Super Why! Power To Read Customer Service

Super Why! Power to Read Positive Reviews

Needs some parental optionsI purchased this app for my three year old daughter who knows her letter names, letter sounds, and some sight words. She loves the tv show and will enjoy the game. The games stay true to the objective of the tv show. I hope in future updates that they give the parent the option to turn off the background music (it gets annoying pretty fast!) and would also like the option for the user to able to tap on the word in some of the games to have the word spoken for them (then have the user drag and drop the word). Had I known that these options were not available I may have held off on the app purchase. Maybe I'll have her use headphones for now!.Ldybg1127Version: 2.33

Super Why BundleThis is a great app. For reference this app is running on IPad 7 generation. The visual, sound, and the os work smooth on the iPad no bugs, delays, load speed or sound issues. Super Why from PBS is one of my daughter favorite shows and she love being part of their adventure. She picking up spelling, letter identification, sounds, and all around enjoys this app. This is a great app and the bundle packet is a great value. Would recommend to any parent looking for a high quality beginners reading and spelling game..J@3ck1eVersion: 4.2

LOVE THIS APPYou have to turn your sound on in order to hear it. So switch the little switch on the left top side of your phone and you’ll have sound. I literally bought this app three years ago and both my kids still love it. Perfect for 18 months to four years!! Love! Highly recommend.Hazelgrey89Version: 4.2

FIXED!!!NO SOUNDSo I had just added a bad review for this because of all the reviews with sound issues. I’ve never left a bad review and was really surprised PBS still had an app with such long standing issues. So I did some comments research. Came across one comment that said the issue is that if your phone’s mute button is on then the app sound is also off. Tried it-SOUND FIXED. So happy to have randomly come across this one comment. So I changed my review from 1 star to 4. It doesn’t get 5 though because this is a long standing issue and so this fix should be pinned to the top. I’m relieved to have found such a simple fix. Hooray!.123456789elmamaVersion: 4.2

How to fix the sound problemTurn silent mode off and it should be fixed..JCTOTWithalotofvideos2Version: 4.2

No Sound ProblemsWorks great!.Vaughn Thurston-CoxVersion: 4.2

I love this app it is very funI love this app..8082321433Version: 4.2

Great for preKI didn't have any trouble installing,but there are still a couple bugs I noticed. When tracing letters, sometimes the contact is lost and my daughter has to keep tracing,but that's not so bad... Can just be frustrating for a little one that may feel like they're not doing it correctly. A HUGE thumbs up for the spelling section. Many other preschool spelling apps do not require for children to place letters in the correct order. Really? As far as I know, cat is not spelled t-c-a, which is how my little girl spelled it and got a "sticker" for it. I love coaching her with phonics and spelling, but we both enjoy a game she can play independently. When spelling words, she must first identify the letter that makes the (blank) sound. When the correct letter is found (chosen from a group of 4), the letter is identified and the child traces the letter... It is then placed in the correct position and then proceeds to repeat until the word is spelled correctly. Lots of stickers and positive verbal reinforcement. Only downed it a star, because I feel that after all the technical issues that have been reported, they should fix the bugs or lower the price. Still worth it as long as it works..DarthtoasterVersion: 1.5

SUPER Super Why for IPadAlready had this on my EVO 4G so I knew the basics. My 2 yr old grandson basically learned letter recognition etc. from the Super Why TV show, so this has now become his favorite go to when he needs to entertain himself, like the long ride to NanaPa's house! (Or the periods of times when Nana & Grandpa are boring!) The program loaded in seconds (I have a fast wifi connection) and ran flawlessly so I have no Idea what the other reviewers problem was....I did learn on "the other side" that it is best to dl it with wifi.... The app itself is built on the 4 strengths of the 4 characters. Alpha Pig's is the easiest and best to start with. Like the TV show, you follow the road and choose the correct path by choosing the correct letter. Even Wonder Red's Rhyming words was enjoyable for him, by substituting letter recognition for rhyming recognition. All in all it is a very enjoyable app that should bring hours of fun and learning to any Super Why fan... And even though it is cheaper on the other platform, playing it on an IPad is by far a superior platform and easier.. And the letter tracing it much better on the IPad..Truth Hurts 2Version: 1.5

Great learning toolMy daughter loves Super Why! and loves this game. She has been using it extensively for the past few days and we have had zero crashes. There are essentially 4 games to choose from which vary in difficulty - just like the show - from identifying letters, and identifying letter sounds in the context of actual words, to rhyming, writing, and completing sentences. Those familiar with the show will immediately recognize the formats. You are rewarded with "stickers" when you successfully complete the tasks. My ONLY complaint is that there isn't more content. I didn't actually count but there may only be up to 20 scenarios for each game. My daughter doesn't seem to mind, but i wish there was more. Maybe in an ads-on later....Benanna678Version: 0

