Amazon Prime Video Customer Service

Amazon Prime Video Positive Reviews

Less than user-friendly app.I agree with the last reviewer in that browsing the library available is very difficult. If you need a subscription to a different channel it should be in it’s own section! Plus, sometimes, no, often when I’ve been watching a series I go back and can’t find it when you would think it would be more like Netflix, sitting there in plain site waiting for you to watch it again, but, NO, you have to remember what it was called and go to search and find it that way. And some of the British shows are just difficult to remember the names of because they aren’t names of shows we are used to hearing about in the US. Overall, I love Prime and it’s originals, but this app needs help! Please people, see if you can do what Netflix does-it’s not that hard!.CookiebreathVersion: 6.5

Not entertainingI’ve been a prime video member since they started the platform, I have always been quite happy with there selection of movies and tv shows, however this last couple months I have been not only been paying for my subscription including paramount + but also seem to be paying for adds. I can’t watch any show with out getting bombarded with ad after ad after ad. This has been beyond inconvenient to me and my family. I feel that almost every platform has been not only charging for subscriptions but also charging companies to place there ads. In other words your double dipping your chip. And to make things worse, we have to pay more to go add free. This is completely unfair. If you are going to place adds then don’t charge for subscriptions and if you customers are paying subscriptions then don’t place ads. This is not fair to your customers and only goes to prove corporate greed. You need to fix this immediately for your customers before you lose a lot of us..AB619Version: 10.19

Subtitles are very finickyThis app is great:) There are so many included shows and i’ve had a really great time watching them. I’ve been watching Good Omens (excited for s2) and the legend of vox machina. however my only grievance is that the subtitles are a nightmare. You should have a setting to automatically keep them on. I’m not deaf or hard of hearing or anything however having the subtitles on really helps me understand what’s going on. It is really annoying to have to turn on the subtitles every-time i leave the app, or whenever a new episode starts (sometimes it works most of the time they turn off) I would really appreciate if there was just a setting to have the subtitles stay in for everything they’re available for. other than that the originals are great and the video quality is as-well, if you are also someone who relies on subtitles keep in mind that they can be very annoying at times..Hufflepuff11201Version: 9.36.2

“A Haunting”I love to watch paranormal shows and Prime has a lot of options…” A Haunting “ is a great example of the shows I watch. I have no adds on my service, so idk if this is the problem when watching this show. This is a very edge of your seat program, the problem is, when it come toward the very end of every episode, Prime ends the program immediately after what would be the last commercial break, so I never get to see what happens at the very end. UGH!! THIS IS SO FRIGIN FRUSTRATING!!! It’s an awesome show and the end of it, I’m sure, would be incredible and not to mention the nformative. But I will never know what happens to the demons/spirits/residents or mediums/priests/paranormal investigators because PRIME DOES NOT SHOW THE END OF ANY OF THEIR EPISODES!!!!! PS if anyone reading this experiences this while watching other programs/shows, PLEASE write a review stating s. Hopefully Prime will get the message and fix this frustrating bug!!!.Trish ShaneVersion: 9.24

Prime Video is for movie lovers, WHY???First, you can get a 5 star rating to see how others are feeling about the movie you are considering. You will see right away the year it was made and who is in the cast. Second and my favorite, You can click onto the the cast and get individual pictures of each cast member and feedback on their film history. How many times have you watched a movie and wanted to know who played that character? Prime has made it easy for you to find out the name of that character you didn't know before. Third, lists other movies that people watched that had watched this movie. Often leading to another movie that was just as good. Fourth and fantastic, I can type in favorite actors, favorite directors, specific countries, to get lists of movies I would like to watch for whatever category reasons I want. Fabulous for anyone who wants to do film studies. You can type in about any subject and find movies that will fall into the category you want to focus on. No other video provider offers as many choices in movies, TV, documentaries, series, and anything else you can think of. They have made a point to cover just about everything a home entertainment app audience tastes and needs could possibly want to find. I am a 68 year old retired elementary school teacher and grandma who happens to be a movie enthusiasts. I hope this helps some people decide if Prime Video is for them..Read_this_aliceVersion: 8.0

Good, but flawedI love the prime video app overall. For the most part it remembers where you left off on shows from device to device. I can save my favorites, and it recommends shows for me. The first flaw that bugs me, if I pause the movie with around 5 minutes left, and come back to it after the screen shuts off, it always skips to the next episode and cuts off my last few minutes. This happens on my Galaxy, Firestick and iPad, so I know it’s not my device . Drives me crazy. Next flaw is I can’t clear my watch history on just one show. I’m rewatching some shows and lose my place because it shows that I’ve seen all the episodes. I don’t want to clear my entire watch history, then I’ll lose my place in current shows. I wish this was a feature. If this feature exists, I haven’t seen anywhere to click to make this happen. Other than these two complaints, I enjoy prime video very much!.Monka83Version: 7.8

Good enough but not great!I find the layout of the movies a bit awkward. I wish for example when I want to look at my watchlist it would show thumbnails on the entire page of nothing but my watchlist. Same with the different categories of watch next or any other category of movies. I hate swiping from right to left to have to go through a bunch of movies to find the movie I am looking for. Good enough of selection of movies, never enough. Like to see more foreign films and independent films. Also would like to see them get rid of the ludicrous restriction of the prohibition against watching videos outside the country. Why do they care if I watch it in Utah or if I watch it in Japan? I have paid to watch the film. They certainly should be able to work around this legal technicality which is absurd! That’s when I want to watch my movies the most, when I’m outside the country. Also I think they charge for way too many series and films when I am a Prime member. They vast majority should be free..RDWharleyVersion: 8.18.1

Good selection but poor app experienceI thoroughly enjoy the selection of tv shows and movies prime video brings. add ons, especially the HBO add on just heightens my experience. despite this, the developers have plenty of work to do with the app itself. it works just fine on the tv but the app is another story. often when i start a new episode the pause screen remains while the video continues to play in the background. i try to tap to make it go away and nothing happens. i try to tap anywhere to make it do anything like press back to return the home page or press pause and nothing works. i even exit the app and close the tab and the audio continues to play in the background. even turning off my phone it continues to play for several moments after. at first i thought it was just my ipad since it was an older model and has a history of issues but i continuously had the same issues on my iphone. not the end of the world but certainly annoying.It needs tweeksVersion: 6.8

