Remitly: Send Money Abroad Customer Service

Remitly: Send money abroad Positive Reviews

A Reliable and Efficient Money Transfer ServiceI've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service..Dr. Clifford BroderickVersion: 6.21

Very bad services support.I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone..El papi proVersion: 5.14

Welcomed ChangeI have had a love-hate relationship with one of the other big Remit services for almost 4 years now. After all of the ups and downs, hiccups and speed bumps that I had thought I had to tolerate to use a safe Remit service, I open my app the other day to find I couldn’t use it. Customer service via chat was vague and non-transparent about why, and eventually the agent just told me to have a nice day and disconnected on me! I have extended family in the Philippines and often to remit money to them almost daily. So this action is more than inconvenient, it was almost immediately a stressful emergency. Then my wife told me about Remitly. It literally took less than five minutes from downloading the app to sending my wife G cash to pay the bills! For free!!! No fees, no tricky bait and switch, no complicated referral plans just simply no fees! Not only is this app safe and trusted (Philippine OFW’s have sworn by it for years), it is very comprehensive and super easy to use and takes the anxiety out of sending money around the world when it absolutely has to get there. 10/10 recommend this company..Patch1326Version: 6.44.1

Remitly preferredI have been using Remitly for a long time now so far I haven’t had any scams any problems of that sort. I have sent money from USA to Nigeria, Zambia, Dominican republic, Pakistan, etc. The problems that I have had I have been able to contact customer service 24 seven through Chat or phone. One instance I sent the money to the wrong bank. They said it would take up to a week, but the problem was solved right away, I did keep calling and chatting with them, and letting them know my concern an urgency. I have a current issue now, but the problem is the bank has received the money for the recipient and they are the problem right now but Remitly has done their work so far. I am very happy with the customer, service and support. I have tried other apps and services in town and so far this is my preferred. The most I have sent is $2000. I sometimes have not been easy on the customer service when I have an issue but we always end up working it out and I appreciate that. I appreciate their customer service. Thank you. God Bless. Update: 2025 it’s still reliable..Yn2022Version: 6.44

Seamless International Money Transfers with Remitly!**I recently had the pleasure of using Remitly for an international money transfer, and I must say, my experience was outstanding! The app is user-friendly and incredibly intuitive, making it easy for anyone, regardless of tech-savviness, to navigate the process. One of the standout features of Remitly is the variety of transfer options available. Whether I needed to send money quickly or preferred a more economical option, Remitly had me covered. The transparency in fees was refreshing, allowing me to choose the best method without any hidden surprises. The speed of the transfer was impressive. My recipient received the funds within minutes, which was crucial for us. Remitly also provides real-time tracking, so I could keep tabs on the transaction and ensure everything was proceeding smoothly. Security is always a top concern when transferring money internationally, and Remitly's robust security measures gave me peace of mind. Knowing that my personal information and funds were safe made the entire process stress-free. Customer service was another highlight. I had a couple of questions during the transaction, and the support team was responsive and helpful, addressing my concerns promptly. Overall, I highly recommend Remitly for anyone looking to send money internationally. With its competitive rates, fast transfers, and excellent customer support, it has truly set a high standard in the world of money transfers. I will definitely be using Remitly for all my future international transactions!.Sawsan Masa’dehVersion: 6.21

An inexpensive way to transfer money overseasTheir app and website is simple and direct, except for changing the country the Recipient do you want to send the money to. It took quite a bit of searching around to find out that I had to go to settings in order to change the country first and then I could find the recipient that I had previously sent money to. If you look under history, only the recipients in the country the country that’s presently selected will show up. So that way you cannot switch back-and-forth between different recipients. Without going to the settings and changing the country. Took a while for me to figure this out and the software in this case needs to be corrected to make that simpler. Other than that it draws money directly out of my bank account and only charges a very low fee if I do that method. There is an option of sending money by credit card or debit card, but you’d have to check with your bank about the charges involved with sending money to a foreign denomination. I just go with the less expensive simple withdrawal from my bank account..Study the BibleVersion: 5.45

Forget to send funds within the week if not MondayI have been using this app since more than a couple of years now. I hardly had to interact with their service representatives since the app has a very good user experience. It just i got used to the waiting for refunds when the transaction is cancelled for any reason. Not everyone has that parience to wait 3-4 days to get the funds back. The Economy transfer time (which is actually below the current market exchange rate) takes minimum 5 days to complete. And if started on Monday, it reaches the other end on Friday. Otherwise it will be received next week, if started the transaction after Monday of any week. It’s ridiculous to take so much time. The funds gets deducted from the account within a day and another 4 days you just wait to get it delivered. I really hope they deliver the money to the recipient within 2 days, but in reality it’s not the case. On the other hand, for the same delivery account, if used the express option, the funds get delivered within 10-15 mins. Which is a pretty good option if you are in hurry and ready to lose some more $$ on exchange price..Ro-hitmanVersion: 5.44

A Refreshing and Convenient Remittance ExperienceAs someone who frequently uses money transfer services, I have been thoroughly impressed with the recent updates made to the Remitly app. It is evident that they have made significant efforts to enhance the user experience, resulting in a much smoother and more enjoyable experience for users. These efforts have been highly successful. The integration of ApplePay is a significant development. ApplePay has significantly enhanced the ease and trust of making transactions by providing convenient and secure payment options. Remitly has adapted to the modern expectations of its users by incorporating a feature that has become a staple for many. This is a positive development. Furthermore, the user interface has undergone a significant improvement. The navigation system has been improved to be more intuitive, and the sleek design enhances the experience of sending money to make it almost enjoyable. In contrast to other platforms such as WorldRemit, finding essential information on this platform is straightforward and easy to navigate. Remitly has not only caught up with WorldRemit, but has also exceeded expectations. They have shown their dedication to user feedback and are committed to constantly improving their services to meet the needs of their customers. I highly recommend Remitly if you are looking for a money transfer service that provides convenience, a user-friendly interface, and features such as ApplePay integration. It is evident that they are committed to delivering an exceptional user experience..TusgalVersion: 5.90

They Fixed Bug - I can send money again to my wifeFor a few weeks I was panicking because none of the customer support people were able to help me with my problem. Each time I had issues sending money to my wife. After 2 years no problems, suddenly the name was wrong. They said the bank in her country kept giving an error message. Which was not true. The internal system had some error and it appeared that way. How do I know? Because when the employees manually copy and pasted the recipient name on their computers, the transfer went through fine. So there was a bug in the system somewhere. I’m just happy they fixed it. Some girl sent my case up to a higher level for investigation. So someone with computer programming/supervisor experience could see what the error was. I think this helped a lot. I love Remitly. Best rates. Fast!!! And the support was always helpful..Revan1123Version: 5.70

