Investigation Discovery GO Customer ServiceDiscovery Communications

Investigation Discovery GO Customer Service

Watch your favorite Investigation Discovery shows anytime, anywhere with the ID GO app.

Download the app to watch live TV, full episodes and complete seasons of your favorite ID shows on all your devices. It’s FREE with your TV subscription. Just sign in with your TV provider username and password to get access to favorites like Atlanta Justice, Murder in the Heartland, True Conviction, A Time to Kill and many more. New episodes are available the same day they premiere on TV. Watch select unlocked episodes - no TV provider needed!

With ID GO You Can:
• Stream ID LIVE anytime, anywhere on all your favorite devices
• Watch episodes and entire seasons of current series
• See new episodes of shows on the app the same day and time they premiere on TV
• Binge your favorite ID series and specials including Atlanta Justice, Murder in the Heartland, True Conviction, A Time to Kill, American Monster, Til Death Do Us Part, Fatal Vows, Murder Chose Me - and many more!
• Get unlimited access to everything ID GO has to offer free with your TV subscription

Features:
• Stream live TV when you log in with your TV provider
• Watch select episodes and entire seasons of your favorite shows - no need to sign in!
• Browse by genre to find your favorite shows and discover new ones
• Pick up episodes where you left off across all of your devices
• Save episodes to your Watch Later list
• Compatible with tvOS and Chromecast
• Closed captioning support

Requirements:
• Available in the U.S. only
• Wi-Fi connection is recommended
• iOS 10 or higher - more providers coming soon

Need help? Visit gohelp.discovery.com.

California Privacy Notice: https://corporate.discovery.com/privacy-policy/#cappi

We may work with third-party advertising companies and other partners that help us deliver tailored advertisements to you. To opt-out of behavioral tracking on mobile devices, you may use the DAA AppChoices Tool, available at http://www.aboutads.info/appchoices.

This app features Nielsen’s proprietary measurement software, which will allow you to contribute to market research, such a Nielsen TV Ratings. To opt-out of Nielsen measurement on mobile devices visit Nielsen’s mobile opt-out page at https://sites.nielsen.com/legal/privacy-statement/nielsen_app_output/#.

Investigation Discovery GO App Comments & Reviews

Investigation Discovery GO Positive Reviews

AT&T & Direct TVI’ve been using this app for a long time now & I absolutely love it. Only complaint is that I don’t always have access to all the shows when I should- my dad has direct TV included in his AT&T account. On some weeks it will let me select Direct TV & log in with no issue. Other times, it won’t let me log in under Direct TV, so I try logging in under AT&T & it still won’t let me. When I first started using the app it would connect my direct TV account on it’s own, I’m assuming it would self-connect by finding the signal to my direct TV box or something. Sometimes I have to wait weeks in order to have access to the locked shows which is frustrating cause I use this app on a daily basis. I wait for updates on the app & even delete & re-download it sometimes, it still doesn’t solve the issue. Most of the time I just have to wait to get lucky & regain access..Version: 7.6.9

App could use a few tweaks...I really love the ID Channel but the TV app (thru Roku) can be frustrating. My biggest complaint is that once you open the app & start searching there’s no easy way to get back to the home screen. Can’t you put that option in “*Options”? Instead you have to go back, back, back (however many screens you’ve clicked on) until you’re lucky enough to finally find the home page. Usually I end up exiting the app & going back in just to get to home page. Another complaint is the “All Shows” feature. It’s nice that they’re all listed (& in alphabetical order) but it takes forever to scroll through all of them if you need to get to one towards the end. It would be better if they were in groups such as “A-D”, “E-H”, etc. OR have the search on that page (instead of redundant search feature) & the show name would pop up as you’re typing. Like, if I typed in “Murd...” all shows would pop up that have those letters then just scroll over to the show I want. Lastly, once you open a show title, the episode description is so small you can barely read it. It looks like there’s plenty of room to use a bigger font or use bigger font with “cont’d” button (or scroll) if more room is needed (the orig air date is also a bit small). I hope you find these suggestions helpful!.Version: 7.5.5

