ABCmouse – Kids Learning Games Customer Service

ABCmouse – Kids Learning Games Positive Reviews

Prizes and petsThe prices are the same no matter what level the child is at. My son started at level 2. He is on level 10 now. Same prizes. Nothing ever changes. You need to provide them with a sense of earning new prizes as they level up. He has stopped buying prizes because there is nothing new. Pet situation is just as bad. Leveling up the pet does not result in any new functions. My son worked tirelessly to make his dragon a champion. We thought once it achieved this it would be able to fly or shoot fireballs. No such thing happened. That’s just lazy programming. You need to increase the ability of pets to keep kids engaged and motivated. They want to see a benefit from all their hard work. Saying they are a champion is simply not enough. Finally, I said this before, you need to move in the direction of CAT (computer assisted testing). This is true of the learning path as well as the assessment tests. My son is 6. He is finishing the 2nd grade learning sequence. He has been bored for some time. The path has lost its challenge. He was reading 2 years go. The puzzles are too simple. You need to remove the ability for them to complete them at level 1 when they can do them at level 9 or 10. Don”t give them an easy out. They will just advance through the puzzle at level 1 so they can move quickly. Finally, your assessment test should incorporate a timer. I need for my son to learn to take the test under timed conditions..PCG73Version: 8.46.0

A perfectly wonderful app for my child.My child is on the autism spectrum and she learns best when there is less pressure and more gradual build up in learning and comprehending new concepts. ABC mouse offers exactly that. In my opinion, depending on your child’s ability to be productive independently, this app will vary in what you can get out of it. I have seen complaints about children spending too much time with the virtual hamster or doing too much art but obviously a child will do easier more fun things if you don’t monitor them, and that goes for any app or resource. My daughter is being homeschooled and is being taught interactively with ABC mouse, so her teacher keeps her hamster time limited to after school hours or when breaks are taken. She has learned quite a lot on ABC mouse since she started using it 3 months ago, from rhyming words and understanding what words have the same startling sounds to learning more shapes with interactive visual activities. Lastly I will highly recommend getting and using the ‘Assessment Center’ resource as it helps to cater their lessons to their exact needs and helps you understand where they are at academically and what progress is being made with a chronological graph to compare the assessments..SueieSusieVersion: 8.57.1

Updated reviewCustomer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌🏻💖.MoonAprVersion: 7.27.2

It’s like private/summer schoolI have been using abc mouse since my child was 3. She was naturally very smart and I wanted to keep her progress going. At 3 I had her starting on Kindergartner level just to see how well she would absorb the information and she did amazingly. I’m a stay at home mom abc mouse allowed me to keep her homeschooled till 1st grade. I will say to really exceed I recommend 2 things! 1. Keep a schedule. It’s important for kids to have a routine it’s all about structure. It also prepares them for school or maintains a school atmosphere during summer. 2. Split the work. ABCmouse online is great BUT handwriting is still VERY IMPORTANT. Abc mouse has workbooks that u should I use. What I do is early afternoon 12ish she does online work then I go to circuclum overview see what they focused on (ex:math) and I make her do a workbook of the opposite (ex:reading/writing) after a break so she gets both lessons in a day. One before lunch and one after..Momma BeiVersion: 8.55.0

Began using app at 18 monthsGranddaughter does her “homework” every morning after breakfast. Brady is now 20 months old and can start and run the app unassisted on my iPad, but I still monitor. She loves the games & puzzles and art projects. The songs are barely tolerated because there is no corresponding video & many songs are just plain lame. She expects songs like on the Dave&Ava app. She absolutely HATES the books offered on this app, as there are no monsters, dinosaurs, glittery unicorns or super heroes. We read regular paper books after ABCMouse time is over. I recommend the app because it gives focus and structure and she finds enough features to keep her interested. She already knew her alphabet and numbers up to 10 before we subscribed, but I can see how this app will gradually progress her learning to word recognition and reading. Plus there are few apps available for the ignored age 1 to 2 kids. Most apps for this age are baby rattle types. Your mileage may vary..Sam21536Version: 7.6

Just about perfectAlways heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing!.JoeDaddy19Version: 7.33

I login and can’t get past the yellow entry page.Update: they were just overloaded with all the new users that suddenly flooded their site when everyone’s school closed. My son loves the app and is saving up his tickets for a “rainy day”. Didn’t realize it would also teach my kindergartener about finances. Lol Great app and customer support getting out the word that everything was going to be fixed ASAP. Thanks! The app will not load any further than the yellow entry page. On the rare occasion it goes past after several minutes, the app force closes and I’ll have to login and start this evil mess all over again. My 5th gen iPad 5 is fully updated and so is the app. WiFi is working well with everything else and I’ve tried a soft reset on the iPad as well as deleting out the app and re downloading it. It is also having the exact same issue on an iPad mini..TnbhjjvvcfVersion: 7.30

Good but the platform cares more about money than actually helping childrenI do enjoy using this app with my son. But I do not enjoy how the platform introduces new features. Get children making progress with those features and use to them ONLY TO HAVE THEM BE REMOVED into a separate app with additional fees. This has happened twice so far. 1st with the Shapeys and then with Miracle and Nano. Both were awesome additions. But then you remove them. Not only do you remove them without warning but also leave the buttons there on the screen to remind children “hey remember these games you don’t have access to anymore … cry and ask your parents where it has gone every time you return to play.” So now to want $80 a year for ABCmouse and $80 a year for math with the Shapeys and $80 a year for reading with Miracle and Nano. How did $80 a year turn into $240 a year. Really remove the faces of the Shapeys and Nano from the ABCmouse homepage as they are not a part of that subscription..Fatima42990Version: 8.27.0

