Philo: Live & On-Demand TV Customer Service

Philo: Live & On-Demand TV Positive Reviews

Definite value in service with some quirksIMO, there’s value in the service for the price you’re paying. I’ve used various live tv streaming services across various price ranges and I end up paying more for watching less. Philo offers the channels I enjoy, with the exception of a few (namely ABC) so I just stream the news from their app. The app itself can sometimes get a little wonky. Force closing the app, then reloading seems to get things going. Minor inconvenience but I’ll take it. I haven’t had any issues with the service quality, streaming seems to be pretty solid. Shout out to the team behind Philo, you’re creating something great. Navigation is a little confusing (I just signed up like less than a week ago) and some other UI quirks but I feel like improvements are constantly being made based on change logs..64616e6e79Version: 4.10.0

Add more channels and allow people to watch shows that have previously airedThis app is so good because it has a lot of channels and shows that I love to watch but it’s lacking in some ways. For example you should be able to watch show that have previously aired just in case you missed an episode or want to watch a movie, I don’t know why philo allows a certain amount of channels to let you watch previously aired shows or movies, plus it dosent even tell you when you are allowed to watch it when it airs on live tv. And another concern I had was that there is no Cartoon Network channel on philo. Why? You guys have add ons for starz and epix but why no Cartoon Network or showtime? Doesn't make a whole lot of sense to me. And the last thing I wanted to add is why do some channels not have all the seasons? For example jersey shore only has season 3 and 4, and black ink crew only has season 8 and 9, dosen’t really make sense. But overall I like the app and all the good shows it had but it needs a lot of improvements. I’m not gonna pay $25 a month just for a couple of channels when half of them you cant even watch what previously aired, some of the seasons are not even available and some channels that most people enjoy aren’t even there… i’d rather just stick to sling unless philo changes their game..ANIME IS LIFE(⌒▽⌒)☆Version: 2.3.2

Roku and iPhone app work ok, but Apple TV app needs workAlmost cancelled service before starting when I was using the Apple TV app first. When scrolling through shows it forgets scroll position all the time, so when I go into one to look at it or pick to save and go back it reloads the entire list and positions me back at the top. I try to avoid this by going in show then scrolling side to side, but that is very slow along with not having a selection focus initially making me have to scroll down then back up to be able to click Save. About half the time when I scroll down and back up, the up is super sensitive and swipes me all the way back to the guide losing everything about where I was. While navigating shows to add it was crashing about every 5min too taking me back to the Apple TV Home Screen. I ended up switching over to Roku and iPhone to finish. I had no issues on either, but iPhone was much faster since the direction pad navigation on Roku is slow and clunky..RegorGnatsragVersion: 4.9.0

Much betterUpdating back to five stars as the app has mostly always been glitch free and exactly what we were looking for. The customer service is top notch. From the time that I first let them know there was a problem to when a fix rolled out was about a week (it takes a minute to get things through the App Store. I get it). Initial communication with customer service was decent. They answered right away in the chat, but weren’t sure if what they were talking about. The communication with the escalation team was superb. They jumped in asking all of the pertinent questions and paying attention to what I was telling them. They even emailed after the update came out to make sure that I got it and it was working perfectly again. Thanks Philo! (And thanks Sarah, my escalation team expert!).TheTrainman77Version: 2.4.3

AdvertisementsI know there has to be ads on your service. Realizing we are stuck with ads, they at least need to be changed. Seeing the same ad 5 times per 30 minute episode was already ridiculous, now I have the same ad 5 times in a row. Perhaps lowering advertisement costs and increasing ad sales would provide a variety of ads so that I can at least pretend I am not being brain washed. Is a person or a computer choosing the ads? Even the tech in the control room can’t possibly stay sane with one ad playing 5 times in row. Now that I’ve said the same thing 5 times in a row you can clearly understand my frustration. Also, why-lo would there be philo ads on philo. We clearly already have the service if we are seeing a philo ad on philo. That’s just redundant and seems like common sense that it is unnecessary, especially how repetitive it is..JD_727Version: 4.4.0

