Infuse • Video Player Customer Service

Infuse • Video Player Positive Reviews

Best Video PlayerI’ve been using infuse for over a year now and would 100% recommend for anyone looking for an alternative to having to use the Plex app as their video player. It handles every type of video file I’ve thrown at it flawlessly and even handles surround sound very well. It can play 3D sbs videos when connect to the right projector. But anything frame packed or MVC will play as 2D video (apple tv limitation). My only gripe is that it can’t play Dolby Atmos from true hd encoded audio (another Apple TV limitation) but it decodes to a high quality lcpm so the only thing you’ll miss is the height channels however, it does play atmos from EAC3 aka DD+ with atmos FLAWLESSLY and handles Spatial Audio for AirPods flawlessly as well. This app is affordable at only $1.00 a month and I would recommend for you to try it if you are looking for an alternative from Plex as a video player. Cannot speak on this app as a media server however since I will still use Plex for library organization and for the ability to share my Plex library with family and friends but I use this app on a daily basis to watch the media in my Plex library..Connoisseur__Version: 7.7.3

File sorting and viewing not working properlyThe latest version has made some changes that have affected the sort functionality. Previous versions of this app let you sort your movie files from any folder. That’s been removed and you can only sort from the main library screen and that sort order applies to all folders. That’s ok except sort by file name no longer works and I rely on that. I have all my video files named specifically in the way I want them sorted. Sorting by file name works perfectly in Emby but no longer with Infuse. The sort seems to be stuck on sorting by title. Please fix this and return the previous functionality the app had. Also, viewing your library by grid or list also does not behave the way it used to. Again, you can only control the viewing style from the main library screen but it does not apply to all folders. If I choose to view my main library by list, it works there but doesn’t apply to the movie folders. The folders stay in grid format. On my phone I like to view my movie files in list format. Please fix this as well. Other than that, I love Infuse and I have been using it for years. I’m just a bit disappointed with the latest releases of this app..RyanjcCPIVersion: 7.7.1

The Awesome and the Not So Awesome (but still Awesome)This is the best player I have ever tried and I’ve tried a ton (and keep evaluating new ones as they come out.) I’ve been using Infuse since it came out and always come back to it as my main choice. The Pro will play absolutely everything and flawlessly. The bad - I’ve been burned buying the previous pro stand alone version all of which have fallen by the wayside and left to rot. I am not a subscription fan. I understand innovation takes money and backing and I’ve sucked it up and do the subscription now. The added features have been awesome so I deal with it. (Although a bit cheaper would be nicer.) What I would like added is having a library/share with dual addresses - with one public and one private address for the same share so I don’t double up my posters and metadata for my NAS at home that I can access via a public IP on the road. All that being said, this is still the best player on the market and that warrants some props and some cash. Again, based on performance and features, you will not find one better..SupergrroverVersion: 7.4.6

Infuse Pro 4 ownerUpdate: loving it but I have a suggestion. When scrubbing or seeking through a video, while I totally dig the thumbnail view I wish it stayed full screen once I stopped seeking to let it resume play. It really should stay in full screen mode or give us that option. But maybe I am missing how to do this? A little annoying but I can live with it. Five stars for just honoring my old purchase of Infuse Pro 4 with a free year subscription. I might still end up buying 7 when it comes out next year just because I came close to buying 6 but thought I better wait a few more months for 7. Some suggestions, advance the movie player interface as some recent reviewers called out. It is lacking. There has to be a balance between elegance and features/functionality. Decoder is great, it just needs more robust controls without being too cluttered. Honorary half star removed for the UI. Otherwise I love the scrubbing of videos with the thumbnail view. Half dozen players and I never saw this being used..Dario9999Version: 6.5.8

Works great, buffering destroys network.I’m leaving this at 3 stars after having a super frustrating experience with this app. I use it like I’m sure many do with Plex. Wanted to use the volume boost. Anytime I tried to watch a slightly larger file, it would demolish my whole network. Looking at Plex it would be using somewhere around 550mbps and constantly. After a lot of pain and frustration I found there is a setting related to buffering that needs to be changed to legacy from auto. From what I could gather it was trying to buffer the entire thing in one go at max speed, but if you change it to legacy it does the initial quick big buffer and then smaller buffering after which does not max out my network. I can’t think of a single instance where I’d prefer to try and buffer an entire movie or show immediately and destroy my network in the progress. Even hardwired I can’t see a point in doing this. Should be off by default or very clearly noted on how it works. If it wasn’t for someone on a forum mentioning some devices try and do this style buffering, I don’t think I ever would have found this setting and thought to change it..This Goes WhereVersion: 7.6

Almost perfect**update** I recently discovered while playing some files from my iPhone to TV the audio slowly gets out of sync. Stopping the video and starting again resets it but it will slowly go out of sync again. I moved the problem files to VLC and it played them with no issues so it’s definitely an in app issue. Love this app. Love the look the layout and the features. Especially the PiP support. Getting a large video library setup is a pain tho. And some metadata wasn’t updating properly. Some missing cover art as well. One complaint is I hate needing to pay a monthly subscription. Give me a one time purchase and this app would be perfect. Additionally you’d better hope you don’t need to contact customer service. I sent them an email about the audio sync issues and it took nearly a month for them to reply. And it was basically a canned response saying I should update the app and my iOS. Completely unhelpful 🙄.IriyatesseVersion: 7.2.1

Please make PiP better!First off, I love this app and have been using it for forever. It’s my favorite media player by far. So thanks for the years of great product y’all. That said, I use PiP more than I thought I would but it doesn’t work very well. You can’t skip back and forward like you can with other apps’ PiP, it crashes a lot, and sometimes the button to initiate PiP mode just disappears on me and I have to force quit the app multiple times to get it back. Also, other apps don’t even make you press a button, it just turns into PiP when you change windows. Infuse has the best video controls of any video viewer by far. I often mention it as an example of excellent UX—I don’t understand why everyone hasn’t ripped you guys off. Netflix added the brightness slider recently, but y’all’s is still better. I just wish that same level of dedication were applied to this feature..MaladiiVersion: 7.3.2

