Philo: Shows, Movies & Live TV Customer Service

Philo: Shows, Movies & Live TV Positive Reviews

PhiloIn April I did the free trial for a week. I immediately liked it. The commercials I don’t mind bc what if you have to get up and do something when the commercial is on. It just works for me. So I paid the first month after the free trial ended and then like a week later it charged me again and I was like oh no so I canceled it. Well come to find out it charged me twice bc of apple and Philo. So like last week I set another account up, well tonight at midnight it’s suppose to charge me for the month but I wouldn’t have the fee till next week so I chatted with customer service and the chat expert was amazing! I couldn’t change the billing date bc it’s technically a free trial till midnight, well the chat expert Kyle b was amazing at helping me out. He saw that I had an account an April I expressed my concerns and he helped me out. I have a fire stick tv and the app works perfectly. When I’m watching it on my phone in the living room I don’t have an issue. I really enjoy the app and I’m very grateful that Kyle b was able to help me and resolve my issues from my first account. I plan on keeping Philo for awhile..Alexis SturdivantVersion: 5.7.0

Add more channels and allow people to watch shows that have previously airedThis app is so good because it has a lot of channels and shows that I love to watch but it’s lacking in some ways. For example you should be able to watch show that have previously aired just in case you missed an episode or want to watch a movie, I don’t know why philo allows a certain amount of channels to let you watch previously aired shows or movies, plus it dosent even tell you when you are allowed to watch it when it airs on live tv. And another concern I had was that there is no Cartoon Network channel on philo. Why? You guys have add ons for starz and epix but why no Cartoon Network or showtime? Doesn't make a whole lot of sense to me. And the last thing I wanted to add is why do some channels not have all the seasons? For example jersey shore only has season 3 and 4, and black ink crew only has season 8 and 9, dosen’t really make sense. But overall I like the app and all the good shows it had but it needs a lot of improvements. I’m not gonna pay $25 a month just for a couple of channels when half of them you cant even watch what previously aired, some of the seasons are not even available and some channels that most people enjoy aren’t even there… i’d rather just stick to sling unless philo changes their game..ANIME IS LIFE(⌒▽⌒)☆Version: 2.3.2

Better than cable thank u. 10 STARSI was deciding to cut the cable cord and go to streaming after a year of researching I did It finally. When I read about Philo that is what was the deciding factor. Regret not doing it way way sooner I would have saved a ton of money like 200 a month is what I was paying and I pay 25 with PHILO and get tons more channels and never a problem with services.** The only issue I’ve had in my couple years with u is I was to get a $10 discount for a year when I started my t mobile internet but after only a few months it was gone I was told it’s not offered but I already had it started so nobody really cared and in the times we are in now in 2024 every little bit helps. Thank u for having such a great price and making it possible for me to enjoy all my shows not to mention paying is easy and fast no problems Please keep up the good pricing don’t follow all the ones that keep going up on prices.Pjgma1Version: 5.10.0

Definite value in service with some quirksIMO, there’s value in the service for the price you’re paying. I’ve used various live tv streaming services across various price ranges and I end up paying more for watching less. Philo offers the channels I enjoy, with the exception of a few (namely ABC) so I just stream the news from their app. The app itself can sometimes get a little wonky. Force closing the app, then reloading seems to get things going. Minor inconvenience but I’ll take it. I haven’t had any issues with the service quality, streaming seems to be pretty solid. Shout out to the team behind Philo, you’re creating something great. Navigation is a little confusing (I just signed up like less than a week ago) and some other UI quirks but I feel like improvements are constantly being made based on change logs..64616e6e79Version: 4.10.0

Roku and iPhone app work ok, but Apple TV app needs workAlmost cancelled service before starting when I was using the Apple TV app first. When scrolling through shows it forgets scroll position all the time, so when I go into one to look at it or pick to save and go back it reloads the entire list and positions me back at the top. I try to avoid this by going in show then scrolling side to side, but that is very slow along with not having a selection focus initially making me have to scroll down then back up to be able to click Save. About half the time when I scroll down and back up, the up is super sensitive and swipes me all the way back to the guide losing everything about where I was. While navigating shows to add it was crashing about every 5min too taking me back to the Apple TV Home Screen. I ended up switching over to Roku and iPhone to finish. I had no issues on either, but iPhone was much faster since the direction pad navigation on Roku is slow and clunky..RegorGnatsragVersion: 4.9.0

