Heads Up! Customer Service

Heads Up! Positive Reviews

Best way to spend $1.00 ever!Me and my family are constantly bored and can never find a game we all agree on. Whenever we introduced something into the house one person always says something negative about it and we end up abandoning it. Yesterday when I purchased this game, I had to entice the whole family to even get together to play this game. When I finally succeed in doing so we tried out the accent card list and we immediately all agreed this was the best game ever! This game really brought our family together after 3 years of complete utter boredom! Thank you! I really recommend getting the game, it’s not only good for family but it’s also a great game to play with freinds!.NowhereSomehowVersion: 4.1.81

Disappearing decks and the purple question mark?I LOVE LOVE LOOOVE this app! I have bought all the extra decks they have offered and tried to get all the free ones when they are offering them. Unfortunately this last time when I was trying to get the free Summertime by Halo Top deck it was not working and then it disappeared :( Also there is a deck that showed up one day that is purple with a yellow question mark. When I select that deck it freezes my app to where I have to completely quit out of the app and reload it to make it work again. I’m just wondering if anyone else is dealing with the same issue? I LOVE this game with all my heart and my goal is to own all of the decks! The only reason why I did not give this app 5 stars is because of the disappearing decks. It makes me very sad when I miss out on a deck. 😭 Other then that, I highly recommend this app because I doubt the missing decks doesn’t bother anyone else besides myself..The Deck CollectorVersion: 3.9.14

I have no idea what to put for the title so here’s thisThe reason I’m writing this review is because I would like to state an issue that I’ve found with this app. I have noticed that the cards for the same packs keep repeating in the same order and I’ve found the app hard to enjoy because of this. I try to play to pass time and this issue is making me feel like I’m forced to spend money on different packs to have different options for the cards. If you could please add more cards to use with the packs that’d be great. I would definitely update my rating and my review if you were able to fix this. This app has great potential and is very fun to play in my opinion, and I’d totally understand if you aren’t able to fix this issue for some reason, but I’d totally appreciate if you did. Thanks for reading my review, and I’m sorry if I wasted your time and for the tough criticism..Mrs. VaccarezzaVersion: 5.1.39

Hide Decks?Heads Up is a very fun game, and very convenient for times when an opportunity for a group game arise without having card/board games around. For myself personally, it is frequently used with my youth group — my students love it, and it’s easy to put together when we need an extra game or a plan falls through. It’s been so great that I bought the bundle of all the decks! Therein lies my request: it would be great to be able to hide decks in a submenu or, even better, to make collections of decks! The “adult supervision” decks and the “bottoms up” deck are great examples of decks that I’d like to hide or exclude from a collection, as well as a few others. Personally I will never play them, so it would be nice if I could hide them from the main list or make collections that exclude them..Proteus846Version: 5.1.53

Love this game, but…….!!!This has to be one of the best games for family/friends gatherings but I don’t like that certain decks disappear, even if you paid to have all of the available decks. Once I claim a deck, whether free or paid, it should remain in my deck library. I notice when I receive a notification that a new deck is available I can click on the notification and the new deck is added to my decks but then I go back to look for it and it is gone. For those of us who paid to have ALL the decks, you should leave the free decks there for us to enjoy. Making them temporary stinks, especially if we want to go back to play them. And if that’s not an option, provide the option to make them permanent so we can continue having fun..Temy1Version: 5.1.29

It’s ok... 😐😕This game costs a dollar sure but is it really worth it? The answer is NO. Ok I’ll admit it’s kind of fun but this game constantly crashes. Also coming back to how the game costs one dollar, the facts are that it only gives a few decks I’ve seen more on ripoff versions for FREE. And if you want more decks you’ve got to pay 20 bucks in 15 minutes or else it costs a whopping 100$!! But anyways if you’re looking to buy a fun family game or a game that you can play with friends, keep searching. Oh yeah one more thing. If your a developer and you’ve took the time time read this far thank you, and also about the constant crashing, this happens when I have my WiFi on and when I have my data on my phone on. Just saying, in case you want to fix this issue. (And I’ll change the rating to 5 star if that happens ;) .).JustEnderSlayinVersion: 5.1.7

Don’t waist time...GET THIS APP NOW 😃😃😃😃Ok so every Thursday me and my family (just my mom and brothers and sister) I said we should play sherades but then I thought of heads up! We played for 30 minutes we didn’t have a lot of time left, and we laughed SO HARD! We laughed so hard we stared laughing crying!! 😂😂 and one of them my brother said “poo?” XD I could not stop laughing!! , one thing that we look at is the packs , they cost money but my mom bought all of them cause she wanted us to have fun, if you don’t wanna waist your money, just use the top ones. Over all this is our family night game so I recommen this app so get it free!!!.AbcdfamVersion: 5.1.5

