Heads Up! Customer ServiceWarner Bros.

Heads Up! Customer Service

It’s the game The New York Times called a “Sensation,” and Cosmopolitan said “will be the best dollar you’ve spent.” Heads Up! is the fun and hilarious game by Ellen DeGeneres that she plays on the Ellen show, and is one of the best games to play with friends!

Love playing charades games? Heads Up! is just that, a fun twist on charades! From naming celebrities, to singing, to silly accents - guess the word on the card that’s on your head from your friends’ clues before the timer runs out!

Play one of the many exciting categories, including fun game decks like Harry Potter, Friends, and Marvel, or create a category all your own!

How to play Heads Up:
Pick a card deck category - check! One player holds the phone to their glorious forehead like a headband, and 3, 2, 1! Go! Guess the words on the screen as your friends excitedly shout out clues. Got an answer right? Ding! Tilt your head down and keep on ruling this guessing game, you genius! Can’t guess what it is? Don’t stress! Just tilt your head up and skip to a new catch phrase. So get your head on straight, and enjoy one of the best party games!

Cool Game Features:
- A fun game for friends, family game night, or to play with hundreds of players at once!
- Draw a new game card simply by tilting your phone!
- Guess what! You can keep videos of your hilarious game play for your own amusement, or share them right to Facebook
- Like to play games on zoom? Take your Heads Up game online
- Diverse categories let you challenge your smartypants friends and entertain your kids for hours, all from one app!

With 40+themed decks packed to the brim with exciting gameplay cards, the fun will never stop!

Card Decks include:
- Celebrities
- Movies
- Animals
- Accents
- Superheroes
- Characters
- And lots more!

Game night fans, your new favorite charades app is here!
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Heads Up! App Comments & Reviews

Heads Up! Positive Reviews

Best way to spend $1.00 ever!Me and my family are constantly bored and can never find a game we all agree on. Whenever we introduced something into the house one person always says something negative about it and we end up abandoning it. Yesterday when I purchased this game, I had to entice the whole family to even get together to play this game. When I finally succeed in doing so we tried out the accent card list and we immediately all agreed this was the best game ever! This game really brought our family together after 3 years of complete utter boredom! Thank you! I really recommend getting the game, it’s not only good for family but it’s also a great game to play with freinds!.Version: 4.1.81

Disappearing decks and the purple question mark?I LOVE LOVE LOOOVE this app! I have bought all the extra decks they have offered and tried to get all the free ones when they are offering them. Unfortunately this last time when I was trying to get the free Summertime by Halo Top deck it was not working and then it disappeared :( Also there is a deck that showed up one day that is purple with a yellow question mark. When I select that deck it freezes my app to where I have to completely quit out of the app and reload it to make it work again. I’m just wondering if anyone else is dealing with the same issue? I LOVE this game with all my heart and my goal is to own all of the decks! The only reason why I did not give this app 5 stars is because of the disappearing decks. It makes me very sad when I miss out on a deck. 😭 Other then that, I highly recommend this app because I doubt the missing decks doesn’t bother anyone else besides myself..Version: 3.9.14

It’s ok... 😐😕This game costs a dollar sure but is it really worth it? The answer is NO. Ok I’ll admit it’s kind of fun but this game constantly crashes. Also coming back to how the game costs one dollar, the facts are that it only gives a few decks I’ve seen more on ripoff versions for FREE. And if you want more decks you’ve got to pay 20 bucks in 15 minutes or else it costs a whopping 100$!! But anyways if you’re looking to buy a fun family game or a game that you can play with friends, keep searching. Oh yeah one more thing. If your a developer and you’ve took the time time read this far thank you, and also about the constant crashing, this happens when I have my WiFi on and when I have my data on my phone on. Just saying, in case you want to fix this issue. (And I’ll change the rating to 5 star if that happens ;) .).Version: 5.1.7