Be careful about this companyI wanted to increase my sending limit to tier 3. They requested my Govt issued ID, SSN and Bank Statement which I sent over to them, I sent over a screen shot of the first page of my bank statement the information on this page includes, Acc name, Acc Number, my PERSONAL ACCESS NUMBER, Balance and a few transactions. They went ahead to reject it citing I needed to send a PDF copy of my bank statement. Why does your company need a PDF format of my full statement of account? I don’t know what you are using this sensitive documents for or what database you store them that might or might not be vulnerable to hackers. You guys have a lot of questions to answer. I am penning a letter to FTC. I called their customer service to fully understand why they needed a .PDF copy and not a .JPEG or .GIF or .DOCX none could explain why they needed it. They said it’s to protect their integrity, what about my privacy? Somethings is wrong..Appealing to AppleVersion: 5.29.2

Safe, efficient, & trustworthy way to send money internationally.I’ve had such a great experience using Remitly for sending money internationally. The process is incredibly simple and fast, which gives me so much peace of mind when transferring funds to my family abroad. What I appreciate most is how transparent everything is from fees to exchange rates ,there are no surprises. Transfers usually arrive on time (often even faster than expected!), and I love the ability to track everything step by step. Their customer service has also been reliable and helpful whenever I’ve needed support, which makes a big difference when dealing with something as important as sending money. I truly recommend Remitly to anyone who needs a safe, efficient, and trustworthy way to send money around the world. It’s made staying connected and supporting my loved ones so much easier. 💛.Nina MotelliVersion: 6.64.1

Worst customer service ever!I had done transactions in the past and everything was good, but I messed up on the account number one time, so I tried to cancel it and they told me their parent bank wouldn’t let them cancel the deposit, that there was nothing they could do at the moment, but their refund and cancellation policy states; “You can cancel for a full refund anytime unless the funds have been picked up or deposited”, so this is a lie, you can’t cancel the transaction at anytime because their customer service people don’t know how to do this, they told me they sent an email to someone else to cancel it and that it would take 2 days for them to be able to do anything, the money went into the wrong account in 4hrs. It’s a good app, but make sure you don’t make any mistakes whatsoever or you’ll end up losing your money completely..ElpasadosevaVersion: 5.63

Connecting Loved Ones Around the Globe with Ease - Thank You, Remitly!I am beyond grateful for the exceptional service that Remitly provides in bridging distances and connecting hearts across the globe. Living far from family and friends can be challenging, but Remitly has made that challenge a bit easier to bear with its convenient and reliable platform. From the very beginning, the user-friendly interface and intuitive steps ensured a seamless experience. I was particularly impressed by the speed and efficiency with which my transactions were processed. What used to be a stressful ordeal is now as simple as a few clicks, thanks to Remitly. The real-time tracking feature is incredibly reassuring, allowing me to monitor the progress of my transfers until they reach their destination. Thanks to Remitly, I can now share special moments, provide financial support, and stay connected with my loved ones no matter where they are. It's not just about transferring money; it's about maintaining those precious bonds and being present in each other's lives despite the miles between us. In an increasingly globalized world, services like Remitly are invaluable. Thank you, Remitly, for your dedication to bringing family and friends closer together. Your service truly makes a world of difference. Warm regards, Cassie.Tasteful mountainVersion: 6.15

Worst customer serviceDid a transaction and would like to cancel. But couldn’t find the cancel option so connected to the customer service executive, they couldn’t help to cancel that transaction and started saying false information to get this transaction completed. I never prefer to be using Remitly back again for my future transaction anymore and will never suggest to any of my friends. Hope the remitly people can give a well organized, well designed training to there executives of how to help the valuable customers who work hard to pay off there bills by taking the chance of high exchange rates but that’s not helping with remitly customer service staff. So I hope remitly can train some educated staff who can understand the customer needs/questions and solve by providing 100% satisfaction. Good bye remitly..DevopsforumVersion: 4.32

NightmareIs a very bad company to trust I send money on Thursday sept 10 within the hour the money was out of my account and they had said delivery will be on Saturday sept 12 in the morning , I try calling no answer I text late afternoon they said they’re going to send a email and today my transfer is stop and my elderly mother has no food I send money every week to Dominican Republic via xoom or western union never had this problem I ask if I can get my money back and they said up to 10 business day that’s more then two weeks and I have to wait until I get pay next week on Thursday I don’t know what to do and I have no one to ask , no supervisor, no one is responsible but mean while my family is hungry, there is no money because they have me and this company is playing with their money is a nightmare.The nightmereVersion: 5.22.1

Very Transparent AppThis app gives me the confidence when sending money because all the relevant information is available on the app screen while you use it and you don’t have to look around for anything. Also the transfers have so far been delivered as promised..KrishnantVersion: 5.2

Fast set-up and clear communicationsThis is fastest way to send money to Pakistan. Ive tried a few other platforms a few this has the easiest steps and gives you updates along the way. Amazing! Thank you..Runner_boyVersion: 5.41

Frustrating rulesI am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it..DurgaPrasadBaliVersion: 4.14.2

ExperienceI feel really relax while sending money to my loved ones because Remitly made my experience superb and hustle free..KripaBVersion: 5.41

Very recommendableI am very satisfied using this app. Fast and efficient..JmskbnVersion: 5.41

Best money transfer app out thereI use the express money transfer all the time n not even once it lets me down, sometimes i feel its the only useful application i have on my phone. “Life saver”.Mr.kirakVersion: 4.4.1

Disgusting experienceRemitly’s main motive is “Send money to your loved ones when they need it the most” and this is only thing they are supposed to do but fail to do so. It worked very well initially but now it it’s cancelling my every transaction. When i try to add new payment method or update it , keeps on saying that they are unable to authorize cards. Every time i call them, they ask me to talk to my bank or wait 24 hrs and they will fix the issue. I called my bank so many times and everytime bank says there is no problem with my cards and there’s no holding of transactions from my bank side. It’s been months i am asking remitly to fix these issues but nothing. Extremely bad service, there’s no point of being in the market Remitly when you can’t do what you promise to do. 👎👎👎👎.KP_Sandhu4Version: 6.2

Best appBest rates across all platforms.LazzyleoVersion: 6.0

Easy, Secure and FastRemitly is great company in my opinion, and the Remitly app is not only simple and easy use, but also there is not any significant fee for transferring money from Canada to India. The exchange rates is also usually good. Thank you Remitly..Kar(m)Version: 5.58

DifferenceBank rate was showing about$208. But send that time was showing about$206 in app.Kashif tigerVersion: 5.93

