CareCredit Mobile Customer Service

CareCredit Mobile Positive Reviews

Makes life easyThis app makes it so much easier for me to keep my payments on time And make the payment when it is convenient for ME. I can make a payment without waiting on hold for someone or hoping the mail got there or waiting for internet. I love knowing I can make that payment close to the date it is due if I have forgotten or will not have the money in my account in time for other methods to get it there on time. It literally takes me seconds to make a payment and I get confirmation and a record right to my email as well as a text for reminders. In a busy life this is a huge help in keeping my credit going up up up. I also can Acess my balance and available amount anytime I need to. . This makes it super convenient during emergency situations. I use it for my puppy with a congenital issue that tends to be u predictable. It’s been an absolute life saver in these times when we don’t expect an emergency visit to her specialist! Thank you Care Credit for giving me this opportunity to better my credit while providing healthy care for my family INCLUDING my fur family! ❤️.DineesmilesVersion: 4.6.0

Security & Affordability for my PetsI’ve been using Care Credit for several years to afford expensive health care for my pets like dental cleanings, annual exams, medications and unexpected health needs. I have an elderly dog (15), a young dog (4) and a partly feral porch cat. Care Credit offers many long term interest-free payment plans (that give reward points for merchandise and celebrations) that provide options for quality of life-savings to care for my animals I would otherwise be unable to manage reasonable payment plans for my multiple pets healthcare with special perks too. I’ve had a pet health insurance plan for my oldest dog for a decade I’ve actually never been able to use due to limited categories covered and very low coverage amounts while the premiums cost me a fortune for no good reason. I’ve also used my Care Credit card a few times for my own unexpected expensive dental procedures like root canals and crowns. Very grateful for my Care Credit card!.SpritetexVersion: 4.25.0

I think care credit is absolutely amazing especially if you’re in a bind.I don’t know why everybody is saying oh and the finances so expensive if you pay your balance then there’s no finance charges. End of story I mean if that’s the only complete people have then my god that’s the least of their worries. Anyhow I thank God for CareCredit. I just started using it I love it I just made my payment I paid the balance I also asked for an increase they asked me how much I wanted and then boom gave it to me I am extraordinarily happy I just hope that they will make my Increase higher, maybe I should’ve asked for higher but I wasn’t sure how that worked. I am working towards getting a surgery done and I would love to have a Knouff of the CareCredit to do it which is around $7000 right now I have $2500. eventually I’m sure I’ll get it, as long as I keep making my payments and keep it at 100% I should be OK. All I can say is thank you so much care credit thank you thank you thank you!! ❤️❤️❤️❤️🙏🙏🙏🙏❤️❤️❤️❤️.Nichole D.Version: 4.1.2

Easy To UseI enjoy this app for exactly what it is, a quick and easy way to pay your bill and to always have your card "with" you, even if it's not in your wallet. To see a more extensive look at everything, your promotional status, statements, etc., it is best to view it online but honestly, I don't need to look at all of that when I'm just simply trying to make my monthly payment and chip away at the total when I can. This is the only banking/credit card app I have that I can open, verify my identity with my thumbprint and then immediately have access to paying the bill on one single page and being done. This didn't exist 6 years ago when my husband and I had to open a care credit card to pay for an unforeseen surgery for our kitten at the time but I'm sure glad it's available now the second time around with a different kitten, different (expensive!) surgery. Very happy with it, thank you!.AVBallwegVersion: 3.1.1

Very usefulYou can check promotional balances that are no interest and their promo expiring dates and if you call the number through the app someone will answer and you can’t designate additional payments amounts destinations so that you can stay as interest free as possible with the promotional offerings. When they do add interest, it was either a non qualifying purchase (too small or not medical related) or expired. If not paid in full by the time the expiration of the promo occurs, interest is backdated to the date of the charges inception for the full amount of the purchase regardless of how much you have paid toward it so it is imperative to pay it off before that date if you want to use this card intelligently and if you have the means to do so. Otherwise I would use only in emergencies.TnbohinriVersion: 4.26.1

