Remitly: Send Money Abroad Customer Service

Remitly: Send money abroad Positive Reviews

A Reliable and Efficient Money Transfer ServiceI've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service..Dr. Clifford BroderickVersion: 6.21

Very bad services support.I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone..El papi proVersion: 5.14

Remitly preferredI have been using Remitly for a long time now so far I haven’t had any scams any problems of that sort. I have sent money from USA to Nigeria, Zambia, Dominican republic, Pakistan, etc. The problems that I have had I have been able to contact customer service 24 seven through Chat or phone. One instance I sent the money to the wrong bank. They said it would take up to a week, but the problem was solved right away, I did keep calling and chatting with them, and letting them know my concern an urgency. I have a current issue now, but the problem is the bank has received the money for the recipient and they are the problem right now but Remitly has done their work so far. I am very happy with the customer, service and support. I have tried other apps and services in town and so far this is my preferred. The most I have sent is $2000. I sometimes have not been easy on the customer service when I have an issue but we always end up working it out and I appreciate that. I appreciate their customer service. Thank you. God Bless..Yn2022Version: 6.13.1

They Fixed Bug - I can send money again to my wifeFor a few weeks I was panicking because none of the customer support people were able to help me with my problem. Each time I had issues sending money to my wife. After 2 years no problems, suddenly the name was wrong. They said the bank in her country kept giving an error message. Which was not true. The internal system had some error and it appeared that way. How do I know? Because when the employees manually copy and pasted the recipient name on their computers, the transfer went through fine. So there was a bug in the system somewhere. I’m just happy they fixed it. Some girl sent my case up to a higher level for investigation. So someone with computer programming/supervisor experience could see what the error was. I think this helped a lot. I love Remitly. Best rates. Fast!!! And the support was always helpful..Revan1123Version: 5.70

An inexpensive way to transfer money overseasTheir app and website is simple and direct, except for changing the country the Recipient do you want to send the money to. It took quite a bit of searching around to find out that I had to go to settings in order to change the country first and then I could find the recipient that I had previously sent money to. If you look under history, only the recipients in the country the country that’s presently selected will show up. So that way you cannot switch back-and-forth between different recipients. Without going to the settings and changing the country. Took a while for me to figure this out and the software in this case needs to be corrected to make that simpler. Other than that it draws money directly out of my bank account and only charges a very low fee if I do that method. There is an option of sending money by credit card or debit card, but you’d have to check with your bank about the charges involved with sending money to a foreign denomination. I just go with the less expensive simple withdrawal from my bank account..Study the BibleVersion: 5.45

Forget to send funds within the week if not MondayI have been using this app since more than a couple of years now. I hardly had to interact with their service representatives since the app has a very good user experience. It just i got used to the waiting for refunds when the transaction is cancelled for any reason. Not everyone has that parience to wait 3-4 days to get the funds back. The Economy transfer time (which is actually below the current market exchange rate) takes minimum 5 days to complete. And if started on Monday, it reaches the other end on Friday. Otherwise it will be received next week, if started the transaction after Monday of any week. It’s ridiculous to take so much time. The funds gets deducted from the account within a day and another 4 days you just wait to get it delivered. I really hope they deliver the money to the recipient within 2 days, but in reality it’s not the case. On the other hand, for the same delivery account, if used the express option, the funds get delivered within 10-15 mins. Which is a pretty good option if you are in hurry and ready to lose some more $$ on exchange price..Ro-hitmanVersion: 5.44

Be careful about this companyI wanted to increase my sending limit to tier 3. They requested my Govt issued ID, SSN and Bank Statement which I sent over to them, I sent over a screen shot of the first page of my bank statement the information on this page includes, Acc name, Acc Number, my PERSONAL ACCESS NUMBER, Balance and a few transactions. They went ahead to reject it citing I needed to send a PDF copy of my bank statement. Why does your company need a PDF format of my full statement of account? I don’t know what you are using this sensitive documents for or what database you store them that might or might not be vulnerable to hackers. You guys have a lot of questions to answer. I am penning a letter to FTC. I called their customer service to fully understand why they needed a .PDF copy and not a .JPEG or .GIF or .DOCX none could explain why they needed it. They said it’s to protect their integrity, what about my privacy? Somethings is wrong..Appealing to AppleVersion: 5.29.2

Worst customer service ever!I had done transactions in the past and everything was good, but I messed up on the account number one time, so I tried to cancel it and they told me their parent bank wouldn’t let them cancel the deposit, that there was nothing they could do at the moment, but their refund and cancellation policy states; “You can cancel for a full refund anytime unless the funds have been picked up or deposited”, so this is a lie, you can’t cancel the transaction at anytime because their customer service people don’t know how to do this, they told me they sent an email to someone else to cancel it and that it would take 2 days for them to be able to do anything, the money went into the wrong account in 4hrs. It’s a good app, but make sure you don’t make any mistakes whatsoever or you’ll end up losing your money completely..ElpasadosevaVersion: 5.63

Connecting Loved Ones Around the Globe with Ease - Thank You, Remitly!I am beyond grateful for the exceptional service that Remitly provides in bridging distances and connecting hearts across the globe. Living far from family and friends can be challenging, but Remitly has made that challenge a bit easier to bear with its convenient and reliable platform. From the very beginning, the user-friendly interface and intuitive steps ensured a seamless experience. I was particularly impressed by the speed and efficiency with which my transactions were processed. What used to be a stressful ordeal is now as simple as a few clicks, thanks to Remitly. The real-time tracking feature is incredibly reassuring, allowing me to monitor the progress of my transfers until they reach their destination. Thanks to Remitly, I can now share special moments, provide financial support, and stay connected with my loved ones no matter where they are. It's not just about transferring money; it's about maintaining those precious bonds and being present in each other's lives despite the miles between us. In an increasingly globalized world, services like Remitly are invaluable. Thank you, Remitly, for your dedication to bringing family and friends closer together. Your service truly makes a world of difference. Warm regards, Cassie.Tasteful mountainVersion: 6.15