Love this AppI’ve been consistently streaming this app for some time now and I really like it. The only thing I wish you would change is at the end of each show, the screen minimizes to a smaller picture in which to allow the episodes name and description info to pop up in the bottom half of the screen. Is this necessary? There are times when I really want to see the ending of an episode more clearly and when the picture is minimized it takes some of the experience away. And why does the info of the episode I’m watching need to pop up? If I wanted to read that info, I can touch the screen at any time to view it during the episode. I don’t want it to automatically pop up at the end, disrupting my viewing. I could see having that pop up at the beginning of a new episode, but not at the end. Please change this. Other than that, the only other thing I can say is... we need more new content... I’ve almost seen everything. Thank you..Version: 7.5.6

ID appI love this app but as I’m a philo subscriber I can’t watch locked shows until they are part of the cable subscribers they aren’t listed as of yet please add them to the list so I can watch all of shows that I love the most anywhere and everywhere ... the ID channel is on in my home 24-7 I love this channel I can’t get enough but I would like to be able to use the app to watch shows that are locked they shouldn’t be locked bc Most people these days don’t have or want cable it shouldn’t matter if you have cable or not really ... but it is that way if you guys could fix that part I think a lot more people would use this app the same with the rest of the tv apps.Version: 7.5.6

Won't let me watch anything!I usually love this app, although there are few things I would change. The ads aren't too bad but can get very annoying. The app sometimes lags too and will get rid of my "continue watching" queue which is extremely frustrating to have to then go and find the show and find where I was at in the episode. I'm having a major issue right now that won't allow me to even watch shows! I'm logged into my cable provider, and it shows that I am. However when I go to watch something an error pops up saying something like "you can only watch if you are logged in with a cable subscription." None of the episodes or shows have those locked key signs because I am logged in, but it still won't let me watch!!! I'm getting very frustrated as I would like to watch my shows..Version: 7.5.6

FrustratingI continue to have the same issue with this app, I signed in through my cable provider and I was watching locked shows quite successfully but when I would stop watching them and go back maybe even an hour later it denied me and said I had to re-authenticate.I ended up deleting the app and reinstalling it put in my cable information and I was good to go for a period of time , I got frustrated and just deleted the whole app… Now it’s been a while I thought I would download it again and I’m having the same problem.I did reach out and contacted and received the initial email saying they got my message… I haven’t heard anything since then. If it weren’t for liking the content of a lot of the shows, I would just say forget it but I would like to try to get it to work correctly.Version: 7.9.1

FIX THE APPWhen I first downloaded the app it worked perfectly fine for at least 6 mos on my iPad. In order to watch now, I have to delete the app and download it again. I can watch one show then I have to repeat process over again if I decide to pick a different show. If I let it just play whatever it chooses, most the time it plays out fine. ID Go is my favorite app, I watch everyday but it gets annoying always having to delete, download, sign in, over and over again. The app works perfectly fine on my phone. But I don’t like watching on such a small screen and I shouldn’t have too. PLEASEEEEEE FIX IT 😩.Version: 7.6.8

Love ID content but...I love the ID content and listen to it daily. But your “Continue Watching” link needs an edit just like the “Favorite Shows” and “Watch Later”. I have many shows in “Continue Watching” that I never watch, so I don’t know how they got there. But I’d like to be able to delete them, so I can find the shows that I actually want to continue watching. I also agree with other reviewers that there is a problem with the ads. I understand that you have to air them, but I don’t need them to air three times in a row. Once is sufficient! Also, I have my settings set to “English” as my language, and recently I’ve been getting ads in other languages. That is a waste of everyone’s time, mine and the advertiser’s as I don’t understand a word and I don’t usually watch but just listen..Version: 7.5.5