Can’t beat the quality/price/channels and supportI don’t leave reviews very often, but thought this might come in handy for someone (perhaps fellow apes) that research as much as I do. I could not recommend Philo any higher!! The user interface is seamless across every platform. Whether streaming on my smart TV, laptop, or phone, there are absolutely no hiccups between stopping on one device and resuming at the same point on a new one. In terms of navigation, it’s so simple that even apes love using it. I was nervous about cancelling my cable and only having Philo, but as soon as I made the change, my reservations were gone. Philo is a game changer! It’s been able to help me budget better while not sacrificing what I love, which is TV shows! And crayons.. and tendies. I like the app..DD_1Version: 2.0.0

Love it!My husband and I finished the three seasons of Yellowstone on Paramount+ and decided we couldn’t stop there, so we subscribed to Philo. I’m so excited to watch all the Hallmark movies and Alaska PD. The amount of media and the option to record and skip through the ads is great. I haven’t used it yet, but I will in the future. Great deal for what you’re paying, in my opinion. Also, their customer service is great. I’m having issues with Chromecasting, and their service team helped me as much as possible. I was even disconnected, and the sales rep emailed me with extra steps I could follow. They didn’t work, but I think it just might be a glitch. It’s the thought that counts!.Kee527Version: 2.5.4

App errorWe love Philo. It has a lot of shows we enjoy watching and is great on the tv. The app, however, is a headache. First, it does not save what i watched. if i have to quickly sent a text or move out to another app and the app minimizes so i can multitask (i.e. watch and do something else at the same time), when i go back to full screen, it resets the app and i have to find what i was watching again and it will start, what i was watch all over again or pick up where i was watching when i started. Example if i continued watching something 30 min into the show and i have now gone another 30min, totaling 1 hour. It will go back to the original 30 min i started with. Then i have to scroll for the next min or so trying to find where i left off. Not quite user friendly. Please fix..Boss federationVersion: 4.10.0

Is it worth it?Philo is loved in my household. It’s truly enjoyed. But I barely watch it. I have to pay for extra services in order to watch USA, Fox, and Cartoon Network. Plus my sports. By that time I am pretty much paying the same amount for what your competitors charges. Instead of having several subscriptions. I can spend the same for just one subscription. Not going to happen though. I just keep praying that Philo will add some more networks to their lineup. I would spend a bit more on the subscription if those networks were added to the lineup. Plus I would love to see Philo added to the Xfinity Flex box..IckABod765Version: 3.4.8

It’s okI think the app is great there’s a few channels like adult swim and other news channels I wish were associated with the account. I think the biggest deal with the app is that I can’t downgrade the screen so I can do other things on the phone while commercials play. You are forced to watch the commercials even though they mean nothing to you. I would prefer to do other things for the four or five minutes that they make you watch commercials to continue the program. I’m still on my trial version at at this point I’m probably going to cancel before it’s over because it doesn’t have an news And doesn’t let me shrink the screen down so I can still do other things on my phone while listening or paying attention to the app..Youll be surprisedVersion: 2.4.3

Is there an Ad-Free Philo option?So far, I’ve been enjoying Philo, I’m at day 5 of the 7 day trial. I’ve been able to watch many of the shows that I enjoy and some that I’m unable to get by using any other Apps. Using other Apps, I’ve been able to find 70%+ of what I like to watch. Philo seems to be a good alternative, however because I’ve been using only ad-free Apps for the past couple years, Philo seems to have way to many ads. I don’t see an Ad-Free option? If there is an Ad-Free option and it’s a reasonable price, I would purchase the upgrade in a heartbeat. I’m not sure if that is an option, if not, I’m not sure how much longer I’ll be able to wait through the ads. These ads are between 2-6 minutes long, I don’t want to spend my leisure time watching promotional ads for things I don’t need, nor care about. If there is an inexpensive upgrade (remembering that the cost is already high for Philo) I would either upgrade to that or stop the service. I just don’t want to spend the limited time that I have on weekends, watching promotional ads for unneeded products or services..AKoagVersion: 3.3.3

Love philoI picked Philo after taking a good look at what I actually watched on cable. I discovered that there were only a few channels that I actually watched. I was totally wasting my money plus cable was always raising my costs every month. It was a little stressful cutting out cable. I researched the ruku idea and found subscriptions that I could add that had a channel for every program we watched. The only one was Philo. I’m adjusting to missing my favorite news channels but Philo is great. I could not be happier with the hundreds of dollars it saves me. And I mean hundreds. I’m sorry that I’ve wasted so much money all of these years. Thank you Ruko and Philo..IlpjpVersion: 2.0.0