What my NAS library is missingThis app is almost everything you could want for an iOS based device video player. It gives you a nice “streaming service” style interface with excellent metadata lookup capabilities. On mobile devices it features a pop-out player so you can watch while doing other things, and file download to play videos later. I love it. Totally worth what they ask for a lifetime license, and reasonable subscription license costs. One feature I wish they would add is the ability to update the actual file’s metadata (if the container type supports tags) for a show, season, or individual video. If you needed to reload your library or moved things it would make getting your metadata loaded much faster. Also, I just like having things complete. Maybe there is a way to do this and I haven’t found it yet..Ae.KatsumiVersion: 6.5.9

Good app with room for improvementThe app itself is great once you get it set up. I have one issue and three suggestions though. My issue is when I go on my AppleTV and tell the Infuse app to sync to iCloud in the app settings, it'll show it's syncing but it doesn't actually do it 90% of the time. The "last synced" time doesn't update and my library doesn't update on my other devices. It just randomly actually updates. My suggestions are, first, I REALLY wish I could add TV shows to my Playlists. You CAN add them, but it adds EVERY episode individually. I'd like to just have a shortcut to a series or collection in my Playlist rather than have every file added separately. When I add a TV series that has multiple seasons, I end up with TONS of individual video icons in my Playlist. Second, I wish I could manually add a file/video to the TV Shows or Movies categories. There's some files the app doesn't recognize as part of a series or movie collection and there's no way to add it so it doesn't get stuck in the "Other" video section. I've named things perfectly but there's just some things the app does not properly categorize. Third, I'd REALLY appreciate the ability to select multiple items to add to collections or Playlist. Currently on the AppleTV and I believe iOS app you have to select and add each file by itself and add it to a Playlist or Collection. This is very time consuming when you have a large library. Thank you!.DBSnolaVersion: 7.6.6

Great player, missing a basic featureI use an iPad Pro 99% of the time. I download videos from various sources but they’re rarely ever major films or tv shows. I’d really like the ability to edit metadata myself so I can clean up my library. While there’s a button that says “edit metadata”, all it really is is a search field for check a database. If your file isn’t on there, well, you get to have crappy cover art and crappy filenames. I thought that with the addition of Files app support I could use the method for metadata that they recommend on their website, but that doesn’t work on an iPad for some reason. I really don’t see why it’s so difficult to allow me to edit all the data for the file including the cover art on my iPad Pro. Seems really silly. I paid for a subscription for 2 years now thinking they’re add it, but nope. Still looking at a messy library on my iPad. As a player, I love it. Probably the best I’ve used. I’m just sick of waiting for a feature that doesn’t seem like it’s going to be added..BauhsojVersion: 6.0.3

So far…the best media playerI will start by saying I wasn’t to thrilled about the subscription to enable certain features in the app. I like to pay once and be done, plus I have tons of other subscriptions and now I have another. However, I must admit once I really dove into this app and saw everything it can do I feeling like this app will be worth every cent every time I pay the renewal. The user interface is THE BEST I have ever seen. The metadata fetch is 97% spot on. Please ad a way to rename embedded metadata. The way it groups the tv show episodes under one cover and numbers each episode is simply amazing. I just wish the app had a built in web browser so I can access my sites to download files. I can’t get the TV app version to work with the iPad app. It would be nice to just quickly access my content through there instead of the iPad. Not sure what the issue is at this time..Du_VoirVersion: 6.2.7

Love it but...I absolutely love this app! Using shared folder from external hard drive on my iMac. The app on Apple TV 4K gen4 running tvOS 13.2 works flawlessly. The app on my iPhone 10 XS Max running iOS 13.2.3, not so much. I was having to restart my phone every time I used the app just to get it to load a movie. Thought that maybe the latest iOS update broke it cause it was working fine till then. Saw that there was an update for infuse and thought it might address this. Updated and now when trying to watch anything on the iPhone app it starts to play for a few seconds and then gives a never ending spinner. I have tried restarting the iPhone and have deleted app and reinstalled to no avail. The latest update made the iPhone app completely useless. I would love to give this 5 stars but... Please fix this and I will change my rating..TrevorflynnVersion: 6.2.3

Stable Native 4K Player!I was struggling to find the video player that can smoothly run 4K on my Apple TV 4K. I tried several free or cheaper video player but have no luck playing 4k video file smoothly from my NAS. I tried VLC, ABC, PlayerXtreme, FE but all of these failed at high-bitrate 4K videos(mkv). I thought it was my wifi speed at first but even on wired network I was still unsuccessful. That is until I decided to try this player. I benchmark this player with the same file I used on other media player and this able to run the video smoothly and in sync with the sound. Also, it automatically download media arts for the files. I do not usually review applications so this is a big deal for me to spend time spreading the word. Consolation is when you buy lifetime license for this app you also get the iOS version for free. I am not sure of they got a OSX app included as well?.DwensonVersion: 5.8.6

The best media player!!Hands down the best media player on iOS, play pretty much any formats without any hiccups whatsoever! If you have server (ftp/smb) with all your media collections then infuse is the one for you. This is better client than Plex because this app will direct play anything without transcoding it first. My only problem with this app is the paying system, if you paid the pro version then you will not receive anymore update once the new pro version is release. But if you paid for subscription you’ll get update for future update including the new pro version. why can i just paid one time and get update forever? i’m planning to buy this but after looking at the paying system, i changed my mind. i’ll wait for infuse pro 6. and please include music player (mp3, flac, alac, and aac) and macOS app on the new pro version..Arkain33Version: 5.6.3