Love itPrime Video is great. The app itself has always run flawlessly on my phone. Using the Prime Video app on my TV has been great too. They have a lot of tv shows and movies to choose from. I like how they always remember where you left off. It’s nice that you can make different profiles so your shows aren’t mixed in with a family member’s shows or vice versa. They have a lot of kids show options as well which is great. The only thing I noticed about the app that was a negative, would be that sometimes after I’ve watched a show, it won’t show up in the “recently viewed” list and I have to search for it which is kind of a pain. Other than that though I’m very happy with Prime Video and it’s absolutely worth it to me..Hustlababy09Version: 9.4.1

Options & DevicesI like the quality, features (on phone, your able to see the music that's playing during a spacific scene and all the main characters. Along with the seasons and episodes your currently on (if it's a TV show)), and I like the modern slick design. I don't appreciate the options (some movies you still have to buy or rent to enjoy) like 'The Grinch' among others for now. They have others available...that came out in 1920s but not the newer ones available! It has been frustrating that I have to watch on my phone for most of the features and am absolutely not able to watch anything on my laptop. I think it would be nice to have the same features available on Apple TV and so on. Lastly, it would be nice to be able to create multiple accounts for multiple people under 1 main account. Hope this helps! I look forward to seeing the changes in the future..ArtistparachristVersion: 6.5.1

Great selection & download. Needs ad downloads.GOOD: Great selection. Love the really old programs and movies. Downloads are fast - now even 80 year old movies! I have not had a download drop in quite awhile! (YIKES! TOO SOON! 10 downloads dropped in 2 days. Something changed.). All nice. ROOM FOR IMPROVEMENT: Some usage is too clever by half. Depending on pressure/speed it (seemingly randomly) selects PLAY, or GO to list, or go to TOP of list. In a bumpy ride it can be very frustrating. Pause, skip forward, skip backward, and scroll - work without error, but the interface seems to have been designed by someone who does not use them. NEEDS: Ability to download "ads" programs - hey, you can figure out how to not let people skip ads. I have no problem with ads - grew up with them on tv. My travel requires download way more than streaming - admittedly, I am probably a minority..MikeLMAVersion: 10.10.2

Trouble while trying to chromecastI can see the app’s quality is improving with new updates but I’m always facing a problem when trying to chromecast, because the button sometimes simply won’t show up! While my phone is connected to the TV and I can cast all other streaming apps o have on my phone, prime video is the only one I have to spend half an hour trying to make it work! So I would recommend either adding a permanent casting button or at least adding another fixed one in the setting, because when the first doesn’t show up you can at least trying to connect the app to the device going to the setting and then making the app work again. It’s the third time I’m deleting and reinstalling the app because it won’t work even after almost thirty minutes trying to make the button appear!.CaioponceVersion: 8.35

Great app. Only one small issue...I found that if I pause what I’m playing on the app only a minute later it will totally close whatever it is I’m playing. I have an iPhone so other media apps will linger in the background so that if I pause for a moment I can come right back to it where I left off without having to reopen the app and press “play” again. Also I can’t make it a background window on my phone without full screening it first which is another thing other media apps do right away which is odd. But over all it is not too inconvenient of things. Just little nitpicks that could make an already great app even better and rival other media apps!.Mikebatman742Version: 8.30.1

Was a fan,.. Still am just less now.Have always loved your app. Was thrilled when you add support for the Chrome cast, love all your originals, and you have a great selection of shows. Then, you did the Netflix thing, asking if I'm still watching after a 2 to 3 episodes,.. Sigh,.. Most obnoxious thing ever. I work from home and have the tv on while I'm working,.. Insanely annoying to have to take my phone out, unlock it, try to remember which episode I was on (as your app only some times plays the right one when I get back on to it, if my wife is watching and she has watched past what I have it just goes to that). Then wait for the app to open, load up, find the correct episode, then start it over, as half the time it just restarts the episode, try to use the tiny bar to fast forward to where I was,.. Sorry,I hate this new update,.. 2 stars off, love everything else..DarkwolvezVersion: 7.5

Ok but some issues need to be fixedEnjoy some of what prime offers but it’s not my go-to streaming app as there’s just too many others out there with more content. A couple of things that I dislike about this app is the forward and rewind functions (instead of just forwarding or rewinding, it tells you you have to hold to forward or rewind and takes a few second before it actually does it, whereas other apps just forward and rewind right away). The other thing is it doesn’t always go to where you last left off. Finally, my biggest complaint is that I started to watch more foreign shows, particularly Chinese drama, and problems I’ve noted include audio and video not syncing, and the audio will go out completely in parts of the show. Would be good if these can be fixed..BB8800Version: 8.24

Advertisement before customer serviceI won’t buy another video from this site! I own all 7 seasons of a TV series, that happens to be on HBO. Half the time I try to watch the series I own on “PRIME” HBO’s adds keep me from getting to my videos, prompting me to buy a subscription to HBO NOW. It’s frustrating, and then to call customer service and English is not the first language of anyone I spoke with. Which would be fine but they couldn’t understand what I just explained. They kept telling me to renew my subscription, which I don’t have or need to watch my videos. For extra fun I was hung up on 3 times. I have been a fan of Prime for a long time.........not anymore..... Ssshhheeeeeesssshhh I just wanted to watch my videos..TaraalutiiqVersion: 5.1.2

Worth the Watch!Come on Robin Williams one more time heck yeah! I love humor and I love Christmas, and Robin Williams and Candice don’t disappoint! This movie made me smile 😊 and keep smiling! With all the world upside down and the pandemic 😷 and sooo much more Robin Williams last movie 🎥 yesss I would watch this again. Merry Christmas 🎄🎁 folks and Happy New Year 🎊🎆🎈 2022 bring the year on.. I would have given the movie 5 stars ⭐️ but Robin Williams was a super comedian and he was always working on his humor, so out of fairness to one of the greatest comedians ever 4 stars ⭐️. So Robin where ever you are there’s always room for improvement! I see you just beyond the veil laughing and smiling 😊 and telling anyone within the sound of your vortex some really awesome jokes. We just can’t stop laughing 😂…..JmpennVersion: 9.2.2