Pay and a whole lot moreIf I get a credit card I make sure they have an app. The care credit app does the normal and a lot of other things. I can check my balance owed and available credit anytime of the day or week. It’s super easy to make payment. There are several places that go along with the 6 months no interest if u pay it off In time. The app breaks down each amount and how long left on the 6 mons time frame. The app also lists all places that take the card. You can search “vet” and it wail bring up all the vets that accept and their location. It does a whole lot of other things but these are the ones I love the most. This post would be way too long if I listed them all. Download it. I won’t be sorry. It will make ur life so much easier!!.Ticker HayesVersion: 4.21.0

Great Extra Emergency CardI just read another reviewer who used the Care Credit Card for their FurBaby. When I got my card it was for my set of hearing aids - very handy not to have to put this large purchase on a card where I would either pay a lot of interest every month or have to pay it off immediately. I have plenty of time to pay it off. I did check to see what amount I needed to pay each month in order for the payments to be enough to equal the entire amount at the end of the appointed time. Then MY FurBaby, a rescued kitty, had medical issues when I adopted him. Quite a few unfortunately. So I used the card for those also and have paid off both of these amounts before the original due date. My conclusion is that it never hurts to have a spare card in case of emergencies..Mopsey's momVersion: 4.7.0

Happy to have this cardSo happy to have this CareCredit Rewards Card! My family has been using CareCredit for over 5 years now and never had a problem using it, we can always feel secure knowing we can use it anytime on just about anything. I have spoken to customer service on one occasion and was very satisfied with the experience, wait time to speak with a real customer service representative was only about 3 minutes and the rep was fully knowledgeable and courteous, there was no need to ask to speak with anyone else or a supervisor, I consider that in itself a 5 star rating ! I hope this short review helps many others consider getting the CareCredit Rewards card and feel more secure knowing it’s always there when you need it!.Green1oneVersion: 4.19.0

Love itThis app has made things a whole lot easier. I had misplaced my card. I had to call to request a new card then wait the 7-10 days to receive. Getting through customer service and to the right department takes time and I'm always getting other phone calls while trying to reach an agent. I needed this card to pay for a dental procedure and didn't have it yet. I downloaded the app and it had all my new info ready for me. I love having the electronic card and it allowed me to pay for my procedure without an issue. I've been able to do everything needed on this app and not having to make that long phone call for assistance has saved a lot of time for me, something I seem to not have enough of..JessicaR2022Version: 4.19.0

The App design is excellentThis app is easy and precise to show transactions. It tracks payments clearly even before statements are generated. Also shows vet hospital credits applied so I can confirm amounts with the vet hospital statements. I’m so glad I learned about care credit when my cat recently developed nasal lymphoma, a fast, aggressive, and fatal cancer. A CT and other diagnostic procedures were needed to come to this diagnosis, giving me the needed facts to make the correct and most humane decisions for her. I had to euthanize her before her suffering increased. Thanks to the no-interest deferred payment promotions I can manage the debt, and have peace in my heart that I was able to do the best for my tabby cat Honey up until the end of her precious life..CynOfAshburnVersion: 4.15.0

Credit for specific chargesI was so pleased to qualify for this card after having to start over from a divorce. My need was for dental work. After my divorce who was a dentist I was very apprehensive about going to the dentist after moving from the state and having an issue I found this CareCredit card and found it Dental and even my pet if an emergency and I couldn’t cash for the bill I don’t carry another credit I do keep a debit card but some of these procedures are for exceeding a monthly paycheck and as I use the card and my business grows I can raise my cash limit do you have a charge on this card it works really well for what I need it for.K24412Version: 4.16.0

Convenient and quickI understand for some that it may not be very easy to pay off a large amount within 6months, but having the option to pay off in 6months with 0% interest is such a convenience for me. I wanted something done and I really didn’t want to wait so my plan was to save up and pay cash in 6months time anyway, so the fact that I was able to get what I want and pay it off in 6months with 0% interest really just made this very exciting for me! So thank you CareCredit! The app is very user friendly and got the approval response in minutes. Anyways I love it. So my rating would be six starts if the option was available :) very happy with this service..Danrome17Version: 4.2.0