How I persuade my learning.❤️☹️😁❤️‍🔥The way I was doing bad in school and my parents didn’t not know what to do so when they saw abc Mouse they were like maybe this will help her at school so my parents just started downloading it on me and my and my brother and we were producing to learn and we was doing better and my brother was doing better my baby sister even started school just two days ago and guess what she’s already in first grade because of ABC mouse it really helps your children to have fun learning when you learn and I didn’t like learning back then but look at me now I’m in high school and I love it and I’m going to college tomorrow and I want to bring ABC mouse with me because it has ages up to 21 to 3 and it has really been so much fun and it is so much easier to learn than too just learn I love abc mouse and that it helps you learn.❤️‍🔥😍💗😃😀😄😁..Why I love abc mouseVersion: 8.42.0

Love & Would give 5 stars but…My older son used this app religiously about 5-6 years ago. He absolutely loved everything about it. Recently I Signed my 5 year old up for it, I was extremely disappointed to see so much of the content hadn't changed. It’s also extremely glitchy and slow on the fire tablet. He started playing on our MAC and had the same issues, so he easily lost Interest. The graphics definitely need to be updated along with the games. Overall it’s a GREAT program for learning, I wish it had newer content that had a more modern vibe. Would love to keep my subscription going but I just can’t keep my youngest interested and I’m positive it’s because visually it lacks in comparison to other programs available..Jess_0308Version: 8.38.0

Support issuesMy daughter loves working with this app, and I love it as well the only reason I gave it a 3 out of 5 is because when we first downloaded and signed up it took days for the app to work on both my phone and her tablet. I emailed support and I never got a response on how to fix it or to help me figure it out. I got a response over a week later on rated the app. Time has passed and she has been doing about two hours a day on it so far. Now I understand that due to the virus there has been a lot of extra activity, but she has been stuck on a section for 5 days. Neither her tablet or my phone will load the new section I emailed support the next day thinking it was just a lot of activity and I would give it time. Still no response. It has been over a week. We have resorted to just playing games until we find something for her to do. I didn’t want to take this up here, I am just tired of waiting on a response and hopefully this get me further. Thank you for you time..Chilly LillyVersion: 7.31

Great concept, poor executionMy son and I love the ABC Mouse program. I think it’s great, but unfortunately, with every update the app works worse and worse. Every time I update the app, it takes forever to recognize my account (when it actually does, because there have been times when it does recognize it. Period.). My son uses a tablet to play with ABC Mouse, so, when we are totally unable to sign in in the app, we use the web browser, but that doesn’t offer a better solution, because the games use a lot of RAM to load, and a tablet seems to not have enough for that. The games constantly stick or take forever to load. That’s not fun at all. For the amount of money ABC Mouse want per month, it should work flawlessly, in my humble opinion. It would be great if these issues could be fixed, since I consider AbC Mouse a good aid to help children moving academically forward despite all the challenges the pandemic brought for schools worldwide..YohuallixVersion: 8.32.0

Autistic DaughterGoing into this three years ago I thought it was a gimmick. I turned it on and handed over the iPad to my then two year old girl. She loved it. She played up until she hit 4 1/2 years old where she got bored and hardly played. By then her sister who was just turning 2 picked it up and started playing. At 5 and a few months my oldest was diagnosed ASD and I got her back into the app full force by changing the settings to level 8. She is thriving on it now. She is now in Kindergarten and doing double digit addition and my 3 year old is spouting off the letters of the alphabet every time she sees them and shapes. This has definitely given both my children a head start in school. Once my oldest is done with the top level of ABC Mouse I am definitely continuing her on to the University app. Thank you to the developers for being a huge part of my children’s educational success..GwenwivarVersion: 7.30

One stop education center for ages 2 to 8I’ve been using ABC mouse with my countless nieces and nephews for the past six years. This program is totally awesome. It has numerous ways of accessing the material: including the learning path, the classroom, and the map. It has numerous videos games puzzles. It has all the reading a child would need until third grade. I can’t speak highly enough of this program. I currently have two separate subscriptions for three nieces and three nephews of mine. Up until now, I have had numerous subscriptions to other programs; However, none is like ABC mouse! After school, my little ones run to get on ABC mouse. They are so excited to work with this program. They ask me to do more lessons. They love the whole idea of earning tickets and purchasing things that they can interact with. Thanks ABC mouse for such a wonderful, complete, and engaging program!.Kitty409Version: 6.7

I love ABCmouse 👍🏽❤️ABC mouse is helpful for your kids and I know that because I am a kid. My sister plays it and I am eight now and I still play it. for each activity they give you three tickets I was able to name three things that I learned in the video that I watched. The reason why I play it every time I get the chance to is because all the time they are constantly adding new activities, games, and videos I don’t just play it because that though. I know people say this a lot but, it actually teaches me things I didn’t know before it makes learning easy for kids and it makes kids want to learn because they will have fun learning once they play ABC mouse. I recommend this game for your kids. if you do download it I hope you have fun playing and learning with the one and only and the most extraordinary ABC mouse!.Aurora HazelVersion: 8.15.0