NightmareIs a very bad company to trust I send money on Thursday sept 10 within the hour the money was out of my account and they had said delivery will be on Saturday sept 12 in the morning , I try calling no answer I text late afternoon they said they’re going to send a email and today my transfer is stop and my elderly mother has no food I send money every week to Dominican Republic via xoom or western union never had this problem I ask if I can get my money back and they said up to 10 business day that’s more then two weeks and I have to wait until I get pay next week on Thursday I don’t know what to do and I have no one to ask , no supervisor, no one is responsible but mean while my family is hungry, there is no money because they have me and this company is playing with their money is a nightmare.The nightmereVersion: 5.22.1

Worst customer serviceI wired $1000 to my in-law in Korea. My mother in law is old, so she deleted the text when she got the message saying that she’s got money wired. I chatted with online customer service representatives three times, but still can not resolve the problem. All I wanted was just send her another text. Is it so hard to do? God sake! Promised it will be resent within 2hours in first chat. Second chat, 4 hours. The third after 24 hours, there was nothing they can do... they blamed the partner in Korea. I do not need to hear that. Just fix the problem. Simple. I was very disappointed with their customer services. I won’t use their service again. I am sorry. But they use cheap labors from India. The customer service people do not know what they are talking about. You should train them better..Ask for proofVersion: 5.16

Remitly has made a faithful userMy entire family has always used Western Union to send money to Mexico. Naturally, when I started to need to transfer money from my US to my Mexican bank accounts, I used Western Union. I thought a “quick” transfer was 24 hours. I had a horrible experience transferring a large sum of money with them around the same time that I saw an ad for Remitly and thought I’d give it a try. And I am never going back! The Remitly app is such a streamlined and more modern experience, and my money arrives in MINUTES, every time! I’ve never waited over an hour to receive the funds, and the fastest time was 20 minutes. It’s nice not to feel like your money is floating lost in some wires somewhere out there in the world. I’ll be making sure my entire family switches over, it’s a much better experience from start to finish..HooiiiioiVersion: 5.12

Worst customer serviceDid a transaction and would like to cancel. But couldn’t find the cancel option so connected to the customer service executive, they couldn’t help to cancel that transaction and started saying false information to get this transaction completed. I never prefer to be using Remitly back again for my future transaction anymore and will never suggest to any of my friends. Hope the remitly people can give a well organized, well designed training to there executives of how to help the valuable customers who work hard to pay off there bills by taking the chance of high exchange rates but that’s not helping with remitly customer service staff. So I hope remitly can train some educated staff who can understand the customer needs/questions and solve by providing 100% satisfaction. Good bye remitly..DevopsforumVersion: 4.32

Works as advertised.Just finished confirming a transfer to an account in Ecuador and it worked flawlessly. Only regret I had was not sending a larger amount and saving even more since I was eligible for one *no fee* transfer :( One thing to also consider is the payment method used since it will determine your fee. By choosing a bank account rather than by paying with a credit/debt card, you will be charged an economy fee rather than an express fee which costs about half but will take longer to complete; so if time is not a concern then perhaps that might be the better option. Check the website beforehand to see how much of a difference both the payment method as well as the amount transferred to the specific country will impact the fee charged..FatefulCargoVersion: 6.16

The best app!I’ve been searching for an app or service which can transfer money overseas without charge me too much, take a long time to get the and secure. I am very sceptical when it comes to money, so I need to be sure that my information is safe and my money have sent out securely. I found this app on google and it turns out very amazing! When I used it the first, a customers service called to verify my information and ID is correct. Since then, I’ve been using this app without feeling scared or worried that my money will be stolen. They have express service which your fund will be delivered only in a few minutes! The service fee isn’t too bad only 4$. Plus, This app is very user friendly. I hope this app continuing their best performance and stay superb! Thanks for helping me solve my overseas money problems! 😆.リズヤフスナVersion: 5.2

Old Man in the New World OrderUsing REMITY, other than the cellphone GPS is the best thing that technology has given this 74 year old, who to this day chooses pencil and paper to his computer. Very hard to break old habits, and I think technology, in general, will ruin this Country. That being said, there is nothing in this world EASIER and COMPLETELY RELIABLE than transferring money form my Bank in New Jersey to where I now live, Medellin Colombia. I know there are dozens and dozens of services, but when you are told your money will be wire transferred, and be to you on Wednesday @ 1:34pm, and is available about two hours earlier, you have to tip your hat and say thanks. If everything in life was this easy, my last years would be a lot more enjoyable. A SIX STAR SERVICE, with constant updates..Mr. ADHDVersion: 5.52

Very Transparent AppThis app gives me the confidence when sending money because all the relevant information is available on the app screen while you use it and you don’t have to look around for anything. Also the transfers have so far been delivered as promised..KrishnantVersion: 5.2

Fast set-up and clear communicationsThis is fastest way to send money to Pakistan. Ive tried a few other platforms a few this has the easiest steps and gives you updates along the way. Amazing! Thank you..Runner_boyVersion: 5.41

Frustrating rulesI am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it..DurgaPrasadBaliVersion: 4.14.2

ExperienceI feel really relax while sending money to my loved ones because Remitly made my experience superb and hustle free..KripaBVersion: 5.41

Very recommendableI am very satisfied using this app. Fast and efficient..JmskbnVersion: 5.41

Best money transfer app out thereI use the express money transfer all the time n not even once it lets me down, sometimes i feel its the only useful application i have on my phone. “Life saver”.Mr.kirakVersion: 4.4.1