Need to fix some bugs.Well before I get into the bugs I just want to say this game isn’t expensive to waste on my whole family likes it. Me and my sister were bored in quarantine and we want to play a game but all of my board/card games are boring, so I said “ do you want to play heads up?” She insists. I purchased it anyways. We kept playing it and really love it. About the bugs, are very annoying. First of all, when I open a deck and press play instead of saying “ Put on your fore head” but it just flip over, Second of all the screen sometimes went blue and it is stuck there, Third of all after a deck the camera froze. All of the bugs can be only fix if I restart my phone 2 or 3 times. It is really annoying, I was hoping if you could fix it give me some advice..Emily and JessicaVersion: 5.1

LOVE THE CRAP OUT OF IT but I have one suggestion!I’ll start by saying my spouse and I LIVE (went to type love, autocorrected to live, that also works, I’m going with it) this game, and we were super stoked to have the 90 second time limit! My suggestion would be to have the option to have a longer time limit...I’m absolutely certain that a chunk of your users smoke marijuana (legally, of course.....😑), and to be honest, the longer time limit is pretty darn necessary. I (I mean they...) would probably pay for it in an in app purchase, $1.99 sounds pretty good, just sayin’.MaryJaneMarieVersion: 3.9.1

Great game, but the more you spend, the less it worksI love this game and have bought all the decks. I greatly regret buying them, though. The more you buy, the less the game works. I can’t really even access most of the decks I’ve purchased because the game freezes or crashes as I attempt to scroll down. Also, every time you buy deck packages, it comes with a lot of build-your-own decks. That’s fine, but the problem is you have to scroll through dozens and dozens of blank decks to get to the decks you’ve paid for. There is no way to rearrange, prioritize, or delete decks. There is also no way to contact support to tell them of these issues or ask for a refund, since the game doesn’t work..Floof ToobVersion: 4.1.90

Great game, but......After playing it for two nights straight with the same people, we’ve been through all the free decks and can easily give clues to achieve correct guesses. Gets boring quickly. Now of course, there are lots of other decks that can be purchased, but for .99¢ each and with no option to just purchase all decks for a “discounted” rate, I don’t think we’ll be playing for much longer unless something changes. Don’t get me wrong, we had lots of fun the first night, but come on. Had to purchase the app and now I’m supposed to purchase each add-on as well. Sorry Ellen. Im not that rich. Wanna help us out?.J. RomanoVersion: 3.9.1

Lots of laughI love this game and its very addictive.i am a social worker in the foster care field and to alleviate our day my colleagues and I spend our lunch time playing this game. This definitely gives us a good laugh after stressful events. My only issue with app is that on my iPad once "it's times up" it automatically kicks me off the game which is very annoying. I have been using my iPhone but the iPad is better for the amount of people that are playing. Another issue the purchases don't sync the same in me iPad or iPhone don't know why. I hope this issue can be fixed. Other than that its an amazing game..Lizzy-21Version: 3.8.9

Used to love this game but the app never worksThis is the best game, but the app hasn’t worked for months and I do every update they provide. Some of their updates even list out the exact problems I’m seeing and they say that latest update is supposed to fix the problem, so I’m obviously not the only one having the issues. But the updates never fix it and actually have made it worse over time. Wish I could play this game again!.WishThisAppGetsFixedVersion: 5.1.6

This rev is messed up!Love the new Holiday & Cat decks, but you can no longer see descriptions or rules of the decks (ex. In one, you are only supposed to give accents or dialect phrases, not descriptive words). Also got black screens several times and had to entirely close the app to fix. In terms of enhancements, I’d like to be able to turn off music and beats during deck selection (annoying) and during the game (distracts when deck involves songs), and have adjustable time (current limit is a little too short—person in just getting rolling when it ends)..JohnnyAppManVersion: 5.1.70

Great game but you need to fix thisI just recently bought the game and personally I think it is amazing. I bought a few of the packs and one of them was the write your own deck. It was working well but when we started to play after we got the word it wouldn’t go to the next card it was stuck on that card and we couldn’t get it to go to the next. That needs to be fixed whenever you can or we just do t know how to play heheh. Other than that amazing game I’d recommend this to everyone I know but pls fixed this asap or I would like a refund.CoolcatgothackedVersion: 3.9.8