Best App For Making PaymentsFrom using several apps to make payments.. this has been the most convenient and easiest to use by far. Everything about this app just makes sense. When you first open the app it shows you exactly how much is left for your payment and when your next payment is due. It’s very simple to navigate, and shows you all your basic payment info. It’s also very easy to customize how much you would like to pay to your bill if you wish to pay extra. I do wish you could set up automatic payments but that is ok. At least I was able to set up reminders on my phone to alert me when a payment is approaching..Wordie wordsmanVersion: 4.0.1

Works greatI’ve been using it for about a year and like that I can see what promotional purchases I’ve done and when they expire. I do recommend when paying off a balance do it at least a day before the expiration date. I had a problem where I paid it on the day the promotional balance was due and they added a late charge. Luckily I caught it on that day and had it cleared up with them. A nice feature of the app is that the card is in there in case you ever forget it or lose it. You can also pay a doctor if they offer the option to bill you. All you do is look up your doctor and follow the prompts to pay them..Cuties MommyVersion: 4.10.0

App is good but annoying on IOSI’m a fan of Care Credit and the app is pretty basic and gives me what I normally need from it. I can easily make payments without much problem and it’s easy to find things like promotional expirations which are the big things I use it for. However, in the last year the app has become annoying and sends promotional messages about once or twice a week. This creates badge notifications and I have to login to the app and navigate several menus to delete them to make the badge go away. Its junk mail. It’s a waste of my time and it’s doing it more increasingly. I want to disable these but there’s no option to. Please allow us to disable the stupid promotional messages. I got 4 of them this week.Wesley barlowVersion: 4.19.4

So far, so goodShort version: great card to use for emergency vet bills. Easy to use app. I had an emergency vet visit with one of my cats. I had absolutely no way of paying +1,000 for a visit that day. After losing two cats before that to not being able to afford tremendous I was absolutely crushed. I was approved same day, and able to use it ASAP. It really saved me from losing my furry loved one that day. I can’t give to much of a review but I will say the 6 months no interest (as long as you pay before the 6 is over) is great. I’m not sure how it will be if I have to use it again, but absolutely a good option when the only other option is losing your pet..Ali2228Version: 4.8.0

Applying saved my dog.Applying and being pre approved with a temporary card made a life or death situation a bit easier. Having this card as a cushion saved our 10 month old German shepherd puppy. We live pay check to pay check like most families do and I was recently let go from our second income when our pup decided to try to jump the fence to get to us. She impaled herself in the stomach near her bladder. Having this to pay for her vet visit was the only way we could afford the surgery and save her life. Thank you for coming up with this card and app to make life easier when crazy circumstances come up..Army.princess.2k10Version: 4.17.0

Can’t pay promo’sI use this app solely for our payments and any info I may need in terms of this account. I just find it easier than logging into the full site online. It’s easy to use and at the touch of a finger I can check the account. It also shows me what promotions I have that are expiring soon. If I don’t pay the balance off it reminds me interest will be added on. That’s the one thing I don’t like about this app. It shows me the promo balance due but doesn’t seem to allow payment. I have to go to the full site for that. Strange since we can make regular payments just fine. If they change that I’ll adjust my rating score accordingly..YourmagicgirlVersion: 4.25.0

A life saver!!I’ve had CareCredit for many years- for hearing aids, dental work and glasses (at Wing Optical) and will use again soon for new hearing aids. With nearing my 80th birthday and living on Social Security I wouldn’t be able to manage these medical expenses- I’d have to do without!! FYI - I also use Synchrony Bank’s CarCredit for car repairs on my 16 year old Toyota. Again, couldn’t manage without these two cards and haven’t paid a penny interest on anything since I set up each account for online automatic payments. (Maybe I’ll make it to 100 with the help of these two cards!) THX SYNCHRONY BANK! Another FYI- my daughter uses her Care Credit to pay vet bills for her 4 elderly dogs..LadyloosyVersion: 4.3.1

