9/11 Museum Audio Guide Customer Service

9/11 Museum Audio Guide Positive Reviews

Works greatIt should have more reviews. I downloaded it without even reading the reviews when I was waking into the 911 Museum. It worked great throughout the exhibits, no connection issues. It is very easy to follow, tells you where you should be at that point in the tour, and you can skip to other parts of the exhibition..Wuaname RunsVersion: 2.4

Skip the guided tour and use this appSave $20 - this app is all you need!.Nes524Version: 2.4

Great appReally good and works quickly.Juliacheers333Version: 1.1.2

😍Gives me sad memories 😰.Minecrt ripofferVersion: 2.4

ShockedThis app was amazing. I absolutely can't wait to go to the museum, God bless all of the families and friends of those who were killed on this devastating day. I cannot believe some of the comments that I've read. How could you even think that it was an inside job? No matter how bad out government is, no one would EVER do something that horrific. Grow up and quit being so ignorant. This app isn't meant to insult anyone either. It was meant to go along with the 9/11 museum that just opened. If any of you paid attention, you would realize that. The fact that some people are upset by the contents of this app is awful. And to those that feel that this was an inside job and not a legitimate terrorist attack, you still have no right to express that thought on here. How disrespectful. Quit acting like idiots..Megmog96Version: 1.0

9/11 MuseumThis is a simple yet very well made museum application that is designed to give users different facets of stories that make up the 9/11 experience. While most museum applications consist mainly of galleries and exhibit information, this one relies on intimate storytelling through the narration of actor Robert De Niro and first person accounts to get the message across. Through his words and others users will get a reflective sense of the 9/11 tragedy and how the museum is being used as a stepping stone to confront and learn from the pain and the grief. Users can interact with the app in several ways whether through audio, transcripts and for some parts video. The app is broken into five sections that focus on a specific part of the experience. Users who are at the museum can also use the app as a guide where a map will display where you are in the museum according to the exhibit..D. HillVersion: 1.1.1

9/11 Museum GuideHaving almost lost and having family who directly lost loved ones, I found this app helpful in the sense of filling in the gaps of details I might have missed at the museum. I can appreciate the efforts in respect made by many. Nothing will ever please or make up for nor replace what or whom ever was taken. Thank you for trying.🙏🏼❣.SandtaJane RiosVersion: 1.1.1

Great Museum Companion. Could use improvementsThis app made my museum experience much better. I was able to listen to different descriptions of the exhibits. The audio clips followed the museum layout allowing me to know that I saw all the exhibits. It was nice having the audio when people crowded around the exhibit info cards. 2 problems with the app - 1) the audio requires a large download that doesn't automatically download when the app is installed. You should do this in advance of your trip if you want to avoid using your data. 2) every time my phone locked the audio would stop playing. I found myself constantly scrolling to prevent my phone from locking.OpinionzzzzzVersion: 1.0.2

Audio and locking problemsI was discouraged that the app does not continue to play audio when you switch to another app like your camera; it's extremely annoying because sometimes the app "reboots" and you loose your place in the audio commentary. I was also discouraged that the app does not prevent the phone from auto locking. Several times throughout the tour, the narrator was cutoff because of this. Fix these issues, and you have a wonderful app..Davem0783Version: 1.0.2

Must have been improved from prior versionsInteresting and informative tour and about the right level of detail. We didn't experience any of the technical issues experienced by other reviewers..MSM923Version: 1.1

Beautiful but has a pretty big bugAudio stops whenever phone locks. For most people who have their phone set to lock after a couple minutes of inactivity, that means the audio will stop halfway through listening to a particular clip while they're looking at an exhibit..AustiopathVersion: 1.0

Beautiful appThis app is amazing. I was 11 living 60 miles from NYC. This brings back so many memories from when I was a kid. Everyone should have this app and remember everyone who died on that day..SoundStudio25Version: 1.0

Self guided tourThis app provides a fantastic free self guided tour for the only must-visit NYC attraction. Get here if you are in town, the most moving and rewarding experience. Pay your respects and always remember..BowzaaaVersion: 1.1.1

Good app, 2 issuesAudio stops when the phone locks which is frustrating. A cool feature would be implementing iBeacon technology so the app knows where you are in the museum and could speak according to which exhibit the visitor is viewing in the museum..David122Version: 1.0.2

Never forget 9/11Sad topic but very informative app. I could not be more impressed and great job developers. Can't wait to go visit the Museum. Never forget, New York strong 🗽🌃🌆🌇🇺🇸!!!!!!.MBJ920Version: 1.0

Good content, difficult to useAgree with previous comments on usage issues. Bring ear buds/headphone with you to avoid lining up to purchase. Book museum visit online to avoid long line up for tickets..Ldt43Version: 1.1

BeautifulAppropriate design and a very good representation of the 911 incident. I was a survivor, but many others died and this is a way for me to honor them..AppleNerdsTesla408Version: 1.0

Great start!I used this app during my visit to the museum. It was very useful in providing a submersion experience. However, the audio stops playing when phone goes to standby. Nevertheless, the app is a great start! Thanks..PH062909Version: 1.0