Don’t waist time...GET THIS APP NOW 😃😃😃😃Ok so every Thursday me and my family (just my mom and brothers and sister) I said we should play sherades but then I thought of heads up! We played for 30 minutes we didn’t have a lot of time left, and we laughed SO HARD! We laughed so hard we stared laughing crying!! 😂😂 and one of them my brother said “poo?” XD I could not stop laughing!! , one thing that we look at is the packs , they cost money but my mom bought all of them cause she wanted us to have fun, if you don’t wanna waist your money, just use the top ones. Over all this is our family night game so I recommen this app so get it free!!!.Version: 5.1.5

LOVE THE CRAP OUT OF IT but I have one suggestion!I’ll start by saying my spouse and I LIVE (went to type love, autocorrected to live, that also works, I’m going with it) this game, and we were super stoked to have the 90 second time limit! My suggestion would be to have the option to have a longer time limit...I’m absolutely certain that a chunk of your users smoke marijuana (legally, of course.....😑), and to be honest, the longer time limit is pretty darn necessary. I (I mean they...) would probably pay for it in an in app purchase, $1.99 sounds pretty good, just sayin’.Version: 3.9.1

Great game, but the more you spend, the less it worksI love this game and have bought all the decks. I greatly regret buying them, though. The more you buy, the less the game works. I can’t really even access most of the decks I’ve purchased because the game freezes or crashes as I attempt to scroll down. Also, every time you buy deck packages, it comes with a lot of build-your-own decks. That’s fine, but the problem is you have to scroll through dozens and dozens of blank decks to get to the decks you’ve paid for. There is no way to rearrange, prioritize, or delete decks. There is also no way to contact support to tell them of these issues or ask for a refund, since the game doesn’t work..Version: 4.1.90

Suggestion for an Excellent GameThis is a fantastic game! A pull-out-whenever-and-have-fun-with-family-and-friends kind of game. Everything looks and sounds very polished. A couple suggestions that would make the experience even better for me: - it would be great to be able to archive the sets I have not yet purchased and do not want to purchase in the future. Tired of seeing the pretty little liars deck for example that I know I will never purchase. - would be great if the user could customize the UI a bit. For example it would be cool if I could turn the Christmas theme off, or turn it back on in late October if I’m in the Christmas mood..Version: 3.9.11

Great game, but......After playing it for two nights straight with the same people, we’ve been through all the free decks and can easily give clues to achieve correct guesses. Gets boring quickly. Now of course, there are lots of other decks that can be purchased, but for .99¢ each and with no option to just purchase all decks for a “discounted” rate, I don’t think we’ll be playing for much longer unless something changes. Don’t get me wrong, we had lots of fun the first night, but come on. Had to purchase the app and now I’m supposed to purchase each add-on as well. Sorry Ellen. Im not that rich. Wanna help us out?.Version: 3.9.1

Lots of laughI love this game and its very addictive.i am a social worker in the foster care field and to alleviate our day my colleagues and I spend our lunch time playing this game. This definitely gives us a good laugh after stressful events. My only issue with app is that on my iPad once "it's times up" it automatically kicks me off the game which is very annoying. I have been using my iPhone but the iPad is better for the amount of people that are playing. Another issue the purchases don't sync the same in me iPad or iPhone don't know why. I hope this issue can be fixed. Other than that its an amazing game..Version: 3.8.9

Fun! But...I've had this app on my phone for 2 years now and have had lots of fun playing it w/family & friends. I've used it while waiting in line for concerts and it definitely makes the time fly in a very enjoyable way. The only problem I'm now experiencing is the inability to make my own cards. I've enjoyed that feature a lot and have written to the developers for help, but I have yet to hear from them. I will update this review when/if this problem is taken care of..Version: 3.8.8

Great game but you need to fix thisI just recently bought the game and personally I think it is amazing. I bought a few of the packs and one of them was the write your own deck. It was working well but when we started to play after we got the word it wouldn’t go to the next card it was stuck on that card and we couldn’t get it to go to the next. That needs to be fixed whenever you can or we just do t know how to play heheh. Other than that amazing game I’d recommend this to everyone I know but pls fixed this asap or I would like a refund.Version: 3.9.8

Increase the game timeAll is great in this game except the 1 minute limit on the game. I wish it was something you can alter, as in one minute you get only few answers. Especially if you take a deck where you have to act it out without words. That takes longer and the game is over after just a few questions. Also the one we play with kids. Same thing. They need more time to think about it and get really upset that it’s over so soon. It discourages then and they don’t feel like playing again cuz they feel like failures..Version: 3.9.21