Good app!Overall I like the app and service. Two things I hope improve in the future. 1. When going through the guide it would be good if the channel you are/were currently watching plays in the background while searching for something else to watch. 2. There needs to be a refresh button on the guide section. Sometimes when I open the app (Apple TV) it goes straight to the guide as that was the last place I was when closing the app out. Upon returning the next day, it goes to the guide section but shows what was going to be coming on for the time frame it was when I left instead of updating to what’s currently coming on now..MeatburgularVersion: 2.3.2

Frustrating interfaceThe app and the Philo service are generally great. A great value for the money. My issue is with the Continue to Watch category. If you stop watching at the end of a program, which is the most common where you watch shows, the app dumps the program out of your cachet. To watch the next episode, you have to locate the program from your saved shows, figure out which season and episode you were on, and access it from there. If the Continue to Watch category would also store the series you are watching and hold your place between episodes, the user experience would be drastically improved and I would recommend Philo without reservation..MelmclaughVersion: 3.5.2

Love itUpdating my review from a few weeks ago from 4 stars to 5. I use this on several platforms and with one or two quick clicks, you can skip the entire commercial break on anything you record. Amazing. IDK why so many negative reviews about ads. It’s a live TV service, of course there are ads. That’s why I record everything so I can zip through all the commercials. The only problem I had recently was I couldn’t remove anything from continue watching on my phone app, but that has now been fixed. Customer service is good too. 👍🏼👍🏼.Tms9055Version: 3.7.0

Love it but hate it at the same timeThis app has some really good shows on here ! My only problem is when I’m watching a show I can’t push the pause button, it’s like it locks and you can’t push anything until you just close the whole app and reopen it again. Sometime when I open the app I can’t even find the show I was just watching and if I do find my show it wont even play where I left off and I have to fast forward it which is also a problem, usually it will play an episode I’ve already watched. Trying to fast forward on a show you can’t even see where you are fast forwarding too unless you remember the episode and time where you left off..Jynrose24Version: 3.1.0

Lovin this app!!!I’m in the trial stage now and wow. I’m so impressed with the content available in this app. And the price is is really so good too. I can’t believe I get all this at the basic level for only $25 a month. I read others can use my account too with no up charges which is super nice cause my son only occasionally gets a chance to watch tv. Another thing I like a ton is the fast connection when u get on app but how I can flip chs while the speed of keeping is still there. Quality pic too!! Like I said I’m very impressed with this app!!!!!.Chevelle56Version: 3.6.0

It’s okayThe app is okay, and there are definitely shows I like that are on there. The only problem is it is very buggy. If I ever exit out of the app with the show still playing when I go back into it I am unable to pause/rewind/fast forward etc. i also cannot go back to the main menu unless I close the app out completely and restart it. It’s not a big deal just gets annoying sometimes if I want to continue a show on the part I left off on and cannot even fast forward without restarting the app. Happy with the selection of shows though. The app used to not have these problems so idk what happened recently..GaronnnnnVersion: 3.1.0

Too expensive for amount of advertising we’re being forced to watch!I like the variety of shows, however I will not continue subscription once this month runs out. For the amount you pay for this service your advertising is way too long, you do 3 to 5 min of programming to 4 to 5 minutes of ad’s that you can’t fast forward through. I have several streaming services that on average are $10 cheaper then yours and there are no commercials or you can fast forward through them..LucaRamonVersion: 2.5.5

Highly RecommendI’ve been using Philo for years now I’ve tried multiple competitor apps all of them are either overpriced with less channels, don’t have very many network channel, don’t have all the channels I want in the same package you’ll have to buy multiple packages Philo is the most reasonable priced(I’m almost certain it’s the most affordable) with the most network channels (most importantly they have all the channels I wanted available for one low monthly rate)than any app of its kind you can’t go wrong with philo.Mubs5Version: 2.6.0

What Happened to the Checkmark Icon?I have no complaints about the service or channels of Philo, but I get frustrated when I update the app and lose features I love. For example, I would love it if you could bring back the checkmark icon that showed up after you watched a movie. I relied on this heavily to know if I had already watched a movie but had forgotten to unsave it after I watched it. I’m also frustrated that I can no longer see the date a movie aired on my iPhone. I can see the information when I use my Roku, but I’d like to see it on my Apple devices as well. Know when the show aired helps me figure out when one of my shows is expiring..CuzTaraVersion: 2.5.1