I love it but …But I hate that you have to purchase some movies and the look of the app like do you even like celebrate Christmas day and Christmas movies and Christmas stuff do they make the ad look like a head scarfs Christmas hatSnow and that’s it and the prime video logo I want to see that and awesome oh well but also because you know I’ll be watching it are you watching odd squad cars are yeah are you getting into child Hood State because I mean don’t we all remember our childhood and I’d be watching pretty good stuff on there not really much to be watching but I like everything about it I like that they have all these movies and stuff I hate that you have to purchase some but it’s OK#HatingLoveNotReallyHatingLove… This is Hannah signing off PS do not hate love..Sljohnson2209053Version: 8.35

LOVE PRIME VIDEO!Basically, everything you want is on here. I love that there are parental controls per the device you’re using and that you can have multiple devices watching prime video without an extra charge. I can sync all my digital movies from here to movies anywhere website, I prefer that over iTunes video any day. I also love the primer discounts for rentals and purchases that they run every so often. It’s about as cheap as red box but lasts longer, sometimes 7 days after the first viewing, and I don’t have to rush out of the house to drop it off by 9pm Kiel redbox requires. Another bonus is I can get HBO and other channels through Prime and cancel at anytime. LOVE that feature. I highly recommend it!!.Whatev13Version: 5.5

Slow to load videosCan you fix the bug where the video loading screen spins but won’t play the video? I uninstalled and reinstalled the app, rebooted my iPad, and have the latest iOS. However, I still get a black screen with a spinning circle when I tap on an episode of a show that I want to watch. I have no other issues on other video streaming apps. This issue started two updates back. Update: I have updated my iOS, the app, signed off and signed back in and I still get a spinning circle animation when I tap on the episode I want to watch. UPDATE: I fixed the issue by removing my old devices from my iCloud account. UPDATE 2: I am getting the spinning circle and playback error again..LizS1977Version: 9.10

Does not fully clear when closedI have discovered that Car Play texting and reading texts doesn’t work if Prime Video isn’t fully shut down on my iPhone. Even with the app closed, my home screen still thinks it’s there and shows me a play button. I think I may have to fully shut down my phone to clear it (cached?) before I can drive anywhere. This never happened with Netflix to any degree. And this is after the most recent update from Sept 8/21. Other than this frustrating bug, great app. UPDATE: Definitely have to power off my phone to clear out Prime Video so I can send and receive texts via Car Play. Prime video also shuts down if I use another audio app via Car Play..SantapastaVersion: 8.37

Not ready for PrimetimeApp has gotten increasingly more and more unstable in the last few weeks on my 4K Apple TV. App hangs on loading. I have to delete it and reinstall. Auto play on TV episodes is hit and miss as to whether or not it’s going to work. There is no autoplay setting that I can find in the Apple TV app since the addition of profiles. While we are on the subject of autoplay, the “are you still watching” is a nice feature but has horrible execution. The counter is apparently set to trigger after a certain number of episodes instead of on a timed interval. When you have a 4 year old wanting to watch Sarah and Duck and each episode is only 6-7 minutes you end up interacting with the app every 20 minutes or so. It would great if it did a timer/episode which ever is longer..MichaelspringfieldVersion: 8.12

My favorite streaming service, but for 1 BIG problemI love the movie and show selections included in Prime. I LOVE the selection of crime shows from the UK and the shows from PBS. The one complaint, and it’s a pretty big one, is that stream frequently fails/crashes/goes back to the selection screen. This happens several times every week. It also happens on both iPad and iPhone apps. Sometimes it will resume working when it select play, but usually it will continue to fail and Nothing but time will resolve it. When this happens have tried restarting the app, uninstall/reinstalling the app, switching from WiFi to cellular. Nothing I have tried has provided a better solution than time away from the app. Please fix this..Nellnell84Version: 8.7

Not available in your current locationThe app itself is fine, it does what it’s supposed to, however, the content is a huge disappointment. Why on earth would anybody pay a monthly subscription for a steaming service that promotes amazing shows, only to prompt “not available in your current location”. Seriously, 90% of the shows aren’t available, what’s the point?! Thanks for the free month amazon, but even that wasn’t worth my time..SpidergitchVersion: 4.7.1

Amazon StackGood app with great shows, but if I’m paying for it I don’t want commercials..OffroadeagleVersion: 7.0.3

It’s okIt’s good, but having Apple TV support would make this app/service way more useful!.KeithBlairVersion: 4.7.1

Decent selection clunky appThe selection is decent and it has good variety but the app is clunky and hard to navigate. Would benefit from being easier to navigate and from a recently watched option..CWong1987Version: 4.7.1

Chrome castPlease add chromecast support! I would use this service much more but I cannot use it unless on my phone. Many shows are on prime which aren’t available elsewhere, however, like Netflix the offerings for Canada are much less robust than those for the USA. Still my kids enjoy it. But I can only use this streaming service from my computer and even then is a tedious thing. Chromecast support would really help..Moira NehemiaVersion: 7.0.4

Like Netflix but worseIt’s nice to use from time to time, especially since it’s all included with our prime membership, but it is definitely lacking in many regards. The titles are limited and often older or low quality. The few higher end tv shows or movies that sneak on are extremely over advertised (I was seeing Jack Ryan trailers for MONTHS). I’m not sure if this is due to it being a Canadian account, but Canadian Netflix has plenty of options still. The app is clunky, but works good enough. The option to skip ahead or back with screen taps is nice. It’s a real shame that it isn’t compatible with Apple TV or chrome cast though..WituworhdnaieVersion: 6.2

TrashAds on a paid service. ZERO class amazon..Jason john botkinVersion: 8.20

Google Chrome doesn’t workI can’t connect on google chrome to watch in the tv..TatimsantosVersion: 8.19.1

FineI have used prime for a while now and there not many benefits. First, all the content should be available, when you change countries half the things become unavailable. Second, the music app is just horrible. Third, the 1 day deliver is not on all products but that’s understandable. Last and most important, ads. The point of a streaming service is to see content without ads because you’re paying but here there are long ads which just disrupt the experience..Just fine……Version: 10.16.2