Good media manager app, Great ATV4k Player!Here is the thing. Infuse is a good media manager app. It is nowhere near as good as Plex for media management, but its fine. It’s costs too much if you are using this simply to manage media or performing playback on an iPhone or iPad and the nature of the fact that is direct plays everything means its not really good outside of a WiFi connected device. What makes this app great is its playback capabilities, especially on an Apple TV 4K. For playing back video, particularly high resolution video with advanced audio codex, there is no equal. The quality of the video is superb. The quality of the audio is superb. The fact that it will down convert 4K to 1080p AND do HDR to SDR tone mapping is unique only to Infuse. (To my knowledge.) If you have a ATV4k and watch a lot of high quality content 4K HDR or otherwise and especially if you have a 4K TV, buy Infuse. Don’t bother with anything else. Just pay the money and be done with it..Brad D.Version: 6.0.2

Great for Private Local Network StreamingWe live in a rural area with metered data usage and streaming video takes a toll. I started a private download collection of movie files, shared from my computer, and was looking for a way to watch them on my Apple TV or iPad. Infuse to the rescue! Infuse automatically downloads movie thumbnails, cast, and description data based on the file name. Since I downloaded the movie files one time (most from an unmetered connection), they stream to my device without using internet data. Works even if my internet is down, and you can sync video files to your device to watch from hotels or on the go! Works with SMB sharing from Windows/Mac, or from a home media NAS, which I recently purchased so it would be more like an always-on appliance..TexasBearVersion: 6.6.3

Good but a bit user hostileI use Infuse across a few different devices with my Jellyfin server, and generally it’s okay. Playback is consistent and the local download thing for iOS is great. However, it has this tendency of forgetting that you’re paying for it. It will either dump cache, or prevent you from watching. Worst situation was sitting down on an airplane to watch something, and it just forgot it was subscribed. Thankfully it was a short flight. I’m writing this because, for reasons unknown, it is trying to upswell me on some kind of audio boost thing called DTS. No info on pricing, just you can try for 10 days with pro. What? Anyway, my year sub is coming up and I am looking for alternatives. Core product is fine, but wayyy too many user hostile little things things those bits I mentioned that make for an unreliable product. Which is a shame, Because that lack of reliability is a UX decision the creators made..ReadywaterVersion: 7.5.2

Superb updateThanks to the development team for this major update to Infuse. Previously I had only used infuse sporadically, each time becoming frustrated with the layout and constant refreshing of metadata. However with the new direct connection mode its made daily use pleasurable maintaining the same view across platforms. Its far more responsive and navigation is now easy. Turning off chapter controls has enabled forward and backward skips for easier reviewing of miss dialogue etc. The only problem I have encountered is with the search by actor etc which just brings up an empty folder with “move along nothing to see here” rather than other works featuring the actor! Overall an impressive update all round..SjhocartVersion: 7.7

Works seamlessly with Apple TV, iPhoneI was using two apps: ExtremePlayer (another 5-star iOS app) and AirParrot (a Windows app). The former I used to stream movies from my laptop to my iPhone. The latter I used to mirror movies from my laptop to my Apple TV. I came across Infuse by accident and it streamlined those two apps for me while exceeding performance. ExtremePlayer was having a hard time streaming large mkv files (>10gb) to my phone while Infuse has no problem. Subtitles are displayed more clearly too. It’s the syndication with Apple TV that blows my mind. The app looks polish and delivers a user experience similar to watching Netflix or Prime or any other streaming apps. All while streaming my own media files. Adding a folder on my laptop was so easy it’s incredible. The app even has an option to pull in metadata automatically by file name or manually if the file name is funky. Now my movies are displayed with thumbnails, summary, and all other info like in a paid streaming app. Just incredible for 99c/month or less for annual or lifetime subscription. Must have if you download movies and are in the Apple ecosystem ie having Apple TV/iPhone etc.MRKP89Version: 6.4.5

Rock solid video playbackI always loved their user interface but it was only recently that they added my must-have feature: playback speed control. I consume a lot of educational content and it’s to where I don’t even have the patience to listen at “normal” speed. It’s too slow. So I’ve been stuck using another app. Not anymore though. This immediately became my one and only video app. So many different options for how to get content into the app. Very well designed. And unlike a lot of apps that become buggy when you try to play back at higher speeds (looking at YOU VLC and every other app that uses the native iOS video engine for this, because that itself is buggy), the playback here is rock solid..MediawolfVersion: 6.4.3

4.75 StarsThere a few little tiny UI details I wish were part of Infuse. - When searching for metadata, there is no indication that a search is taking place until it shows the results. - The ability to change the “sort by” option on the fly versus having to go into the main menu settings would be nice. - On the iOS and iPadOS apps, the four soft buttons at the bottom aren’t very intuitive. Example: the magnifying glass makes me thing I’m searching my entire library, when in fact it’s the granular view of my library, with a search option. The file icon makes me think I’m going to my library, but I’m actually looking at the files I’ve pulled down locally on my device. - I wish the main library page (left-most icon) would show the “Collections” or “Genres”. Better yet, make the page customizable. All in all, I love this app. I love the seamlessness when airplaying. I love the Apple TV app. I love the performance. I love the price. I love the GUI. I love how much it is modeled after the native Apple apps, yet still it’s own thing. Half the price of Plex lifetime, and just as good!.Lhshepherd19Version: 6.1

Subpar metadata data base.Love most of this app but the third party metadata provider TMDB “The Movie data base” that they use is based in England and they use the British broadcast dates for TV seasons. So if you are adding TV shows the episode metadata does not match a lot of the time. In the case of the Muppet Show I discovered that not only are the episodes in the wrong order compared to the US air dates but the Seasons are split differently as well. In the UK Season 2 of The Muppets is 30 episodes while season 3 only is 18 episodes but the US season 2 is only 24 episodes and season 3 is 24 episodes.. Even the official box set in the US has only 24 episodes for both seasons 2 and 3. This makes getting the metadata correct impossible unless you want to change all your tv files to the British air dates..Teek69Version: 7.6.7