Disgusting experienceRemitly’s main motive is “Send money to your loved ones when they need it the most” and this is only thing they are supposed to do but fail to do so. It worked very well initially but now it it’s cancelling my every transaction. When i try to add new payment method or update it , keeps on saying that they are unable to authorize cards. Every time i call them, they ask me to talk to my bank or wait 24 hrs and they will fix the issue. I called my bank so many times and everytime bank says there is no problem with my cards and there’s no holding of transactions from my bank side. It’s been months i am asking remitly to fix these issues but nothing. Extremely bad service, there’s no point of being in the market Remitly when you can’t do what you promise to do. 👎👎👎👎.KP_Sandhu4Version: 6.2

Best appBest rates across all platforms.LazzyleoVersion: 6.0

TransferTransfer speed need to be improve. Exchange rate could be better..Kamal2022Version: 5.59

DifferenceBank rate was showing about$208. But send that time was showing about$206 in app.Kashif tigerVersion: 5.93

Lost my Rs 50,000Indian.No costumer service. Nothing organized. Trying to get my money back from last 32 days, nothing works. They even refused to give me SWIFT transfer copy my transaction. I’m going to take legal action against remitly, only option left behind..Sahil-RanaVersion: 5.59.2

Easy, Secure and FastRemitly is great company in my opinion, and the Remitly app is not only simple and easy use, but also there is not any significant fee for transferring money from Canada to India. The exchange rates is also usually good. Thank you Remitly..Kar(m)Version: 5.58

ExcellentI will always recommend it to all. Fast, reliable, secure and good rate..Destiny¥20Version: 5.58

NaserAmazing and professional.Naser ibrahimVersion: 5.52

Thanks 👍Quick and painless unlike western union that treats you like a criminal without even knowing the person.Loki3406Version: 5.50

GoodGood.Sierve1320Version: 5.50

Money transferGood transfer.Quang leeVersion: 5.48

Appreciative and lovely appRemitly is very convenient way for sending money to parents. By dint of this app, we can connect with other friends and relatives too. Due to this, financial status get strong enough where we help our love ones who are supporting whenever we needs . This is one of the fantastic app that I’m using for sending money ..Harmn kaurVersion: 5.48

Reliable appWorks fast and safe for sending money. I recommend it.XAkiraaVersion: 5.48

Great app to send money at a lower rateI don’t know why I haven’t been using this app before. I was sending money to a members of my family in Guatemala with western and it was a bit expensive the fees they charge. With Remitly I can deposit the money directly to the recipient a account. That’s amazing. I recommend it. And it’s easy to use!.GonzopotterVersion: 5.48

Remitly vs westernOn utilisant les deux services remitly est mieux ..LmaghribiVersion: 5.47

AwesomeSuper easy to use. Simple process, you get all the info you need and the transfers are pretty quick..AalexxanderVersion: 5.47

The best app you can useIts so simple, so easy and i honestly do not worry about sending money to my parents anymore. I feel so happy that within minutes the transfers take place and all i pay is 2$ for transferring. Great job guys, please keep up the good work!!.RahulSahaVersion: 5.47

Very good experience I love it ThanksI li.Lali932Version: 5.47

Easy and reliableThe first time I sent money to My parents was through REMITLY. Till now, I have made number of transactions via Remitly. I love this app as it is so easy, quick and trustworthy. Nothing is more simple than this app..N#a#vVersion: 5.47

Great app!Very easy to use and the funds was sent within a few hours!.Naj@89Version: 5.46.1

Best Global Money Transfer AppVery detailed, innovative and user friendly..Vhon JoviVersion: 5.45

Best way to transferThe best app to transfer money to your beloved once.F4 India Law FirmVersion: 5.45

Fast and easy money transfer!I feel money transfers are no more a hassle. The interface is very simple and easy to use!.Nim_sVersion: 5.45

Thanks RemitlyI have used 3 other services before finding Remitly. I find Remitly fast, easy to use … and I like the story of them being the little guys causing a disruption in a multimillion dollar industry. So far every transfer I have made has been perfectly executed. Thanks Remitly J.EspritmexVersion: 5.45

ServiceSuper service and trustable Thanks Remitly.Preet risrVersion: 5.44

5 starThank you very much.m happy with ur services guys.Keep it up good work.thank you Thank you very much.m happy with ur services guys.Keep it up good work.thank you.Happy chechiVersion: 5.45

Best rateBest service fast service.Man this babyVersion: 5.44

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.66

Remitly: Send money abroad Negative Reviews

Terrible Customer Support & Unclear InstructionsI had two issues with Remitly: 1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction. 2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer..WsdxopVersion: 6.1

This app is uselessThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything". They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Jeiison_11Version: 5.76

Bad customer serviceThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Chicken is not my style WuFanVersion: 5.43

Under appreciated Loyal CustomerI’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!.Disrespected Loyal CustomerVersion: 5.49

Loved it until their service made me hate itOn March 5th, I made two transactions of $1,000 each, totaling $2,000, which were reported as deposited into the recipient's account on March 14th. However, upon further investigation, I discovered that the funds never reached the recipient due to incorrect bank account information. When I contacted the bank, they confirmed that the account number I mistakenly provided does not exist. I promptly informed Remitly of this situation, and they assured me that the funds would be returned to my account within three months. Today is July 26th, and I have yet to receive any resolution or response. I have made numerous calls to follow up, and each time I am informed that they will liaise with the bank and respond within 48 hours. This pattern has repeated with no tangible results. One representative even suggested that it is not their responsibility and advised me to visit the bank personally, which is both impractical and unacceptable. This response demonstrates a severe lack of respect for their customers. The last person I spoke with guaranteed resolution within 48 hours, but it has now been 3-4 days without any follow-up communication. The recurring pattern of making promises and then failing to deliver is deeply disappointing. Despite requesting to speak with a supervisor multiple times, I have been met with evasive responses and abrupt terminations of the calls..Mohammed KhuddusVersion: 6.20