So much fun, only one complaintThis game is soooo much fun and it’s great for playing with friends, there is only one drawback to the costume decks (which are ¢99 each), there is no way to reset them! I have bought 3 costume decks already and created about 600+ cards on each but they’ve gotten boring since they’re quite old, and the only way to reset them is to swipe left on each card which would take forever. I just hope they add a costume deck reset button because it would be very useful and would compensate better the ¢99 we pay for each..Version: 3.9.6

Really funThis game is really a lot of fun and it’s easy for families to play anywhere at anytime as long as you have your phone,table,laptop or whatever your may be playing on. I saw a lot of people saying that it’s a rip off or it’s not fun and boring, but my family gets bored of games quickly, but we have been playing “Heads Up” for over 3 months now and we’re not bored! I do have one suggestion for you, if maybe you could make some more topics like celebrities and popular shoes\clothing brands. Thank you guys so much for making such a fun game!.Version: 4.1.81

DisappointedOk say my Moms friends birthday was coming up so we had a party we were thinking fun games to play so my mom got the app and this is where it all started going down hill so we discussed to get the karaoke pack it was 1.99 so my mom said what the heck sure she bought and it was all songs that nobody knew so then we saw an Avengers one so we were like ohh okay so my mom but it for 3.99 and some of the questions was from D.C sand some of them didn’t even make sense so I wrote review to just tell y’all don’t buy and of the packs unless you like not common songs. P.s the game branded is amazing on the app and it’s free..Version: 4.1.83

Great Game—Bothersome Issues with GameplayOur family plays this game every night after dinner. We love it. It’s the only game I’ve ever paid for extras. But there are fixes needed for for some of the decks. For example, the contrast for the Harry Potter cards is too soft—for some weird reason the cards don’t used the rich blue background and white text. This needs to be fixed ASAP. Also in the football deck, a card erroneously lists the “Stanford Cardinals.” Its singular: “Cardinal.” When this card comes up, we suddenly realize that the creator of the deck doesn’t know college football..Version: 5.1.6

Great but....Ok there is just a few things to adjust for one I’m a kid so I can only pretty much play the animal one 🤷‍♂️ and I’m not buying the kid one because that one is just meh. So maybe add another version and also i would like to be able to set the amount of time and adjust some things but overall if you don’t have anything to do and you want to kill time with friends then buy this. It still is great even without my recommendations because I play this when waiting for lines in six flags and it is just perfect..Version: 3.9.4

New update.Since the new update the game is freezing at the times up screen. I have tried restarting my phone and restarting the app multiple times. I have enjoyed this game for years now and hope this can be fixed. Just had another update and the same issues freezing at the times up screen. Please make sure that stops happening after updates. And yet again the app has issues after an update. This time the app completely crashes when trying to open it. Very disappointing..Version: 4.1.84

Heads upI like this game because it is where if it is game night or something like that it is where you and your family can play it is like one person has the phone on there four head and then the other people have to acted it out then with the person who has the phone and if they did not get it right then it is on to the nexts persons turn also if you get one right you would put your face down then put it back up..Version: 3.9.2

Lots of fun, but...This game is perfect for family fun, coworker team building and all around holiday ice breakers. People of all ages can enjoy. I’ve essentially played so much, I’ve exhausted the decks and am frequently getting repeats. When I went to purchase more decks, the button keeps loading a price and never lets me buy. We were going to buy 10-20 (to even 40!!) more decks and couldn’t get it to load despite app, phone, data/wifi restarts. Oh well, still love this game!.Version: 5.1.1

I L O V E THIS GAME!!!This is a very great game and when I played it with my friends and family, we were all cracking UP!!! This game is so super and since we all love it, we play it EVERY dang DAY!!! And on the every dang day, we play it till my phone dies😀😀😀. And also when I wanna do another deck, you have to pay. I’m not getting mad or frustrated, it’s just I wanna play the decks that you need to buy that you won’t get to play. thank you for listening inventor of this app. Ps:please reply when you get my point. Thank you 😊.Version: 3.9.3