The BEST Player and Access to ALL My Media!I've owned this for quite some time and (after trying so many others) I’ve decided this App really has no competitors. I hope this helps explain exactly why I love this App and why I purchased Infuse Pro. Infuse is my 'go to' for viewing video files. I don't know exactly HOW it all works, but it really does work!! I use iCloud, Files, Dropbox, Box, Google Drive, OneDrive, my PC and an Über-TB Separate Hard Drive For Media Storage. I haven’t found A SINGLE THING I CANT ACCESS! As for the player itself? BAM!! This is IT!! The video display? OMG, it’s simply amazing! It's almost like the retina screen on my iPhone somehow doubled the number of micro-pixels. I dare you to compare the video quality of Infuse with any other media player. The audio is also amazing because Infuse offers the ability to give the audio a boost! Choose to increase your gain anywhere from 100% all the way up to 400%. This feature alone has turned what could've been a poor viewing experience into pure enjoyment! Highest Recommendation!!.America's App AdvisorVersion: 6.2.4

Not good for 1:1 copies of optical mediaBefore saying anything about what the software doesn’t do, this software does what it does very well. If all your media is handbrake rips into single file, single stream video files, then infuse is just about perfect. However, all my media is from optical disks that I have copied to a networked server. The problem I have is that menus are not supported. The player tries to guess what is the main title and if the disk has several titles on it, say episodes or two features, they’re not easily accessible. Mrmc does blu-ray/dvd menus, so it’s not a technical/legal limitation of the software/apple. Secondly, the player does not recognize multiple episodes in file names, ie s1e1e2e3. Although this makes some sense since the player expects only one title per media file. Thirdly, I’ve had some issues with smb shares. They are sometimes accessible in infuse on the iPad but not on the Apple TV. Then, maybe the Apple TV can see them. All my devices are on the same network and the settings are the same (sync using iCloud included with the infuse pro subscription) infuse simply gives an error without any useful information as to what happened..JamanjevalVersion: 7.1.3

Please enable Select, add Tags and CollectionsLove the app! I purchased Lifetime and use Infuse on everything…ATVs, iPad, iPhone and Mac. It’s definitely one of the flyest apps I’ve ever used. I’d like to request some features for better management of media type “Other”: Please allow users to create Collections of Other media. Please let users add searchable #tags to media, this would be so amazing. Please enable the greyed-out Select button, giving users the ability to multi-select Other media and add to playlists, collections, apply tags, etc. Thanks for all the finesse you’ve put into this app, it really shows!.R4y_BVersion: 7.2.1

Great app lousy purchasing systemI love the app and have it on my atv, it works well and 8s relatively trouble free. Every few weeks the app tells me I have upgrade to pro and locks me out, which would be fine if it weren’t for the fact that I already purchased the yearly service. The issue is my wife bought it on her account and the atv is connected to my account. So every few weeks I have to log into my wife’s account on the atv, open infuse, go back and log out of the wife’s account and then log back into mine. This is a hassle and it’s an unnecessary one. What I don’t get is why don’t you link the authentication to trakt? Then it wouldn’t matter what account the device was logged into since I would be logged in through trakt. Or figure something else out..ThreeclawsVersion: 5.8.6

Great Player when it’s Not SyncingInfuse is a great media player. I use it to play my Plex media. It has a great UX. But the library syncing is so tedious. It’s so tediously slow that I have to open the app ahead of time… and wait. The “Up Next” is just as slow and every device you use Infuse on will need to sync too. I just tried the new “direct mode”, and while it is faster, it removes all usability features and turns the entire app into something akin to a file explorer, but somehow harder to use. So I’m back to using “Library Mode” and putting up with the constant syncing. The bright spot (and the only reason I gave it as many stars as I did) is the great video and audio codec support and ultra-smooth playback..DanielKnightSAVersion: 7.7

The best there is for iOSOne of the first things I do after I install Windows is download VLC. Since 2018, Infuse has been the VLC for my iPhone and iPad. It plays everything perfectly fine with zero hiccups. My only gripe that I had with Infuse for a while was that it did not have variable playback speeds (Play at 1.5x, 2x, etc.), but a few years ago they finally added that. I spent $100 and got the “lifetime upgrade” pass so I download each new version as they are released. I am a lifelong fan and will likely never change since it essentially has everything I need..Little Fish By The SeaVersion: 7.6.3

No bookmarks (no subscription)I don’t understand, why would you guys diminish such a wonderful experience with a sleek UI? This is a modern video player (asking for subscription) But DOES NOT have modern features: 1. no *custom bookmarking* of our videos. say you want to place a bookmark on 2:33 (of video) and then say you want to add another bookmark further ahead on 2:60 (of video) add as many as we want per video. 2. Name bookmarks - so that we know, what is the thing, in the video we bookmarked (a concept, an idea, a piece of art.. etc) we would need to be allowed to *name the bookmarks* (this helps IMMENSELY for us students, researchers, practitioners of all form of arts, food cook videos - *unlimited use cases for this* hope your catching the vision i’m providing. 3. Allow us to then play the video, looping constantly… in-between the *chosen* bookmarks. I’ll GLADLY pay for subscription, when you guys add features like these.. that enhances the users viewing experience, and also, advancing our knowledge absorption when we are learning & studying with such tools as this bookmark idea I presented..Lost in TacticsVersion: 7.5.8

Almost greatFirst the good - point it to your multimedia directory and let it do its thing. It will find most everything and get the Metadata automatically. Streams with ease, downloads with ease. The bad - the UI is terrible. Setting it up on your kids iPad you can only stop them from playing R rated movies, but you can’t stop them from seeing them. No easy way to mark a bunch of episodes as watched, no easy way to jump to a movie in the movies list. On and on the UI is irritating at best. If Infuse had the UI and UX of Plex, it would be the best. If Plex had the file management and streaming and downloading of Infuse, it would be the best. Unfortunately, they don’t so they are both half useful..ShagstahVersion: 6.0.8