Highly DecentI'm a CareCredit lover in general. Credit cards are the devil and all that but CareCred has saved me some serious financial hassle getting dental work done on both me and my cat. The fact that they allow you to use it for veterinary work has seriously improved the quality of my life and my pet's life. So the app is great as well, it makes it so easy to deal with all this. The one complaint I have is that the balance showing on the app doesn't update quickly, especially if you pay on a Friday or weekend, so sometimes it leaves money 'floating' out there in cyberspace, which is an incredibly uncomfortable sensation especially if it's a lump payment. I've never had serious issues though kudos to CareCred..AJ DodgeVersion: 4.6.0

SO easy to use!!I love this app! One of the easiest financial apps to navigate - I wish more could be this easy! I love how the app allows you to view the breakdown of your promotional purchases, I just wish there was an easier way to make individual payments to each of your promotional accounts if you want to pay off one before another. So far as I know, you still have to call in to request that is how you want your payment to be directed. I also appreciate the ability to access all of your other Synchrony accounts directly from inside the app..IsldGrl88Version: 4.25.0

App Is Awesome!This app is very simple and easy to use. Having this makes tracking and making payments much easier. I also like that I can use my virtual card anywhere that takes Care Credit. I change wallets a lot and forget my actual card all the time. This app has saved me so much time. This is my third time paying off a large purchase with Care Credit with no issues and absolutely no interest! If you have a payment plan and beat the deadline you won’t have issues. They even increased my credit limit which in turn raised my credit score!.Add me!! ooBorn2DieooVersion: 4.2.0

Best App for Healthcare FinancingThis was my first experience with a credit card as a fresh graduate from university. I have found this to be truly helpful in allowing me to make payments on time and telling me exactly how much I need to pay back (the total), how much has been paid, and what the minimum amount due is for each monthly payment in my payment plan. I rated this a five star app for the above reasons! Way to go to the app developers of CareCredit. It may just be the best credit card app on the internet! I am so glad I downloaded this :).Zakia I.Version: 4.25.0

Dagrannypooh,aka.,,SsJohnsonI have no problem giving a LOUD SHOUT OUT!! For this app, the Benefits it offers as another option to pay for medical expenses via several Medical providers , Veterinarians and services they render is a Blessing. Great for those unexpected emergencies for you or your pet and having to face the bills and the added strain it cause on your already over taxed budget. CareCredit provides that bridge you need for the gap in your finances for a more flexible payment option than having to pay the full amount up front or over several months . I LOVE IT!!!😍🥰😘🥳😊😙 YEAH!! AWESOME 👏!!!.Da'grannypoohVersion: 4.18.0

Simple and easy to use!I set my account for automatic payments because I hate keeping track of due dates for all the bills we have. However, on occasion I will make additional payments or check my balances so this app is perfect. I haven’t had any issue with this app. This app is easy to navigate and simple enough use to to get the job done. I use to log on my account with my computer, but it’s so inconvenient because I’m not always in front of my computer. This app makes keeping track of my account so much easier regardless of where I am. Highly recommend it..SP. VVersion: 4.3.1

Helped me get the care needed for my pugWith credit care I was able to get X-rays done on my pug and found out he had a large cancerous mass in his chest. I was able to keep him comfortable till he was ready to pass on. Then I was able to afford private cremation. To get that proof that he was sick and there was nothing more I could do. It solidified in my mind and gave me time for he and I to say goodbye for now! Miss my little guy every day even though it’s been almost 3 months. It payed as well the prescriptions given by vet but not through pharmacy..Zwoman78Version: 4.25.0

Good to pay your card bill but...This app is wonderful for viewing and paying your credit card bill, terrible for paying doctors bills online. I just found out that a bill that I paid last month to my dentist’s office wasn’t received even though it showed up on my card and statement. Now my dentist office has to call Care Credit and find out where their payment is. Needless to say, I won’t be using the app to pay doctor/dentist bills anymore, I’ll be paying at the office. My advice, use the app to check your balance, present your card, or make a payment on you card. Don’t use it to make a payment to your doctor..PitbullLover87Version: 3.2.1

