ParentSquare Customer ServiceParentSquare

ParentSquare Customer Service

What is ParentSquare?

ParentSquare is a safe and secure platform for all school-to-home communication. The two-way group messaging, private conversations, district-wide alerts and notices, and simple user interface keeps everyone connected, creating a vibrant school community.

In today's ed-tech world, schools need a better communication system than relying on hard-to-track emails, lost flyers, missed robocalls, website updates that are never read, or piggybacking on SIS or LMS tools meant for student communication. ParentSquare brings the power of ed-tech revolution to the parents. It reverses the trend for disparate, one-way communication that keeps parents as 'spectators' to their child's education.

Understanding the need for a whole-school adoption, we strive to keep an easy to use interface for ParentSquare, much like the social tools you are used to in today's online digital world. ParentSquare caters to every parent, including those who rarely use technology.

ParentSquare for iOS

With ParentSquare for iOS, parents can easily connect with teachers and staff at their children’s school from their iOS device. The app allows parents to:

- View posts, appreciate and comment
- Sign up for wish list items, volunteer, and RSVP and view your sign ups
- Check dates for upcoming school and class events and add them to your device calendar
- Send private messages (with attachments) to staff members (or other ParentSquare users*) in your school
- Participate in group conversations
- View posted pictures and files
- View the directory of your child’s school*
- View notices (attendance, cafeteria, library dues)
- Respond to absences or tardies*
- Purchase for goods and services offered for sale by the school

* If allowed by your school's implementation

ParentSquare App Comments & Reviews

ParentSquare Positive Reviews

Great toolI’m not sure why our school district didn’t start using this app before the pandemic. With all of the “I forgot it at school” excuses kids come up with having to do with time sensitive paper work, or school functions/events, there has always been a need for an app like this. It is probably the best thing to happen to students that have two homes. No matter how great the two parents/guardians get a long there will always be three unsolvable issues for children with two homes. 1) the ratio of single socks to matched pair’s drastically increases in favor of single socks far beyond that if a traditional household. 2) Underwear are either so plentiful you need a whole extra drawer for the surplus or, the only 2 pairs of underwear in the house are dirty. And, finally 3) only one parent knew about a permission slip, fundraiser deadline, club sign up, picture day, recital or some other important event, and that parent (even having the best of intentions) assumed the other parent knew as well. Our daughter’s lacrosse teams, swim team, and scout troop have been using similar apps for a couple of years now. It’s about time the school district doesthe same..Version: 2.44.28

Relationship building!Honestly as a technically challenged parent this app scared me. After exploring the easy to use app, and using the readily useful communication tools my comfort level eased quite a bit. The videos seemed slow and do get stuck making viewing a lesson difficult, but none the less I’m still impressed. Actually I was struggling a bit with my son on the subject of learning in school. Despite the COVID-19 crisis I feel like I’m developing a much closer relationship with my son as far as discussing what he’s actually learned and where he needs help. I also feel much closer to his teacher giving me the satisfaction of actively being apart of the education being presented to my child. This has been a very positive experience for not just my son, but the entire family! My two year old can now participate in educational activities with his brother instead of racing out to the curb every morning to wait for the big yellow Twinkie that he doesn’t get to ride..Version: 2.44.16

Too cumbersomeIf I was in 1 building and not a parent and a teacher I might like it. However. I work in 4 buildings and cannot combine my groups so I must send messages to students in each of my 3 elementary buildings separately . The posts come separately from each building and you must log into that building in order to see the messages and posts. There is no central location. I have a daughter in the 4th building I work in. So I get the posts -too many- from her building admin, teachers, and my students and parents. My other daughter attends the 5th building in our district. So your see there is a Constant stream of texts coming to parent square. I receive emails telling me I have a parent square and texts telling me to check parent square. Too much to keep track of. I have asked my students’Parents about it. Their students have been reminded but still miss remote classes so I asked. The parents of children in separate buildings tell me they don’t pay attention to it. They get too many texts and cannot access them easily. So, I give it a 3 because it is useful, but not very friendly for teachers in multiple buildings or for parents with more than 1 or 2 children.Version: 2.44.30

Compared to SeesawLast year my daughter was introduced to Seesaw as a kindergarten and the app was unstable/interactive but confusing to navigate as a parent; which was concerning, not to say that she didn’t learn how to use the tools included like a reading app full of virtual books. ParentSquare is nice because it seems to be set up for parents and users to get the most updated information to respond accordingly. ie something that the parents can “ play “ around with without the distraction of children styled apps. There looks like a feature to possibly interact with your child but the issues I run into are that the PS doesn’t load. I hope these can be easily debugged as relaying on email alone or visiting other platforms like Facebook to stay current with the school via pta meetings or listening in on school board meetings is important to me as a mother of a child enrolled and another on the way..Version: 2.45.20