Worst customer service everI had sent money out of country many times using this app and over time i have noticed the customer service reps are extremely rude and blunt. They never give you full information or tell you everything that you should know. One of my transaction was on hold and i contacted customer service to ask the issue. He told me it will be approved ones i give him the transaction id or whatevrr needed. HE DID NOT TELL ME HE IS asking to approve a second money order. A day later when i saw two different transactions I reached out to customer service for explanation. Instead of explaining what happened he said i had (in very rude tone) reached out for help after my payments were sent (not true because why would i reach out after it was sent and say there is a hold on it). When i kept trying to explain to him he kept getting annoyed and rude and kept saying he doesnt have my password how can he send the money. I am not old or someone who is new to technology nor i am a Karan. I do many money orders at CVS.. its a bit different but i still have to deal with rude customers but i have never been this rude to anyone even if they were rude to me. Idk if anyone will even read this and say anything but i am definitely deleteing this app becoming there was absolutely no need for any bish to be rude to me and ignore my main concern..Hafsa batoolVersion: 5.73

Worst company everWOW, this has to be the worst company I have ever done business with. My girlfriend and I came to Colombia for a two week vacation. We have lived together in the US for the past two years but she grew up in Colombia when she was younger so she has a bancolombia account. I tried to just send 100 to her account through this app for some extra cash and it said we would have it in 15 minutes which was perfect because we needed it to pay the driver. After 2 hours of waiting the app said it needed more information asking about my job and our relationship. I answered the questions and still nothing. After waiting more and stranded, we call and they said they need more information. They asked how long we have been dating, if we are in good standing etc. I said how we have been dating for years in the US. They said everything was ok and we would have the money in 3-5 minutes. We waited again and it never came. We ended up walking by then. We called again the next day and they said they needed a copy of my passport, my bank information, and all of my bank statements. I asked if they had a manager and they said they did not. At this point I cancel the transaction and used an atm and just pay the fees. This is the worst service I have ever had with any application in my life. AVOID AT ALL COSTS!.D619tVersion: 6.21

Bad service- customer care wasn’t helpful much eitherI did make a transaction using bank account it gave 2 options of delivery 1. Express and 2. Economy I did select express but it took economy when I went to next step on the final page it said transaction is in progress and delivery is economy and showing deliver for next Monday it is one week from now. I am using express to make sure to send transaction with in minutes. When I connected with customer support through the chat option, I gave reference number too he asked me to start over the transaction again. I cancelled current transaction and processed it again and it still did the same it took economy by default though I selected express. When I say this in the chat they say I am going through bank account and it won’t transfer immediately so asked me to do it using debit or credit card. I asked if it won’t do express transfers when using a bank account for funds transfer why does it shows me 2 options in which one is express when it is not meant to do so. They don’t have a answer all they said is we will make this issue as a priority for you. I did add debit card and it still does the same. I got so frustrated and cancelled my transaction and when through other money transfer application. Remitly got worst service..3392123Version: 5.91

Don’t Risk your money on this site.I made a transfer to my bank in January 2024 through the app. A week later the cash had not reflected. I contacted Remitly and they said that they already sent the money and the only way they can help is by me providing my bank statement. This is weird since they cannot contact the bank by themselves yet they are partnering with them. I have them my bank statement nevertheless and the told me to give them a week for investigation. A week passed and they did not get back to me. I reached out to them after 2 weeks and they assumed that I had not lodged a complaint and started asking me again for a statement. After being furious they said that they will look into it I give them 3 days. After a month I got back and they again started acting like they don’t know my issue. 6 months later I follow up and they tell me that my bank is taking too long to have my money disbursed. I request for a reversal and they tell me I give them 3 days to investigate. I request the manager or any concerned person contact so that I contact them directly after the 3 days, they decline. I still haven’t gotten my money and I don’t think I will ever get it and they don’t want to admit that I will never get it. So If you want to risk your money then work with this app. This is a honest review.DsaaaaaahVersion: 6.17

Stay awayI opened an account using my Fidelity checking account as form of payment, then after a test transfer I applied for an upgrade to Level 2 or 3 because Level 1 is restricted to very low dollar amounts. After dealing with four different csvce reps I am frustrated: they claim that Fidelity is not a retail bank and that they can’t accept it. They seem not to understand that the very purpose of Remitly is to bypass or replace retail banks. Customer service is really poor and their agents lack training to even recognize an statement of account ( I provided 3 different statements and was told that they “were not statements..”) I did a couple if trial remittances and they went well and were credited in one day. When I tried a 3rd remittance to the same account for a larger amount it did not work : they just hold onti your money for weeks without credit to beneficiary nor refund. After a week waiting for credit a customer service rep told me that they needed copy if my id and proof of funds both of which Remitly had from the time I opened my account. Very sketchy people. You can also see in their response that they do not allude to my issues and just talk about privacy (???). Stay away fron these people if you value your time and your money. Use a different app or just use Apple pay or Paypal.Zorro...Version: 5.49

WORST CUSTOMER SUPPORT EVERThis app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!.Bren BrearVersion: 5.15

This goes out to all Africans people…. Stop using this appI have been using the service for almost 3 years now and always send money to Ghana for a project I was embarking on back home, just last week I sent an amount of $2,300 the money was deducted from my account successfully. Then called them to increase my daily limit bcs I need to quickly send more money, the agent I spoke with was very rude and disrespectful but I kept my cool but after I got off the phone and tried to log in to my account I saw it was not responding then I called but just to hear my account has been blocked bcs they suspect fraud. Then I said how could that be you have all my details on the account why don't you reach out to me or do your investigations first before closing the account? And also after a while, I received an email saying my transaction has been canceled.... Well since you guys have no respect for your customers and have decided not to return my funds back into my account my lawyers will respond to you guys shortly and also you will hear from BBB ( Better Business Bureau ) it's about time you guys respect the people who uses your platform....... The name of the agent who did that is called Archie an Account Specialist..... Refund my money.JoeyniteVersion: 5.60