You get what you pay forPhilo is a perfect example of “you get what you pay for” does it have a lot of channels you usually watch with cable providers? Absolutely yes. Does it also have trade offs that you deal with because of the price? Again, absolutely yes. You get discovery channels, Comedy Central, history channels and a bunch of routine channels you would flip through and usually find something to watch. However, the trade offs are that there’s no “previous channel” command with the remote. The channel guide is very slow and unresponsive. The picture sometimes becomes skittish but pausing and playing usually fixes that. The thing that really gets me is the ads. Its almost entirely all black people advertisements. No matter the channel, it’s the same ads (which I guess makes sense). It’s a bunch of black people shows with black people acting dirty, raunchy and unappealing. So far I’ve dealt with all this because of the price. It really is a good deal. But I’m one price increase away from canceling.HddulfixhddyxuxufudjcfhfVersion: 5.5.1

Much betterUpdating back to five stars as the app has mostly always been glitch free and exactly what we were looking for. The customer service is top notch. From the time that I first let them know there was a problem to when a fix rolled out was about a week (it takes a minute to get things through the App Store. I get it). Initial communication with customer service was decent. They answered right away in the chat, but weren’t sure if what they were talking about. The communication with the escalation team was superb. They jumped in asking all of the pertinent questions and paying attention to what I was telling them. They even emailed after the update came out to make sure that I got it and it was working perfectly again. Thanks Philo! (And thanks Sarah, my escalation team expert!).TheTrainman77Version: 2.4.3

AdvertisementsI know there has to be ads on your service. Realizing we are stuck with ads, they at least need to be changed. Seeing the same ad 5 times per 30 minute episode was already ridiculous, now I have the same ad 5 times in a row. Perhaps lowering advertisement costs and increasing ad sales would provide a variety of ads so that I can at least pretend I am not being brain washed. Is a person or a computer choosing the ads? Even the tech in the control room can’t possibly stay sane with one ad playing 5 times in row. Now that I’ve said the same thing 5 times in a row you can clearly understand my frustration. Also, why-lo would there be philo ads on philo. We clearly already have the service if we are seeing a philo ad on philo. That’s just redundant and seems like common sense that it is unnecessary, especially how repetitive it is..JD_727Version: 4.4.0

Loved it but now….I have been with Philo for almost 2 years now and I’ve always loved the programming as it caters to a lot of African-American entertainment. But recently within the last two weeks or so, they have updated the app and I hate the new logo, the black-and-white colors, and the avatars. It used to be a vibrant blue and the guide was very easy to see and read. Now it is a dull, ugly, black and white, and makes it very hard on my eyes to read! Even the little banner that says “New” when a new episode of one of my shows is available is so small and hard to read…you can barely see it in the corner!! They even took away the colorful avatars and made them all black and white. My entire family dislikes the new update and we’re having trouble loading it on our devices now. I am seriously considering continuing to pay for this service as it is now one that I and my family don’t like to use. Philo, SWITCH IT BACK!!!.Tulip33Version: 6.2.0

Can’t beat the quality/price/channels and supportI don’t leave reviews very often, but thought this might come in handy for someone (perhaps fellow apes) that research as much as I do. I could not recommend Philo any higher!! The user interface is seamless across every platform. Whether streaming on my smart TV, laptop, or phone, there are absolutely no hiccups between stopping on one device and resuming at the same point on a new one. In terms of navigation, it’s so simple that even apes love using it. I was nervous about cancelling my cable and only having Philo, but as soon as I made the change, my reservations were gone. Philo is a game changer! It’s been able to help me budget better while not sacrificing what I love, which is TV shows! And crayons.. and tendies. I like the app..DD_1Version: 2.0.0

Why can’t I pay for my subscription early???Don’t get me wrong, I LOVE philo, but why is it that we can’t pay for our subscription early if we want? I like to keep my bank card locked, so if I forget to unlock it the day that my subscription is due, then ya’ll cut it off. What is REALLY STRESSFUL & IRRITATING is that if your subscription gets cut off (I don’t care if you pay it 2 minutes after) you will LOSE ALL of the shows that you’ve had recorded & that means when you go to watch it, it’s Video On Demand… which means you have to watch 5 minutes of commercials! Please fix it to where we can either PAY EARLY or If it does get turned off We DON’T LOSE ALL our RECORDED shows… PLEASE!!!!! I’ve literally been recording my episodes for a few months & now they’re gone!!!!! Other than these issues, Philo is an awesome way to watch TV!.Asha_88Version: 7.4.0

