Harry Potter Magic Caster Wand Customer Service

Harry Potter Magic Caster Wand Positive Reviews

Not even connecting.After the first three days of getting this wand, I was loving it. I liked all the spells they were all working significantly. After eight days of having this, I realized today that it wasn’t even connecting to the app, and I have uninstall this app and reinstalled it, and it still has not worked. I don’t know why my wand has not been connecting to the app. I have tried various times, and it still hasn’t worked. I’m thinking of returning, but I’m not sure whether it’s the type of wand, it is because I have the Honorable wand and for some reason it’s just not connecting anymore and I and gripping the sensors when I don’t want it to turn on. They really need to update this app..Cwc2020Version: 1.5.1

Love itI’m so happy with my wand. The sensor is sensitive, but I didn’t find it too hard to figure out. It casts correctly every time!! I hope in the future this app might develop some minigames to play with the wand, like practicing spells or playing interactive games where you have to produce a patronus or break into a locked vault. Something where you have to use your knowledge of spells to win. For right now, I’ll walk around my dark apartment and cast lumos. I haven’t connected it to hue lights yet, but seeing others reviews apparently it only makes a little light show. I was hoping to be able to turn lights on and off with it, so hopefully that is something developers take into consideration and make possible!.Use it for school!Version: 1.4.0

I love it, however, some effects can be better.I honestly love the wand. I use it quite a few times. The app it self works well. When you select a spell it shows you more information of the spell, when it was used in the movie, and even the pronunciation of the incantation. When you preform the spell it shows an animation and a plays an audio. The issue with the audio is that most of them cut off at the end rather than fading. Another issue is when you go back to the spell list and perform any spell, the audio is shortened and won’t give the full of effect of the spell. I would love to have the full audio effect even when in the spell list section of the app. I know this is minor but it would help create the magic..GeoovinVersion: 1.5.1

Needs more content and be less sensitiveI love this wand. Got it for Christmas and couldn’t put it down. Mastered the spells in like 5 mins. Had to wait I don’t remember how many weeks for the next update, again, got the spells mastered and done in 5 mins as well. One of my main issues trying to master Lumos Maxima. It took me and my mom like 100 tries to do so, until we finally “mastered it” Another one of my issues is the lack of adding new spells. I would check like every other week-month and no new spells. It’s kinda making me loose interest, I’ll still play with it though. One more note, maybe add more movie clips to play for the spells. Like Arania Exumei for example or other clips that the spell was in. I love what you’ve done so far. Keep making great content and BRING MORE SPELLS OUT SOON! I’m getting tired of waiting!.IsnowflakeVersion: 1.6.0

Good App. Fun Toy. Wish it had more.I compare the wand that you buy for this app to the extendable lightsaber toys from star wars. It’s a lot of fun as a novelty item. Kids will love it even without any of the smart device support. I wish there was more utility since communicating with a few smart devices around the home has already been implemented. The wand costs $150 dollars. Please allow me to cast alohamora so that I can unlock my front door with my smart lock! I want to be able to cast protego to arm my home’s security system. Implement IFTTT! Home Assistant! Release an api! Something!.OrkidAlexVersion: 1.5.0

First Impressions: Wow!Decided to download the app a little early while I wait for my wand to ship and I was impressed. I love the app so far! It already has so many different spells to learn and they plan to add more. The artwork for each spell is really cool and it brings back classic scenes from the movies which adds a nice touch. My only critique would be that it needs more supportable devices because the current list is very limited but I know they plan on rolling out more over time so at least they’ve addressed it! Great app so far!.I-sad:/Version: 1.3.0

Happy with the wand but the app could be betterI love the wand, have been very happy with it. However, I’m disappointed that no more spells have been added other than what we have now. I’d like to see all the other spells from the series added, such as the snake summoning spell, other transfiguration spells, if be happy if even the unforgivable curses were added. I just want to see more done with this app. Disappointed more isn’t done with the magic caster wand.Cchilders22Version: 1.7.1

Doesn’t work with Phillips Hue Bridge like it saysMy husband purchased this wand as an early wedding gift and months later we still can’t get it to connect to the lights. The app think my Phillips Hue Bridge is not setup but it is and works great. I love learning the spells but I wish it would work with my lights. It would be great if they had tutorial videos to help ensure I set up everything correctly. I purchased the expensive bridge for my wand and it still won’t work..Minime05Version: 1.7.1