Having funWe use this at my birthday party this year we played at Christmas along time ago. We played it at New Year’s. It’s just really fun. My sister showed me how to play it and then every time when I was little my sister, I would see her I would always ask if we could play it even when she was really tired and didn’t feel like playing. I would ask her and she wouldn’t play, but it’s just a fun fun fun game to use and stuff I like this game and stuff. It’s so much fun..MiallesherVersion: 5.1.70

So much fun, only one complaintThis game is soooo much fun and it’s great for playing with friends, there is only one drawback to the costume decks (which are ¢99 each), there is no way to reset them! I have bought 3 costume decks already and created about 600+ cards on each but they’ve gotten boring since they’re quite old, and the only way to reset them is to swipe left on each card which would take forever. I just hope they add a costume deck reset button because it would be very useful and would compensate better the ¢99 we pay for each..ThisnicknamemakesnosenseVersion: 3.9.6

Fun! But...I've had this app on my phone for 2 years now and have had lots of fun playing it w/family & friends. I've used it while waiting in line for concerts and it definitely makes the time fly in a very enjoyable way. The only problem I'm now experiencing is the inability to make my own cards. I've enjoyed that feature a lot and have written to the developers for help, but I have yet to hear from them. I will update this review when/if this problem is taken care of..Sue DunnymVersion: 3.8.8

Great Game—Bothersome Issues with GameplayOur family plays this game every night after dinner. We love it. It’s the only game I’ve ever paid for extras. But there are fixes needed for for some of the decks. For example, the contrast for the Harry Potter cards is too soft—for some weird reason the cards don’t used the rich blue background and white text. This needs to be fixed ASAP. Also in the football deck, a card erroneously lists the “Stanford Cardinals.” Its singular: “Cardinal.” When this card comes up, we suddenly realize that the creator of the deck doesn’t know college football..5monkeezVersion: 5.1.6

Increase the game timeAll is great in this game except the 1 minute limit on the game. I wish it was something you can alter, as in one minute you get only few answers. Especially if you take a deck where you have to act it out without words. That takes longer and the game is over after just a few questions. Also the one we play with kids. Same thing. They need more time to think about it and get really upset that it’s over so soon. It discourages then and they don’t feel like playing again cuz they feel like failures..Kiev girlVersion: 3.9.21

Heads upI like this game because it is where if it is game night or something like that it is where you and your family can play it is like one person has the phone on there four head and then the other people have to acted it out then with the person who has the phone and if they did not get it right then it is on to the nexts persons turn also if you get one right you would put your face down then put it back up..Maddie or MaddyVersion: 3.9.2

Really funThis game is really a lot of fun and it’s easy for families to play anywhere at anytime as long as you have your phone,table,laptop or whatever your may be playing on. I saw a lot of people saying that it’s a rip off or it’s not fun and boring, but my family gets bored of games quickly, but we have been playing “Heads Up” for over 3 months now and we’re not bored! I do have one suggestion for you, if maybe you could make some more topics like celebrities and popular shoes\clothing brands. Thank you guys so much for making such a fun game!.Poppy DentriVersion: 4.1.81

New update.Since the new update the game is freezing at the times up screen. I have tried restarting my phone and restarting the app multiple times. I have enjoyed this game for years now and hope this can be fixed. Just had another update and the same issues freezing at the times up screen. Please make sure that stops happening after updates. And yet again the app has issues after an update. This time the app completely crashes when trying to open it. Very disappointing..Ponder14Version: 4.1.84

DisappointedOk say my Moms friends birthday was coming up so we had a party we were thinking fun games to play so my mom got the app and this is where it all started going down hill so we discussed to get the karaoke pack it was 1.99 so my mom said what the heck sure she bought and it was all songs that nobody knew so then we saw an Avengers one so we were like ohh okay so my mom but it for 3.99 and some of the questions was from D.C sand some of them didn’t even make sense so I wrote review to just tell y’all don’t buy and of the packs unless you like not common songs. P.s the game branded is amazing on the app and it’s free..Satisfied robloxianVersion: 4.1.83

How to change language?How can I change the app to Spanish? It would be really amazing if I could play this with my family who only speaks Spanish. I do speak English and I wouldn’t care if I wouldn’t have any family but I really wanna play with them. Wanna have fun memories and stuff like that but I can because apparently it’s not available in Spanish or doesn’t have the option to change language, so how do I do it?.LeakmabollsVersion: 5.1.73