Lost my Rs 50,000Indian.No costumer service. Nothing organized. Trying to get my money back from last 32 days, nothing works. They even refused to give me SWIFT transfer copy my transaction. I’m going to take legal action against remitly, only option left behind..Sahil-RanaVersion: 5.59.2

ExcellentI will always recommend it to all. Fast, reliable, secure and good rate..Destiny¥20Version: 5.58

NaserAmazing and professional.Naser ibrahimVersion: 5.52

Thanks 👍Quick and painless unlike western union that treats you like a criminal without even knowing the person.Loki3406Version: 5.50

GoodGood.Sierve1320Version: 5.50

Money transferGood transfer.Quang leeVersion: 5.48

Appreciative and lovely appRemitly is very convenient way for sending money to parents. By dint of this app, we can connect with other friends and relatives too. Due to this, financial status get strong enough where we help our love ones who are supporting whenever we needs . This is one of the fantastic app that I’m using for sending money ..Harmn kaurVersion: 5.48

Reliable appWorks fast and safe for sending money. I recommend it.XAkiraaVersion: 5.48

Great app to send money at a lower rateI don’t know why I haven’t been using this app before. I was sending money to a members of my family in Guatemala with western and it was a bit expensive the fees they charge. With Remitly I can deposit the money directly to the recipient a account. That’s amazing. I recommend it. And it’s easy to use!.GonzopotterVersion: 5.48

Remitly vs westernOn utilisant les deux services remitly est mieux ..LmaghribiVersion: 5.47

AwesomeSuper easy to use. Simple process, you get all the info you need and the transfers are pretty quick..AalexxanderVersion: 5.47

The best app you can useIts so simple, so easy and i honestly do not worry about sending money to my parents anymore. I feel so happy that within minutes the transfers take place and all i pay is 2$ for transferring. Great job guys, please keep up the good work!!.RahulSahaVersion: 5.47

Very good experience I love it ThanksI li.Lali932Version: 5.47

Easy and reliableThe first time I sent money to My parents was through REMITLY. Till now, I have made number of transactions via Remitly. I love this app as it is so easy, quick and trustworthy. Nothing is more simple than this app..N#a#vVersion: 5.47

Great app!Very easy to use and the funds was sent within a few hours!.Naj@89Version: 5.46.1

Best Global Money Transfer AppVery detailed, innovative and user friendly..Vhon JoviVersion: 5.45

Best way to transferThe best app to transfer money to your beloved once.F4 India Law FirmVersion: 5.45

Fast and easy money transfer!I feel money transfers are no more a hassle. The interface is very simple and easy to use!.Nim_sVersion: 5.45

Thanks RemitlyI have used 3 other services before finding Remitly. I find Remitly fast, easy to use … and I like the story of them being the little guys causing a disruption in a multimillion dollar industry. So far every transfer I have made has been perfectly executed. Thanks Remitly J.EspritmexVersion: 5.45

ServiceSuper service and trustable Thanks Remitly.Preet risrVersion: 5.44

5 starThank you very much.m happy with ur services guys.Keep it up good work.thank you Thank you very much.m happy with ur services guys.Keep it up good work.thank you.Happy chechiVersion: 5.45

Best rateBest service fast service.Man this babyVersion: 5.44

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.66

Remitly: Send money abroad Negative Reviews

Terrible Customer Support & Unclear InstructionsI had two issues with Remitly: 1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction. 2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer..WsdxopVersion: 6.1

DisappointedI had been using this app for a while and had no issues until last week when I noticed that one of my credit cards was charged twice through Remitly. I called Capital One as they notified me about this possible fraud, I did not recognize the charges as I never set up my card with my Remitly account. So I continued using my Remitly account and made a couple of more transactions but to my surprise next time my account was locked out, I called customer service and the first woman put me on hold for more than 20 minutes, she was unprofessional and rude, never came back so I hang up and called again. The second woman tried to explain to me the problem, I told her that I didn’t send that money but she would say I am sorry, I am sorry, and in the end told me if I wanted to use my account I had to pay the $100 that was taken by scammers through theft identity or any other way. The supervisor called me as I requested to speak to a manager, and he assured me my relative got the money based off his computer screen, which I found very disrespectful and unprofessional as I explained the facts to him but continue saying that the money was collected by my relative. They cancelled or suspended my account, and so far I don’t think I will get a good resolution but it seems to me that I’m not the first one when I read other customers complaining about scams/frauds. I hope a legal action can be taken against them as the way they treated me was like I was in fact the one committing fraud. 👎👎👎👎.Eleaz MoVersion: 5.54

Bad customer serviceThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Chicken is not my style WuFanVersion: 5.43

This app is uselessThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything". They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Jeiison_11Version: 5.76

Horrible customer serviceWhen I first used this app last year my transfer was sent in minutes overseas to the recipient which was great. However, when I tried to use it last month I was given a “scheduled deposit date” that was 5 days after I sent the money. The date came & went and the funds were still processing. When I called the customer service number no one was able to clarify what the issue was, how long it would take to get resolved, or when the recipient would actually receive the money. I also was never updated about anything regarding the transaction via email until I called. After 10 BUSINESS DAYS (almost 2 wks) of the transaction processing with no movement, I called again to cancel the transaction. I was then told that there was no guarantee that I would get my money back because it had “already been sent to the partner bank” but that I should wait another 10 BUSINESS DAYS to be refunded. After 2wks of waiting, and NO REFUND. I called again, the rep that I spoke with assured me that the money was sent back to my account the week prior & that I should contact my bank. After having to escalate the situation to a higher up, because I knew that I was being lied to, I was then told that they never processed the refund in their system and that I would have to wait another 10 BUSINESS DAYS. After being egregiously lied to by Remitly’s customer service reps their only remedy was a $10 discount to send money again through their app. Which is disgustingly disrespectful to think that I would ever use their services again after this month long + ordeal..Godsfavourite1Version: 5.83.1

Mixed feelingsSo I used this app for about two years. And I was more or less pleased with it. But as a world traveler, someone that meets people all over the world (70 countries). Someone that volunteers and is constantly giving back to the communities, it’s super disappointing that I was permanently banned because I broke the agreement. They couldn’t tell me specifically what I did, but I would suspect it’s because at times I would be sending SMALL amounts of money to adults that did not have an identification card. If anyone has traveled outside of the United States, they should know that many people have lost their identification card and cannot get it replaced. It’s very common. Most just simply function with a photo of their identification card on their cell phone. But those can’t be accepted when picking up a transfer. So, Remitly flagged my recent transfer and I contacted them and it took four different conversations, each one being 45 minutes and they still ended up banning me. Unreal. And keep in mind, they never gave me any warning whatsoever. Just peppered me with questions. “How do you know this person. Where did you meet this person? What was the money for?” It’s none of their business. It’s not like I’m sending thousands of dollars. Who cares if I’m sending $20 to somebody so they can have a cake for their mother’s birthday. Ridiculous..Scammi ProVersion: 6.58