Unfortunate tech issuesI’ve had a Philo account before because I love the content, but had canceled it due to how much the app would lag or have technical issues. It doesn’t have the option to cast the way others do, it only allows you to airplay to your TV. As the show is trying to cast to your TV, the time continues to tick forward on your phone, so by the time it’s up on the TV it’s 1 min past where you actually were. I constantly have to restart the app, and “try again”. I repurchased because the new season of drag race would be on Philo, and unfortunately the problems are still the same as they were a year ago.ErikasaccountVersion: 3.7.3

App keeps restartingOk now this is getting out of hand. I’ve had philo for years now and this is the first time it’s been this bad. On the iPhone 8, this app keeps restarting itself. By the way my iOS software is up to date. I see a few updates have been released recently for this app, however, the problem still remains. From reading the other reviews I see that this is an issue with others too so why can’t philo fix this common problem? Also, I do not feel like contacting support for this as you already know this is a known issue so forward this msg along to the developers or whomever and fix it..Marie3rVersion: 4.3.0

UPDATE to 5 star review…New review: I’m now giving it 5 stars because they fixed it. I can finally FF through the ads. There are so many ads but as long as I can FF through them then I will keep the service. Thank you! Previous review: My goodness, the ads come FREQUENTLY and you can’t skip/ff through most of them. So frustrating. UPDATE: I am watching a LMN movie on my Philo DVR/Saved and it will ‘not’ let me fast forward this way either. Maybe Philo is unaware of this? Once it gets fixed then I will add more stars..Unhappy app bankerVersion: 3.7.2

Awesome Awesomeness!!!I’ve been with Philo for over a year and I love the price and I love the shoes it literally has every show I watch on regular cable without that high price. I really love that I can see the newest episodes live or right after they aired and I love missed them; I don’t even have to record them just save the network channel or show itself and you will see the latest. Best tv app for the price, oh you can also cast it to your smart tv if ur unable to get the app on your device..Nene P.Version: 3.3.3

I hate commercials…I was hoping you had a version that I wouldn’t have to listen to commercials. If I wanted to watch them, I could watch regular TV; but when I’m paying for the service, the commercials are simply an annoyance that makes me want to cancel the service. I absolutely hate commercials! I can deal with them by turning them down, but it would be better if you could either opt out of them altogether, or after watching 4 or 5 minutes of the ridiculous stuff they would simply disappear. This is one distinguishing characteristics of your competition - Netflix…no commercials…EVER!!!.YouSeeWhatISayVersion: 2.6.0

Love it!I have Philo on my tv and I had it on my phone to watch my shows on the go, but for what ever reason I got logged out from my phone. It still works on my tv and I love it because so many of my favorite shows are on there and the price is great! The app on my phone does not give the option to log in. I’m thinking maybe it’s my phone generation, an iPhone 12 mini. Is anyone else having this problem or is it just me? Either way, I love my Philo!.KennyiswhoIamVersion: 2.1.2

A bit disappointedI have many streaming services I pay for which is less than this one. I just joined today and I’m sad that the shows that they have on here are only certain seasons. Most of the other services show all the seasons and again for less money. I’d think for paying 20 a month would have more so yes I’m a bit disappointed. On a good note I am enjoying some of the shows I haven’t been able to watch in a while and a channel I’ve wanted to watch but don’t get on cable..HouserftwayVersion: 2.1.2

Was real good… butMy husband introduced to me to this platform as I was looking for a service that I can watch on my IPad. In the beginning the service was awesome. Now I can’t even get the app to open to where I can watch live TV on my iPad. It shows the blue philo word like it’s loading in the background then crashes. such a setback. I would like to watch the service I’m paying monthly for. Outside of this issue, it’s a good platform for anyone looking for live tv service at an affordable price. 👍🏽💯. Hope this gets resolved soon..CrystaluniqueVersion: 2.2.1

No iPhone to TV via HDMI supportPhilo works great on my iPhone 8+; however, I ‘be found my 70+ year old eyes get tired watching that small screen. So, presently (with AT&T TV NOW service) I connect my iPhone to my TV via Lightening Adaptor and HDMI cable. Unfortunately, Philo doesn’t support this configuration. When connected, the sound plays on the TV, however, the video does not. The only screens in Philo app seen on the TV are the app screens and program control screen (pause-play controls)... but no program streaming video. Phili, Is it a possibility to incorporate the use of using iPhone with Lightening Adaptor & HDMI cable to TV in the future?.Big Snap-DaddyVersion: 2.0.0