Almost the Best Player for Any Media ServerLoses one star because they can’t figure out how play Dolby Vision. Disappointing, as it runs contrary to their “it just works” reputation. They figured out how pass through unsupported, uncompressed audio codecs on Apple products; I wish they could figure out a similar secret sauce for video mastered in Dolby Vision. Since they can’t do it here I wish they’d make a version for Nvidia Shield—that horsepower with the brains from Firecore would truly dominate. Anyway I’ll always support this group as they iterate on their software—as always they’re the slickest group at the table..Gooseman188Version: 7.2.1

Do not buy into lifetime upgrade. SCAM.They offered the same thing in v5 which I bought. At that time they came up with a promo that if you buy Infuse 5 Pro you get lifetime upgrade. Well, as far as I know, any app in the App Store has “lifetime” upgrades, unless it is renamed as a new app. When v6 came I was told my upgrade was for v6 and not for 6 Pro. But my receipt says I paid for 5 Pro. So now what, when 7 comes out will it be the same? On top of that, after trying v6 the only thing different seems to be the app logo. Customer support cannot even focus on reading my email. Tired of this. Switching to Plex..DiegoborghVersion: 6.2.4

Blows chunks out of VLC nowUPDATE: please speed up loading of google drives with 100 or more files/folders. It takes a very long time to navigate through each folder to get to my desired file. The Google Drive app doesnt have this problem. VLC got totally ruined starting with v3.2.0. Now I use infuse Pro 6 yearly subscription for videos. I also like that Infuse doesnt show thumbnails for folders, which VLC always did even before v3.2.0. I have several non-descript folders that contain porn and now I can use my ipad in public, as long as I dont tap those folders..BioGamer443Version: 6.4.4

Movies onlyBeen using it for years with movies and it’s worked great. For the past few years I’ve been adding anime tv shows and it’s been junk app since. would be fine if it could keep my folder structure but it only does for less than half of the shows. It displays most files in the main folder when everything is actually in separate folders. change meta for 1 and it tries to change all. Can’t really watch any of them when every S00E00 for all shows is up on the same page. Plex has been outstanding where this fails. If only using it for movies this is perfectly fine. And even let’s you search subtitles..Pariah DarkVersion: 7.4.10

Best out there, but geared toward piratesInfuse is the best alternative to iTunes Home Sharing. I've had a USB drive full of media connected to an Airport Express Basestation since IFPro arrived for the aTV. Populating the thousand files can be a little pokey in the beginning, but it's better than keeping a computer running all day (for iTunes or Plex). Major downer for me is the limited metadata support. The app defaults to - in a strong armed manner - pulling metadata information from the web. I prefer to use my own meticulously cultivated embedded metadata. Unfortunately, Infuse only recognizes a limited amount of this embedded information. The app does a good job with fetching, but it a) isn't always the best information, b) doesn't work with home movies, c) slows things down, and d) will use up some precious aTV/iDevice hard drive space. I suspect the metadata fetching feature is really geared to people acquiring movies from less-than-legitimate sources. All in all, I've been happy with what the developer has been able to do with the app, but metadata handling is not quite there..ConsumerqVersion: 5.6.7

Excellent media player and organizerHave been using it for a few months now and am very happy with it. The metadata that it creates from the media is very useful. Once you connect it to a media server like Plex, it's search returns up to 100 results instead of Plex's 30. The video player has great features like swiping left and right for traversing or up and down for volume control. You also once added to you library can view all of you media folders. To bad they don't make this video player for Windows..Hman222222Version: 7.2.1

Great but fix the glitchI’ve been using infuse for years through the versions. Recently the home tab started to display all titles the app stores meta data for. Whether downloaded to your device or not it’s there. Not only can I not filter titles that are actually downloaded to my device. Which means unless I remember which ones are downloaded I have to try and play each title until I find one that’s actually there, not just it’s metadata. But also when I plug in my xpand drive it duplicates all the titles. SUPER ANNOYING. I’m still running infuse 6 on my iPad and it doesn’t do this. Home tab only shows downloaded content or the contents of my xpand drive..Not impressed0Version: 7.3.6

Incredible appLots of incredible updates with new features on a regular basis. App is cross platform from iPhone, iPad and Apple TV. Leave off on one and continue on another device. The ability to swipe up and down for volume and brightness is so much better than other streaming players. If media not in database the team helps find it in a timely way. On average 98% of my media meta data the app can look up and find correctly. Built in video and audio codecs so no need to convert. Plays everything I throw at it..Cb60089Version: 7.4

Doesn’t cone t with my cloudWhen accessed through network shares it comes up but when selected only : folders are visible: “all files” “public” and “timemachinebackup” how the only one you need is “all files but when you tap to open it doesn’t work hence all the media is not accessible. I did manually add 3 movies but it saved to my iPhone which is not the purpose because then it would fill with all memory and I could’ve saved to iCloud for memory. If they can fix this issue it would be 10 stars for everything: presentation, accessibility, info posted from upload, etc. but I can’t even access my own library. Update: I’ve now corrected the issue of accessing the files which had nothing to do with app, for safety reasons the cloud needs to manually turned on from dashboard to access network. Now the only issue is local storage. Though I can playback files the organization doesn’t come unless I save to phone when the purpose is to recognize it from cloud device.BarrageTechVersion: 7.6.5

Infuse is hands down the best home media server app ever. Period.I’ve been using Infuse for eight years now. It just gets better and better. It decodes, Dolby vision, HDR 4K content, Dolby, Atmos, DTS, master audio If I’m on the road, it connects to my Plex media server at home An because I have an apple TV 4K model generation two I believe installed Infuse on that, it syncs up my media library, wonderfully. It’s my go to app. it’s not that I highly recommend it. It’s the only app I recommend besides your Plex home media server and pay for the pro version. it’s worth it every penny..WesCandelaVersion: 7.6.1

Improvement City!I was so skeptical about this software when I first purchased it, but reading what it offered, I immediately purchased the lifetime subscription option. What is the single most important thing to me is they continue to improve it. They add features, pretty regularly and stability improvements as well. I love it! I have four Apple TV’s, and two 10 terabyte media servers and it is the best thing for it. I cannot be without this software ever! I check for updates like a religion! Keep ‘em coming. Love what they do!.Blkshadow97Version: 6.2.2