Under appreciated Loyal CustomerI’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!.Disrespected Loyal CustomerVersion: 5.49

Remitly doesn’t care about uFriday 10th May Made a deposit from my US bank account to my bank account in Ecuador The transaction appears completed the same day but it is not reflected in my other account, I decide to wait because banking companies usually do not work on the weekend, it arrives on Monday the funds still do not appear, I decide to call Remitly to communicate what happened, just They tell me that they have already been deposited and that they cannot do anything (I decide to call again) They inform me that they are going to try to cancel the transaction but they cannot since the money has already been deposited only then they understand that there was a mistake, it turns out that the number The account number of the person I received is not the same as mine (it seems that the error was although they do not want to give me the account number that I supposedly entered and the application does not allow me to review, only the last 4 digits appear which match my account ) again they make me wait 4 days, where while waiting for a response it never came, I had to call again and they informed me that the person who answered me escalated the case badly and that they can't do anything, to contact the bank, contact me with the bank and they inform me that the company that made the remittance (Remitly) must submit a request for reversal of funds, I contact Remitly again and informing them of this, they decide to accept my request but now I find out that there is another intermediary (transnetwork) who has to answer them to be able to continue and so far there is no answer.Remitly_doesnt_careVersion: 6.16

Prepare For Avoidable DelaysThis review is not about the app itself. The problem is how this company fails to level users’ expectations. These transactions are not instant at all, and if there is a random request for something more in order to move forward with the transfer, you won’t be notified for quite a while (as in an hour or longer). If you have a business account, they’ll approve your account with the certificate of formation that you uploaded at the time of opening the account, but when you attempt a transaction, they’ll delay it and say that the proof of your business’s existence can’t extend one year. That’s fine, but it’s something that should’ve been requested BEFORE allowing the app user to initiate a transaction. My business was formed over 10 years ago. It would cost money and take several days for the state to send me that information. I would’ve happily done this when I initially opened the account. I attempted another transaction from my personal account that claimed it would be delivered in “minutes.” Of course that didn’t happen, and I received several emails claiming they encountered an error and there’s nothing I need to do. Learn to level people’s expectations. I’ve already closed my business account. I’m closing the personal one as soon as I receive confirmation that this transaction has delivered. Great concept, but terrible execution..MariaMaria6868Version: 6.61

It's good until it's notRemitly has very poor support and tech system . I sent money to the wrong recipient . Name was correct but I messed up the digits by one number . The funds still got delivered . Which I do not understand how that happens if the number doesn't match the name as this was not the first time I did a transfer . I immediately contacted remitly thinking they would be in a position to help atleast freeze the funds or reach out to Mpesa to initiate reversal . I talked to a few customer support who clearly English wasn't a first language which made it hard to communicate effectively. They told me the funds have been delivered and there was nothing that remitly could do for me . I reached out to Mpesa via email and in less than 20 mins I got a response back from them that said due to the transfer being an international transaction they can't reverse it unless remitly reached out them ... a few back and forth with remitly they told me to wait for 48-72 hours(LOL) of course the money will be gone by then but do they care . No they do not !! I lost money that was needed urgently and as much as I made a mistake with the typing error ,the lack of urgency by remitly to help resolve this issue and the lack of proper systems in place for situations like mine really frustrated me as I have been a loyal client with them throughout . I WILL NEVER USE REMITLY AGAIN OR RECOMMEND IT TO ANYONE . WHAT A LET DOWN THIS HAS BEEN !.Bus dnt k goVersion: 6.34

Avoid using Remitly (Terrible Customer Service) - Recommend using Western UnionHighly highly recommended to avoid this organization if at all possible. I attempted to use Remitly for the first time today. After creating an account, I attempted my first initial transaction to a friend only to be told I had to wait up to an hour for a verification process to be completed. After two hours of waiting, I reached out to the company myself (both chat and phone) at which point I was quizzed with many intrusive questions regarding my simple and personal transaction to a friend. After that I was told I would have to wait about 36 hrs until someone could get back to me regarding their slow processes and it may even be canceled by the company altogether. The person on the phone was unable to help me and just told me to defer to the website for more information which was obviously unfruitful. I mean what’s the point of live customer service if you can’t answer simple questions and tell the customer to go read a website? After about 30 mins on the phone I just told the customer service representative to cancel the transaction altogether. I immediately signed up for an account with Western Union to conduct the exact same transaction over to my friend. No hassle and no terrible service. Money was sent and delivered in less than 10 mins. Recommendation is to use Western Union and avoid Remitly at all costs…..Literally and figuratively. Also after some quick research of the reviews regarding this company it has become obvious that a lot of the reviews are fake and generated from the company itself..OlesleepybearVersion: 5.92

Loved it until their service made me hate itOn March 5th, I made two transactions of $1,000 each, totaling $2,000, which were reported as deposited into the recipient's account on March 14th. However, upon further investigation, I discovered that the funds never reached the recipient due to incorrect bank account information. When I contacted the bank, they confirmed that the account number I mistakenly provided does not exist. I promptly informed Remitly of this situation, and they assured me that the funds would be returned to my account within three months. Today is July 26th, and I have yet to receive any resolution or response. I have made numerous calls to follow up, and each time I am informed that they will liaise with the bank and respond within 48 hours. This pattern has repeated with no tangible results. One representative even suggested that it is not their responsibility and advised me to visit the bank personally, which is both impractical and unacceptable. This response demonstrates a severe lack of respect for their customers. The last person I spoke with guaranteed resolution within 48 hours, but it has now been 3-4 days without any follow-up communication. The recurring pattern of making promises and then failing to deliver is deeply disappointing. Despite requesting to speak with a supervisor multiple times, I have been met with evasive responses and abrupt terminations of the calls..Mohammed KhuddusVersion: 6.20

Worst customer service everI had sent money out of country many times using this app and over time i have noticed the customer service reps are extremely rude and blunt. They never give you full information or tell you everything that you should know. One of my transaction was on hold and i contacted customer service to ask the issue. He told me it will be approved ones i give him the transaction id or whatevrr needed. HE DID NOT TELL ME HE IS asking to approve a second money order. A day later when i saw two different transactions I reached out to customer service for explanation. Instead of explaining what happened he said i had (in very rude tone) reached out for help after my payments were sent (not true because why would i reach out after it was sent and say there is a hold on it). When i kept trying to explain to him he kept getting annoyed and rude and kept saying he doesnt have my password how can he send the money. I am not old or someone who is new to technology nor i am a Karan. I do many money orders at CVS.. its a bit different but i still have to deal with rude customers but i have never been this rude to anyone even if they were rude to me. Idk if anyone will even read this and say anything but i am definitely deleteing this app becoming there was absolutely no need for any bish to be rude to me and ignore my main concern..Hafsa batoolVersion: 5.73