A satisfied customerI have never heard of this loan until my doctor from North Carolina mentioned to this to help my health reach to a successful goal. Using their online app is easy and quick to use, especially when you have a busy lifestyle. They are also affordable on their monthly payments too. If you can’t pay the amount that is due, they will work with you and allow you to pay what you can pay until you are all caught up. I highly recommend this loan program to help enhance your health/wellbeing..Isign4him76Version: 4.25.0

We Love Care CreditWhen our sweet 14 yr. old lab mix wasn’t doing well & we had to take him to the animal hospital near us, he needed specialized care & scans. Our fur boy had to end up being sent to cross the rainbow bridge due to a cancerous mass & he was suffering. Thank goodness for Care Credit. It was easy to apply while we were waiting. We were approved in less than 60 seconds. They were a miracle in helping us finance taking care of the final arrangements for our fur baby to be put to rest. We would recommend Care Credit to everyone!.Gabby2870Version: 4.25.0

Great app/providerI broke my glasses and was in urgent need of a pair. I was a little over extended for the month and wasn’t quite sure how I was going to afford them. I began researching and came across care credit. It’s been awesome. It allowed me to get both my contacts and glasses ordered. With the app displaying card info the info I need was available to me before the physical card arrived in the mail. They allowed 7 months on my purchase to pay in full and won’t accrue any interest. I’ve since realized it be used for all kinds of things. Including taking my cat to the vet. Thanks CareCredit!.LifeTheRonWayVersion: 4.10.0

Care CreditCare Credit was helpful in paying for an unexpected medical expense not covered by insurance. Their minimum payment was way below what I needed to pay in order to pay off my bill before the end of the 0% interest rate expired. So watch this carefully. I simply took my entire bill divided by number of months before end of “grace” period and paid that monthly. If you don’t pay off before the end of the 0% introductory rate they will ding you with a high interest rate, but if you use this wisely it is a great tool..PooleicurnVersion: 4.26.0

Happy customerSo far, this app has been awesome. Very user friendly. I like that you can pull up your card on the screen. I don’t always have my cards with me but you know I always have my phone. As for Care Credit, I cant thank them enough for their service. I have, “less than perfect”, credit. When my dog got extremely sick and needed to be hospitalized, Care Credit gave me the credit I needed to have my girl taken care of immediately. I paid off the balance within 6 months and never paid interest. It was the exact help I needed at the right time..RashidaH227Version: 4.1.3

Saved our Dog’s Quality of LifeOur lab suffered a torn CCL (dog version of ACL) shortly after my newlywed wife and I returned from our honeymoon. We weren’t in a financial position to pay right away and our primary credit card’s interest rate is too high to make that a feasible option. Our provider recommended care credit as an option and made sure to let us know to pay off the balance in full by the due date and there would be no interest. Amazing option and approved in minutes and preventing a delay in her treatment. Just MAKE SURE TO PAY IT OFF BEFORE THE PROMOTIONAL PERIOD ENDS and it works perfect!.GTigers55Version: 4.6.0

Great serviceThis app and credit line has given me peace of mind and assistance for my fur babies in a really hard time. They approved me very quickly for a line of credit to bring the babies to the vet. They weren’t like most credit lenders immediately asking for the first payment with insane interest. I was able to pay my first payment a few weeks after my initial use giving me time to get back on my feet. They also give you a virtual card to use before the hard copy comes in the mail..May03010128Version: 4.14.1

Only one complaint (Message Center)The app itself is fine. It serves its purpose well. I just don’t like that I can’t disable the Message Center. There are no in-app options to stop notifying me about messages, which are unwanted reading material. So the only way to turn off the notifications would be to do so in my phone’s settings, and I don’t want to do that because I can’t miss any important notifications, like fraudulent activity or if a payment is late, for example. I need THOSE notifications. I don’t want the notifications for the “Message Center.”.CzernAttackVersion: 4.24.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.26.0