Love The Shows - Hate The AppI had no problems when I first installed the app but now it freezes at the banner page. I have to uninstall and reinstall the app and sign in with the cable provider in order to watch anything. Once I leave the app, I have to do it all over again. Super frustrating therefore I don’t use it very often. The repetitious commercials don’t bother me because I know it’s part of the deal. I just leave the room to stretch, get a drink or do a couple of quick chores and come back just in time for the next portion of the show. UPDATE: Tried IDG again a few months after my initial review and it now works consistently. Thank you developers for listening to user complaints and fixing the issues with IDG!.Version: 2.18.0

Update: They Fixed It!Update: Wow! Within a day they fixed the App! So glad...many thanks! Old review: Used to love ID Go which always worked...started downloading individual cable apps, such as ID Go, HGTV, NatGeo, etc. when it became impossible to use Charter Spectrum’s TV App. But this past week, can’t open ID Go or HGTV, etc. beyond the initial logo screen. Can’t log in, can’t open any programming, etc., only a frozen logo screen is available. Have tried deleting and re-downloading numerous times but nothing works. Suspect it might be attributable to the atrocious services from my Spectrum Charter subscriptions (WiFi access & cable provider)....Version: 2.15.1

Great app missing one key featureI love this app, I love the shows. Pretty much any show on this channel is good. The only thing I wish it had was a rewind button! 10 or 15 seconds would be great. I find myself having to go back multiple times during the shows I watch because I didn’t hear something right or I want to see something again and get a better look. It’s very hard to get to the exact spot you want since you have to scroll with the circle at the bottom that shows the show’s progress. Also sometimes I go too far back or to the wrong spot, and end up having to watch commercials all over again that I already saw..Version: 7.6.8

App could use bug fixes and updatesI love ID channel but not so much the app as of lately. I am signed in with my cable provider so I shouldn’t get as many ads, I pay enough for cable as it is. Also, after I have watched one or two shows, I have a box pop up saying “This content is only available to those with a paid tv subscription”. Like I said I am signed in already and have watched one to two shows, so then I have to sign out and sign back in. Another thing I would like to see on this app, is where you have the rewind and forward arrows so when you do get kicked off app and like a lot people say you have to start your show from the very beginning, that you could use those instead of the bar!.Version: 7.6.2

Commercials are ridiculously loud - updateI use my iPad to listen to tv in bed when I can’t sleep but don’t want to disturb my husband by turning on the TV. If I adjust the volume to a level where I can hear the shows but low enough to possibly fall back to sleep, the commercials are so loud they wake me back up. This has been the case since day one and nothing has changed. So rather than using the Id go app, I use my carrier app instead which uses more battery but is modulated normally. Update - I received an email from the developers asking if the problem still existed. I tried it recently and it has been fixed so THANK YOU FOR LISTENING!!!!!.Version: 7.5.6

I Love ID GO and IDI don’t have a problem with anything as far as the channel goes I just wish they had more episodes of Fear Thy Neighbor and my new favorite signs of a psychopath . The only con I have to report is with the player. Please provide the ten second forward and backward toggle buttons so that we don’t have to manually scroll when we missed something that was said. Other than that I only watch this channel. No need for HBO or the other premium channels. I just watch ID and CNBC for The Profit and American Greed.Version: 7.7.1

Good app...where do I leave content feedback?I think the app works very well! I have had few issues with it, comparatively speaking. I wish the layout was more forthright with regard to episodes vs. short segments that appear to be a show. I have favorited shows in the past, only to have the setting disappear (more than once) — so I no longer use this feature. The thing I find to be most frustrating is the stupid 8-10 minute episodes (that are still interrupted with commercials), that are now peppered into the “On Last Night” section which is super annoying!! Overall - the app is solid..Version: 2.16.0

Good but buggyThe model is great. The shows are even better. But the biggest thing that warranty my vote of a 3 was how buggy this app is. There're no rewind/fast forward buttons. There's no fullscreen/minimize button. And the Continue Watching tab really doesn't work that well. This app needs slight improvement as far as the UI goes but other than that, I'm loving every minute of ID. Oh, and last but not least, the Closed Captioning doesn't give you the option of picking your language. So sometimes when I'm looking for English text, I'm getting French words going across my screen. So to finalize, I give this app a for 3 star, but an informal 5 star..Version: 7.9.1