If you have problems they are awfulI had use them over the years and when I needed it to work I had problems. First I needed to send a lot of money for my business. So they put my account on hold. But they put me on hold for a very long time long time. Then it took the forever to verify. Then I when I went to do a large transfer again the next day same thing. I would not have mind but they said I would not have to do it again. I was send to same person both times. Then another time they want to verify my account. I answered all there questions. Then it happened again I had to go to another department. However I continued to use them. Then it happened again this time they just closed my account and I was told I could not do anything and it was closed permanently. Then the customer service department is awful. Additionally to make things worse when you call the call center someone will answer the phone in English. However you can’t understand them. I have call their customer service on several occasion. The same problem exists. My recommendation is switch to Wise. Their customer service makes you feel like they care and I can understand them. It have been with Remitly for 5 years. I should have switched earlier. If you have any problems with Remitly they are not much help.Not happy same old storyVersion: 6.60

Worst company everWOW, this has to be the worst company I have ever done business with. My girlfriend and I came to Colombia for a two week vacation. We have lived together in the US for the past two years but she grew up in Colombia when she was younger so she has a bancolombia account. I tried to just send 100 to her account through this app for some extra cash and it said we would have it in 15 minutes which was perfect because we needed it to pay the driver. After 2 hours of waiting the app said it needed more information asking about my job and our relationship. I answered the questions and still nothing. After waiting more and stranded, we call and they said they need more information. They asked how long we have been dating, if we are in good standing etc. I said how we have been dating for years in the US. They said everything was ok and we would have the money in 3-5 minutes. We waited again and it never came. We ended up walking by then. We called again the next day and they said they needed a copy of my passport, my bank information, and all of my bank statements. I asked if they had a manager and they said they did not. At this point I cancel the transaction and used an atm and just pay the fees. This is the worst service I have ever had with any application in my life. AVOID AT ALL COSTS!.D619tVersion: 6.21

Bad service- customer care wasn’t helpful much eitherI did make a transaction using bank account it gave 2 options of delivery 1. Express and 2. Economy I did select express but it took economy when I went to next step on the final page it said transaction is in progress and delivery is economy and showing deliver for next Monday it is one week from now. I am using express to make sure to send transaction with in minutes. When I connected with customer support through the chat option, I gave reference number too he asked me to start over the transaction again. I cancelled current transaction and processed it again and it still did the same it took economy by default though I selected express. When I say this in the chat they say I am going through bank account and it won’t transfer immediately so asked me to do it using debit or credit card. I asked if it won’t do express transfers when using a bank account for funds transfer why does it shows me 2 options in which one is express when it is not meant to do so. They don’t have a answer all they said is we will make this issue as a priority for you. I did add debit card and it still does the same. I got so frustrated and cancelled my transaction and when through other money transfer application. Remitly got worst service..3392123Version: 5.91

Don’t Risk your money on this site.I made a transfer to my bank in January 2024 through the app. A week later the cash had not reflected. I contacted Remitly and they said that they already sent the money and the only way they can help is by me providing my bank statement. This is weird since they cannot contact the bank by themselves yet they are partnering with them. I have them my bank statement nevertheless and the told me to give them a week for investigation. A week passed and they did not get back to me. I reached out to them after 2 weeks and they assumed that I had not lodged a complaint and started asking me again for a statement. After being furious they said that they will look into it I give them 3 days. After a month I got back and they again started acting like they don’t know my issue. 6 months later I follow up and they tell me that my bank is taking too long to have my money disbursed. I request for a reversal and they tell me I give them 3 days to investigate. I request the manager or any concerned person contact so that I contact them directly after the 3 days, they decline. I still haven’t gotten my money and I don’t think I will ever get it and they don’t want to admit that I will never get it. So If you want to risk your money then work with this app. This is a honest review.DsaaaaaahVersion: 6.17

The absolute worstOnce they put through a transaction about two or three times instead of once resulting in my account being charged multiple times and I said I’d never use it again, now I said I’d use it along with my digital card until I receive my physical replacement card now they are holding on to over $1000 and said my digital card flagged the transaction yet they took the money I was sending. How is it fair for anyone to have their money placed on hold for 10 whole days when it took less than a minute for them to remove it from my account I could be sending the money because of an emergency yet you guys think it’s okay to put people in that position. I am unable to call where I am but I have no issues uploading any verification went through chat which was another head ache sat in the same spot for over two hours to get wifi to sort this mess out now I have to wait another hr to receive a call that I may or may not get. How is any of this helping me as your customer? What really doesn’t sit right with me is if this was to protect me and my account because I’m using a digital card why was the money removed in the first place ? Why not request my verification first instead of taking my money?? Don’t download this app it’s not worth it. It really isn’t.Essy…Version: 6.39

Stay awayI opened an account using my Fidelity checking account as form of payment, then after a test transfer I applied for an upgrade to Level 2 or 3 because Level 1 is restricted to very low dollar amounts. After dealing with four different csvce reps I am frustrated: they claim that Fidelity is not a retail bank and that they can’t accept it. They seem not to understand that the very purpose of Remitly is to bypass or replace retail banks. Customer service is really poor and their agents lack training to even recognize an statement of account ( I provided 3 different statements and was told that they “were not statements..”) I did a couple if trial remittances and they went well and were credited in one day. When I tried a 3rd remittance to the same account for a larger amount it did not work : they just hold onti your money for weeks without credit to beneficiary nor refund. After a week waiting for credit a customer service rep told me that they needed copy if my id and proof of funds both of which Remitly had from the time I opened my account. Very sketchy people. You can also see in their response that they do not allude to my issues and just talk about privacy (???). Stay away fron these people if you value your time and your money. Use a different app or just use Apple pay or Paypal.Zorro...Version: 5.49

Not within minutes serviceMade a transfer to Brazil from USA, from myself to myself they requested 1 pay stub, tax return information, a 4 page form from the Brazil bank, that 90% of it did not apply to me since I’m not from Brazil. Also I only knew I had to send something because I would contact them directly, otherwise I would still be waiting. Yet they continue to send advertisement emails but can’t send what they actually need when a transfer is on hold. The transfer took 7 days to complete, then I made another transfer a week later thinking that they already have my information, that was not the case they requested everything again saying that it’s the bank in Brazil requesting it, despite the fact that everything was already sent to Remitly through their email and app, everytime they requested something they would ask for 2 business days to process it. The second transfer I ended up canceling it since this time they wanted 4 months of pay stubs despite the transfer was for less than 10% of the pay stub. Once I cancelled the request, now they are requesting 10 business days to finish the cancellation . Definitely don’t recommended. I ended up using the zoom app that works with PayPal, and had zero issues..Jose.M.BurgosVersion: 6.40.1