The Power to Read!I'm not sure where my 2 year-old heard of Super Why!, but he kept talking about it until I finally bought him some episodes on iTunes. Since he's now always play-acting the scenes, I tried to find the music on iTunes, and discovered the app instead. It's brilliant! Not only does it do a great job of embodying the various characters, they've come up with a really useful and engaging way to teach basic reading skills. For example, Princess Presto's "letter tracing" game is far simpler for my son than the full-fidelity Montessori version. At this rate, he should be reading before he turns three! :-).Dr. ErnieVersion: 1.4

Fun app but a little buggy...My 3 yr olds really like the fun and educational games. However, it would be nice if the app was a little more stable - an accidental double click to start a game instead of a single sometimes leads to a crash. The letter writing functionality could also use some tuning - the "how to" animations take too long and it can be unnecessarily frustrating for even a grown up to trace letters the "correct" way. Also wouldn't mind a bit more variety in the content - it seems like we keep getting the same stories coming up over and over again. With some tweaks, this could be a 5 star..PadIsRadVersion: 0

Great appNot sure about the problems with loading but we had no problems. also one reviewer mentioned the the wand in the tracing, it could be that you need to trave in the correct format / order and I can see for beginniners that might be frustrating so maybe some prompts if you dont get it the first time would be helpful. My kids love this app. It has something for everyone. It is too easy for my 7 year old but still he likes to help the little ones. Nice app, thumbs up..CraftyCloVersion: 1.5

Great potential.My four year old seems to really like this app and I think it has good potential as an educational game. The "earning a sticker" concept is Ingenious; he loves that part of it. The games are fairly simple...I think ages 4/5 are about right for this app, I can't imagine kids with true reading ability being very engaged by this one. We haven't had any stability issues yet, fingers crossed, so no complaints there!.Mum*twoVersion: 1.4

Should be a Universal AppThis app should be universal. It's ridiculous that the developer has created 2 versions: one for iPhone/ iPod touch and another for iPad; when one universal app could have done. Other developers have done it. For the times that I don't have my iPad but have my iPhone I would like to have this app in my pocket for my kids but I'm not about to pay for it twice. For this reason I'm giving it 3 stars..MercytiaraVersion: 1.4

My 4-year-old son loves this gameSuper Why appeals to my four-year-old on several levels. The games are a lot like those on the T.V. show, with focus on letter recognition, phonics and sight-reading. He likes playing the games and earning stickers for completing each one. At the end of each session he goes into the sticker album and creates pictures with the new stickers he has earned. He asks to play almost every day. It hasn't crashed so far, but I didn't give it 5 stars because it allows both "C" and "K" to appear as choices when the child is asked which letter makes the sound of a hard "C". My son picked the "K" and was confused when the game said it didn't make that sound. Other than that, we highly recommend this game!.HirakatachickVersion: 0

Unstable but has potentialThe game is a little unstable in this version. Had some crashes. Needs a bit more variety in the game but otherwise a good game.HatlenVersion: 0

Super Why are you using dated stories?Overall the app is good and has kept my 5 year old busy. I found the stories to be "dated". There is a glitch of sorts on one of the stories, it stops loading. It's better than some of the other games and kids relate to the characters. Aa little expensive for a basic app..Angelina&2boysVersion: 2.33

3 1/2 year old loves it.Our 3 1/2 year old has taken a huge interest in reading and he loves this app. For the low cost if he moves on to other things I’m not so worried, and in the meantime he has learned about rhyming and is practicing sounding letters out..Cambridge WayVersion: 2.33

Could be betterMy 3year old son loves Super Why, so I got this game for him. It's ok but could be better. It's a little limited and response on the tracing of letters is horrible..YD54321Version: 1.5

Is pretty goodBoth my boys (2 and 4) love Super Why. I found version 1.2 to be a little unstable. Also expected more games for the price. There are 4 games but the number of variations seem limited. It is a little thing but Pig sounds like Red, as if they could not get right voice actor for the game. For someone who has seen a LOT of Super Why episodes, it is a little distracting. But the game is a favourite here due to the fact this is their favourite tv show..ZippyKittyVersion: 0

Just like the show!If your child likes the show, then they will enjoy this game. Each of the four characters have their own game type just like their little segments in the show. Winning "stickers" of the different characters in each game allows you to use them in a fun fifth area. Your child can place these stickers on to several different backdrops with a touch. My kid really enjoys this game and it's also a great learning experience..Dcraven123Version: 0

GreatThis is an amazing game for young kids. A great game for a great price that is a great learning tool..........great..YkjonoVersion: 1.5