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Philo: Live & On-Demand TV Negative Reviews

LOVE Philo - the app is awful unfortunatelyI absolutely love Philo. I love the channels and the shows they offer, as well as how you record the shows. However, the iPhone app is awful. I am constantly checking for updates as I have issues with it on a daily basis. For example, when I try to skip through a show (one you’re able to forward through), it jumps my spot way far forward. Then when I try to go back, it takes it back way further than I even was and I completely end up losing the spot I was in. It drives me nuts! It happens every day. I also dislike they took the pause feature away when the app is in vertical mode (I do this to type a response to a text or check mail while on commercials) - you can only make the screen bigger or close it out - no pausing. Then there are times when I try to forward through and it just freezes the entire app, then I have to close it down. Lastly, on the iPhone, the icons for the movies and shows you save are so small I can’t read the titles unless title is written in huge letters (it is not normally). So I find myself squinting at the phone when I have perfect vision..Liana09071919Version: 3.7.2

You get what you pay forI have been a Philo subscriber in the past and thought the service was okay but canceled due to the price (really not a good value considering the channels) and the advertising. I know you say that you run fewer ads than other live services, but I’d like to see a side by side comparison. In looking at the channel line up, there is a lot of duplication, with Sundance TV, TV Land and one or two others airing the same situation comedies and old drama series over and over. The only way to get a decent movie channel is to purchase add-ons, which increases the price, and the service loses its affordability. You have some additional “free” channels that you include in the monthly price, but it’s basically filler to increase the channel count and things that no one has heard of. There is such a thing as quality over quantity instead of mind-numbing junk. It’s not the same for everyone, but I would be paying $25 a month to watch about 5 channels. I don’t understand why you need my phone number; I think you are the only provider who uses that at sign up..Cmm472Version: 3.3.3

Horrible customer service and horrible streaming abilitiesTonight I had reached out to customer service to see about the streaming ability of this platform and what happened next was ridiculously disappointing and frustrating. One tech told me that i needed to accommodate their platform and Rudely gave me a list of things I needed to buy, one being a smart TV that had one of their services they are allowed to stream from, first of all what if I was a single parent on a budget and i could only afford one certain streaming device I would feel horrible being called out like that, then to top it all off I was rudely cut off after being told to go ahead and go elsewhere and when I tried to start up another chat the new person ended the chat right away. Great streaming platform but their customer service is ridiculously rude and judgmental and very unprofessional. I’d absolutely recommend them and give them 4 stars if their customer service was better or they had their team take sensitivity classes and how deal with consumer respectively and professionally classes..BlackopsbeastphenomVersion: 3.7.0

Cancelled and still chargedI cancelled this service because it was always timing out. It was awful. Deleted it from my tv the first week. Cancelled it on Apple and apparently didn’t take and I was charged another month. Biggest rip off ever because it was charged after I cancelled it. Avoid this service! Thanks Philo for the response. I deleted the service from my tv. I went through all the processes to fix it. As well, I did contact Apple but it is in fact you that has to make it right because they won’t reverse charges from you - but you know that already so let’s just be honest about that. You get to keep a charge you did not earn. Responding to Philo stating Apple has to make the decision: Yes you are correct Apple makes the decision - but they have an agreement with you to not refund - they won’t even consider it. Because they have always been reasonable with their response to problems with a service. This one they didn’t even go look to see all the complains of timing out. So just stop. Again worst streaming service I have tried..Donna VogelVersion: 3.6.0

Bad appI signed up with Philo for another option to watch some shows. Let me tell you their app and their website is TERRIBLE. HIGHLY considering canceling. Every notification swipe it takes you to the main page, to adjust the brightness it takes you back to the main page. The main page doesn’t even load. You search for a show and it takes about 2 minutes for anything to come up. Then when you select a show, it never loads the first time so when you exit it takes you back to the main page which never loads then to the search again, another 2 minutes then maybe you can just watch your show. Then if you have watched an episode one time but it’s played again you have to watch ALL commercials again. It is a pointless game with this service and the app. Do not download or subscribe! Customer service is terrible and never gets back to you, nor do they even care to try..Shnad32220417Version: 4.10.0