The BEST and most AFFORDABLE streaming app out right now!!This so far is the best streaming app out there. It gives you the best of the best channels that you actually watch when you have cable. It has all the NEW series of the shows we watch. It put it in category that are relatable. Unlike all the other streaming apps that have old 1990 series that we have watched 100x already. Who wants that. So now I have found my new go to app to be able to watch my NEW shows!! It also give you Bing worthy series that are popular!! Thank you Philo!! I will recommend you to all my friends and Family. Just keep your monthly prices like they are, low and very affordable and you will stay on the Top!!.Reviewed it #1Version: 5.6.2

App errorWe love Philo. It has a lot of shows we enjoy watching and is great on the tv. The app, however, is a headache. First, it does not save what i watched. if i have to quickly sent a text or move out to another app and the app minimizes so i can multitask (i.e. watch and do something else at the same time), when i go back to full screen, it resets the app and i have to find what i was watching again and it will start, what i was watch all over again or pick up where i was watching when i started. Example if i continued watching something 30 min into the show and i have now gone another 30min, totaling 1 hour. It will go back to the original 30 min i started with. Then i have to scroll for the next min or so trying to find where i left off. Not quite user friendly. Please fix..Boss federationVersion: 4.10.0

Love it!My husband and I finished the three seasons of Yellowstone on Paramount+ and decided we couldn’t stop there, so we subscribed to Philo. I’m so excited to watch all the Hallmark movies and Alaska PD. The amount of media and the option to record and skip through the ads is great. I haven’t used it yet, but I will in the future. Great deal for what you’re paying, in my opinion. Also, their customer service is great. I’m having issues with Chromecasting, and their service team helped me as much as possible. I was even disconnected, and the sales rep emailed me with extra steps I could follow. They didn’t work, but I think it just might be a glitch. It’s the thought that counts!.Kee527Version: 2.5.4

Is it worth it?Philo is loved in my household. It’s truly enjoyed. But I barely watch it. I have to pay for extra services in order to watch USA, Fox, and Cartoon Network. Plus my sports. By that time I am pretty much paying the same amount for what your competitors charges. Instead of having several subscriptions. I can spend the same for just one subscription. Not going to happen though. I just keep praying that Philo will add some more networks to their lineup. I would spend a bit more on the subscription if those networks were added to the lineup. Plus I would love to see Philo added to the Xfinity Flex box..IckABod765Version: 3.4.8

It’s okI think the app is great there’s a few channels like adult swim and other news channels I wish were associated with the account. I think the biggest deal with the app is that I can’t downgrade the screen so I can do other things on the phone while commercials play. You are forced to watch the commercials even though they mean nothing to you. I would prefer to do other things for the four or five minutes that they make you watch commercials to continue the program. I’m still on my trial version at at this point I’m probably going to cancel before it’s over because it doesn’t have an news And doesn’t let me shrink the screen down so I can still do other things on my phone while listening or paying attention to the app..Youll be surprisedVersion: 2.4.3

Is there an Ad-Free Philo option?So far, I’ve been enjoying Philo, I’m at day 5 of the 7 day trial. I’ve been able to watch many of the shows that I enjoy and some that I’m unable to get by using any other Apps. Using other Apps, I’ve been able to find 70%+ of what I like to watch. Philo seems to be a good alternative, however because I’ve been using only ad-free Apps for the past couple years, Philo seems to have way to many ads. I don’t see an Ad-Free option? If there is an Ad-Free option and it’s a reasonable price, I would purchase the upgrade in a heartbeat. I’m not sure if that is an option, if not, I’m not sure how much longer I’ll be able to wait through the ads. These ads are between 2-6 minutes long, I don’t want to spend my leisure time watching promotional ads for things I don’t need, nor care about. If there is an inexpensive upgrade (remembering that the cost is already high for Philo) I would either upgrade to that or stop the service. I just don’t want to spend the limited time that I have on weekends, watching promotional ads for unneeded products or services..AKoagVersion: 3.3.3

Legacy SubscriberI’ve had this app for YEARS! I’ve referred many people back when you got a bill discount for them. I tell everyone about it. I’m a little sad to say that recently I can’t watch anything on my phone because it won’t play. It will just sit on the screen and then time out. The app works fine on my smart tv’s which I use it on too. I have no complaints about the channels except I wish it had TCM and a few of the mainstream news stations. Other than that I’ve been happy with Philo. Just wish it would work properly on my phone again. Looks like the app stopped working on any IPhone below a 15 which is terrible. Hopefully developers read these reviews and work to make the app work for all of us again..Nychole333Version: 8.5.1