Restoring Purchases is not WorkingDeer Ellen, My name is Gage. I’m 11 years old and a member of family sharing with my mom and my dad. My dad downloaded BYOD (build your own deck) so I could download it thru family sharing on my own device. Ellen. No matter how hard I try. I am unable to download it to my device. My dad has even tried to buy it again but that didn’t work either. Ellen. I love how you play heads up! And I will be happy to give five stars when I can download or buy BYOD. From Gage .L. Simpson. P.S I challenge you to a game of heads up! ❤️💜.Version: 3.8.9

Endless fun from this appIdk, it’s fun to pass the time. When we’re bored me and my friends play this for literal hours. Some of the decks are a little hard but it’s fun when we actually know something in the category. Endless inside jokes from playing this game. One of my fave apps. It’s always annoying when there’s in app purchases but some of the decks are so fun I don’t mind paying the like two dollars for them..Version: 4.1.84

Allen is the bestI love your game it is fantastic my husband even plays and is silly which is really hard for him. He also has no knowledge of anything current which makes it all the more fun. When we first got married he didn’t know who Taylor Swift was. I not much better to be honest. But you bring happiness and fun to our home Thanks so much Ellen for being you. I couldn’t help myself I thought the name thing was hilarious. Merry Christmas and a happy new year..Version: 3.9.1

Love this ❤️I just downloaded this app and I love it so much! My cousin was just visiting for 2 weeks and when we were bored we would just play this. It comes with a good amount of free decks and the ones that aren’t free are only 99 cents. I do have a suggestion for a new deck though. You could make one of the greatest showman. It would be so fun to try to act out and guess the scenes. So everyone that reads this... download this app!.Version: 3.9.4

I love this game and it’s great for the entire family.We have such a great time playing. There is a deck for everyone including each of our favorite shows. We play at dinner, we play at Disneyland while in line, we play for family game night. It’s so much fun and we always look for new decks. And for just adults it’s fun to see us all try to guess, just add alcohol and the silliness quadruples. Get this app, you won’t regret it..Version: 3.9.1

Fun, but their sales are misleadingThis is a fun game, but be sure to read the fine print and double check your purchases. I was just charged $10 for a ‘free’ Oscars deck that I got a toast notification about being free for today only and I used the toast notification to find it. Overpriced for a single deck in the first place, let alone the misrepresentation of saying it’s free when it wasn’t. There’s no way to contact the developer in the app, so if they don’t see this and correct the charge I will have to contact my bank to request a chargeback.Version: 5.1.10

App Keeps Shutting DownI played this game when it first came out and it was a fun, and the new packs have definitely made it even better. I also love that you can play a free round of a pack you don’t own if you watch an ad, but every time the ad ends, the app shuts down, and the option for a free round is no longer available for that pack so I just have to buy the pack to know how it is. Hope this gets fixed and I somehow get my free rounds back because I never got to play them. For that I have to take off two stars.Version: 3.9.3

Not for the familyI like this game but the biggest problem I have with it is just how hard it is to play with people who aren't just millennials or super on top of current entertainment and stuff. So few decks can be played by a wide spread of generations. Ive played with teenagers and they don't get most of the references. And Ive played with my parents and they don't get all the other references. Its too “pop culture-ey”.... I wish there were more decks that could be topics everyone might know... like more educational decks or something like that..Version: 4.1.78

Love the game, lost a deckLove the game. Tons of free content if you pay attention. Would leave as five stars but I have to remove half a star since my Transformers Deck was removed (and i guess i have to round up since there are no half stars). Last time I was in the game, my Bumblebee deck “Dynamic Duos” was glitched and wouldn’t open. It was off to the side at the bottom of my archive and I couldn’t move it. Now it is missing. Was this deck removed from everyone that had it in their collection?.Version: 3.9.24

Best quarantine gameThis game is so much fun me and my family play every day. I love to play this game but it doesn’t work on my mom’s phone. I recommend this game to people who have a lot of free time on their hands. I recommend this game! I love the category, just kidding it’s so fun and age appropriate if you’re a parent reading this review. The Block buster movie category is very very much to hard for me. Please download this game and stay safe! 😀.Version: 4.1.84