Lagging, Glitches and loads slooooow on Apple TVI’ve had a subscription for an entire year. I only check in to watch a few times a month, the guide isn’t as good as everyone else, but looking to use is full-time this new year. However, it never loads quick on Apple TV. I don’t have this problem with any other app including other streaming services I subscribe to and use in Apple TV. This is a major issue you need to resolve ASAP. In addition, while watching a simple show, that’s live on say Discovery, it stops / pauses and the. plays back the last three seconds to catch up. Happening last night dozens of times over a few episodes. Also happened last weekend when I tried to use it. Please get the simple issues resolved! Can’t see paying for the service any longer until this is resolved..Shirley HappyVersion: 3.7.2

Love it but very grainy and freezesI am quite fond of your service. I think you offer an amazing value with a lot of variety. I stream your service on my television and my phone. The problem I have is, the service is terrible on my brand new iPad Air. I’ve reached out to your customer service numerous times only to be told to stream online Wi-Fi. Well, that doesn’t solve the problem and I don’t always have Wi-Fi and I shouldn’t have to use my Wi-Fi to use your service when I’m paying for unlimited cellular data. I’ve used your live chat, I’ve use email and I recently sent an email a little over a week ago and I still am not hearing back from anyone.. I keep the app updated regularly and I still have a grainy choppy service. I would love it if someone would help me but I can’t seem to get anyone to help.BbghytdfgvVersion: 2.3.1

Ads and skip to live make this service annoyingAlot of people have mentioned the same thing over and over again, yet changes do not seem apparent even after “improving advertisements”. The content is great, the ads are just out of control. Even when you go to another channel and come back to the one you were watching the ads are still there. You can try to go live but the ads are still there! It seems you are forced to watch the ads no matter what. I won’t even comment about the lenght of the ads sessions, plenty people have mentioned the same thing. I will be looking elsewhere for service thats $20-30 more a month. At least I won’t be frustrated, neither should you..Samj777Version: 3.1.0

Too many issuesLove the channel line up, but this app has too many issues. If you pause something, it loses its spot and restarts, and with ads that makes it that much more extremely frustrating. It will freeze or just shut down. Wish it was better because I really loved the channel line up and it’s the only place I can watch some of my favorites after cutting cable :( Customer service, while they do respond fairly quick, are not very helpful in hearing what you are saying or seem concerned with the issues that are happening. I am very polite and in no way made someone feel like I was just being difficult, so I feel they could have “ heard” me a bit better..TajloVersion: 5.1.0

Love It. But Huge FlawsI do enjoy using Philo, it is well made, and easy to use... As well as bolstering a wide arrange of channels (of course not everything you’d really want) but that’s just how services of this category go! I can’t really complain about the problems mentioned above, because those are things you really should research before paying into their service. HOWEVER; I find it absolutely ridiculous that you can not project anything on this app to a TV- or anything else for that matter. Especially since they do not have much coverage past the App Store and Roku... Definitely consider a different service for your TV for now :) Philo is still going in a great direction and I’ll be keeping my eyes open for when they figure things out better..BadinkadunkaVersion: 2.3.2

Freezes ConstantlyOn Apple TV it freezes after ma e watching for a hour. You have to cancel the app and restart it. This has been going on for over year. I have filled out surveys from Philo to let them know. Their responses we are working on a update to fix it. That was over a year ago. I use Philo do to the discount from T Mobile. Once that discount ends, if Philo has not fixed the Apple TV app I am canceling. I recommend DO NOT PAY FULL PRICE FOR PHILO!! Until they fix the app. If you do not believe what I am telling you check the Philo Reddit. Plenty of the same complaints, with the same answer, “we will fix in a upcoming update”. And before I get a response with, “what channel does this?”.IT’S ALL OF THEM!!.Odi7691Version: 4.8.1

Constantly freezesI love the accessibility to my favorite shows, but I am constantly reinstalling this app hoping to solve the constant issues I have with the streaming service. It went from crashing every episode, to now glitching on ads and replaying 2 second portions of the ads over and over even when I restart the app. It’s bad enough there are ridiculously excessive ads every 2 minutes despite paying for a subscription, but now I can’t even make it through a single episode without it glitching and getting stuck replaying ads at least several times. Really disappointing. I hope these issues finally get actually addressed or I will be discontinuing my service..Panzu91Version: 3.1.1