Very useful, could benefit from some additions/ tweaksAs a teacher, PS has been a great tool for communicating with my families. I know there are many ways to use it. I sometimes find it complicated to figure things out. For instance, if you go to add ons it says you can easily create groups by adding students, but it doesn’t explain how to get started. This is just one example, it’s also confusing to see results from forms or polls and hard to figure out which will be useful for the info you want. I would like to be able to share photos easier in messages. I found that simple in ClassDojo. Lastly, when I’m looking at messages it scrolls way too fast and I can’t easily get to that part I want to read. Or it’s in a little tiny box and I can barely read or respond. Also, info/Posts often get lost. I’d like to be able to ( and for parents to as well) title and search messages. I know I’ve focused on the negatives here, the app has a lot of wonderful features and has been a great communication tool..Version: 2.44.15

Very easy to use!I use this as a teacher. Prior to switching over to PS I have used Remind and Class Dojo. I liked both applications for what each brought to the table. Although I did favor Remind a bit more for its usability. At one point my district tried to get us to use Sangha and I refused. It was a terrible and unfriendly program. This year they introduced PS and I have officially closed my Remind account and moved over to PS. Whether I’m using the app or on my laptop it has the best of all messaging apps. My word count is larger, I can post videos, pictures, links, etc. I can schedule messages. Sending private group messages are much easier than on Remind. I like the “forms/permission” option. My parents said it was super easy to sign a permission slip. And best of all? I don’t have to hope that all my parents will join the app. It’s connected to our student rosters so I know that almost every parent will receive my messages..Version: 2.44.19

Amazing tool for my school!I have tried several parent/teacher communication tools in my elementary and ParentSquare is by far the best. Having one common place for parents to receive notifications, reminders and the happenings of their child’s classroom has been priceless. It is a tremendous help for parents to see what things are happening in their child’s class and it creates a climate of transparency and trust for my entire school. My entire school is signed up and every teacher uses it several times a week. I also love how it integrates and syncs with my SIS / PowerSchool. It makes getting started and signing up parents very easy. I’ve also been trying out the forms and permission form for things like field trip permission and we love it. Probably the best part of being with ParentSquare so far has been the amazing customer service. Everyone has been so nice and helpful..Version: 2.30.0

Parent square is a good toolParent square seems to be a good tool for parents and teacher to communicate, however I still don’t know where or what I am suppose to do to see their report cards. Kids are in 3rd grade and still don’t know what their grades are. Not very user friendly if not familiar with any of the school software programs. Wouldn’t be all that difficult to print an example out on what to do etc. after all handbooks aren’t printed anymore they surely could give examples out during the first meet the teacher or when parents go a school function. The district wants parents to be more involved and they need to be but there should be support for the parents in order to learn what needs done. And back to report cards, this takes away from having something to look back on when one gets older. I still have some of mine. Seems like it means more to have something physical to see verses looking at a screen and think whatever..Version: 2.45.26

Excellent source of communication!I am very pleased with the Parent Square app. The app gives parents and teachers the ability to communicate with each other in the most simple way! Being able to speak with the Teachers directly and know that I will receive and immediate response, has really been very helpful with my Daughters education...Especially on days that I have concerns about my Daughter after dropping her off to school. The app is also the easiest resource to get all important notifications and reminders for parents within the school and/or district wide. The app is easy to navigate and definitely important for parents to have to allow us to be the most involved with our children and their education..Version: 2.44.30

Just what I neededParent Square has truly been a blessing to me. Since my child has been home schooling it’s been a challenge for her and myself. Moving forward I saw God preparing us for our upgrade in this modern technology. My child learned quickly but for myself I started catching on and with this app I felt I could communicate more socially to other parents about all the different things relating to our children education and the experiences we learned so far that we could encourage one another through us being able to communicate as parents how we can better help our children get through this pandemic as well as build strength to get us through this as well. This is why I wanted to be apart of Parent Square!💙💪🏼🥰.Version: 2.45.8

Best App to receive or to communicate with school staffI honestly like this platform better than whatever system we use before to communicate. It's real-time messaging and you get the alerts in real-time. One particular thing I like the feature that you can message them individually! It's so user-friendly. I love using this than getting an actual email where I'm not able to interact with other parents, give my opinion, appreciate the message or simply get informed of what's going on in the school. I would love to have a feature where parents can post important news that can be reviewed before being posted to the masses. That right there will be fascinating!!!.Version: 2.45.21

