Bolt Food Müşteri Hizmetleri

Disrespectful customer service Customer service is disrespectful and making fun of the customer. This is why I will never use any Bolt app.. Cagatay Deveci Version: 1.24

Super Cox ama cox beyenirem👍👍👍. Davud- Version: 1.21

Top Bomba! Keep up the gud uorc. Lambrota Version: 1.32

Ela!!!! Çox gozeldi yemek isti isti gelir heç ne dağılmır. Şamil124568 Version: 1.31

Delivery time Should be able to choose delivery time. Svg_84 Version: 0.34.0

Apple pay for Azerbaijan Please add Apple Pay for Azerbaijan. thank you.. Elchin1992 Version: 1.50.0

Let use ohter app They calculated a fee for the food that I did not accept. so i removed bolt and bolt applications from my device. and bolt group is not returning for complaints. Vslmmmdl2012 Version: 1.27

ABSOLUTELY GOOD Always get my order on time and it’s always delicious the service is amazing 💗. Guacamole pasterer Version: 1.42.0

Bad Always late delivery. Ahajzhjaiajaj Version: 1.12

Berbat Bununla ikinci dəfədir ki, sifarişimə kuryer tapmırlar . Ləğv etmirlərdə adamı oyalayırlar 2ci dəfədi ən az nə çox tam 1 saat gözləmişik ki , yemək gəlsin amma kuryer tapılmayıb.Sonra başqa yerdən zakaz edib təzdən onuda gözləmişik.biabrçılıqdır.Ayna sultanovadan azadlıq metrosuna kurye tapa bilmirlər, yemək 1 saata belə gəlmirsə başqa hara tapılır bilmirəm.. Mdkdrlrlr Version: 1.47.0

I cant download I downloaded app before but then uninstalled now i can not download the app... Uahnas Version: 1.22

Inconsistent Support Courier can recieve 2-3 different packages at the same time and arrive at you last. Don’t be fooled by the 25-30 minutes average time to order. Delivery can take over 45 minutes, and interestingly, when you write to the support unit, they give you this information. Then he/she says it may be delayed due to natural conditions. Yes, it is a natural condition for the courier to recieve more than 1 package at the same time. By the way, let’s not forget that they charge a delivery fee.. Cihan Agirbas Version: 1.42.0

Kartınızdan elave ödeme çıxıla biler Sifarişimde kartımdan sifariş mebleğinin iki qatını çıxdılar. Destek xettine yazdım heç fikir bele vermediler. Bir neçe tanışda da olub. Diqqetli olun iki defe ödeme çıxa bilir. Heç xeberiniz bele olmaz.. Ali yolçiyev Version: 1.24.2

Cox pis Catdırma etmedıyınız yemeyın pulun cıxırsız nece olur mene catmır. Nılgun64 Version: 1.34.0

No customer service If you have a bad quality or missing or wrong food, their answers are we don’t care your food we only care your money!. Brkjun Version: 1.40

No customer service at all If you order food and get it withouth problem, app is great. But when you have a problem, there is noone to talk to and help you sort it out. They couldn’t find a courier to send my food for 2.5 hours, they couldn’t. Restorant closed and system showed I picked up the food. I tried to get help and customer service reply me after 12 hours with a “food is delivered, we see no problem” message.. app has no cancellation policy and they don’t know how to run the app. Nofoodnohelp Version: 1.33.0

Bolt Çox pis bir şeydi gec yemək hətirir və şənbə günü heç yemək gətirmir Tövsiyə etmirəç🤬🤬🤬🤬😡😡😡😡😡😡😡😡🤬😡😡😡😡☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️😤😤😤😤😤😤. Prof.DrElşad Version: 1.33.0

Disgusting service I’ve been using this application in Latvia for 2-3 years now, it used to have good customer service but now it is total bull crap. 0 response from support team, low quality food and just plain disgusting we. They don’t give refunds even if they mess up!!! Use a better app instead, this is just plain stupid. Jhagverdiev Version: 1.37.0

Waste of time I’ve spent 20 mins trying to order food. First time when I already selected the items, it said that the restaurant didn’t accept orders (what’s the reason of showing it to me then?) Second time with another restaurant it said “there’s a problem with the selected payment method” (what’s the reason of letting me select it then?) So disappointing. I’m better gonna download another app and order from them. Leosmr163 Version: 1.47.0