HORRIBLE CUSTOMER SERVICEPlease, please, PLEASE. Do not use remitly. I had use the app some time ago and had activated my account. Everything was fine and I was able to do transactions without a problem. I tried to do a transaction like a week ago and was told my account was locked and had to contact customer service which I did but they could not do anything for me. They suspended my account without a reason and when asked about it, the person on the phone kept on telling me she could not do anything about it and my account would be permanently suspended. When asked why, she could not tell me anything because “of your protection.” ??? What does that even mean? How can you not tell me the reason for suspending my account and on top of that tell me its because of MY PROTECTION. This was a very unprofessional way of handling the situation on their part. The customer service agent kept on telling me that if I wanted to get an answer as to why my account was suspended, I needed to read the user agreement which did not answer any of my questions. WHAT A HORRIBLE APP AND CUSTOMER SERVICE. I have been reading some of the reviews, and this is a reoccurring issue that needs to be addressed! PLEASE THINK TWICE BEFORE USING THIS APP..Elduro97Version: 5.60

Very unprofessionalI have used Remitly to send three times. The first two times went without trouble. The third time, their agent called me to verify my relationship with the receiver and the purpose of the funds. They went on to ask some questions that I don't believe are reasonable. They want to know when and where I last met with the person and why I am sending money to that person and not anyone else. After all the questions, the agent said the verification was completed, they approved the transaction, and the funds would be processed and sent. They charged my card right after. However, the next day, my transaction showed as canceled, and my bank card was still charged. I called customer service, and they said they couldn't approve the transaction at the end (even though they called me asking all those questions and said everything was good to go), and the refund would be issued the same day or in 24 hours. And now, three days later, I'm still waiting for my refund. I have called them again, and a different agent has a different story, telling me that I need to wait 10 days for my refund. This is unacceptable and unprofessional. They don't care, and they lie..NiNEOZ_Version: 6.6

BAD SERVICE!!!!! BEWARE!!!!If I could only give them a negative star, I would! Took them forever to process my refund! Agents are rude and can't give me a direct answer to my question where my money is! Even blamed my bank and Apple Pay were the ones holding my reimbursement! I waited 17 business days before I received my money back! And that money was meant to be used for emergency purposes! If I hadn't involved my bank and put in a dispute on this transaction, they wouldn't probably lift a finger! I was lied to again and again about where my money was, who had it, and when the refund was really processed! The audacity of them asking for a bank statement proving that you haven't received your money yet! There was even one agent who told me I was not allowed to send money to a business account and remitly was not allowing a business transaction and it is the policy. I did not see that on the policy. I took a screenshot of the conversations I had with the agents. It is so frustrating not knowing the truth where your money is and if you'll ever see it again. I entrusted you with my money, but I learned the hard way that this app is not reliable AT ALL and will just disappoint you..Kath050415Version: 6.18

Do not use RemitlyPlease don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money. I was so disappointed that I immediately uninstalled the app and decided never to use Remitly again. Advice to Remitly: The customer service is the worst. Please help your loyal customers or else all the other money transfer services that give better rates and smoother transfers will soon take over..DonotuseremitlyVersion: 5.7

Horrible ExperienceI absolutely hate this app and the customer service that accompanies it. This was my first time using this app and I completed all the verification processes successfully only to have my transaction put “on hold” with no explanation as to why. I then called their customer service, as instructed, whom asked a bunch of questions interrogation-style and then put me on hold for almost an hour. At the end of the call, the representative for whatever reason decided not to allow me to transfer the money and closed my account without any explanation. I asked why and was not given an answer. You’re literally at the discretion of the representative you speak to as to whether or not your transactions will go through. Nothing else. There was absolutely no reason for my transfer to have gotten rejected. The representative did not give me a valid answer and refused to answer. What is the point of having an app to send money to family and friends if you don’t want people to use it for that reason? It seems they run on discrimination and speculation to pick and choose who can or can’t send money. Horrible..PretendingtomakeamendsVersion: 6.5.1

Supports scammersRemitly is a safe way for scammers now a days to get your money and never hear from them again. Happened to me as well. I got scammed for almost $400 that I worked very very hard for. I should’ve read these reviews before I decided to use this app. Customer service is THE WORST you can find out here. They hang up on you if you have any issues and they say they will call you back and never do. They have canceled my remitly account in order to keep me from getting into the account. Which makes no sense. This app supports fraud that is being committed over seas. Once your money goes through couple of clicks your money will be gone forever. Remitly and people that work for remitly refuse to help you with any help that you need. Even though the company policy says that if there’s any issue with transfer., they can give you a refund within 180 days. DO NOT BELIEVE THIS. Once your money gets through remitly, it is gone. I have been trying to get in touch with customer service for the past month now regarding the refund that I requested literally a day after it was done and they won’t help. BE AWARE..DhrmrtnVersion: 5.44

Getting ahold of them is a pain!I got the app to send money to family in need in Brazil. I’ve had the worst experience with them so far! I sent MY MONEY to Brazil a week ago and it’s still “in review” by the partner bank which is bull cuz I payed the fee to have it available right away! I’ve sent them all the information they requested and keep calling them to see why my transfer is at a stand still and it takes over an hour before someone answers and most of the time they close the phone on me before it gets resolved! I have to go through the whole process all over again! It’s still not resolved and it’s been a WEEK! I’ve been calling everyday and it’s the same everyday! I don’t have the time to sit here babysitting them just so MY money could be released to MY family member! Money is going towards my elderly grandmas care who is very sick and this app is making it that much harder to those who are taking care of her without the needed funds. This is my first and last time using this app! Ridiculous!!! I’m going back to using trusted old WesternUnion.Fed Up 😡Version: 5.37