It said it deleted all of my sisters ticketsFirst off I’m writing this on my sisters iPad. Ok, About 10 minutes ago My sister and I were playing ABC mouse on this iPad. She’s 5 and I help her because she can’t read the instructions. We were playing pet park and one of the lessons she already did. She did it again because she really liked it the first time. At the end it said “You already received tickets for doing this activity five times today” When it was done it said she had 0 tickets. I looked on the home page, ZERO. TICKETS!!!! She worked so hard for those tickets, now they are gone. JK!!!!!! But it scared us SO bad. Thank god it didn’t actually delete them, but we thought they were gone. ABC mouse, PLEASEEEEEE Fix this bug, save thousands of tears. Pleaseeeeeeee🥺? Sorry if your mad I tricked you, but that’s exactly what it did to us.EVERYTHING'S TAKEN!!!Version: 8.50.0

This is the best learning thing ever!!!I’ve been teaching for 16 years. And thank you very much I appreciate it! Cause my daughter has been reading a lot and she’s making it into school. And the teacher is like “oh my gosh when did your kid learn this awesome stuff!” I said “Oh try abc mouse it’s the best learning app ever!” And my teacher was so surprised. And the teacher tried it out. And all of the kids were learning so well the teacher smiled at me. And the kids all spelled well and she said. “Oh thank you very much. I needed this the kids grades are very low and I love this! There spelling good they can spell their names now I’m like so happy! Thank you very much I’m giving this game 5 stars!” And that’s it (thank you very very so so much I wish I could give you a hug. you deserve it!) I wish you could reply and say “I hope you enjoyed this app and. have a happy day!.XxJadaLovexXVersion: 7.11

Kills the ipad batteryI have mixed opinions on this app. The app is good not great because my almost 4 year old can’t run this app on her own correctly as it’s much stuff to click on and get lost in doing without actually learning the things I WANT her to learn. With that being said their actually learning items are great for correcting her while still letting her win the game. I find the app run extremely slow and glitches a lot I hoped that they had fixed this issue since the last time we had this app which was 4 years ago but they didn’t. I also have a large ipad which battery normally last all day with my kids playing on it all day but with abc mouse app in use it will take a whole 2 hours to kill the battery. So it’s definitely not for use if you can’t afford for the ipad battery to die like doctor visits or long car rides. Outside of that the app is actually great as long as you make sure they are using it right..Momof3homeschooledVersion: 7.7

Update crashesWe’ve used abc mouse with our grandchildren for a long time. The update two weeks ago broke the program so bad it won’t even load. Crashes every time - can’t even get to the login screen. And this is on an iPhone 8 Plus! Same thing happens on a first generation iPad Air. Both devices are running the latest iOS version. It needs to be fixed soonest or we will have to cancel and attempt to get our money back. UPDATE: After about six hours of actually talking to them on the phone, and a dozen emails back and forth, they finally got it fixed. The issue was that in order to get more grandkids on the program we had to upgrade to a Teacher account and they canceled our old Family account. The devices were still logged into the now deleted Family account. They had to log us out on their end, we had to log in and out again on our devices, uninstall and reinstall the apps, etc. Lots to go through, but glad it now works. As a retired computer professional, I’m used to this sort of thing, but I’m sure the average grandma or grandpa would have given up by now. Anyway, it’s all here for whomever wants to refer to how it got fixed. The program is definitely worth five stars, when it works, which now it does!.JPPhilVersion: 6.8

App needs workI agree with the other reviews that it’s extremely annoying that there is no home button and you have to go through every previous screen to get back to the main screen. Sometimes even that doesn’t work and I have to close app. The biggest upset however is that I have to reset my password EVERY time I have to change settings in the parents section. Yesterday I put a restriction so my child couldn’t purchase and also put a time limit and guess what? I catch him this morning buying things in the app. He depleted almost all of his 1300 tickets and I went back to settings. Again, I had to reset my password and none of the changes I made yesterday were applied. The lessons are great, I just think the software and app need major upgrading. Very disappointed..November mornVersion: 7.8

Update requestsThis game is the best learning experience I’m seven years old in first grade but I still have a lot to learn so this game is super fun for me but I just want to request some updates I want some more outfits so you can have even more fun with your character customization and add some more furniture as well and also add new activities add anything you don’t have before also can you add some daily tickets for every day like tickets every day any amount is fine some new coloring pages some new learning activities I absolutely love the books so please add some new books and also I’m trying to delete a picture that I made because I’m tired of it and it asked me a question that if I actually want to delete the picture I clicked yes I checked if it was still there and it was please fix it.I need them goneVersion: 8.15.0

Love it so far!I tried learning games of all sorts on my phone, the tablet everything. My son never wanted to sit and learn anything. Reading books is just as bad, so I started the free trial on pc and he won’t get off my computer, I downloaded it onto my phone just in case we were out and about and I needed to distract him. He loves it, and the rewards system is perfect he wants to pass levels and get the little prizes. My son is 4 and I just started him at the 2year level so we can work through everything and it gets him used to using a mouse and not just constantly touching a screen. I think it’s worth it a far, I may update after the 30 days but so far I think it’s great from what I’m seeing and just in literally 5 minutes he was hooked on it!.LlFrostbyteVersion: 7.30

FreezesAs a teacher, I have heard many of my elementary colleagues talk about this app. Since my daughter has to work from home during this time, and her husband is an essential worker,I go take care of my 3 year old grandson. I thought this would be perfect while his daycare is closed. I absolutely love the learning path and all of the material. HOWEVER, the program has locked up on level 1, lesson 12 (cow). I have uninstalled and reinstalled several times to no avail. I downloaded it to another device... same problem. I then saw someone else was having this same issue. I decided to wait and see if it would be fixed so we have been doing different activities. He loves the books, but today we tried 3 different stories and they to did not play. I did read to him manually but this defeats the purpose. PLEASE fix the bug. Once it is fixed I will revise my star rating..Blin425Version: 7.31

