MIT Technology Review Customer Service

MIT Technology Review Positive Reviews

Great App and Publication!As I’ve tried to get my news and information without needing to go through social media platforms, ease of use and access to quality content have been paramount. The Tech Review has nailed this, and instantly converted me to a subscriber so I could experience the full breadth of what they offer! Access to everything in the magazine, plus so much more, is seamless, valuable, and fulfilling!.MitrokhinVersion: 2.5

My go-to tech news appNews aggregators are good and all, but I find it's a 50/50 proposition to find well researched articles that aren't actually rehashed tech or bio company press releases or opinion pieces. The Tech Review app is nothing but high quality tech journalism, and it is well executed to boot. Great user experience, fast load times - in short, it reflects the best aspects of the sectors that it covers..AR829SFVersion: 2.5

Great appOverall great app. One thing to improve for me is when you’re reading and article and you leave the app, when you come back to the article it doesn’t take you the part you were reading , but to the top of the page of that respective article..Real starsVersion: 2.5

Great user experienceI have been a reader for many years but I’m new to the app. It was easy to connect my subscription and I love that I can save articles to read later. Definitely recommend - you can’t get these technology insights anywhere else!.LNAJAimeVersion: 2.5

Reading MIT Tech Review for 10 yearsI have been reading this magazine for 10 years as I love cutting edge technology and innovation and no better place to get it as far as publications go for a broad overview. Thank you for all you do..SnarkysharkMDVersion: 2.1

Too rudimentary appThe app is like horse drawn chariot in the days of electric cars. Other than display the text in English(thankfully), it has no functionality. I give the stars to the contents and none to the app itself. Imagine it is already version 1.7. It should be beta 0.7 for a technology magazine app..LawyermingVersion: 1.7

Needs WorkI use the app on my iPad. It is very surprising that an app with the MIT representation, would not have incorporated some basic features such as being able to adjust font size to make it more accessible to this of us who are visually challenged. The content is great, please improve the accessibility functions of the app!.Ryan DarwishVersion: 1.7

Would be five if you could change font sizeIt’s fine for me but this would be difficult to read for anybody had trouble with small print. Seems like an easy thing to fix!??.Mark-pnwVersion: 1.6

Nice, new way to get the newsThe new app makes its easier to sort through articles and I’ve read things I normally wouldn’t have gravitated towards..Orcas503Version: 2.5

Font sizeWant to be able to change the font size baldness in family.Rr7234Version: 2.5

Great Publication!I rely on Technology Review to keep abreast of developments of interest to our local innovation community. Over the years, I have found it to be an excellent publication, well worth my time..TranshumanistVersion: 2.5

PerfectThe new version of the app is amazing. It finally brings together all aspects of the TR subscription and makes it seamless. Thank you and great job!.Jbk1234Version: 2.5

Great content - tiny font - lacks bookmarksMIT, your content is excellent and informative. The app desperately needs customization for font size, currently too tiny. Pickup where you last left off or bookmarking would be more than welcome. Thanks!.Try again 1985Version: 1.7

The articles are good but the app is trashThe app developers should add more functions like changing the font and saved list..Liang C TangVersion: 1.2

Great app, at last!I have been reading MIT Technology Review religiously for years and I'm so glad they have a great app to match their great journalism. I am a happy user..Charlie_MimiVersion: 2.5

Great app; wish I could save stories into an easily accessible cacheSee subject.Tldr23456Version: 1.2

Great app...finally and thank you !Always enjoyed Technology Review. Now I can red it offline and search prior issues...wow !.RiadBVersion: 1.0

No audio read back optionI love MIT Technology Review & I’m a subscriber. However I’m also dyslexic. I wish there was a more accessible / inclusive option to have the text read aloud..Krista KEVersion: 1.5

Wish more features can come outLove their content for sure, but I hope this app can display the articles on the website like Harvard Business Review does..SillyPhoneVersion: 1.2

Great app!Love the design of the app as much as I love the content. Zero notes..Techgobbler29474Version: 2.5

Good app but.The app is fairly good however there is no way to increase the text size. I have to squint to read it..Crescentmoon52Version: 2.1

Great updated UXGreat updated UX to navigate around the magazine content..PastyVersion: 2.5

Functionality is still poorThe app is still not as seamless as the economist or wsj. But there is progress.PloutsosVersion: 1.1

Don’t sizeAn institution as savvy as MIT should have an app that can adjust font size. It really reduces its accessibility..CincimedesVersion: 2.1

Very slow in loadingIronically that a technology review magazine from MIT has a sub par app..Rishil SavaniVersion: 1.1

App will not open/browser login req’dCurrently I tap on my app and it acts as if its opening but just goes back to my home screen. I am using the current version of the app. Any suggestions. Tho not this app…When I go to articles on technologyreview.com it always asks for me to login. Is there a reason it doesnt recognize me as a subscriber even coming from the app or from The Download emails?.TechnicallyM.E.Version: 1.9