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Super Why! Power to Read Negative Reviews

Still no sound as of January 10, 2019My PBS station just sent out a newsletter that recommend this app, so even though I read the reviews, I assumed this had been fixed. I do kind of resent paying money for something that just doesn’t work. Is there something that can be done? A refund perhaps? Or possibly fixing the problem that seems to be long-standing? I’m a little disappointed that PBS sent out a newsletter to recommend an app with such terrible reviews. iPhone version 11.4.1.PBSfixthis!Version: 4.2

No soundThere is no sound when using the app. I have an iPad 6th gen and before the “developer” replies to my comment asking whether or not I have the audio setting on and my volume up, YES! It’s on max! Other apps work on my child’s iPad with no issue. Fix your app to work properly when paying customers spend money to use your product. Free games have no issue with sound and your app that has a cost to it doesn’t work at all? Ridiculous.Anna Sunny LeeVersion: 4.1

Sound is an issue, even with troubleshootingI am uninstalled and reinstalled this app several times, I cannot get sound on it. I have tried all of strategies from website. I have had to remove from iPad bc I have a student with special needs who cannot handle seeing it as an option and having it be broken. As an educator who spent her own funds on this, it’s terribly frustrating..AppCrazySLPVersion: 4.2

No soundAfter a year of people reviewing the sound doesn’t work, one would think it would have been fixed. Clearly not. Sound works just fine on the other two apps that came in the bundle, but not this one. I tried uninstalling and reinstalling, and it still doesn’t work. I’ll be asking Apple for a refund. I would have expected more from a PBS sponsored app..Jmg2012Version: 4.2

Waste of moneyI can’t believe I paid for an app that won’t even properly work because the sound isn’t functioning. This is such a waste of money. Tried it on my iPad and sound doesn’t work despite being all the way up. Tried it on my phone and it has other issues..MelissagarciaVersion: 4.2

Super Why No Sound.I purchased the 3 app bundle of Super Why and my son loves playing although out of the 3 this app does not have any sound which discourages him and he cries rather than playing, would like to see an update to correct this issue of which appears to be ongoing..Cmichael09Version: 4.2

Not all bundle apps loadedI bought the $7.99 bundle, but the ABC Adventures on didn’t load (it said that it couldn’t). I deleted it so I could try reinstalling it. But when I went into the App Store, it’s that I never bought it. (The other two were there) Help please!.CookingRocksVersion: 4.1

No soundAs the other two reviews say. There's no sound. I thought it was because my daughters iPad is a first generation, but it doesn't work on my iPad Pro either. Yes I have checked the volume on my device. It's not working on apple products. It does work on my daughter's new kindle fire..Hilary0312Version: 4.1

Super why Power to read... no soundI just bought the bundle. I’m also having issues with it.. the super why power to read game have no sound. Please have this issue resolve ASAP. I purchased the bundle and I’m really disappointed that I didn’t get what I paid for.LippySkipVersion: 4.2

No Sound! Nov 2023After reading the reviews I made the purchase anyways thinking the problem surely would have been fixed by now. How are they selling an app with no sound??? Wish I could get a refund!.JltorciviaVersion: 4.2

Sound is not working!!Is there anyway I can be refunded. I checked the settings on my iPhone13 to make sure volume was not on silenced and turned of my focus notifications, still no sound! Very disappointing..Smurf2013333Version: 4.2

Still No Sound on iPhoneJust purchased the app and the sound isn’t working. I assumed the problem had been fixed given the prior reviews complaining about the sound issue. Anything we can do to fix? Version 12.1.4.Eqp11Version: 4.2

No soundI'm followed the instructions, made sure the sound was on, etc. but still no sound! The other Apps in the bundle work fine, would be nice to use this one too! Please find the problem and do an update so we can enjoy this app! Thanks!.Sarahsunflwr98Version: 4.1

No soundI uploaded this app today and there is no sound. I thought the issue may have been with older devices but this is an ios 6th gen ipad that is running on the most updated softwear 🤦🏼‍♀️! Any resolution to this problem?.Kfieldin01Version: 4.2

Not workingI just downloaded the app but there is no volume. I made sure my phone is on the highest plus I shut off and turn back on phone and still no volume..Send12Version: 4.1

VolumeOn one of the three games the sound does not work (Superwhy) I’ve tried everything and I’m verry upset there’s nothing it will let me do to fix it first time paying for a game and it doesn’t work !.GinadyVersion: 4.1

No soundThe app has no sound despite the preview showing it should have sound. Please fix or give refund..S to the JizzleVersion: 4.2

No sound.I stupidly purchased without reading the reviews, just relying on PBS Kids’ reputation. There is no sound. The games are set up so that sound is essential. What a rip off..CQEV4Version: 4.2