UghhhA nice game but what annoys me is that you have to pay for like all of the categories! You already have to pay a dollar for the game do they really think that I am going to spend another ten dollars to get what seven more categories?!? It is really frustrating because when you first get the game you only get nine sets to choose from and the only way to get more is to pay. It is a good game and enjoy playing in but am constantly annoyed with the fact that I will only be able to play certain ones.Version: 3.9.23

I love this game :)Great game for kids and kids in their family they have fun with their own food and they will have to complete their work for me and I will have them come back and get them done for sure thanks again and have fun coming here again thanks buddy for coming back in town and for me to pick them I’ll pay to pick him up for lunch thanks buddy thanks again thanks for coming.Version: 3.9.1

5th Anniversary UpdateMy family and I have loved playing Heads Up but I was a little annoyed to see that the app had bundled a lot of the games. So the games that were already downloaded were gone. Many of the games I had already purchased were now bundled and I had to purchase them again! The developer should’ve allowed previous purchases to remain and also have provided bundled offers. Now I have purchased some titles twice but will not purchase more. This is a money grab!.Version: 3.9.19

Best Game EverThis game is easy to learn, fun to play with family and friends, and always gets a good laugh. I love how it records so you can always save the funny ones if you’d like. Honestly the best game ever! Definitely would recommend. The only thing is I wish they had some more free categories but honestly I use this app so much I don’t mind $ for some extra sets! The Just Kidding Cards are my favorite Section!.Version: 5.1.2

Love it can I say some thoughtsMaybe people can make one and ther can be copitesen to see how good we are and if we win we can get it free and maybe it can have all different games but has to go with it like you pick a card and give clues and the computer or something like that and maby add something so you can play by your self can’t wait until you write back.Version: 5.1

Great fun!SUPER FUN AND ADDICTING GAME! My only concern is with the weekly changing mystery deck. I have had the same mystery deck for over a month know and don’t get me wrong I LOVE branded it is actually my favorite deck but I would love to try some new ones. Please let me know if I miss understood what the “mystery deck” does and I will be happy to give y’all 5 stars! If I was correct I hope you are able to fix it! Again love this game...I just want it to be the best, most functional, and fun it can be! Thanks!.Version: 4.1.83

Battery LifeLove it! I would give this app 5 stars if I could ignore the battery drainage. As with others, it is a great way to pass the time. The only problem is that it absolutely eats up your battery. I played it for 50 mins yesterday with over 60% battery to begin. My iPhone 7 got extremely hot and shut off bc the game used all of my battery power. This is the only app on my phone that does this and I use Facebook regularly. It would be great if there was some improvement in this..Version: 3.9.6

Great game, but too easy to delete cards in custom deckI use this game when we have some extra time to kill and it’s always a hit. Recently I bought a custom deck and added a long list. But now if I scroll through the list I accidentally delete items from the list. It says to to swipe left to delete, but the slightest touch on the left of the item and suddenly it’s gone, with no way to recover or even to know what it was so I could add it back. I’d give it a 5-star except for that..Version: 3.8.9

Really good fun!Super fun!! Better than catch phrase!.Version: 3.8.8

Me likeyMe likey game.Version: 4.1.87

Don’t buy the packs!The game itself is great but the packs are definitely not worth the price..Version: 4.1.76

Won’t Stop Playing Music!!Won’t stop playing loud, annoying music. Do we just DELETE the app forever?!.Version: 5.1.5

Hard to UseFreezes a lot so it’s hard to play. I clock the decks to play and music still plays but nothing happens. Also decks are very pricey and are only worth it when on sale.Version: 5.1.3

Not running smoothlySince the new update, when guessing correctly or passing, the game stalls for quiet a few seconds. After having this game for some time, this is the first time it’s happened, but it has not corrected itself yet. Please fix, as we like to use this app during COVID times..Version: 5.1.2

Charging for a previously owned deckI had purchased a deck a ago ago. After not playing the game for a month, I opened the app to find it was gone. The app tried to charge me again for it even though I bought it already. 🧎🏌️.Version: 5.0.4

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