Siparişlerim soğumuştu Hiç memnun kalmadım. Yaklaşım 1:30 saat bekledim. Bir sipariş bu kadar uzun sürmemeli. Üstelik geldiğinde çok soğuk gelmişti siparişlerim. Anlayacağınız hiç memnun kalmadım.. Mars erkeği Version: 1.40

Not working Not working at all.. Luckbuddy Version: 1.5

Not serious They took money but no order very bad and unserious. Ugurrrrrrr1233456 Version: 1.29

Payment Error It’s very problemetic and I received too many payment errors even my balance is higher than the amount.. Murats744 Version: 1.17

AVOID BOLT FOOD!!! We ordered six pizza on saturday night at 21:00 and pizzas arrived at 00:01 at night!!The pizza’s smell really bad,stale,not fresh and dated as you guess in three hours.According to app Bolt Food pizzas were ready at 21:25.The courier contact with us at 22:50 and he talked about heavy rain.So one hour more waiting for stop raining..After 1:30 hours he went to pickup pizzas!! We tried to contact with Bolt Food but no answer from them..When the pizzas arrived they text me and apologize!!Worse service,worse communication,worse customer support..At the end of the Saturday night we went to bed hungry and dissappointed…Disgrace BoltFood and La Piazza!!!!!! And also we tried to contact with restaurant but no answer!!!. Esin2023 Version: 1.41

Terrible Support & Couriers Horrible experience with couriers and hr support of Bolt food, the amount for the food deducted from my card and courier dropped my food to wrong address and my money wasn’t refunded back from support department. They are so far from being professional, I was using this app for 2 years in Baku but now deleting both Bolt food and Bolt taxi, i will share this horrible experience on the necessary social networks and also not recommending Bolt to friends here.. 977djsks8652djsj Version: 1.31

Worst support You cannot find anyone online from support when you need anything. They are just spending time who knows… Worst service. Koopngdduhgcf Version: 1.17

Sıfır xidmet! Almadığım sifarişe göre üstüme borc yazırlar.. heç tövsiye elemirem. Elshan😎 Version: 1.9

No more bolt food. İ will use wolt food I been waiting costumer service to reply my issue 11 hours. They don’t care about costumers, Its not first time that dont care about costumers, they all ways send miss products and they dont give back the money. Dont use bolt food, use wolt food.. Atmabek Version: 1.27

No delivery Couriers started to mark the delivery complete and turn their phone off. I am NOT interested in you holding my money and giving it back, I am interested in getting my food delivered.. Ayata Version: 1.17

Restoran olaraq cox pisdir Boyuk restoranlar yoxdur. Euro truck simulator 2 Version: 1.47.0

Awful customer service Not helpful at all. Tepesbatar Version: 1.7

Отвратительная работа каждого участника приложения! Отвратительная работа курьеров и службы поддержки. Заказ отдают кому попало, никто его не ищет. Деньги не возвращают. Служба поддержки отвечает раз в полчаса, просто тянет время и не решает вопрос!. Paiza313 Version: 1.36.0

Kart hatası Kart ile sipariş verilmiyor. Elfkbr01 Version: 1.39.0

Horrible service!!! It took me 1 hour and 12 minutes to receive my order! The restaurant prepared the food in 5 minutes, but then it was just sitting there for like an hour because they couldn’t find the courier and when they did, he took the longest route to my address and when he finally arrived, the food was absolutely cold and could not be warmed up. Their terrible support doesn’t help, don’t cancel the order, the only thing they do is give you 2 azn credit to use on the next order, but I don’t need that as I’m never using this app again!!!. Nutella111 Version: 1.45.1

Kartiniz tehlukededir Kartinizdan istenilen vaxt pul çekirler. Şirket mesuliyet qebul etmir. Açamayan adam Version: 1.45.1

Aç kalmak isteyen Aç kalmak isteyen deneyebilir. Sipariş 20 dk da hazırlandı 2 saattir kurye bekleniyor , daha da gelir mi belli degil.. Appkoikimben Version: 1.36.0

Poland Bolt Polish courier system is just a joke they cannot make refund they cannot bring food or anything within 1 hour they are just so bad that i will not going to use this disgusting service again.. Tba7777 Version: 1.31

Awful Customer support Customer support is awful and not helpful. I reported a problem and asked for help they just said “if you have problems just rate the order”. If rating and order is maximum thing that they can offer me then why does customer support even exist?. Sahibjr Version: 1.61.2

Payment and delivery Payment was taken. Delivery was not carried out. I received nothing. Your support team is not responding to my claims.. Xadley Version: 1.25