Promising startThe wand itself is made from some cheap plastic, but the sensors and lights make for a good experience. I got through all the spells in about an hour. When it advertised interaction with Philips hue, I immediately imagined tying gestures from the wand to turning on or off lights, and maybe tying home automation scenes to the gestures. Sadly, it doesn’t seem like they have the intention of going that route. The Nox gesture can turn off the lights, but all the lights; not individual rooms or anything. The hue lights are just to compliment the wands light show. So that’s disappointing. The app crashed my first time setting it up, and the wand wouldn’t work right. I had to delete, reinstall, and go through the onboarding flow before it started working right..KnightCodeVersion: 1.5.0

AwesomeThe wand is absolutely awesome i’ve had trouble doing the spells but everyone has their ups and downs. the app has so many spells but in the past 2 weeks i did every single one lol. it will be cool to add some mini games with the wand to practice spells or go to classes and learn new spells. just one problem, more spells!!! we need them but beside that all harry potter fans should have this wand.Seob2048Version: 1.7.1

InconsistentIt all started pretty fun but pretty soon I realized that the app on apple tv doesn’t work very well every time (sometimes the effects don’t work properly), the app doesn’t seem to work properly with hue lights- it says everything’s connected but nothing happens when I cast my spells. Their support team didn’t provide any solutions so far. If this is not resolved soon, I will have to return the wand..Le.nomVersion: 1.4.0

Having fun but…I’m having a lot of fun playing around on the app and tv, but only about half of my lights seems to link, and only the light strip seems to do anything! And then if I use nox it turn off but doesn’t come back on with Lumos?! Update please!.Punkyloserjess1Version: 1.4.0

Well, its not magicI need someone to explain to me in full detail how i can master lumos maxima i tried it on my ipad and iphone fully charged wand and grip im doing the exact movement but nothing comes to fruition not even ONCE. every other spell is fine?? sometimes it glitches into the wrong spell when youre not specifically on the spell's page. anyway LUMOS MAXIMA PLS I NEED POINTS.FireheartLuneVersion: 1.5.1

Amazing but needs an updateThe wand is amazing and feels like I am actually casting spells! After a long time fan of HP, they really need to add new spells. I mean, the only spells that I really want are the three unforgivable curses. Avada Kedavra would be so cool! Thats really all though, otherwise it is a really good wand! HIGHLY RECOMMEND THIS!!!!.TheOneAndOnlyT3Version: 1.7.1

The magic is real!Being able to cast a spell and have something in the physical world react has been incredible!! Thank you. ❤️ The possibilities seem endless - I can’t wait to see what else are added to this over time!.LL AtlVersion: 1.3.0

I love it so much but I am stupidI love this app bc it tells me all the spells but when I downloaded it I thought it worked with the wand I got from universal studios in dum for that but over all this is a great app for people who has the magic caster.KAHREEHARRYPOTTERVersion: 1.7.1

CensorsI just got my honorable wand today. I absolutely love it, but the one thing that is getting to me is the censors. I wouldn’t have my fingers on them, and it would still read as casting. And when I go to do a wand movement it will either cast a different spell, or stay blue till I disconnect it..RedmondN21Version: 1.6.0

Great app!!I love this concept, but I wish the spells were harder to obtain because I completed all the spells in 15 minutes. So keep adding more spells and maybe some unforgivable curses?!?!.H. ConnerVersion: 1.7.1

Idk What To SayI really want to play but the email isn't going thru to me nor my mom and we don't know what to do. If you could probably find out why and fix it, it would be great and I could get to play (and maybe buy a wand) Wha.HP LP what happenedVersion: 1.7.1

It’s great butYou should add more spells I finished all of them in two days. You should also make it so you can get a higher level even when you completed the spells..KnotlegendVersion: 1.5.2

Love it! -Lumos Maxima doesn’t work.I love the app so far, and I’m enjoying learning the spells. However, Lumos Maxima doesn’t accept any wand movements no matter how accurate. Lumos works, as well as every other spell I’ve mastered so far, but Lumos Maxima is glitched..LiliieWolfVersion: 1.4.0

Needs a little helpFor thr most part, it’s a great app to go along with the wand. But…some of the spells need tweaking. Lumos and Lumos Maxima are too similar. Furthermore, Lumos Maxima is the only spell that gives me trouble without fail every single time. The shape is too small or something..ChrisLFVersion: 1.4.0

Great gameIt’s a fun experience but when I register I don’t get the email it is a recurring problem please help me fix it.HhhhhhhhhhhdjdksjsksoddVersion: 1.7.1