Needs more WorkLove the app since we can work with teacher communication and school event plus more. Now what needs works: its so easy to add students and school to the app but you all make it hard to remove students once once they are no longer in ones house hold (it be foster home, divorce or ect) and thats when the other person who’s trying to log in get access and then try’s to changea specific students email verification it changes EVERYONES, and then the main person who opens the account no longer has access making it to the point that now I have to call the schools and find a way to fix or find a solution. And there is no way to contact the person who made this app to fix it (no email or phone number). You really have to go threw the schools. PLEASE FIX THIS SMALL FLAW TO WHERE WE CAN ADD AND REMIVE STUDENTS FROM THE APP..Version: 2.45.26

My favoritePS is a great tool! I’m also on class Dojo and Remind, but PS is my favorite. I receive notifications immediately and new feed pops up first, whether it’s from the teachers and/or administrators or education board, and you don’t have to go back and forth switching between them all. Messages are easy to convey and receive with no glitches—no complaints whatsoever! So happy my daughter’s school switched! Some people have complained that there is info overload, but if you’re a parent of multiple children in different schools with extracurricular activities, many reminders (even if they’re repetitive) are much appreciated!!! Thank you ParentSquare—keep up the great work!!!.Version: 2.45.7

User friendly/ improves communicationI am a teacher and Parent Square is a great way to communicate with parents, schedule meetings, and provide resources to parents. I am way more organized thanks to parent square. I love that I can see which parents have read my newsletter, and that I can have parents RSVP to evening meetings and gatherings. I upload photographs of my students work to share with the parents weekly and it helps everyone to stay connected. During distance learning I have used the Resource Hub to provide parents with helpful articles, recordings of me singing and telling stories and I have uploaded important documents that parents need to fill out..Version: 2.44.25

Love being able to communicate so easyI think every school should use this. It is so easy to be able to click on the app and pull up who I need to message. And right now for the carona virus we have to submit a form daily to say if our child has symptoms or if they have been around anyone with covid and it’s just so easy to get on this app and submit the form because this app keeps track of it. If I need to contact her teacher I can If I need to contact her counselor I can If I need to contact principal I can If I need to contact anyone from that school I can all by a click through the app I love it and it’s so simple and easy..Version: 2.45.10

Scared me unnecessarily!I thought this was a great tool until today. I pulled up the app and this page came up saying I needed to verify the following information: child’s name, child’s address, my email, and continued. I tried to make corrections and or verify and it gave and error message on each one. We have custody of Grace and are starting the adoption process so this shook me to tears. I was so scared I could not stop crying. I called the school and they said my records had not changed and they didn’t ask for any verifications from me. Someone needs to check into this and make sure that it never happens to another parent ever!.Version: 2.45.8

Parent SquareI absolutely love ParentSquare it has been so informative. The teachers and staff are so prompt with helping me with EVERYTHING. I am a single mom of twins. Everyone wants their babies to be at a great school, one that you as a parent feel confident about. I rate Virtus as a 5 star school, I have watched both of my girls become little ladies. They love their teachers and that truly makes my heart happy. Anytime I need to reach out to either of the girls teacher, they are very prompt and make me feel that I know I made the right decision for my family by choosing Virtus. Thank you Virtus for giving me the courage to place my angels in your care everyday. I appreciate everyone of you!!.Version: 2.44.0

Switching schoolsI use this app for both of my daughters’ schools - one in elementary and 1 in jr high. I really like this app. I wished the school district I worked got used it. It is easy to stay in contact with their teachers and school activities. There is a flaw with it though. When I use PS for my daughter in jr. high, everything loads correctly and is updated with the most recent posts. If I switch to my daughter in elementary, I never can see the most recent post until I restart the app on my phone. But I can switch to the jr. high and never have to restart the app. I always see the most recent post. Why is that? I should be able to switch back and forth..Version: 2.45.3

All the info a parents needs today!I have learned to depend on ParentSquare as much as I do on my secretary. Even more I'd say. Every announcement including late class attendance and absentee alerts are always made as they occur. School events, or upcoming tests or classes are always a click away. And even though I might not have time to get that email/text as it comes in, I always get it no matter when I elect to click and read it. These days all parents need PatentSquare! I can't say enough about having access to it. I'll miss not having it when my son graduates in June, and college begins. Good grief...!.Version: 2.45.10