Buffering on wifiThe app is skipping and buffering a lot on wifi..Melm2993Version: 10.0.1

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Amazon Prime Video Negative Reviews

Ads 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎The recent decision to include ads without paying the extra 35 bucks a year was disappointing. At the time I decided to get paramount + through prime channels. The ads were horrendous. To the point that I decided to bite the bullet and pay the overloads their penance. So paying the 2.99 didn’t affect the ads in the slightest. And the ads weren’t positioned where the ad breaks are in the show. Middle of a gunfight boom 5 minutes of ads. After painfully finishing 1883 I started to rethink everything. I canceled Paramount + and have considered canceling prime. Let me be clear. Ads are the worst and there is nothing more triggering. If I wanted to watch ads I can watch any of the free services with ads. If I’m paying nearly 200 dollars a year for a streaming service I’d better not have a hint of an ad. I will try subscribing to paramount + in the future through Apple TV. But if it has ads as well I might have to leave Paramount behind. The idea of buying shows seems like a much better idea at this point. Not much discovery but my generation hates ads. Buying digital seems a scam as well even though it’s the most convenient. Scammy is the new game it seems. If it wasn’t for Sheridan I’d leave paramount on the shelf..0310macfreakVersion: 10.18

Quite upsetting…..The barrage of ads is not only unnecessary, but they are also at a greater volume point that the actual entertainment that I wish to watch. It’s extremely difficult to endure as well as the option NOT to skip the ads. The greatest disgust is that you will sync to play not one but two ads as well, depending on the chosen feature. Your greatest inadequacy is your lack of formatting the Prime app to the Prime screen on my chosen device. I will choose a certain show/movie to watch from the app and proceed to my form of viewing. I will wait a few minutes before I switch on my TV before I settle in to watch, 5-10 minutes. My recent selection is not shown in my chosen features to watch, even after a decent amount of time. Which leads me to search for my title. The formats must be consistent!! I have actually become so bothered by not only the ads but the lack of cohesive formats!!! Please, format both to sync and allow viewers to skip your ads as more than one will play at a time. Both issues an easy to adjust. Please make an effort to do so. It’s quite frustrating and has decreased my viewership..RubyKingstonVersion: 9.16.1

9.24 added bugs!Purchased a lot of movies. The app still recognizes the purchase but My Stuff/Purchases will only display 20 titles. Resorting from recent to A-Z or Z-A will display a different set but again limited to 20. Whoever thought that limiting purchase display list to 20 instead of being able to scroll though all purchases should be fired for incompetence. Tried to report but it sends you to a chat feature. After being bounced to several people, I got the standard uninstall and reinstall the app and restart ipad. Neither worked. Tried to report again and once more bounced to several different people in chat. They seem to be unwilling to report as a new bug when they fail to solve the issue. Their work around is to go to web address to access purchased movies/shows given My Stuff/purchases is broken. Alternative if you remember every purchase you can use search feature to find it and finally have the option to play. No more purchases until they get this fixed. The work arounds are annoying and take more time when it worked before the update. F on the last update and D- on chat experience..TrackWhimVersion: 9.24

AVOID AT ALL COSTSThe worst company and the worst streaming app I’ve ever experienced. If I could give it negative stars I would. They very clearly have bots leaving positive reviews to adjust their rating because the internet is filled with others saying the same thing i am. The entire purpose of this app now is to force you into buying a dozen channels just to be able to watch any of the content. The UI is the worst of all the apps. None of the content I’ve purchased shows up as being mine when I search for it. Countless times it has tried to get me to purchase a movie or a season I ALREADY OWN. On top of that, if you search for a show/movie it will often make it seem as though it’s free until you start watching. Then that literal same video and any sequels (that were also listed as free) will suddenly cost money to watch. I’ve tried filing complaints, giving feedback, expressing concerns with customer service. Avoid this app like the plague, you’ll sign over the rights to every bit of privacy you have and in return you’ll be scammed out of your money and ignored by the company when you try to correct issues..Bookdoctor8890Version: 10.13

Rip Off- charges for shows on channels you purchasePurchased Discovery+ subscription on my Prime Video account mainly for Expedition Unknown and am now being charged to stream it or can’t find the included version. Finding the shows the are included in my subscription or currently watched are too hard to find, however the same shows for purchase comes up first even when they are included in my subscription. This is a rip off. Why should the app charge you for shows that are included in your subscription? Why pay for the channel and this (plus others) that are included just to purchase what’s supposed to be included? Maybe this is a change but it’s too much work to look for what I’m already paying for. Also huge con that they don’t offer Peacock but I’m sure if I purchased their channel, it would be the same thing. Considering canceling as other streaming options can bundle more channels for a better price by the time you add all the subscriptions and don’t even get what’s offered without paying additional on top of the channel. Not worth it with other streaming options for me..Clyn12390Version: 9.37

One word: ads on contentLike, I’d get it if it was a smaller or a free service. Honestly, it’d be fine. But having to wait for something to load then I can click skip so I can then wait for the show I wanted to watch to load after? And even worse, the app crashes a lot when I hit skip, or just kick me to the Home Screen of the app. And maybe it wouldn’t bother me as much if you didn’t constantly push paid-for content and makes it more difficult than it should to filter the shows included with subscription. While The Grand Tour and The Tick are easily some of the best shows here, the latter is a HUGE example of missed opportunity through the lack of pushing. Even buying and watching super hero and comedy shows before finding The Tick myself, it never once showed up in suggestions. And that’s one of YOUR shows that I couldn’t find until a YouTuber mentioned it existed, off hand, in a video about something else entirely. So many missed opportunity and problems within the app, and the ads are just the Cherry on top that made me wanna rant about my gripes with the service..AliceCooperFanAnthonyVersion: 9.24.3