Well would be coolWould be happy with the app but I can’t get the wand…because it’s only available in England, Scotland and Wales… please consider giving the rest of the world, the fun experience with wand play!.DonnyBrooks0_0Version: 1.6.0

Great app but..There are no curses and i think that most people would quite like to be able to use them (maybe as the final spells).FfyftyttfrtfyuVersion: 1.7.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.7.1

Harry Potter Magic Caster Wand Negative Reviews

Issues since day one. Unhelpful support.I have had nothing but issues with this product since its original purchase in 2022. I have reached out to support several times explaining that the application is an issue and does not connect the wand to my Hue smart bulbs. Their feedback was that the wand needed to be replaced. I wished I could make them understand that the wand never had an issue connecting to the app, it was that the app would not talk to Philips Hue. After many resets on multiple devices, multiple Reddit threads, and a year of updates, the wand still does not work and the support team behind this product has yet to understand the app is faulty and has many issues. The product has yet and most likely will never support the basic functions I purchased it for. Very disappointed at not only the product but the customer service behind it. Please do not purchase this device until they have resolved their terrible app..KablevinsVersion: 1.7.1

Don’t buy, if it doesn’t work they won’t let you return!My wand won’t work right. It’s painful for me to hold (it has 4 grip sensors and you HAVE to hold it the way they expect or it won’t work). And mine seems to have a drift problem making it impossible to use. I worked with their support for over a week to no avail. The return window is 30 days from date of receipt, and due to the slowness of their responses (and their tendency to only try addressing 1 issue, ignoring the other), I finally gave up on support and requested a return. After a full week they finally replied saying they needed me to send more info before they can start the return process. I replied with that info and waited over 2 weeks with no response. I emailed them again asking about my return and they replied that they can start a return but wanted to know why first (I had sent multiple support requests prior to this so THEY SHOULD ALREADY KNOW). I explained BOTH problems, and clarified I was bothered they were making me repeat this, and they just replied AGAIN with the same steps their support had ALREADY given me, which again ignore one of my issues COMPLETELY). THEY have to initiate the return process, and at this rate they are sandbagging me closer and closer to the end of 30 day return window..Bobby T.Version: 1.5.1

Eh…I was so hyped about this whole thing until i held the wand (which i think is a big part of the app). the box itself is great, but the wand is made of extremely light weight and poorly painted plastic. mine, honorable, isn’t glued completely in the middle so i can see the inside of it (not sure if all honorable have same problem or mine is just unlucky, either way i haven’t had any response from them) and the white swirls aren’t lined up completely. it felt cheap and not worth the $150. Please watch the reviews online, they all have the same feelings i had when i opened mine. this app is the only reason (and than the box) why i gave it stars. if they can make it connect to my devices/brand, which is not compatible yet, i may give it another star. but no way i will rate this whole product higher than three!.BottleRoialVersion: 1.4.0

Was SO excited...now just disappointedThe wand is absolutely gorgeous in the box and looks to be very cool; however, it works with about three devices literally. Initial pre-order info was a bit deceiving I think about that. It will not connect to my Bluetooth speaker but I'm going to keep trying a bit longer. The tutorials are lacking and there is literally no support and some of the tutorial videos are just seconds long. The wand is a bit touchy and a little tough to get just the right grip hold as it has to be held a very specific way. They say there will be more devices added later and I certainly hope so or I have just wasted a lot of money. I was so incredibly excited about this product and now it has fallen very short of expectations and I am just disappointed and sad....Beka16Version: 1.4.0

Just terrible, simple as thatDevelopers of this terrible product need to take a hint. It's been said over and over by the countless people who bought this thing and all experienced the same issues. The product is just awful, it is cheap, unreliable, provides no utility, and completely misrepresented what everyone thought we were getting when we ordered this. The answer is simple, you must integrate actual smart home functions that provide real use or just be quiet and refund everyone's money for false advertising. No amount of suggestions, advice, or shameless boasting will ever make up for lying to everyone with the initial announcement..1ValuedCustomerVersion: 1.5.2

Extremely limitedI bought this wand because I thought I would be able to turn on and off many smart devices in my home. I even went ahead and got smart outlets in hope I can turn things like my Christmas tree on and off. But now I know it will only connect to two type of smart lightbulbs that I don’t even own. Now that I think about it this device doesn’t connect to WiFi so I guess maybe giving commands to the phone and the phone would have to turn smart devices on and off. Whatever the case maybe this needs a huge update..GamingTunaVersion: 1.5.1