CareCredit Mobile Negative Reviews

App is fine. This company is awful.Long story short, we needed a loan to cover a medical expense we couldn’t pay for outright. We investigated multiple options and this one seemed to be the best option for us. We looked at their website and qualified for a long term loan without interest. It wasn’t explicitly clear that a given provider wouldn’t necessarily allow you to take that option. A provider will allows you to sign up for a subset of those items, even if you qualify for better. We where pushed through paperwork not understanding this (shame on the provider) before finding this out. When I asked CareCredit they educated me, but admitted there is no way ahead of time to know what a provider will let you select or (more importantly) audit problems like this after the fact. In short, there is zero accountability or recourse. Once screwed, stay screwed. This alone was bad, but it gets worse. I added my spouse as a registered card user, but they accidentally mistyped the name in a distinctly weird way, which we had fixed later. We paid off the loan and not even two months later we got a credit card offer in the mail for the name that they mistyped from a third party. They sold our information. I’m sure this was probably more fine print that we “agreed” to, but none of this was transparent. We would never chosen this company if I didn’t have to (out of desperation) at the time. Shame on you..Paul Baker Salt ShakerVersion: 4.23.0

Vet visit payment declinedI’ve had Care Credit for several years. Only used it at our vet’s office. Then went to use it for my dog’s visit in January 2023 only to discover that our card was declined by Care Credit because we didn’t have the new Care Credit card with the MasterCard logo on it. When I called and spoke with a representative, I was told we cannot apply for that card because MC does random selections for current Care Credit card holders. She then inferred that maybe my credit score was too low! My credit score was 833 at that time and it’s even higher now. What an insult from that very rude person! So I cannot use my current Care Credit card at my veterinarian’s office, regardless that I’ve used it in the past and ALWAYS paid my balance well ahead of schedule! My veterinarian’s office stated they would not apply for the new updated Care Credit with the MC logo account because their customer service is one of the worst they’ve ever had to deal with. I totally understand what they are talking about, because the “customer service” person I’ve had to speak with was extremely rude and disrespectful to me! I’ve had to use my personal credit card to pay for vet visits and still manage to pay them off after two payments. But my credit worthiness by paying all my bills doesn’t matter to Care Credit or apparently Master Card either..Dutchlady1974Version: 4.24.0

Acc shut downI was very satisfied with this account and program. Honestly would have rated in a five star but for some reason, even though I have my auto pay set up and it has gone through every month, and I still have money in my bank, my last auto pay was declined, and apparently due to this without any warning! My account was shut down. I am extremely frustrated. I was also told that I could open a new account after the remaining balance payed. By the way it was one payment left. But I am afraid that due to having a recently closed bank, the system will not allow me to get a new card and I will have my credit pulled for no reason. No one seems able to give me any definite information regarding this issue. Of course, I will reach out to my bank and ask what happened but I even be able to tell me anything helpful as it seems this is the common thing for one bank to blame another bank. Not having a warning is not a good policy. But if I didn’t have money in my account, and the payment was declined. I would understand at least somewhat. But I do have money in my account and it does not show any declined payments. I believe this issue. To be a synchrony bank error and feel unjustly treated..PuppyandbigdogVersion: 4.21.0

Worst card program everGot this card for a last minute dental procedure for my daughter I was approved for $4000 which was great the procedure was $3800 and they offer 12 months no interest financing. The parent company is synchrony bank and apparently they reevaluate your credit regularly which is pretty normal many cc companies do so. However this is the first time I’ve experienced this situation where my credit dipped a bit do to using one of my other cards for an emergency car repair unfortunate but it happens synchrony lowered my credit limit from $4000 down to $2500 because of it making the card usage go up over 90% even tho I had never missed a payment and was paying $300 a month to make sure it was paid off in 12 months the minimum payment is $80 so I paid on time and over minimum and they still penalized me by lowering my limit. Which in turn lowered my credit score even further because the card is almost maxed out again because the balance was down to 2400 when they adjusted the credit limit to 2500 from 4000. So beware this was great in an emergency need but I definitely won’t be using it again when it’s paid off in a few months..C.LoutzVersion: 4.25.0