Love philoI picked Philo after taking a good look at what I actually watched on cable. I discovered that there were only a few channels that I actually watched. I was totally wasting my money plus cable was always raising my costs every month. It was a little stressful cutting out cable. I researched the ruku idea and found subscriptions that I could add that had a channel for every program we watched. The only one was Philo. I’m adjusting to missing my favorite news channels but Philo is great. I could not be happier with the hundreds of dollars it saves me. And I mean hundreds. I’m sorry that I’ve wasted so much money all of these years. Thank you Ruko and Philo..IlpjpVersion: 2.0.0

Good app!Overall I like the app and service. Two things I hope improve in the future. 1. When going through the guide it would be good if the channel you are/were currently watching plays in the background while searching for something else to watch. 2. There needs to be a refresh button on the guide section. Sometimes when I open the app (Apple TV) it goes straight to the guide as that was the last place I was when closing the app out. Upon returning the next day, it goes to the guide section but shows what was going to be coming on for the time frame it was when I left instead of updating to what’s currently coming on now..MeatburgularVersion: 2.3.2

Frustrating interfaceThe app and the Philo service are generally great. A great value for the money. My issue is with the Continue to Watch category. If you stop watching at the end of a program, which is the most common where you watch shows, the app dumps the program out of your cachet. To watch the next episode, you have to locate the program from your saved shows, figure out which season and episode you were on, and access it from there. If the Continue to Watch category would also store the series you are watching and hold your place between episodes, the user experience would be drastically improved and I would recommend Philo without reservation..MelmclaughVersion: 3.5.2

Love itUpdating my review from a few weeks ago from 4 stars to 5. I use this on several platforms and with one or two quick clicks, you can skip the entire commercial break on anything you record. Amazing. IDK why so many negative reviews about ads. It’s a live TV service, of course there are ads. That’s why I record everything so I can zip through all the commercials. The only problem I had recently was I couldn’t remove anything from continue watching on my phone app, but that has now been fixed. Customer service is good too. 👍🏼👍🏼.MidwestGurl93Version: 3.7.0

Love it but hate it at the same timeThis app has some really good shows on here ! My only problem is when I’m watching a show I can’t push the pause button, it’s like it locks and you can’t push anything until you just close the whole app and reopen it again. Sometime when I open the app I can’t even find the show I was just watching and if I do find my show it wont even play where I left off and I have to fast forward it which is also a problem, usually it will play an episode I’ve already watched. Trying to fast forward on a show you can’t even see where you are fast forwarding too unless you remember the episode and time where you left off..Jynrose24Version: 3.1.0

Missing episodesI don’t mind the ads. My issue is that you all will constantly post episodes incorrectly. For example, Married at First Sight Season 18 episode 9. It says it’s the new episode however when I click on it, it’s the AFTERshow and not the actual Show. Please post the actual show - episode 9 Edit: I don’t know if someone say review but The issue has been fixed! I initially rated Philo 1 star. But now it’s 4. I also see a lot of ppl complaining about reviews, but the one good thing about this app is that you can FAST FORWARD the ads, unlike with other streaming services. If you’re have g connections issues check your WiFi ppl..TeC986Version: 6.6.0

Too expensive for amount of advertising we’re being forced to watch!I like the variety of shows, however I will not continue subscription once this month runs out. For the amount you pay for this service your advertising is way too long, you do 3 to 5 min of programming to 4 to 5 minutes of ad’s that you can’t fast forward through. I have several streaming services that on average are $10 cheaper then yours and there are no commercials or you can fast forward through them..LucaRamonVersion: 2.5.5

Nice but could always be betterIt’s a great app to be able to actually watch LIVE tv on the channels you couldn’t find all together in the same app (history,travel,discovery). ONLY ISSUE is that the guide does not refresh with the proper time. So say you get into the guide and start watching live tv, if you go back to the guide an hr later it doesn’t refresh and you have to page thru to find and catch up to the actual live show being played in that channel. Only way around this is to close the app entirely then go back in and the guide is then refreshed to the current hr. That’s literally my ONLY gripe…..JimJoe DonutVersion: 7.7.0

It’s okayThe app is okay, and there are definitely shows I like that are on there. The only problem is it is very buggy. If I ever exit out of the app with the show still playing when I go back into it I am unable to pause/rewind/fast forward etc. i also cannot go back to the main menu unless I close the app out completely and restart it. It’s not a big deal just gets annoying sometimes if I want to continue a show on the part I left off on and cannot even fast forward without restarting the app. Happy with the selection of shows though. The app used to not have these problems so idk what happened recently..GaronnnnnVersion: 3.1.0