The Wand is AwfulHad it in my hands for about six hours, and in the time I’ve yet to be able to get it to work. Only 3 of the 4 grip sensor indicators are noted as working, and nowhere on the wand can I touch to get all four lit. I’ve tried every variation of holding, reset it multiple times, and even tried it on three different phones (two iPhones and a Pixel 6A). At this point I’m guessing the grip sensors themselves are the problem, and this is backed by dozens of comments on Reddit of people with the same problem. If you’re reading these reviews to decide if you want to purchase a wand, then just… don’t. It’s cheap, broken, nonsense..RG_m1Version: 1.6.0

Last Update Ruins the ExperienceI was having trouble with getting the wand to track correctly and after a bit of research found that you guys recommend an update to the app itself. So I checked and sure enough an update was available. Now not only is it not tracking movement properly but has become so horridly sensitive that I don’t have a hope of getting the product to function. I would hope to get some sort of substantive response but considering what I’ve read in other reviews I’ll just get some bot leaving some weak cutesy reply that says nothing and leaves me infuriated..Granular RockVersion: 1.6.0

There’s a common theme here, fix the app and the productCheaply made plastic wand, a beautiful idiot of an app that doesn’t connect to smart lights, which I purchased with a hub just because I got the wand for a gift and wanted to make full use of it. The wand is connected and reads the lights but doesn’t do anything even though it connects to and operates speakers. There is no customer we service help and I am considering demanding a refund. Excellent idea, poorly developed product. I hope you start thinking of AR and home applications to make the $150 worth it for my poor family member who bought a toy worth all of about 40 bucks..MoeAnthonyVersion: 1.5.1

Wishing the advertised functions workedDisappointed to say the least. Frustrating at best. We purchased this for our 10 yo including LIFX bulbs and while it recognizes the bulbs it will not pair them. As many have said this app needs work. Getting the calibration and connectivity (even to the few compatible devices) issues would be a huge plus and help this app and wand work as advertised. Hoping these bugs are fixed soon as our return window closes in just a couple weeks..MagicdontcasterVersion: 1.5.1

App is not accessibleI am completely blind and I am a huge fan of Harry Potter. The spell book in the magic caster app is not accessible for people who are blind. This is because while there are images of the wand motions, the motions are not described in writing so there is no way I could cast the spells with the magic caster wand without asking someone else for help. I was considering buying the magic caster wand but there is no point if I can't cast the spells myself. You should include written descriptions for how to perform the various wand motions so that people who are blind can use the magic caster wand..PlagaiseVersion: 1.5.1

Works with Hue?I cannot get this to connect to my Philips Hue at all. What I mean is, the app and the Hue bridge see each other, but there is no control or change in any of the connected devices. They are on the same WiFi, they see one another but just nothing happens with successful wand commands. App support sends me the same link of how to connect. It’s connected just doesn’t work. For the limited integrations I would expect one of the 2 to work..PFennerVersion: 1.5.1

Not Alexa or google compatibleIt says it can talk to lights, speakers and tv’ but there is just minimal support. There are two light bulb types it can talk to and they cost about $40 per bulb. The interface to blue tooth speakers is through your phone. The control to tvs only works if you have Apple TV. If that all is ok with you and your ok with $150 price tag for a wand that has cool colors then this might be the wand for you. But for someone like me who wanted to interface with Alexa then I’m out of luck until they get that working..Airport guy miVersion: 1.5.1

Zero if I couldIt’s an overpriced piece of plastic. Once you do the spells, there is nothing else to accomplish. We at least thought it would be cool to control our Hue lights with it. However, I’ve been back and forth with support for months, with no luck. Today they told me the app has been updated to fix this issue. Nope. Not for me. I am very experienced with technology and I’ve never been more frustrated. This was a rushed, not ready for prime time, piece of garbage. AVOID. You’ve been warned..Jsesh12Version: 1.7.0

Just sooooooo badTerrible app, terrible product, works about 20% of the time. Very disappointed in the whole experience, got one for each of my children (3) and none work consistently nor well at all. The app is tragic and doesn’t really do anything. If this were a Disney product it would have worked out of the box with no issues. Waste of money, DO NOT BUY unless you’re willing to throw money at a miserable over priced plastic stick! Suggestions: For the price, quality should be better on both the hardware and software Connection problems persist everywhere, this needs to be fixed App is so limited, kids got frustrated and bored even after I troubled shoot for an hour Sell your wand on eBay, this one is for the collectors.Digitalvivo MediaVersion: 1.5.1