Great PlayerIt’s awesome in every aspect and more than just a video player. The best thing it have is library than can manage all movies in a very beautiful UI that i love it. More than that it can download movies poster and score and a brief explanation about it automatically. Obviously it’s a player but this one can play almost every kind of file and video format. The last thing is it’s free and if you need more options you can subscribe but i believe it’s free version almost do every thing every one need.Behnam72Version: 7.4.10

FantasticBut please keep improving..Growler2020Version: 7.7.2

Fantastic so farAllows me to stream DTS audio through my ATV4. And the best part is I don’t have to convert to mp4 anymore!! A huge win in the last day I’ve had it..AppleseedjohnVersion: 5.6.2

Just stopped working...Just stopped working after update with external wifi connected drive. Iphone/Apple Tv.EmerixxxVersion: 6.1.1

Expensive for the featuresStill has issues with larger movie databases...MrDindonVersion: 6.1.3

Happy to pay for all this functionalityHey I’m as cheap as the next entitled free app user, but for $12/year (that’s ONE DOLLAR a month) this is a no-brainer. Super easy to set up streaming of my MKV and MP4 files on a NAS and a MacMini to my Apple TV. All 4K/HDR/DolbyVision video formats, along with all high res/lossless surround audio formats supported. Easy peasy. Constant improvements and enhancements too. Probably the only subscription based app I’m completely happy with..CleverSpongeVersion: 7.3.8

Movie BuffExcellent app..Jack68538Version: 7.7.3

Love itThought I would give this a try since we are all Apple, and have been using Plex forever. This is so much better! Immediately got the pro version..Jumbo FretVersion: 7.7.3

Good AppLove it, would be better of Home View Can be further Configured & in creating PlayLists - Select All (Within a Folder) action is available instead of one at a time selection. 👍.TahgoiVersion: 7.7

Flawless App - Buggy AirPod supportI’m this apps biggest fan. The best features no other app comes close to. However, latest updates have screwed up the automatic switch for AirPods when viewing the media. The volume pop up window continually and randomly pops up without user interaction. Please fix! 🙏🏼.FamousPorterVersion: 7.7

Streaming from OneDrive, just what I wantedI don’t have a good reason to leave my PC on 24/7 just to stream from Plex so I’m giving Infuse a try and so far it does a pretty good job of streaming video content from OneDrive. As long as you have unlimited internet access and decent bandwidth it works just fine. Now if only they had a Fire Stick app..PointingfingerVersion: 7.6.5

Amazing appWorth the download. Best one yet for watching content. UI is very nice and easy to navigate..RazalandiaVersion: 7.6.7

A life saver for when Plex craps the bed :)Thanks Infuse!.Nuit#13Version: 7.6.7

AV1Does it actually play AV1 format?.ZookoozVersion: 7.6.4

Broken on Apple TV 4Attempting to stream a 4K video file on Apple TV 4 fails. Black screen and audio looping 10 seconds. Otherwise, app works very well.Gruggers87Version: 7.6.5

Why no way to loop videos from dropbox?Or loop a part of a video? paid for it thinking it had these features but i guess these features are for only files stored in iphone? EDIT: loop feature is buried in deep instead if being present when paying a video; but when i cast a video using chromecast or airplay the loop feature doesn’t work at all..GoldenvikingVersion: 7.6.4

Can’t find recently deletedI got a message when I downloaded the new infuse update that there was a place for recently deleted files but I still can’t find it.MineyrellaVersion: 7.6.4

InfuseAwesomenesss.42OjammVersion: 7.6.4

Infuse 7.6Very good video player for ipad.HugozoeVersion: 7.6

Amazing valueGot the yearly subscription and it is dollar for dollar the best money I spend each year.DavyBoyWonderVersion: 7.5.9

Nothing is workingI pay to have infuse pro but nothing is working last week some of my movies was working some don’t, today nothing and when I want to transfer to my tv Samsung nothing is working I try everything, is infuse have a phone number to call? I am so frustrated right now to pay for something is not working.QhsvdhfhfcVersion: 7.5.4

Subtitles unreadableI was expecting the Infuse Pro version would come with better subtitles control. I was trying to play an older mkv file, unfortunately, the subtitles were deformed to the point that I could not read them. The same file, played on the VLC player (free) had no issues whatsoever. Note: Tested with both players installed on the latest Apple 4K TV, 128GB (3rd Gen)..UseItWellVersion: 7.5.9

Need to pay to just watch more of my own videosVery disappointed after knowing that I have to subscribe to get more playbacks.Dennymon7Version: 7.5.6

ExcellentLecteur vidéo entièrement compatible avec tous les appareils Apple. Présentation des films et téléséries professionnels. À recommander sans réserve..Sylcam59Version: 7.5

Needs Better navigation and missing basic playback featuresIf you do not have the setting to automatically play tv episodes one after the other, then you cannot go to the next episode while it is currently playing one. You have to exit the episode and then manually pick the next episode to play. Such a ubiquitous feature is missing for no reason Navigation is also sub par compared to the plex player. Even on macOS which is saying a lot. Also watch state takes minute to sync the stuff I am currently watching. This is not great because if I don’t wait for it to sync and play right away it will play stuff I have already watched. Seeing how things are now, I am most likely not going to renew my subscription to this player..VaduriVersion: 7.5.4

Good enoughFor a basic media player let’s good enough. But it lacks extra features if you like organizing your collection. It only organizes whatever the TMDB site approves. It claims you can edit metadata with .nfo files, but has bugs, very limited changes. It doesn’t support smart directories, custom changes are manual..WManserVersion: 7.5.4

A must have app for your Apple TVI’ve been using Infuse on my Apple TV for awhile now and I’m impressed by how useful it is. Sure it works just as well as any other similar apps out there that I had before this, but the way Infuse displays the information like videos or a movies from my computer is amazing. And it can play a huge variety of video types which is awesome. This is the best app I would recommend if you’re looking to view contents from your devices like a Nas server or a compter or even your phone..Hakashi.CVersion: 7.5