Run AwayI don’t have dental insurance and my dentist office suggested using this. Forty, the app is difficult to use. Won’t let me set up an account and after the third try, I gave up and will log in at the website Second, I made my first payment four days after I was approved. Two weeks later, there was another bill so I paid that too. I figured the next bill we’ve in a month. I checked my balance and guess what? There was another bill due in four days. No notification was sent. So I paid that three days ago. I’m almost afraid to look again. I also paid a little more than their balance on the bill and now I have to pay the higher amount. If I pay more on the next bill, that will be what I have to pay for the rest of the loan. Note that I am paying off in 12 months to avoid interest. They have very high interest rates and if you are late, you will pay a fee. If you choose the no interest plan, you will pay interest on the entire loan if it is not aid on time. I plan to pay off my 12 month loan in 10 months or earlier because I don’t trust this organization at all..DimpleschickVersion: 4.15.0

Doesn’t work at allI wish I could give this zero stars because I haven’t been able to use it to determine its actual rating. I downloaded the app before the iOS update to 12, but it didn’t work. I’ve since updated my phone and all apps but if still doesn’t work. I get an error message that says “We are unable to complete your request at this time. Please try again later.” I’ve uninstalled and reinstalled the app. I’ve tried it on WiFi, cell data- nothing. I did an online chat with customer service, they had no idea why it didn’t work. I sent a secure message to customer service and was told I had to call in because this error message may be one of several things (huh?). So I called. First she told me that it’s something to do with Apple’s security blocking their website through Safari. I am able to log in via Safari, but not the app. So I’m assuming she asked around and the response I received is that in spite of the fact that this app was just updated two weeks ago, they are no longer supporting the iPhone app. What?!? I’m so confused and have an app that doesn’t work. So disappointing..Jubie13Version: 4.0.1

Does not respect notification settingsI have all notifications turned off within this app, yet I still get lock screen, home screen, and app badge notifications for things I have turned off inside the app. They have now subscribed me to motivations about a podcast they are hosting (and who is listening to a podcast about having to use a credit service to pay for basic human needs like healthcare?????). There is no way to unsubscribe. When you try to go to support for the app from the Apple App Store, it takes you to their generic customer service website with agents who only have the ability to help with your account, payments, etc. and have no ability to report any app malfunctions to the developers. I know I can turn off the notifications within my Apple Settings menus, but then I won’t get payment notifications, etc. Additionally, the app often will fail to load correctly due to server issues. A poorly designed app for a predatory lending service..Ankh99Version: 4.18.0

Account Activity BuggyI was really thankful for this app for helping me pay off my dog's medical bill and my experience was pretty smooth up until I was about to schedule in my last payment which never showed on my Account Activity. Thus, after waiting a few days to see if my scheduled payment would appear, and it didn't, this led me to believe that I had to schedule it again. No cash was taken out of my account each time I scheduled a payment up until it somehow randomly went through and I got charged TWICE (as of the time this review is being written). I'm hoping it didn't go through more than twice since it doesn't really show me anything and as another review states, feels like I'm being punished for trying to pay off my bill so quick. It'd be convenient if there was another way to contact support such as through email or even request a dispute through the account history section..UmjvckyVersion: 4.15.0

They Don’t Function and They Don’t CareOkay 1) when I wanted information about cars credit the phone had no operators and the website was confusing, distracting and wanted you to sign up before saying anything. At my dentist they had me sign the papers before I saw 26.6% interest rate. Went to make my payment and the website said “we can’t process you st this time.” The phone said (first thing) you can speak to an operator for $10.” After I put in my checking account info it said “you bill is proces-“ and the call dropped. It is supposed to notify me about EVERY TRANSACTION and contact. No call no text no email. Oh and when they free app got done collecting my charge card info it said, “that transaction is approved” but I wasn’t making any transaction and they don’t accept payment by credit. The day after I signed up for Care Credit my credit score went down 14 points because I was stupid enough to sign up for this rip off..Happy HiramVersion: 3.2.0