Constant crashing, deleting and redownloading.Great material for kids if you can even let it run for a minute without a game crashing. I’ve had to delete and reinstall so many times I’m about ready to keep it off my child’s iPad for good. We loved it at first but within Minutes of using the app it would freeze. For how much they charge monthly theirs no excuse for this constant crash. I am willing to pay for this but as it is it’s not even worth calling it a working product. I’ll try again next month and see if they’ve fixed the bugs in this app. Not worth a penny until it actually runs without freezing every minute. FYI we have the latest iPad mini bought 2021 and fully updated. No reason that it’ll be a unit issue..Pandacookie17Version: 8.33.0

Really fun and educationalThis is a really good app for kids and it is like a classroom but you can take it anywhere it is really fun and educational app me and my brother love it. There is one thing you can change is when I am in the car it doesn’t work. Overall it is a really fun app!!!! Me and my brother really like this app I like that we can buy close and toys for are room and the fun activities and the gifts you get in the learning path and the classroom is fun and the hamster and the fish and the pets you can get are fun too. But if you can add a bowling game my brother would be so happy because he loves bowling. And if you can add a Maltese puppy for 45 tickets or 90 tickets? But this is the best app for kids that are going to pre-k. And I love that it is so fun and all of the fun activities!!!!!! Get this app it is so much fun!! From Alyssa Berkowitz.Jessb18Version: 8.5.0

Buyer BewareLet me preface this by saying the product is great and definitely deserves the praise. But the problem resolution and subsequent customer support is horrid. I have attempted to reset password multiple times but never received the promised link neither in my email account or it’s spam folder. I have contacted customer support on two occasions and both times have been quick to tell me my email account is not in their system. Both times I have to submit a copy of the apple receipt to wit customer support (CS) promptly tells as follows: AGENT (Dalia ): I think I know what could be the issue. It appears Apple’s iTunes server has not yet sent your information to our database This even though ABCmouse website links to apple when I purchased app. All attempts to reset password ends with ABCmouse promising to send a link that never arrives. I am not their (ABCmouse or apple’s) technician. I have neither the skill set or access to correct whatever flaw is in the process. I am just a consumer out $120 with a 5 year old who can’t access her favorite program because other adults think dodging a problem is the best $olution..Reviewed by 123456789Version: 8.40.0

Ok, not greatMy daughter enjoys this app and we will probably keep it for a few more months, but to be honest I am not super impressed. First, this app has SO many glitches. Seriously, pay some software engineers to come in and clean up. Second, they make it way too easy for kids to do repetitive actions without actually learning anything, ie. color pages that they can just click done on, videos that they can watch over and over, or puzzles that they just click on the pieces and they fall into place instead of having to place them where they go. Third, it is a little ridiculous to charge $10 a month. I don’t feel like it provides anything new to justify a monthly subscription vs a one time purchase. Overall I am just not feeling like she is learning very much and I think she just breezes through. Oh well, there are much better ones out there..PiG ina MiGVersion: 7.17

Suggestions for abc mouseHi can you guess please consider adding a bit more control for parents of kids account. For example allow us to assign a task for the day etc .. because my daughter gets bored and will tend to just watch the show. I would like her to be a bit more active in her learning. Also please can you add a button where I can send her a pop up say great job or thumbs. What about a window where I call her and tell her I’m proud of her work. Maybe a window where she sees and can talk to me. I would like this so much as it will make more engaging and uniting. I work so I would like to be able to commutate with her while she plays her games/ activities to give her encouragement. Pleaseeeee!! Thank you.Goddess💗Version: 8.0

Amazing for kidsMy kids absolutely LOVE this game! They love getting tickets to buy new clothes, pets, furniture etc. The one downfall to this game is that they keep saying to me that once you have bought something you can’t sell it. So they have tons of extra of everything that they used to want and don’t want anymore. I know that it is a very little detail but I, my kids, and probably other users want this to happen. I really hope that you can add that in soon. Besides, that one little thing, the entire rest of the game is the best game ever (I’m not exaggerating when I say it, my own kids said it to me yesterday.) So I highly recommend you getting this app for your child, especially if they are stubborn with learning..Team CutenessVersion: 8.10.0

Still need to talk to your kidsWhile I love 98% of the contact on ABC mouse I do want to point out that the word fat occurs a few times in different stories and perpetuates body shaming with a story called Sam the cat where he was called fat and lazy for staying indoors and playing video games and none of his friends would play with him until he got fed and played outside and then he lost the weight and he had friends which I don’t think is a great message. Also there is some Health culture stuff that puts good and bad labels on different foods and activities so I just want to point out they are learning good habits but on the other side of that they might be feeling shameful of the food they have available at home if they aren’t in a economic state to have the freshest food :(.Sabrina :PVersion: 8.16.0

All Kinds of Charges!!😡The reason I am giving this 3 stars and not 1 is because the app itself is wonderful, it is very engaging, has SO many different things for them to do, and really helped my daughter learn things that I was having trouble getting her to focus on with me while distance learning. The only problem was, that it kept charging my card REPEATEDLY throughout the month even after I was already charged the monthly $9.95 fee. I would be charged fees of $3.95 as well as being charged the monthly fee AGAIN a week-2 weeks after I already paid it. Maybe I didn’t look hard enough but I couldn’t find any way to reach a customer service rep so I just cancelled the app all together as I can’t afford for that to be happening 😔 I may use it again in the future, as long as this would not be happening again..KaylaMichelle90Version: 8.0.3