Courier stole the order Courier stole the order for 65 USD and no one helped me with this. Customer support did not respond to my complaint via application and email. It is already passed a week. I did not get refund or my order. Worst service I have ever experienced. If you want normal service use other delivery services.. Courier stole my order Version: 1.29

Very bad! Очень плохо! Çox pis! Very bad support and service. I ordered last night and courier had problem with motorcycle and he asked “bolt” to change him but they didn’t answer. So i also wrote them and restaurant also wrote them but they didn’t answer until today’s morning. 👎👎👎. Агил Агазаде Version: 1.26

Bolt azerbaydan berbad In Azerbaijan, bolt dishes deliver the package, which is urgent from my side, torn, and they do not consider my complaint. It's a bad company. Vusale abdur Version: 1.68.0

Terrible app I don’t know how it is in other countries, but in Azerbaijan, the city of Baku, delivery works terribly! Made an order, the courier was found in 2.5 hours! During all this time, we could not cancel the order, we wrote to the support service, but they did not answer there either and simply ignored it! There is not even a phone number to contact and cancel the order, and it is impossible to cancel the order in principle!. Fm.gmm Version: 1.30

WORST DELIVERY EVER They made me to wait for 2 HOURS AND MY FOOD HASN’t COME. Muradismailbayli Version: 1.65.0

Worst Worst support and service I have ever seen. Wolt is much more better.. OrxanŞuk Version: 1.72.0

Awful İn Baku Azerbaijan it works very awful… İt not works good and they haven’t phone number for contact.. you can’t return your order, they dont answer you... Hayatlabağlı Version: 1.55.0

Çox pis .!!!!. AnarAgazada Version: 1.28

Awful!!! Awful delivery time, awfully support, support do not answer at all. This company just do not care about your order, just stole your money! This company should be closed!. Mary9125 Version: 1.28

Very bad Very bad. Kanan123 Version: 1.35.0

Food is cold EVERYTIME The worst service ever.. Lika Kosova Version: 1.66.0

Baku ,azerbaijan I am not satisfied with the service. You took a lot of my time and the food is very cold. I hope you will provide compensation for this delay.. B de iwinxhdb Version: 1.30

Awful organization not even caring about their reputation. Customer service is so slow, it takes them more than a day to reply to a message they have to reply to straight ahead to deal with urgent issues. Other than that, they aren’t even willing to fix the issue. I will use Wolt from now on, never had such issues with them.. Callmiali Version: 1.26

Crash Problem Help! This app is crashing when I want to open it! Release an update and clean bugs!. Endless Astronauts Version: 1.36.0

I didnt like Its so bad, when i order something they were late always. Raminaa34 Version: 1.76.0

Customer service -10 Customer service -10. Aykhan123 Version: 1.23

Terrible ball Very bad 👎 cox pisdir. Very bad 👎 cox pisdir Version: 1.33.0

Prepare to wait If you have a spare few hours to wait until they find a courier then go ahead and use this app, your food is guaranteed to be cold upon delivery! ❄️🍔. Rustam5000 Version: 1.30

Terrible customer Sevice They don’t return refunds they run you in cycles until you give up. Poor customer service very unprofessional, Wolt is the best way to go. Hijtrafb Version: 1.39.0

Absolutely disgusting Disgusting delivery times, the orders always get rescheduled 50 times before they be delivered. If you have 2 hours to wait for food go on order. Additionally what is even worse the support of the organization is awful they do not respond to you and when they do 2-3 days had already passed and they give incredibly awful help. Why did I even download this app. I would suggest you to never pay for the order with card because u will not get your money back if they fail to deliver the order. They give you bolt credits as if I want to use this app. Pathetic organization. Shame on you.. Khudaverdiyev Version: 1.26

Terrible service Courier does not deliver the food after payment. When you go to Customer Service for complaint, they do not answer you for days.. Reyhan11111 Version: 1.27

Scammers Awful servis. They scam people. From my account they steal twice. 10 manat and 1 manat for adding a bank card and they didn’t give me back my money. Their support awful, you typing an issue, they answer you 2/3 days later. One word, awful. If you don’t want to lost your money don’t use their services. Awful. You interested I can show evidence about scamming.. Sgshdk Version: 1.26

AWFUL Restaurants and staff members both of Bolt and places with which they work, forgetting to add what i need, order. Very stupid staff. NKO_23K Version: 1.21