TV App problemsI didn’t give a 1 star review simply because the content you have is great! I own an LG TV and a Vizio TV. When I attempt to use the app on my Vizio it just doesn’t load all the content and I’m unable to see what I’m clicking on. When it DOES manage to load I try and watch something it continues loading then a message pops up saying there’s a problem with the app and it prompts me to close the app. When I use it on my LG TV OS it works perfectly fine which is a nice change. Although when I use my Apple TV 4K 3rd Gen. it does the SAME thing my Vizio TV does! So I’m really frustrated to say the least with my recent experience with the Prime Video app. It’s NOT internet connectivity issues because both TV’s are connected with an Ethernet cable AND every other app on both TV’s work just fine. The model name for my Vizio TV is V555-JO1, I’m not sure if it’s a problem with this particular TV model or if it’s just a problem with the app in general. I’d really love some help with my consistently frustrating problem thank you!.MawrycharmsVersion: 10.12

Deceiving and an absolute waste of money.This app is super deceiving. It shows all the movies and tv shows that you could get by purchasing the prime package. After some digging, that initial purchase does not include all of the movies and tv shows that pop up on the app… you have to make ADDITIONAL purchases to get basically any movie or tv show that is worth watching, to add these additional streaming services/ ‘channels’ it’s about 10$ a month added on to the 12$ you already spend a month on the app itself…. So in a nutshell, it shows you all these popular movies that people watch and love and these super highly rated movies, but you can’t watch them with your initial purchase, you have to buy another ‘package’ like paramount, Starz, showtime, etc. I understand they are trying to make it ‘more convenient’ so you can stream all your favorites in one app but it’s deceiving and honestly is a total waste of money. Way too expensive when each additional channel is about 10$. Just my opinion though..DarlaSophieAddieCaitieVersion: 9.0

Stop making the app worse!It’s amazing to me how the last few updates have transformed this from being a really solid five star app to deserving less than one star. I gave it two out of loyalty. In the past, you could see the upcoming episodes under the one you were watching, like every other video streaming app. They changed that. In the past, the auto rotate kicked in at a much more intuitive point. They made that a lot worse as well, replacing it with a button. In the past, when you were watching a series, the app saved your progress, but now it only does so every so often. In the past, if you were watching an episode of a series and closed the app, when you re-opened that episode, it would start back up where you left off. Now it starts from the beginning. Many basic functions any video streaming app should have have been kneecap or removed in recent months. Honestly, it’s like a concerted effort to try to destroy the app. It was one of the best video streaming apps before, but now has become as enjoyable to use as scooping out your own eyeballs with a scalding nail. I don’t know if this is something that the developers are doing to look busy and save their jobs but please stop. Sitting on their hands and doing nothing would’ve been much more preferable. Roll it back a few versions and stay there..Finnels91Version: 10.3

Can’t perform its basic functionsPrime Video is terrible as a streaming service. Your account doesn’t sync, so if you watch something on your phone and try to continue on your tv, it has no memory of it and you have to go searching for your show again and find where you were. For shows you’ve never seen before, when you go to start it for the first time the app will randomly try to start you in the middle of some random season instead of at the very beginning of the show. If you stop a show with less than five minutes left and then come back, it’s gone on to the next episode automatically even though you didn’t finish the last one. Lastly, the subtitles randomly freak out and will just flash on the screen for a split second and disappear for huge segments of the show. A ridiculous amount of bugs to fix for such a popular and well financed service..Meeks McGooVersion: 8.28.2

WORST CUSTOMER SERVICE EVERI bought the season 38 The Challenge: Ride or Dies. I get on and episode 2 is asking me to buy it. I already bought the season so I call and they tell me wait an hour there was a system glitch it will be on then. I waited two hours and still was not fixed called again and was told a different reason so I asked for a supervisor. The supervisor said it was the system it can take 24-72 hours to correct. I was upset because I had bought the season and just wanted to watch the episode but understand. She said for the inconvenience she would refund me my prime membership and we ended the call. She calls me back remind you she is a SUPERVISOR and tells my I’m sorry I cancelled the membership instead of refunding it… like no I didn’t want it cancelled I don’t have 16$ to just spend right now when I already budgeted and paid for this month and your refund takes 3-5 days. She didn’t help at all and said well sorry. Worst customer service of my life..AnessaKayla18Version: 9.20.1

Takes too long to switch devicesI love being able to watch shows and the low movie rental prices. However, what really annoys me is the fact that they limit the amount of devices that you can watch shows/movies on but then it takes forever to update when switching devices. I can’t count how many times I’ve tried switching from my phone to my tv for it to take over fifteen minutes for it to allow me to watch on the different device. No matter how many times I exit out of the app or turn off the device it continuously tells me that my video cannot play because it is “playing on another device.” If they are going to be that particular about how many devices can be used they should update their software so it runs faster. I shouldn’t have to wait fifteen minutes to continue my show on another device because their app doesn’t understand I’ve switched and closed out the app on other devices..MusicChick94Version: 8.19.1

Kinda uselessStuff just doesn’t play anymore. A 1 hour video- I give up after waiting half an hour of loading for it to play. I seriously have to download videos for any of them to play. I’ve been in contact with them off and on for the past year and the only thing they can come up with is, close out/reopen, reboot device, delete/download the app, none of this has worked. Now, nothing plays at all. It’ll load for probably 15 minutes then it says there was a problem streaming or playing the video. Last time it did that, it also said there was a problem with the devices internet connection. Now, there is nothing wrong with my internet connection because at the same time, I can stream stuff of similar duration on another app and those NEVER take longer than 4-5 seconds to play. Also when I go into account settings it sits there and loads for a lot longer than it should. BTW, same story on 2 of my iPhones and yes, I have the resolution set to the lowest level.No_nicknamebymeVersion: 8.20

Too much greedI don’t mind commercials in free videos, but if I can’t rewind if I miss something what’s the point. Every time I try to rewind It gives me a commercial. I can’t rewind the movie!!! All due to your greed. Like you don’t get enough of my money. We are already pay for the service you would think you could err on the side of the paying viewer, not the sponsor. Show the price of a video free, free with ads, rent or buy without making me go into the movie page just to find out I have to pay if it want to see it. I realize this is another ploy to force more money out of us, but come on. Do you really need to be deceitful for more money? Just tell me in the thumbnail. So I don’t have to explain to my kid why we can’t see the movie he wanted to see, and I thought was included in my prime dues. Put a dollar sign in the thumbnail so I don’t have to waste time going back and forth between the main page and the individual movie pages..NicknamesnottakenjustwanttostpVersion: 7.10