ComplainBefore you transfer the money, the system tells you that the money will be delivered within 5 minutes. But when you complete the transfer, the system will make up an excuse that there is a problem and you will have to wait 24 hours for the recipient to receive the money. Or if you want to cancel the transaction, the system will refund you but the waiting time is within 1 month. This is crazy and a big scam to customers. I needed to urgently transfer money to Thailand, so I used this app. But when I used the app, the system informed me that the money would be delivered within 15 minutes. So I transferred the money immediately. But after transferring the money and the money was deducted from my account, the money still hadn't arrived in the recipient's account. After a long time, it still hadn't arrived. So I contacted the staff. The staff told me that the recipient's bank had a problem and needed about 48 hours to check and fix this. What is this? This is clearly a lie to customers and tricking them into transferring money. The system promised to send the money within 15 minutes, but after the transfer, they changed it and told me to wait 48 hours. #2 I transferred the money and of course the system told me that the money would be delivered to the recipient within 15 minutes, but the same problem occurred. It didn't happen. When I contacted the staff, this time they said that the system was randomly checking something, so I had to answer 5 questions. But when I finished answering the questions, they said that the system would send the money to the recipient within 24 hours. What is this!!!! This is an unfair and fraudulent system. Whoever uses this app to transfer money should be very careful..Timcat0000Version: 6.52

WORST CUSTOMER SUPPORT EVERThis app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!.Bren BrearVersion: 5.15

This goes out to all Africans people…. Stop using this appI have been using the service for almost 3 years now and always send money to Ghana for a project I was embarking on back home, just last week I sent an amount of $2,300 the money was deducted from my account successfully. Then called them to increase my daily limit bcs I need to quickly send more money, the agent I spoke with was very rude and disrespectful but I kept my cool but after I got off the phone and tried to log in to my account I saw it was not responding then I called but just to hear my account has been blocked bcs they suspect fraud. Then I said how could that be you have all my details on the account why don't you reach out to me or do your investigations first before closing the account? And also after a while, I received an email saying my transaction has been canceled.... Well since you guys have no respect for your customers and have decided not to return my funds back into my account my lawyers will respond to you guys shortly and also you will hear from BBB ( Better Business Bureau ) it's about time you guys respect the people who uses your platform....... The name of the agent who did that is called Archie an Account Specialist..... Refund my money.JoeyniteVersion: 5.60

Nosey!Every time I send a transfer these people want to call me and ask me all sorts of details about MY money. For example “why are you sending this money, who is the person you’re sending it to, what’s the relation, why are you signed in on the app from more the one phone, etc. it’s absolutely none of their business why I have more the one phone or who I’m sending MY money to and what’s my relationship with them or to them! The most annoying thing is if I don’t provide all these intrusive details to them my transfer won’t go through! The last time this happened I the person kept telling me I had to tell my mother that used my phone number 6 years ago to open a Remitly account to change the number or I couldn’t use my account when by the way I’ve been using it for the past 3 years with no issue and when I continuously informed the man that my mother has Alzheimer’s and doesn’t even recognize who I am so that would be impossible. He just kept repeating himself until I was in tears because all that call kept doing was reminding me that my mother has Alzheimer’s and doesn’t remember who I am!! They are the worst I do. Or recommend this app at all everyone just use RIA or SendWave!.YanuelieVersion: 6.50

HORRIBLE CUSTOMER SERVICEPlease, please, PLEASE. Do not use remitly. I had use the app some time ago and had activated my account. Everything was fine and I was able to do transactions without a problem. I tried to do a transaction like a week ago and was told my account was locked and had to contact customer service which I did but they could not do anything for me. They suspended my account without a reason and when asked about it, the person on the phone kept on telling me she could not do anything about it and my account would be permanently suspended. When asked why, she could not tell me anything because “of your protection.” ??? What does that even mean? How can you not tell me the reason for suspending my account and on top of that tell me its because of MY PROTECTION. This was a very unprofessional way of handling the situation on their part. The customer service agent kept on telling me that if I wanted to get an answer as to why my account was suspended, I needed to read the user agreement which did not answer any of my questions. WHAT A HORRIBLE APP AND CUSTOMER SERVICE. I have been reading some of the reviews, and this is a reoccurring issue that needs to be addressed! PLEASE THINK TWICE BEFORE USING THIS APP..Elduro97Version: 5.60

Very unprofessionalI have used Remitly to send three times. The first two times went without trouble. The third time, their agent called me to verify my relationship with the receiver and the purpose of the funds. They went on to ask some questions that I don't believe are reasonable. They want to know when and where I last met with the person and why I am sending money to that person and not anyone else. After all the questions, the agent said the verification was completed, they approved the transaction, and the funds would be processed and sent. They charged my card right after. However, the next day, my transaction showed as canceled, and my bank card was still charged. I called customer service, and they said they couldn't approve the transaction at the end (even though they called me asking all those questions and said everything was good to go), and the refund would be issued the same day or in 24 hours. And now, three days later, I'm still waiting for my refund. I have called them again, and a different agent has a different story, telling me that I need to wait 10 days for my refund. This is unacceptable and unprofessional. They don't care, and they lie..NiNEOZ_Version: 6.6

Remitly blames your bank for everythingThese guys responded to a 1-star review for failing to credit a cancelled transfer in a timely manner by blaming MY bank, lol. Except my bank credits everything they receive IMMEDIATELY, unlike Remitly, who claims it can take up to 10 BUSINESS days to credit a cancelled transfer. That’s right, “business days”, their computers evidently get weekends off! They also train their CSRs to endlessly repeat this lie — it’s always YOUR bank’s fault, even when they finally credited my account WHILE I was on the phone complaining to them about causing havoc with my bank account and NSFing MY second corrected transfer with them. That’s right, it takes them longer to credit their own cancelled transfer than it does to resend money halfway around the world. Something is very wrong here, including them being honest enough to admit fault. [edit] Check out Remitly’s response to THIS rebuttal: “Hi Ben Dover, Apologies for the inconvenience, we process refunds right away when a transfer is canceled, but your bank may take up to 10 business days.” ANOTHER TOTAL LIE BLAMING *MY* BANK YET AGAIN! THEY DO NOT PROCESS REFUNDS “RIGHT AWAY.” These guys are flat-out incapable of telling the truth or taking responsibility for anything!.Ben Dover’sVersion: 6.30