Can not openI paid monthly fee. But do not know why I can not open from iPad or iPhone for many days. Any problems with this App. If yes, please let us know. At least we know we can cancel the monthly fee, save money..Yuki811207Version: 7.30

I love itI am three kids and gust get it it’s so awesome.Bella 121413Version: 7.3

OMGGGG ADD ROBLOX BOOKS I FREAK OUT IF U ADD THEM PLEASSS DO THAT PKEASEEEEEEYes yes please do that.July erirVersion: 8.2.1

LoveIt is so good.Tessa.m🦄Version: 8.19.0

ABC mouseWe love this app!!!.A&k'snanaVersion: 7.3

Amazing 🤩Please download this app it’s so good it is for ages 2,8 I think you should download this app because it helps your child learn at home.🥰🐬🐬Version: 8.59.0

It’s GreatI used to have this when I was little and it was a lot of fun. It also helped me learn some stuff too. Great app would recommend. The on,y thing I do wish it had was maybe a free trial just to know if you actually wanna pay all the money you have to pay.HECK YA ROBLOX1234567Version: 8.60.0

Good game!This game is great for little kids l never played this but it looks great for the little ones.Mary201455Version: 8.58.1

PoopThe game is so glitching.Raya and kennedyVersion: 8.58.1

BEST APP EVERBut it is weird.１２ａａｃVersion: 8.58.1

Do a new app for children between 9-17ABCmouse future™️ Put assignments for grades 4-12 From fraction to ♋️ (what am I doing?).CORY baababbabaVersion: 8.57.0

Love it.My 4 year old son absolutely loves it! Totally worth it.TmgordonVersion: 8.56.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.60.0

ABCmouse – Kids Learning Games Negative Reviews

Great activities. Terrible customer service.The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing..LFarrowVersion: 7.32

Doesn’t work as advertisedI don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam..JES3681Version: 7.31

Love it/butIs awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome..CraystriderVersion: 7.31

Meh.I’ve seen ads for ABC Mouse and tried the free trial when my oldest was 2. She was not interested and could not drag and drop as is needed for every game. Most of it was way above her head. I recently decided to pay for a full year because my daughter is now 4. I’m still really disappointed. Many things can’t be navigated without being able to read (example: buttons that read “Continue”). As others have said, things default to easy levels (so puzzles basically complete themselves), and when we finally find a game she WANTS to do on repeat, the only way to do that it seems is to use the search function and type in the name of the game (ridiculous for a 4y/o). Even for an adult the amount of search, hunt, find, repeat - the idea is cool but I think maybe they tried to do more than they were capable of. Plus there s are huge lags where my child is wondering if she needs to hit another button, did something lock up, did she miss something? Nope. It’s just super slow. Just have to wait. But then verbal instructions from the app go so quickly we both miss them most of the time. I like the idea but it’s not worth the money. They have a lot of improvements to make before it’s at all worth paying anything for..ARC2755Version: 8.42.0

So many bugs/wrong answers!There are puzzles that don’t work right when she is trying to slide the word where it needs to be and then she can’t continue on the learning path. I reinstalled, updated, and even got a new tablet for her thinking the old one was junk for some reason. Now the pictures don’t match the presidents or whoever they are making her label in the puzzle. Frederick Douglass can’t have his name under him…instead, he needs a pair of names I’ve never heard of to be his names in order to move on. It’s frustrating because she’s supposed to be learning from this and now she thinks he must have 2 identities! It’s not like this is a free app. I would expect mixups from something with ads…I pay for this..and it’s so glitchy. She FREAKS out everytime it says she completed something and goes to give her tickets and doesn’t show the large total she has accumulated so she thinks they got taken away. Nope…just another glitch. Doesn’t matter if it’s on the computer, tablet, or my phone. Always something going happeninf that I need to figure out what the right *wrong* answer is..XnananabatmanxVersion: 8.49.0

Freezes at lessons just as it did 10 years ago with my sonI got the yearly subscription for my daughter since my son had it before but now it seems to still be an issue with progress and the next activity lessons. It says to click but then just freezes and does NOTHING. I also paid for the assessments as well with the the one year subscription and I am highly disappointed and I really love the app but what’s the point of paying for a subscription that doesn’t work? I also got the automated response saying to reinstall, update device, etc... still nothing. I recommend to every parent to not buy anything from this app unless you do the trial for the month to see how far it gets you. But even then you might waste your time since it’s a faulty app. I’m sick of trying to troubleshoot something I paid for that did the same thing a decade ago. I love the lessons and everything else but if you aren’t able to have this app running up to our standards it is downright pointless to be paying for. Education should honestly be free for us who need it. I speak on behalf of all parents with kids. So now I want to know what is going to be done since I am very dissatisfied..Disappointed homeschool MomVersion: 7.31

Please read before downloadingHi! I’m here to tell you about my experience with this product. My 4 year old saw this while she was watching TV and really wanted it. So after a lot of her begging, I purchased the app, expecting an amazing learning experience for my daughter. Well, it’s just not. I tried to get logged in but it made me pay 100 bucks just to play. So I paid and logged in. It kept glitching so I rebooted it. That worked, but when we got in, my child Was singing old Mac Donald with the app and she was supposed to get tickets for it but she didn’t. She was really mad. I told her to try a little more and see if it worked. She got to about 300 tickets but when we came back the next day all the data was deleted 😅. I am really mad because no one wants to pay so much to log into to a glitchy awful app and then have to pay it again. So I deleted it. My daughter was super mad. I am also upset with adventure academy. You can read that one if you look at my review on adventure academy. Thank you for reading. Please fix the glitches because from now on I will be ignoring this developer completely..Fiamma the cat🧜🏻‍♀️Version: 8.57.0