Some issuesIt’s nice having more affordable tv to watch but there are some flaws. Almost every time I launch the app I get the “Something went wrong” pop up and I have to keep pressing enter and back to get it to finally work. There should also be an easier way to go to a certain channel than to have to scroll through them all. Also, the break from your commercial break thing.. Please get rid of the campfire one. I have the tv on at night for background noise and every time this campfire one comes on I wake up in a panic because I think my house is on fire..JennifermjamesVersion: 6.3.0

Lovin this app!!!I’m in the trial stage now and wow. I’m so impressed with the content available in this app. And the price is is really so good too. I can’t believe I get all this at the basic level for only $25 a month. I read others can use my account too with no up charges which is super nice cause my son only occasionally gets a chance to watch tv. Another thing I like a ton is the fast connection when u get on app but how I can flip chs while the speed of keeping is still there. Quality pic too!! Like I said I’m very impressed with this app!!!!!.Chevelle56Version: 3.6.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.10.0

Philo: Shows, Movies & Live TV Negative Reviews

App crashesThe only thing I have problems with his each time I open the app and I’m scrolling through the different shows and episode the app goes completely back right to my home screen. It just takes me right out of the app and it’s not my phone. It’s the app at Southlake keeps crashing. Please fix ASAP. I wouldn’t mind this subscription, but why do that if your apps gonna constantly Crash I’m using an iPhone 16 Pro Max and every time I open the app sometimes as I’m going through the list of shows and movies it just goes right out of the app and right back to my home screen I don’t know how to report any crash app bugs but this app is very buggy when it comes to Crash and cousins I just download it and it’s Crash and awful lot. Please fix. and when it gets fixed if anything, and it works great, I’ll go ahead and re-change my star rating. I’ll take it clear up to Five. right now I’m submitting this review with the two star rating because like I said every time I launch the app it’s Crash and I even restarted my phone. Turn my phone back on then re-open the app again and it’s doing the same thing every time I open it, it’s crashing a lot and I got a subscription. besides that this would be a real real great app. Thank you keep up the good work. and one more question if you can, if you can get a hold of the Accessibility team of some kind to help make the app more voiceover friendly like I said because I’m using the screen reader and if it’s possible to have it more accessible, that would really be great. Thank you. i’m also looking into signing up for a monthly subscription. I’ll try the free seven day trial first and then just go from here.T man tomVersion: 7.6.1

High priced dysfunctional app that rarely worksReally disappointed in this streaming app more than any others. Can not stream anything without getting frustrated and angry because nothing will just simply play. it’s also way more expensive than most others, but with a pathetic selection of mostly older stuff to watch so I don’t understand why it’s so much more expensive. That would be fine if it actually played the one show I subscribed to be able to watch . I thought well maybe it’s just that show… but nope it’s every one. I press play it starts to stream but then immediately it starts counting down the seconds to the next episode and switches to the next episodes, & then it does it again 3 seconds into the next episode it’s counting down to the next episode. I was not able to watch 1/2 of the episodes just the few it randomly decided to actually play in full. & it’s really frustrating to even get it to do that. Given how ridiculously difficult it is to try to even watch one full episode this should be no more than FREE! This is not due to my internet connection or anything else on my end & it’s evident the app is just glitching constantly. I’ve tested this over weeks. I tried resetting the phone , also made sure the app is up to date. Will recommend nobody I know pays for this after this experience..A&o1229Version: 5.6.2

No rating star until you fix the problemWhy do you have to have the latest update iOS 17 in order to watch your subscription account? I am not going to buy a new up-to-date tablet when I have one they still working and functioning to watch or do any entertainment on my tablet, I will cancel my disk subscription before I buy anything to accommodate y’all in your mishap. This is unacceptable. Something needs to be done about this. If not, then I will just cancel my subscription and I have been a member for quite a while. Can you please fix this for me or just fix it period because why should it matter if you have the updated iOS or not? If you have a subscription you should be able to watch it wherever whenever and on any device that a person has. Can y’all come up with a resolution in fast? because again, it should not matter about the update. As long as the person has a subscriber account. And another thing stop trying to update, promote any of that sort if nobody is asking it is OK to promote, but don’t just think that someone wants the update before y’all ask them and just apply to their account because y’all are offering it..1984nikkiVersion: 6.10.0