The worst app to solve problems.It turns out that my Remitly account was "suspended" due to suspicious activity. I call for that problem solved with my account, it turns out that the one who takes care of me for the first time with that case tells me that my debit card cannot be removed from that account because according to them it is "suspended" and that apart from that I cannot put that same card back because it is in an account "suspended" according to them and that Second time I call and who takes care of me this time, if you tell me that I can open a case to recover an account, with a duration of 72 hours. Supposedly they opened the case for me and they would be calling me or sending me an email, things that I never received. Weeks passed and today I decided to call again and the only thing they knew how to tell me was that the "Customer Protection Department" made the decision not to reopen my account. Now they can't remove my card from that supposedly "suspended" account and I can't add it to a new account, because it's already in an account. 🤡.Yelymo21Version: 5.73

Zero star serviceI made or should i say tried sending money to my family. Money is taken out if the account right away and the next moment they tell you we are reviewing it and its not a big issue. Got a call from seriously dumb guy asking questions like he is doing me a favor by doing his job. You guys need to remind him that we by using your service are paying part of his salary. If he is being asked to do his job for free, he should look somewhere else, After I provided him everything he needed, fast forward day 5 they still have put my transaction in review. For God’s sake its a really small transaction Imagine what you guys would do to a large transaction? Have a fit, close the company or call your therapist? Whenever I chatted to customer service they didn’t have an answer, they even don’t tell you where is the problem, their answer is “we have talked to the proper department and it will be done” What is proper department Seriously pathetic Cancelled the transfer and will never use this service again!!!!!!.SwasifVersion: 6.25

Zero star, terrible serviceI hardly write reviews but I am being frustrated. I sent fifty-five dollars to a family, and they never got it for over 3 days now. I called the customer care service the first day after few hours of the transaction, they told me to wait 24-48hrs. I called everyday but they kept saying the same even after 72hrs from the first day of transaction. It was an urgent money about life. The app messed me up and even while I type this review, nothing has been done. I even told one of the customer care that I wanted to cancel because of the delay, she told me that I should not even think of it because it is a 50-50 chance and that it takes up to 10 business days for their transfer to go through. One of the customer care even hung up on me while I was put on hold. The chat is nothing to talk about because they dont even respond until you call. I'm sure you are reading this review after they mess up your transaction. Remotely isn't for urgent money transfer. The service is bad..GbheymiVersion: 5.95

Circulatory Dysfunctional SystemI am very disappointed, disgusted, and upset of how they conduct business. While I have read reviews and reports indicate fraud (which I may be leaning towards) or rudeness, which I did not receive that on this end. However, it took this company 1 hour of circumventing the truth or to tell me that my beneficiary has to reach out to another company to obtain funds. They literally sent me to six different agents and no one knew what was going on and I had to explain it t to each individual agent. To be honest I am terrified and frustrated. I don’t even want to tell my sister to contact the other company because then there might be additional issues. I don’t think this company is outfitted to provide sufficient and competent support to their customers. This is very sad and I’m so scared I nor my sister will even get the money back. Now I have to reach out to my lawyer to iron these kinks out. Their cyclic dysfunction system called customer service have no clue because this would not have happened with PayPal or Western Union..Aliyah LawrenceVersion: 6.21

Terrible service to long time customersI used the services of this app for several years. Then I started to send transactions more often due to medical expenses of my relatives. So this people started to ask me for personal information like ID , social security number at first I agree and provide some documentation but then they asked me for my bank statement?? Like seriously who they think they are??? I refused to share my personal information, and they wouldn’t let me send money. So I took my business to a different company. There are better companies out there than this company I recommend MoneyGram, BarryMoney, WorldRemit, Elektra just to name a few. STAY AWAY FROM THIS COMPANY SINCE THEY ONLY CARE ABOUT MAKING MONEY AND NOT TO CUSTOMERS. To Developer. I understand perfectly about regulations. That’s why proper identifications are provided but to ask more private information it’s not right. YOU got no right to ask for more confidential information that not even government agencies ask for. And for that more customers will stop using this service..MC23232323232324Version: 5.57

Transaction orderI’m trying to send money to myself in a small country in Africa. It gave me options that won’t work for any real amount of money (cash or mobile money or debit card deposit). This isn’t 1990 I don’t need cash. I need money to be sent by eft. EFT not an option. Mobile money not an option because I’m sending too much. Cash not an option because it’s crazy high fees here. So I try for depot card deposit. I have jo idea of debit card deposit will work because I’ve never heard of it. But the app reassured me that it will warn me if my card doesn’t accept deposits. I go through the whole process. Says moneh will be delivered in 5 min. Then one minute later after taking the money it says no actually you card doesn’t do debit deposit. But they’ve already transacted the money. Now I have to call my bank to increase my daily limit because they ran the debit without checking to see if my card accepted a deposit. Won’t use again..MaidmedicineVersion: 6.12

Awful serviceAwful, horrible and disappointing, after years using this company still having issues when I’m trying to send money to the same recipients I always had sent in the past. Lately I try to send money to my father on Saturday June 8th 2024 trough cash pick up and you guys rejected the transaction, then I try to send the same money trough a mobile app to the same recipient and you guys also rejected🤯 then I said you know what let’s change the recipient to my sister that is also a person I had sent money in the past multiple times and after three 3️⃣ days you guys also rejected the transaction. Really bad you guys are not accomplishing your promises about the time and accuracy of each transaction. I advice to people to please try to avoid this company if you have to sent money to a family member and it’s an emergency. You will be wasting valuable time and there’s a lot of other companies out there that are willing to provide a better service for a better price..Jorgeee C.Version: 6.17