Shame! If there are not a courier for delivering, just notificite it. We should’t wait for hours!. Isa-bb040 Version: 1.26

Awful They don't answer any compliants. Azizaga Alizada Version: 1.62.0

On IPhone 6 app crushes! What bug you fixes?? Many months your app crushes on iphone 6 while i open it! Fix it!. AA YC Version: 1.36.0

Think twice If you have time to wait and double your order awaiting time then go for it.. but here’s my experience, I ordered food but it wasn’t delivered, by calling to courier the third person said it’s a wrong number. Moreover, help center NEVER responses shortly as they promise, in the best case the next day. Too many things to say but that’s what they are... T310377 Version: 1.23

Very very bad Ordered through bolt food food (pizza) was brought in a terrible condition, as if the courier was carrying something heavy on pizza. The pizza arrived stuck to the box with the toppings. was not edible and we were denied compensation although we attached a photo and proof. what would you understand, we paid $ 12, or rather threw it in the trash, and we were given compensation of $ 0.88.. Aytaj95 Version: 1.29

No support Support chat doesn’t work. They answer days later. No customer care at all! Just disgusting. CreekDrag Version: 1.33.0

Worst customer support It take's literally 2-3 days for the customer support to answer you in some generic format which doesn't solve your problem at all. And delivery times are ridiculous. If they don't have a courier available they will still accept the order, but make you wait for extra hour to find a courier after your order is ready. Go with alternatives and don't use this service is my advice. New-77 Version: 1.32.2

Terrible service! That’s all Terrible service. No one is reacting to requests. Delivery times always have wrong estimations.. Aaron Denos Version: 1.37.1

Not working very bad programm Zero service program is not working. Samixade1 Version: 1.31

👎🏻👎🏻👎🏻 Cox pis herdefe gecikir herdefe problem. 19980331 Version: 1.51.0

Support does not answer I ordered more than I received, so I wrote to support in the application and got nothing. No refund or something. M1keXXX Version: 1.36.0

Awful support Happened to me several times. Order is being delayed, I write to support and order gets cancelled due to courier problems. No explanation, apologies or discount for next order from support. Wolt is several times better in both efficiency and support. Orkhan_G Version: 1.45.1

No service! Worst app!!! Service on 0! Noone replies you! All time written in the app is fully lied! You are waiting for your order for 2-3 hours, and support service during all the time is ignoring you, with 0 attention! And even after they have no excuse, and do not take responsibility for their indifference!. Gun134 Version: 1.22

Worst service ever I’ve lived on many continents, and order food all the time. Never seen such a terrible service. Orders are always rescheduled, delivery times around 2 hours for a restaurant located literally 5 min away. Customer service is absolutely useless, they take DAYS to respond and when they do - they solve nothing. Imagine not caring about your customers THIS much. I’m taking my business elsewhere and so is my family.. Cameron Karim Version: 1.30

Payment I can not order anything. I choose what i want to order, when i try to confirm- "something went wrong". I can't pay and confirm. Not with cash, neither with cards. It happens for a ling time. I asked for support, sent complaint, but useless.. 1puchi1 Version: 1.23

Late order. Do not even try to explain their support whats wrong, they will try to compensate 1$€ And changing support officers until you are fed up. In ither hand there is Wonderful Wolt support which is very helping and client oriented. Firdocsi Version: 1.24.2

Support Support team is terrible. Elgun7 Version: 1.34.0

Terrible For 1 order they took 2 times more money and did not return. Mr_Runtik Version: 1.26

Delivery Delivery issue very bad!. Yerazello Version: 1.51.0

0 poderjka klientov Obratilsa izza zakaza kotoriy restoran dolgo gotovil. Bilo ukazano vremya dostavki 35-50 minut. V itoge zakaz gotovili 63 minuti. I boolt food podderjka. Ikak ne popitalas mne pomoc s uskoreniem zakaza ili ego otmeni, tolko zawiwali restoran. Dengi vam prinosit klient a ne restoran. Vusal A Version: 1.74.0

Garbage service! They deducted from my card payment and canceled order due system error in the app. Then they refund money and then next morning took same amount from my bank account. This is typically stealing of money! Support never reply! Avoid!. Ismayil330 Version: 1.30

Problem and no support Today I ordered a food in Baku, Azerbaijan and normal delivery supposed to be 15 min and food delivered cold and 1 hour 15 minutes, currie not reachable, support center no support and useless. I’ll never ever order through this useless app, even if never choose online payment, cash only. Ibra_84 Version: 1.58.0