LOVE Philo - the app is awful unfortunatelyI absolutely love Philo. I love the channels and the shows they offer, as well as how you record the shows. However, the iPhone app is awful. I am constantly checking for updates as I have issues with it on a daily basis. For example, when I try to skip through a show (one you’re able to forward through), it jumps my spot way far forward. Then when I try to go back, it takes it back way further than I even was and I completely end up losing the spot I was in. It drives me nuts! It happens every day. I also dislike they took the pause feature away when the app is in vertical mode (I do this to type a response to a text or check mail while on commercials) - you can only make the screen bigger or close it out - no pausing. Then there are times when I try to forward through and it just freezes the entire app, then I have to close it down. Lastly, on the iPhone, the icons for the movies and shows you save are so small I can’t read the titles unless title is written in huge letters (it is not normally). So I find myself squinting at the phone when I have perfect vision..Liana09071919Version: 3.7.2

The worst app I’ve wasted time onGot this because of all the good reviews and a show I wanted to watch. First off, the price is outrageous given that this comes with commercials. It’s more than double the cost of several commercial-free apps I enjoy and almost ten times the cost of other streaming services with ads. For the price, you would expect an amazing app. But no. This is by far the biggest app I’ve suffered through. Everything I try to do kicks me out of the show I’m watching. When I try to get back to the show, I first have to watch a commercial to even start it, even though I was in the middle of an episode. If I have to rewind or fast forward, I’m forced to sit through commercials even though they already played the first time. I can’t skip them to get to my spot. And you can’t pause in a commercial if you need to do something that takes longer than the 2-4 minutes of commercials, meaning I either have to turn off the app or walk away and rewind, which forces me to watch commercials yet again. Basically it’s $25/mo for hours of commercials with maybe a few minutes of disjointed show sprinkled in..Coffee and biscuitsVersion: 5.5.0

You get what you pay forI have been a Philo subscriber in the past and thought the service was okay but canceled due to the price (really not a good value considering the channels) and the advertising. I know you say that you run fewer ads than other live services, but I’d like to see a side by side comparison. In looking at the channel line up, there is a lot of duplication, with Sundance TV, TV Land and one or two others airing the same situation comedies and old drama series over and over. The only way to get a decent movie channel is to purchase add-ons, which increases the price, and the service loses its affordability. You have some additional “free” channels that you include in the monthly price, but it’s basically filler to increase the channel count and things that no one has heard of. There is such a thing as quality over quantity instead of mind-numbing junk. It’s not the same for everyone, but I would be paying $25 a month to watch about 5 channels. I don’t understand why you need my phone number; I think you are the only provider who uses that at sign up..Cmm472Version: 3.3.3

Horrible customer service and horrible streaming abilitiesTonight I had reached out to customer service to see about the streaming ability of this platform and what happened next was ridiculously disappointing and frustrating. One tech told me that i needed to accommodate their platform and Rudely gave me a list of things I needed to buy, one being a smart TV that had one of their services they are allowed to stream from, first of all what if I was a single parent on a budget and i could only afford one certain streaming device I would feel horrible being called out like that, then to top it all off I was rudely cut off after being told to go ahead and go elsewhere and when I tried to start up another chat the new person ended the chat right away. Great streaming platform but their customer service is ridiculously rude and judgmental and very unprofessional. I’d absolutely recommend them and give them 4 stars if their customer service was better or they had their team take sensitivity classes and how deal with consumer respectively and professionally classes..BlackopsbeastphenomVersion: 3.7.0

Not worth it!I would definitely give this less than one star if I could! I see ads on all streaming / social media platforms for this app. I decided what the hay let me give it a try… 28$ a month to be able to watch 4 1/2 minutes of your show then to watch 2-10 minutes worth of advertisements. ( there is a count down starting at 2 minutes when your show will cut back on , but after the two minutes it’ll restart and play more ads ). Honestly for that I think I’d go back to paying for regular cable. You know how in the beginning of a show it’ll have on what “previously” had happened within the last episode .. you can’t skip it… so yes by the time that is done you’ll go right into a advertisement. A 30 minute episode turns into a hour . And we are now in the day in age where companies will pay a platform to advertise their product or merchandise. So philo is making money from that , then making money from our 28$. Not worth it I’ll wait for a show or movie to come out on paramount+ and pay way less than what philo is asking ..Louise_777Version: 5.8.0