Great game, settings update?My friends and family love playing this game, it’s quirky, it’s loud, it’s fun nonsense all around. One thing I wish this app had that another app does have, is the ability to increase the time. I prefer the decks in this game as opposed to the others out there, and would love to be able to change the time via a settings tab. Otherwise, I love this game! A feature that could be cool as well would be a custom deck that you can make, something that would be a little bit more personal and funny for friend groups!.MakemediefasterVersion: 5.1.73

Great but....Ok there is just a few things to adjust for one I’m a kid so I can only pretty much play the animal one 🤷‍♂️ and I’m not buying the kid one because that one is just meh. So maybe add another version and also i would like to be able to set the amount of time and adjust some things but overall if you don’t have anything to do and you want to kill time with friends then buy this. It still is great even without my recommendations because I play this when waiting for lines in six flags and it is just perfect..Elite_InfernoVersion: 3.9.4

SUPER CRAZY but only if there was a video…So.. I was with my best friends having a margarita, we decided to play this game (outside on the patio of my favorite restaurant) and some absolute jackass, decided he’s going to run a red light and flip his car into two other cars and a concrete sign. I just twisted my margarita. now, you might be asking, why 4 stars? Well, I suggest that videos be saved for at least like 24 hours, so yeah know, people have the off chance to save there lives and get a cool video from it too.BubblegumghodtVersion: 5.1.51

Lots of fun, but...This game is perfect for family fun, coworker team building and all around holiday ice breakers. People of all ages can enjoy. I’ve essentially played so much, I’ve exhausted the decks and am frequently getting repeats. When I went to purchase more decks, the button keeps loading a price and never lets me buy. We were going to buy 10-20 (to even 40!!) more decks and couldn’t get it to load despite app, phone, data/wifi restarts. Oh well, still love this game!.SerenaG519Version: 5.1.1

I L O V E THIS GAME!!!This is a very great game and when I played it with my friends and family, we were all cracking UP!!! This game is so super and since we all love it, we play it EVERY dang DAY!!! And on the every dang day, we play it till my phone dies😀😀😀. And also when I wanna do another deck, you have to pay. I’m not getting mad or frustrated, it’s just I wanna play the decks that you need to buy that you won’t get to play. thank you for listening inventor of this app. Ps:please reply when you get my point. Thank you 😊.Maya-cool girlVersion: 3.9.3

Allen is the bestI love your game it is fantastic my husband even plays and is silly which is really hard for him. He also has no knowledge of anything current which makes it all the more fun. When we first got married he didn’t know who Taylor Swift was. I not much better to be honest. But you bring happiness and fun to our home Thanks so much Ellen for being you. I couldn’t help myself I thought the name thing was hilarious. Merry Christmas and a happy new year..0blah0Version: 3.9.1

Fun, but their sales are misleadingThis is a fun game, but be sure to read the fine print and double check your purchases. I was just charged $10 for a ‘free’ Oscars deck that I got a toast notification about being free for today only and I used the toast notification to find it. Overpriced for a single deck in the first place, let alone the misrepresentation of saying it’s free when it wasn’t. There’s no way to contact the developer in the app, so if they don’t see this and correct the charge I will have to contact my bank to request a chargeback.MercyMercifulVersion: 5.1.10

Endless fun from this appIdk, it’s fun to pass the time. When we’re bored me and my friends play this for literal hours. Some of the decks are a little hard but it’s fun when we actually know something in the category. Endless inside jokes from playing this game. One of my fave apps. It’s always annoying when there’s in app purchases but some of the decks are so fun I don’t mind paying the like two dollars for them..Cedes360Version: 4.1.84

Restoring Purchases is not WorkingDeer Ellen, My name is Gage. I’m 11 years old and a member of family sharing with my mom and my dad. My dad downloaded BYOD (build your own deck) so I could download it thru family sharing on my own device. Ellen. No matter how hard I try. I am unable to download it to my device. My dad has even tried to buy it again but that didn’t work either. Ellen. I love how you play heads up! And I will be happy to give five stars when I can download or buy BYOD. From Gage .L. Simpson. P.S I challenge you to a game of heads up! ❤️💜.SSStoopidVersion: 3.8.9

Great fun!SUPER FUN AND ADDICTING GAME! My only concern is with the weekly changing mystery deck. I have had the same mystery deck for over a month know and don’t get me wrong I LOVE branded it is actually my favorite deck but I would love to try some new ones. Please let me know if I miss understood what the “mystery deck” does and I will be happy to give y’all 5 stars! If I was correct I hope you are able to fix it! Again love this game...I just want it to be the best, most functional, and fun it can be! Thanks!.SOFTBALL🥳Version: 4.1.83