Cool concept, horrible design flawsI love it and I like the whole concept and idea but I can’t get my wand to work the way it needs to and I hold it where you’re supposed to but it won’t work and it’s not even showing up on the grip sensors in the app that I’m even holding it even when I’m squeezing it as hard as I can it still won’t do anything, if you improve it I’ll give it a higher rating..Beach go'erVersion: 1.5.1

Too hard to useDon’t buy this wand, it’s way too difficult for a tween to use. It seems fun, being able to control smart bulbs or a tv with a wand, but just results in intense frustration because even the simplest spell is too hard to do. It’s incredibly sensitive and unforgiving. I tried it myself, and I found it hard to learn because the app really doesn’t give good instructions. Save your money. I’d rate this 0/5 if the scale went that low..Caffeine AdictVersion: 1.6.0

App doesnt recognize my wand is connectedI am trying to start a duel with my friend and neither of us can at all. We each have wands connected to our phones but when you go to the profile settings or to host/join a duel. It says to connect and pair the wand every single time. This hasnt been updated in over 2-3 months and this needs to be fixed until then i’d rather just take your product and throw it in the trash at this point..Guitarmaster1900Version: 1.7.1

Excitement met with disappointmentThe graphics on this app are beautiful. The wand that goes with it is even more so. That’s about all the good I can say. It seems like the whole product and technology was rushed. The spell casting on the app makes zero sense. The calibration was far from perfect, the motion detection was too sensitive, and the “spell lines” you’re casting can’t be erased from attempt to attempt. Clumsy app. Clumsy device. Returning the wand and deleting the app..BrookunitVersion: 1.4.0

Horrible App, Cheap (yet very expensive) wandThe app does not work at all. When trying to cast to the TV, the TV directs you to the app and the app directs you to the TV. The app is so sensitive it’s impossible to use. It’s infuriating. The wand is so cheap. The box is amazing, the wand itself looks and feels like it’s from the dollar store. Very light weight, not fully painted, it’s so disappointing. If I could give the app and the wand negative stars, I would..Tracy BeeeeeeeVersion: 1.5.1

FIX THE APPSo I just got my wand today and I was so excited but then after 5 minutes I was disappointed. First the sensors are god awful, you can only connect to Philips hue lights which I don’t have, you can only connect to Apple TV. Waste of 150$ in my opinion. Wanna make it better. Have more options for the light connections. Same with the tv. I have a Roku so add that as an option as well..BaddestStorm3Version: 1.6.0

What a terrible designI bought the Loyal wand and it didn’t work when I got it home. After a bunch of back and forth, I was shipped a replacement. I connected the new one today, and it again does not work. Does not light up, only 3 of the 4 sensors show connected. O emailed the help desk and told them I want my money back. This is absolutely ridiculous and such a poor design..Channen1104Version: 1.7.0

In-App experienceI thought I had a broken wand as the grip sensors did not work. Interestingly, when the app is not open the wand it’s self actually seems to cast spells.. not sure what’s wrong as this is the newest version of the app. Not worth spending the $150 to find out the app didn’t work. This is something they should have had figured out before launching it. Very anti-climactic..Chambers731Version: 1.5.1

The grip is difficult 😤😫I got this product as a Christmas gift and don’t get me wrong it’s a really fun product but the problem is the grip. It takes me forever to find the right grip and I end up just giving up. The wand has to be held in a specific way or it won’t work and it’s really annoying. It’s really fun to use but hard to find the grip..Cassandra ☺️Version: 1.7.1

Terrible appNever sent an email to create an account. Hated it because when I went to another house it wouldn’t even connect to my iPad then it wouldn’t charge in the box so that’s why I rate it one stars don’t get don’t get the app with the wanddo you have to get the app in to work the app do you have to get the wand, so yeah I don’t care just don’t buy it..Terrible app hater $5$Version: 1.7.1

Cool but has bugsGot the caster wand as a Christmas gift from the wife as I'm a huge DnD/BP fan. I love the app and the spells and the sense of progress by leveling up. But a big reason for the wand was because of HUE integration which does not work at all. Can connect to my bridge but none of the spells thst affect hue (according to website) do anything to my hue lights..ZdetierVersion: 1.5.1

SensorsI was so excited for my wand Sadly, the sensors aren’t picking up my hands. I’ve reset it a couple of times and still won’t pick up my fingers oddly enough when it does work the sensitivity of the motion is out of control Hopefully an update will help.Imperial_sithVersion: 1.6.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 1.7.1