Please have offline featuresPlease have offline features. Please have offline feature. Please have offline features. Please have offline features. Please have offline feature. Please have offline features. Please have offline features. Please have offline feature. Please have offline features. Please have offline features. Please have offline feature. Please have offline features. Please have offline features. Please have offline feature. Please have offline features. Please have offline features. Please have offline feature. Please have offline features..NooooolanVersion: 1.7

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MIT Technology Review Negative Reviews

Terrible App, Great ContentNo doubt, the content from MIT is terrific. I’ve subscribed for years. But, the content is so difficult to reach. The app can’t keep me logged in. And reading in a browser constantly requires logging in and it’s common to loose the article I was logging in for and need to start all over. I’ve complained multiple times to the staff directly. They never have a solution that lasts. If I wasn’t addicted to the content I would happily drop this annoying process. Wouldn’t you expect that the smart people at MIT would be able to make the subscription and logging in process work? The New York Times can do it, so can many others..B1270Version: 2.5

App is awful, content is fineYou know what you’re getting with the magazine. The app is terrible, I deleted it just to use the web browser instead. The app takes forever to load and if you lock your phone it closes everything and needs to load again and you lose your article and your place in it. Still have the same trouble, doesn’t provide any benefit over using a browser..My_peniVersion: 2.5

Lost my money due to to the app glitchI had a subscription and when I signed in using the app, my subscription couldn’t be found. I thought my previous subscription was over so took another subscription. Turns out that my previous subscription has not expired. Reached out to customer, responded after 10 days and literally no use. I cancelled all my subscription. I do not recommended this publication to anyone..IamstevepaulVersion: 2.5

New app fails to restore or recognize subscriptionAfter signing into new app > I needed to kill app and reopen before it would show me as a valid subscriber. This is what happened after this new app updated on my phone… Opened new app, signed in with my existing subscription account. App UI would not update and show me as a valid subscriber. Kept show upsell to subscribe and not letting me read the articles. Signed into website to make sure my account was valid and it was. Went back to the app tapped restore purchase and it said success but app still did not update and show me as a valid subscriber. I needed to kill app and relaunch before it would recognize me as a subscriber..App InnovatorVersion: 2.5

Always ResettingEvery time my screen turns off and I open the app back up the article resets to the top and I have to go and find my place again. This is annoying. Also it would be nice to be able to download articles so I could read them on a plane or in the subway..A NcknameVersion: 1.4

Misleading ScamThis is a scam. It is not an actual magazine subscription in the sense that nearly every other similar app is. It (1) provides no access to the same content outside the app (e.g., on the website) and (2) does not support standard iOS features like sharing links or bookmarking or opening in the browser. It should probably be removed from the app store..TinathirVersion: 1.4

Paid for subscription via Apple - app will not let me loginThe credit card attached to my appleID has been charged for the subscription I made - but the app doesn’t recognize the associated email — so I have now paid $50 for content I cannot access. Waiting to hear back from help desk to confirm they will issue a refund..Cannot Access ContentVersion: 1.7

Not Synchronized with Web SubscriptionI purchased the subscription on the phone using the credit card saved in my app store. Then later I want to access from web page, it doesn’t find my account and cannot access any issue..Jupiter_水哥Version: 1.1

App does not work well - can’t login access my paid subscriptionOn iPad, login prompts for user id, but not password. Don’t know if I’m logged in or not, can’t access back issues. Apps basic functionality does not work - MIT please fix this.._Picard_Version: 1.1

Poor user experience , session managementDoesn’t remember my subscription and always have read on web instead.JosbimosbiVersion: 1.5

Something called Tech Review should at least have basic functionalityDoesn’t hold your reading position, can’t read offline..HawaiiDonVersion: 1.4

Good articles BUT super bad app- the app doesn’t store on which page you stopped reading - you cannot adjust the font size - doesn’t sync across devices.Masl___Version: 1.5

Log in issuesCan’t properly log in - does not load password input page..BBA_NYVersion: 1.0

Keeps reloading whenever I open the appKeeps reloading and refreshing whenever I reopen the app. Cannot multitask at all. Surprising considering it's 2022..MITReviewUserVersion: 1.7

GlitchyGood content, poor user experience.Nicwalter22Version: 1.5

Glitchy LoginUnable to create a new account and link it to my Infinite Connection..PtmassVersion: 2.5

ONE SUBSCRIPTIONHave just one subscription platform please.FahadkhaanVersion: 1.5

Basic functionality missingCan not change font size Can not mark text or highlight No bookmarks, need to use paper notes to remember where I left ... Please add this features, thx.GlantGVersion: 1.1

App not openingThe app will not launch.Jjjcc44Version: 1.5

No access to websiteRead the fine print! Subscribing through Apple does not give unlimited access to technologyreview.com..Land makerVersion: 1.1

Subscription does not include websiteFine Print: "subscribing in this way does not include unlimited access to technologyreview.com" FAIL i lost $35 buy not reading the fine print... if you want the App AND website access, you must open your account and spend the $35 on the website. Apparently you are punished for using Apple to setup an annually recurring subscription. How does that make sense? I just cancelled my subscription and will continue to buy at the airport newsstand once my remaining issues run out..Software GuyVersion: 1.1

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