Really good fun!Super fun!! Better than catch phrase!.Ashra37Version: 3.8.8

One billion games played!Got a new deck for free. I love this game! ❤️.Me12682999927Version: 3.8.11

Don’t buy the packs!The game itself is great but the packs are definitely not worth the price..DankLancerVersion: 4.1.76

Good👍Good and fun game with friends. A really good ice breaker.Crazy burstVersion: 3.8.9

Longer timerI love the game so much! I wish you could set the timer longer!.RoxxidreamsVersion: 5.1.61

Technical issuesI would give this game 5 stars it is so much fun, but it keeps freezing or closing. Not just my phone, on all family phones..SH031774Version: 3.9.11

Ellen had the best games!Absolutely love it! My fav is the homemade decks!.Nisga'a BeautyVersion: 3.8.9

Great appKids love it and loads of fun to entertain with!.Gijane69Version: 3.8.9

Super Fun! Can't stop playing it!This is an awesome game! I have no doubt sides to it! Me and my Mom, Dad, Brother And sister enjoy it lots! And it's made by ELLEN!!!!.LatteVideosVersion: 3.8.8

😆😂❤️It’s such a good game.Peny👵🏻💂‍♂️😴🫤🤍♈️⛎🌎🖤Version: 5.1.76

Best game everThis is the best game me and my family play it all the time best game!.FthfghxfnhyfygVersion: 5.1.76

Good appLots of laughs with this one😃.FridhenanensenVersion: 5.1.71

Time to update prompts within categoriesI have loved this game for years! Every party I go to my friends get me to break it out but come on… it’s time to update the prompts. Everyone loves the classic categories but we need some new clues! Like accents and impressions for example..GoodtimesyeahmanyeahVersion: 5.1.75

WowThanks for the game! This was awesome ;).Billbo 69Version: 5.1.70

Heads upMake them free.JBELVE09Version: 5.1.68

Lots of funMe and my friends play this everyday at lunch at school, tons of fun.Tamarie07Version: 5.1.64

Fun headds up. Try it!Fund heads up. Try it!.Gabygaby14#Version: 5.1.62

Fun!I love it a lot.Ricky Dillion sent meh hereVersion: 5.1.57

Great gameFun game but all of the decks are very expensive if you could have more fun decks it could make the game a lot better.Yo. Bro.Version: 5.1.62

Where are the settings?Would like to change the timer from the standard one minute but there are no settings?!? Very weird.Dr_mnthnVersion: 5.1.51

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.1.76

Heads Up! Negative Reviews

Customer Service, or lack there of and deck problemsI used to love this game. It was a weekly game night activity with my family. However, one day, the app would not even open before it crashed. So, as many people do when troubleshooting, I deleted and again downloaded the app. When downloading, it gave me the ‘family download’ message, and being the only option, I of course used it. When I opened the new app, I could not restore purchases because I “do not own the app.” I have tried everything I could, and having done so, I did what the app said and contacted them about the error. I have emailed probably around six times with no response in about a month. I have purchased 9 decks, some on one account and some from the phone I am trying to get them back on. I understand that they don’t family share, which is kind of dumb but not the issue. The issue is I spent money on decks to get on my phone. I cannot get them back and the “customer service” won’t even respond. I just want my decks back. I spent money on them and I am VERY disappointed in the app service department because they are NOT doing their job. IF YOU HAVE FAMILY SHARING DO NOT BUY DECKS OR YOU WILL LOSE YOUR MONEY.I love joeys!Version: 3.9.23

Bait and switchI’ve played this game on a few other friends phones and absolutely love it, so I decided it was time that I give it a download. After I paid the $.99, I was prompted that they were offering a sale on some of their other packs to play for $20. It was over a $100 value for just 20 bucks so I thought I was snagging a great deal! After I purchased the limited time offer, I was promptly notified that I had been charged $45 dollars instead of the 20 that I thought I was spending. After fuming about that for a few minutes, I still decided to play a few rounds so I booted up the game and selected a category only to get stuck on the “place on forehead” screen. I don’t know if either of these instances were possible bugs or glitches, but I’m very very displeased with how my experience has been thus far with Heads Up..SevonDuttlesVersion: 5.1