Suspended for no reasonLike many MANY others I have been using this app for some time. It was working perfectly. Being semi-retired in a foreign country I would send almost the exact same amount, same pattern to pay for my expenses every month. Suddenly my transfer for a small amount of money is flagged. Promises to delivery specific times never happen, instructed to go to app and answer questions. then calm a support number and answer same questions. go back to app and answer same questions. over and over again. then somebody will reply to this review and say sorry! go fill out a form here… doesnt matter, nothing works. Dont use this app. UPDATE: they replied to my review:<— Hi, thank you for sharing your concerns—I completely understand how frustrating it can feel to provide extra documentation. Because we’re a regulated financial institution, we’re sometimes required to verify your identity with documents or questions —>But you see… they ask **the same questions** over and over again in a loop. Your account will never be reinstated. Its just a way to pretend they are helping you. There’s something else happening behind the scenes. Remains to be seen what the scam is..Bob29493Version: 6.34

BAD SERVICE!!!!! BEWARE!!!!If I could only give them a negative star, I would! Took them forever to process my refund! Agents are rude and can't give me a direct answer to my question where my money is! Even blamed my bank and Apple Pay were the ones holding my reimbursement! I waited 17 business days before I received my money back! And that money was meant to be used for emergency purposes! If I hadn't involved my bank and put in a dispute on this transaction, they wouldn't probably lift a finger! I was lied to again and again about where my money was, who had it, and when the refund was really processed! The audacity of them asking for a bank statement proving that you haven't received your money yet! There was even one agent who told me I was not allowed to send money to a business account and remitly was not allowing a business transaction and it is the policy. I did not see that on the policy. I took a screenshot of the conversations I had with the agents. It is so frustrating not knowing the truth where your money is and if you'll ever see it again. I entrusted you with my money, but I learned the hard way that this app is not reliable AT ALL and will just disappoint you..Kath050415Version: 6.18

Do not use RemitlyPlease don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money. I was so disappointed that I immediately uninstalled the app and decided never to use Remitly again. Advice to Remitly: The customer service is the worst. Please help your loyal customers or else all the other money transfer services that give better rates and smoother transfers will soon take over..Ns24x7Version: 5.7

Horrible ExperienceI absolutely hate this app and the customer service that accompanies it. This was my first time using this app and I completed all the verification processes successfully only to have my transaction put “on hold” with no explanation as to why. I then called their customer service, as instructed, whom asked a bunch of questions interrogation-style and then put me on hold for almost an hour. At the end of the call, the representative for whatever reason decided not to allow me to transfer the money and closed my account without any explanation. I asked why and was not given an answer. You’re literally at the discretion of the representative you speak to as to whether or not your transactions will go through. Nothing else. There was absolutely no reason for my transfer to have gotten rejected. The representative did not give me a valid answer and refused to answer. What is the point of having an app to send money to family and friends if you don’t want people to use it for that reason? It seems they run on discrimination and speculation to pick and choose who can or can’t send money. Horrible..PretendingtomakeamendsVersion: 6.5.1

Completely dissatisfiedWe’re mentally was good until it was not. I travel to Nigeria to stay with my husband husband for five months. Being that I am not Nigerian I cannot have a bank account here in Nigeria. It’s transferred my funds over. I have a business with weekly deposits. I try to transfer money over every Friday give or take sometimes I might transfer two or three times in a week because we’re working on a home project. Nevertheless. I feel like I have been harassed holding the money making me do interviews while being under investigation. Every time I sent money to put in my husband’s account because I do not have one. However, it may go I was told after probably the 11th review that they no longer can work with me because I have fraudulent activities going on with my account which is an insult. It’s hard is at work. How dare them give me false information about my money in my account. I do not recommend remittent to anyone that will have to use large amount of money to send because it is a problem and at this point it’s not a safety issue. It’s a very invasive issue that they have..M. UmeloVersion: 6.55

Supports scammersRemitly is a safe way for scammers now a days to get your money and never hear from them again. Happened to me as well. I got scammed for almost $400 that I worked very very hard for. I should’ve read these reviews before I decided to use this app. Customer service is THE WORST you can find out here. They hang up on you if you have any issues and they say they will call you back and never do. They have canceled my remitly account in order to keep me from getting into the account. Which makes no sense. This app supports fraud that is being committed over seas. Once your money goes through couple of clicks your money will be gone forever. Remitly and people that work for remitly refuse to help you with any help that you need. Even though the company policy says that if there’s any issue with transfer., they can give you a refund within 180 days. DO NOT BELIEVE THIS. Once your money gets through remitly, it is gone. I have been trying to get in touch with customer service for the past month now regarding the refund that I requested literally a day after it was done and they won’t help. BE AWARE..DhrmrtnVersion: 5.44

Getting ahold of them is a pain!I got the app to send money to family in need in Brazil. I’ve had the worst experience with them so far! I sent MY MONEY to Brazil a week ago and it’s still “in review” by the partner bank which is bull cuz I payed the fee to have it available right away! I’ve sent them all the information they requested and keep calling them to see why my transfer is at a stand still and it takes over an hour before someone answers and most of the time they close the phone on me before it gets resolved! I have to go through the whole process all over again! It’s still not resolved and it’s been a WEEK! I’ve been calling everyday and it’s the same everyday! I don’t have the time to sit here babysitting them just so MY money could be released to MY family member! Money is going towards my elderly grandmas care who is very sick and this app is making it that much harder to those who are taking care of her without the needed funds. This is my first and last time using this app! Ridiculous!!! I’m going back to using trusted old WesternUnion.Fed Up 😡Version: 5.37

The worst app to solve problems.It turns out that my Remitly account was "suspended" due to suspicious activity. I call for that problem solved with my account, it turns out that the one who takes care of me for the first time with that case tells me that my debit card cannot be removed from that account because according to them it is "suspended" and that apart from that I cannot put that same card back because it is in an account "suspended" according to them and that Second time I call and who takes care of me this time, if you tell me that I can open a case to recover an account, with a duration of 72 hours. Supposedly they opened the case for me and they would be calling me or sending me an email, things that I never received. Weeks passed and today I decided to call again and the only thing they knew how to tell me was that the "Customer Protection Department" made the decision not to reopen my account. Now they can't remove my card from that supposedly "suspended" account and I can't add it to a new account, because it's already in an account. 🤡.Yelymo21Version: 5.73

Rude callersYour call centre staff Raine is plain rude, arrogant, mannerless, doesn’t tell their name, defiant and think remitly is never at fault. Unbelievably she also hung up as soon as I gave the feedback back to her. Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional.San_77Version: 4.22