Right now, it's screwed up.After years of working like a charm, recently this app went haywire. It refuses to recognize that I've watched a movie or tv show, even when I go all the way to the end, and that show or movie REMAINS IN MY "CONTINUE WATCHING" LIST, ad infinitum. That list is now overloaded with shows I can't get rid of. (There has to be some function they dan add to allow you to REMOVE something from ""Continue Watching???" Also, it's taking forever to get the latest episodes on tv shows. On some shows I have on my watch list, it's been almost three weeks, and I haven't gotten the next episode yet. So, as of now, this app is a real mess and I have no idea why, all of a sudden, it got to be this way. I've tried to delete and reinstall the app. I've tried to change settings and delete things while accessing the Prime Video web page. Nothing has worked. And the help I was trying to get from a chat with customer service fixed nothing..Just me2Version: 9.30.2

Prime video sync flawOverall prime is good, but when I purchase a video on my prime account the video does not always appear in my account. I access prime on my phone, tablet, computer and TV and yet sometimes a video I’ve purchased and am watching on my computer, or any other device, may take weeks or months to show up in ‘My Stuff’ on my TV, or any other device. When I try to switch between devices to continue watching a video the film may not be there or may take weeks to appear. I thought this was a one time thing, because it first happen about two years ago, but I’ve noticed it happening since then and again today when I purchased a video on my tablet and then tried to watch the video on my TV, the video needed to be repurchased, which I’m not about to do. I don’t share my devices with anyone so there’s no issue with my account being mixed with someone else’s, it just seems to be a syncing flaw..Nckname1234Version: 8.18.1

Good in theoryOk so the app works flawlessly. I’ve just finally got tired of hopeing that being a prime member actually means something. When was the last time something you purchased made it to your house in 2 days… same with the video app. The rotation of content has always been a little, slow, but this service came with being a prime member. That’s ok, I can handle that, but lately I've been for things to watch and every time I go into a category to browse (with the “free for me” on) it turn off every time I back out to the homepage or search something…….. all the rent/buy stuff is there again. I would just like to see what is available for my purchase of prime. I don’t want to see anything else unless I ask for it… NOT the other way around. Stop trying to up-sell me for something I’m already paying for. Having said that, I’d still recommend it to everyone and continue to use it. I mean, what’s the alternative..Tls2199Version: 9.8.1

Why do I need an internet connection watch a downloadDont get me wrong this is a halfway decent app when you have a reliable internet source, but unfortunately if you’re like me and travel a lot for work you’re going to find the download system horrid. I purchased a such films as Battlestar Galactica, Apollo 13, and Mad Max: Fury Road, and the app would just freeze a download either barely into the installation, or just short of being completely downloaded. When it does work like with Camp Camp and Pulp Fiction, when I am riding in away in a bus the download won’t watch due to a lack of an internet connection. I thought the point of downloading a show or movie was so you could watch it while offline. Is there some new law requiring an internet connection to watch a download because it makes no sense otherwise. I pray you fix these issues ASAP..OmallyRVB117Version: 8.30

Where's my library?!?I know that you guys just love to introduce Prime content, that's pretty much useless abroad. But removing My Library, you know, movies that I bought and that I own, seems to me like adding a new bug, not fixing anything tbh. Just creating chaos out of the completely fine app. Maybe by intention. ============================== After contacting customer support turned out that since I'm abroad, the app just told to Prime that my country isn't the US anymore. That switched country and bought movies disappeared. Huuuuuuuge bug. Bought movies are just like original DVDs or Blue-rays, played on let's say US Blueray player. They must be playable everywhere. And please don't make automatic software decisions before asking user is that really what user wants. Those are mobile devices that we're talking about, meaning they're moving, sometimes across the world, not only across the US. Something to think about Amazon's PMs..Peky_69Version: 5.5.1

Doesn’t work like it’s supposed toSo the app is pretty good when it works and it’s worked mostly well for the couple of years I’ve been a prime member. I like that if you tap the screen while watching something you can learn more about the actors or general trivia about the scene. It’s also nice that I could easily pick up where I left off. For a long time the last thing I watched would appear at the top. But I noticed lately that I sometimes have to search the title of what I was in the middle of watching if I stopped midway. It’s especially frustrating if I’m tired and the title doesn’t come to mind right away. The most frustrating problem I’ve had lately is videos not playing at all. I get an error message saying it can’t connect to the Internet. But I have no problems streaming videos or music in other apps or browser. It’ll be hours before it’ll let me watch anything..Zenais6464842Version: 5.1

Application was NOT fully tested before fieldingThe features of the app that I have checked out, so far, are pretty slick; however, when you run across an important feature that falls flat and simply doesn’t work, it is quite frustrating. It is obvious that the “contact the seller” link that is provided in the order status section wasn’t tested (incompetence), or the engineering leadership identified the problem and released the product with a known flaw (ethically corrupt). When one clicks the link, it does not perform as expected, as it displays the tracking information for the order, not the contact information for the vendor. Having an autonomous and fully automated ordering system is great, but when there is a glitch and you cannot contact a human being to intervene and correct the problem, you quickly realize that Amazon’s goal is to completely eliminate human interaction. FIX THE PROBLEM..AvidHunter1Version: 6.5.1

Apple TV 4K app is poorThe audio is suddenly, and always on dialogue boost. I change it to other languages and back again, but the audio doesn’t stay constant. Ambient audio sound is imperceptible but the voices are SCREAMING in my ears. I know it’s a bug because, well I have ears, and I have experience with A/V… I started a movie and my system said the audio was of a “certain quality”, but then I accidentally changed audio language, when I meant to click subtitles (which would be easier if they implemented Apple’s recommend UI instead of their own), and now every show is making audio with DIALOG BOOST! Voices are so loud. Please include a reset A/V settings to default option or just make a separate menu for all that extra stuff. Content is solid. Thank you for Three Body. App UI is just not up to date. Still. Introducing ads to Prime gets negative stars..AmplifiedLifeVersion: 10.18