Good shows but not worth it.The app has good shows but in my opinion it’s just dumb the app works on my phone but it doesn’t all ways want to connect to my tv, I have a Vizio tv and it doesn’t have the app Philo so I try to connect it from my phone to my tv and only sometimes the app works, half the time it’s usually freezing and when an ad pops up it turns off from my tv and I don’t know why, it’s really aggravating when your into a show and half to keep going on your phone to fast forward the ads then connect it back to the tv. It has good shows and all but that should be fixed yall need a lot of fixes to this app..Tarlajah_Version: 4.14.0

Total crap!How can you justify putting eight minutes of commercials multiple times throughout one movie? What a joke! They take a two hour movie and make it four hours long with all the commercials like it’s a free app or something. Paying for a monthly subscription you would think the commercials would be limited to two minutes at the most but not Philo seems like every ten minutes or less your gonna have to watch five to eight minutes worth of crappy commercials by that time you’ve already lost interest in what it was you were watching. What a joke this will definatly be the last month of this garbage I pay for! Thanks for ruining tv you money hungry turds!!!.Unhappy guy0000001Version: 2.7.0

Kinda getting scammed…I noticed double charges on my bank statements coming from philo. I doubled checked the amount of months since I started and it seems they have been charging my account whenever they want, including multiple times in a row. The Ads are insane. There is usually about 3-4 minutes of programming before 3-4 minutes of ads. 25$ a month is not reasonable, the amount of ads is just insane and doesn’t let you really get into the story or show you are watching. It’s hard to be following an intense moment in a show for a 5 minute break to hear about downies new cleaning solution. Deleting my account, calling my bank, and deleting this horrible app..Rafib1346Version: 4.1.2

Do not waste your moneyI’ve never written a review for an app but this app just makes me mad. Worst experience i’ve ever had watching a movie. The quality is not that good and there were around ten 15-30 second ads every 15 or so minutes throughout the movie. I wish I was exaggerating. And an ad watermark on the screen. I don’t even want to find out if it’s like this for the rest of the shows/movies. I’m glad I got a free trial before spending $25 a MONTH for such a terrible experience. The only thing you’re paying for is movies/shows that are not on other platforms but I would rather rent the movie than have to watch it with a ton of ads and crappy quality..Abbie0521Version: 5.0.0

The only thing is good for is to bufferI have been on the phone with the TECHS. Two or three times. I have rebooted my router until I’m sick of it. I have put them down as my provider. I have done everything they said. And the past five minutes it has buffered 10 times it takes me an hour to watch a 30 minute program. This needs to be fixed because paying $25 a month on a fixed income is hard enough, when you don’t even get service worth it why bother. I do not want to have to reboot my modem 50 times a day to watch a program. Since I have already paid for this month, I will wait to cancel. Maybe in that time it will be fixed.Icylady1Version: 4.12.0

Why is it this price when there are 2 minute adds?They are far too expensive to justify the cost. Let me charge you double the amount of most streaming sites. Force you to watch 2 minute adds every 10-15 minutes while trying to enjoy a movie that you have to pay 3 extra dollars for you to be able to even watch but also charge you 25 freaking dollars… I just can’t wrap my mind around it. What people are honestly paying an arm & a leg to watch ads? I’m so confused how they have 4.8 stars. Are these stars able to be bought? I can’t make it past the greed of this company. If anything get rid of the ads. I mean it’s just ludicrous to me!.KeepdreamingkidVersion: 3.8.0

Can't Cast to Tv..Ads ads ads 🥹I've used almost every streaming app sling was my favorite but got too expensive philo came in second works pretty good and has decent features but the ads are starting to pile up and the biggest issue the most frustrating thing is I can't cast to my chrome cast from iPad or iPhone. Not being able to cast to my tv makes me use the app less and now its getting to the point where I get a payment notification and realize I haven't use the app😑😑 I can cast to my tv from my laptop via chrome browser but...ugh! Please add the option to cast to chrome cast please! I need to cast !.Pamcakes!!!Version: 4.4.0

Trial Goers BewareI tried the trial back in January and ended up canceling it almost the same day and deleted the app. Recently was going through my finances and realized I have been being charged since then for 7 months of no use. When I contacted customer service I was told they don’t do refunds and even after pushing to talk to a supervisor, telling them I cancelled the trial and having them review my account which showed no use since January they still refused to give my money back. I guarantee they have this no refund policy in place because I’m not the only one who canceled a trial and still got charged. So, beware with the trial unless you know you want this service..WhfjfuisbsVersion: 2.3.2

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