Please dont use this appI used Express way to send the money to my family. As per their(Remitly) commitment if you use express way to send the money the funds will be available within 10-20 mins. But what really they do is they charged money from customer and don’t send it to their families and after you contact the customer service they would say we can’t do anything you need to wait for 24 hours for the information that why money isn’t available till yet . This happened to me. I want to alert all users. Please use some other method to send money so that they couldn’t cheat on you.Mrlove singhVersion: 5.36

Very frustratingThey put a hold on my credit card even though the transaction went through and there was no issue. I cant reach out to them through email, phone or chat. Worst service ever !! Will never try again..ShaheerpakVersion: 5.11

Bad serviceIt was the bad service i have ever recieved . I want to send money to my home and its urgent they guys are keeping my funds on hold , its totally stupid . Never sending money with this app again..Jassgill1Version: 4.20.1

Worst app everThis has been the worst app by far i have ever used. The doble check it does takes forever, 24hr to tell you a piece of id you uploaded to verify your identity is not valid. If you’re in a rush and need ti send money to your love ones you won’t be able to. Strongly recommend not to use this app. It’s nit worth your time..Papito970808Version: 5.11

Pathetic serviceI transfers from to India with remitly’s promise to make funds available within 15 minutes as I paid extra fee and credit card payment. However, after 24 hours their rep says it’s not our fault that bank is not crediting beneficiary’s account in Indian bank. Are you guys serious ? Shame on you. I recommend use Xoom instead at least they have credibility..Aman70077Version: 5.35.2

⚠️Used to be a great appUsing Remitly for years, it used to be fast and reliable but NOT ANYMORE. lately started giving me bad experiences in order to complete the transaction need to call their customer services. Their quality of services hit the rock bottom Not recommended anymore..HhhhhjjdvdvsvVersion: 5.28

PLEASE PLEASE. NEVER USE THIS APP ABOVE 10$ (LOST MY 3200$, PLEASE PEOPLE DON’T BURN YOUR MONEY)Very Childish app. No space for human error. Just asked for account number once and if that you entered wrong, there is no way you can get you money back. I am definitely not gonna use Remitly in my life ever again. I would also encourage other people to not to burn money on any random phone applications. This is a standard faulty application with no space for human error. It never asks for account number twice to confirm it. It requires all the other information like name and IFSC code and everything. Which they don’t even use for transfers. I will always do bank to bank standard transfers. THIS IS WHAT I GOT FROM THEM AS A SOLUTION “I wanted to provide a bit of clarity regarding the IFSC code you see on the proof of disbursement. The code is linked to the wrong recipient account number that was entered during the transaction. Unfortunately, this is automatically tied to the recipient’s bank account number used for the transfer”. IF IT AUTOMATICALLY TIES WITH ACCOUNT NUMBER THEN THEY SHOULD NOT ASK FOR IT WHEN CREATING RECIPIENT’S PORTFOLIO. IF ACCOUNT NUMBER IS THE ONLY THING WHICH IS IMPORTANT TO THEM THEN ASK IT FOR AT LEAST TWO TIMES AND MAKE CONFORMATION. IFSC CODES ARE THERE FOR A REASON. THEY ARE JUST NOT THERE ON BANK PASSBOOKS TO MAKE THEM LOOK FANCY WITH ALL WEIRD LETTERS AND DIGITS. EVERY BANK HAS UNIQUE IFSC CODE. THAT’S HOW THEY DISTINGUISH DIFFERENT BRANCHES OF SAME BANK ACROSS COUNTRY. THEY DIDN’T EVEN CHECK RECIPIENTS NAMES. MY FATHER IS MAN, MONEY YOU TRANSFERRED IS WOMAN. I AM JUST NOT ABLE TO UNDERSTAND THE FACT THAT WHY THEY ASK FOR IFSC CODE, IF ACCOUNT NUMBER IS THE ONLY DECIDING FACTOR TO LINK IFSC CODE AUTOMATICALLY. THEY NEED TO MAKE A RECALL ON APPLICATION AND WEBSITE. FIX BUGS, DEVELOP IT AGAIN AND MAKE IT PUBLIC AFTER. I CANNOT EVEN IMAGINE THAT HOW MANY PEOPLE COULD BE THERE WHO LOST THEIR MONEY DUE TO THIS FAULTY BUSINESS..DVL9088Version: 6.24

Privacy policyPrivacy policy needs to be revised. How your personal account information can be accessible to thousands of agents setting in the world while they shouldn’t have the access to that. I am waiting for remitly.ReD EyZVersion: 5.28

Not exactly safeIf you choose to send money abroad and accidentally get the receivers banking info wrong, there is no turning back. The money is lost and there is no getting it back. Which is not exactly the safest way to be handling money..ThemalluswagVersion: 5.46.1

WARNING!!!!!! dont not trust this appDont trust this app they have been holding my refund for 20 days for now and they still dont have an answer when will i get my money back Many mistakes from their side and still didnt fix it and i have to call and text million times where i dont even get an answer What a shame And their rule is a 10 days max And till now i dont have an answer whats going on with my money Be careful guys.Ralph joubiVersion: 6.41

I loose money by choosing remitlyI was a big fan of remitly earlier and regularly used And yesterday i sent money and the money is nowhere. Use bank money transfer that actually safe, not private remitly. They are saying they sent correctly. But my beneficiery still not recieved money. They are saying its on beneficiery bank they are verifying. I ususally sending money from bank money transfer. No issue there This is the second time i a m getting this kind of issues. Please choose bank money transfer not remitly.Nuhman VythiriVersion: 6.24

Worst appI got scam for one thousand dollar they sent my money to someone else who i dont know and i am preety sure that this transaction i done someone from remitly . How’s that possible?.VvkchanderhVersion: 6.2

GlitchI sent some money to my friend in Philippines, transaction got cancelled due to my bank account voided it, remitly still took my money. I need refund please..Benjamayne09Version: 6.2

App does not workJust gives me white screen when I open it..Ashu1919Version: 5.59

Latest version 5.59Hello Remitly members There is an issue with this new version I guess . I did 3 transactions in past .now after 3-4 months , I am trying to make a transaction and I am unable to open the app now with this version . I haven’t used remitly since couple months . Is there something that you can help with please ..NdjdusjdbdVersion: 5.59

Platform SlowPlease update your website. Loading too long and very slow.UnbreakablecrushVersion: 5.47

Sneaky and bad serviceI downloaded Remitly at the begining rates were competitive, and the more i used it exchange rate kept going down despite google rates rates that are way worse then other similar companies which are way better at exchange rates so far ( not naming them) . Which means once they win your trust they steal..This app is scammVersion: 5.46

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