No soundWe are in the same boat as the other reviewer’s. We cannot access the sound for this app. I hope they update it and push the upgrade..MrammoraVersion: 4.2

No soundStill no sound playing.TooManyNamesTaken01Version: 4.2

Please don’t make me watch it.My sister has seen it and whenever I see it, I can’t get it out of my head so plz shut down for good..JalliseVersion: 4.2

No sound!!!!!I want my money back!! This app has no sound. Either fix or reimburse..Vegan AvaVersion: 4.2

CrashesCrashes on load. Never gets past 87%. Been like that for months..Aquabat1606Version: 4.2

No soundI have gone though all of the tips provided by app support and still no sound..BecfinnVersion: 4.1

Half loadingCrashes before the game even opens..AppsoVersion: 4.1

No soundCant play with no sound!.Blasdel12345Version: 4.2

App keeps crashingApp keeps crashing. Don't know what to do what I want my money back..N323dlVersion: 4.2

No sound on ios10Same issue...no sound regardless of settings.SstahmVersion: 4.1

No sound!Seriously!!! Wth! There is no sound on this app! Do not buy! I want my money back!.KgirgosVersion: 4.1

No soundPlease release a fix for this.Jowen44Version: 4.2

No Sound!!I’ve purchased the app but there is no sound. I’m using an IPhone X..Dooly8Version: 4.2

No soundDaughter loves super why but there is no sound.Meliscious 2120Version: 4.2

?No sound!.Toolegirl1313Version: 4.2

No soundNeed a refund.AkkdioVersion: 4.2

NO SOUND 2023No sound.S.RainoVersion: 4.2

Slow, redundant and expensive; better apps out there...Hate to say this, as my 2-1/2 yr old daughter loves super why, but this app is not worth $3.99, probably not even worth $.99... First, the app is slow to start (how many developer logos do we really need to see?) and move through games (there's a robotic dull feel to it). For reference, it's about half as fast as the tv series, which my daughter follows just fine. Second, the app is redundant. I've seen the same rhyming words and the same alpha pig words repeatedly, which, again, gets boring quickly. And third, the app just isn't well executed. The letter writing is poorly executed (much better, cheaper apps out there for this), the story fill in is only interesting if you intentionally pick the wrong words, which is a little confusing, and the sticker rewards are just lame. Couldn't the stickers be like super letters that are used later to more productive ends? Overall the app has potential with refinements and expanded content, but for now, it's relegated to the 'no, not that one' category, which defeats its educational purpose..FonedVersion: 1.5

Used to be greatI bought this app 4 years ago, when my oldest daughter was 4. She loved the show, and I loved the pre-reading and writing skills it taught. She loved the app and played it many times. I wish there were more options for each character, because she did every level pretty quickly. Considering I paid for this app, I thought it would offer more. Fast forward, my next daughter is 5. She has occasionally played the games in the past year (2 or 3 times, is all). Today she tried to play, and there is no sound!! It makes playing rhyming games and matching letters to sounds impossible. very disappointed..Lernst73Version: 3.1

DisappointedMy son earned a bunch of "stickers" and he has only 5 that he can use. Why say you earned sticker only to have no sticker available. The second problem is the spelling princess. The pauses in-between instructions take so long that my son tries to get the app to do something before you can. The letter tracing that follows is difficult that free apps do a better job. The reading, rhyming and word pig are good though..Lis215Version: 1.5

Sound doesn’t work.Don’t download. Waste of $5..PRBainerVersion: 4.2

Don’t downloadSound doesn’t work. Not sure how to get a refund.Np21987654Version: 4.2

SucksSuper why is so stupid they dumb they ugly gross.ChepauVersion: 4.2

No SoundSound does not work. I’ve tried a few different things to fix it with no success.Sd172105Version: 4.2

SApp has no sound. Disappointing..Logans.momVersion: 4.2

App has no soundHave followed all the steps provided to fix this issue but there is no sound on two of the super why apps we purchased..Zupe zupe!Version: 4.2

Needs workApp is slow, lags, glitches. My 3.5 year old had a difficult time tracing the letters as the game isn't very touch sensitive and doesn't work well for left-handed kids. Has potential but needs some work..Mccrank288Version: 3.1

Sound does not workSpent $5 on an app that is useless because all the instructions are verbal it doesn't play the sound. My daughter is very disappointed and I'm unimpressed. Don't waste your money..PhenrixxVersion: 4.0

Not workingSound is not working in this app. Very disappointing. Hopefully resolved soon.WarriorjacqVersion: 4.0

MehGood graphics but slow and limited in content. Not worth 3.99. Would like a 3 dollar refund..Mike1234cb8Version: 1.5

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