AmazingThis app is fantastic it shows so much about the towers that I didn't even know! Great app.Twin towers appVersion: 1.0

Very helpfulI thoroughly enjoyed using this application while visiting the Memorial Museum. It's pretty huge though so downloaded on Wi-Fi..BStobyVersion: 1.0.2

Never forget!This is a beautiful app Thank you!.Isaac1315Version: 1.0

Doesn't seem easy to find the timeline of the day's eventsSuch as when the tower was hit etc.SupermansagaVersion: 1.1

GreatEvery American should have this app!.NikkilouiVersion: 1.0

343This is what apps should be. An amazing tool for an amazing place. 9/11. Never forget 343.Three firstsVersion: 1.0

RIPMay the people who died in 9/11 never be forgotten and awesome app.Bigapa101$$Version: 1.0

I can't wait to visit this museumGreat audio guide.HukaluckVersion: 1.0

AmazingReally exceeded my expectations. Well done!.M3B2Version: 1.0

911 memorialThank you, we needed this..Suffer1877Version: 1.0

RIP 9/11Beautiful tribute ❤️ ill go one day.Im alway first 😂 jajaVersion: 1.1.1

This was a tragic dayThank guy for bringing this horrorable day.WallywolrdVersion: 1.0

L❤️VE IT!I love the app and New York is still strong! 🌇🌆🗽.I❤FreeGamesVersion: 1.0

First one to comment :)Awesome app.SikiwowVersion: 1.0

Great app!9/11 We Remember.Mrperfect25Version: 1.0

Download.The download takes a long time... Other than that BEAUTIFUL 9/11 In Emoji:🇺🇸🌎🗽🌅🏢🏢✈️🌋💥😯😧😢........."..........Version: 1.0

Good appNice app , viva names.Hamid9378Version: 1.0

👍Very good app.Artbol123Version: 2.7

Beautiful and fluid appFor a great museum : one of the bests I have done.Luciano_69Version: 1.1

9/11That was a terrible day. 😔.De piano guyVersion: 1.0

ReviewAmazingly done....CanadaincVersion: 1.0

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9/11 Museum Audio Guide Negative Reviews

This app takes too long to download (0 stars)This app take SO long to download after the app is downloaded! I hope I never download these kind of apps hated it!!.Wayne_suhVersion: 2.4

App just spinsI open the app in preparation for a visit and it just spins?.Disappointed %$@%Version: 2.4

Good content, very poor executionThe audio tracks are very informative and good to listen to throughout the museum. However, the audio stops every time you lock your phone, which will auto lock after about a minute, causing you to have to constantly unlock your phone. They should have tested the app throughout the museum while creating it, to catch egregious errors like these..RsurretteVersion: 1.0.2

Content Great, Functionality Not So MuchAs stated in the title, the content in the app is great but the fact that the audio stops every time your phone screen goes to black is awful. It would be better to offer the audio tracks via iTunes instead of as an app so you don't have to have your phone on and lit up the whole time running your battery to 0..ZinktahVersion: 1.0.2

I can't help but feel insulted...I feel insulted by an app like this. My God Mother, Deborah Kobus, who died with her coworkers in the South Tower. I can't help but feel insulted that people find this in the app store and think this is cool... I feel like this stomps on her memory. Thank you creators, I already life through it each year, I don't need to relive it everyday..Nikkirox15Version: 1.0

No background playingVery disappointed, does not play in background so no picture taking while using. It also stops when phone locks. Museum is wonderful though. A must see..AnijakeVersion: 1.0

WowI don't even have to use this app to know it was poorly made. You've been getting the same reviews for almost 4 months now. Prioritize please. Provide an app that people can enjoy an experience with - not one that frustrates and detracts from the museum. Nice work. Keep it up..FoooooodieFREEEEEEAKVersion: 1.0.2

Lacking detailFor a 'memorial' app, this is missing many of the facts of history, which disgraces those who lost their lives to terrorist manipulation. WTC 7 collapse is unmentioned, and bin Laden is repeatedly named, even though the president Bush and his administration said that he was no longer a target... as well as many more facts. Sad, and disgraceful..NewAlexandriaVersion: 1.0

Better to do a guided tourIt had some good information but was difficult to follow within the exhibits. The maps were unclear as to when to play the recordings. The different types of tours also added an extra level of confusion..Kjj777Version: 1.1

Was hoping for betterThe portion of the tour with Robert Denero narrating was all garbled. I deleted the app and reinstalled. The same problem existed. The children/ family narration worked fine..Judy in PAVersion: 1.1

Something wrong with the install on ipodI downloaded the app but when I tried to open it on my ipod, it states I need the update, but there is no update available....87eadVersion: 1.0

HankusWon't completely download. Made several attempts..QurandapundaVersion: 1.0

DownloadI thought the app would be cool but it has some bugs, one being it will not finish downloading.ThumparVersion: 1.0

Still don't learn!This was a inside job folks! Even high school math can prove 9/11 wrong..... Get mature already!.Uday814Version: 1.0

LameBuying tix thru app would be nice..Vulteebt15Version: 1.1

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