Stealing money through an educational app for childrenYou guys are disgusting. You use children’s education to steal. I signed up with google account through an email that I don’t have access to anymore, and through my paypal account. I asked you to cancel my subscription and you said you couldn’t because I needed to go to my google account. So, since I cannot, you will keep taking money out of my account, refusing to find a way to cancel my subscription. You also refused to give me a refund of the last theft that you did by taking money out of my account even though it had said that ABCmouse was successfully canceled at some point. Even though I kept asking for help to unsubscribe. This is just frustrating and just completely disgusting. The little control they have over their subscription proves how desperate they are to steal money. Now I am stuck with an account from this app, taking money out of my account every month, without being used, and without having the option to unsubscribe. What is left for me to do is take my card out of PayPal to prevent them from taking money from me any further..S.Red.Version: 8.13.0

Billing practices are shady.I cancelled ABC Mouse over the phone with a representative in January because my children were too old for the program and we were no longer needing it (they’re nearly 9 years old). Apparently the representative “paused” my account and so they resumed charging me three months later. I didn’t catch it right away and I haven’t received a single email from them since June 2017 so it was very much out of sight, out of mind. I called again and she told me the account had been paused, that I did it, and they have a non-refund policy. They ended up refunding me the past 60 days though they charged me $9.95 for the last 3 days. My rate at the time I cancelled was $7.95. They wouldn’t budge on refunding the last 3 charges they did without permission. I researched a bit when I got off the phone with them and they’ve had multiple BBB cases and also have reports on RipOff Reports. It’s disappointing that they have these shady billing practices because my children enjoyed them and they were good for them while we used it. Off to dispute the charges through PayPal that they refused to refund. 😕.TWINkiesMommy2009Version: 7.2

Do not download!To;dr: Poor customer service, no response to emails, difficult to cancel, advertised one price but instead got another, app is clunky and slow, and activities are not engaging enough to keep my kids attentions The "activities" are buggy and slow on the app and are worse on the web. My kids are preschool age and they don't have the patience to wait thirty seconds or more while the activity loads. My kids are three and four were supposed to be free since March 2020 because of the pandemic but I've been paying 9.95/month instead. I tried sending emails to support and I was ignored multiple times. I've read the "5" star reviews and they seem formulaic so they are probably fake. Cancelling was incredibly difficult. I had to sign up for the service and pay from the website but had to cancel on the app. When I downloaded the app on my iPhone 11 the keyboard and cancellation screen would format right for my screen so I couldn't cancel there. I tried sending a message to Age of "Learning" (should be Age of Scamming) and never had a response..NateBobBentonVersion: 8.3.0

Maybe I can get a response on here?I had previously cancelled my ABC mouse account because my oldest son just wasn’t interested. I have since re-actived my account since my youngest son loves it. I didn’t mind spending the money as long as it was getting used. However logging in has been intermittent at best(at frist), and now we can’t even get in. I have changed my password, I contacted customer support got the automatic replay email. Since I have paid for this service and have not been able to use it, if I don’t get a response soon my next step is to cancel my account again(if I can get logged in), get my money back(even if I have to dispute the charge with my bank) and report the extremely poor quality of this online learning to the BBB. It’s one thing to pay for a service and have it work intermittent but this has been a nightmare. Oh my last contact with “customer service” was March 20th. I hope this works because he really likes this but I can’t justify spending that kinda of money on something that doesn’t work..Nhughey37Version: 7.31

No progression, No support, Impossible to cancel.Got it for my 4 year old. Loved it for the first couple weeks but it got stale VERY fast. Despite winning games continuously, it was the same games, same questions, same answers…. It’s just a loop. There is absolutely no noticeable advancement. I even sat with it to try and help it advance. Nothing. After about a month of really trying to work through it, the interest was completely gone. The subscription if for a year so I canceled after about 6 months, but they STILL CHARGED MY CARD after a year. I tried, at great length, to contact them but just got a runaround of automated messages. Even for tech support. There is no actual customer service or tech support. It’s ALL automated. Once they get your payment info, they literally charge you until it gets shut off by the payment company. That was the only way I was able to get out of it. I have no idea how they have any decent reviews. It’s total garbage and a SCAM..Fair- MindedVersion: 8.49.2

BEWARE OF CONTINUAL BILLING!!BEWARE OF CONTINUAL BILLING!! I cancelled this ABC Mouse App YEARS ago but just caught a pop alert on my phone up from my credit card (not from ABC Mouse) that I was getting an annual renewal charge today. I contacted customer support who told me I’ve been being billed annually for years now. Huh?!? Somehow I missed seeing the annual renewal charges on my statement until now. My renewal rate is Dec 19, so those annual charges were lost in all the Christmas purchases I made. The customer service person assured me my account would be cancelled today. I just got a confirmation email saying it’s been cancelled and that I’ll be refunded this current charge. Hopefully that really happens. I seem to recall this exact same sort of thing happened to me years ago when I first cancelled ABC Mouse, but I was charged again thereafter. I had to call in and get it reversed. Unfortunately I never verified things the following year, because if I had, I wouldn’t have been being charged all these years. I no longer have any trust in ABC Mouse, so I’m putting a reminder on my phone calendar for next year to make sure I don’t get re-charged yet again. As for the app itself, my kid used it many years ago and liked it, but given my experience of being charged hundreds of dollars after cancellation, all I can do is warn people to NEVER sign up for ABC Mouse to begin with. So, consider yourself warned….VitapiubellaVersion: 8.32.0