Very disappointed.We have been a loyal customer for years whilst in UK , now we have moved to the US and was happy to see that Remitly is here; Have managed to send money from US to UK no problem, but our 5th transaction was put on HOLD for verification, drivers license (North Carolina) and passport was provided —- still the guy who handled the call decided to cancel the transaction; I have explained how important this transaction as it’s for a mortgage payment … We’ve only been in the US for 5 months and not familiar with other Remittance Company and as mentioned We have this “loyalty” with Remitly… As a Husband and Wife the guy on the phone ( i will not name him ) keep saying that my wife should NOT share information to others, well I’m the Husband and The guy have talked to my wife to confirm details…. Call handlers should have “ common sense “ .. and probably some more training, in your end it might be just a normal transfer/ transactions but for us its the urgency and importance of the money that we are sending.. Jhune & Sherill.Gap’sVersion: v6.11

Bad performanceI have been a customer of Remitly for some years now. I thought they were good with their work until I made a wrong transaction. As soon as it happened, I reached out to them and my service provider to find out if the funds could be reversed. Fortunately, my service provider(MTN) informed me that the funds have been frozen and the only thing Remitly needs to do is to send a mail to that effect. Rest assured, I will get my money back on the 30th of September 2023 which I communicated to them accordingly . After several calls to Remitly about the status of transaction every week, they kept giving the same feedbacks- it’s being worked on and their agent will reach out to me in 48 hours” only to find out this morning 7th November, that the funds cannot be reversed because the recipient has withdrawn the money. I asked them “why wouldn’t the recipient withdraw the money if the funds have been sitting in the account for more than a month”. I think I am done with them..BoimykeVersion: 6.3

What costumer service?So reached my limit, tried applying for tier 3, sent documents, apparently it’s not complete, a representative calls me at 3am, yes 3am! (being nightshift and since i was at work i let that go) she was ask supporting documents. i told them it was 3am and i was at work. she them sends a link where i can download the documents. which of course i can only send 1 page. of course she calls again at 9am waking me up midsleep, despite my groggy sounding voice, instead of apologizing and calling later she says “you only sent 1 page of a 14 page bank statement, we need all of it.” and yet again, she sends same link! i sent a message stating the problem, she never got back to me and rejected my application on the grounds that i did not submit my documents. tried chatting with a representative asking how long will it take before i can send money again, “let me check that for you.” and left me hanging. Remitly is a good way to send money, but their costumer service is the worst..Ciao1174Version: 5.93

Horrible experienceI saw an ad for Remitly and decided to give it a shot to send money to Brazil. I used the same banking info for the recipient (I send money monthly) that I used in the past with Xoom, Western Union, and Ria but Remitly kept saying it was incorrect and kept blaming me for this issue. They couldn’t tell me exactly what was wrong. They kept emailing the recipient bank and never got a response and that’s all they would do. Remitly kept resending my transfer the same way expecting different results but the transfer would still get return. They said they would call me but never did, I asked for a manager to call me and they would never call when promised. After 2 weeks of waiting I gave up and asked for my money back. Not only I wasted my time but also lost money since when I finally made the transfer (using a different app) the exchange rate was way lower than 2 weeks earlier. Horrible service. I’ll stick to the other apps I mentioned earlier. Lost a customer for ever.---juancho---Version: 5.42

Can't sold problems with bank in VietnamIt hurts my feeling to see my loved one have to go to bank too many times (4 times and 8 banks locations, more than one week until the day she fights to get that money) to get one small amount of $ I sent them. The app let me pick one bank to transfer $ to $ but then the bank in Vietnam said they only work with Western Union (??) and only transfer VND not USD (??). I chose to change to another bank. This time another problem. There's no place in the app to write my family member's MIDDLE NAME but bank in Vietnam requires middle name. Customer service promised to add middle name but did not do it until the last effort. Even after all the efforts, my mom still got trouble because bank employees find other flaws from the order of names to the old and new address bla bla to prevent her from getting money. She had to fight for it. This is ridiculous. Never seen this when I sent money with WU.Vipva2912Version: 5.48

Worst TreatmentI have been using this app many years and have sent thousands of dollars. All of a sudden I get a message saying my account got suspended. I called customer service and no one can give me an explanation as to why my account got permanently banned from the top. They said that they are not allowed to tell me why my account got suspended. I never use credit cards. I’ve only use my checking account to send money and I have spoken many times to different. Agents and they are constantly telling me that they cannot tell me the reason why my account got permanently suspended from the top. I have relied so much on this app to send money to my family and friends. Now I get told that I am blacklisted. With no reason or explanation at all. Because of this, I am giving zero stars for the worst customer service in the world. This app is a joke and should not be downloaded because also of hidden fees, which should be free. Do not download. I do not recommend..BrooklynRangerVersion: 6.25

Choose a different companyThey change their terms of service without letting you know then suspend you account and when you ask why they say they don’t have to tell you why, I don’t understand what happen to consumer rights. Been doing the same thing for over a year every week and now for some reason I violated a terms of service. They won’t tell me why, horrible customer service, their website says they will review it but the customer service says they don’t do that, so they lie on their website, don’t communicate when the rules have changed, I just used western Union to do what I always have done and it went through I even asked them on the phone if I am violating any rules between my country and the recipients country and they said no. Guess this company just picks and chooses who they let use it. Save yourself the headache for poor customer service and lies go somewhere that actually cares you are supporting family back Home..Truckermoose35Version: 6.14

Rude callersYour call centre staff Raine is plain rude, arrogant, mannerless, doesn’t tell their name, defiant and think remitly is never at fault. Unbelievably she also hung up as soon as I gave the feedback back to her. Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional.San_77Version: 4.22

Please dont use this appI used Express way to send the money to my family. As per their(Remitly) commitment if you use express way to send the money the funds will be available within 10-20 mins. But what really they do is they charged money from customer and don’t send it to their families and after you contact the customer service they would say we can’t do anything you need to wait for 24 hours for the information that why money isn’t available till yet . This happened to me. I want to alert all users. Please use some other method to send money so that they couldn’t cheat on you.Mrlove singhVersion: 5.36