No features/customization. Constant annoying pop-ups!The expectation when you buy a paid app is that you're *not* going to be inundated with a million little pop ups expecting you accidentally click/spend more money. the core gameplay is fun and I don't mind that they add different pop culture references behind paid additional "decks", but the 60 second rounds are far too short and there's no way to lengthen them. Worse yet, between every 60 second round is an ad that takes up most of the screen estate trying to sucker you into buying paid features. Very sorry state for the game to be in when you spend more time trying to click through the menus than actually playing the game. Don't recommend it all..John RumlVersion: 5.1.18

Decks I paid for are gone & customer service app support won’t helpI’ve purchased many MANY decks over the years. I’ve tried downloading/redownloading & “Restoring My Deck Purchases” countless times on the App but nearly all my purchased decks are gone. They dissappeared, were wiped clean. The only option is to keep re-buying everything I’ve already paid for over & over to get it to stick. I’ve tried emailing Head’s Up App support numerous times w/ no response. They can continue to add new seasonal decks & do updates but they don’t have the decency to reply to paying customers who’ve helped contribute to this game’s profittable success. Can someone from support please kindly contact me!? I just want the game decks I paid for back (I have my iTunes receipt emails as proof!). Thank you..Freeapplover2Version: 3.9.24

Can’t share decks?!?I purchased this app for my son in order for him to play with his friends as well as our family when waiting in various lines. It is rather annoying to have to buy additional decks, but I was shocked when I found out that the decks cannot be accessed by my own family members on their respective phones. I had downloaded the Harry Potter, Marvel bundle and Star Wars decks onto my phone with the reasonable expectation that my wife, son and daughter would be able to use them as well. It is understandable that Ellen DeGeneres would want to make money, but it is terribly petty and unbecoming to be this greedy. As I stated above, it is reasonable to charge money for specialty decks, but unscrupulous to not be transparent wherein these decks cannot be shared whilst the actual app can be shared..Ken7795Version: 4.1.76

Was Great Until Decks DissappearedOh I loved this game! Hours of fun! Since we were enjoying it so much, I decided to purchase the build your own decks. I spent a lot of time creating decks with topics that would be meaningful to my friends and family. We’ve played those BYOD decks as well as many of the pre-made decks for purchase. I sat down to buy another BYOD deck and create a new category when I realized my previous custom decks were gone. I tried restoring purchases and updating the app, but to no avail. Is there any way to get those back? I don’t want to purchase any more decks if they might disappear. Hoping for a response from customer support. Thank you!.BBBBBBBBBBBBBBNNNNVersion: 5.1.45

App Crashes before it OpensLet me start by saying, I love playing this app so much! That said, I have been unable to open this app since the update. This has happened in the past, but I have been able to troubleshoot it by restarting my device or making sure my IOS was up to date. This time is different. When I click on the game app, I get the welcome screen for about a half second before it crashes. I’m afraid to delete and redone load the app because I have purchased about 15 decks over the last 4 years. I’m getting no responses from the email support and I’m very frustrated. I love this game. It’s is especially great to play while social distancing. Now, I have to rate it 1 star because I can’t even play it. Total bummer..MberaVersion: 4.1.84

What happened ?I first downloaded this game 6 months ago, and my boyfriend and I loved it. I wound up deleting it because we stopped using it as often, and just recently brought it back. I had purchased several decks and now they won't re download. Also, the constant ads before each round are ridiculous. Having to sit through a 30 second ad every time I play a round led me to just deleting the app again. Also, since it won't let me re download my decks, we've just been playing the free rounds, and more than a couple times I've sat through the ad, and then the app dies. When I bring it back, it says I already used my free round. Overall, very unhappy with how it's changed.WhatarethisVersion: 3.8.9

Dishonest AdsI use to really enjoy heads up and it was a great game. I am thinking of deleting the app now, a year ago they had a Batman deck that for some reason disappeared from the deck store. Today they offered a 50+ deck deal that in the image deal it had the Batman deck, I went to purchase it and after I didn’t receive that deck. I am upset because it was one of the decks I wanted so bad and they didn’t give what I payed for, there’s no real way to contact them and to let them know. So I think my support for the app is over, this is bad management and conduct on their part and I think it amounts to the fact they don’t care anymore. So if they don’t, why should I?.This mad guyVersion: 5.1.69