Charge to much and over charge twiceI have filed a complaint with the BBB about Philo This company charges your account double and refuses to repay the money they took with out permission from its customers And they do not care about the customers who live from check to check knowing most of us since the pandemic are still struggling. They make there money in so many different ways they didn’t have to make it hard for the customers. Any more customers always loose and companies like this one get away with what they do to us because they hide behind the internet. Nothing is ever done There should be a charge and fine for scamming and ripping off the customer but that won’t happen because the internet protects the scammer tv should not cost. They make millions way before the customer ever comes on line. Yet they take from us to and overcharge from us and stills. I do not recommend anyone to have anything to do with this company or its app Go to google and put in Philo and see the reviews it says all that needs said. Ohio needs to go now.Cell phone AlexiaVersion: 6.5.0

Cancelled and still chargedI cancelled this service because it was always timing out. It was awful. Deleted it from my tv the first week. Cancelled it on Apple and apparently didn’t take and I was charged another month. Biggest rip off ever because it was charged after I cancelled it. Avoid this service! Thanks Philo for the response. I deleted the service from my tv. I went through all the processes to fix it. As well, I did contact Apple but it is in fact you that has to make it right because they won’t reverse charges from you - but you know that already so let’s just be honest about that. You get to keep a charge you did not earn. Responding to Philo stating Apple has to make the decision: Yes you are correct Apple makes the decision - but they have an agreement with you to not refund - they won’t even consider it. Because they have always been reasonable with their response to problems with a service. This one they didn’t even go look to see all the complains of timing out. So just stop. Again worst streaming service I have tried..Donna VogelVersion: 3.6.0

Terrible glitches for an app that requires a subscriptionI rarely write reviews but this app is just unbelievably bad… I downloaded the app with the hopes of watching a specific episode of a show I love. Firstly, the ads are like 6-7 minutes long when the runtime between episodes feels way shorter than the ads themselves. When I tried to monitor how long a single ad was, the timer would count down from 7 seconds, freeze at 4 seconds, then jump up to 11 seconds (the ad was about 3 minutes). Initially I wasn’t mad about it however, it turned an hr long episode into a 3 hr episode because some advertisements would start over completely. If there was any interference with my internet connection, the app would freeze, quit out & when I would reopen the app I would have to wait another 6-7 minutes. If this were an app that didn’t require a paid subscription, I wouldn’t be as pressed to write about this but since it does, save your money!!.Rather be anonymousVersion: 5.5.1

Bad appI signed up with Philo for another option to watch some shows. Let me tell you their app and their website is TERRIBLE. HIGHLY considering canceling. Every notification swipe it takes you to the main page, to adjust the brightness it takes you back to the main page. The main page doesn’t even load. You search for a show and it takes about 2 minutes for anything to come up. Then when you select a show, it never loads the first time so when you exit it takes you back to the main page which never loads then to the search again, another 2 minutes then maybe you can just watch your show. Then if you have watched an episode one time but it’s played again you have to watch ALL commercials again. It is a pointless game with this service and the app. Do not download or subscribe! Customer service is terrible and never gets back to you, nor do they even care to try..Shnad32220417Version: 4.10.0

Sooo expensive for sooo many adsFirst of all, the app isn’t available with our TV. We tried to cast with our browser but it wouldn’t ever load longer than 30 seconds. It was literally 10 minutes of buffering for 30 seconds of TV. We had to buy a Roku in order to use the service, in addition to the $25 price of Philo. The worst part of Philo though is the number of ads they have. We’re paying $25 which is the highest price you can find compared to any streaming service and almost as much as cable, and they don’t even have very many options to watch. Our show we bought the service for was 5 minutes show time for 2.5 minutes of ads. So our hour-long episodes (that are 45 min without ads on normal TV) are almost 1.5 hrs to watch on Philo. Completely not worth it, we decided we are canceling after we watch the current season of our show..WhitmtVersion: 5.5.1

7 Days Trial not realI was initially excited about trying out Philo, as I had heard good things about it. However, my experience took a disappointing turn when I downloaded another app on my phone. To my surprise, Philo charged me their subscription fee before the seven-day trial period had ended. This was frustrating, especially since I was still exploring the service and hadn’t fully evaluated its value yet. Moreover, I noticed that the subscription fee had increased recently, despite there not being any significant changes or improvements to their content lineup. This left me feeling that I was not getting the quality or quantity I had expected for the price. Overall, I would describe Philo as an app that still has a way to go before it can truly compete in this space. It feels incomplete and not quite ready for primetime, which is unfortunate given its potential..AdamsRuinsEverythinVersion: 7.3.0

