honest.. Fix your app please.

When you are asking something which it is problem, the support service people have an “good” problem solving tactic that they are taking time out not to answer to our messages and when delayed order delivered they are appearing and answering that “as they see that order delivered” and no any issues. This problem has repeatedly caused.

If you're using this app in Azerbaijan make sure not to use credit card and only pay by cash. I had an incident where my food was not delivered but the courier insisted otherwise and technical support asked me for video proof that it was not delivered otherwise the would do nothing for me. Yikes! Keep in mind that this is a rich country with poor and hungry people, and only pay by cash!

Absolutely zero accountability. Every issue is met with the same copy-paste response: “We’re sorry” and “we’ll do better” — with no actual action taken. Customer focus is non-existent. A 2-hour delay was “compensated” with 2 manats, which is frankly insulting. This shows complete disregard for customers’ time and experience. Highly disappointing service.

After writing down my address , Wolt app gave the courier an incorrect destination, customer service ignored me for an hour and a half just to say that they can’t do anything about it. Don’t want to get scammed ? Never install the app, find alternatives . Also I never got a reply from Wolt on email and customer service continues to ignore to this day. That just confirms the fraud.

The delivery service is excellent, and I have no complaints about the couriers. However, Wolt collaborates with some incompetent stores. The products are often of poor quality or don’t match their descriptions. Because of this, I’m uninstalling the app and switching to another platform. It’s the 21st century, and we have plenty of alternatives to choose from.

I ordered a pizza , in few minutes decided to add a garlic souse to my order. The app took my order separately. Later my order came and garlic souse with another deliver reached to me. First deliver took the pizza, after 10-15 mins. second deliver took a souse. And we paid for second delivery 6.30 azn. for a small 0.80 azn garlic souse. It was awful experience

Service truly became unusable in Azerbaijan. You need to order anything only early in the morning or late in the evening, in other cases you will get 1 hour+ delivery even from the restaurants that are in the 300 meters away from you. If you can't manage you deliver stuff, don't charge your clients

Wolt works very badly in Azerbaijan. Tech support ignores me for more than 14 hours, I wrote to them everywhere. Hair was found in my food, I sent them video proof, they won't give me a full refund on my order, it was thrown away. They ignore me, it's very sad that they work like this

When i try to order something the app is giving error when i contacted with support they said that it is because you have linked account with other. Interesting point is that the wolt offered me linking my accounts. Now i’m banned. Very disappointed

I've been consistently disappointed with Wolt's support team. Every request takes hours to process, leaving me frustrated and without timely solutions. The delays in response time make it challenging to rely on their service when you need assistance quickly.

If you want your fast food to be delivered the slowest way then order it via Wolt. One hour delivery time dis not change “17 minutes”. They were very stable on that)) After one hour of waiting I have had to cancel my order and order via other app

I have always used Wolt to order but somehow it appears that they have flagged my account “because of security reason” now I can’t pay anything. That is ridiculous. They are not willing to help to get back my account

I have ordered an ice cream cake and it took 2.5 hours to deliver. Needless to say that the cake was ruined and the customer support was completely useless during that time. Didn’t cancel my order because courier was “on the way” and didn’t let me reorder.

I contacted the restaurant itself, they claim that they immediately canceled the order for technical reasons, which means it’s your problem that it takes so long for the order status to be synchronized in the system.

I never used any aap that much lagged and the portfolio is so irritating they are never delevering at time always delayed and the software lags alot ill prefer other applications then that i am regretting my decision

I don’t recommend using it in Azerbaijan because the support team responds very slowly, and even when they do, they are not helpful. Almost three out of every five of my orders arrive incomplete, and they provide no assistance regarding this issue.

Can u add new feature so we can delete our order history?

My order price is low for their minimum order price. But they doesn’t notify me about when this happens they automatically expenditure from your card to equaling minimum order price. It’s just shame!