Please fix this gameThe game is mis-programmed glitchy or broken and needs an update or someone made a bad call in marketing!! We have been enjoying this game for over 5 years. We recently bought all the packs and noticed the app updated. The game no longer plays as it was originally designed. When you open a deck to play (on almost every deck), it plays the exact same cards as it did on the previous round. So we can no longer play and compete and if we enjoy a deck we only can play one round without having to skip the 1st 10-15 cards to get to new ones. Please fix the game! This has been a family favorite and we would love to see it go back to its original design. Also, since this is a family game, it would be nice to have the feature back that allows you to put away decks that aren’t being used or may not be appropriate for children (when we bought the multipack deal it game with several adult decks that we wouldn’t have otherwise purchased)..CovJustinVersion: 5.1.39

Decks disappear and can’t create my own categoriesI have paid for decks that are no longer there and I have restored purchases multiple times and nothing happens. Also the app advertises that you can create your own categories but I don’t see where the app offers you that option anywhere. I also can’t even find a login/logout feature or account page. I can’t seem to even track my purchases or account access etc. How is that possible that I’m obviously logged in to be able to purchase but can’t access account information, payment details, or even a login screen??!!.Cook&book1368Version: 5.1.45

Lack of privacyBought this for my kids because all their friends have it. I noticed at the end of the round, that it was displaying a live video taken from the selfie camera on the front of my phone. There was no option to turn it off within the game. Actually I couldn't find options at all in the game. I went to my phone settings and found camera access was enabled. I never got a pop up requesting permission. Lots of other pop ups trying to sell additional decks. And the game freezes up whenever you scroll. Overall I'm very disappointed. I don't expect glitch issues from a paid app. And I won't tolerate privacy issues..Concrned mom 119123Version: 4.1.89

Getting an error messageI bought this app awhile ago and didn’t have any problems with it. I just downloaded it again (had removed it off my old phone awhile back) and for some reason, keep getting an “SKERROR DOMAIN” message whenever I want to restore my purchases or try to download a free deck. I’ve tried deleting and re-downloading the app itself throughout the day but I still get the same message. It says to contact them if it keeps happening but the developer website link just goes to the ellentube page??? I didn’t see anything about how to connect with someone other than to appear on the show, etc. Does anyone know how to fix this?.XsuixVersion: 3.9.1

App runs great but support is horribleMy family and I play this game all the time together and never had an issue. That is until I upgraded my phone. It says that you can restore all of the packs you purchase in the app but that is not entirely true. You can only restore the individual ones you purchase. If you purchase one of their sale pack sets you will not restore those. I have emailed support numerous time and there has been 0 response. If you are going to buy things in this game make sure you buy each one individually so that you don’t have this problem..Quentin2502Version: 4.1.76

Used to be a five star gameI played this game when it first came out, it was an awesome family game and we had a lot of fun playing it. After a while the limited amount of cards got boring and repetitive, sadly the content included in the price feels more like a free to play game not a game you actually have to buy. It’s extremely annoying to want to play but have to purchase everything separately. There are plenty of apps like this one that are almost exactly the same but include more content and allow you to unlock other packs without paying money, and those apps are free..BrandoncomandonVersion: 3.9.23

Let DownTried this for a girls game night. Differences between Samsung and Apple versions make it irritating. (Apple version Did bit have the same categories and Samsung got the app for free!!). Many duplications in the words being guessed from round to round. And the assortment of categories you get for the initial app purchase is super small. They want you to pay a lot extra to get more (better) “deck” options. Felt like it promised way more than what was delivered. Disappointing..NettyboopVersion: 5.1.6

SadThought there would be more free games. What did I pay for….Maggie1012398Version: 5.1.24

No Options?What’s going on with this game? I used to play with friends years ago and enjoyed it. I just recently bought this for myself and there are very few options, to the point where it’s unplayable after a few rounds. You’ve already seen all the prompts. Terrible experience!.Taryn.eadesVersion: 5.1.23

App crashes repeatedly!Used to love playing this game, but now the app keeps crashing. It opens the app for maybe 2-3 seconds then crashes ! Please fix this issue!.BAiNi3Version: 5.1.14

FrustratingApp keeps closing. Can’t play it now.Mini Me 72Version: 5.1.9

No hay versión en españolSegún la descripción de la aplicación sale q el juego está en versión inglés y español. Sin embargo, solo sale en inglés. Le cambie el idioma a todo mi celular y me sigue saliendo en inglés..Pineda123mVersion: 5.1.45