Most wealthy people on earth should not keep raising pricesYou are one of the wealthiest people on the planet and you still have the audacity to raise prices constantly and nickel and dime every little thing. Why did I log in to find out I have to pay more suddenly to go ad free after just recently getting a price increase? I agree reluctantly and then search the show I want to watch and find out I have to pay for the show now on top of the increased membership, adding ads and then making me pay to go ad free…and then I have to rent or buy the season! It’s really ridiculous when you have more money than a thousand generations after you could spend and still keep ripping off your customers. At what point does your greed come to the conclusion that you have made enough to give back and not keep milking your customers for more than you could ever possibly need???.Leonitus79Version: 10.14.1

Bad ExperienceAfter entering the app I was asked to sign-in. Like many people I have my account passwords saved on my phone for ease of use. But, when using this app the fingerprint scan used to verify my identity didnt even appear on screen! By habit I knew what it wanted me to do. Furthermore, after entering the password the app wouldn’t even accept it. I checked to make sure it was the right one and it was, even after manually entering it it still wouldn't work. After a bunch of failed capchas and other little issues I had with this app it finally let me in after resetting my password. Now I have to update it on all my devices... With that being said, my other experiences with the app have been good. The layout out of the is quite nice and I like it more than other streaming apps. Its straight forward, intuitive and dark tones make for a good color scheme..P-777~~Version: 8.6

Lost progressWhen watching a program with a series of episodes, if I stop for a while to do something else, opening other apps, and then coming back to Prime Video, the Prime Video app loses my place in the series, taking me back to episodes that I've already watched. I always only watch on one device (iPhone 13), so this is not an issue of keeping progress in sync between multiple devices. Then when I try to bring up my current episode and seek through the episode to the location I last watched, every time I touch the seek button the Prime Video app shows me more commercials. Touching the seek button seems to trigger commercials every time. The app doesn't seem to keep track of how many commercials it's shown me -- it's happy to show me two more commercials even if I've already watched five..Clam gasVersion: 10.18

Not enough free contentIt’s really frustrating to find a movie (or show) that you’d like to watch, only to have to pay to see it. It’s also ridiculous to be able to watch a season or two of a series and find out in order for continue watching, you must pay, not only for the next season, but again for each succeeding season. Or pay for selective seasons by having to subscribe to a service like Paramount+. One example: some seasons of the reality show Survivor are free but others, in no particular order, require a P+ subscription. In the years I have had Prime, I paid for one movie only to find it playing on TBS network. I use the download option on my iPad mini for use during my frequent camping trips where there is no internet. It’s a nice feature. But Netflix has that option, too..Crinkster54Version: 9.9

Needs basic functions addedThe playback experience isn’t great. And since this is a movie app, I feel like that should be a big deal. There’s no reason the movie / show should stop playing anytime I exit the app. Having to restart the show every single time I go to send a text or check my email is super annoying. When pressing play, why does it default to portrait viewing instead of landscape…especially when my phone is already in landscape. The little “rotate screen” button isn’t useful because only rotates to landscape on one side. If your phone happens to be tilted to the other side, tapping the button to switch it to landscape turns the screen upside down. The only way to fix it is turn the phone upright again, wait for the app to register that the angle of the phone has changed, and then tilt it to the side again. NO ONE cares about XRay enough for it to be the default view. The only truly helpful and innovative feature is the swipe left or right to skip or go back 10 seconds. It’d also be great to have a slider for brightness in the app. Although I’m sure that’s not going to be considered since you wouldn’t want playback to be as convenient as it is on Netflix..MattmyersmusicVersion: 10.6

DisappointedVery disappointing selection for Canada. Definitely not worth the cost. The selection is very limited and you still have to rent or subscribe to different services within the app . Will not be renewing as there is not enough content to justify price when regular tv services offer more selection and content.Sondra99999Version: 7.5.5

Needs chromecast support!Browsed around content seems great but I need to be able to watch on my TV like all the other streaming video apps..CreepynutVersion: 6.3.1

Poor aspect ratio on 2018 iPad Pro 11"The app aspect ratio has not yet been optimized for the 2018 iPad Pro 11” causing black bars to appear on both sides of the screen, with there being no way to make a video actually full screen. Netflix and YouTube have already optimized their apps weeks ago. Prime Video is lagging behind..E95Version: 6.3.1

No watch history across devices.Kind of pointless when you can’t view your watch history across devices and family members are not responsible or accountable for their viewing habits. Will return if/when this is addressed. I do not want to CONTROL the household through parental controls. I would prefer transparency instead. If I have to turn on restrictions, I can not justify paying for it..KremeschVersion: 6.8

Poor interfaceIt’s tough to re watch a t v show. When I open the app there is no way to continue where I left off and there are also more than one icons for the same show because each season has its own icon but there is no text indicating which season it is..JakeisapickemanVersion: 7.8

No CastDisappointed. No option to use with chrome-cast or anything..JanjuasimranVersion: 6.2

Advertising platformIt used too be great. Now almost every show is an additional subscription. This is the most expensive video service on the market. Most shows are already available through your cable subscription..Cerberus4242Version: 7.0.1

Why can’t I cast.When I looked up this ap I was told I could cast through my chromecaat. But I am unable to do so. So I can only watch on my phone and not share w the rest of my family. So why I am paying for this????.Jam820402Version: 8.21

Doesn’t work with ChromecastI use chromecast to stream everything in my home. This app has streamed to my chromecast successfully twice, meaning I’ve gotten to use this streaming service twice in the several months I’ve been a prime member. I’m sure it works fine for viewing the content on your mobile device, but for those of us who would like to cast to our TVs, it’s essentially useless..Hannibal.lectureVersion: 8.20

No chrome cast support anymoreCancelling subscription.Branmuff1nVersion: 8.19.1

Won’t work anymore..The app won’t even open on my phone. loads the logo for a few minutes and then crashes. i’ve uninstalled and reinstalled 3x now and it won’t fix anything..HannahprokschVersion: 8.18.1

Amazon prime kinda sucksThere’s good shows but why do I have to watch a 30 second commercial half way thru every episode . If the show is worth watching I’ll watch it later . I’m currently watching rick and Morty why are you showing me an 30 second advert about real housewife garbage . Wish I didn’t pay money for this ..HdmdjsjVersion: 8.11

Canada Prime ServiceA very small number of videos are available for view in Canada.NotmanynicknamesavailableVersion: 8.10