Horrible Customer ServiceAfter being excited to use this app with my children, I paid for the year subscription and that’s when the problem began. After paying, and receiving an email confirmation that payment went through, I have tried for over a week to log in without success. I tried reaching out to the customer service via email & chat whom gave me instructions to “restore” purchase to be able to log in. From there, it would have me log in. On “restoring” the purchase I get the message that the account has already been purchased but when I try to log in (or try to recover password) I get message saying that email account does not exist/is not a member of abcmouse...this has been an endless loop of explaining the problem and simply getting the same response that gets me no where. Will be reaching out to the App Store and to my credit card to get this purchase cancelled and credited. Waste of time..AColomerVersion: 8.16.1

Doesn’t work properlyI bought a brand new iPad just for my daughter to use this app. She loves the app when it’s working, which is half the time. Everything is up to date and the app has been reinstalled several times with the same results. First issue was she couldn’t do her activities as they wouldn’t load. Contacted customer support letting them know the issue and that we did make sure everything was up to date and reinstalled per their troubleshooting. Their response was to make sure everything was updated and to reinstall and to contact them again if it continued, which it did. Now it won’t even start up. Again everything is up to date and again reinstalled several times. Not wasting time with customer support has they will tell me to do the same thing in their troubleshooting section. Hopefully it works itself out soon so my daughter can play again..ReviewedfromipadVersion: 7.32

Bad app blank screens several games can’t be played because they never loadI really dislike it and so do my kids. There are blank screens all the time. It never loads properly. I changed internet service and it was the same thing. I got it for my son when he was 5 or 6 years old he is now 9. He used it for a few months I cancelled before the year was over because he hated it. I received a charge on my debit card last week and I’m not happy. I don’t know if I’ve been charged all these years and didn’t realize it. I opened another subscription two months ago for my daughter different debit card and email address than my son she was having the same issues my son had when he was using it several years ago. I got the free month and cancelled a day late so I had to pay the 9 dollars it’s fine because it was my mistake. I should have cancelled on time. I’m very angry about the $59 charge I recently received on the debit card I used several years ago..OwnebrjVersion: 7.32

Not All That ImpressedWe had this app for my child for couple of years. Honestly there are other wonderful educational apps that will help your child stay more focused. ABC Mouse has waaaay too much on its app. So if you are not by your child’s side at all times while he’s playing it my toddler was just watching videos instead of doing this learning pass, he would get bored fast with it. The pet thing would ALWAYS be slow, you press the button to feed or wash and sound comes way later plus pets don’t really do anything but stand there. Would’ve been way more interesting if child could interact with the pet and it would have some emotions back other than just stand there. My child is way more entertained with PBS app and its FREE. The way to cancel would be to unsubscribe on your device (phone or tablet) or block it on your card. I’ve heard from many people that if you call them to cancel it’s useless..Porky714Version: 7.5.1

Updated Review: cannot recommendWe have used this app since 2019. It’s never functioned correctly, but I’ve kept it because my autistic kid loves it. To be completely honest, the only appeal of paying the high yearly subscription price was the games, but those are the glitchiest part of the program. They function the way they’re supposed to about 30% of the time, and never if you play more than once like the website recommends. Most often the sound cuts out and that’s horrible when the kid is half way through the game and all of the instructions are audio. Puzzles glitch and the pieces don’t go where they’re supposed to. Sometimes the app just freezes and won’t let you in no matter how many times you restart it, uninstall, redownload, or log back in. For such a well known program and the amount of money you pay for it, you’d think it would work better, but it doesn’t..EmmaLee66Version: 8.51.5

Would be great if it worked...I purchased the abc mouse app for my second grader so she would have something to do during times I was schooling my older daughter. From the minute I downloaded the app it gave me nothing but problems. It would either crash, give me a loading error, or just load non stop. My phone is current and updated, my internet tests show nothing wrong there so I have no idea if it is volume of people or poor development. I really wanted to give this a chance but don’t have the patience to try and reload it over and over agin hoping this time it will work, uninstalling and reinstalling the app, or waiting for who knows how long to speak to customer service. I cancelled my service and took a screen shot because I heard there has been trouble there with many. I love the concept and am very disappointed we could not make this app work for us..MamaRoarVersion: 7.30

Poor UXYou can barely read items on iPhone. Too many unnecessary initial questions to get started..Melisa BVersion: 6.7

SCAM SCAMThis offers a free trial. They charge right away you will not get a refund. The app is constantly crashing, screen freezing and isn’t user friendly for younger kids and that is the point of it. Steer clear of this rip off.MisssillybillyVersion: 7.28

Not free!The app was ok except that I was charged $15 monthly that I never agreed to. I emailed and got no response. It was also very difficult to sign in. They only stopped charging me when I contacted my credit card company. Shame on you!!.DalyherVersion: 7.4

Sneaky chargesI was charged for a free trial and the company has not responded to my inquiry..Loo loo coo cooVersion: 7.31

Nasty pricing policyThe app is free for 30 but 80$$$$ per year way to make money off children’s education!.Pere en tabarnacVersion: 7.4

Free trial?So I signed up two days ago and this platform is brutal. The app will not load and no one from their customer service has responded on social media or email. OH AND WHAT ABOUT A FREE MONTH? THEY CHARGED ME THE FULL YEAR AND WILL NOT RESPOND TO THAT EITHER. I hope someone from the company reads this and gets back to me right away. THIS IS UNFAIR TO YOUR CUSTOMERS..AmsullVersion: 7.30