POOR APP, POOR SERVICE.I purchased the game, loved it. Decided to purchase the biggest add on. $55 After addon game freezing every turn. Deleted and redownloaded. Same issue. Doin same thing on my 3 devices. Contacted Apple. Denied Refund. Appealed. Denied Refund again. Apple told me to contact Developer. Contacted Developer. No reply. Contacted Apple again. Was told try to contact Developer again. I did. No Reply AGAIN. I am out $55 and their policy is No Refund. I don’t understand why I do not qualify for a refund. I have been with Apple for many years and spent a lot of money. I have never been treated like this. Do not get this app and do not pay for any add-ons. This app is not worth the money u will spend. HORRIBLE SERVICE.DerrickjjjjhhVersion: 4.1.89

MisleadingHave to pay for extra decks after the initial purchase. Disappointing..MariocardosoVersion: 5.1.76

ScamMy guy you need to pay for everything.HeadsupscamVersion: 5.1.76

Super glitchyDid not work well at all.AmyR35Version: 5.1.75

Have to pay to download, but can’t play without paying moreThis game used to be free to download, and then there were bonus features you could pay for, but I didn’t realize it costs money to download now and then when I went into the game there were no features that were free so I would have to pay again. Very disappointing.AnnieSoShiVersion: 5.1.74

Money backWe used to play this before flights and in line for free. Three dollars was a lot, but we tried it out. After five rounds there were several repeats. After eight rounds it was clear there was a finite list of about fifty words. What a joke..12367ghjkkVersion: 5.1.71

Waste of moneyFind yourself a free version of anything else, because this things sucks!.DarrellG71Version: 5.1.71

Not shareable between devices.Bought all the decks through my iPad. Went to family Christmas dinner last night and only had my phone. Everyone wanted to play Heads Up but my phone only had the stocked default decks. Tried restoring purchases but to no avail. Only option was to buy the decks again but that’s not going to happen. We played a different game..Hydro1313Version: 5.1.70

Horrific value even when you payRepeats the same clues over and over. This app has gone massively downhill..JeoebfjdoqnsiVersion: 5.1.70

DisappointedDid expect to have to buy decks when you have to buy the app….disappointing…want my money back.Vee aminVersion: 5.1.70

Paid to create my own deck, but can’t find it anywhereI bought the deck that allowed me create my own deck by my handwriting. After paying for everything, I couldn’t find it anywhere. This is ridiculous! Refund my money!.Kendy2702Version: 5.1.69

Wheres my extended decks !Paid to have the extended 50+ decks for 24.99$ and i didnt get the extended decks !!! very disappointed and would like a refund!!!.Jesss3003Version: 5.1.65

Oh fun! New iconAs the old saying goes, go woke, go broke… it’s Ellen’s app, even though there’s a bunch of valid reasons for her being cancelled, she should continue to be the face on the app..WrigglyCow650Version: 5.1.62

Waste of moneyImagine spending $2.99 just to spend another $9.99 on actually good genres..CBfrontgripVersion: 5.1.60

Kept repeatingDid a round and we had 3 unique questions and then the rest repeated. Super disappointed. Should have never paid..Jeff19992008Version: 5.1.53

Waste of moneyDoesn’t count your points and with the 3$ version, only gives you a handful of very specific themes..Claire_321Version: 5.1.53

Doesn’t Support Family SharingAs a parent, I hate the seller..DisappotamusVersion: 5.1.53

Fun, but a real money stealerMy kids loved this game so I bought some extra decks. When I got a new iPad a few years later, using the exact same account, I not only had to pay for the app again, I also couldn’t get any of those decks back. I e-mailed for help several times and only got a form letter back each time (yes I replied to the form letters as requested). Not worth the money..MrsPeacockWithTheCandlestickVersion: 5.1.53

Not worth itPay $3 just to have access to other in app purchases !.A.sherkatVersion: 5.1.52

Room for improvementApp repeats itself even after skipping words. Ellen, do better :/.NotmyellenVersion: 5.1.52

Ad-ridden crapwareYou can’t even review your answers because an instant replay ad pops over concealing it and dismissing takes you to the next game. Home screen is covered with ads for in-app purchases. Uninstalled..RapindVersion: 5.1.48

Pay and pay againThere is a free app with a basic version and a in app purchase add on. You pay to get this then pay again 10x for full version. No thanks, multiple micro transactions are garbage..Rumpunch2Version: 5.1.47

Decks not randomisingThe decks aren’t randomised anymore. They’re in a predefined order and we keep getting the same cards in the same order every round no matter what deck we play..Frostbite1720Version: 5.1.46

Bit of a rip offThe app is a lot of fun, however, each time I open the app, there is less and less content with the app now asking me to pay for the content that I’ve been using for years now.Saxamaphon3Version: 5.1.45

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