Very frustratingThey put a hold on my credit card even though the transaction went through and there was no issue. I cant reach out to them through email, phone or chat. Worst service ever !! Will never try again..ShaheerpakVersion: 5.11

Bad serviceIt was the bad service i have ever recieved . I want to send money to my home and its urgent they guys are keeping my funds on hold , its totally stupid . Never sending money with this app again..Jassgill1Version: 4.20.1

Worst app everThis has been the worst app by far i have ever used. The doble check it does takes forever, 24hr to tell you a piece of id you uploaded to verify your identity is not valid. If you’re in a rush and need ti send money to your love ones you won’t be able to. Strongly recommend not to use this app. It’s nit worth your time..Papito970808Version: 5.11

Not exactly safeIf you choose to send money abroad and accidentally get the receivers banking info wrong, there is no turning back. The money is lost and there is no getting it back. Which is not exactly the safest way to be handling money..ThemalluswagVersion: 5.46.1

Pathetic serviceI transfers from to India with remitly’s promise to make funds available within 15 minutes as I paid extra fee and credit card payment. However, after 24 hours their rep says it’s not our fault that bank is not crediting beneficiary’s account in Indian bank. Are you guys serious ? Shame on you. I recommend use Xoom instead at least they have credibility..Aman70077Version: 5.35.2

⚠️Used to be a great appUsing Remitly for years, it used to be fast and reliable but NOT ANYMORE. lately started giving me bad experiences in order to complete the transaction need to call their customer services. Their quality of services hit the rock bottom Not recommended anymore..HhhhhjjdvdvsvVersion: 5.28

Privacy policyPrivacy policy needs to be revised. How your personal account information can be accessible to thousands of agents setting in the world while they shouldn’t have the access to that. I am waiting for remitly.ReD EyZVersion: 5.28

I loose money by choosing remitlyI was a big fan of remitly earlier and regularly used And yesterday i sent money and the money is nowhere. Use bank money transfer that actually safe, not private remitly. They are saying they sent correctly. But my beneficiery still not recieved money. They are saying its on beneficiery bank they are verifying. I ususally sending money from bank money transfer. No issue there This is the second time i a m getting this kind of issues. Please choose bank money transfer not remitly.Nuhman VythiriVersion: 6.24

PLEASE PLEASE. NEVER USE THIS APP ABOVE 10$ (LOST MY 3200$, PLEASE PEOPLE DON’T BURN YOUR MONEY)Very Childish app. No space for human error. Just asked for account number once and if that you entered wrong, there is no way you can get you money back. I am definitely not gonna use Remitly in my life ever again. I would also encourage other people to not to burn money on any random phone applications. This is a standard faulty application with no space for human error. It never asks for account number twice to confirm it. It requires all the other information like name and IFSC code and everything. Which they don’t even use for transfers. I will always do bank to bank standard transfers. THIS IS WHAT I GOT FROM THEM AS A SOLUTION “I wanted to provide a bit of clarity regarding the IFSC code you see on the proof of disbursement. The code is linked to the wrong recipient account number that was entered during the transaction. Unfortunately, this is automatically tied to the recipient’s bank account number used for the transfer”. IF IT AUTOMATICALLY TIES WITH ACCOUNT NUMBER THEN THEY SHOULD NOT ASK FOR IT WHEN CREATING RECIPIENT’S PORTFOLIO. IF ACCOUNT NUMBER IS THE ONLY THING WHICH IS IMPORTANT TO THEM THEN ASK IT FOR AT LEAST TWO TIMES AND MAKE CONFORMATION. IFSC CODES ARE THERE FOR A REASON. THEY ARE JUST NOT THERE ON BANK PASSBOOKS TO MAKE THEM LOOK FANCY WITH ALL WEIRD LETTERS AND DIGITS. EVERY BANK HAS UNIQUE IFSC CODE. THAT’S HOW THEY DISTINGUISH DIFFERENT BRANCHES OF SAME BANK ACROSS COUNTRY. THEY DIDN’T EVEN CHECK RECIPIENTS NAMES. MY FATHER IS MAN, MONEY YOU TRANSFERRED IS WOMAN. I AM JUST NOT ABLE TO UNDERSTAND THE FACT THAT WHY THEY ASK FOR IFSC CODE, IF ACCOUNT NUMBER IS THE ONLY DECIDING FACTOR TO LINK IFSC CODE AUTOMATICALLY. THEY NEED TO MAKE A RECALL ON APPLICATION AND WEBSITE. FIX BUGS, DEVELOP IT AGAIN AND MAKE IT PUBLIC AFTER. I CANNOT EVEN IMAGINE THAT HOW MANY PEOPLE COULD BE THERE WHO LOST THEIR MONEY DUE TO THIS FAULTY BUSINESS..DVL9088Version: 6.24

Worst appI got scam for one thousand dollar they sent my money to someone else who i dont know and i am preety sure that this transaction i done someone from remitly . How’s that possible?.VvkchanderhVersion: 6.2

GlitchI sent some money to my friend in Philippines, transaction got cancelled due to my bank account voided it, remitly still took my money. I need refund please..Benjamayne09Version: 6.2

App does not workJust gives me white screen when I open it..Ashu1919Version: 5.59

Latest version 5.59Hello Remitly members There is an issue with this new version I guess . I did 3 transactions in past .now after 3-4 months , I am trying to make a transaction and I am unable to open the app now with this version . I haven’t used remitly since couple months . Is there something that you can help with please ..NdjdusjdbdVersion: 5.59

Platform SlowPlease update your website. Loading too long and very slow.UnbreakablecrushVersion: 5.47

Sneaky and bad serviceI downloaded Remitly at the begining rates were competitive, and the more i used it exchange rate kept going down despite google rates rates that are way worse then other similar companies which are way better at exchange rates so far ( not naming them) . Which means once they win your trust they steal..This app is scammVersion: 5.46

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