Watch out!My daughter wanted to try it, and I forgot it is an automatic subscription with Zero chance of refund! It isn’t eligible! Be careful a year comes to 127$ !!!! The video doesn’t match the words spoken. One big example is when it says “please click on the next activity” but the screen is not even on the main menu yet......1234jillVersion: 7.19.2

Zero starsDon't even waste your time on this for the free month trial. In 5 minutes we could see Khan Academy 100% better..Ange9Version: 8.2.0

HateIt doesn’t tell you how old the app is for. So what if a eight year old downloads the app and the app is for five and under its just wasting their time.AggencntVersion: 7.31

Bad!!Everything in it is bad!.I 😍 bakingVersion: 8.15.0

Do not sign up for free trialThey bill you for the free trial period!.Heather84heather84Version: 7.25

App doesn’t workApp doesn’t work, can only use on a computer. Don’t waste your money!.A:2jVersion: 7.17

HorribleToo many adds and not free who wants something not free.Worthless app DABVersion: 7.9

Your Ads are WAY too long!I don’t have children, but I downloaded it to see if I could recommend to others only to discover it’s not even free. So I won’t recommend it. I’m giving this low rating because of your ads. The ads for this app are SO annoyingly long and pointless! I have to sit through what feels like 5 minutes of this “mother” chatting about this app, but there’s no scene where she’s actually using it with her supposed kids, so is this just babysitter app? Then you have that annoyingly long next screen of “come try out this dot to dot”, but it’s a fake, and we have to sit and watch the repetitive graphics for something around 30 more seconds! 30 years ago a 30 second ad may have been acceptable on TV, but it only annoys people now, and makes me want to give your app a low rating. Give us, the consumer, the option to close your ad after 5 seconds or something, and don’t include that bogus last screen. It’s just a plain big LIE! Are you teaching kids lying is ok?.Wilma5611Version: 8.15.0

THIS IS A SCAM1. I always see this add 2. It takes my money ( I download it) 3. HOW ARE THE RATINGS THIS GOOD.HerlitzcudaVersion: 8.10.0

Keeps logging out and not recognizing accountWe are increasingly frustrated with this account. We pay for it, and the bundled apps work occasionally, but says we don’t have a subscription in the main app (and sometimes in the bundled app) even though my card is charged every month. Trying to cancel is a gong show. We have tried through 2 of the apps and it didn’t work. Then I tried by downloading to my phone and I keep getting flipped back and forth from my browser to the app. This has been going on for 2 months and I want my money back..Frustrated_customerrVersion: 8.2.1

Bad gameYou can’t see questions on iPhone.Kaylanna2011Version: 7.30

No longer loadsJust terrible. Right when I need it this app will not load..UghhhhhhqwertyVersion: 7.30

0 starsJust a scam.Lexy bunnyVersion: 8.16.0

A.B.C.M.DOT COMI downloaded it, I play it. ABCmouse.com, yay..Nikon RocksVersion: 8.8.0

BoringFortnight is better fortnight is god.Zara90873Version: 8.12.0

Like whatScam scam scam.Like what the helllVersion: 8.52.0

Hate your ads!You make ads that are really stupid. Cancel ABC mouse, Super dumb!.😱RISVersion: 8.51.5

ScamIt’s a scam, app is always crashing and no refund for after cancellation..LafunkissVersion: 8.51.0

Amsull read thisIf we play 30 days of abc mouse to get free trial is a scam you can lose all money no refunds you will never get it back.AyhahshsVersion: 8.16.1

Ha. Ha. HaHa. Ha. Ha.RainattttVersion: 8.16.0

So badStupid! Stop putting it on ads!!.LamIncVersion: 8.60.0

App is crashing on iPadI have been using this app on another iPad Air 5 and it was great, I recently installed it on another iPad Air 9.7 and it is crashing..MallichVersion: 8.60.0

Won’t let meWon’t let me into it I pay each month and still not really working.Kass HT 309Version: 8.60.0

Why is this app is so weirdIt cost money for nothing😡😡😡.Brilil13Version: 8.58.1

😡I keep getting this stupid add when its already open play a game in peace I get this annoying Add I know my ABCs if this is ur fault stop.No 999girlyVersion: 8.58.1

YeahHow’s it like? (The app).Betim124Version: 8.58.1

Terrible gameI’m 15 and this is useless.MhgjjkrfhvckfudhvvdsfkvugversVersion: 8.58.1

No longer works on iPad AirWhile the app is useful it suddenly stopped working on iPad Air. Flash screen starts then turns blank. Reset all iPad settings and it worked one time then back to blank screen. Frustrating..JKandGR2Version: 8.58.1

I keep getting charged TWICE A MONTH!I cancelled this subscription long ago- but it continues to charge me $19 twice a month. HUGE SCAM . Whatever you do DONT INSTALL THIS APP!!.FiercejoyVersion: 8.57.0

Charges even with cancelled subscriptionsBe VERY careful with letting them know your paypal info, didnt even receive a email or any other notifications of the charge..AdriannaP12Version: 8.57.0

TrashYou cancel and they still charge you and make it impossible to cancel..Sylers_momVersion: 8.56.0

Not ImpressedMy subscription for your APP doesn’t expire until June 16, yet I can’t download the app and access the app that I paid for, until I re-enter my credit card information ! What gives? My kid wants to play the app I paid for but I don’t want to re-enter my payment information. That’s not right..Momma Bear 124abvVersion: 8.53.0

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