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Infuse • Video Player Negative Reviews

Never worked.I purchased this app.. 1 many two years ago not paying attention to the fact that i would be charged a yearly fee. I bought it because of the reviews. In all this time it has never, ever worked at picking up my smb network when all other file managers and players I have tried pick up the network immediately. On this app, the circle just sits there spinning and spinning. I just forgot about it hoping it would be fixed and I could see what was the hype? Then I find out I didn't make a one time purchase....not happy. I have since cancelled my subscription and hope that it went through. The only thing keeping me from uninstall is to occasionally check my status. I don't ask for a refund (that would be nice) but having some use out of it for all the time and money I wasted would have been nice too. It looks like a nice app and I don't see how others are having success with the SMB connections. Just not me. Nplayer is my go to media player because it always connects and never fails. To the authors... Please make sure you cancel me immediately..JoJo PineauVersion: 5.7.4

CrashesWorked fairly well for about 3 days. Then started shuddering and stumbling. Pausing a video caused the app to quit . I uninstalled the app and reinstalled it and now it just doesn’t work. Can find the videos but just cannot play them. “There was a problem playing videos” is the only message i get. Just doesn’t work. I store my videos on an external hard drive and plays fine using PLEX and I movie on my MacBook. Was hoping to find something to play movies on my new iPad Air. It appears the developer has much work to do in order to make this a useable product. I have many apps that i have used over the years in order to play music and movies. This is by far the most frustrating program i have ever used. I use a wired network and wireless. So it is not a problem with the network. I would not recommend this product to anyone..YowillHVersion: 7.3.2

Breaks with every updateUsed to be bullet proof. Now iOS app works, then with the next update of the app, breaks...wish I could go back two years ago, nothing since that release has Improved performance or ability. AppleTV app is worse with every update. Looking at alternative players...I'll give up what they call "functionality" to get back reliability. -Metadata wipes with every update...2021 data overwrites 1998 data for a movie. -Spinning wheel occurs more often...like it's rebuilding library data with every access. -Breaks on continuous play when it didn't before. Like all good things, this looks like it's coming to an end. Surely they will start with ads soon to justify all the work they don't need to be doing. Leave it alone, it used to work. Update: latest update now plays video .mp4 choppy...used to work fine..Delta Echo 5Version: 7.2

Stop taking away features JUST to add features.I never write reviews but i'm upset mainly because of 2 features I liked which are now GONE. 1. You made smaller thumbnails for the movies to scroll through. I liked being able to see bigger thumbnails of the movie and swiping through them. Now I see a time thumbnail and can no longer swipe using gestures. Why? 2. Now the zoom feature is gone on the iOS app. If watching a foreign movie withsubtitles. It was nice to double tap on the screen to read it better. I have low vision and now it's no longer an option. My advice stop updating the app or give us the option to go back to the previous version. I now am looking at other servers that give me these features you've eliminated..G5 TowerVersion: 7.2.1

Greedy developersEvery time when you purchase a version they promise lifetime upgrades for the extremely high price ($55 for a media player?!), but they always ask for more money for the new version. I bought the early ones (infuse 4 pro - 9.99 for iPhone, the another 9.99 for appleTV, then 15 for infuse 5 pro), but subsequently they break each current when they release new one. The current upgrade, even if bought the “lifetime, including all new major versions” package previously, is $35. The only solution is to stick with the version you already have and never upgrade. As expected, the “lifetime purchase” of version 5 pro doesn’t do anything with the 7, when you click “restore purchase” and there is no way to install the 5 which really does anything that I need on new device..Larry_Version: 7.3.10

Lacking ProfilesI dislike the fact that you can’t create profiles. My two year old son’s videos are showing up on my watching/up next and it’s messing with my personal viewing experience. This is very annoying! I have plex and the great thing about it, is the ability to create personal profiles for each member of my household and not worrying about each person’s viewing experience being affected by their content. I want to love this app and give it a higher rating, but until they incorporate this option it gets ⭐️⭐️ from me. I’m not one known to write reviews, but the absence of this particular feature bugs me a lot. Especially, after buying a lifetime subscription 🤦🏽‍♂️.ҜШΣSI ΔRTΣRVersion: 7.7.1

It’s good … when it worksIt’s nice interface, unfortunately, a new update, 7.7.2, introduced a lot of stuttering. Other apps don’t struggle with playback at all. Since there is no way to return to a previous version, now the app is basically non-functional for a lot of video types. They are working on a update, but no ETA. If there is a work around, I don’t know. Support is so bad they never respond even after they received diagnostics. They could at least tell you when a reply might come in. Instead it’s just silence when you contact them. When will a new version fix the issues? Will it? Is there a reason why the update broke the functionality? Who knows..Buenor1Version: 7.7.2

Shady business practicesSo this company breaks Infuse 4 in iOS 11 and/or on the iPhone X - I have to assume they broke it intentionally because my other media players still work fine - then withdraws it, and the update I was notified about, from the App Store, likely with the expectation that us lemmings will just pay up for pro features again in v5. Not only is that not happening, but I’m deleting Refuse... uh, Infuse 4 and 5 and never looking at Firecore apps again. Building goodwill... you’re doing it wrong! These developers that are now charging large fees in lieu of subscriptions think we don’t realize that the lifespan of these apps is only a few years, at most. So effectively we’re still paying subscriptions, assuming we keep buying the new versions. But with these slimy buggers I’m calling it one and done..OttermanVersion: 5.6.6

Doesn’t tell you that this is limited useThe app worked fine but after a certain number of playback, it won’t let you use the app unless you pay their monthly subscription. No where in the description indicated that there is a cap to how many times you can playback before it would permanently force you to subscribe. Wasted time adding files to this app when I could’ve done it to other apps.OracewxVersion: 6.0.2