Latest update does NOT WORK on older iphones!This app has been great! - until the latest update. Incidentally, I have an iphone 6. The ios cannot be updated past 12.5 version. This update requires ios 13. When I open the Care Credit app to pay my bill, it displays that I must update to the latest version first. So i proceed to update. It then displays that I must have ios 13 to update and asks if I want to download the older version. I click “download”. Then it does nothing and still will not let me access the Care Credit app without updating it to the newest version first. The app is now useless. Can you fix this so an older iphone user can still use the app? Update: It’s been 2 months since this latest update... This app is still useless if you have an older iphone. Please fix this issue so we, with older phones, can use it again. :(.Nanrae13Version: 4.16.0

Great app terrible companyThe app is great but the company itself, Synchrony, is far from great... Paid for years into the customer protection program and once I actually lost my job they denied my application for the protection program...missed only one payment (by a week and after informing them that it will be late) now at that point I understood the lowering of my credit limit but now comes the kicker... back to work... paid of the last couple dollars owed and after a while ask them to raise the limit back up .. their answer? The account was closed without me being notified... now I am supposed to re-apply for a new card because this one can’t be re-opened... I don’t have insurance, this was my insurance so I’m the middle of an pandemic you cancel the lifeline of people to pay for their care.... I’m done... with synchrony and anything they stand for....AnnettSpallerOrtizVersion: 4.10.0

1 day late because of a death in the familyI was 1 day late paying my bill that I’ve always paid more on than the minimum amount and double on the day I was late because my Mother in law passed away the night before and had been in the ICU for a month before that and they cut my line of credit by over 1/2 of what I was originally given and with No advanced notifications. Not to mention this also hurt my credit and dropped it a few points for doing this. I am in the medical field working for a hospital and I will be using word of mouth to co worker’s and patient’s not to even bother with this company. What a joke I will be paying off the balance and getting rid of this crap. Just be careful if anyone wants to try these people and the product..Kap0922Version: 4.25.0

Stopped support for iOS 14.This is the first and only app I have had drop support of iOS 14. Ridiculous that your app of all things is the one trying to force me into updating. For a freaking payment app. There is zero reason for your app to not support iOS 13 or 14. What’s the deal? Do you have an agreement with Apple to force updates so people need to buy new phones? Absolutely bananas considering I’m using your service because I didn’t have the money to pay outright for a medical bill. Think I have money for a new phone? Or is it just that you’re to cheap to pay to test updates on older iOS? Anyway I’m deleting your app and will make my payments on your regular website from now on. I’ll be so glad to pay off what I owe and never use your services again..HollytasticalVersion: 4.21.0

Worst credit card to haveThis past week went to my veterinarian to take my dog had a ear infection when I was already about to pay my car got declined check my app and it was saying that my card was closed out called this morning with the representative. They stated that they closed out my account due to other credit cards very high usage, which was false and I even let them know about it and I’m always paying on time. Haven’t use my car for a while because my animals has not been sick and I need it need to be taken to the veterinarian… business people these guys are closing without letting their customers know advance no notice or any email/call/mailed in paper advisory.. very disappointed with this company...BigmikewinsVersion: 4.25.0

I like CareCreditBut the app is just terrible.. I have had to reset password 20 times or more.. with a password that works on desktop, but then not mobile, but the worst is the content of the messages it pushes out to you.. you see red number, and since its how you pay your bill.. but no, its stupid informational mails pushing discounts for boob job/botox discount if your pet gets work too.. but there is no way to turn off the marketing mails, and keep the app… and dog sweater financing offers arent even in your desktop account, just the app.. so if you can handle a new password everytime you log in, and push notices of how to finance diamond implants in yur lapdogs teeth, install .. otherwise, forego the convenience and just use the credit card.Luv swVersion: 4.19.3

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