AA Grapevine Customer Service

AA Grapevine Positive Reviews

Can’t change passwordThere doesn’t appear to be a way to change my password on the app. I hope that gets corrected..RyongueVersion: 1.0.3

I love this app! But technical challengesThis app is awesome. I love the idea of having all this material, in my pocket, 24x7. And the audio is great too! No more multiple apps of tracking sober time, listening to stories, reading Grapevine, etc. I am having some challenges tho. I subscribed through the App Store. It’s never really unlocked all the features. It tells me I need to subscribe. If I try to subscribe again, it tells me I’m already subscribed, and to use “Restore Subscription”. When I do that, sometimes it seems happy, then sometimes it gives me a “data not available” message. In either event, I can’t get the pay-for features. Never have gotten them. Please please fix this! This could be the app I live in once all the features are available to me! *** Update *** The subscription sync started working. I’m gonna change this to 5 Stars as that was my only issue. Great app. Having all this experience, strength, and hope in my pocket. Awesome!!.TurkeyRunVersion: 1.1.0

Outstanding!This App has everything I was hoping for and more. I LOVE that the audio articles are now a simple playlist, and that the Podcast is so easily accessible. This subscription has all of the benefits of the former digital subscription: access to archives since 1944, sobriety calculator, past issues, and more. Well done!.Create2dayVersion: 1.0.1

Another toolI’ve been excited to try this app out and I’m not disappointed. It’s giving me yet another tool in my toolbox..TribullsVersion: 1.0.1

Next level morning routineFind & read the story referenced in the daily quote. refreshingly diverse & sobriety saving experiences. really mind bending to have so much wisdom and aa history at our fingertips. when alone or isolated, the words shared within the pages have kept me connected to the fellowship so many times in my recovery. forever grateful for the “meeting in print” 🙏.Tj24hoursVersion: 1.0.1

Long overdue app!I was excited to see the new Grapevine app and it’s another great tool for my toolbox. Thank you AA Grapevine great job!.Manbearpig2006Version: 1.0.2

Great appThis app is fantastic! I can get everything I love about the magazine in a mobile app!.Dane GoodmanVersion: 1.0.1

Love the quotes!The quotes are a great way to start my day and happy to now see them in an app!.Jorge54321Version: 1.0.2

AMAZINGSuch a great app!! So helpful, easy to use!.KatieebuckVersion: 1.0.3

You need an iPad version!Great for the iPhone, I gave it 3/5 for lack of an iPad app.Ray934Version: 1.0.3

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AA Grapevine Negative Reviews

Subscription issuesPaid for app/subscription through apple account. Never received information on how to sign in, despite having called customer support (was told information would be sent via email). Waited a week + then sent email to customer support. Two days later received reply basically gaslighting me be questioning whether I used the same email to subscribe. Sent affirmative response and a copy of recipient from apple. Never heard back. Have had a subscription to regular Grapevine magazine, always felt like it was a good tool and pass issues on. My eyesight is getting worse as I get older, so I thought I could get it on app and read it easier. Very disappointed with app and poor customer service. Luckily was able to file issue with apple and get my money back..Spook eVersion: 1.0.5

Poor substitute for the old pdf versionsThe app takes away the ability to read the magazine on an e-ink device like the paperwhite or glowlight. It doesn’t appear to be much more than a glorified interface to the web page itself. I think most of us could have gone to the website, and, using a variety of services (nativenotify, webintoapp, etc.), created a similar app in a minute or two flat. And maybe the worst part of it: no native sizing for tablets. Meaning the website, and likely the app you create yourself at one of the above, actually looks much better on a tablet. Sadly, the introduction of this app is what prompted me to cancel my grapevine subscription..JmcookVersion: 1.0.5

App support is lacking, archive search is missing termsApp support has no way to report app bugs. Search terms for the archive are missing in the app making it impossible to search by category like “Humor” as the web version of the archive has 2 “humor” categories that you need to choose to get a full listing of results. The app only has one, and the one with only 5% of the most recent results and missing 95% of the historical articles. It makes the app archive search useless. Would report this elsewhere if there was a way to do so but unfortunately there isn’t..SelatVersion: 1.0.2

Subscribing does not workI was invited to subscripe. I told the app I wanted to subscribe for $2.99 per month. The App Store charged me and shows that I have indeed subscribed. The trouble is, there was no opportunity to specify a user id or email or password when I subscribed. Now, when I try to read an article I am told to log in. But I have no idea what credentials to use when logging in. My user id and password for the App Store do not work..Sandy CampbellVersion: 1.0.2

Can’t get subscription to workI downloaded the app and tried to subscribe; it charged my account, but still says I’m not subscribed. Tried logging in using the e-mail that is attached to the app store, that I got a receipt sent to, and it still says I’m not subscribed. Tried to subscribe a different time while logged in and it says I’m already subscribed, but still won’t let me access the archive.DylausVersion: 1.0.1

Grapevine AA AppLast week I tried to subscribe to the Grapevine App. I had the same issue of trying to subscribe but the same Techy problems as a previous reviewer. My husband tried to help me as well. We subscribed alright but could not get into anything. We ended up canceling subscription but sad about it!.Legends1318Version: 1.1.0

Tech troubleI’m having the same issue as other reviewers. I have a receipt from Apple confirming my subscription but I can’t sign in. I’ve contacted aagrapevine customer service to no avail. It’s an aggravation. I regret subscribing..Lady in NashvilleVersion: 1.4.1

FrustratingI’ve purchased 2 subscriptions and been charged twice and still can’t use the app..PFerro86Version: 1.1.0

DisappointingI am disappointed I can no longer download the full issue like before on EPub. The pics of meeting places isn’t available in the app. Also don’t like how when listening to the article playlist, if I don’t get through the entire issue I have to start from the beginning again if I want it to go automatically to the next article. I won’t be renewing and have returned to the print version..SereneoneVersion: 1.0.7

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