Got screwed by thisGot onto this media player wagon since the beginning and they keep asking more money as they come up with newer version. I bought v4 pro and 5 and they stop supporting them. Instead of keeping us in the loop with update as normal paid app do, they put us in front of a choice; pay again for the newer version or stay with the old one that eventually you won’t be able to install on newer devices. At the beginning they where the pionnier but now we have more options like « 8player » for example. Cheaper and more respectful to their fanbase. Screw you James!.5thSymphonyVersion: 6.1.2

No respect for users...I’m extremely disappointed! I have been using various versions of infuse for years, both on my iPhone and Apple TV, and have paid for each new version as it’s been released. This was never an issue because the app worked well and did everything I needed it to do. However now, even after paying close to $50 for various versions over the years, I am required to pay a MONTHLY SUBSCRIPTION for the same basic features I have always had access to. I can’t believe the developers of this app are aloud to do this. You charged me for a product, I paid it, and now you won’t let me use the features I paid for unless I pay an additional monthly fee!? This should be illegal and I will be reporting your app and writing negative reviews on every store and blog I can think of. Congratulations! I hope your greed was worth letting down all the loyal supporters of your software after all these years..Muench13Version: 6.1.5

!!!WARNING. YOU WILL LOSE MONEY!!!I purchased the Pro version of Infuse 4 and the developer removed it from the App Store. Now they required a new purchase. Very dishonest and dirty!.Agent007ReviewerVersion: 6.0.1

UnhappyFree version stopped working after a couple of weeks, Blocked by ad for paid version,.CoalFromSantaVersion: 6.2.4

Useless without payingGarbage app that doesn’t work without paying.WhimsykilljoyVersion: 6.2.3

MISLEADING! Only a trial.You're scum..GrindsmoreVersion: 7.6.5

Lifetime is uselessThey change the version ( and also the name) and remove the old version from App Store. I paid for lifetime on pervious version, and I can not even find it on App store to install it anymore. Waste of money..Shamim135667788Version: 7.6.4

Requires purchaseNot free.NicandkimVersion: 7.6.4

Are you serious i can’t comcast anymoreI paid a lot for this upgrade from infuse 5-6 and now i can’t chromcast??? i have to pay a subscription??? how greedy did you get???? it was free before when you purchased this. i can’t believe this, i wouldn’t have updated if i knew this is how greedy your company has become.GomigomigomiVersion: 6.1.5

Is Not free but $130. Should have indicated that.This application is not free, from the start I transferred three movies and the app won’t play any unless I pay. Deceptive description. Will delete and install truly VLC or Potplayer instead..UkrainianDude1Version: 7.6.7

Broken!Everything worked perfectly until I enabled the passcode for the app; now when I start the app it asks for my password, but when I put it in it just gives me a blank black screen. So disappointed…I loved this app and I wish I could undo the password lock - but I can’t..Th3 CrowVersion: 7.6.4

MKV formatNot able to play mkv..Nicolasgu13Version: 7.6.1

Not working with macOS VenturaDoesn’t work after upgrading my mac to Ventura. I get an error when connecting from Apple TV or iPad. Sometimes turning off Sharing, restarting and turning it back on will fix it, but 9/10 it won’t hel. There are lots of similar reports online. I spent so many hours trying to fix this and Support doesn’t reply. Don’t lose your money!.MagicJukeboxVersion: 7.6.1

The audio is terribleJust compare the audio with the VLC player and you will know why I rated this so low..Mister—rrVersion: 7.5.9

It terribleIt sucks. Can’t play MKV files. Waste of money. Buy a PC..UkiahSpiritVersion: 7.5.9

Apple TV app keeps running out of space from metadataAfter a few years of Infuse on Apple TV contestantly deleting the metadata practically every time I opened the app, I gave up and deleted it then switched to Plex. I have a 64 gig Apple TV 4k model with practically nothing on it (I don't play video games). I don't get why Infuse keeps running out of space, it's extremely annoying. Also, I've had the new Siri Remote since release and Infuse is the ONLY app where I am unable to skip forward/back 10 seconds. Can't believe how long it is taking to fix this. Imfuse was the best for so long but not anymore. I'm blown away how good Plex is in comparison. I'm even going to cancel my yearly subscription with Infuse..SpyridusVersion: 7.5.6

AirPlay Doesn’t WorkFirst of all, let me be clear - AirPlay is garbage. Sometimes it’s working without issues, sometimes it randomly stops working altogether. It seems like the technology has been around forever but Apple still cannot make it work as well as they promised (too busy drawing gay wallpapers, I guess). What am I talking about here? I just took a week-long trial only because I wanted AirPlay feature to watch a video from my iPad on my TV. When I open it in the app and select my TV in the AirPlay sub-menu, the video just closes. Then my TV turns on and tries to process some audio file (I presume the audio from the video), but it doesn’t actually play anything, it’s just an audio symbol on my TV. Not sure if that’s because Apple did something wrong on their end, or if that’s a bug in the app, but as a matter of fact, it just doesn’t work. I’m obviously cancelling the trial but I also give you one star for not testing the feature properly before hiding it behind a pay wall..Pvkom26Version: 7.5.4

YOU HAVE TO PAY FOR AIRPLAYTrash.Mark20markVersion: 7.5.2

Dishonest and dirty business practiceI paid for various versions of infuse pro. Now they removed them from App Store and forced you to pay monthly subscription fee to use their app. Very dishonest and dirty..Axing01Version: 7.5.1

Pay to playNeeds a subscription to use this app.Free goldddddddddVersion: 7.5.1

Doesn’t workI tried playing a file and it popped up the subscription menu. You have to have a subscription to use this app!!.HadijafariaVersion: 7.4.10

Pay to usePaid for an early version but now I can’t even play a local file without paying for their stupid recurring subscription..DtimekeeperVersion: 7.4.10

After you buy the previous version the new version demands monthly paymentThis is a scam. There is no way to keep the version you bought. You are automatically updated to the new version and pay again..StejimenezVersion: 7.4.10

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