ParentSquareI am so impressed by the interactive notifications, either important or just informative pieces of info. My Bruin is a freshman and I can't tell you how many times I've been reminded by this email The Parents Square of things, that my 14 year old hasn't quite gotten the reminder button working in his brain to share with me. I love it!!! I appreciate all the teachers, leaders and really the students that work hard to help other students!! This act of kindness says a lot for the Ponderosa Bruins as a team!!! I'm a Cougar in my heart, class of 75, (yikes), but I truly truly love the Ponderosa Bruins, and am proud to say I'm also a Bruin at heart!!! Great job everyone....Version: 2.16.0

A bit of a nightmare for meThe glitches are so annoying and make the app inconsistent and sketchy. It does take forever to start-up (in agreement w/ an earlier review), sometimes (often time) I’ll try to load a video or pic and write a message for it, and once I click the upload button it kicks me out of the app, deleting all the thoughtful words I had to go along w/ the post! The app doesn’t archive things well, either. There are items that were posted a while ago, and I just want to search a keyword from it and find it, and I can’t nor do I know where to even begin if I wanted to. I can’t stand this app, it’s partially the reason why I’m transferring my son’s school and I hope his new school doesn’t use it as a platform..Version: 2.44.21

Perfect ToolPS is a great communication tool for both parents and educators! This app has been essential during the covid crises and I have utilized the hubs to post resources and lessons, the private messaging to send links for mtgs, as well as the usual posts for weekly parent notes. I also respond to my boys’ teachers trough the app. It is user friendly even for those who are not technologically savvy. PS has really made navigating this challenging time a lot easier. So thrilled that I will have an efficient way to communicate with parents bit virtually and upon our return to in person learning..Version: 2.45.10

WOWParentSquare has helped me a lot as a student in at Arizona. I have had a difficult time learning from home but my teachers and head of school has done AWESOME keeping me posted on what to do every day or when a student needs help. This app helps so much to me my parents and probably my teachers. This app has everything to keep me posted or when I need help they respond as soon as they can. I am so glad this app exists it helps a lot! Thank you ParentSquare and all my teachers for being awesome and creating this awesome!!! Thank you for reading these 2 paragraphs it was probably hard see you later!!!!.Version: 2.44.20

This is cool and usefulI like how it lets me know the schedule for the week and other even happening plus you can communicate with the teachers and or staff. Sometimes asking your kids what is the even or they doing this month is like talking to a sleep walker they never know nothing or they don’t remember. This apps is very useful for me and my child. Wish they had this when I when to school. My question is teacher should have a copy of the homework posted in case the children missed-out or forgot their homework. Thx!.Version: 2.45.21

Great for elementary; not sure why I don’t get half the notifications for high schoolI have kids at both elementary and high schools in the same district; communications are timely from the elementary school, but sporadic from the high school. I’ve noticed that the child profiles at these two levels are structured a little differently, and the one for my high schooler is more limited; maybe that’s why? I’m not sure if this is the fault of the district or the app, but it is frustrating and has resulted in multiple missed deadlines with the high school. Our district has only been using Parent Square for a few months now so hopefully this will improve with time..Version: 2.47.0

Denys Baker(Gauthier) Jazmyne Gauthier’s MomI love this app I am so much more informed about all of MPUSD. The video messages from the Principal, Teachers, and Staff have been uplifting and amazing. It shows how important our students are to all of MPUSD. I love the transparency on the important decisions set before the board and the State of California. Thank you for all that you do for our students to ensure the best education possible, especially during and because of the Covid-19 Pandemic. You have all been so wonderful through all of this. Thank you again for all you do for our students and our communities. God Bless! Denys Baker.Version: 2.44.17

Great work,This program helped us on everything from learning distances. At first we feel bored and a little tires but after awhile, we wrote down date and time for each of our children then we kind of feeling the differences, thanks for teachers times and this great program to help everyone on studying without mess up and lacking of activities. Now as the parents, we are feeling great and very appreciated all the hard work from programmers and teachers plus our children as students are working together, keep up the tremendous work..Version: 2.44.16

Communication made easyLove this app. Everyone is much busier these days with the pandemic trying to keep life afloat. This form of communication with our teacher, scoop and district makes it easy to stay in the loop. When we have questions on assignments, school happenings or bus schedules this is the turn to app. I especially like the communication between the teacher and the parents. The assignments for the week are very clear and we also get a friendly reminder of where our child is at with assignments..Version: 2.45.10

Teacher/Parent communicationThis app is great for communicating with parents and teachers. The problems I’m having, attachments open however most are to blurry to read. You have to sign in to google docs to view. I personally do not like having to sign in to different apps to view something. The videos are slow, you can hardly see them or hear them on IPhone. This app in my opinion is great for communicating. It would be awesome if it handled all things needed for parents to see grades, attachments, classes, videos. If I have to keep signing in and out of 2-3 different apps to find information. It’s not worth the time!!.Version: 2.44.26