Good content but...This app uses entirely too much data compared to my other streaming app. No other channel/app uses as much data. It uses over twice as much data for usage time. They should work on this. I use other apps way more but when I check my data use this app always has the highest amount of data usage. Just checked my usage 103gb that’s insane it’s my least used app. All my other streaming apps are under 20gb how is my least used app 103 I’m going to delete it. Other than that the app works well as far as content it’s a well put together app other than the data I have no other issues with it..Version: 7.5.6

Love the app but...I love this app and tv channel. I think it works great and I love many of the shows. Unfortunately, I do have a complaint. I truly loathe that I cannot watch every show or I am only allowed certain episodes from certain shows without tv provider sign in. I understand apps have to make money some how but, I think there should be an option to then pay for the app to get more out of it with either a monthly payment or a one time payment. This way, those of us without tv providers can still watch what we want as well as support the app..Version: 2.18.0

So disappointing!I don’t know what has happened. This app used to be wonderful! Suddenly everything is locked. I use Direct TV and when I try to unlock the circle spins and nothing happens. I’ve tried uninstalling and reinstalling app twice to no avail. I’ve e-mailed support and just receive back some automated response saying they can’t help. I thought ID was better than this! Update...everything is fixed and when you are signed in there are now only 3-4 ads. Then, just when I think it’s pretty close perfect now they have taken away the feature that tells you how many ads there are! Why??.Version: 2.15.1

Horrible appI can only watch one show then it just stops working. I need to delete app and re purchase , sign in w my spectrum account and watch another show but this is ridiculous so this app gets 0 stars seriously. Please fix this! I had this app for a few years now but in the beginning it worked ok. I’m so disappointed I can’t watch my favorite shows cause your app has too many problems. It’s not my connection either. Please just fix this!.Version: 7.7.2

Love the app but…Since upgrading to the iPhone 12 Max Pro I find the app frustrating. I used to be able to double tap the screen to expand the video to cover the entire screen. I can no longer do that so it makes rewinding impossible because the screen moves to the side. Can this be fixed? This is still an issue. I’m thinking about deleting the app if this is not fixed. It’s ridiculous that a user can’t fast forward or rewind a show because the app doesn’t fill up the entire screen anymore 😡.Version: 7.9.1

Bugs fixedExperienced issues with new IOS update (content wouldn’t play & app would just crash). I emailed Investigation Discovery directly and they responded fairly quickly explaining the issue, giving me other streaming options, and assuring me they were swiftly working to fix it. They have now successfully fixed this issue and even sent me a courtesy, follow-up email to update me. Couldn’t ask for anything more. Love the app, love the content, and love the business..Version: 7.6.1

Ruined this appI loved this app until recently they ruined it by charging for same shows which where free as long you were already paying through your cable subscription now the discovery networks expect you pay twice for same shows that was free on app before came out with discovery plus Shame on discovery networks you've ruinthe id app an just made not want watch anything your networks put out anymore I so disgusted with their greediness.Version: 7.7.2

Keeps shutting offGood morning... I’ve had and used this app for quite some time now but the last 2 weeks everything I use it I pick the show I tap an episode and the entire app shuts downs and returns to my home screen. I’m not happy about this at all!!! I use/watch this app while in my office everyday and haven’t been able to use it at all.. tried at home, in office, park. I have great WiFi data connection and all the other apps work. Please help me.Version: 7.6.2

Great app but a pain in the ....Loooove ID GO absolutely fantastic content that being said all of a sudden I’ll watch about 2 shows and then this comes up “ you are not allowed to view this because you are not a subscriber “ so I gotta go into settings sign out and sign back in I don’t mind doing it even once a day but every 2 shows ?? It’s constant it drives me crazy ; enough that I use another app that has the same content and watch that app instead; so ID app wake up !! Fix the bugs cause this is my favorite channel hands down.Version: 7.5.4

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