Doesn’t work with AirPlayI can’t seem to watch anything on an actual TV. AirPlay from iPhone refuses to work. The loading circle spins and spins and nothing plays. Screen mirroring doesn’t work—it either displays a black screen or an error message when you try. Chromecast doesn’t seem to be an option. The Philo Samsung TV app also doesn’t work—when I select something to watch, the loading circle spins for about 5 seconds and then the app just reloads the episode page without ever playing anything. The only way I’m able to actually watch anything is on the phone. But why would I want to watch anything on my phone when I have a big tv right in front of me? It’s been one hour of struggling into my 7 day trial and I think I will cancel already. I could have watched the episode I wanted to see in the time I’ve been struggling with this app! What’s the point of a tv app that won’t play on a tv?.LPepp90Version: 6.10.0

Lagging, Glitches and loads slooooow on Apple TVI’ve had a subscription for an entire year. I only check in to watch a few times a month, the guide isn’t as good as everyone else, but looking to use is full-time this new year. However, it never loads quick on Apple TV. I don’t have this problem with any other app including other streaming services I subscribe to and use in Apple TV. This is a major issue you need to resolve ASAP. In addition, while watching a simple show, that’s live on say Discovery, it stops / pauses and the. plays back the last three seconds to catch up. Happening last night dozens of times over a few episodes. Also happened last weekend when I tried to use it. Please get the simple issues resolved! Can’t see paying for the service any longer until this is resolved..Shirley HappyVersion: 3.7.2

$28 with ads is CRAZYI think it’s ridiculous that you charge $28 for your service and it still has ads. The whole point of streaming services was to not have ads. I don’t know when or why we have strayed away from the original purpose of bypassing the ads that cable has. This service is NOT cost effective even if you say that doesn’t mean it’s TRUE. I can’t wait to watch y’all charge $50-$80 to watch stuff on here with no ads. You already get money from ads plus the $28 you charge people that purchase your subscription, I believe this service will no longer be a thing anymore because you charge so much no one is gonna want to buy it but the 1% or the people that are desperate. I also can’t wait to see your response say that your service is “cost effective” and in this day and age for a lot of people there are better and cheaper out there..JaeJaeDayDayVersion: 6.6.0

28$ a month and non stop ads are you guys kidding me?I immediately started looking for hidden cameras, thinking I was on some sort of punked TV show. Not only do you have to pay way more than any other streaming services 28$ a month!!! but it’s double than your average commercial free streaming app and the commercials are just non- stop. The top tier best package streamers are at most 21$ with no commercials and tons of stuff to choose from but I have used 2 for over a year that are no more then $12 with no ads and just as much content so Philo stop smoking your own supply Philo and come back down to earth I don’t see how this app is so high rated, and I don’t see how it’s still in business I won’t complain about paying $21 for a commercial free ever again in fact, when I realize how much worse it is, I went and Netflix best package and it’s way better.TJPrayVersion: 6.2.1

I really tried…I understand that some times there’s going to be ads, and yes, you can fast forward ads during the program, but you’ve got 5 1/2 minutes of ads that you can’t fast forward before the program and I’m paying over $30 a month for that privilege? No thank you. The other disappointment was that I really didn’t know what Philo was but was told that I could watch the Cosby show and you really just watch a few episodes that are randomly from any season. There’s no starting with episode one and enjoying the entire series. If I’m paying over $30 a month I would like to have a lot more available to me. I’m paying less on other apps for a lot more with no ads. This is not worth it. Cancelled. At least you get a free trial, that’s a positive..Cg6103Version: 7.5.0

Ads and skip to live make this service annoyingAlot of people have mentioned the same thing over and over again, yet changes do not seem apparent even after “improving advertisements”. The content is great, the ads are just out of control. Even when you go to another channel and come back to the one you were watching the ads are still there. You can try to go live but the ads are still there! It seems you are forced to watch the ads no matter what. I won’t even comment about the lenght of the ads sessions, plenty people have mentioned the same thing. I will be looking elsewhere for service thats $20-30 more a month. At least I won’t be frustrated, neither should you..Samj777Version: 3.1.0

Good til it’s not..Listen this app has a lot of potential. However, this seems a bit glitchy and buggy. There should be no reason I am in the middle of watching one of my favorite show. Just completely shuts down not to mention y’all just raised the within the past year. I understand, turn into profit and yada yada yada however that shouldn’t come at who are paying you their hard earned money to watch their favorite shows. This needs to be fixed or yall are going to start to losing customers to the pricier subscription services. I would prefer to stay with y’all because of the availability of certain shows. But the bugs have to be fixed in order for me to keep returning every month. FIX IT!!.USAA LoverVersion: 6.6.0

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