Excellent method of communicationThis app has been a very effective tool for keeping in touch with our children's teachers, specific classes, and entire school. I especially appreciate the ability to message an individual or small group of people, instead of the entire consortium of parents and school staff. The volunteer reminders are fantastic and really help keep us on track as to what the needs are of each grade, as well as how we can be most helpful -- without promptly forgetting. I wish all schools used this app!.Version: 2.16.0

Good ToolAlthough I prefer being able to communicate directly with my families via email as I can tailor groups a little easier this way, I like PS for creating informative posts almost like a class news letter. If someone was not managing this platform to assist setup, new group formation etc. I would be frustrated and feel that it probably wouldn’t be worth the extra effort. The best tool has been the forms/signups. We have been using one form daily this year for COVID purposes, which would have been really time consuming any other way..Version: 2.45.10

Fix the Notification Preferences Please!!I love the Parent Square app, but yesterday’s preferences somehow changed to receiving emails, texts, and app notifications. I do not want the texts. Every time that I turn off text notifications, it won’t save it! As soon as I close the app and go back in, it shows text notifications as instant again. I had to mute the text conversation on my phone and I am about to block the phone number because apparently that’s the only way to make it stop. I just want to receive notifications via the app. I do not want text notifications! Please fix this!.Version: 2.45.9

Finally communication that is easyI have seen complain ts from teachers about this app. But as a parent I say finally!!! This app has been a huge Improvement on our schools otherwise lack luster performance in communication with families. Hearing people complain about having to communicate with their customers is really annoying and won't get any sympathy from me. Welcome to the real world. Thumbs way up from me. I just hope that it only gets better as time goes on.Version: 2.45.10

Great AppI really like how this app allows us to be kept updated with everyday things/events from school; with out having to go on the school’s website or social media. My favorite part of this app definitely has to be the communication aspect of it. I feel like it makes things so much easier with messaging the teachers and getting a response back! Mostly since my kids go to different schools and they are all in one application!.Version: 2.45.26

INFO A COMMUNICATION D-Great information on events and happenings. TEACHERS DON’T RESOND! So far, only 2 teachers ever respond to questions regarding my child, I’ve asked two. One was regarding my concern about my nephews change in energy and enthusiasm. This being his first year I wanted to see if his teachers witnessed any issues. One answer out of 7. After communicating with one teacher through my nephews account, she said she only communicates through google classroom, but doesn’t give parents access to communicate because she would get too many emails. It was appreciated and comforting to know that at least two teachers care about their students..Version: 2.44.7

Very HelpfulI love being able to connect with the teachers and keep up with whatever they have going on in their classes. If I have any questions or concerns all I have to do is send the teacher(s) a message and we’ll have our own private message thread. Also, the teachers are able to send out messages to all the parents keeping us informed and up to date with what’s happening. It’s very helpful! :).Version: 2.45.20

Useful but not user friendlyI like having everything online and accessible but there should be different tabs or folders or something to organize information better. Have one long stream of info makes it hard to sift through what I consider to be school-related spam and find the info we actually need. School announcements, PTA notes, Teacher notes, etc. I feel like this should be a relatively simple upgrade; like gmail folders but the poster can select what folder to post in. It would be far more useful this way..Version: 2.45.10

Sign upsThe sign up section needs a lot of work. Why would I need to see all the filled sign ups that other parents have filled? Why do I need to scroll down and search for a Star in order to see my own time slot? It’s not convenient or quick whatsoever. Also, when I got my new iPhone the app kept crashed every time I typed a word in new message. I can definitely see the need and purpose for this type of app. I think it has a lot of potential still, just not exactly where it should be while already supporting the demands and responsibilities of actual parent communication..Version: 2.44.4

Just what we needed!FIVE BIG STARS! ParentSquare is exactly what I needed to be connected to my kids’ school, and all of their teachers. Every single communication, announcement, reminder, school board meeting, events, practice/games, and even pics can be shared and viewed instantly and simply. I am very impressed with the way the app is organized because it allows for lots of info and updates without becoming cluttered. I have only good things to say!.Version: 2.45.7

Multiple schools for childrenI have children in different schools and this has been a 1 stop shop of info for both schools! It’s really easy to use and I can select which school and posts I want to view at any given time. I do however, find there is a delay of when something is posted in the actual app and when I get the email alert about the update, this is why I rate it only a 4star rating. Other than that it’s a great tool for parent/teacher communication..Version: 2.44.25

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