Rough start. No support for TVI have a 2G Apple TV. I have two different chrome casts. That should be enough. But it’s not. Amazon needs me to buy THEIR proprietary stick for each of my TV’s.VancouverdaveVersion: 7.0.1

FeedbackDownloading sucks and takes way too long, even if it’s the smallest size. If I try to download an episode and watch one at the same time, that could be quite interminable, rest assured my Internet was not the issue, also why is every season shown separately on the home screen if I’m watching the same show? that’s dumb, there should only be one icon to tap and from it I can access all the seasons and it should automatically take me to the current season and current episode, having all that clutter is annoying. I do not find the layout user-friendly, especially if I’m trying to jump back-and-forth between downloading and picking episodes, and by the way your music app has barely any music. I do hope you do something with this.Shawn.torontoVersion: 7.0.1

Pre-roll ads are incredibly annoyingThis would be great without the ads..Egon88Version: 6.9.2

Hate the AdvertisementsHate the non skippable ads..CowlsemVersion: 6.7.1

Apple TVWhere is the Apple TV App?.Sarah_pearlVersion: 4.7.2

Ads for a paid serviceYou pay for the service and still get unskippable ads. Completely unacceptable..StaffiereVersion: 6.7.1

ScamazonNo it’s not that bad, the service and selection is fine. The issue I personally have with it is that despite being a paid monthly subscription, there are still ads. There have been ads for a while but you could just skip them, now, the ads cannot be skipped. Jeff Bezos just trying to milk more money from consumers by taking from your wallet and time..EvDaThDeVersion: 10.19.1

Can’t take the greed anymore.Introducing ads was annoying. Paywalling Dolby Atmos and Dolby Vision was a dealbreaker. Cancelled and got rid of this. Garbage decision by an out of touch leadership who put their pockets before the customers..MnhaouasVersion: 10.19.1

AdsUsed to be that you subscribed and you got ad free shows. Now they expect you to pay $3 extra a month for no ad interruptions. Not only is it between episodes but plays 45s of ads in the middle of your show/movie multiple times an episode. It's ridiculous. I shouldn't be paying for a subscription but suddenly have to pay more for ad free shows. It's Amazon do they really need to make more money from ppl..Sydney1474Version: 10.19.1

Ads? Does Jeff needs more moneyAre ads necessary for a company making the profits Amazon does ?.Makerbro17Version: 10.18

AdsToo many long ads in the beginning and even while watching my show . already paying and now I need to pay extra to have no ads? I’m unsubscribing.RaysbsjsjsVersion: 10.18

Insanely buggy and horrible to useThe mobile version of this app is brutally frustrating to use, every time you open a different app like your text messages and return, your show has closed and lost its mark or moved to another episode and you need to watch another unskippable ad (or 3) (seriously? For a paid service?) not to mention the menu to find episodes is not particularly user friendly, and there should be a better “categories” tab. But the biggest problem is the constant ads and having to repeat them when you switch apps..FishermanFergusVersion: 10.16.2

PublicitéC'est vraiment insultant que vous chargez, mais avec tout de même le culot d'ajouter des publicités pour aller chercher encore plus de revenus! L'abonnement mensuel en soit devrait acheter une expérience agréable pour l'utilisateur en lui assurant un visionnement sans interruption publicitaire. Sur YouTube, je ne me plains pas puisque je ne paye pas pour la version premium publicité. Ici je paye et je suis vraiment abasourdi de votre gourmandise à aller chercher plus de revenus. Je considère sincèrement me désabonner et je suis client depuis plusieurs années!.Mathieu comtoisVersion: 10.15.1

Hot garbageThe ads are ridiculous for an app that barely works…just so lex luther can have another yacht. There a better way to stream 🏴‍☠️.Rory4022Version: 10.14.1

Ads are inappropriateWay too frequent ads for racist zionist movies.MikusmeetsVersion: 10.14.1

Pay for service AND pay for no ads?Another ridiculous money gouging attempt from a greedy billionaire. Very happy to cancel this service honestly. I don’t care if it’s an additional 2.99 a month for the “ad free” option, if I am paying for your STREAMING service I am NOT watching ads, especially in a time where I can watch everything you produce for free online anyway..Afkwp jenapfnelaocnrkaocVersion: 10.14.1

Ads = Cancelled my subscriptionI don’t even remember signing up for Prime. It was that easy of a choice back in the day. Adding ads to Prime Video may have made it even easier to cancel the service. Just cancelled my subscription and deleted the app. See if it also changes my future purchases too. Bad move Amazon..MisGuidedAnge1Version: 10.14.1

Ads on a streaming service really?Can’t get any more greedy could you? Canceling sub and I hope you guys do too.302463626Version: 10.14.1

Too many advertisementsI’ve been paying over $100 a year for a prime subscription and now I’m having advertisements shoved in my face..J. FilsingerVersion: 10.14.1

Ads?Same price but with ads, have to pay more now to get ad-free again? Nah, cancel thanks..Char624Version: 10.14.1

Ads on a streaming platform?What’s the point of a streaming platform if it displays commercials? I might as well go back to cable..DrgnflaiVersion: 10.14.1

Ads NowReally? Am I to understand that Amazon doesn’t bring in enough money so they need to have ads or, alternatively, up-charge customers for “premium” access to remove those ads? This is pretty absurd..FugfyfshnhVersion: 10.14

HorribleThe app is so glitchy. Never seems to work. And now they added commercials that you can’t skip. Jeff bezos you bald headed eagle stop being so cheap and remove commercials..PeddrooVersion: 10.13.1

App rents out movies by itselfDon’t save your card information on here.Slip_35Version: 9.31.1

Pay to pay?Why do I have to pay to use the service just to have the ability to buy movies.EjqvrqjwtjVersion: 9.36.2

New update sucksThe new update won’t allow me to watch any of the clips, there has no play button at all! What a mess.SeanswordsVersion: 9.32

Why?Why are some show previews available on the app yet when I click on them it, im redirected to another streaming service where I have to pay like crave and stack tv. It should be like Netflix just show us your catalog and live the rest of the hullabaloo because it’s confusing and annoying..NatashaaaaasVersion: 9.29

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